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Most CEOs have never built an AI agent

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Most CEOs have never built an AI agent

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966 segments

0:00

I have an AI workforce [music] with 34

0:01

AI agents that are working around the

0:03

clock for me.

0:03

>> 34 agents?

0:04

>> And I'm [music] now saying, "Actually,

0:06

that was two chapters." There are AI

0:08

super users, they have higher risk

0:09

tolerance, and [music] they are going to

0:11

sprint past you.

0:13

>> The majority of CEOs I talked to

0:14

>> They might actually show up pretty well

0:15

on these shareholder calls, but that's a

0:17

speech that was written by someone else.

0:18

The pace of change is going [music] to

0:19

be faster than I think it is. It is

0:21

always faster.

0:22

>> Should this be forced on workers?

0:24

>> [music]

0:24

>> the heck out of your workforce and

0:26

inspire them and motivate them and make

0:28

sure that they're seeing positive

0:29

examples so that they want to do this.

0:31

>> How has this changed corporate America?

0:33

>> Ooh, so many things. One [music] that is

0:35

starting to happen right now

0:41

>> All right, welcome to new episode of

0:42

Power Players. I'm really excited for my

0:44

next guest here. We're going to talk

0:45

about all things AI and how I'm probably

0:47

using it totally, absolutely, completely

0:50

wrong. Allie K. Miller is here, Open

0:52

Machine CEO. Good to see you.

0:54

>> Good to see you. I That is the purpose

0:56

of this podcast, actually, [laughter]

0:57

to make fun of you.

0:58

>> Well, also too, like like you are real.

1:00

You're not your AI agent. You're real,

1:01

I'm real,

1:02

like

1:02

>> There are a lot of social comments

1:03

asking me if I'm AI. This is real.

1:06

>> [laughter]

1:06

>> So So, for those not familiar with the

1:08

company, talk to me about Open Machine.

1:10

>> I work with a lot of Fortune 500

1:12

companies, private financial

1:13

institutions, AI labs, AI startups, and

1:17

just help everyone transform into the

1:19

business that they're meant to be

1:21

leading or career that they're supposed

1:22

to be leading in the AI age. So, it's a

1:25

lot of There's some education, there's a

1:27

lot of advising,

1:29

uh it's a lot of conversations behind

1:31

closed doors that I try and bring the

1:33

learnings onto chairs like these.

1:34

>> What did you What got you to Open

1:36

Machine? Where did you start your

1:37

career?

1:38

>> Oh, I started in AI almost 20 years ago

1:40

and was doing

1:42

>> Yeah.

1:42

>> [laughter]

1:43

>> Just more acronyms.

1:45

Uh so, I started doing uh ML research in

1:47

college and I was doing stuff in natural

1:49

language processing and um about 10 more

1:53

than 10 years ago decided to a like the

1:55

rest of my life to AI and every single

1:58

day for the last decade plus I've been

1:59

working in it. So I was at IBM, launched

2:02

the first multimodal AI team there, was

2:03

at AWS, was the head of

2:06

AI for startups and venture capital,

2:08

built that into a multi-billion dollar

2:09

business. And then summer 2022, I was

2:12

like the next model is going to blow our

2:15

minds, right? Because GPT

2:18

3 had come out end of 2020 and it was

2:21

just so obvious what the scaling law was

2:23

looking like. It was so obvious to

2:25

people in the space every day. And so I

2:28

quit my job to build a startup and then

2:30

the next thing that came out was ChatGPT

2:32

and not a model. And I literally burned

2:34

our business model, like took the

2:36

business plan, lit it on fire on a

2:37

stove, moved to New York 5 days later

2:40

because I was on a road trip and from

2:42

that point on I don't think I've slept.

2:45

>> [laughter]

2:45

>> Like I know it goes like that. I feel

2:47

you. I feel you. So I feel as though a

2:48

lot of people that are watching this or

2:50

listening to this, they

2:52

still not very familiar with like where

2:53

did AI even come from. Someone who's

2:55

been doing this for decades, like

2:57

decades like 20 years like what 20 years

2:59

um

3:00

how's it changed over that time period?

3:02

>> So we've had the term AI for 70 years

3:05

and for the first many decades it was

3:09

a lot of rules-based systems hoping to

3:11

make computers look and behave like

3:14

humans would. But a lot of it was you

3:16

take this in and every time you see

3:18

this, please give me that. And it was

3:20

again meant to appear as if it were

3:23

doing human tasks. Um starting really

3:26

around like I would say 2012,

3:28

we started to have some big shifts

3:30

around very large data sets where

3:34

we started to have a lot more learnings

3:35

around deep learning. And so you could

3:37

take these really really large data sets

3:39

and start to extract some interesting

3:41

patterns which then when faced with

3:43

brand new data, you went wait a second,

3:45

I've seen stuff like that before.

3:47

Let me jump in and help. And so maybe it

3:48

was in spaces like image understanding

3:51

or maybe reading comprehension. And

3:53

really in the last couple years we've

3:55

seen an explosion in image generation,

3:57

video generation, video editing, uh

4:01

coding for certain

4:03

um and so that that generative AI has

4:06

been around for decades, but like good

4:08

generative AI because of the scale,

4:10

because of algorithms, because of how

4:11

much data we have and cleaning process,

4:12

all that stuff really only in the last

4:15

couple years. I would say since, you

4:17

know, GPT-2 have we been able to see

4:20

this like really big hockey stick

4:21

moment. And then basically we've had a

4:23

hockey stick moments every 6 months

4:26

since. Like ChatGPT, I think so many

4:28

people thought of ChatGPT as like, "Oh,

4:30

that was the thing." And now it is

4:32

mid-2026 and now it's changing again.

4:35

No, we had a really big change end of

4:37

2024 and another really big change end

4:39

of 2025. And the average consumer and

4:42

the average business leader did not

4:43

notice that.

4:44

>> What changes should they expect next?

4:46

What are you seeing?

4:47

>> So, it's it's easy when we think about

4:49

what has happened up until now and then

4:51

you can kind of predict the future a

4:52

little bit more easily. Uh and for what

4:54

it's worth, I do uh publish my AI

4:56

predictions every year. I've done it for

4:57

the last 8 years. So, you can see what I

4:59

predicted.

5:00

>> They've all been right. I they've all

5:00

been right. I Listen, my batting average

5:02

is actually really strong. I look, I was

5:04

doubting you

5:05

I WAS DOUBTING

5:06

>> WANT to draft me.

5:07

>> [laughter]

5:07

>> I WAS DEFINITELY not doubting you at

5:08

all.

5:09

>> Um okay, so so end of 2022 we get

5:11

ChatGPT, which is also getting new model

5:14

in there. It was GPT-3.5

5:16

and all of a sudden you have this model

5:18

that can yap back and forth with you for

5:19

thousands of tokens, doesn't forget

5:22

every single thing you've ever said, has

5:24

some guardrails where it's not telling

5:26

you how to make bombs, whatever. And so

5:27

it's it's decent.

5:30

End of 2024 we start to get reasoning

5:32

models. These are models who would kind

5:33

of be like, "Thank you, Brian, for your

5:34

question." And would kind of go off

5:36

here, start to think through

5:37

step-by-step things on its own, um then

5:40

would come back to you with uh hopefully

5:42

a better answer. Because of those

5:44

reasoning steps, as these models got uh

5:47

were able to take on more information at

5:49

once and were able to kind of paralyze

5:52

out different workflows and bring it

5:53

back to itself. We got the ability for

5:55

AI agents to actually perform, because

5:58

you would give me a very vague task, me

6:00

being the the AI. I would go over here

6:02

and I would go, "Okay, Brian wants me to

6:04

plan for this interview with Ali." which

6:06

I'm sure you did it on your own, but

6:07

let's just say this. So, once me to plan

6:10

for my interview with Ali, first thing I

6:11

got to figure out who Ali is and so

6:13

therefore I might fire off a research

6:14

task. Then I should figure out what

6:17

episodes have performed well. So, I'm

6:19

going to look at the YouTube and see all

6:20

the ones that got over 100,000 views,

6:22

whatever.

6:22

And so, that end of 2025 was really

6:25

taking the harnesses that we have, which

6:28

is like the cloud code codex of the

6:29

world,

6:30

combining it with very, very strong

6:33

reasoning models and the combination of

6:35

those two now gets us to

6:39

I have an AI workforce with 34 AI agents

6:41

that are working around the clock for

6:42

me. Right? I I literally, even if I had

6:45

had that idea 2 years ago,

6:47

>> I couldn't manage 34 agents.

6:49

>> So, I only have to manage one,

6:51

technically. Like the the whole thing

6:53

that people should be doing right now.

6:53

If you want to be the most up-to-date in

6:55

2026 in AI, what should you be doing?

6:58

You should be building the system that

7:00

allows for work and tasks and goals and

7:03

whatever to be optimized. And so, you

7:05

should be thinking, how am I putting

7:07

goals into this system? That's a really

7:08

big one. How am I connecting the system

7:11

into context? So, for the example with

7:13

you, does it connect into YouTube and

7:16

can it see all your previous things?

7:17

Does it connect to your desktop and can

7:19

it see all the upcoming shows that are

7:21

not yet published on YouTube, but that

7:22

you're working on? Does it have access

7:24

to your email so that it can see all the

7:25

conversations that you've had with your

7:27

producers to see what shows are getting

7:29

delayed or what topics are really hot if

7:31

it's looking, you know, at Reddit or

7:33

online forums to be able to see what's

7:34

trending.

7:35

So, as you're thinking about giving it

7:37

goals, gathering context, that is really

7:40

that system that I'm building up. So, I

7:42

manage just my AI chief of staff, who is

7:45

my AI chief of staff.

7:45

>> I do.

7:46

>> You're You're badass as

7:47

>> You can't You can't hire him.

7:49

>> I'm trying not to curse. I like have to

7:50

realize like I'm not in a bar right now.

7:51

Like I mean I don't want to curse.

7:52

>> I I curse.

7:53

>> That's effing awesome. That's just

7:54

really cool.

7:55

>> And and I think what is cooler, because

7:57

any anyone can have that like single AI

7:59

agent that's doing

8:01

um

8:02

uh wide tasks for them. I think where it

8:05

gets interesting is that so Simon has

8:07

six directs that are named after the

8:09

Friends characters.

8:10

>> Simon's your chief of staff.

8:10

>> Simon's the AI chief of staff. Yeah. And

8:13

then underneath Simon, there's Chandler,

8:15

Joey, Monica, Rachel.

8:17

>> From Friends for you folks out there.

8:18

>> Rachel does the client work because she

8:20

handles clients very well. Monica is

8:22

obviously operations. Phoebe is just

8:24

like the wackadoo in the corner just

8:26

like dreaming. Ross is education. Joey's

8:28

product. Chandler's marketing. And

8:29

underneath them, they have

8:31

to like task-based agents.

8:33

The coolest person, AI person, that I

8:36

brought into the workforce

8:38

is not anyone that I've already named.

8:40

I've named 33 now. The 34th is that I

8:43

gave Simon an AI assistant. And so this

8:47

AI assistant's entire job is just to be

8:49

like a watchdog looking over the whole

8:51

system going, "That's wrong. That's a

8:53

lot of friction. How come every single

8:55

time we do this task, she keeps giving

8:57

us feedback like this? Every time we do

8:59

this task, how come we're missing memory

9:00

on this?" And so it's like a gap

9:02

analyzer. It's a watchdog. And I think

9:05

what people are realizing now is that we

9:07

used to hire jobs like marketing manager

9:10

or producer or whatever. And because of

9:13

AI, because at the margin you can

9:15

basically hire any AI agent you want.

9:19

All of a sudden you can hire for any

9:20

role ever.

9:22

Right? Maybe you're only getting 5% of

9:24

the value.

9:25

>> I love you all. You're all you're all

9:26

human and you're all my favorite.

9:27

>> to have

9:27

>> [laughter]

9:28

>> this. Love you guys.

9:29

But but in addition to that like human

9:32

producer, maybe that human producer

9:35

wishes that they had this research

9:37

watchdog that could look over all of

9:40

your competitors or contemporaries to

9:42

see what they're doing. They wouldn't be

9:45

able to hire a human for that, right?

9:47

Because maybe the revenue didn't make

9:49

sense or the time for how long a human

9:52

would take to do that task didn't make

9:53

sense. But now you can just bring that

9:55

in. And then by the way, if there's no

9:57

value behind it, you can spin it down.

9:58

But all these things are fractions of a

10:01

dollar to be able to test out all of my

10:04

agents run within my $200 a month

10:07

subscription. So this is not like the

10:09

stories, you know, tokenomics of like,

10:10

"Oh my god, she's burning million." No.

10:13

Everyone in my company, we spend about

10:14

like 6, 7K per head. And all of the

10:18

workforce stuff that I'm talking about

10:20

is within that subscription.

10:22

>> one agent, let's say I'm new to AI

10:24

today, how do I create an agent?

10:27

>> Yeah.

10:28

Like like truly new, you've never opened

10:30

up Chat GPT.

10:30

>> know anything about really technology.

10:32

Let's say

10:33

>> god.

10:34

>> Let's say I'm my mom. I'm not going to

10:35

give my mom the age away Let's just say

10:36

she's older than me for obvious reasons.

10:38

How would she go about creating an

10:39

agent?

10:40

>> Okay. If I am Mrs. Sassy.

10:43

>> Yes.

10:43

>> Um which what a dream.

10:45

>> [laughter]

10:46

>> I

10:48

I thought she was amazing. Okay, I'm

10:50

going to step one, open up my laptop.

10:53

>> Okay.

10:53

>> Uh I'm going to probably navigate to

10:56

something like Claude.ai or

10:58

chat.openai.com as a default just to

11:01

create an account. Then I would download

11:03

the desktop app for either of these

11:06

things. And for, you know, ease of the

11:09

rest of the example, let's just say it's

11:10

Claude. So you download the Claude

11:12

desktop app. There's going to be tabs

11:14

that you can switch between. You switch

11:15

into Claude code. Now basically you're

11:17

sitting in the agentic platform. Instead

11:19

of sitting in chatbot land, you're

11:20

sitting in agent land. You're sitting in

11:22

task land.

11:23

The next thing that I would do if I was

11:26

your mom or someone like that is I would

11:29

open it up and I would literally just

11:30

say into that black box, white box, tan

11:32

box, whatever, "What do you do?"

11:35

Right? I think a lot of people jump in

11:37

and they think that they should prompt

11:39

with like, "Build me an AI agent that

11:41

every morning at 9:17 a.m. tracks my

11:43

daily morning briefing and summarizes my

11:45

count."

11:46

Like, the average person, the best first

11:48

step that you can do is open this and

11:50

just rant about a problem. Like, switch

11:52

to dictation mode, rant about a problem,

11:55

and then end it with, "Help me think of

11:57

something really creative, interview me,

11:59

ask me questions, learn about me, you

12:01

know, don't jump into action, take your

12:03

time, plan." And the way to build an

12:06

agent is literally in any of these

12:08

systems, you say the word "build me an

12:10

agent that".

12:11

I had a a session with some CHROs

12:14

yesterday. So, heads of HR of companies

12:17

that have tens of thousands of people.

12:19

And I showed them a screenshot of a

12:21

prompt where I said, you know, "Build me

12:22

an AI agent that." And I literally got a

12:24

text afterwards going,

12:26

"I have heard the term AI agent for now

12:29

over a year.

12:31

No one told me that I just open up this

12:33

thing and say, 'Build me an AI agent

12:35

that.'"

12:37

All these things are very natural

12:39

language-based. And again, in the

12:40

absence of your mom knowing exactly what

12:42

problem she wants to solve, I just tell

12:44

people complain. And then ask the AI how

12:47

you can be supported.

12:48

>> you keep your 34

12:50

employees, including your chief of

12:51

staff, your AI chief of staff, how do

12:54

you keep them current? How do they stay

12:55

updated?

12:56

>> So, when that assistant finds faults,

12:59

then I'll jump in. But I also, again, at

13:02

the margin, you can hire anyone, I have

13:04

constant watchdogs look AI watchdogs

13:07

looking over my workflows. So, at the

13:09

end of every single week, it's tracking

13:11

all the things that I worked on and

13:13

comparing it to my goals.

13:15

And saying, "Did we just get closer? If

13:17

not, why not? What are the gaps? What

13:19

should we be solving for? What could

13:20

solve for that? Should we redo a

13:22

workflow that isn't working anymore? Did

13:24

she used to use this workflow five times

13:25

a week and now she hasn't used it in the

13:27

last month and we can spend it down.

13:29

So, it is constantly analyzing that on a

13:31

weekly basis. And so, my Fridays are

13:34

actually kind of crazy because I get all

13:36

this influx from my AI systems. I get a

13:39

readout of how goal-aligned I am, a

13:41

readout of every single urgent email I

13:43

haven't replied to. I have a revenue

13:45

engineering workflow where every single

13:48

week, I think on Tuesday mornings, I get

13:50

a readout of how much money is waiting

13:52

for me in my inbox. And it tracks where

13:55

every single dollar is in my business.

13:57

And it is calculating likelihood of

13:59

close, likelihood of joy, right? I'm not

14:02

just chasing revenue, I'm chasing

14:04

whether that revenue is ally-aligned.

14:06

>> to be joyful.

14:07

>> Yes. Yes.

14:08

>> How do you Do you unplug at all? How do

14:09

you like Do you ever pull yourself out

14:10

of this AI digital world?

14:12

>> so um what what I have learned that as I

14:16

talk to more people that are, you know,

14:17

these AI superusers, which I would

14:19

absolutely put myself in that category.

14:21

Um what I've heard from them and what I

14:23

feel too is that as our work lives

14:27

become very, very, very AI-enabled, it

14:29

is actually allowing us to completely

14:32

separate when we want to separate. So,

14:34

like I went on a 1-month expedition to

14:36

Antarctica and didn't have internet that

14:38

entire time and had technically for that

14:41

I had AI like posting for me while I was

14:43

gone.

14:43

>> Your team is still working hard for you.

14:45

These 34 AI this this team of AI.

14:48

>> And so, I think like I, you know, again,

14:50

I'm going on hikes, I'm stepping away,

14:52

and things like AI on my mobile phone,

14:56

AI through dictation, I am able to now

14:59

walk like I feel like I'm more

15:00

physically fit than I was a couple years

15:02

ago because I'm able to bring this stuff

15:05

away from my laptop. Like I think if you

15:07

had looked at me working at a very large

15:11

tech company, you know, a couple years

15:12

ago, I was glued to my chair until 2:00

15:16

a.m. and now I can bring that work, not

15:18

that I, you know, always want to bring

15:19

my work out, but I can get outside, I

15:21

can be more active. So, I think that

15:24

that's helpful.

15:25

Um and the the bigger change, which um

15:28

is, you know, you can decide whether to

15:30

have a good work-life balance or not,

15:31

but the bigger change is in 2026, the

15:34

really, really intense superusers

15:36

are not actually delegating work off to

15:39

AI.

15:39

>> [clears throat]

15:40

>> This is a really weird thing, right?

15:41

Because most people haven't even built

15:42

AI agents. And I'm now saying,

15:44

"Actually, that was two chapters ago."

15:47

So, build AI agents, build multiple AI

15:48

agents, run it as a workforce, delegate

15:50

stuff to the workforce. The next step

15:53

that almost no one has gotten to is that

15:55

actually you're building the system

15:58

where the AI agents are going, "Let me

16:00

check on that. Let me take this off her

16:02

plate. Why did this just come in? Let me

16:03

go ahead and handle that for her."

16:05

And I am managing the escalations that

16:07

come back to me.

16:09

So, I might have four or five parallel

16:11

workstreams happening, and then I might

16:13

be on a walk, and my AI agent is going

16:16

to say, "Hey, we just found these five

16:17

things. We went ahead and drafted these

16:19

four replies. How do you want to manage

16:20

this last one?" So, it feels a little

16:22

bit less like I am the direct manager of

16:26

this system, and more that I'm like the

16:28

SVP above the system.

16:30

>> were having this conversation

16:32

40 years ago, your 34

16:33

>> 40 years ago?

16:34

>> I'm just saying 40 years. 40 years.

16:36

>> Your 34 agents would have been humans.

16:38

Like, when you're inside these big

16:39

companies,

16:40

>> My 34 agents would have been humans, and

16:42

I only would have had a couple of them

16:44

because of how much I could afford, of

16:48

how much I could manage, of how many

16:49

resources they had. So, I wouldn't have

16:50

had 34.

16:51

>> does this what does this AI agent world

16:53

mean for the future of the workforce?

16:55

Especially as you're talking to HR

16:57

departments, these in in a lot of cases

16:59

where these layoffs are coming is HR,

17:01

it's backroom technology, it's support

17:03

functions.

17:04

>> Yeah, and I don't believe that the

17:05

layoffs are attributed to I don't

17:07

believe that they're actually caused by

17:09

AI. I believe that they're heavily

17:10

attributed to AI because it helps stock

17:11

prices, but um I think that if I were to

17:15

look at the AI agents and conversations

17:17

that I've had with people and HR leaders

17:20

and also finance leaders, marketing

17:22

leaders. The the general sense that

17:24

people have right now is that we're

17:25

going to have a hybrid workforce. And

17:27

that if you look at systems today like

17:29

the ability to run something called

17:31

dynamic workflows inside of cloud if

17:32

anyone wants to look it up,

17:34

it's kind of the ability to run massive

17:37

parallel workflows that can spin up

17:39

thousands of agents.

17:41

So right now I told you that my AI chief

17:44

of staff has a name and his directors

17:47

have names.

17:49

Within that they, Rachel or Ross, might

17:52

fire off a request for a thousand agents

17:55

to all run in parallel to all search,

17:58

you know, different forms, different

17:59

websites.

18:00

Um maybe like

18:02

uh if you're going to a conference and

18:03

you have 500 names that are attending

18:04

the conference,

18:06

you could ask ChatGPT to look up name

18:08

one. Wait, wait, wait. Look up name two.

18:10

Wait, wait. Or you could ask Codex and

18:13

say, "Here's the list. Fire off 500

18:15

agents and you get back the answer in 30

18:16

seconds instead of waiting an hour for

18:19

everything to finish."

18:20

So that hybrid workforce, some of them

18:22

are are named and shared entities where

18:25

you and I are teammates, human

18:28

teammates, and we are both

18:30

uh enabled and supported by AI and I

18:34

want to talk more about that.

18:35

And also there's these temporary agent

18:38

support systems of thousands of agents

18:41

that are being spun up to help on coding

18:43

projects or whatever.

18:45

>> Where

18:47

you know, I think I really do believe

18:48

this is going to require a massive

18:49

retraining of the workforce.

18:51

>> Yeah, and not just the tool part. It's

18:53

so much more on the mindset should

18:54

>> Should should this be like should this

18:56

be forced on workers? Like you need to

18:57

know how to make a freaking agent or you

19:00

shouldn't be here because I'm listening

19:01

to you and these agents are driving

19:03

massive productivity and if I'm the CEO

19:06

or the CFO of a company, I'm like

19:07

everybody needs to know how to create

19:09

15,000 agents.

19:10

>> Yeah. If it were forced on you, would

19:12

you do it joyfully?

19:14

>> I

19:15

Well, if I want to keep my job, yeah. I

19:16

mean, force on me. I I want to I want to

19:18

learn. Because if if it's not forced on

19:20

me, I me maybe I don't try it.

19:23

>> Yeah, so I think here here is So, I I am

19:26

blessed with, you know, millions of

19:27

followers, and what that means is that

19:29

they DM me with what they're feeling.

19:30

>> Sure.

19:31

>> General sentiment is that when you come

19:34

from a work culture that has never

19:37

required any training other than like,

19:39

you know, don't bribe the government

19:41

type

19:41

>> type training.

19:42

>> Yes.

19:42

>> Good training.

19:43

>> Great training. Very important.

19:44

>> [laughter]

19:46

>> What happens in those workforces is that

19:48

they go, "Whoa, whoa, whoa. Why are you

19:50

requiring this? I feel like I'm being

19:52

forced into it. You're not letting me

19:53

move at my own pace." And there tends to

19:55

be a stronger hesitancy. Um and so, in

19:59

cultures that have never had that

20:00

requirement, I I actually don't

20:01

recommend that it gets required. I

20:03

recommend that you incentivize the heck

20:05

out of your workforce and inspire them

20:07

and motivate them and make sure that

20:08

they're seeing positive examples so that

20:10

they want to do this. Right? And then I

20:12

think you'll be able to inspire them,

20:14

and I can give tips there. The um the

20:16

other piece though is that I have worked

20:19

at companies like Amazon, we were

20:21

required to take quizzes, tech quizzes

20:23

every single month. Our VPs were

20:25

measured on that. If we finished it

20:27

earlier, they might have gotten a bonus

20:28

from it. Like, that was part of the

20:30

culture. Was like, hardcore test-takers.

20:33

And of course, you would have required

20:35

that sort of training at a company like

20:37

that cuz it was already baked into the

20:38

culture. So, I wouldn't need to take

20:40

advantage of that. Vast majority of

20:41

companies are not going to fully require

20:44

it, but they might incorporate it into

20:47

their performance management system,

20:49

where they say, "Part of the way that

20:50

you're getting evaluated is how you're

20:53

using AI to multiply yourself or to

20:55

improve the quality of your work or to

20:58

improve the morale of other people

20:59

around you or to

21:02

grow the revenue that your team is

21:04

pulling in or to decrease churn rate."

21:06

Like, whatever other metrics matter, but

21:09

you would expect that they make it easy

21:12

for you to get the actual training, make

21:14

it easy for you to see great examples,

21:17

make it easy for you to access agentic

21:18

platforms and not just chatbots.

21:22

And make it easier for you to do the

21:24

right thing. And that means also having

21:26

good governance in place. But most

21:27

companies have not given all those

21:30

things on a silver platter. And so they

21:31

still have low low high-quality

21:34

adoption.

21:35

>> How do you see this these agents or this

21:36

technology changing the role of the CEO?

21:41

>> Well, okay. So right now, well, forever,

21:43

this the role of the CEO is I set the

21:45

vision,

21:47

I am corralling the system, right? Which

21:50

largely is people to be able to drive

21:52

toward this, and I am responsible for

21:55

shareholder return or stakeholder if

21:57

it's more privately held.

21:59

If I'm the CEO, the first thing that I

22:01

have to think about is how does my

22:04

vision change or how does the velocity

22:07

of that vision change with AI in mind?

22:09

And that is a very

22:11

uh uh not a hollow view, but it is a

22:14

very like uh blind blinders view, where

22:18

I am wholly focused on what I do as a

22:20

company, me me me.

22:22

What I think the majority of CEOs are

22:24

not paying enough attention to is the

22:27

fact that if you have AI and you're

22:29

enabling everyone and everyone just got

22:31

10% more productive and you feel really

22:33

good about that,

22:34

what you're forgetting is that there are

22:37

AI superusers who are much higher, you

22:39

know, they have higher risk tolerance,

22:41

they are way deeper into these tools

22:43

than your workforce is, and they are

22:46

going to sprint past you. So the threat

22:49

of smaller businesses against incumbents

22:52

is higher than it has ever been and will

22:54

only continue to increase. The motes of

22:56

what that CEO is thinking of are

22:59

plummeting.

23:00

And so if you're only thinking about

23:01

this in CEO vacuum, and you're only

23:04

thinking about how do I make my

23:05

workforce more effective so that we can

23:07

drive more shareholder value, how can I

23:09

think about our customers and how to

23:10

serve them more efficiently or

23:11

effectively, you are going to lose the

23:15

the bullet train like flying by you. Um

23:17

and you're only going to focus on like

23:18

the very slow bike that you're on. So if

23:21

I'm a CEO, one of the most important

23:23

things is actually to test out these

23:25

tools. Majority of CEOs I talk to have

23:27

never built an AI agent. And they talk a

23:29

big game like they're in these

23:30

boardrooms and

23:31

>> I think they're still stuck in the a

23:32

decade, you know, past. You know, they

23:35

they have at least a public company.

23:36

Earnings calls this way, they're going

23:37

to meet investors, they're going to do

23:39

they they still have not

23:40

adapted to this day and age. And they're

23:42

not going to.

23:43

>> And they might actually they might

23:44

actually show up pretty pretty well on

23:46

these shareholder calls and talk about

23:48

AI and talk about how they're using it,

23:50

but that's a speech that was written by

23:51

someone else.

23:51

>> That's correct.

23:52

>> And so if I'm presenting I speak in

23:54

board meetings, I speak with execs and

23:56

exec teams. If I sit down with an

23:58

executive team,

24:00

I might hear, "Oh, we're all in. We

24:02

can't wait." And then I pull them into

24:05

one-on-one meetings and I learn two

24:06

things very very quickly. Number one,

24:10

they have or three things I guess.

24:12

Number one, they have not yet caught up

24:14

to 2026 AI. And enterprises are always

24:16

going to have a little bit of a lag, so

24:17

that's to be, you know, expected. So

24:20

they're not yet at today's AI levels.

24:23

Number two is at least one person in

24:26

that excom on the leadership team, the

24:28

executive committee, is definitely not

24:30

using AI and probably a detractor and

24:32

doesn't want their department using it

24:34

and they think their whole department's

24:35

going to go away if they don't use it.

24:37

>> And the third is that it's probably

24:40

it's probably the case that the point

24:42

person or one of the point people,

24:43

again, assuming they're it's outside the

24:45

CTO role, but a non-technical executive,

24:48

I pull them aside and they go, "Friend

24:50

to friend, what the hell's an AI agent?"

24:52

Right? And these are brilliant business

24:55

minds that are running

24:57

companies that are making tens of

24:59

billions, a hundred billion plus

25:00

dollars,

25:02

and they are brilliant. They just are so

25:05

busy that they're looking for that

25:06

signal among noise. And so, one of the

25:08

things that I do as an advisor is I go,

25:10

"Let me summarize the last 5 months for

25:12

you and give you the three things that

25:13

you actually have to know. Let us build

25:14

this thing together so that you I can

25:16

watch you have that aha moment, and then

25:18

you can go back to leading in the way

25:20

that you need to lead."

25:21

So, I think a lot of CEOs, again,

25:24

they're not using the tools. If they

25:25

are, they're not using it at 2026

25:27

levels. And if they're even doing that,

25:29

then they haven't figured out how the

25:31

motes and competitive advantages have

25:33

completely flipped toward compounding

25:37

gains. Right? My AI system and your

25:39

future AI system, cuz obviously we're

25:40

going to get you to build one out as

25:41

well.

25:42

>> you.

25:42

>> Of course.

25:43

>> [laughter]

25:43

>> As they say, we'll take that offline.

25:44

We'll take that offline, yeah.

25:46

>> Okay. You're going to have an AI system,

25:48

I have mine, and the the glorious part

25:51

of this, the delicious amazing part as a

25:54

business techie when I look at this, is

25:56

watching that system improve without me

25:59

whipping the hand of every single AI

26:01

agent going, "Uh, can you make this 2%

26:03

better?" It is improving without me

26:05

having to constantly jump in. Much in

26:08

the way that a human workforce does as

26:09

well, that a CEO doesn't have to

26:11

constantly jump in, that VPs and

26:12

directors and senior managers take that

26:14

on.

26:15

If you can imagine running a very, very

26:18

large enterprise, and your challengers

26:21

have these systems that are not only

26:23

allowing them to do the work of a

26:25

thousand people with only 30,

26:27

but that system is improving every day

26:30

or every week,

26:31

you are at a greater disadvantage with

26:34

every single coming week.

26:36

Like, it's crazy to me that people have

26:37

401ks and they can't figure out the idea

26:39

of compounding gains with AI.

26:41

>> Yeah.

26:42

One more for you. Um, and I'm going to

26:44

lean into your expertise at really good

26:46

predictions. Five years from now,

26:48

how has this technology changed

26:50

corporate America?

26:52

>> Ooh, so many things. Um

26:56

So, I think one that is starting to

26:58

happen right now is the blurring of

27:01

lines of jobs.

27:03

And so, there was a recent OpenAI report

27:06

that is fascinating that I encourage

27:08

everyone to read, where OpenAI they

27:10

looked into 800,000 ChatGPT messages.

27:13

And remember, this is standard chats,

27:15

not Codex, whatever. But, they looked

27:16

into 800,000 messages. And they looked

27:19

at the work-related messages. And what

27:22

they found is across the board

27:25

that nearly half of people's messages,

27:28

so like if I'm in whatever sales, nearly

27:30

half of my messages were not related to

27:32

sales, and they were related to other

27:33

functions.

27:35

And if you look at this graph, designers

27:37

are using AI more for engineering than

27:39

they are for design. Finance, they're

27:41

using AI more for marketing than they

27:43

are for finance. HR, they're using AI

27:45

more for finance than they are for HR.

27:48

So, all of these lines are getting

27:50

blurred. I have a really hard time

27:51

imagining that anyone is going to want

27:53

to hire someone with as niche of a title

27:55

as like SEO specialist or something in 5

27:58

years. Because what you're actually

28:00

trying to do right now, what workforces

28:02

are trying to aim toward, is getting as

28:04

many A players as possible and giving

28:07

them wider scope and giving them these

28:10

growth-oriented tasks, right? Not just

28:11

productivity. And that is kind of what

28:14

the the work of the future looks like.

28:17

I have very strange predictions around

28:19

voice. I think voice AI is actually the

28:21

interface of the future. I have a hard

28:23

time picturing that open offices are

28:24

going to work when you have a lot of

28:26

people yapping to their AIs. I went into

28:29

the headquarters of WhisperFlow in San

28:30

Francisco. All of them have gooseneck

28:32

microphones, and they're all just

28:34

whispering into their

28:35

>> Really? So, no more keyboard?

28:37

>> It's a I mean, they still have one. Um

28:39

but

28:40

>> I would I could chuck my mouse across I

28:43

like I just I use VR still. And like I

28:46

just want to like pinch, I want to do

28:47

the Minority Report, like zoom in, zoom

28:49

out. That is all I want. And so I think

28:51

I think in 5 years I can imagine there

28:54

a lot more voice

28:56

on subways, in the street, at work,

28:59

which I think has negative consequences.

29:02

Like I don't want to walk around hearing

29:03

people yap to their AIs all day. Um and

29:05

so companies are going to have to think

29:06

about that. I think we'll have a good

29:09

early sense of what an AI-first device

29:12

looks like. Right? So OpenAI has shared

29:14

that they're going to show what the

29:16

device looks like in 2026 and start

29:19

selling it in 2027. So

29:20

>> It's going to be a pendant. It's going

29:21

to be a pendant.

29:22

>> We'll we'll see.

29:23

>> One of the two.

29:24

>> Um So I think we'll get some senses of

29:27

device, a lot happening in voice,

29:29

blurring of jobs. Um those are those are

29:33

some of the stronger predictions, but my

29:36

my louder prediction that I hope every

29:38

single person feels is that

29:41

if I'm a CEO or CFO or or a busy parent

29:45

of five and I'm just trying to survive

29:47

my work day,

29:48

the number one thing that I would be

29:49

paying attention to is the pace of

29:51

change. Right? How fast are these models

29:53

getting better? How fast are new models

29:55

getting rolled out? How fast are we able

29:57

to add on new features inside of these

30:00

AI tools, etc.

30:01

And I would be looking at that pace of

30:03

change. And I would be thinking, how can

30:06

I build a little bit more flexibility, a

30:09

little bit more adaptation into my work

30:12

day, into my career plans? And I would

30:15

be

30:16

assuming that the pace of change is

30:18

going to be faster than I think it is.

30:20

If you had If we had had this

30:21

conversation 10 years ago, I would have

30:23

said that we would have been here in

30:25

like 2040.

30:26

And so even all of my friends where we

30:28

worked in AI every single day,

30:30

I have not talked to a single person

30:33

whose timeline [clears throat] has had

30:33

to get longer. Right? Maybe in a like

30:35

weeks, months sort of trade-off, fine.

30:38

But in terms of AI capabilities on an

30:40

annual let's check in with each other

30:42

basis.

30:43

It is always faster.

30:45

Things like robots, hardware, I think

30:47

it's way far off.

30:49

We should expect that these systems are

30:51

going to be very reliable

30:54

at a quarter's worth of work that it

30:57

would have taken an entire team to

30:58

accomplish and that it'll be able to

31:00

complete all of that in hours.

31:02

>> Sorry team, I know we're going to go

31:03

over time, but I can't help myself. Did

31:05

you have your agent like research me

31:06

before you came on here?

31:07

>> No.

31:08

>> No, I was just curious. I'm just

31:09

curious. I had to I had to It's like you

31:10

just like

31:10

>> I had to assume and I think that human

31:12

you say that.

31:14

>> [laughter]

31:14

>> I feel as though you just took me to

31:16

clue school on all of this.

31:18

Let's go create that AI system stuff.

31:20

>> [laughter]

31:20

>> Good to see you Ali. I appreciate it.

31:22

>> Thank you for having me.

31:23

>> That's it for this episode of Power

31:24

Players. Appreciate all that love.

Interactive Summary

Allie K. Miller, CEO of Open Machine, discusses the current landscape and future of AI, emphasizing the power of building systems of autonomous AI agents. She explains how she manages a 'workforce' of 34 agents to automate complex tasks, increase productivity, and enable compounding gains in business. Miller also outlines how these technologies are blurring traditional job roles, driving the need for a shift in mindset regarding workforce training and adaptation. She concludes with predictions on the rapid pace of AI evolution, the shift toward voice as a primary interface, and the importance of leaders actively engaging with these tools to maintain competitiveness.

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