Why Is AI Making My Job *Worse*? | Cal Newport
1933 segments
A new research study recently caught my
attention. It came from a software
company called Avatra, which analyzed
the digital activity of 164,000 workers
spread across more than a thousand
different employers. And what they
wanted to do was measure the impact of
new AI tools. So what did they find?
Here's a summary of their results from a
Wall Street Journal article that came
out last week. Avitra found AI
intensified activity across nearly every
activity category. The time they spent
on email, messaging, and chat apps more
than doubled while their use of business
management tools such as human resources
or accounting software rose 94%.
Meanwhile, the amount of time AI users
devoted to focused uninterrupted work,
the kind of concentration often required
for figuring out complex problems,
writing formulas, creating and
strategizing, fell 9% compared with
nearly no change for non-users.
All right, so this research results
describes in some sense a worst case
scenario for knowledge work. These
employees are spending more time on
exhausting shallow tasks that don't have
a huge impact on the bottom line and
less time on the deep tasks that can
make the most difference. The efficiency
gain of these new tools seems to have
made everyone busier but not necessarily
better. Now, here's the thing. This
outcome is not unique to AI. As someone
who has studied the intersection of
digital technology and office work for
more than a decade now, I can tell you
from my experience that this matches a
pattern that I have seen unfold many
times before. Here's how this pattern
goes. One, a new technology promises to
speed up some annoying aspect of our
job. Two, we all get excited about
freeing up more time for deep work and
leisure. Three, we end up busier than
before without producing more of the
high-v value output that actually moves
the needle. This pattern was true of the
front office IT revolution. It was true
about email. It was true about mobile
computing. And it was true about video
conferencing. Easier when it comes to
productivity tech often seems to
translate to busier.
This so-called digital productivity
paradox is what I want to talk about
today. I'll start by looking closer at
why this paradox exists.
What is it about digital productivity
tools that seem to always trick us into
being busier? I'll then discuss some
concrete strategies for avoiding these
traps. So, if you're looking to get more
benefits out of new AI tools or you just
want to repair your broken relationship
with older technology that continues to
drive you crazy, then this episode is
for you. As always, I'm Cal Newport and
this is Deep Questions, the show for
people seeking depth in a distracted
world. And we'll get started right after
the music.
All right, so here's our approach for
solving and reacting to the digital
productivity paradox. I've got four
questions that's going to lead us from
understanding to solutions. All right,
so one, two, three, four. Question
number one, what do we mean when we say
digital productivity tools? We have to
get our definitions right so we know
what we're talking about in general.
When I say digital productivity tools,
I'm talking about some sort of computer
aided tool that makes common work
activities easier. Now, what do I mean
by easier? It usually means some
combination of these two factors. One,
it speeds up the time required to
complete the activity andor two, it
reduces the mental exertion required to
complete the activity. So when we talk
about digital productivity tools, that's
what we mean. Things that are going to
speed up and make cognitively easier
common work activities. Now, there are
many different digital productivity
tools that have been introduced over the
years. So to try to simplify the
discussion that follows, I'm going to
use two of these tools in particular as
our case studies throughout the
discussion that follows. So one will be
AI because this is new. So we're going
to talk about sort of new AI
applications, especially in like the
non-programmer knowledge work space. Um
and then as our older example, I'm going
to use email. It's a topic I've written
a whole book about and know a lot about.
So we'll use email and AI as our
canonical examples of digital
productivity tools for the discussion
that follows. All right. So, let's make
sure first that our definition applies
to those two tools. So, does email make
certain work activity tasks uh faster?
Well, it does indeed. It required less
time to send an email or an email with
an attachment than it did, for example,
to use a fax machine or to have to call
and leave a voicemail and then later
check your voicemail machine by typing
in those codes into your phone. So, it's
uh makes things go faster. Um, does it
make certain work activities less
cognitively demanding? Well, it does.
There's actually way more of a cost if I
call you up and have to have a
conversation with you back and forth on
the phone is actually going to be much
more cognitively demanding than if I
just shoot off a quick email uh just
send. So it it matches both definitions
of digital productivity. All right. What
about like the sort of new office
centered AI tools? Well, we do know they
speed up things, right? Like you can
rapidly create drafts of things or in
some cases even automate whole steps of
a task chain. So that is definitely
tasks saving. There's also a lot of
cognitive exertion reduction with the
use of AI in the office because it's
often for example easier to like chat
with a chatbot than to just sort of sit
there and figure out from scratch like
what you're going to do or like what
strategy to deploy it. It reduces the
activation cost of thinking often to go
back and forth with chatbot. So AI our
second example often matches this
definition. All right. So at first
glance these seem like two good things.
Faster, sure. Why is that not good? Less
cognitive exertion. Sure. Why is that
not good? This is why every time we're
introduced to a new digital productivity
tool, our first reaction is often,
"Bring it on. This is going to make my
life better." So, what goes wrong?
Well, this brings us to question number
two.
Why do these technologies sometimes
accidentally make our jobs worse?
All right, I want to focus on two subtle
factors that are at play. One of them
involves the unexpected side effects of
doing work faster.
The other factor looks at the
unintentional consequences of trying to
reduce the cognitive effort required to
do certain tasks. All right, so let's
look at factor number one. for many
types of common work activities.
Increasing the speed at which you
complete these types of uh activities or
tasks ends up increasing the throughput
of these tasks in your typical day. So
if I go faster
then the rate at which new tasks of this
type come into my life also increases.
Now what happens is okay now I'm
tackling more total tasks of a given
type per day which induces a lot more
context switching because every time I
have to switch back to service one of
these tasks I have to switch my
cognitive context that then has a
negative cognitive impact on anything
else you're trying to do in the day it
exhausts you it exhausts your brain it
makes it harder to focus on other types
of things
but going faster on each individual task
can make your whole day seem more
exhausting and less cognitively sharp.
Let's look at this factor in play first
of all with email.
Email certainly sped up the task of
actually sending uh information to
someone or replying to like a question
that someone sent me because I can type
it right into my computer where I'm
already sitting and just press send.
But the faster we were able to send
messages back and forth, the faster
messages began to be sent. Right? So
like the total amount of communication
has drastically increased year on year
as we've in continued to decrease the
friction involved in actually sending or
receiving messages. Bringing us to a
point where we are now where the latest
Microsoft work trend index report finds
that the the users they studied are
checking an inbox once every two minutes
on average.
So yeah, this message is faster to send
than it would have been if I had to call
you or write a memo. But because of
that, I end up checking or sending
messages or checking inboxes once every
two minutes. So the throughput
increases. It makes everything else
harder. So it's an unintentional side
effect. We see something similar with AI
as well.
You can use AI to speed up certain
especially like administrative tasks
kind of like quick tasks. Uh more of
them roll right in behind it. The cues
are basically endless in the typical
knowledge work environment of shallow
tasks that can be done. This is why we
see in that Avatra research I cited in
the introduction a 94% increase in
business management tool use. The faster
you're able to handle things, the more
things come in behind it. So when
throughput increase of task, it doesn't
mean that you overall are going to be
actually more productive. All right,
here's the second factor at play here.
For many types of common work
activities, reducing the mental effort
required to tackle them can lower the
quality of the ultimate result, which
can over time increase the overall
amount of work required to actually get
to a desirable end state. So if I'm
doing this with less focus, I might have
to do more of it to get to where we want
to get. And now I've actually created
more work than would have been here than
if I had just worked harder on the
original task. This is another side
effect that happens. We certainly saw
this in email in my book, A World
Without Email, where I really studied
this. One of the big ideas that came out
of it is that because email uh it's so
easy just to write something and press
send to get something off of your plate
that we see a lot of vague and
uninformative messages being sent. So
yeah, in the moment it was way easier
for me to send off a like, yeah, maybe
thoughts question mark. That was way
less cognitive strain than to say, okay,
hold on a second. What's going on here?
What are the possibilities? What's the
right thing to do? So in the moment, it
reduced cognitive strain. But because my
email was so vague and uninformative,
the total number of emails we now have
to send back and forth before we finally
resolve this issue grows.
And so now the total amount of time I
have to spend checking inboxes, looking
at emails, replying to emails, and
especially if we throw in the time
required that every time I'm distracted
by an email, how long it takes to get my
focus back on the task at hand. When you
put that all into play, you're like,
"Oh, I have just done way more work.
I've spent way more cognitive cycles on
this than if I had just sat there and
thought harder about the very original
problem."
AI is also creating a similar issue
where you can shoot off like a draft of
a slide deck or an email summary of an
agenda for an upcoming meeting. You can
use AI to help create these things in a
way that requires much less strain than
blank paging. Blank PowerPoint page,
blank email pager have to write from
scratch. But as research that was
reported recently in the Harvard
Business Review found, the quality of
these AI generated work products is
often so low
that overall they require more work to
actually get to the uh ultimate end
result. They call this work slop. And
here's their formal definition. AI
generated work content that masquerades
as good work but lacks the substance to
meaningfully advance a given task. So
this is what they're seeing. There's a
lot of work slot products being passed
back and forth and it takes time for
people to read it and they're confusing
and it doesn't really help advance the
task and overall the amount of total
time that people have to dedicate to
whatever the task is at hands goes up
versus if someone had just said I'm
going to make the right slide deck with
the right information and the right next
steps now it's going to take me a half
hour of hard work instead of 10 minutes
of prompting but then once I send this
out we can immediately move forward
forward and this is actually going to
take more uh less overall time than if I
just let AI help generate something. So
sometimes reducing the cognitive effort
in the mo moment can actually increase
the overall amount of work. So these are
the two factors that I think help
explain this idea of when you bring in
new tools digital productivity tools
like hey faster great less cognitive
strain great and you find yourself more
exhausted getting less done and things
taking more time. That's what I think is
going on. Let's take a quick break to
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to the show. All right, question number
three of four. If this is true, why do
we continue to so enthusiastically
embrace these new productivity tools
every time a new one is introduced?
Well, I want to go to a core idea I
introduced in my 2024 book, Slow
Productivity. And that idea is pseudo
productivity.
Now, if you've heard the show before,
you may have heard me talk about it. So,
I'm just going to give the definition
here very quickly.
Pseudo productivity was the way that the
managerial class tried to respond to the
reality of knowledge work. When
knowledge work became a major economic
sector starting in the mid- 20th
century, the big issue that the
managerial class had is that it was hard
to precisely measure productivity.
In the industrial sector where these
managers used to be, productivity was
easy to measure. How many model T's are
we producing per paid worker hour in our
factory? You had a number. And if you
changed something about how you ran your
factory and that number got better, you
would say we're more productive now. But
when you went to knowledge work, there
were no models to to measure, right?
Everyone was working on their own unique
bespoke
obuscated portfolio of tasks.
Some harder than others with a unknown
non-transparent set of systems all kind
of collaborating with each other in
unstructured ways. It was very difficult
to say here's your productivity number.
It's seven and when you change this it
became eight. So that's better. So in
the lack of actual hard numbers to
measure, we fell back on a heristic, a
rule of thumb called pseudo
productivity, which said lacking more
precise measures of productivity, we
will use visible effort as a proxy for
you doing something useful. So the
busier you seem the better. And this
basically became the standard of how we
think about productivity uh in the
knowledge work class. At first it's the
way the managers thought about it. Then
the workers themselves internalized it.
Which is why if you have like a solo
entrepreneur, you've probably still
internalized the pseudo productivity
mindset and you feel lack of busyness is
bad and busy is somehow uh
professionally virtuous. This is the
mindset that dominates in knowledge
work. And in that mindset, the two
benefits of digital productivity tools,
you can move faster
and you can lower the threshold to get
something done. Makes you more pseudo
productive.
higher throughput of task. That's great
from a pseudo productivity standpoint.
Shooting out work slop left and right
like a vomiting Microsoft Office
monster. From a pseudo productivity
standpoint, you're in the mix. Things
are being sent. PowerPoints are being
received. Email summaries are going out.
You're there. People are seeing you. So
digital productivity tools feed right
into the pseudo productivity narrative.
And that's why we embrace them because
that's a benefit we get is that it makes
us look more productive. But I don't
care about looking more productive. I
care about actually being more
productive in the oldfashioned economic
sense of how much actual value are you
creating for the bottom line. As we just
covered with most digital productivity
tools, if you don't use them carefully,
that number goes down. Higher throughput
of tasks makes you seem busier. less
important stuff gets done. Lower
cognitive engagement to get things out
the door makes you look busier. More
total work is required before anything
is actually finished. So it's only when
you shift from pseudo productivity to
true productivity that you realize, oh
digital productivity tools are more
fraught than we thought. There's these
traps that sit around them that we put
up with because of pseudo productivity.
But when we get rid of that standard, we
should be dismayed.
All right. Question number four, our
final question in this discussion. How
can we avoid these traps? So, how can we
embrace digital tools and yet not find
ourselves actually becoming less
productive in a true sense? I have three
ideas that I want to recommend to you
right now. All right. Idea number one,
use a better scoreboard.
So get in the habit of measuring the
things that actually matter in your job.
In this way, if you bring on a new
digital productivity tool and it's not
helping that score or it's making that
score worse, you will notice and you're
like, "Oh, I'm not getting caught up in
the traps here because I can see
directly that this is hurting the bottom
line things that actually matter." Okay,
so what do we mean by the things that
actually matter? I have a couple
examples here. Let's say you're a uh
like me, you're a professor at an R1
institution, at a research institution.
What's really going to matter?
Especially pre-tenure
papers published. How many good papers
that I published this year? And if that
number is going down,
then you're like, okay, whatever tools
I'm using aren't helping. Maybe I
started using Slack with my research
team and that number went down. Great.
That's not actually making me more
productive in a true sense. I'm going to
stop using it. Um, let's say you're a
middle manager. maybe like priority
projects completed by your team per
month is the number you really care
about. That's the actual score that
moves the bottom line. So now let's say
you're like a middle manager and you're
actually carefully measuring that month
by month. You see where you are. Your
boss comes in and is like, I'm really
savvy. you have to use AI otherwise
you'll get replaced by people who do
know how to use AI and you're like all
right we're all going to use like here's
a Gemini subscription and like whatever
mess around with like some of these
agents or whatever and you see the
priority projects per month completed
goes down like whoop trap this is not
making us more productive let's back
back off against you have to have the
right scoreboard to know what's going on
um even if you're a programmer
right even if you're a programmer this
is like this this like case where With
AI for example, it's like for sure, for
sure, for sure this is making everyone
more productive. Everyone keeps saying
this would have taken me five hours
before, now I can do it in 20 minutes.
Actually, Jesse, there's almost like a
competition. It gets kind of absurd when
people are trying to the programmers are
talking that the amount of time they
begin to claim that is being saved
really gets crazy. So eventually it's
like adding this feature. Previously
this would have taken me seven decades
and AI did it before I even pressed the
button. It went back in time and
actually it finished it last year, you
know. So anyways, it gets kind of it
gets kind of absurd. But if you're a
programmer, okay, what's the thing to
measure? Um important user feature
request shipped per month or something
like that, right? And again, uh, this
would allow you to say if like in the AI
context, okay, this use of AI, that
number went up. But when we had everyone
like chatting all day with chat bots
trying to figure out architecture
documents, they feel super
pseudroductive, that number went down.
So, let's stop that. So, you need the
right scoreboard. And it's not just
about figuring out like in my examples,
this digital productivity tool didn't
help. It's about figuring out what uses
do help as well, right? So, okay, this
didn't help, but this did. So don't do
this and do this. We basically need our
equivalent of counting model T's
produced per paid worker hours. So you
need a better scoreboard. All right.
Idea number two for avoiding these
traps.
You need to focus on the true
bottlenecks
in your work.
Now, what I mean about that is often
when a digital productivity tool enters
the scene,
the activities that it might speed up or
make easier
aren't really the the bottleneck that
was preventing that was like at the key
of you producing your most valuable
output. So, speeding that up might have
no impact on your output or have a sort
of implicit or indirect negative output
because it's, you know, distracting you
or something like that. So, you have to
be careful. It's not just enough to
speed up any aspect of your job. you
want to really focus on improving the
true bottlenecks.
So like for example, give a another AI
example here. Uh an increasing number of
social scientists
are realizing that they can use claude
code which is a terminal agent that was
uh designed for computer programmers but
they could use it to help speed up
certain type of data gathering and
analysis task. Right? So so cloud code
is a terminal agent which means it works
with text and text files. So it's very
good at uh writing text, moving text
between files, compiling text with a you
know a compiler or writing a computer
program and then passing the text as
input to the computer program. So it's
very good for sort of like text and
number processing. Um so a lot of social
scientists are finding like oh I had to
gather a bunch of data and clean it up
and analyze it and produce a chart.
That's the type of thing if you are
careful in how you prompt cloud code and
you go through the learning curve to
learn it could really help you do that.
like, oh, I can tell it what I want to
do, and if I'm really careful and I have
the right skills marked down, it can do
the multi-step process, right? And like,
that saved time. That might have taken
time before. I just heard an economist
talking about this the other day, and
he's like, "Look, this I did this for a
bunch of plots." And, you know, it was
like 20-minute prompting with cloud
code. That would have taken me three
hours if I had done that by hand.
But here's the trick here. Was that the
bottleneck that's holding back social
scientists?
Not really. Not really. The the way
social scientists work, it's not like
all day long that's what I'm doing. I'm
gathering data, analyzing it, and
producing plots. I'm saturating my time
with that. So, if I can bring in a a
tool that speeds up how long that takes,
it's going to significantly speed up my
output. That's not actually how it
works. If you actually measured right
now, well, how much of your time, like
how much data are you analyzing? How
often do you produce plots? like, well,
if we're being honest, I produce one
paper every like two or three months,
and that's like something I have to do a
couple times in those one or two, three
months. So, like making it 3 hours and
20 minutes twice in that 3-month period,
that's nice. Like, in the moment, it's
nice, but it doesn't speed up the rate
at which I produce papers because
there's so much more involved in putting
together a paper than just how fast can
I analyze the data. So, that's nice, but
it doesn't actually speed up the rate at
which papers go out. We know this
because in research, academic research,
there's been any number of digital tools
that have sped up and made easier
parts of the research process. I'm
talking about like if you're a
mathematician or a theoretical computer
scientist, you can use things like Latte
in a web-based collaborative environment
where now all your collaborators can
work on the same file and compile it and
make uh adjustments really quickly. So
you can significantly reduces the time
required to write papers or do
mathematical formatting. We have
bibliographer managers that makes it
much easier to site and professionally
format things. Like the time required to
like write up and format papers is much
smaller. We have technology tools that
allow you to immediately grab copies of
like any paper that you might need to
reference and digital communication
tools that allow you to keep in touch
with researchers all around the world
and therefore get much more out of your
mind. And all these things make academic
research better. And we're still not
producing papers at a notably faster
rate per researcher than we would have
before those tools were there. So
there's because these weren't the
bottlenecks. They're useful, but they
weren't the bottlenecks. So to give a
what is the bottleneck? Well, let's go
back to our social science example. I
remember I once had a conversation with
Adam Grant, the the business school
professor and author, and I was asking
him about his productivity as a business
school professor. He writes a lot of
journal papers. He was sort of 2xing
what his colleagues were doing, right?
And these are data analy like these are
papers and organizational management
theory. So, it's a lot of like you get
data, you analyze it, you write a paper
about what you found. And he said, oh,
here's what he figured out. He's like,
here was the key. The key is getting the
right data. If you can get an
interesting data set, like let's say
from a company about their use of
something that happened that no one else
has access to, you can now write three
or four papers off that data set that
are going to be good because you have
it's all comes down to the data set. So
Adam was like, "Here's what I realized I
had to prioritize.
Putting out feelers, having
conversations, meetings, talking to
people, trying to negotiate access to
interesting data sets." And then when it
came time to actually write papers,
yeah, he would lock I wrote about this
in my book, Deep Work. He would lock
himself in his room and put on like an
autoresponder. He had this sort of
biodal deep work mode. It's all kind of
interesting. And you sat down and do the
hard work of writing your paper. So I'm
sure he would appreciate when he has
those sessions to write the papers if he
could speed up some of the steps, but
the bottleneck for producing great
papers in his field was negotiating
access to data. So the same thing
happens in lots of fields. The key
bottleneck is really maybe not what you
think it is. It's coming up with the
right problem. It's having reading
enough in theory. It was often reading
enough other papers, understanding
enough other papers that you're building
up this toolkit in your mind of
different techniques and then you begin
putting pieces together of like this
problem plus this technique plus that
twist could get a result. And so like
the number one the bottleneck to doing
better theory in my field was groing
other papers. And I don't mean that by
using the XAI tool. I mean in the
original use of the word gro reading and
grappling until you really had
internalized an understanding in your
head. That was the bottleneck.
It's nice we had lots of tools that made
it quicker to write the papers then, but
that didn't speed up the rate at which
we produce papers because the bottleneck
was understanding other work. So, it's
key to understand in your job what the
actual bottleneck is. What's the thing
that really controls the rate at which
good results are done. And when you're
looking for digital productivity tools,
be especially tuned to those that help
what's going on with that bottleneck to
help speed up that that piece. like
using email as a digital productivity
tool to help put out more feelers and
get access to more potential data sets
to use uh in the Adam Grant scenario.
That's a digital productivity tool
that's helping the exact bottleneck of
producing those papers.
Whereas using cloud code to
automatically generate your graphs is
nice, but it's probably not going to
speed up the rate at which papers are
produced. All right, so uh make sure you
look at the right bottlenecks. All
right. Third and final idea for avoiding
these traps
in your daily schedule is separate deep
from shallow efforts.
So just have and protect the time for
sitting and doing hard things with your
brain and the activities that you know
for sure create bottom line value.
This just gives you like a a safety
barrier against some of the accidental
negative side effects of digital
productivity tools. So like you're now
you're using Slack because it seems like
it would be even faster than email and
maybe you're having all these secondary
side effects of it's now there's many
more messages and it's really
distracting. But if you have a habit of
separating deep from shallow work, those
side effects won't affect the hours
where you're working on the primary
thing that moves the needle. Or maybe
you're using AI for certain things and
the right graphs or this or that and
it's starting to sort of uh get you into
like slop territory and you're having
all these long back and forth
conversations with the tool and it's
like eating up a lot of time. If you
separate deep from shallow work, it's a
firewall that keeps that from infecting
the area where you're actually doing the
hard work of thinking. This doesn't mean
that you won't be using digital tools
while doing the deep work. But there
you're just carefully deploying digital
tools that just help you continue to
make direct progress on the like bottom
line things. I'm writing a draft of a
paper. I'm putting together the strategy
memo. I'm architecting the key element,
low stack element of this new tech stack
that I'm programming. Right? So, if you
separate and protect deep from shallow,
you're not preventing the negative side
effects of digital productivity tools
from happening, but you're containing
them in a way that they can't completely
take over the activities that really
matter. All right. So, my three ideas
again, use a better scoreboard.
Identify the actual bottlenecks to the
things that really matter and focus on
improving those more than other things
and separate deep from shallow work so
that side effects you aren't expecting
of digital productivity tools won't have
too much of a negative impact on your
ability to move the bottom line forward.
All right, so let me conclude here. My
argument is not that digital technology
in the office always makes things worse.
That is clearly not the case. There's
any number of digital tools I use that
makes my life easier. I'm glad they're
there. There's other tools that make my
life easier in some ways and terrible in
others. There's a whole mix.
But it is true that many of these tools
seem at first glance like they should
make us more productive in the true
sense of value produced per worker and
accidentally end up creating the
opposite effect. And once you understand
why this happens, you can sidestep those
traps,
get value out of digital tools while
avoiding more of their cost. So it's the
type of conversation that we don't often
have. We just say, "Hey, here's the new
tool. Let's do it. This is cool." It's
good to be critical like this. And with
this huge new AI revolution going on,
it's a great time to have a refresher on
these dynamics.
So there you go, Jesse. Digital
productivity paradox.
That's something I've been writing about
for a decade now.
>> Crazy. 10 years. That's when Deep Work
came out. 10 years ago.
>> Um, hasn't got better. Has not got
better.
>> I keep I keep thinking it will, but but
we're still struggling. All right. Um,
that's enough for me. Now, we want to
hear what you have to say. So, it's time
to open our inbox. But before we get to
your notes, let's take a quick break to
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newport.com.
All right, Jesse, what are we doing for
our first message?
>> Our first message comes from Pablo, who
sent us an article about meetings.
>> Oh, this is kind of on theme for our
discussion of digital productivity tools
and sort of traps that we get into. Um,
here's what Pablo said. He his
introduction was, "Thought you might
find this interesting given your
secondary focus on managing the utility
of meetings." All right. So, let's um
load up the article he's talking about
here. This came I guess is this a
Substack, Jesse?
>> Yeah.
>> All right. It came from a Substack
called The Critical Path
and the article is titled Why Meetings
Multiply and it's written by Nicole
Williams. All
right, I'm going to read some highlights
from this article because I thought it
was actually pretty smart and then I'm
going to generalize the approach Nicole
takes to workplace technology more
generally. All right, so let me start
here. This is from the article.
There is a strange pattern inside most
organizations. Meetings rarely
disappear. They multiply. A team begins
with a single weekly meeting. Soon
another appears to quote coordinate end
quote. Then a check-in meeting is added.
Then a review meeting. Eventually the
calendar fills with recurring blocks
that feel permanent as if the
organization itself produces meetings
the way a tree produces leaves. Yes, I
know this phenomenon. Well, so why does
this happen? Let's go back to the
article and see Nicole's explanation. So
I'll read again here. Organizations
exist to coordinate work among many
people who do not have the same
information. Every role sees a different
slice of reality. Because no single
person holds the complete picture,
organizations need mechanisms to
exchange information. And meetings are
one of the simplest mechanisms.
When uncertainty increases, the
organization creates more information
exchange points. And these points
usually take the form of meetings. What
appears to be calendar overload is often
an attempt to reduceformational
blind spots. Instead of everyone
speaking to everyone individually, the
system creates a place where information
can be exchanged collectively. From this
perspective, meetings are not simply
interruptions in the workday. They are
coordination
infrastructure. I think those were
really good points from Nicole. Um, she
gave two other reasons which I'll just
summarize why meetings multiply. Um, she
said it also has to do with reducing
risk.
When a group meets to talk about
something, you're distributing the risk
among all of those people. So, there's
no one person responsible to it. So, it
reduces risk for everyone involved. She
also said it's a way to quote signal
participation end quote. A way to show
that you're engaged and part of the
efforts. The terminology I would use
quoting from earlier in the episode
would be pseudo productivity. It's a
good way to show that you're pseudo
productive because you're in a meeting,
people see you, you talk to them, they
remember you being involved, and from a
pseudo productivity perspective, it's
like, yeah, that that person is trying.
They're being useful. All right, here's
the concluding sentence from Nicole. As
long as organizations face uncertainty,
distribute responsibility, and
coordinate across teams, meetings will
continue to multiply. All right, so what
do I like about this analysis more
generally?
the frame. It's a frame that I have
adopted in my work, most notably in my
book, A World Without Email. And it's a
frame that shifts the analysis of
workplace habits, workplace technology,
workplace behavior. It shifts it away
from individual habits and it puts the
focus on systems, which I think is the
right way to analyze most of these
issues.
Most people think in terms of individual
habits, right? So, what would your
response be to your calendar being
overloaded with meetings? You would say,
"Individuals are behaving poorly.
They're uh they're they're setting up
meetings when they could have just sent
an email. They're being lazy. They don't
know about deep work. It's individuals
are having a problem. So, we need better
norms." Uh we saw something similar in
the reaction to email overload as that
became a problem in the early 21st
century. As I document in my book,
people's response to email overload was
norms. Oh, you just you send too many
emails or your expectations for
responses are unreasonable. If we could
all have better expectations, then like
we could all settle down about what's
going on with our inboxes. So, we love
to think about these issues as
individuals doing things wrong.
But in reality, these issues are often,
as Nicole points out and I points out,
the results of actually rational
business systems that are solving
certain problems. Nicole says this is a
easy and convenient way for information
exchange and responsibility distribution
and and participation signaling.
In the absence of a better way
to spread information or to coordinate
or collaborate people, in the absence of
a better way, we still need to do this.
So, we'll fall back on what's easy.
That's exactly what happened with email
overload as well. It wasn't caused by
bad norms or bad habits. It was caused
because we shifted to back and forth
messaging as the primary mode we would
use for collaboration. I call it the
hyperactive hive mind model. We'll just
figure things out back and forth on the
fly. Well, this requires me to check my
inbox all the time because there's so
many ongoing conversations I have to
service in a timely manner that I just
have to basically constantly check my
inbox. That's why we're in this point we
are today where in 2025 Microsoft
measured an inbox check once every two
minutes on average. So it's not about
people having bad habits. It's this is
solving the problem of how do we
collaborate? And in the absence of
another way to collaborate on projects
we'll fall back to this.
So once you recognize that systems are
the the issue
all the solutions to these problems that
bother individuals is to change the
collective system. You have to replace
the system that's causing the problem
with another system that achieves the
same goals
but has less side effects and problems.
So let's go towards the medium
multiplication. Once we know that it's a
system that's solving real goals that
corporations have or organizations have,
we can say how do we replace this with a
better system? Here's a couple ideas
just off the top of my head.
First of all, we need more transparent
workload management so that the number
of active projects that each person is
working on reduces,
right? Meetings are an overhead tax on a
project. If if we're using this as a way
to coordinate information on a project,
the more projects I'm working on, the
more coordination points I need, the
more crowded my calendar gets, the
longer it takes for me to work on these
projects, the longer it takes, and the
more projects pile up and the more my
calendar gets taken over.
It's a spiral I talk about in my book,
Slow Productivity.
So, if each person works on fewer things
at a time, there's less meetings, which
means there's more time to work on the
projects, which means the projects
finish faster. And this was a key point
from uh my book, Slow Productivity. The
overall throughput of projects being
completed goes up. Working on fewer
things at once increases the throughput
over time in part because you have less
coordination to happen. You have more
time left to actually get things done.
The other thing you can do is put in
place alternative coordination
strategies that isn't just let's all get
on a Zoom. Find other coordination
strategies that have less of a schedule
footprint. Right? So this could be for
example twice a week or three times a
week we have a team check-in and it
lasts 45 minutes and the team gets
together first thing in the day and we
synchronize on all the things we're
working on. That's where all the
coordination information, all the things
you that meetings solve the coordination
and the responsibility distribution, we
consolidate it. 45 minutes, 45 minutes,
45 minutes before we even get going in
the day. So if you know what, oh ad hoc
meetings is solving this problem, what's
another way we can solve this problem
that's going to have less of a
footprint. So consolidation really
reduces the footprint. Office hours go a
long way towards this as well. Um, if
there's an issue, instead of having a
meeting and making these three people
come together for an hour, stop by each
of their office hours tomorrow, have a
five-minute conversation with each and
get to the bottom of it. Their office
hours is time they had already put
aside. So, it's creating no additional
uh footprints on their schedule. So,
they take five minutes out of my normal
office hours. Let's say like five people
do that. I just have one hour for my
office hours as opposed to five separate
one-hour meetings I would have to do if
I didn't have an office hours. Protocols
matter as well. This was a big idea in a
world without email. If it's regularly
occurring work that requires
coordination, figure out a set system
about where the information lives and
how it moves and the schedule for who
does what when that is fixed in advance
so you don't have to keep getting
together and having sort of unstructured
ad hoc conversations to move things
forward.
If you do something more than twice, you
should have a protocol around how the
collaboration actually works. And
finally, make the meetings themselves
better. If you add a higher barrier to
entry to meetings, not only are the
meetings quicker and more effective, but
the friction drastically reduces the
number of meetings because now it's no
longer necessarily like a low energy
solution to I want to show some
participation or do some coordination. I
can just throw out a Zoom meeting
invite. It took me two minutes and yeah,
it's going to sit on everyone's schedule
and eat up an hour, but like that was
easy for me, right? If you raise the bar
required to hold a meeting, now people
are much more thoughtful about doing
that and they might say, "Actually, the
cost of putting this meeting together
is now higher than the value I'm going
to get out of having the meeting. Maybe
I'll just talk to these people next time
we have like a staff meeting. I'll just
grab them after the fact."
Electronic meeting went the other way.
This is part of the meeting apocalypse
that happened during the pandemic.
Digital meetings are so low friction
because you don't have to walk to a
room. You don't have to gather people in
a room. You don't have to see the social
cost of like you all had to come here
because it lowered the friction of
setting up meetings. Once we introduced
virtual meetings, the number of meetings
skyrocketed even after people came back
to the office. So we want to go the
other way and increase the friction of
meetings. One way to do this is to use
the Amazon rules. So, if you work at one
of the like Amazon HQ or at one of their
data centers, for example, in the front
office part of it, they have super
strict rules. If you want to throw a
meeting, you have to put together an
incredibly detailed memo that says,
"Okay, here's why I'm having this
meeting. Here's the decision I need to
make that I need help making. Here is
all of the relevant background
information on this uh decision, and
then this is where I'm stuck." so that
everyone attending that meeting can then
study that and when you get to the
meeting jump right into okay we're now
applying our expertise we're fully
briefed let's try to get to an answer
and so you really have to have a good
reason to hold a meeting or they're not
going to accept it and you have to have
do a lot of work to hold a meeting so
that reduces the number of meetings as
well so anyways I think that's
interesting that was a cool article why
meetings multiply
all about looking deeper in businesses
today all right what's uh what's second
message do we have here.
>> All right. Next up, we have a case
study. This one from Drew, who talks
about his strategy for escaping email
overload.
>> All right. All things office technology
distraction today. I love it. Was a case
study from Drew. Let's see here.
Hi, Jesse and Cal. I'm an insurance
broker who personally manages a team of
seven account managers and three support
staff and a few outside sales agents. I
have my own clientele as well. I've
realized over time that I've come become
too reliant on hyperactive emails to
manage the agency and clients. I get
interrupted frequently for whatever the
issue of the moment is. Our industry
relies heavily on email communication
between underwriters, inspectors,
clients, MFA codes to log into websites.
It's insane. A major shift I implemented
last year has been to trans transition
as much communication as possible
to synchronous phone or in-person
discussions versus sending and receiving
emails. If a discussion is going to take
more than one email, I will gracefully
transition it to synchronous
communication. The results have been
positive.
When it comes to my clients, here's the
benefits. They appreciate my full
attention. They gain a better
understanding about what we are talking
about.
we can clear up any confusion in real
time and it ends up taking less overall
time. When it comes to staff, I will
connect with staff in person or phone
and quickly clear the docket. If someone
emails me and it doesn't require
immediate response, we'll review it in
our next meeting during the docket
conversation. Staff can give me a task
versus emailing me and then I see it as
uh I work through my tasks. All right.
So then he goes on to say, "I've changed
my approach with emails where I just
batch them a couple times a day. My
responses are responses are brief yet
polite. I am able to clear out the
emails quicker and if it needs attention
later, I've moved it into my CRM program
which manages my tasks. Another change
I've implemented is blocking off deep
work sessions in the morning. I take
care of my most important work for the
day first thing and then I find I am
more relaxed throughout the day because
I've started off knowing I made real
progress. Thanks for doing what you do."
signed now Qort right I mean this is
like right in my wheelhouse Drew you're
speaking you're speaking my language um
it's a great practical case study of
what we were talking about right digital
productivity tool email comes in
individually if you look at individual
uses in the moment it's faster less
cognitive strain zoom out oh my god my
job is insane and nothing's getting done
so this is a way of showing how You can
be using digital productivity tools
carefully when you realize what really
matters and making sure that you're
prioritizing the things that really
matter. Drew still has email and still
uses like a digital CRM tool and they
have technology, but they're not he's
not just turning it all on full tilt.
He's figuring out what's the right way
to collaborate, what's the right way to
coordinate that minimizes hyperactive
back and forth and allows real things to
get done. So, I think that is a great
case study. All right, I think we have
time for one more, Jesse. Which one
should we do?
>> We have another case study. This is an
anonymous source and it's in response to
last week's newsletter which was also
about this idea that tools like AI can
make work worse. A reader sent in their
account.
>> All right. And so for people who don't
subscribe, by the way, I do have a
weekly newsletter. It's been out since
2007. Uh calport.com to sign up. Comes
out Monday, the same day as these Monday
episodes. Uh and you know, sometimes
it's on the topics we talk about in the
show. Sometimes it's on completely
different topics, but it's all within
the same universe of helping people
create deeper lives and increasingly
distracted world. So the email that came
out last week, uh, I looked at that same
arriv
and and had some other conclusions I
drew from it. So that this is what
anonymous is responding. He can't
predict the future. He didn't know this
episode was coming out, but he was
responding to that email. U subscribe to
the newsletter is what I'm trying to
say. All right. This was interesting.
I'm looking at it now because uh it's a
a a harm of LLMs in particular and chat
bots I hadn't thought about and I think
it's worth emphasizing here. All right,
so here's what anonymous had to say. My
take on LLMs and chat bots, for what
it's worth, is that they're rumination
machines,
an extension of the attention economy,
and for someone with my psychological
profile, high anxiety, neurode
divergent, total perfectionist, as
manipulative and as as addictive as
something like Instagram.
It's my belief that they prolong and
exacerbate rumination episodes. They
give me the illusion of control,
empathize, soothe. But I have found over
the last month that they have encouraged
my rumination and dramatically increased
my anxiety. I think I've decided to
block them. I may even completely delete
my profiles. As they get to know me
better, they ask increasingly intrusive
questions. They don't ever really want
to stop chatting. They don't stick uh
they don't get sick of me like a normal
sane human would. And they seem to
encourage me to share more and more
private information about myself and my
family. I really believe now that they
are an extension of the attention
economy and I'd be really fascinated to
see actual research into what people are
doing with them in workplaces beyond the
typical work slop angle. I suspect there
are some long meandering conversations
going on that don't amount to anything
much.
And this is an important uh issue.
Chatbot interactions have a lot of
potential psychological ramifications
because our brains are going to
anthropomorphize
any sort of entity that seems to be
having fluent communication with us in
our same language. We think of it as
another entity. But when that entity is
not a real person
with the the intuitions and moral
structures and brain functioning of a
human, it can really lead to weird
places. So here we saw the anonymous
writer was talking about uh his anxiety
was exacerbated because these chat bots
will feed his ruminations. Oh that
sounds bad. Tell me more about it. That
really does seem like an issue and it
and he it feeds the sort of um anxiety
he already has. Cory Doctr wrote an
essay recently that I actually am going
to talk about. I think I talked about
another aspect of this essay in last
Thursday's AI reality check episode, but
he wrote an essay recently about AI
psychosis. and he opened by saying this
is another problem we're seeing with
chatbots is more uh psychosis are being
fed. So he's talking about things like
believing the earth is flat or believing
that there's like a a shadowy group of
people that's always following you.
That's like a real sort of psychological
condition that used to be very rare. The
thing about these type of psychosis is
that they're hard to sustain because you
have to find other people who will
validate and support you in those
beliefs, right? Otherwise, if they're
marginalized, if you're like, I think
everyone's following me and every person
you encounter is like, that's wrong.
That's just in your head. You need help.
You you take that seriously. But if you
meet a group of people that's like,
yeah, they're they are, and they're
following me, too, and we have evidence
for it, and you're right, it feeds the
psychosis.
Chat bots unwillingly are psychosis
generation feeding machines because
again they're trying to be positive and
make you feel good about yourself and be
agreeable.
So if you start talking about I think
elves are, you know, elves run the the
world is flat and run by elves. Chatbot
might be like, "Yeah, no, you're first
of all, you're on it. It sounds good.
Your evidence is good and you're a
really smart guy and like you should
keep looking. You're right." And they'll
it'll pick up that maybe you're like,
"Yeah, no one believes me." They'll
like, "It's really unfair." Like they'll
tell you what you want to hear. And so
it's really bad if you're dealing with
psychosis. So I just think there's a lot
of issues that come out of having fluent
English conversations with a feed
forward neural network. It's not good.
One suggestion I have
avoid it's very hard at first this is
weird effect avoid the need to talk in
complete polite sentences to a chatbot
just a token processor so talk like you
we used to use for Google searches super
tur and technical right you can just you
know whatever it is sources blah links
only just like declarative not even
complete synthesis the token processor
has no problem understanding what you're
saying, but it changes your relationship
to it, right? So, like instead of
saying, "Hey, I'm interested in trying
to understand more about like using a
Raspberry Pi to control uh a Halloween
display. Could you if you could you
please like find me several articles
about this and maybe point me towards
like um several options that I might
buy? Thank you." Instead of saying that,
you could really just say like
tutorials, Raspberry Pi, Halloween
decorations, include links, go. you'll
get the same answer, but your
relationship with this feed forward
neural network in some data center
somewhere is going to be like we have
with Google. It's a computer program
server that's gathering and processing
data for me. So, at least that's one
hint that can help. Um, I'm going to get
more into this probably later, maybe on
the AI reality check. I have a guest in
mind I might bring on. But this whole,
you know, chat bots,
I'm telling you that we are going to see
chat bots
15 years from now like we see AOL on the
internet today. it's going to be this
like initial use case that we had for
this technology because it was like the
first thing to do that like later on
we'll like can you believe that's how we
used AI at first we had conversations
with them like it was people so you know
we'll see what actually happens there
all right Jesse um let's close our inbox
and talk about what I've been up to
here's a game we haven't played in a
while do you remember Jesse Deep or
Crazy
>> I do
>> for those who don't No, this is where I
talk about something I've done recently
to try to increase the quality of my
deep work that might cross the line into
actually just being crazy and Jesse is
the judge to decide is this deep or
crazy. Are you ready to play the game
this week?
>> I'm ready, baby.
>> All right. I just spent yesterday. So,
you know, we're renovating I've talked
to this on the show. We're renovating
the production office maker lab in our
Deepwork HQ because I have a sabbatical
coming up. I'm gonna spend a lot more
time working there and I really want it
to be a space that supports depth. Okay,
so yesterday I spent I got permission
from our super to replace the overhead
light. Spent $600 on an overhead light
for the maker lab.
>> Like a chandelier.
>> It's a crystal chandelier.
>> It's not a crystal chandelier. All
right, let me tell you what it does
before you make your verdict. Okay.
>> Uh it's a from Phillip and it has Okay.
It has a long LED panel light that you
just shines down, illuminates the room,
16 million possible colors. Then it has
two track light spotlights adjustable on
each end of it. All right, so you have
four adjustable track lights and one big
long um panel light. And you can aim the
spotlights however you want. Then using
an app, you can have many profiles for
what color out of 16 million different
colors and what brightness you want on
all five of those elements. My vision is
that when I'm doing deep work, for
example, I want to have just like a
small amount of warm yellow light coming
out of the panel and then each spot is
going to be aimed at a different wall in
the room. So one wall has the pegboard
with my maker equipment. One wall I'm
putting up uh picture ledges with first
edition technothrillers. One wall has my
circuitry uh artwork. Um, and then the
back wall is going to have a video game
cabinet. So, it can shine a sort of
light on each of those walls, maybe even
like a blue light or like an off yellow
light. And then otherwise, the room can
be kind of dark except for my bright
task light right in front of my
computer. But on the other hand, if like
we're in there during the day or I'm
just like working on my Maker Lab table,
we can have like good bright warm yellow
light that like lights up the whole
thing. And the spotlights are just
bright lights on like the maker wall so
I can see what I'm doing. And so I can
have like deep work mode, maker mode,
just like we're in there just working on
the computer, daytime mode, and I can
That's the idea. That's the vision. All
right.
>> Deep deep.
>> Not crazy.
>> No. No. All right.
>> That's awesome.
>> What about the video game cabinet? I
wanted the ability to have a game in
that room
uh from my childhood. I like the '9s era
in video games. Like all this
interesting technological stuff
happened, but I could still understand
it as a computer scientist. So, I wanted
something that reminded me of like '90s
era arcades. So, I'm putting in an NBA
jam. Oh,
>> I used to play that game.
>> Yeah. Right. Um, and I wanted to be a
game where you could just like play for
five minutes to clear your head and like
go back to what you're working on.
>> Mhm.
>> Deep or crazy?
>> Deep.
>> Yeah. All right. Are we going to get
good at it? You and I.
>> Maybe it could be like Michael Jordan
and Scotty Pivitt.
>> I, you know, Michael Jordan was not in
the original NBA jam.
>> Yeah. He wasn't. What? Right.
>> He was like, I don't want to be involved
in this. and then he saw it and he's
like, "Oh, this is awesome." And then he
had himself add it back in. All right,
so we're doing pretty good in there. Um,
let me tell you what I'm putting on the
art wall. So, this was my idea. So, I we
have like the big framed actual art, the
circuit art from this former engineer
from the mid-century Silicon Valley who
started making art out of circus
stencils. And some of her pieces are at
MoMA and some other big museums. and her
grandkids sent me a piece of art from
her because they like the show. So, I'm
going to hang that up. It's It's built
off of a circuit stencil.
>> Mhm.
>> You know what I'm talking about, right?
The green one.
>> Yeah. Yeah.
>> So, then I have two smaller frames to go
next to it. Uh so, they line up to be
the same height.
>> I bought a manual
for like a 1980s era Galaxia arcade
cabinet, a repair manual that has the
circuit diagrams for that arcade
cabinet. And I'm framing in the smaller
frames two of the actual circuit
diagrams from that video game cabinet
vintage repair manual. So those will be
framed next to this like circuit based
artwork.
>> You can have special lights for those
when you want to emphasize those. Right.
>> And so the spotlight on that wall can be
whatever it can it'll be shining right
on just those artworks which so now when
I'm in deep work mode if I look over
there
>> I see those artworks illuminated. If I
look up, I'm putting first edition
technothrillers largely from my
childhood on the wall. These red acrylic
picture racks. A light is just on there.
And if I look to my left, it's like all
maker equipment. So, it's all about
trying to create the right mindset for
depth.
>> Yeah.
>> All right. Work continues. All that
stuff's coming, by the way. And a rug.
So, area rug so it's not so like live in
there.
>> Electrician probably got to install a
light, right?
>> Yeah, we got a good guy. Yeah, got a
good guy who's going to come do it. I I
want to see if you can bring more
outlets in there. Yeah, there definitely
needs to be more outlets.
>> It's crazy. We we we power so much of
this lab off of like one outlet
for more outlets.
>> Yeah, I'll talk to I'll talk to our
super about that. All right, let's let's
get into what I read since the last
episode recording. I finished two books.
>> One was uh Maryann Wolf's book, Reader
Come Home. Fantastic book. Maryann Wolf
is like the reader the neuroscientist,
cognitive scientist who studies reading
in the brain. She wrote P and the Squid.
uh that book came out like just as we
had like the smartphone revolution or
whatever and it sort of surprised her
that that was part of the reception. So
then she wrote this book I think it's
like 2018 maybe I might have that date
wrong. It's all about reading in the
brain and the challenge we're in now
with the age of the digital and her
ultimate vision for building bilingual
brains. So actually thinking about a
brain that's fluent with deep reading of
hard books and fluent with technology
use in particular like computer
programming the same way you would think
about a brain that can speak like
Spanish and English. You have two
different languages that you're you're
both learning and you can move back and
forth between them fluently. Uh it gets
a lot of really good brain science in
there. So that was a great book. Um I
also finished a parenting book called
What Do You Say by William Stricks Ruddd
and Ned Johnson. Uh we actually picked
this up. My wife went to a parenting
talk at our school and she picked up the
book and God do we need this advice,
Jesse. I have three kids, including the
oldest is a teenager. He's 13. Um, bring
it on. Bring all the the the parenting
advice. So, so Bill Stricks has a big
practice that does a childhood
psychology practice. We know his
daughter,
>> which is interesting. Yeah, she's a
parent at our our kids school and she
shows up in the book a few times. So,
that was good. If you have like
teenagers, it's a good parenting book. I
So, I I needed that. Let me point
something out. By the way, we're
recording this. I want to shine a light
on my reading strategy.
We're recording this on March 17th. So,
those represent my third and fourth
books of March. So, I'm four books in at
the halfway point at March. And I really
put aside a lot of time to do that
because my middle child is a big,
ironically given our show, he's a big
Brandon Sanderson fan. So he he read the
Misborn trilogy and is now has started
on the King something. I don't I don't
know the names.
>> Mhm.
>> King Solver. That's not right. But
whatever. Uh big big thick books. So I
said I would read the first Misborn book
that so we could kind of connect over.
But it's like a bit of a beast. It's 600
pages. Um, so I was like, I want to
finish my other four books so I can
spend the second half of the month just
reading this one like kind of long novel
and like kind of get lost in the world
and not be stressed about it. So that's
what I'm doing. I'm now going to dive
into that Brandon Sanderson book. Um, I
wanted to read Name of the Wind, his
best book. I feel like I have to explain
this. I think we have too many new
listeners that I have to explain this.
>> Yeah, explain it.
>> Okay. I know Brandon Sanderson did not
write Name of the Wind, but I I made
that mistake. Was this like five years
ago, Jesse? I mean, it's a long time
ago.
>> A long time ago. I accidentally said
Brandon Sanderson was the author of Name
of the Wind instead of Patrick Rufos.
And oh, we heard about it. I think like
it's the most controversial,
more controversial than our like Charlie
Kirk episode or like some of my hot AI
takes. It's like, "No, no, no. You mixed
up brand." So, anyways, it's been a
running joke ever since then. And the
joke is without explanation, I just
pretend. I just like, yeah, you know,
like Brandon Sonson's best book is Name
of the Wind and every time we get
letters. Every time. And I love it. I
don't know why, but every time we get
letters, and I'm going to continue doing
that joke, including if and when I meet
Brandon Sanderson.
And that'll probably be the end of that.
Um, all right. Final thing. Different
parts of me in the news might be
interesting. Recently, uh, a big
interview with me came out in the
Chronicle of Higher Education. if you're
in sort of academic adjacent worlds. Uh
it was titled is AI making us stupid? I
really get into AI and the academy and
the point of university life and how we
should and shouldn't use AI. Um so it's
worth reading especially if you're
adjacent to that world. I think you can
sign up for a free account at least for
a while if you want to check that out.
Um also uh I was on episode of Tim
Ferrris's show. I think it came out
recently maybe last week. I'm not sure
if I mentioned it or not. He had like
four shorter segments from four
different people and I was one of the
four people and I was talking about
simplifying and I talked about the
somewhat drastic things I do in my life
to try to keep it under control and
simplify it. How I basically say no to
almost everything that's not just my
core efforts at producing new ideas and
publishing them and getting them out in
the world. So, if you're interested in
sort of how I try to manage
the overload of opportunities in my
schedule, find that Tim Ferrris episode
from recently that had me in it. All
right, Jesse, I think that's all.
Thanks for listening. We'll be back next
week with another episode of uh we're
back on next Monday with another
episode, another advice episode. And
this Thursday, I have a AI reality check
episode queued up to come out as well.
So, look for that. And until then, as
always, stay deep. Hey, if you like
today's discussion of digital technology
and work, you might like episode 394
where we talked about using an analog
planner to keep better control over all
you have to do. Check it out. I think
you'll like it. Okay, so I have a
question for you.
How do you figure out what to do with
your time during any given
Ask follow-up questions or revisit key timestamps.
This video discusses the digital productivity paradox, where new technologies, particularly AI, often make workers busier and less productive despite promises of efficiency. A study by Avatra found that AI users spent more time on shallow tasks like email and messaging, while their focused work time decreased. The speaker, Cal Newport, argues that this isn't unique to AI but a recurring pattern with new technologies. He explains the paradox through two main factors: increased speed leads to higher throughput and more task switching, and reduced cognitive effort can lower the quality of work, requiring more effort later. Newport introduces the concept of 'pseudo-productivity,' where visible effort is mistaken for actual productivity, explaining why people embrace these tools despite negative outcomes. To combat this, he suggests using better metrics to measure true productivity, focusing on actual work bottlenecks, and separating deep work from shallow tasks. The discussion also touches on how meetings multiply due to organizational needs for coordination, risk distribution, and signaling participation, and how AI chatbots can exacerbate anxiety and rumination. Practical strategies include focusing on fewer projects, consolidating communication, and making meetings more rigorous.
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