Delta President Peter Carter Talks Premium Travel | Bloomberg Talks
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>> I am here in a Rio di Janeiro at IATA's
annual meeting with Peter Carter. He is
the president of Delta Airlines. Thank
you so much for being with us.
>> Well, thank you for having me. Good
afternoon.
>> Good afternoon. I want to start with the
question that is on a lot of people's
minds about consumer demand and how it's
holding in given some of the increases
in prices, given some of the questions
around stress. How resilient have
consumers been?
>> We are seeing very strong demand, Lisa.
Um, in every region, every region in the
world, which has been very very uh great
to see the consumer is strong. Um, the
economy is doing well. It's one of the
things that we pay very close attention
to and whether it's the US economy,
certain economies in Europe are doing
are doing better. um we see that in our
consumer
>> certain economies in Europe that
actually flies against what some people
seem to think where you've seen sort of
some of the numbers fly down. Where are
you seeing actually growth in Europe?
>> Well, the UK is an example. They're
doing a little better than they have in
the past for sure. Um and and I also
think that that the EU in light of their
investment in defense um we're also
seeing some um some some signs there.
So,
>> how much have you been able to pass
along the increases in price from fuel
to consumers? I mean, has it been pretty
easy? Have you been surprised at how
little push back you've gotten?
>> Our consumer is resilient. Um, you know,
we really focus on the premium customer
and, you know, roughly 40 to 50% of the
increase in fuel cost we've been able to
recapture through pricing, which really
becomes about 10 to 15% on the price of
a ticket. So, flying is still
affordable. And again, we've need we
we've seen strong demand despite um the
need to recover some of our costs. We
also have a refinery which has been a
terrific hedge for for Delta through
this because we pay less for jet fuel um
than any airline in the world.
>> Has there been any push back at all to
higher prices?
>> Um we we really haven't. I think in part
because we haven't seen it. I I think in
part, Lisa, because when you look at
inflation um since co it's roughly been
about 25%, but when you look at
inflation around the price of an
airfare, it hasn't been anywhere near
25%. Even with this increase to recover
fuel. So, it's still very affordable and
especially for the premium passengers,
the the premium leisure traveler, the um
the corporate customer that we really
focus on. Um, so you know, this is going
to be our busiest summer in the
transatlantic. We are doubling down on
our global network and global expansion.
We already have the world's I think most
connected network, but we're continuing
to invest. We just launched our Hong
Kong route uh yesterday with I guess
today technically with our inaugural
flight. Um, so there's so many exciting
things happening and again we follow
demand. you know, we we launched seven
new flights in Europe because our
customers are saying they want to go to
places like Porto and Malta and
Sardinia. Um, so we're taking advantage
of that.
>> How much are there certain places that
you've identified that you want to
create routes to that are harder to
break into that might be really popular,
but there are obstacles that have kind
of emerged? Um well I I think the best
example of that right now is probably
India because we cannot fly over Russian
airspace but as we all know India it's
the fastest growing economy the biggest
population the largest democracy in the
world um and someday we will serve India
but it's very difficult to serve India
profitably without flying over Russian
airspace. I know that later this year
you were planning to launch a flight to
Riyad, direct to Riad. Uh, is that still
planned for later this year?
>> It is planned for October 23rd. We're
very excited. We met with Riad earlier
today. They're our partner in that
region. Um, we think that is such a a
strong growth market. It's a country
that's gone from the Middle Ages to the
modern age in about, you know, a handful
of years. 40 million people live in
Saudi Arabia. It's a large geographic
area. Um they've got a lot of business
travel. Obviously, oil and gas is huge
there. Um so we're we're going to start
that flight. We we know obviously with
what's happening in the Middle East that
uh folks in America may not see that
that necessarily is the place they want
to go right away, but as these new
routes develop, it takes time and we
want to be there for when the day comes
when they're ready to travel to Saudi
Arabia.
>> You believe that there will be sort of a
rejuvenation of some of the business
demand and the business activity in the
region that will be at the same level uh
as before the war. Not only will there
be rejuvenation at the same level, we
think there'll be great growth. It
remember um one of the things that they
do really well in Saudi Arabia is they
build things and because of the war and
what's happened in that region, we think
there'll be tons of business flowing in
to help rebuild uh what what has been
damaged uh during the the the conflict.
Um, and and then of course when you look
at what Saudi Arabia is doing, when I
was there last year, looked out of my
hotel room, I think I saw 50 cranes.
It's incredible what they're doing in
that country. Uh, and we want to be a
part of that.
>> When you look uh around the world and
you're looking at expanding your roots,
how much are you looking at
partnerships? Do you ever consider
consolidation as well? Just an outright
merger, an acquisition? Uh no, we're not
in the consolidation business, but but
we have grown uh through partnerships.
We we one of our real core competencies,
one of the things we do really well is
we form JVS with airlines around the
world. We have the best partners with
the best brands and the best hubs,
complimentary networks that we can
connect our customers to which allows
somebody to get on a flight anywhere in
the US and fly almost anywhere in the
world um that they would want to go. Um
Korean is a great example. Korean is
about to close um their merger with
Aiana. I think December 17th they will
have a single certificate. Um, we
already have such a great joint venture
with them across the Trans-Pacific.
We're going to continue to grow that
because with that merger, there's going
to be that much more connectivity
throughout Asia. Uh, very excited for
that. And Inchan, I don't know if you've
been there, but it is um, I think among,
if not the most efficient connecting hub
in the world. It's an amazing
experience. How do you sort of plan
forward when there are these
geopolitical concerns that keep coming
to the four? For example, business
travel from the US to China has fallen
off a cliff. A lot of tourist travel
also. How do you plan for growth given
the uncertainties between these two
countries?
>> I think we have the long view, Lisa. I
think we remain focused and disciplined
with respect to our strategy. Um, and we
know that there will always be
geopolitical noise and we are very, I
think, disciplined about trying to keep
the noise out and continue to build
forward, continue to make sure that we
know that demand will come back to China
someday, that some of the restrictions
that are in place will be lifted and we
have the relationships there. We we have
a great partnership uh with China
Eastern. we, you know, saw them here as
well. Um, so we're ready when that
economy is more open to US business and
US business is more open to that
economy. This geopolitical I'll call it
uh tension or you said noise. I think it
will pass.
>> Well, it's it's noise but not really
noise. I mean, it's also it's real. I
mean, it's also sort of like the Middle
East. It's noise but it's not noise at
all. It's a headwind for sure. And I
just wonder, you know, everyone who I
talk to here is very worried about oil
prices where they are. Do you have
contingency plans should things go up
significantly higher? I mean, what's
your sort of scenario analysis?
>> So, we are Delta is is built for for
durable, sustainable growth. Um, and
part of that is we have the ability to
manage through um oil costs. It it it's
we're very nimble. Um, we have various
tools available. We're very much focused
and disciplined on using those tools.
Um, and in many respects when you have a
strong balance sheet as we do and we
have a refinery, we can do things like
um trim capacity uh off peak flying. We
can focus on flying as efficiently as
possible, right? That saves fuel of
course. Um, we do all of the things we
can do and we we're still expecting to
make around a billion dollars this
quarter. So, um I think this is actually
um an an opportunity for us to show how
durable our business model is. Um and
it's a proof point.
>> I just want to finish up with premium.
It's been leading the charge for quite a
while. I know that Delta's really leaned
into Delta 1, the Delta 1 lounges. How
far can that go? The idea, the demand
for premium products. So Lisa, we are
finding that our consumer has an
insatiable appetite for premium
experiences and everything that we have
introduced seems to just be truly
inhaled by the by the consumer. And so
so we haven't seen and I'll give you a
great example. We opened a Delta 1
lounge in LAX just a couple years ago
and it's been wildly successful and now
we're building a second Delta 1 lounge
in LA because it is again one of these
things where we underestimated how
successful it would be. So, um I I think
consumers are really excited about
spending money on premium experiences
and I feel very fortunate that Delta and
our people can provide those experiences
to them.
>> I'm waiting for the super duper loyalty
Delta 1 Extreme Lounge. Is that coming
next?
>> Who knows?
>> Peter, wonderful to speak with you,
Peter Carter, the president of Delta.
Thank you so much.
>> Thank you, Lisa. really appreciate.
Ask follow-up questions or revisit key timestamps.
Peter Carter, President of Delta Airlines, discusses the company's strong consumer demand, expansion strategies, and resilience in the face of geopolitical and economic challenges. He emphasizes Delta's commitment to premium services, strategic partnerships over mergers, and their ability to navigate fluctuating fuel costs through operational efficiency and a unique refinery hedge.
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