HomeVideos

Delta President Peter Carter Talks Premium Travel | Bloomberg Talks

Now Playing

Delta President Peter Carter Talks Premium Travel | Bloomberg Talks

Transcript

271 segments

0:02

Bloomberg Audio Studios, podcasts,

0:05

radio, news.

0:07

>> I am here in a Rio di Janeiro at IATA's

0:10

annual meeting with Peter Carter. He is

0:12

the president of Delta Airlines. Thank

0:14

you so much for being with us.

0:15

>> Well, thank you for having me. Good

0:16

afternoon.

0:17

>> Good afternoon. I want to start with the

0:18

question that is on a lot of people's

0:20

minds about consumer demand and how it's

0:22

holding in given some of the increases

0:24

in prices, given some of the questions

0:26

around stress. How resilient have

0:28

consumers been?

0:30

>> We are seeing very strong demand, Lisa.

0:33

Um, in every region, every region in the

0:37

world, which has been very very uh great

0:40

to see the consumer is strong. Um, the

0:43

economy is doing well. It's one of the

0:46

things that we pay very close attention

0:48

to and whether it's the US economy,

0:51

certain economies in Europe are doing

0:52

are doing better. um we see that in our

0:56

consumer

0:57

>> certain economies in Europe that

0:58

actually flies against what some people

0:59

seem to think where you've seen sort of

1:01

some of the numbers fly down. Where are

1:03

you seeing actually growth in Europe?

1:05

>> Well, the UK is an example. They're

1:06

doing a little better than they have in

1:08

the past for sure. Um and and I also

1:12

think that that the EU in light of their

1:15

investment in defense um we're also

1:18

seeing some um some some signs there.

1:21

So,

1:22

>> how much have you been able to pass

1:23

along the increases in price from fuel

1:25

to consumers? I mean, has it been pretty

1:26

easy? Have you been surprised at how

1:28

little push back you've gotten?

1:29

>> Our consumer is resilient. Um, you know,

1:32

we really focus on the premium customer

1:35

and, you know, roughly 40 to 50% of the

1:39

increase in fuel cost we've been able to

1:41

recapture through pricing, which really

1:43

becomes about 10 to 15% on the price of

1:46

a ticket. So, flying is still

1:49

affordable. And again, we've need we

1:51

we've seen strong demand despite um the

1:54

need to recover some of our costs. We

1:56

also have a refinery which has been a

1:59

terrific hedge for for Delta through

2:02

this because we pay less for jet fuel um

2:05

than any airline in the world.

2:07

>> Has there been any push back at all to

2:08

higher prices?

2:10

>> Um we we really haven't. I think in part

2:12

because we haven't seen it. I I think in

2:14

part, Lisa, because when you look at

2:17

inflation um since co it's roughly been

2:20

about 25%, but when you look at

2:22

inflation around the price of an

2:24

airfare, it hasn't been anywhere near

2:26

25%. Even with this increase to recover

2:29

fuel. So, it's still very affordable and

2:32

especially for the premium passengers,

2:35

the the premium leisure traveler, the um

2:38

the corporate customer that we really

2:41

focus on. Um, so you know, this is going

2:44

to be our busiest summer in the

2:46

transatlantic. We are doubling down on

2:49

our global network and global expansion.

2:51

We already have the world's I think most

2:53

connected network, but we're continuing

2:55

to invest. We just launched our Hong

2:57

Kong route uh yesterday with I guess

3:00

today technically with our inaugural

3:02

flight. Um, so there's so many exciting

3:05

things happening and again we follow

3:07

demand. you know, we we launched seven

3:09

new flights in Europe because our

3:11

customers are saying they want to go to

3:14

places like Porto and Malta and

3:16

Sardinia. Um, so we're taking advantage

3:19

of that.

3:20

>> How much are there certain places that

3:22

you've identified that you want to

3:24

create routes to that are harder to

3:26

break into that might be really popular,

3:28

but there are obstacles that have kind

3:30

of emerged? Um well I I think the best

3:33

example of that right now is probably

3:35

India because we cannot fly over Russian

3:38

airspace but as we all know India it's

3:41

the fastest growing economy the biggest

3:44

population the largest democracy in the

3:47

world um and someday we will serve India

3:50

but it's very difficult to serve India

3:52

profitably without flying over Russian

3:54

airspace. I know that later this year

3:56

you were planning to launch a flight to

3:59

Riyad, direct to Riad. Uh, is that still

4:01

planned for later this year?

4:03

>> It is planned for October 23rd. We're

4:06

very excited. We met with Riad earlier

4:09

today. They're our partner in that

4:10

region. Um, we think that is such a a

4:14

strong growth market. It's a country

4:17

that's gone from the Middle Ages to the

4:20

modern age in about, you know, a handful

4:22

of years. 40 million people live in

4:24

Saudi Arabia. It's a large geographic

4:27

area. Um they've got a lot of business

4:31

travel. Obviously, oil and gas is huge

4:33

there. Um so we're we're going to start

4:36

that flight. We we know obviously with

4:38

what's happening in the Middle East that

4:41

uh folks in America may not see that

4:44

that necessarily is the place they want

4:46

to go right away, but as these new

4:48

routes develop, it takes time and we

4:50

want to be there for when the day comes

4:53

when they're ready to travel to Saudi

4:55

Arabia.

4:55

>> You believe that there will be sort of a

4:57

rejuvenation of some of the business

4:58

demand and the business activity in the

5:00

region that will be at the same level uh

5:02

as before the war. Not only will there

5:05

be rejuvenation at the same level, we

5:08

think there'll be great growth. It

5:10

remember um one of the things that they

5:13

do really well in Saudi Arabia is they

5:15

build things and because of the war and

5:18

what's happened in that region, we think

5:20

there'll be tons of business flowing in

5:23

to help rebuild uh what what has been

5:26

damaged uh during the the the conflict.

5:29

Um, and and then of course when you look

5:31

at what Saudi Arabia is doing, when I

5:34

was there last year, looked out of my

5:36

hotel room, I think I saw 50 cranes.

5:38

It's incredible what they're doing in

5:41

that country. Uh, and we want to be a

5:43

part of that.

5:44

>> When you look uh around the world and

5:46

you're looking at expanding your roots,

5:48

how much are you looking at

5:49

partnerships? Do you ever consider

5:51

consolidation as well? Just an outright

5:53

merger, an acquisition? Uh no, we're not

5:55

in the consolidation business, but but

5:58

we have grown uh through partnerships.

6:01

We we one of our real core competencies,

6:03

one of the things we do really well is

6:06

we form JVS with airlines around the

6:08

world. We have the best partners with

6:10

the best brands and the best hubs,

6:12

complimentary networks that we can

6:14

connect our customers to which allows

6:17

somebody to get on a flight anywhere in

6:19

the US and fly almost anywhere in the

6:21

world um that they would want to go. Um

6:24

Korean is a great example. Korean is

6:27

about to close um their merger with

6:29

Aiana. I think December 17th they will

6:32

have a single certificate. Um, we

6:35

already have such a great joint venture

6:37

with them across the Trans-Pacific.

6:40

We're going to continue to grow that

6:42

because with that merger, there's going

6:44

to be that much more connectivity

6:46

throughout Asia. Uh, very excited for

6:49

that. And Inchan, I don't know if you've

6:52

been there, but it is um, I think among,

6:55

if not the most efficient connecting hub

6:58

in the world. It's an amazing

7:00

experience. How do you sort of plan

7:02

forward when there are these

7:03

geopolitical concerns that keep coming

7:05

to the four? For example, business

7:06

travel from the US to China has fallen

7:08

off a cliff. A lot of tourist travel

7:09

also. How do you plan for growth given

7:12

the uncertainties between these two

7:14

countries?

7:14

>> I think we have the long view, Lisa. I

7:17

think we remain focused and disciplined

7:20

with respect to our strategy. Um, and we

7:23

know that there will always be

7:25

geopolitical noise and we are very, I

7:28

think, disciplined about trying to keep

7:31

the noise out and continue to build

7:33

forward, continue to make sure that we

7:36

know that demand will come back to China

7:39

someday, that some of the restrictions

7:41

that are in place will be lifted and we

7:44

have the relationships there. We we have

7:46

a great partnership uh with China

7:49

Eastern. we, you know, saw them here as

7:52

well. Um, so we're ready when that

7:56

economy is more open to US business and

8:01

US business is more open to that

8:02

economy. This geopolitical I'll call it

8:06

uh tension or you said noise. I think it

8:09

will pass.

8:10

>> Well, it's it's noise but not really

8:12

noise. I mean, it's also it's real. I

8:14

mean, it's also sort of like the Middle

8:16

East. It's noise but it's not noise at

8:17

all. It's a headwind for sure. And I

8:19

just wonder, you know, everyone who I

8:20

talk to here is very worried about oil

8:21

prices where they are. Do you have

8:23

contingency plans should things go up

8:25

significantly higher? I mean, what's

8:26

your sort of scenario analysis?

8:29

>> So, we are Delta is is built for for

8:33

durable, sustainable growth. Um, and

8:37

part of that is we have the ability to

8:39

manage through um oil costs. It it it's

8:43

we're very nimble. Um, we have various

8:46

tools available. We're very much focused

8:48

and disciplined on using those tools.

8:51

Um, and in many respects when you have a

8:53

strong balance sheet as we do and we

8:55

have a refinery, we can do things like

8:58

um trim capacity uh off peak flying. We

9:02

can focus on flying as efficiently as

9:06

possible, right? That saves fuel of

9:08

course. Um, we do all of the things we

9:11

can do and we we're still expecting to

9:14

make around a billion dollars this

9:15

quarter. So, um I think this is actually

9:19

um an an opportunity for us to show how

9:23

durable our business model is. Um and

9:26

it's a proof point.

9:28

>> I just want to finish up with premium.

9:30

It's been leading the charge for quite a

9:31

while. I know that Delta's really leaned

9:32

into Delta 1, the Delta 1 lounges. How

9:36

far can that go? The idea, the demand

9:38

for premium products. So Lisa, we are

9:41

finding that our consumer has an

9:44

insatiable appetite for premium

9:47

experiences and everything that we have

9:50

introduced seems to just be truly

9:53

inhaled by the by the consumer. And so

9:56

so we haven't seen and I'll give you a

9:58

great example. We opened a Delta 1

10:00

lounge in LAX just a couple years ago

10:03

and it's been wildly successful and now

10:07

we're building a second Delta 1 lounge

10:09

in LA because it is again one of these

10:12

things where we underestimated how

10:15

successful it would be. So, um I I think

10:18

consumers are really excited about

10:21

spending money on premium experiences

10:25

and I feel very fortunate that Delta and

10:27

our people can provide those experiences

10:29

to them.

10:30

>> I'm waiting for the super duper loyalty

10:32

Delta 1 Extreme Lounge. Is that coming

10:35

next?

10:35

>> Who knows?

10:36

>> Peter, wonderful to speak with you,

10:38

Peter Carter, the president of Delta.

10:40

Thank you so much.

10:40

>> Thank you, Lisa. really appreciate.

Interactive Summary

Peter Carter, President of Delta Airlines, discusses the company's strong consumer demand, expansion strategies, and resilience in the face of geopolitical and economic challenges. He emphasizes Delta's commitment to premium services, strategic partnerships over mergers, and their ability to navigate fluctuating fuel costs through operational efficiency and a unique refinery hedge.

Suggested questions

4 ready-made prompts