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Secret Agent: Authenticity Is Quietly Sabotaging You! Do This & They'll Stop Respecting You!

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Secret Agent: Authenticity Is Quietly Sabotaging You! Do This & They'll Stop Respecting You!

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4828 segments

0:00

Don't bring your authentic self to work.

0:02

I want your professional self. You can

0:03

bring your authentic self to

0:04

Thanksgiving meal with your family if

0:06

you'd like to. Your authentic self is

0:07

about who? Me, me, me, me, me.

0:10

Everything is what's happening to me.

0:12

What's in it for me? Do you know that

0:14

you impact other people? You affect

0:16

other people's lives. You make the work

0:17

environment easier or more taxing.

0:20

>> Can someone learn to be a better

0:21

self-regulator of their emotions?

0:23

>> Yeah. So, I've been around former SEALs,

0:25

US Secret Service presidents, and I

0:27

learned a lot about communication,

0:29

reading people, confidence, and I'll

0:31

share these things. So, first of all,

0:33

Ebie Porus is the former US Secret

0:35

Service agent.

0:36

>> From guarding presidents to reading

0:38

liars, she now reveals the strategies

0:40

she used to make anyone respect you,

0:42

trust you, and give you what you want.

0:44

>> I've been around very confident people,

0:46

and they had a really good circle around

0:48

them in her circle. Because if you're

0:49

exposing yourself to people and

0:51

environments that are not good for you,

0:53

that will actually impact your life

0:54

negatively. You know, I always say be

0:56

careful who you try to save. Some people

0:57

will drown you. And then the other thing

0:59

I would see presidents do is they were

1:01

very good at delegating. So they didn't

1:02

need to know everything because

1:04

confident people are okay with not

1:05

knowing all the information. So your

1:07

brain is like a bathtub. The bathtub can

1:09

only hold so much water. If you keep

1:11

warding water in the bathtub, it's going

1:13

to overflow. That's your cognitive load.

1:15

My bathtub only holds the water it needs

1:17

to hold in. And another thing that the

1:19

Secret Service has taught us is that

1:20

that's really important to use your

1:22

hands because when people don't see

1:23

hands, it's a sign of untrustworthiness.

1:26

Like you can't trust them. So when you

1:27

see hands, open hands, I'm no threat.

1:30

And then there's communication skills,

1:31

manipulation, tactics, and a strategy to

1:33

make good decisions. And I will go

1:35

through them, but the two most important

1:37

things are

1:40

to my regular listeners. I know you

1:41

don't like it when I ask you to

1:42

subscribe at the start of these

1:43

conversations. I don't like saying I

1:45

don't like it being in there. None of us

1:46

like it. It's frustrating. Do you know

1:48

what's also frustrating? It's also

1:50

frustrating when I go into the back end

1:51

of the YouTube channel and I see that

1:52

56% of you that listen frequently to

1:55

this podcast haven't yet subscribed. And

1:57

so many of you don't even know that you

1:58

haven't subscribed because I see in the

1:59

comment section you say to me, you go,

2:00

"I didn't even realize I didn't

2:02

subscribe." And that actually fuels the

2:03

show. It's basically like you're making

2:05

a donation to the show. So that's why I

2:06

ask all the time because it enables us

2:08

to build and build and build and build

2:10

and we're going for the long term here.

2:11

So all I'd ask you is if you've seen

2:13

this show before and you like it, help

2:15

me, help my team here. Hit the subscribe

2:17

button and we'll continue to build this

2:18

show for you. That's my promise. Thank

2:20

you to all of you guys that do

2:21

subscribe. Means the world to me. Let's

2:23

get on with the show.

2:28

What is the overarching theme of why

2:30

people you think are drawn to your your

2:32

particular message and what part of that

2:34

message are they drawn to?

2:36

>> I get bombarded on all social media

2:39

platforms and in email and it's always

2:42

like Evie, I have this problem. Please

2:44

help me. And it can range from

2:47

I have a problem communicating to I'm in

2:50

an abusive relationship to my brother

2:52

was murdered and they're saying it's a

2:55

suicide. It's not. So I get everything.

2:58

And I think what I'm seeing is

3:02

there are a lot of people that are not

3:04

doing well.

3:06

It seems to me that people are tired of

3:11

being told that they have no control

3:13

over the outcome of their lives and no

3:15

control over the relationships. Cuz when

3:16

you tell people it's not your fault this

3:18

happened to you and it's okay that

3:20

you're this way, which it is, I think

3:23

people don't want to stay there anymore.

3:26

And so

3:28

people look to I don't have to I don't

3:31

have to be weak all the time or I don't

3:34

have to feel weak. You can have a weak

3:35

moment. It's not the same thing with

3:37

feeling fundamentally weak or insecure

3:40

or insignificant all the time and then

3:43

looking at a moment or a situation or

3:46

moments in your life and saying, "I'm

3:48

this way now because of all these things

3:50

that happened." And I think for a while

3:53

that worked. I think for a while people

3:55

were buying it because it's like it's

3:58

not your fault like you're like this.

4:00

Now this happened to you here. It's not

4:02

your fault that you don't trust people.

4:04

this happened to you here? And so

4:08

because that theme's been going on for

4:09

so long, what it does is it renders you

4:11

powerless because it's saying you're

4:13

this way because of all this other stuff

4:16

and it's not your fault. And that

4:18

translates to I have no power over it.

4:20

I'm

4:21

I'm a result of what's happened to me.

4:24

And that's a powerless state to be,

4:26

which all it does is keep suppressing

4:28

you down. So you just stay there instead

4:30

of saying you know it happened to you

4:33

okay now to where do we go from here and

4:36

it's wild because I did consultations

4:38

and mentor sessions for a window of time

4:40

and I would only do either one or three

4:44

I wouldn't do more than that because

4:46

what the most important thing I didn't

4:47

want people to rely on me it's like I'll

4:50

come in and I'll give you some

4:51

guideposts and but my goal is not to

4:54

make you reliant on me to keep coming

4:56

back to me. Three was the max I would do

4:58

with someone. No more than that.

5:00

>> Three sessions.

5:01

>> Three sessions. Three sessions. Because

5:03

my goal is if I keep you coming back to

5:05

me, then I'm not helping you. All I'm

5:07

doing is reorienting you to come to me.

5:11

I'm going to fix it for you. My goal was

5:13

always no, you have the ability. I might

5:15

need to kind of shift things around or

5:17

shake things up a little bit in your

5:18

mindset, but in the end, you are very

5:21

well capable. And most people are. They

5:24

just don't learn. They just don't know

5:25

how to trust themselves. You talked

5:27

about how using the past to diagnose

5:29

your current self by saying this

5:31

happened to me so I'm this way is almost

5:34

it's like a short-term friend in the

5:35

moment because it kind of helps you feel

5:37

heard and understood and it justifies

5:39

the way that you are but it ends up

5:41

being a long-term enemy in the context

5:43

that you're then stuck with the results

5:46

of who you are for better or for worse.

5:48

And I was thinking about myself. I was

5:50

thinking all the ways that I've like

5:51

justified who I am today using something

5:53

that happened in the past. And actually

5:55

whenever I do that it makes that

5:56

behavior even if it's the byproduct of

5:58

it is making me unhappy really hard to

6:00

change. Like it's very hard to change.

6:02

Like if I say this happened when I was a

6:04

kid and my my dad was unorganized or

6:07

whatever and messy so I'm a messy

6:09

person.

6:11

It's almost like etching it into cement

6:13

or something. It it you know.

6:15

>> Can I ask you a question? Why does it

6:17

matter?

6:18

>> I don't I don't understand why we have

6:19

to psychoanalyze everything we do. I

6:23

feel we waste so much time in trying to

6:26

figure out I'm like this today because

6:28

of this this and this. Sometimes I have

6:31

found there's no clear reason why.

6:35

There's no there's nothing to to to make

6:37

sense of. Even sometimes when people try

6:39

to assess like why does this person

6:40

treat me this way? Why that? What did I

6:42

do? Why this? Sometimes there are

6:44

reasons and sometimes that person's just

6:46

an [ __ ]

6:49

There's nothing analyzed. There's

6:50

nothing to figure out. there's nothing

6:52

that I dive deep on. That person, you

6:54

just happen to fall on an [ __ ] And

6:56

that's okay. Let's move on. So, there's

6:59

moments where that exists, too. But I

7:01

feel like we try so hard to figure it

7:04

out that we do more damage. And you

7:07

know, like I

7:10

Your brain is like a bathtub. Your

7:11

cognitive load is like a bathtub. Think

7:13

of this as a bathtub. If you have a

7:15

bathtub, the bathtub can only hold so

7:17

much water. If you keep putting water in

7:20

the bathtub, right, it's going to

7:21

overflow. That's your cognitive load.

7:24

So, if I have my cognitive load, my

7:25

bathtub, and I keep putting water,

7:27

water, water, it's going to overflow.

7:29

It's the same thing when you put stuff

7:30

in there. I'm going to add more stuff

7:32

and more stuff and more stuff. Your

7:34

cognitive load is overflowing. It's

7:36

maxed. You're inefficient. You're

7:38

sloppy. You're not getting things done

7:40

right. If you are, you're just barely

7:41

getting there. You're everywhere. You're

7:43

stressed out. You're fra frazzled

7:45

because you're maxed out. You're beyond

7:47

maxed out. So everything I do, and I

7:49

will tell you, I learned this from

7:50

watching presidents. I keep my load

7:52

light. My bathtub only holds the water

7:55

it needs to hold in. So it protects you

7:59

from overextending yourself, stressing

8:02

yourself, and it also keeps you from

8:05

making bad decisions. You make good

8:07

decisions. There's something called

8:08

decision fatigue where the more stuff I

8:11

add, we think the busier I am, the

8:13

better I am. I'm I'm moving. I'm

8:15

hustling. I'm doing all this stuff. Look

8:17

how maxed out I am. Just because you're

8:19

busy, it doesn't mean you're being

8:21

productive. Those two things are not

8:22

synonymous. So often people think

8:25

leaders keep adding adding. No. You know

8:27

what good leaders do? And this is what

8:28

again I I've learned. They take out of

8:30

that bathtub. They take out. What can I

8:33

do less of so I can be exceptional at

8:36

the other things I do? Really great

8:38

example. This is public knowledge so I

8:40

can share it. President Barack Obama, he

8:42

had 30 of the same suits.

8:44

Why?

8:46

Why do you think? 30 of the same exact

8:49

suits.

8:50

>> So he didn't have to make so many

8:52

decisions every day.

8:53

>> Yeah. He didn't want to sit and figure

8:55

out what he's going to wear.

8:57

It's a decision he didn't have to make.

8:59

That keeps his bathtub light. Think

9:01

about all the decisions he had to make

9:03

every single day. I want a light

9:04

bathtub. Boop. Take that thing out.

9:08

Lighten your bathtub. So when you're

9:10

overthinking and overanalyzing and

9:12

trying to process all this stuff, you

9:14

are maxing out that bathtub. So how can

9:17

you perform? You don't have infinite

9:19

resources. You do not have an infinite

9:22

cognitive load and you do not have an

9:24

infinite emotional load. Don't keep

9:27

adding. Your job is to take out so that

9:30

the things you do do, you do

9:33

exceptionally well and you're much more

9:36

emotionally stable. I think maybe one of

9:38

the reasons why people are tempted to go

9:40

back is they think that if they go back

9:42

into their history and understand

9:44

things, then they can change something

9:46

in the present that's going to change

9:48

their future. So they think, you know,

9:49

if I can figure out why I I'm low

9:51

confidence, what happened to me, then I

9:55

can do something today which is going to

9:57

change tomorrow.

9:58

>> So I guess I would say and again I would

10:01

see this from I've done hundreds of

10:02

mentor sessions. I would tell them where

10:05

are you right now? What do you do now

10:09

and what do you want to change now?

10:10

>> So, I'm low confidence. I move through

10:13

the world as if I'm trying to not take

10:14

up too much space. I feel like people

10:17

are rude to me and I I just have bad

10:21

luck. I have bad luck with men. I'm I'm

10:23

pretending I'm a woman. I have bad luck

10:25

with men. Um and I just feel like people

10:28

don't respect me enough. And also, I

10:29

just feel like I don't get the credit I

10:30

deserve. I see everyone around me, Evie,

10:33

getting more credit for doing less work.

10:36

>> Okay, so this is great. So, this is

10:38

probably a person that you cannot help

10:39

number one cuz cuz everything's bad.

10:44

Everything is bad. And you'll get those

10:45

from time to time. You get those.

10:47

Everything's a problem. And if

10:49

everything's a problem right now, if you

10:51

get that persona, which it does exist.

10:53

It's it's you get them. That person

10:56

doesn't want a solution.

10:57

>> Really?

10:58

>> Nope.

10:58

>> What do they want? They want me to

11:00

validate how they feel. That's what they

11:02

want. They don't want a solution. If

11:04

everything's the problem, think of it

11:06

this way. If every bar I go to I go to I

11:08

get into fight into a fight, it's not

11:10

it's not the it's not the bar. So when

11:12

someone's like, I have this problem,

11:14

this problem, this problem, this

11:15

problem, this problem, they're they're

11:17

so set in who and how they are, they

11:20

they want to stay there. Often people do

11:22

want an audience. Often people do want

11:24

to be told, "I'm so sorry. I'm so I feel

11:26

so bad that happened to you." Sometimes

11:28

too when bad things happen to us, we get

11:31

a lot of attention as a result. Let's

11:32

say something really horrific happens.

11:34

And I've seen it with somebody maybe who

11:35

had a a severe illness or lost a loved

11:38

one. When you're dealing with something

11:39

like that, what happens, right?

11:41

Immediately people come to you. I'm

11:42

sorry. I'm sorry. I'm sorry. They're

11:44

there to support you. You get this

11:45

bombardment of attention. You feel good,

11:48

but then eventually people move on with

11:49

their lives. And then you get addicted

11:51

to where did all that attention go? I

11:54

want some of it. So what do I do? I look

11:57

for something else to be a problem so I

11:59

can get more empathy, more sympathy,

12:02

more attention. And so there are people

12:03

that get stuck in that cycle. Good

12:06

people, I I know good people who get

12:08

stuck in that cycle, but I'm also aware

12:10

of them because every time I speak to

12:12

them, something's not right. I can't

12:14

help them. I don't even bother trying to

12:15

help them. One, they don't really ask

12:17

me. And so I'm very aware. I don't give

12:20

unsolicited advice. It It's wrong. It's

12:23

not my place. And if they want it,

12:25

they'll ask. And then even then, I'm

12:27

always very aware, is this even going to

12:29

land on this person? Because I'm coming

12:31

back to me. My bathtub's full. So, I

12:33

can't really invest all that energy in

12:36

you if it's I don't mean it to be cold,

12:38

but if it's a a waste of time.

12:41

>> There's two personas that I'm thinking

12:42

about. One of them is personal to me,

12:44

and then one of them's personal to one

12:45

of my friends. And before we started,

12:47

you said one of the things you like is

12:48

very specific examples. So, here's a

12:50

specific example. There's someone I know

12:52

very well, extremely well. I've known

12:54

them pretty much my whole life. And when

12:57

they came to the UK, they experienced a

13:01

lot of racial abuse because they came to

13:02

the UK in like 1994. They lived in an

13:04

area that was all white. And the abuse

13:06

they experienced was very, very real.

13:11

The UK, the part of the UK they lived in

13:14

became more diverse um over the years.

13:16

They've been there for 20, 30 years. And

13:18

now the race racial abuse has pretty

13:20

much gone away. But you wouldn't you

13:22

wouldn't think it because when if you

13:24

met this person who did go through this

13:26

abuse, so much of their identity became

13:29

formed around that abuse. So even though

13:32

they now live in an area where there's

13:34

no abuse, they still find

13:39

a perpetrator. They find perpetrators

13:41

everywhere. And actually I I've come to

13:44

believe with this particular person who

13:45

I know very well that that identity

13:46

depends upon it. And that's kind of what

13:48

I was hearing in what you're saying is

13:49

there's I don't think this person could

13:51

survive if they didn't have a

13:54

perpetrator anymore. And so much so that

13:57

they've started finding perpetrators in

13:59

their own family. And their whole family

14:01

has now almost cut this person off

14:03

because you know their identity is being

14:06

a survivor and like a hero heroic

14:08

survivor. And now that the enemy has

14:10

gone, so much depends on that identity

14:14

that, you know, this person's at war at

14:17

home and they don't speak to their kids,

14:19

their grandkids, and they've lost all of

14:21

their family because they've now

14:22

convinced that the stepmother is racist

14:25

and the other step, you know, the other

14:27

um daughter-in-law is racist and this

14:29

person said this thing which is racist

14:31

or or is abusive towards me. And you see

14:33

this in a lot of people that you know

14:34

maybe they did go through something but

14:36

now they need that thing to hold their

14:38

identity in place.

14:40

>> So you reminded me of a story which I'll

14:41

tell you but here's the thing. If you're

14:43

looking for a problem you will always

14:45

find one.

14:47

>> You will always find a problem. And

14:48

that's the thing. So it's the mindset.

14:50

>> What do I do about that person if I'm a

14:53

bystander?

14:54

>> Nothing.

14:55

>> Really?

14:56

>> Nothing.

14:56

>> I don't try and help them change them.

14:58

>> No. Because did he did he or she ask

15:01

you?

15:02

>> No. don't do it.

15:03

>> Why?

15:05

>> Because they're not they don't want it.

15:06

And you might end up upsetting them

15:07

anyway. They might get even angrier from

15:10

um from it because they're in a space

15:12

where they're so emotional and self

15:13

focused and they want to live there. Do

15:14

you know too when you sit and you

15:16

ruminate like you you it activates parts

15:19

of the brain that make you feel alive.

15:20

Think of it this way. You get like you

15:22

get hits. You know how you get dopamine

15:24

hits? I feel good from certain things.

15:26

Well, you get a hit when you even when

15:29

you're angry or upset. Do you ever get

15:30

so upset or angry and you get worked up?

15:32

What do you adrenaline hit your your

15:33

cortisol is going up. What do you do? I

15:35

feel alive. I'm here. I'm there.

15:40

That feels good, too.

15:42

>> It's it's a different type of feel, but

15:44

I feel present. I feel this. I feel like

15:46

I feel something.

15:49

So, unless somebody comes to you, and

15:51

I've learned this lesson, and says,

15:52

"Stephen, I want your advice." I

15:55

wouldn't give it. One, you're going to

15:57

be exhausted. you're doing so many

15:58

things, you don't have that ability.

16:01

Two, the person's not they're not there

16:03

to hear it. So, you also have to have

16:06

someone who wants your your guidance or

16:08

advice. So, even when I did mentor

16:10

sessions or consultations, it probably

16:11

like several times where I knew I was

16:14

like, this is a waste of my time. I'm

16:15

like, you know what? I'm going to give

16:17

you a full refund. I'm not for you.

16:19

Because I understood. I'm like, this

16:21

person isn't they're not registering.

16:23

There's You did remind me of a story. I

16:26

remember once I was doing a news story

16:30

um and I went and I interviewed somebody

16:32

who was part of the cleanup efforts for

16:35

9/11 right September 11th cleanup e

16:38

efforts and uh he was doing all this

16:40

stuff to you know present day to help

16:43

victims of 9/11 today so I go with my

16:47

camera person or the producer I can't

16:49

remember we go to set up to interview

16:50

this person so I have my own I've had my

16:52

own experience with 911 I worked in the

16:54

World Trade Center That's where New York

16:55

field office was. I was there on that

16:57

day. I lost colleagues and friends, but

16:59

this person knows nothing about this.

17:00

So, I show up and I'm getting them ready

17:04

and uh we're talking and there's this

17:06

big uh tower tattoo, the towers, 9/11

17:10

tattoo. As I'm mikeing up the person,

17:12

the towers, there was a room in the h

17:14

home that had all this 9/11 uh

17:17

memorabilia, like a whole room. And I

17:21

remember being there thinking, okay,

17:23

this person must have had some really

17:26

serious trauma exposure. And I'm not

17:28

trying to minimize. So I spoke to them,

17:30

this person,

17:32

and he had some kind of injury as well.

17:35

And I said, "Oh, tell me about it."

17:37

Well, I was there and um I was injured

17:40

when I was welding. Something kind of

17:41

fell on my foot and as a result, I had

17:44

to go on some kind of disability. And I

17:46

said, "What happened to your foot?" And

17:47

it was uh I think he had lost like his

17:49

toe or something, his pinky. And I said,

17:52

"Okay." And I said, "How long were you

17:54

there?" "3 days." I said, "Were you

17:57

there for the day of the event?" "No."

18:00

"So you weren't there for the day of the

18:02

event." So your exposure to 9/11 was 3

18:05

days and then you got injured. Yes.

18:07

Okay. So I'm clocking this internally to

18:09

myself. His whole life was centered

18:13

about around the drama, the the the

18:17

trauma, the the overcoming 9/11.

18:20

Everything was 911, 911, 911. And it was

18:23

such an identity space. He was so it was

18:26

all like such a horrible thing for him.

18:27

And I'm thinking, it wasn't to minimize,

18:30

but I'm thinking,

18:33

how did you build your whole livelihood

18:36

present day around that small event? But

18:39

that was his identity. I I remember

18:41

thinking I'm like I did the interview

18:42

and I had to go. I was like I can't be

18:43

around this

18:45

because he was just so selffocused on

18:49

how bad that experience was that

18:51

everything he did and who he was to the

18:53

point where you have tattoos on your

18:54

body of the World Trade Center. And I'm

18:56

thinking how is this helping you move

19:02

forward?

19:03

>> There's this concept in psychology

19:05

called um secondary gain that I was I

19:07

was writing a book about. I'm writing

19:08

this book at the moment. I was I wrote a

19:10

chapter about secondary gain and it

19:11

basically says exactly what you're

19:13

describing which is there's always a

19:17

secondary gain from pain. Typically

19:20

there's like something you benefit from

19:21

it and the problem is people can get

19:23

addicted to that and sometimes it's like

19:25

safety or comfort that you get from it.

19:26

Sometimes it's identity and sometimes

19:28

it's remuneration you know might be

19:30

money or other rewards. The other

19:32

example that I was going to say in terms

19:33

of personas that I'm aware of is the kid

19:36

who is in his bedroom and can't leave

19:39

his bedroom because he says, you know,

19:41

there's something wrong with him. He

19:42

might be clinically obese or have some

19:45

kind of other issue. And his family

19:48

around him are his support network. And

19:51

I I actually know someone in this

19:52

situation where they just don't leave

19:53

their bedroom. And the mother, I think

19:56

she's also getting her identity from

19:58

being the mother with that child who

20:01

she's propping up. And it was it was

20:04

interesting that in this particular case

20:05

with one of my best friends who lives in

20:07

the Middle East, when she stopped

20:10

doing that, when she actually heard

20:11

something on this podcast and stopped

20:13

propping this person up,

20:15

>> enabling

20:15

>> enabling them, this person got better,

20:19

very very quickly got better because she

20:21

basically said, "I'm not going to I

20:22

can't help anymore. and also don't talk

20:24

to me about this. I don't have the as

20:25

you say like the cognitive energy

20:26

anymore. This person got better and it

20:28

made me realize that you know sometimes

20:29

two people can keep one person trapped.

20:32

>> They can

20:33

>> I'm the mother. I'm the savior that is

20:35

protecting my child who is unwell and

20:38

the child is being the cared for um and

20:42

both of them are getting love and

20:43

attention and affection from that sort

20:45

of abusive unhealthy relationship.

20:49

A lot of people find themselves there.

20:51

We think about sometimes the attention

20:52

you get. I'm so sorry. I'm so sorry that

20:54

happened to you. That's so sad. That can

20:55

become addicting because you're

20:56

constantly looking for it. But again, I

20:59

I've come to accept people as they are.

21:01

I also look at it, who am I to tell you

21:02

to be different. If this is where you

21:05

like to live and how you like to live,

21:06

live it. I think where it becomes a

21:08

problem for folks is when it bleeds into

21:10

your own life. So like with the mom

21:12

where she had that moment where she's

21:14

like, I don't want to do this anymore

21:15

because it's impacting my life. then I

21:17

can understand that cuz she's like I

21:19

don't want to participate in this. But I

21:22

just have found like I want you to think

21:25

of it this way like it's like think of a

21:28

an iceberg. Think of an iceberg. You see

21:30

the top of the iceberg, the little blip

21:32

at the top of the the water and then the

21:34

the the big part underneath which is the

21:36

vast majority of what makes an iceberg.

21:38

We're like that. When you see another

21:40

human being, I want you to think of they

21:41

got this huge bottom portion of this

21:43

iceberg that you don't see. And it's who

21:45

makes them what they are. So one the

21:48

things that make you who you are today

21:50

are all the things that have accumulated

21:52

over the entire time span of your life.

21:54

Family is a huge one. Did you have

21:56

family? Were they good family? Did you

21:58

have one parent, both parents? Did you

21:59

have any parents? Right? Friends, who

22:02

were your friends growing up? Who are

22:03

your friends now?

22:05

Your experiences, your dramas, your

22:07

traumas, all those things make it who

22:08

you are. Your values, your belief

22:09

systems, your personality. Do you know

22:11

that personality in a human being forms

22:14

in infancy? So all these things make you

22:17

up. Even your age, who you are today is

22:20

probably v vastly different, Stephen,

22:22

than who you were 5 years ago versus 10

22:23

years ago versus 15 years ago. That's

22:26

somebody's iceberg. So when you take all

22:28

of that, you have that iceberg, do you

22:31

think you're going to roll in and within

22:33

what a couple hours or a couple

22:35

conversations, you're going to get them

22:36

to what? Shift. That's what you're up

22:38

against. So often people become very

22:41

upset because they can't change other

22:44

people and that's where I'm like accept

22:45

what you had. I give a keynote literally

22:47

this week and a woman came to me in

22:49

tears at the end. This was at a business

22:51

conference. So this was for business for

22:53

communication and a very different thing

22:55

but she she came up to me afterward.

22:58

She said I really want a guidance from

23:00

you. I said sure. What is it? Are you

23:02

okay? She said, 'I have a husband and

23:04

he's very overweight and I've done

23:06

everything I can uh to try to get him to

23:10

change and I want to try to use these

23:11

influence strategies on him to change

23:13

him that you talked about. Could you

23:14

help guide me? I said, how long have you

23:16

been dealing with this? She's like, a

23:18

long time, years. I said, does he want

23:20

to change? No. She's like, but I try and

23:22

I don't want to give up. I said, did you

23:24

see that part where I t the part where I

23:26

talked about the iceberg? Remember I

23:27

showed you the iceberg and I said,

23:29

accept people as they are? I said, "He's

23:32

the iceberg." I said, "It's not him

23:35

that's the issue now. It's you. You're

23:37

not accepting what you have in front of

23:39

you. That's what he is. Unless you

23:41

accept, you can't adapt." So, what

23:43

you're doing is you're not living in

23:44

truth. You're living in what I hope he

23:47

would be, what he has a potential to be,

23:48

but not where he actually is now. When

23:51

you accept where he is now, this is who

23:53

he is. This is who he wants to be. The

23:54

next question is, can you adapt to that?

23:57

Meaning, are you okay with that?

23:59

adapting to his lifestyle and staying

24:01

with him. That's the thing. What she's

24:03

trying to do is change him, make him fit

24:06

so that she can have what she wants.

24:09

Wrong. She's trying to solve the wrong

24:10

problem. He's not changing. This is it.

24:14

This is what you've got. The question

24:16

now is, I accept my problem. I live in

24:18

truth. This is how my husband wants to

24:20

be. Can I adapt my lifestyle so that I

24:24

can still stay with him, or is that a

24:25

big of a deal breaker where I have to

24:27

pull away? She was asking the wrong

24:29

question

24:30

>> because she's scared of the potential

24:33

answer or

24:35

>> because she's not seeing the truth in

24:37

her problem. Meaning this is who he is

24:39

fundamentally. You've been trying for

24:42

years to change him and you're trying to

24:44

make your life better to the point where

24:45

you're emotionally upset. Like she was

24:47

so upset about it. And I said, "But

24:50

you're trying to solve something that

24:51

you can't solve. This is a whole other

24:52

person. This iceberg, this bottom part,

24:55

he's not he doesn't want it. He's fixed.

24:59

What's happening is PE, this is called

25:01

adaptability. We want to adapt to our

25:04

problems. She's not adapting to her

25:06

problem. She's not accepting what her

25:08

problem is. The problem is this is my

25:10

husband. This is who he is and this is

25:12

who he wants to be.

25:14

>> But I might be worried that he's going

25:15

to die or something. If he

25:16

>> he very well will.

25:19

>> And you know, if you see someone that's

25:21

about to die, one should intervene. No.

25:24

>> But can you intervene? And does he want

25:27

you to intervene? He doesn't want her to

25:29

intervene. And so what matters to you

25:32

most? Do you want to keep doing this all

25:33

day long because that's what she's doing

25:35

to the point where she's crying when I'm

25:37

coming off stage? Or do you accept this

25:40

is him? This is him. I love him. I can't

25:44

change him. I accept him as he is now.

25:47

Am I willing to adapt to the truth of

25:50

what my relationship is and stay married

25:52

and be okay or not? She's the one who

25:55

needed to adapt, but she couldn't adapt

25:57

because she wasn't living in truth. It's

25:59

like, look at it this way. Your

26:00

partner's cheating on you and you don't

26:02

want to know. You don't want to hear it,

26:04

right? And but you're unhappy you're

26:06

having all these issues. Part of the

26:08

reason you're having these issues is

26:09

because you can't accept the truth. The

26:11

majority of people struggle. 99.9% of

26:14

people are not adaptable because they

26:17

don't live in truth. What's the true

26:18

problem you have? Accept it. Then

26:21

decide, okay, now where do I go from

26:23

here? But people don't accept the truth.

26:26

It's how I wish it could be, how I would

26:28

like it to be, how it was, how it could

26:31

be. No, what am I dealing with right

26:34

now? Doesn't mean you have to like it.

26:35

And this is not agreement. She doesn't

26:37

have to agree with his lifestyle, but

26:40

it's accepting this is who he is now. My

26:43

choice is do I stay or do I go? How how

26:47

much of a pain is this for you?

26:50

So, you think you should never try and

26:52

change someone?

26:54

>> I think it's wrong

26:56

to do that to people, especially if

26:59

they're showing you repeatedly, I don't

27:01

want you to do this. Leave me alone.

27:05

And you also too, Stephen, whether you

27:06

agree with people's lifestyle choices or

27:08

not, it is their life. It is not yours.

27:12

And so I think that there's also

27:13

something a bit arrogant when we think

27:16

we're going to roll in and let me tell

27:18

you how I should live. My values and

27:20

your values could be vastly different

27:24

to who am I to impose how I think you

27:26

should be? Who says I'm right?

27:30

Who said who says I'm right? I say I'm

27:32

right based on my own value system. But

27:34

people are vastly different. How people

27:36

see things and what they think is right

27:38

or wrong, it's not the same. So, I I

27:42

accept people as they are and I respect

27:44

them. I may not want to hang out with

27:46

them because it's just not the circle of

27:48

people I want to be. But I also it how

27:51

narcissistic of is it of me to think I'm

27:53

going to roll in and change you. It's

27:54

kind of like I did interviews,

27:56

interrogations on terrorists.

27:59

And when I walked into an interview or

28:03

interrogation, I did was not delusional

28:05

to think that I'm going to walk in and

28:07

I'm going to tell this person, hey, I'm

28:09

I'm part of the good guys. I I I just

28:12

want, you know, to protect people and

28:14

America, you know, we're really just

28:15

trying to do the right thing. This is a

28:17

person his iceberg that was set for

28:20

years. He's thought a certain way. He's

28:23

he developed who he was 30, 40 years

28:26

old, whatever it is. this is who he is

28:28

and I'm going to roll in what and get

28:30

you to change your whole mindset. I knew

28:33

who I had. I accepted who I had. I

28:36

didn't try to change the narrative. Oh

28:38

no, I'm this. Oh no, I'm that. I didn't

28:40

do any of that. But my goal was what am

28:42

I trying to get to? I was like, well, I

28:44

need information on the next attack. I

28:46

need to know where the next weapons are

28:48

coming in. I need to thwart this. So, I

28:50

need to get him talking. And that's what

28:53

I'm looking for. I'm not trying to

28:54

change his value system. I'd be there

28:57

all day and all night, weeks. It would

28:59

never work. That's what we do. We try to

29:01

fundamentally change who people are.

29:04

I have people I care about very much and

29:06

love and I have tried too. There are

29:08

times where you love somebody so deeply

29:10

and you're like, "Please, especially if

29:12

it's something that harms them, but I've

29:14

also learned they don't want it." And

29:16

the ironic is sometimes the more you

29:18

try, the angrier they become with you.

29:20

Who are you? Right? You're imposing

29:22

yourself and your beliefs on somebody

29:23

else. And they're right. Who am I? Just

29:26

because I think life should be lived

29:28

this way, it does not mean that they

29:30

believe life should be lived this way.

29:32

They're probably thinking, "What's wrong

29:33

with this? Nothing's wrong with this."

29:36

>> It's interesting when I was going

29:38

through our previous conversations,

29:39

Evie, and I was looking at the moments

29:41

that people replayed the most or enjoyed

29:44

the most or cut the most or sent to

29:45

their friends the most, the overarching

29:47

thing I learned is that there's a lot of

29:49

people out there who don't feel very

29:52

strong. They feel they don't feel seen.

29:55

They don't feel respected.

29:57

They themselves, I think, feel like

29:59

they're low confidence and they look

30:00

into a world full of other people who

30:02

seem to be more confident and have

30:04

everything figured out and they can't

30:05

relate and they feel at some level some

30:08

of them um a little bit unappreciated.

30:11

But I think the bigger point here is

30:12

about confidence and strength and

30:14

feeling like yeah, feeling feeling like

30:17

I can I can get what I want from life.

30:20

>> Okay, we're going to break this down,

30:21

but I want to ask you a question if it's

30:22

okay.

30:23

>> Yeah. How do you build your confidence

30:25

or what's something you do that builds

30:27

your confidence?

30:28

>> Oh, that's a great question. Um,

30:33

do you know what's really interesting?

30:34

When I was 20 years old, I think I

30:36

thought I was confident, but I don't

30:38

think I was. And I only kind of figured

30:40

this out in hindsight because this is I

30:42

don't think I've said this before, but

30:43

between the age of 18 and 20, every girl

30:48

that I was interested in and would get

30:51

some way down the line with would

30:52

eventually reject me. And then from

30:55

about I know people go, "Yeah, because

30:57

you made a million dollars." No, listen,

30:59

it wasn't that. Even when I had the

31:00

money, I was still having I was still

31:03

being rejected by women. And then at

31:04

some point around like 25

31:08

to 30,

31:10

everything changed. And so I always say

31:12

to my friends, I said to one of my

31:14

friends the other day, I was like, I

31:15

don't know why. I don't know the science

31:16

of this, but what I do know is that it's

31:18

very, very hard to fake confidence

31:20

because I think it lives in a thousand

31:22

micro expressions. I was doing

31:24

everything the book said, and I still

31:26

wasn't getting the results in terms of a

31:28

romantic context. It was like these

31:29

women could just like figure out at some

31:31

deeper level that I wasn't it. And I

31:33

never knew what I was doing because I

31:34

guess I can't see myself. Maybe I was

31:36

texting back too fast. That's kind of

31:37

what you think. Maybe the way I was

31:39

standing. But it it taught me over time

31:41

that actually you should aim at real

31:43

confidence. And the real confidence came

31:45

when the story in my head about myself

31:47

was that I was of high value. And I'll

31:51

share a story. So the reason I said this

31:53

to my friend literally two weeks ago was

31:56

because he was dating someone and she

31:57

turned around to him. She's a very young

31:59

girl. He's 35. She was 25.

32:03

She turned around and said, "Do you know

32:04

what? I don't think I want to have

32:05

kids." They'd known each other four

32:07

months. And his response to that was

32:10

like really, really insecure. It was

32:11

like, "I really want to have kids. I

32:12

want to have kids." And she ended up

32:14

dumping him a week later. And I remember

32:15

I I said to him, you know, my current

32:17

girlfriend said the same to me when I

32:19

was 30. She turned around to me and

32:20

said, "I'm not sure if I want to have

32:21

kids." And in my head, the first thought

32:23

that came in was, if I'm being

32:25

completely honest, was

32:28

I'm not sure I want to have kids with

32:29

you yet either. You're still on trial.

32:31

like I'm still dating you to figure out

32:32

if you're the right person. So my

32:34

response even though I didn't say

32:35

anything out loud because I just kind of

32:37

shoulder rolled it was

32:40

because I valued myself.

32:43

My immediate response wasn't to be

32:45

insecure. It was to think doesn't

32:47

matter. I'm still trying to figure out

32:48

if I want to have kids with you. And I

32:49

didn't say anything. I just carried on

32:51

with the, you know, carried on with my

32:52

day. And it made me think that like,

32:54

yeah, it's a thousand tiny things.

32:55

Confidence is a thousand tiny things,

32:56

but it exists. So like comes out of this

32:59

central source of who you think you are.

33:02

And I think the to answer your question,

33:03

the reason why thing that gave me

33:05

confidence in my life was I did some

33:08

things that convinced myself that I was

33:10

someone worth respecting.

33:13

>> I'm going to get to the confidence thing

33:14

in a moment. I'm actually curious cuz

33:16

you said something and I'm wondering, do

33:18

you think

33:20

these women like your girlfriend and his

33:22

the girl he was dating, do you think

33:24

they genuinely meant it when they said

33:26

it?

33:26

>> No. My girlfriend's literally told me

33:28

I've been with her for seven years now

33:29

and we're we're planning on having kids

33:32

right now. She was test. She didn't know

33:34

she was. Yes. This is what I said to him

33:36

on the [ __ ] plane. We were flying on

33:38

a plane. She didn't know she was.

33:40

>> It was a test.

33:41

>> She didn't know she was testing me

33:43

though. And when people hear it was a

33:44

test, people will think it was a

33:45

conscious thing that she'd written down

33:47

and she planned it. No, she had been

33:49

through a bunch of stuff with a bunch of

33:51

guys who had taken away her freedom. And

33:53

so she was her subconscious was testing

33:55

whether I was one of those guys that was

33:57

also going to try and restrict her or

33:59

control her. But throughout our whole

34:01

relationship, I was aware of this. So

34:02

when she those moments where she said,

34:03

"You know what? I think I might want to

34:04

fly back to Bali." I said, "Babe, at any

34:06

time when you feel like you want to go

34:08

back to Bali, you go and I'll help you.

34:10

I'll help you go back to Bali. You don't

34:11

have to be in London. You go wherever

34:13

makes you happy." I'd say it to all the

34:15

time. I'd say, "You go wherever makes

34:16

you happy." And you know what? I would

34:18

mean it because why would I want to be

34:20

with someone that wasn't happy? And this

34:22

is ultimately what meant that she felt

34:23

safe, secure, free, and then it flipped.

34:27

But that would never have happened if I

34:28

was like my friend who literally feels

34:31

like

34:33

he's up against a clock to find a woman

34:35

and he needs to find one ASAP cuz he's

34:38

he's actually 30 3 he's nearly 40 now

34:41

and he's single. He's like, "Steve, you

34:43

don't understand. I don't have the

34:45

time." So he's trying to rush people

34:46

down the aisle.

34:47

>> Yeah. But so it's it's it's always when

34:50

you said that and his circumstance, but

34:51

you always wonder why would and some

34:54

people truly don't want to have kids and

34:55

there's nothing wrong with it. Yeah.

34:56

>> But I have found because I've seen it

34:58

too. When somebody says it, why are you

35:00

saying it?

35:01

>> And do you genuinely mean it or are you

35:04

saying it to see the other person's

35:05

reaction? Are you saying it because you

35:08

want to feel better? Because I know some

35:10

people who maybe did want or do want to

35:12

have kids and they can't or they can't

35:13

find a good partner. And so a way that

35:15

they make peace with it too is they say

35:17

that and everybody makes peace with

35:19

things uh things their own way or some

35:22

have had past relationships where the

35:24

other pe you know their potential

35:26

partners were turned off by especially

35:29

there's like this thing and I don't know

35:30

if it exists now but where some guys may

35:33

be turned off because they think women

35:34

want a guy who just wants to have kids

35:36

so I don't want to put off that vibe so

35:39

I'm going to say this to you so you

35:40

don't think

35:41

>> that I'm I'm that way. So that's why I

35:44

always wonder when people say it,

35:46

what are they really saying?

35:48

>> So in her case, her sisters have never

35:51

been able to leave their hometown, her

35:53

six sisters, because all of them had

35:55

kids super young. And he actually told

35:57

me this a couple of months earlier that

35:59

she's a little bit unsure about the kids

36:00

thing because she thinks it would hurt

36:01

her freedom. So 6 months into their

36:03

relationship when she comes out with a

36:04

statement like that, honestly, what I

36:06

said to him, I was like, "Bro, like

36:07

you're 6 months in.

36:09

>> Just let it ride. Just bloody hell. Just

36:10

carry on. like whatever you were doing

36:11

in that moment, just carry on doing it

36:13

and say that's interesting. Keep it

36:15

moving cuz you know, but but going back

36:17

to the point because there's this

36:19

internal insecurity in him, as much as

36:23

you could coach someone like that or

36:24

they could read the books, etc., they're

36:26

going to be tested in a thousand ways.

36:29

>> So, he's fear-based.

36:31

So, he's his decisions are being made

36:34

because he's afraid he won't find

36:36

someone. So, he's dealing with

36:37

something. It's not confidence he's

36:39

dealing with. He's insecure, but his his

36:43

decision is I need to be find somebody

36:45

now because I'm afraid I won't find

36:47

somebody or I'm afraid I won't get

36:49

married or I'm afraid I won't have kids.

36:51

So everything is fear-based with him.

36:53

It's like when you make a decision, you

36:55

know, I I can't quit my job because I'm

36:57

afraid I won't find another job. I can't

36:59

leave this bad relationship because I'm

37:01

afraid I won't find somebody else. Those

37:04

are fear-based decisions. So everything

37:06

he's doing is pushed and promoted by

37:08

fear. So him dating trying to find

37:10

someone. It's not cuz he truly does he

37:13

want to find somebody. Yes. But the

37:15

bigger drive is I'm afraid I'm not going

37:18

to find somebody. So I'm trying so hard.

37:20

I So all his decisions are fearbased. So

37:23

that's why his response were fear-based.

37:25

Being fear-based is not a great place to

37:27

be. We all visit it. And it's okay to

37:29

have fear. Fear is an emotion. But when

37:30

it becomes your identity and it sticks

37:32

around a lot, that means every decision

37:34

you're made is is throttled by fear. And

37:37

so his dating is throttled by the fear

37:40

that I won't find somebody fast enough.

37:42

>> People can tell, can't they?

37:44

>> You feel it. You feel You feel it. You

37:46

feel that energy, right? And it does.

37:49

Does Does it repel people? Yeah. So, he

37:51

had this very emotional reaction. And

37:53

what did she do? She's like, "I don't

37:54

want any part of it." She disappeared

37:57

because his fear, which he couldn't

37:59

control, and that was more

38:00

self-regulation on his part, not

38:02

confidence. Self-regulation.

38:04

Self-regulation is I control my

38:05

emotions. So he felt something. He felt

38:08

panic.

38:09

>> Mhm.

38:10

>> And he couldn't manage that. He couldn't

38:12

like his governor. We all have a

38:14

governor who manages our emotions. His

38:16

governor was out to lunch.

38:18

>> Yeah.

38:18

>> And so he completely released. So

38:20

self-regulation is your ability to

38:22

regulate your emotions. So even though

38:23

you're panicking, you're afraid, you're

38:24

angry, you're sad, there has to be a

38:27

governor that says, "I know you're

38:29

there. Keep it quiet."

38:32

That's how you regulate your emotions.

38:33

That's self-regulation. So, because he's

38:35

so highly fear-based, he's very poor at

38:39

that moment at self-regulating his

38:40

emotions.

38:41

>> Can someone learn to be a better

38:42

self-regulator of their emotions so that

38:44

they don't ruin their life by reacting

38:46

to things all the time?

38:47

>> I did. I was very hot-headed growing up.

38:49

I was just like my father. I'm Greek.

38:51

I'm New York. I mean, it was I just had

38:53

nothing going for me. Uh, I had to learn

38:56

and I learned in the NYPD. I was very

39:00

young and I was very fortunate to be

39:03

around very premier people. We were

39:05

talking about your hiring process before

39:07

how it's slow and drawn out. That hiring

39:10

process is very slow and drawn out. They

39:12

kind they pluck you because the idea is

39:14

if we put you in here, you better fit

39:17

well because just one person is going to

39:19

muck up the whole thing. We don't want

39:21

we want efficiency. And so I so with

39:25

that I was around very highly regulated

39:27

people, highly intelligent people. And

39:29

so because I was around very highly

39:32

regulated pe people and instructors who

39:35

kept me in check, uh I clocked it in. So

39:39

that's how I was able to manage myself.

39:41

So who's around you if everybody around

39:43

you is a loose screw?

39:45

>> Do you still have the

39:48

amygdala like explosion that like do you

39:50

still have the mental

39:53

surge of emotion, but you just on the

39:56

outside sort of have leared to keep it

39:58

in

39:59

>> externally. I can do it very well.

40:01

Sometimes at home with my husband who's

40:03

also he's also a homeland security

40:04

special agent, US Secret Service, I

40:07

sometimes it's nice to put it down

40:08

because it's hard to be on all the time.

40:10

It's hard to self-regulate all the time.

40:12

And so there's moments where he'd be

40:14

like, "Somebody's a little emotional

40:16

right now." And so I'll check myself.

40:18

But there are those safe people that

40:20

once in a while you I think it's

40:23

important if to have. But even with him,

40:26

you know, you don't want to do that to

40:27

people because then you make people your

40:28

dorm hat.

40:29

>> Someone came up to me actually the other

40:31

day and talked about a previous

40:32

conversation which is somewhat linked to

40:33

what we're talking about now. They said,

40:34

um, hi Stevie, you had that incredible

40:37

woman on your podcast and she talked

40:38

about how you shouldn't bring your

40:41

authentic self to work and she asked me

40:44

about that.

40:46

And that's kind of what you're

40:47

describing there, which is you're going

40:48

to be a different person at home.

40:50

>> Don't bring your authentic self to work.

40:52

I don't want your authentic self to

40:53

work. I want your professional self. I

40:56

want your respectful self.

40:58

I want your empathetic self. I want your

41:02

competent self. You can bring your

41:03

authentic self to Thanksgiving meal with

41:05

your family if you'd like to. Does that

41:07

make sense? You secret service like,

41:09

"Come in. Everybody be your

41:10

authenticelves." You don't get high

41:12

performers. You get sloppiness.

41:13

Everybody's doing their own thing.

41:14

That's not a team.

41:17

If you're team oriented, you leave your

41:20

authentic self here and you bring your

41:22

genuine self who genuinely cares about

41:24

the mission, who genuinely cares to do a

41:26

good job, who genuinely knows that it's

41:27

not about you. It's about the collective

41:29

team. That's who you bring. Your

41:31

authentic self is about who? Me, me, me,

41:34

me, me. I'm all about me. In teams,

41:38

nobody cares about I don't mean it in a

41:40

me way. They don't care about you

41:41

personally. Who? Who are you? What are

41:44

you bringing? Are you bringing value?

41:46

Are you bringing Are you bringing

41:47

solutions? Are you getting things done?

41:50

My authentic self. Could you imagine if

41:51

I brought my authentic New York self to

41:53

every interrogation I did? I would

41:56

interview people who committed crimes

41:57

against children. I had one case,

41:59

three-year-old little girl. She says

42:02

about the person who was babysitting

42:03

her, which was a 16-year-old young man.

42:06

Young man, he touched me down there.

42:08

Three-year-old little girl. So, they

42:09

call me in to do this interview.

42:12

um on this young man, this little girl

42:15

saying he touched her down there.

42:16

They're three. They're not really able

42:17

to communicate. Can you talk to him? So,

42:18

I'm sitting talking to him this

42:20

interview and I'm trying to find out

42:21

what happened. Well, as I'm talking to

42:23

him, he starts to reveal more and more.

42:25

He did touch down there and he did other

42:27

things to the point where he confessed

42:29

he had full-on sex with this little girl

42:32

between the ages of 3 to four of her

42:34

age. He's 16. Could you imagine if I

42:37

brought my authentic self into that

42:39

room?

42:41

What would my authentic self say? What

42:43

are you thinking? How could you? It's a

42:45

three-year-old. No, I brought my

42:47

professional self. Okay, tell me what

42:50

happened. Tell me more. Non-judgment

42:52

poker face. You know why? Because what I

42:55

think my authentic self is irrelevant.

42:57

What mattered? Getting information,

42:59

getting a confession so I can find out

43:00

what happened so that investigators

43:02

could figure out what to do so this

43:03

little girl wouldn't be victimized

43:05

again. That's what I mean by your

43:07

authentic self. Don't come in and be

43:09

phony. Nobody wants a phony. But

43:12

authentic self has become me me.

43:14

Everybody check me out. It's me me. I

43:16

was irrelevant personally. It was what I

43:19

was contributing. What was my goal, my

43:21

task? That's what I mean by authentic

43:23

self. So when you show up to work,

43:25

wherever you work, what are you bringing

43:27

to bring value to the whole team? Cuz

43:30

your authentic self could be I'm

43:32

bringing my problems. I'm bringing my

43:33

opinions. I'm bringing my judgments.

43:35

Honestly, nobody cares. I am have lots

43:38

of different leaders across my different

43:40

companies and when I look at the best

43:42

leaders, one of the things they have in

43:44

common is you do feel like they are

43:47

being honest with you.

43:51

Are they bringing their full authentic

43:52

self and all their baggage to work? No.

43:54

But you feel like you're dealing with

43:57

the honest version of them. And I think

43:59

some of the worst leaders, the ones that

44:00

really really struggle, you can see that

44:03

the team that they're leading

44:05

just feel like maybe they're

44:08

manipulating them a little bit or

44:09

they're they're not being straight with

44:12

them or there's something going on.

44:14

They're acting. You can kind of feel it.

44:16

So, I'm wondering how this kind of sits

44:17

with everything you've just said there

44:18

cuz you're going into these

44:19

interrogations

44:21

and you're winning them over to some

44:23

degree because

44:24

>> I'm building trust.

44:24

>> You're building trust, but you're not

44:27

acting. That's a different thing.

44:30

>> I'm not being disingenuous.

44:31

>> How do you square all of that? You're

44:32

like, "No, you're Are you acting or

44:34

you're not acting?"

44:35

>> I'm listening cuz I'm not there for me

44:38

and I'm not there to pass judgment. The

44:40

quickest way to shut people down, even

44:41

in business, you want to know what's

44:43

going on around you all the time. If

44:46

people are too afraid to say things or

44:47

don't tell Steven, oh, you don't know

44:49

how he's going to react or he's going to

44:50

get mad, his this, that's a problem. The

44:53

problem is they're going to be too

44:55

afraid to tell you things. You want

44:57

people to come to you and to give you

44:59

the bad news to tell you when things

45:00

aren't going right because you want to

45:02

collect intelligence. You're collecting

45:03

intelligence because when you have the

45:05

right intelligence, then you can make

45:07

the right decisions. But you must need

45:09

to know what's going on around you. So

45:11

when you pass judgment and you're

45:12

telling everybody your opinion and

45:13

you're bringing your authentic self,

45:15

people filter information

45:18

because they're bringing versions of

45:20

themselves that they think you want to

45:22

hear. We don't want that. I was very

45:25

neutral. I'm a neutral slate even to

45:27

this day. I try to be neutral in that I

45:29

allow people to come to me and people

45:31

are very open and they share and it

45:33

works well for me because I get a good

45:35

read on people and situation so I can

45:37

make good decisions but I don't do a lot

45:40

of the talking. The vag a good

45:41

interviewer doesn't say anything.

45:44

Good interviewer says less. Don't make

45:46

it about you. Don't try to guess where

45:48

people head space is. Ask them you seem

45:50

you seem like you're something I said

45:53

before is upsetting to you. Could you

45:54

tell me a little bit about that? Uh,

45:56

explain to me what it is that you're

45:57

worried about right now. Describe to me

45:59

what you're concerned at. We used to

46:00

call it teed. Tell me, explain,

46:01

describe. It's just a way great way to

46:03

get people talking. Just get them

46:05

talking. But it going back to what

46:08

you're saying. It's just everything is

46:11

very about me me. We become so identity

46:13

based that we don't really

46:17

we're not connected to the community

46:19

around us and how we impact others.

46:21

Everything is what's happening to me.

46:23

What's in it for me? Me, me, me. It's

46:26

like, do you know that you impact other

46:27

people? You touch other people. You

46:30

affect other people's lives. You make

46:32

other people's day better or worse. You

46:34

make the work environment easier or more

46:37

taxing.

46:38

You You do that, but everything has

46:41

become

46:43

myself. And we've lost that balance of

46:48

the world does to me, but I also do to

46:50

the world. to be effective when you're

46:51

dealing with these monstrous people that

46:53

you dealt with, whether it's terrorists

46:55

or people that hurt children or whoever

46:57

else it might be. Is did you have to

47:00

kind of step outside of

47:02

like do you do you have to detach at

47:05

some deeper level and do you have to see

47:07

everybody as just a human being? Cuz I'm

47:10

I'm wondering how you navigate those

47:11

spaces when these people have done

47:12

horrific things. Are you do you did you

47:14

teach yourself to just be more

47:16

empathetic? Dare I say

47:18

>> you could be empathetic. So all

47:20

different crimes have different types of

47:25

characteristics. So somebody who's a

47:27

terrorist, let's say, that's more of an

47:29

ideology. And they were typically raised

47:32

from being very young to feel a certain

47:34

way. So I understood coming into a room

47:37

that I'm dealing with someone who's been

47:39

groomed from a very young age to see the

47:41

world a certain way. So that's why I did

47:44

not bother wasting my time trying to

47:46

change the that that that that person's

47:49

viewpoint.

47:50

>> But what about that kid that hurt that

47:51

little girl?

47:52

>> So with him, that specific one, I spent

47:55

a lot of time speaking to him and I did

47:57

bring empathy. So empathy does not mean

47:59

I agree with you. I'm trying to

48:00

understand you. And what turned out with

48:03

him is he had been sexually abused

48:05

himself when he was young. And so all

48:08

that stuff came out and it did not

48:11

excuse his behavior or what he did, but

48:15

it was genuine. I was genuinely curious.

48:18

I was genuinely asking him. Um, and at

48:20

the same time, I needed to find out the

48:22

truth. Look, there were sometimes I

48:24

would have somebody across from me and

48:25

I'm thinking they did it and then

48:28

afterward I'm like, they didn't do it.

48:31

There's there's times where you clear

48:32

people and that's really important. So

48:34

that's why when you would at least when

48:35

you talk to people and even to this day

48:38

I I we're all biased but I try not to

48:41

come in and project that I really try to

48:42

give people a fair chance to show me

48:45

what's happening instead of coming in

48:47

with prejudgments. And so you're better

48:49

at reading their behavior too um when

48:52

you're talking to people. So with him he

48:55

revealed a whole bunch what had happened

48:56

to him. It was sad. It was empathetic.

48:59

It did not clear him from what he did.

49:01

They eventually actually with the

49:02

confession I got he was eventually tried

49:04

as an adult and you know that was very

49:06

detrimental obviously to his life right

49:09

it impacted his life but but I I could

49:12

have genuine empathy in that moment

49:14

empathy is I I'm just trying to

49:16

understand where you are and how you

49:17

feel that's not sympathy

49:20

>> who's better at spotting lies women or

49:22

men

49:24

>> there's no research that shows one is

49:26

better than the other

49:27

>> cuz women seem to have a sixth sense and

49:30

people joke about it in like

49:31

relationship context, but I generally

49:33

feel like I feel like women have a

49:35

heightened sensitivity. And actually,

49:36

when you look at some of the studies,

49:39

for example,

49:41

women can smell I think it's

49:43

testosterone, but men can't smell

49:46

certain the same or certain hormones on

49:48

women. So, like from a physiological

49:50

standpoint, women do seem to be more

49:52

sensitive

49:54

to especially to like pair um to men.

49:57

There was that study they did where they

49:58

got um t-shirts off men after they'd

50:02

been for a run and the women went down

50:04

and smelt them and then they I think

50:06

they had to guess which one was the most

50:07

attractive and they all pointed the one

50:08

that had the highest testosterone in it.

50:10

So there's things that are going on that

50:12

we can't see and feel. So I just

50:13

wondered if your experience men or women

50:15

were.

50:15

>> In my experience, no. And I will say and

50:18

this is just a a lot of men were very

50:21

good at assessing. One of the reasons um

50:24

look the vast majority of polygraph

50:26

examiners were male. There were some

50:28

women and they were very good too. The

50:29

vast were male. What males men are good

50:34

at being more rational. It's actually

50:36

they were there was a they were trying

50:38

to figure out if there's a difference in

50:39

the brain between men's brains and

50:41

women's brains. And there's not much.

50:44

The one thing that they saw is that

50:45

women have more discernment. So a a

50:47

female brain tends to activate a little

50:49

bit more and they tend to think about

50:51

something more than the male brain. A

50:53

male brain may be a bit more impulsive,

50:56

right? More actionbased and the female

50:58

brain may be a bit more let me talk to

51:00

you, let me try to understand. And

51:02

actually if you look at the data for

51:05

female cops versus male cops, female

51:07

cops have less complaints against them,

51:10

made against them, and they tend to

51:12

think because they're better

51:13

communicators. they have less complaints

51:16

because when you're a cop, you're going

51:17

to get a complaint. There's no way

51:19

you're gonna get them like you're gonna

51:20

just get them. Um, but women tend to

51:24

have less female officers tend to have

51:26

less complaints and they think that

51:27

they're just better at dialoguing and

51:29

deescalating.

51:31

>> On this point about confidence, then you

51:33

said it didn't sound like my friend had

51:34

a confidence issue. Do you think

51:36

confidence is the thing that the people

51:39

who do feel like they're not respected

51:41

in the world need to be aiming at? And

51:44

in your experience, what what can one do

51:46

to build their confidence?

51:48

>> Let me say this first. I've been around

51:49

very

51:51

steady people, confident people, I

51:53

suppose. I've never seen anyone or heard

51:56

anybody talk about it

51:58

ever. I've never heard anybody in the

52:01

circle of where I was, whether it's

52:03

former SEALs, uh, US Secret Service, the

52:06

PE that that I've never heard anyone

52:08

talk about it. And I think one of the

52:10

secrets is they don't talk about it.

52:12

They don't think about it. They don't

52:14

give it that much life. They just I just

52:17

am. I just are. So I think that's one

52:21

secret where people try to they think

52:24

about it so much and I think it goes

52:26

back to what we're saying initially like

52:28

stop overanalyzing. Just be just be you

52:31

just do. But now if you're if you're

52:34

looking at confident people with things

52:36

that I notice traits amongst confident

52:39

people or steady people uh I they have a

52:42

strong they have a good circle around

52:44

them meaning they're very aware and

52:46

meticulous of who's around them and who

52:47

they associate with cuz if you're not if

52:51

you're around insecure people it it

52:52

bleeds on you like you're going to

52:54

absorb what other people are and if you

52:56

know if you're the most confident person

52:57

in the room it's probably not a good

53:00

thing.

53:02

It's it's not a good thing. You want to

53:04

be around people you learn from. It

53:05

can't just be you're at the top and

53:07

everybody's looking to you. Your

53:09

bathtub's going to crack. Number one.

53:11

The other thing I learned about

53:12

confidence, research shows law people in

53:15

law enforcement are perceived to be

53:16

highly confident. And one of the reasons

53:19

they believe it is because they're

53:20

decision makers. You make decisions on

53:23

the spot. Everyday life and death

53:24

decisions. And there's nobody to turn

53:26

around to be like, "Hey, can I ask you

53:27

your opinion on this? What do you think

53:29

I should do with this guy wielding this

53:30

knife? Should I shoot? Should I not?

53:32

Should I pull out the pepper spray? I

53:34

mean, what would you do in this moment?

53:36

You'd be dead.

53:38

So, when you're used to making

53:39

decisions, whether right or wrong, but

53:41

when you're used to making those

53:43

decisions and believing in yourself and

53:45

trusting in yourself that you're making

53:46

the best decision you can with the

53:48

information you have at that moment,

53:50

that builds confidence. Be a decision

53:52

maker. I think those are the two most

53:55

important things, having awareness. And

53:57

honestly, just show up. Just show up.

54:00

Don't worry about being confident. Worry

54:02

about simple things. Show up on time.

54:05

>> I was reading this study about

54:07

confidence in the victim mindset. It was

54:09

a study done by Yuggov in 2025 in the

54:13

United States. And it said women rated

54:15

themselves much higher on

54:16

trustworthiness, honesty, and empathy.

54:19

But men rated themselves higher on

54:21

self-awareness, sense of humor, and

54:24

confidence. And the gap between

54:26

self-reported confidence between men and

54:28

women was quite significant. It's about

54:30

50% of men consider themselves confident

54:32

where it's only about 35% of women that

54:35

consider themselves confident.

54:37

>> I'll tell you this, I've never heard uh

54:40

I've never heard anybody like from the

54:41

field of work I came for came from say I

54:44

feel like I'm an imposttor. You know

54:46

that whole imposter syndrome? I've never

54:47

heard that again. I didn't hear it till

54:50

after I left the service. Like it's wild

54:52

cuz all these things I had no awareness

54:55

of them because they were never

54:56

discussed in the circle that we were in.

54:58

the so I also think sometimes when we

55:01

sit and discuss these things to such

55:03

extent that they actually start to plant

55:06

seeds of doubt I'm not saying we

55:08

shouldn't study and have self-awareness

55:09

but I think when we over evaluate to

55:12

such a degree I we never did that and

55:15

you know how do you how do you build

55:17

confidence in I I think about training

55:19

training there was nobody cheering you

55:22

on there was nobody like hey pump good

55:24

job good job girl good job they were

55:27

they were trying to get me sent home.

55:28

You had to fight. You had to claw your

55:32

way. You had to claw your way to get

55:34

that job and then prove that you should

55:36

be there. They did everything they could

55:38

to wean you out, to kick you out. And so

55:42

I think when you're determined,

55:45

like you stick, you just stick it out

55:47

and you're just There was days where I'm

55:49

like, I don't know how I'm going to get

55:50

through today. Or even runs. We would do

55:51

runs and one of the things they would do

55:53

just to mess with you. They take you on

55:55

on a run for miles and miles and you

55:57

never knew when it was going to end.

55:59

That's the worst. At least if you know,

56:00

hey, we're going to run from here to

56:02

here. It's going to be 2 miles, 3 miles,

56:04

5 miles, 10 miles, whatever. Tell me

56:06

what I'm looking at. But it they

56:08

wouldn't tell you. So you'd start

56:09

running. And then you'd hit a point like

56:11

and you'd think, at least I would. I

56:13

think, "Oh my god, how am I going to do

56:15

this?" And you know what I would do? I

56:17

would go and I'd be like, "Just make it

56:18

to that tree." It was just 5t ahead of

56:20

me. I made it to the tree. make it to

56:23

that mailbox. I made it to the mailbox.

56:25

Just make it to the next tree. And and

56:27

that's how you do it.

56:30

What's right in front of me? But if you

56:32

look at that whole picture of how am I

56:34

going to be all of this,

56:38

it's so overwhelming and so

56:43

it's just so hard. It's just going to

56:45

it's going to kill your confidence.

56:46

Whether it's like I want to do this,

56:48

what's the first thing I need to do?

56:50

Then the second thing I would think and

56:52

I'm asking you when you build your

56:53

businesses right or your company did you

56:56

just put one foot in front of the other

56:57

and just try to do it or did you stop

56:59

and say you know what Stephen let's have

57:02

a conversation I need to be confident

57:03

before I do this I need to build my

57:05

confidence did you sit and do that and

57:07

once you checked off that confidence bit

57:09

then you're like okay now I'm ready to

57:10

do this

57:11

>> yeah one of the most incredible things

57:12

is I I actually didn't know what the

57:13

world entrepreneur was I had no idea

57:15

what it was so I had this idea and I

57:19

started did trying to figure out how to

57:22

make the idea happen which looked like 3

57:24

months on Google scrolling down

57:26

searching the word web developer

57:27

clicking onto people's links and then

57:29

emailing them saying hey can you build

57:30

websites like I so it was this long

57:32

drawn out process of stumbling forward

57:34

and had I known I think a lot of

57:36

entrepreneurs and founders say this had

57:38

I known what it would have taken had I

57:40

known how difficult it was had I not

57:41

been so ignorant and naive maybe I would

57:43

have been demotivated or demoralized to

57:45

do it but I was 18 left university had

57:48

an idea didn't know what the word

57:49

entrepreneur was. Didn't really even

57:50

know how you established a company and

57:53

tried to use the internet to make that

57:54

idea happen in like 3 to four months

57:56

trying to figure out how you name a

57:57

company just by like googling stuff. So

58:00

very much one foot in front of the

58:01

other.

58:02

>> What did you just say? I was ignorant

58:03

and naive.

58:04

>> Yeah, it was useful. It was phenomenally

58:06

useful cuz I think if if I was informed

58:08

it would have been like standing at the

58:09

foot of Mount Everest, but I couldn't

58:11

see the mountain in front of me. So it

58:13

felt much more easy to climb. And this

58:16

is in part why people get, you know, I

58:17

spoke to Neiel who's a an author of a

58:20

book called undistractable.

58:23

And he said a phrase to me which I've

58:24

always remembered. He said

58:27

procrastination

58:28

is

58:30

the avoidance of psychological

58:32

discomfort. So when you have that big

58:34

essay to do, what you end up doing is

58:36

taking the path of least resistance,

58:38

which might be I'll just clean the house

58:39

and the house gets really tidy because

58:41

psychologically that essay feels like

58:44

Mount Everest. You don't know where to

58:46

start. You're not well researched on it.

58:48

So you clean the house instead. And so

58:50

procrastination is the avoidance of

58:51

psychological discomfort. And so had I

58:53

known how big that mountain was when I

58:55

was 18, I probably wouldn't have done it

58:57

because the psychological discomfort

58:58

associated with the knowledge would have

59:00

been so overwhelming. I would have just

59:02

cleaned my house. And so sometimes,

59:04

yeah, it does help.

59:05

>> It goes back to a lot of the stuff that

59:07

we're saying that sometimes

59:08

overanalyzing and trying to make sense

59:10

of things does you a disservice where

59:13

sometimes if you just let things be and

59:15

you just move forward to try to execute,

59:17

the goal is to execute and do. Because

59:20

if you sit and trying to analyze

59:22

everything, how should this be done or

59:23

that be done? Or if you look at the big

59:25

big p bigger picture of what it's going

59:27

to be like, it's it can be it can kill

59:30

you. It can kill your confidence.

59:31

Training, I had no idea what training

59:33

was going to be like. Absolutely none. I

59:35

went in there completely blind,

59:36

completely clueless. I actually thought

59:38

it was going to be like college. Haha. I

59:40

learned my lesson the hard way. But this

59:42

I think we need to be a bit more present

59:45

and focused and just start executing and

59:49

making progress. Progress, no matter how

59:51

small, is progress as long as you're

59:52

moving in that direction. But thinking

59:54

about something, ruminating over

59:55

something, playing that CD over and over

59:58

again, procrastinating, just start. Just

60:00

go.

60:01

>> I spoke to Sir David Brazilford, who's

60:03

the guy that turned the British cycling

60:04

team around. And he told me that when he

60:06

went in there and those players, those

60:08

cyclists were like down and out and

60:09

depressed and winning nothing. One of

60:11

the first things he did was ban them

60:12

from thinking about the podium. And so I

60:15

always I came up with this phrase called

60:16

pedals over podium based on everything

60:18

he said to me which is he got his riders

60:20

to think about the pedals in front of

60:21

him just the rotation of the pedals and

60:23

not whether they were cycling fast

60:25

enough to win the gold or needed to

60:27

speed up. And he said to me when he did

60:29

that it was almost like the riders would

60:31

get to the end of the track and they

60:33

would get off the bike and they could

60:34

not recall the cycle because they were

60:36

so present. They'd almost been in like

60:38

this hypnotic state, but they ended up

60:40

producing their best times because what

60:41

they've done is they removed the

60:42

amygdala, all the emotion, the fear, the

60:44

you know, which burns a lot of energy as

60:46

a cyclist, I imagine, if you're thinking

60:47

too much. And that produced their best

60:50

times. They went on to become the most

60:52

successful cycling team of all time, I

60:53

believe, and won five out of the six

60:54

tour to Frances. And that whole idea of

60:56

like, yeah, just be present, just focus

60:58

on the next, as you say, step along the

61:00

way.

61:02

I think it's difficult for people

61:03

because

61:05

sometimes that first step is so small.

61:08

So small that it's it's sometimes a

61:09

little bit embarrassing. You know, the

61:11

first step to change your life, the

61:12

first step to confront an issue in your

61:14

life is so sometimes so small that it

61:16

feels like that can't possibly be the

61:18

right step to take

61:19

>> because it's hard because it's

61:22

uncomfortable.

61:24

>> What's that like? They call it exposure

61:25

therapy. It was Jordan Peterson that

61:27

said to me, he was like dealing with a

61:28

guy in that he who wouldn't leave his

61:30

bedroom and instead of getting him to

61:31

like go outside and stuff, he just got

61:33

him to move the Hoover 10 cm closer

61:37

today and that was today done. And then

61:39

the next day he got him to like turn the

61:40

Hoover on but then turn it off. That was

61:42

that day done. And Jordan said to me, he

61:44

said, "The problem with people with

61:46

change is the first step is often so

61:48

embarrassingly and shame shamefully

61:50

small that people like don't want to do

61:51

it. That's like embarrassing to do

61:53

something so small

61:55

>> because it's a myth. We've been fed a

61:56

myth that to make big change in your

61:59

life, you have to make do big decisions.

62:01

You have to make make big movement and

62:03

the big change you create in life, it's

62:04

through the small movements. You just

62:06

reminded me of a story. My buddy Don

62:07

Saladino, he's like the he does training

62:09

um for all the you ever watch a lot of

62:11

those Marvel movies, the DC movies with

62:14

all those characters. He trains a lot of

62:16

them to get them physically fit for the

62:18

movies. and he was telling me he had a a

62:20

story of a I think he was telling me he

62:21

had a client and who he was just trying

62:24

to get him to work out and the client

62:26

was overweight and having all these

62:28

issues. And what what the client did

62:29

what what they they did is the client

62:31

just tried to create progress. So the

62:34

first day what he did was he took his

62:35

sneakers and he just put them in front

62:37

of his bed and that was it. And then the

62:40

next day he took his shoes and put them

62:42

outside the door of his bedroom. And

62:44

then the day after that he took the

62:46

shoes and put them in the kitchen. And

62:48

then the next day he took the shoes and

62:50

just put them on. And then the day after

62:52

that he took the shoes, he walked

62:54

outside and put them on outside. Then

62:56

the day after that he took the shoes and

62:58

just went to the corner and then came

63:00

back. And then he went from being

63:03

severely obese and having um um being

63:07

very unhealthy to running marathons.

63:10

And that's how he did it.

63:12

You've seen some of the most

63:14

consequential people ever make

63:15

decisions, these presidents.

63:18

Maybe you can't answer this question. I

63:20

don't know if you can, but who were the

63:21

best decision makers and why that you

63:23

observed?

63:25

>> I'm going to say this, to be the

63:26

president of United States, it's no

63:28

small thing. So, for you to get to that

63:31

place, you

63:34

you are exceptional. I I just I say this

63:36

in a in a neutral way. people get very

63:39

personal or biased and I I don't just

63:40

because I served under various

63:42

presidencies didn't matter what the

63:44

party was and I learned so much from all

63:46

of them but as far as making decisions

63:49

there are a couple of things one they

63:51

had a really good circle around them in

63:52

her circle like everybody didn't have

63:54

access to the president there were

63:56

layers around the president so everybody

63:58

didn't have access to them that was

64:00

really important but the circle around

64:02

them was a circle that was there to

64:04

support them everybody around them was

64:05

steady I never saw Uh, I never saw

64:08

anybody go cry at the White House. I

64:10

never saw anybody lose their mind. I

64:11

never saw anybody get emotionally

64:13

dregulated. I never saw this. And that

64:16

was important because that kept them

64:19

steady. The other thing was they were

64:21

very good at delegating. So they didn't

64:22

need to know everything, but they would

64:24

find people who knew more than they did

64:26

to give them adisement to help make

64:28

decisions and they would just make

64:30

decisions. The other thing I saw and I

64:33

witnessed, they worked very hard. they

64:36

worked. I would see presidents sit up. I

64:39

mean, I think it's okay to say this. I

64:41

really don't talk about the people are

64:43

protected out of out of respect. You

64:45

know, there's a Greek saying, everybody

64:46

loves the

64:50

everybody loves the treason. Nobody

64:52

loves a traitor. And so, I'm just always

64:54

careful not to say, but I would see

64:56

presidents like I remember President

64:58

Bill Clinton, he'd be up till very late

65:00

hours of the night studying, reading,

65:02

preparing, just reading. President

65:05

Barack Obama. I mean, I'd work midnight

65:07

shifts sometimes and he was up studying,

65:10

sitting at his desk, reading, preparing.

65:12

They would study. They would spend time

65:14

studying. So, all those things

65:16

collectively help you feel like I'm as

65:19

informed as I can be by studying myself,

65:22

by surrounding myself with people who

65:24

are informing me, who are also steady.

65:27

And then I make the best decisions I can

65:29

with the m the information I have in

65:31

front of me. Now, one of the things we

65:33

do, and we all do this, we do a

65:34

disservice to us when things don't go or

65:36

work out the way we thought they would.

65:38

We beat up on ourselves. I should have

65:40

known this. I should have this. I should

65:41

have that. And anytime I start to do

65:44

that or I have somebody, and I always

65:45

say, I'm like, my husband used to say

65:47

this, too. He's like, you made the best

65:49

decision you could with what you knew in

65:51

that moment. Don't go back and make

65:54

yourself feel like [ __ ] because you feel

65:56

you should have chose differently. I've

65:58

heard Obama say that as well

65:59

>> just like I said it

66:01

>> pretty much close. He I I heard him talk

66:04

about this whole idea of making

66:05

decisions at 51% certainty when he spoke

66:08

at this conference I was speaking at in

66:10

Sa Paulo a couple of years ago and he

66:12

was talking about the big decisions in

66:13

his career like going in and getting

66:14

Assama bin Laden didn't have 100%

66:17

certainty and he said sometimes in life

66:19

you have to make make a decision with

66:22

the information you have and be at peace

66:23

with the fact that you made the best

66:24

available decision with the information

66:26

you had and move move on.

66:28

>> Confident people are okay with not

66:30

knowing all the information. Yeah,

66:32

>> they're okay. I don't need to know. It

66:34

doesn't have to be 100% right. Because,

66:36

and here's the other thing, because

66:38

we're so scared of making the wrong

66:40

decision. And unless you're the

66:41

president of the United States or and

66:42

you're in law enforcement and you may

66:43

shoot the wrong human being, which I

66:45

get, but overall, most decisions, not

66:47

life or death, make a decision and then

66:51

feel okay with it being wrong, if you're

66:54

so insecure that you're terrified you're

66:56

going to make the wrong decision. Why?

66:58

Cuz you're going to look dumb. You're

66:59

going to feel dumb.

67:01

confidence. You don't care how you look

67:02

or how you eat. You're not sit and

67:04

you're not quantifying. He's going to

67:06

think I'm done. She's going to think I

67:08

look stupid. They're going to think

67:09

this. And even for yourself,

67:12

like you don't tally that. You're okay

67:13

with making the wrong decision. It's

67:15

like I'm going to make my choice. I hope

67:17

it's the right one. I did the best I

67:19

could, but I'm comfortable with that.

67:21

But if you're so worried about it's the

67:23

wrong decision,

67:26

then don't make one. And that's that in

67:28

and it of itself that confident people

67:30

don't do that. So the other thing I

67:32

would see presidents do they had they

67:36

had time to themselves

67:38

meaning like you would see them they

67:40

would have time where they would be

67:41

alone and they would think they weren't

67:44

they weren't always exposed or

67:46

surrounded by people. George W. Bush he

67:48

would go to Waco to the ranch. That was

67:50

his roots. That was his place to like I

67:52

need to kind of find my roots. President

67:54

Barack Obama, I spent every holiday in

67:57

Hawaii. He went home. George Bush

68:00

Senior, he would split his time between

68:02

Kenny Bunkport and Texas, Houston. So,

68:06

that was another thing. They'd all go

68:09

home.

68:11

They'd all go home.

68:13

>> I hear from a lot of very successful

68:14

people that I interview that they all

68:15

have some kind of meditation practice.

68:17

And even when I looked at the life of

68:20

someone like Steve Jobs and how he was

68:21

able to continually see around corners

68:23

and remove the keyboard and remove the

68:25

stylus and remove the the iPhone jack

68:27

and remove Java from our phones and do

68:29

all of these things that at the time

68:30

were like crazy talk that

68:33

that someone who was motivated by

68:36

money today would not have done, but

68:38

someone that could see the future

68:39

tomorrow could have done. And um you

68:42

come to learn that he was basically like

68:43

a yogic like he was he was a meditator.

68:46

And what you described there made me

68:47

think of that which is okay all these

68:48

successful people seem to be have some

68:51

kind of practice where they get out of

68:52

the trenches and like into their

68:54

intuition or into the clouds alone so

68:59

they have space to stand back from the

69:01

the painting so they can see the full

69:03

picture.

69:03

>> Do you know what they would all also do?

69:05

I can't speak for all of them but a lot

69:07

of them worked out like their workout

69:09

was built into their schedule. Uh

69:11

President George Bush uh Jr. he would

69:14

bike he used to actually be a runner. He

69:15

was a very fast runner. Um because they

69:18

would ask for agents to run with him and

69:19

you when you run when when you would run

69:21

you have to run with your gear on.

69:23

President Clinton was a runner. Then

69:25

Bush Bush started biking so you had to

69:27

be a good biker.

69:28

>> Where can they run?

69:30

>> Well, President Bush would run the

69:33

trails when we'd go to Texas or Waco.

69:36

You're not going to run the streets of

69:38

Washington DC. So they have the White

69:40

House has its own internal gym. But they

69:43

did they did run. They were very

69:44

athletic. President Barack Obama every

69:46

morning gym.

69:50

So the part of integrating the body into

69:53

the mind is key. I saw them all do it

69:55

and I think that plays a role. It can't

69:57

just be we separate the mind and body.

70:00

You

70:02

when you physically take I've just seen

70:04

them all do it and I learned it also as

70:06

an agent like you're you had to work out

70:09

and you had to use your body because

70:13

also when you use your body and you're

70:15

moving it and you're you're working it

70:17

out, you're taking care of it, you feel

70:19

good. Do you feel like you're doing

70:20

something powerful and positive for

70:23

yourself? And that in and of itself

70:25

builds confidence and strength.

70:27

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70:29

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71:27

I was trying to understand what it feels

71:29

like to have true a true lack of

71:31

confidence. Like, how does it feel

71:32

inside your body? And the research I did

71:35

showed there's really four areas that

71:37

you feel it. The first area is in your

71:39

body physically like the tightness in

71:40

your body body which could be clenched

71:42

jaw. It could be like that fidgeting you

71:44

see heart racing all the like fight

71:46

orflight responses. The second way you

71:47

feel it is in the mind self-doubt asking

71:49

yourself always am I good enough? Kind

71:51

of double- guessing yourself running

71:53

through worst case scenarios ruminating

71:55

on your past mistakes. The third way is

71:57

in your emotions which is this feeling

71:59

this insecurity that you might be

72:01

exposed at some point. Um avoiding

72:04

speaking out too much or holding

72:06

yourself back. The and the last way is

72:08

in behavior which is speaking softly,

72:11

rushing your words, avoiding eye contact

72:13

and apologizing.

72:14

>> I don't

72:15

>> too much.

72:16

>> I feel that's such a waste of time

72:21

like to spend to sit and analyze

72:23

yourself. Now, if you're not a good

72:24

speaker, I look at it as I want to work

72:27

on my speech. It's paral linguistics

72:29

it's called, right? Uh, I want to try

72:31

from my uh the best tone I can so that I

72:34

can speak with authority. Research shows

72:37

that it's not what you say. People

72:39

sometimes sit and memorize like what

72:41

they're going to say, the words they're

72:42

going to use when in fact the research

72:43

shows

72:45

what you how you say it impacts people

72:48

more than what you say.

72:49

>> So the way that you speak is clearly

72:51

resonant with people. Are you aware of

72:54

what it is about the way you speak that

72:57

is making my viewers show up every time

72:59

you come here in the tens of millions to

73:01

hear you speak?

73:05

>> When I speak, I own my voice. So there's

73:09

paral linguistics there. And I learned

73:11

this from doing the news because if I

73:15

don't sound like I know what I'm talking

73:17

about, then does not matter what I say.

73:20

It's what I sound like.

73:22

So if you know even using the the right

73:28

part of my voice my my deeper uh tone my

73:31

authentic tone you know it's very

73:34

different. Hi I'm Evie. How are you

73:36

doing? Okay. One of the things that

73:38

really makes sure in front of my

73:39

daughter not to go in a really high

73:40

pitched voice because I don't want her

73:42

growing up talking like this. I want her

73:44

to grow up having a stronger, deeper

73:46

tone voice because the research shows

73:48

when you own your voice, people respect

73:51

you and they see you as an authority.

73:53

And so I just don't want to

73:54

inadvertently give her that high-pitch

73:57

voice, which doesn't mean it's her

73:58

natural voice. It's the voice that I've

74:01

helped cultivate and groom for her to

74:02

have. So let's just put that right

74:04

there. So those are little things that I

74:07

also have awareness of. I don't want to

74:09

tell her, hey, speak this way. I'm going

74:11

to show her to speak and she's going to

74:12

she's going to mimic that. So when you

74:15

look at how you present yourself to

74:16

others. So as far as like when I come

74:18

here, I come here and I look at it this

74:20

way. This interview is not about me.

74:22

You've invited me here what third time.

74:24

Thank you. I'm super humbled. But this

74:26

isn't about me. It is about them, the

74:28

audience. Right? I don't matter. I'm

74:30

irrelevant. You're irrelevant.

74:33

We're two people who are trying to share

74:34

information that maybe hopefully make

74:37

the world a better, more wise, more just

74:38

place. Maybe it helps makes people's

74:41

lives a little bit better. That's what

74:43

matters. They matter. We don't. And so

74:46

when you bring that in and you put all

74:48

your energy on the person you are

74:50

speaking to because they want to hear

74:52

it.

74:54

And if you put that there, then they

74:55

feel it.

74:56

>> As you said all of that, I was analyzing

74:57

the way that you were speaking. And you

75:00

do a bunch of really interesting things.

75:01

One of them is that you take silences

75:03

that most people would not take.

75:06

>> Okay. I'm going to Don't be offended.

75:07

I'm going to try and Okay. I'm going to

75:08

try and show show what I mean. Are you

75:11

there for you

75:13

or are you there for them? Most people

75:16

wouldn't have taken that silence.

75:17

There's a certain selfish because

75:19

silence is taking something from some

75:23

someone in a in an interesting way. It's

75:25

like you've taken some time from someone

75:27

and people, you know, as it says in

75:29

these studies that are low confidence,

75:31

they rush because they know that

75:33

>> I don't want to waste your time. I'm not

75:34

that important. So, let me hurry through

75:36

this. Yeah. So I don't I don't cuz you

75:38

because you're more important than I am.

75:40

100% right. So you I will give kudos to

75:42

this. I watch presidents speak. Barack

75:44

Obama again this is something I shared

75:46

publicly and I think it's okay. He was

75:48

brilliant at this. He would watch his

75:50

speeches. He would speak and he would

75:53

take his time. He would do emergency,

75:55

you know how they would interrupt TV

75:56

shows or something emergency, you know,

75:58

message or breaking news from the White

75:59

House, whatever. I never saw him rush

76:02

through anything. I never saw him, you

76:03

know, say it himself or think, I better

76:05

hurry up through this. You know, I'm

76:07

disrupting Gray's Anatomy. People want

76:09

to get back to the show. No, I'm the

76:10

president of the United States. I have

76:12

something relevant to say and I'm going

76:14

to say it.

76:16

I'm going to own my time in my voice.

76:17

I'm not going to waste your time. I'm

76:19

going to get to the point. I'm not going

76:21

to belabor the point. That's different.

76:24

But I'm get to the point and I'm going

76:25

to pause. I'm going to own my time. So

76:28

when you speak again this is it's how

76:30

you say it not what you say. You also

76:33

want to give people time to absorb what

76:35

you're saying to feel what you're

76:36

saying. When you slow down also as a

76:38

presenter I am less likely to make

76:40

mistakes. I am less slightly less likely

76:43

to say the wrong thing live on camera.

76:46

When I do the news I am less likely to

76:48

do these things and I'm more likely to

76:49

able to think process and share. And

76:52

you're right. How many times do people

76:53

do presentations and when I do

76:55

communication for companies, I always

76:57

tell them when you're doing your

76:58

presentations, please don't do this. All

77:00

right, guys. Just one other thing. Let

77:01

me put this in here. I don't want to

77:02

waste anybody's more time or take up any

77:04

more time. Just really quickly,

77:07

what did I just do? I just told you what

77:09

I'm about to tell you really isn't that

77:10

important. So, don't even listen. Why do

77:13

we do that? I'm here. I'm speaking. what

77:16

I have to say. If I'm saying something

77:18

of value, if I know I'm saying something

77:20

of value because I'm trying to share and

77:23

make the whole system, the process

77:25

better, then pause. I'm going to pause.

77:27

I'm going to speak. I'm going to share.

77:29

But if I'm talking for myself because

77:31

I'm insecure. I want people to see me.

77:33

Everybody needs to know you're sitting

77:34

at that table, right? Make yourself

77:36

known. Make sure they can hear you. Make

77:38

sure they see you at that meeting. You

77:40

just made that about you. You shouldn't

77:42

be at that table.

77:45

That's the difference. Command your

77:46

voice. Also, the science and research.

77:49

So, because I know you like science and

77:50

research, the more we speak, meaning if

77:54

we talk a lot and we use a lot of words

77:56

and we don't get to the point, we are

77:59

seen as less trustworthy.

78:02

And people value uh they people will

78:05

assess how competent and confident you

78:07

are in the way you speak. Get to the

78:10

point, say it with less words, and be

78:13

impactful. Command what you say. So, I

78:16

think what we're trying to say is I

78:18

command what I say. I'm not as worried

78:21

in my head. Am I wrong? Am I right? Am I

78:22

going to say the wrong thing from time

78:23

to time? Sure.

78:26

Who isn't? But I'm owning my voice. And

78:29

I think people are so afraid to own

78:31

their voice. Own your voice. And if

78:33

you're wrong,

78:36

if your intention is right and you've

78:38

prepared and you're doing your best and

78:39

you're being genuine, not authentic,

78:42

you're being genuine, and you genuinely

78:44

care about the people you're speaking

78:46

to, the audience, then it's all okay.

78:50

You use your hands a lot as well which

78:52

is I think is a trait of someone who is

78:55

feels like they deserve

78:58

your attention and space and respect

79:01

because it takes up room to and as you

79:04

were doing that you were using a good

79:07

you know 50 cm either side of you to

79:09

make the point but it's also just more

79:11

engaging to watch because you went

79:16

and most people wouldn't a lot of people

79:17

you know it's kind of like

79:20

It's

79:20

>> so there's a couple of things that so

79:21

it's really good that you brought that

79:22

up. One, I'm Greek, so that plays a

79:24

role. So I try not to be so they're

79:26

called illustrators when people use

79:27

their hands, but yes, there is a

79:29

strategy to it. One, I learned it from

79:31

what doing television when I first began

79:33

doing the news, which I knew nothing

79:34

about. Again, I went from a a job where

79:36

you were supposed to be not in front of

79:38

the camera, actually out of the camera

79:40

because the camera was supposed to catch

79:41

the president, never you, to being in

79:44

front of the camera. friend, the

79:44

producer I worked with the very first

79:46

day said, "Let me give you a secret,

79:48

when you're on camera, just so you know,

79:51

the camera sucks like 25% of your energy

79:54

away. It takes immediately 25% of your

79:57

energy out. So when the person is

79:59

watching,

80:01

you look flatter." You ever watch Zooms?

80:02

You ever do Zoom and it looks like

80:04

everybody's bored out of their mind and

80:05

you're thinking, "What's going on?" It's

80:07

not them, it's the camera. It takes

80:10

energy. So, if you're trying to engage

80:12

people, one of the things you can do,

80:14

first of all, when you speak, people

80:15

hear 49% of what you say. So, when

80:18

you're talking, if you're able to keep

80:20

their attention, they are hearing half

80:21

of what you say. And that's if they're

80:23

connected to you. So, think about that.

80:25

Now, I'm trying to speak. And when you

80:29

speak, you're also telling a story. So,

80:31

I can sit like this, which side note,

80:34

um, when you sit on your hands, it's

80:36

considered, uh, some people say it's a

80:37

considered sign of, um, deceit. I'm

80:40

hiding my hands. Uh, I'm a liar.

80:42

>> Mhm.

80:43

>> Um, so when you you people don't see

80:45

hands, it's a sign of untrustworthy. Uh,

80:48

untrustworthiness, like you can't trust

80:49

them. When you see hands, open hands,

80:52

I'm no threat. It's kind of like an

80:54

psychological thing for prehistoric

80:55

time, prehistoric times. I see no

80:57

weapons in your hand. I can trust you.

80:59

So that's something I learned as a

81:01

technique as well in the polygraph room.

81:03

Always have your hands out. Always be

81:04

open. I'm open. I'm here for you. And so

81:07

I've I've learned to roll that into how

81:11

I present because I learned that it's

81:13

really important to use your hands and

81:15

you are storytelling. Um and you are

81:17

commanding your voice. So all those

81:20

things combined, you're you're trying to

81:22

keep also people's attention. So you I

81:24

also look at it, I'm trying to keep you

81:25

engaged in the conversations. So, I

81:28

can't be lazy and not I have to work

81:31

hard to keep you engaged. You're you're

81:33

also people kind of like they pingpong.

81:35

Even if somebody you ever go to a

81:36

conference and you're like, I'm really

81:37

going to pay attention. I'm going to

81:38

really focus and 5 10 minutes you're in

81:41

there and you lose people. It's not

81:43

their fault. What am I going to eat

81:44

later? Where am I going to go for lunch?

81:45

Did I send that email? Oh, I have to

81:47

pick up my dry cleaning later. People

81:49

pingpong. So, it's especially today

81:50

where you're competing with all this

81:52

noise and there is so much noise out

81:54

there. you really are trying hard to

81:57

keep you people engaged. So you don't

81:58

have to be long-winded. Speak, engage,

82:01

show them that you're there, own your

82:03

space, and command your words.

82:06

>> One of the things I learned from

82:07

watching Mr. Beast make content, but

82:09

also from doing this podcast and sitting

82:11

with guests that get really high

82:12

retention cuz like the audience don't

82:14

know this, but when every guest comes on

82:16

the show, we get a graph back from

82:19

YouTube and the other places that the

82:20

podcast appears that shows how many

82:23

minutes people listened for. And

82:25

sometimes there's like big swings there

82:29

between the lowest performing guest and

82:31

the highest performing guest on YouTube.

82:33

There's a

82:35

100% gain in retention. So like thinking

82:39

back over the last month, the lowest

82:41

performing guest on the diversity here

82:42

in terms of how long people listened for

82:44

is let's say just arbitrary number

82:47

people listened for one hour. The

82:49

highest performing they listened for two

82:51

hours. And that's the the range that we

82:53

see. And when I look at why that is,

82:55

it's often because it's well, it's

82:56

always because of the way that they

82:57

speak. You're one of the people that has

82:59

extremely high retention, because of the

83:01

way that you speak. And Morgan Hel's

83:03

another one. And I I was watching Morgan

83:05

Hel the way he delivers his message. And

83:07

he basically always starts it with a

83:11

curiosity gap or a promise. And Mr.

83:13

Beast does the same. Mr. Beast's videos

83:15

don't start with, "Hey, uh, hi, I'm Mr.

83:16

Beast. Welcome back to my channel." He

83:18

immediately shouts a promise in your

83:19

face which is like I've put a thousand

83:21

people in that circle. The last one to

83:22

leave wins $5 million. And immediately

83:25

there's this curiosity gap like I want

83:26

to see the answer. And I just noticed

83:28

that in great speakers even on stage

83:30

when I go to conferences is they they

83:32

leave me hanging on something that they

83:35

haven't yet given me.

83:37

>> Somebody once when I began doing

83:38

keynotes or speaking there was this

83:40

other speaker and he said to me, he's

83:42

like, "Let me give you some advice,

83:43

kid." I was like, "Sure, I'll take it."

83:45

I didn't mind. and and he hadn't heard

83:48

me speak yet. It was just he was just

83:49

trying to impart wisdom. He said, "Just

83:51

because you're an expert doesn't mean

83:53

you're interesting

83:56

and it always stuck with me because

83:58

there's people, Stephen, that are

84:00

probably smarter than I am, have more

84:02

years or time or experience in the US

84:03

Secret Service that I do.

84:06

There's always somebody that's better,

84:07

smarter, faster, whatever.

84:10

But a big part of what plays a role is

84:14

how you present and how are you sharing

84:16

that information and are you doing an

84:18

effective job,

84:20

right? It's not about let me tell you

84:21

how smart I think I am.

84:24

It's about being able to relay that

84:26

information in a way that people can

84:28

understand and that's digestible. It's

84:30

how they it's how they process

84:32

information. Do you know I even learned

84:33

to do that in the interview room when I

84:35

would morandize people. I was trying to

84:37

assess where they were linguistically

84:40

and so I could speak to them in a way

84:42

that resonated with them. So one of the

84:44

things I would do is I had Miranda. I

84:46

never read Miranda verbally. The Miranda

84:48

writes in the United States before you

84:50

interview anybody and I would do this

84:52

whether they were an applicant, a

84:53

suspect, a a victim cuz you never knew

84:55

how things were going to go. I would

84:56

Miranda everybody. You know, you have

84:58

the right to remain silent, all that. So

85:00

I had a piece of paper and I would hand

85:03

it to them and I would say please read

85:05

each sentence out loud. So the first

85:08

sentence would be and I would have them

85:09

hold it. They would read out loud loud.

85:11

I have the right to remain silent and I

85:14

would ask them do you understand that? I

85:15

wouldn't read it. They would say it. I

85:17

would listen to them and I wanted to

85:19

hear their speech how they you know like

85:21

how how it resonated the their language

85:24

skills. Then they would sign it. Then

85:25

we'd finish it and then I would ask them

85:28

questions that I already knew the answer

85:30

to. What's your name? What's your date

85:32

of birth? Where are you from? I had all

85:35

of this. I did not need it. But it was a

85:38

way for me to assess their speech. And

85:40

then based on that, I would meet them

85:42

where they were.

85:44

I'm not going to speak the way I

85:46

normally speak. I'm going to adapt my

85:48

speech. There's adaptability in a way

85:51

that's going to resonate with you the

85:53

most. So using big hefty words, speaking

85:57

super fast, especially I'm from New

85:58

York, like I said, I'd go to the south,

86:00

they speak slower. I would have to slow

86:02

down so I could meet them where they

86:04

were. So I could speak to them in a way

86:06

that resonated with them. It's the

86:08

listener that matters. I am irrelevant.

86:11

We don't matter. They matter. Where is

86:14

that person? I'm going to meet you

86:15

there. Also, even when you write, do one

86:17

of the things I learned in journalism

86:19

school, New York Times writes at an

86:20

eighth grade level

86:23

to keep it simple so that people can

86:26

actually finish the article or even a

86:27

book. My book, do you know how hard it

86:29

was to write the book? Not for the

86:31

content, but to write it in a way that

86:34

was easy for people to read, not for

86:36

people to read a chapter and be like, I

86:38

need a nap.

86:39

>> Because it's a co it's too cognitive

86:41

heavy. You want to do things that people

86:43

can absorb and they don't have to use

86:45

all their all their brain power. If it's

86:48

too hard, if we speak too smart or too

86:51

complicated, people get tired. So the

86:53

delivery mechanism in which you give

86:55

information really matters. You're

86:57

talking so that they can understand, so

87:00

that it's not hard for them to follow

87:01

you, so that they can follow you easily,

87:04

they can stay connected with you, and

87:06

they're not needing a nap after you're

87:07

done.

87:09

You speak for them, not for you.

87:13

>> A lot of people, especially I think

87:15

podcasters, sometimes

87:18

like to use bigger words because it

87:19

makes you sound smarter.

87:21

>> The research shows that actually people

87:22

see you as less competent.

87:25

When you use simpler words and you get

87:27

to the point and you you use less words

87:30

in the vocabulary, it actually shows

87:32

that you're deemed as more competent,

87:34

more confident, and more trustworthy. I

87:36

realized this a couple of years ago when

87:38

we I was running my New York office for

87:39

my old company. And uh there was this

87:42

young young lady in the team who I'll

87:45

call my name Sarah. I'll call her Sarah.

87:48

And Sarah in meetings would um when we

87:51

were doing like creative brainstorms for

87:52

clients. We had Uber was a client. I

87:54

remember being sat in the Uber

87:54

brainstorm. Um she would kind of think

87:57

out loud. And so she would say, "What

87:59

about if we did, I don't know, maybe we

88:00

could do something like um maybe we

88:02

could do like a pop-up and then we

88:03

could" and she was thinking out loud.

88:05

And then there was this other guy who I

88:06

can name called Cah Katy. He's a friend

88:08

of mine still to this day. And he would

88:11

never speak. But the minute he started

88:13

speaking, it was like the the room fell

88:15

silent because he spoke so infrequently.

88:18

We all knew that he was taking the time

88:20

to think about what he was saying and

88:22

what he was saying was about to be

88:24

really really valuable. And I would

88:25

witness with Sarah people literally cut

88:29

her off. They would even be before she

88:33

had said a word, like the first two

88:34

words out of her mouth, they would

88:36

immediately assume that it was not worth

88:39

paying attention to because she had

88:41

developed what I would later call a bad

88:44

contribution score, which is kind of

88:46

like your credit score, but you hurt it

88:48

when you contribute beyond value, if

88:52

that makes sense.

88:53

>> Yeah. Well, she's not. You notice she's

88:55

so engrossed. And it's not to make to

88:58

throw, you know, judgment at her, but

89:00

that's what happens when you're so

89:01

engrossed in what you're thinking that

89:04

you lose you lose sight of there's 10

89:06

other people in this room.

89:09

And

89:11

this is when if you're going to open

89:12

your mouth, open your mouth. Use your

89:13

pauses, use your silences so that you

89:16

can make sure your message is impactful

89:17

and you're not running through, you

89:19

know, you're not vomiting everything

89:20

out, which also makes you look nervous

89:22

and lacking confidence. But if you're

89:25

going to speak, then

89:28

command what you say. Speak with

89:30

conviction and don't waste people's

89:32

time.

89:34

>> You can think of people in your life,

89:35

right? If you think about all the people

89:36

you work with, there's ones that overt

89:38

talk and there's ones that definitely

89:39

under talk and then there's ones that

89:41

like hit the balance just right. And

89:43

what is the Can you like tell me about

89:46

these people and how and if that's even

89:47

true what I just said?

89:49

>> It is true. I think it depends who it

89:51

is. If it's someone I'm working with,

89:53

I'm always kind of like, can we just,

89:54

you know, in my head I'm like, land the

89:56

plane, land the plane. Like I just I

89:58

don't I have to have like 10 more

90:00

conversations like these. It's not to be

90:01

mean, you know, but as you go higher up

90:04

or as you're doing more, you have less

90:06

empathy. Ironically, it's not because

90:07

you become meaner. It's just I I don't

90:09

have the ability. And

90:12

>> can I'm going to can I ask you a

90:13

question actually?

90:14

>> Sure.

90:14

>> Do you tend to draw people that want to

90:18

work with you who think they see the

90:21

persona Steven here

90:24

>> and you're you're guiding people, you're

90:26

helping people, you're in some way

90:28

mentoring people. Do you find that

90:30

people want to come to work for you

90:32

because they think you will do that for

90:34

them? Do you tend to draw those

90:36

personalities?

90:36

>> Of course.

90:38

>> How do you know you have that?

90:40

>> This is a good question. Usually in the

90:42

interview process, their orientation

90:46

towards why they're here will be too

90:48

much about Steve, about too much about

90:50

me. And it'll be highlighted when they

90:52

meet my executives, my team, my chief of

90:54

staff, my CEOs, whatever. They'll say,

90:56

they'll always come to me and say, I

90:57

think this one's a little bit too

90:58

interested in you and not the role. And

91:00

so when I get to meet this person, I'll

91:02

ask them a very simple question, which

91:03

is explain to me exactly why this job

91:05

appealed to you. And they should be able

91:07

and in that moment they all their

91:09

answers should be about the work at

91:11

hand, not I read your book and I thought

91:13

loved your p, you know, it should never

91:15

be that because as you know from working

91:18

with very interesting people, that stuff

91:20

will fade. And when we go into the

91:21

trenches, it won't matter whether you

91:23

liked my book. like we're here to do

91:25

work and you have to like love the work.

91:27

You have it has to be the the work has

91:29

to be the thing you're thinking about in

91:30

the shower. Not not my podcast. And if

91:33

that if that's the case, then you you'll

91:35

be fine here.

91:36

>> When I did the hiring for the US Secret

91:38

Service, I did the polygraphs. Now, I

91:39

know you can't polygraph people, but

91:41

they would we would polygraph people.

91:42

So, I was like the last line of defense.

91:44

They'd go through the whole hiring

91:46

process, right? Interviews, um panel

91:49

interviews, exams, there's, you know, uh

91:52

tests you would have to take. Anyway, so

91:54

you pass all this stuff, right? And then

91:56

you get to me. And so I was kind of the

91:58

last line of defense. And one of the

92:01

things I would ask them during the

92:02

interview, I would ask them kind of like

92:06

what you said, why do you want to be a

92:08

US Secret Service special agent? And I'd

92:10

typically get two types of answers. Oh,

92:12

I think it'd be really interesting

92:14

challenge. I want to see if I can do it.

92:16

You know, it would be really, you know,

92:18

I I want to see what, you know, if I'm

92:19

able to do it. And then the other answer

92:23

I would get typically would be, you

92:25

know, I want to serve my country. I want

92:27

to help protect people. I want to do

92:29

something bigger than me. Do you know

92:32

who made it through the hiring process?

92:35

These guys. These guys who are I, me, I

92:38

want to learn. I want to challenge. I

92:39

want to see I can do it. Because they

92:41

were so selffocused. They they they not

92:43

only were they not making it through the

92:44

hiring process, they wouldn't make it

92:46

through training.

92:47

>> Yeah.

92:48

Because these guys were focused on the

92:50

bigger thing, the role,

92:52

>> and then these guys were focused on

92:53

themselves, what they could get out of

92:54

it. So when people are interviewing with

92:56

you, what can they get out of it? I get

92:58

to be around Steven.

93:01

Me, me, me. There it is.

93:04

>> Yeah.

93:06

This is also just a really good piece of

93:07

advice for what to aim at in your life,

93:10

which is not to aim at the labels, the

93:12

flashy things, the the ephemeral, the

93:15

things that will fade after a week, a

93:16

month. Actually, this goes back to what

93:18

a problem my friend has with he goes for

93:19

people that look really good on the

93:20

outside. That's part of the reason he's

93:23

he's still single. He really cares about

93:25

what it looks like. And I remember one

93:26

day him saying to me, you know, I've

93:28

just started dating this girl, Steven,

93:29

but I'm not sure because, you know, I

93:31

just think if I walked into a restaurant

93:33

with her on my arm, then I I just don't

93:35

know how it would look. And I remember

93:36

thinking to him, bro, you're so like if

93:38

that's what you you care about,

93:41

you are you're going to struggle. And

93:44

people care too much about how it looks.

93:46

>> How they look.

93:47

>> How the job makes them look. How the

93:49

situation makes them look.

93:51

>> Yes. Yes. Although I will say to my

93:54

husband sometimes I'm like, "You're

93:55

lucky you're hot." When we fight, you're

93:57

lucky you're a good-looking hot man. Cuz

93:59

I don't know if we would have survived.

94:00

So there's moments, Stephen. Truth be

94:03

told, I'm looking I'm like, "You're

94:04

lucky you're a good-looking man.

94:05

Otherwise, I don't know." So the there's

94:08

moments where that'll save the

94:09

relationship. But I digress. I forgot

94:11

what you asked me because I took you in

94:12

a different direction because I was

94:15

really just curious to see, you know,

94:18

because I would see it with like high

94:20

presidents and I would see it with

94:21

certain people and I experienced it

94:23

myself too. Sometimes you get this

94:25

>> Yeah.

94:26

>> And I would think you would get it a lot

94:29

and that's a really tough thing I would

94:31

think.

94:32

>> I would say though some people that have

94:34

been extremely successful in my company,

94:36

they were also big followers of the

94:39

show. I'm thinking of you, Cristiana.

94:40

Cristiana, who is our chief revenue

94:43

officer, she told me she's listened to

94:45

every episode ever. Actually, in her

94:46

application, she used um in the subject

94:50

line like chapter 19 of my book. And

94:52

then in the email, there was several

94:53

things that I'd written in my books.

94:55

She's an unbelievable performer because

94:57

actually her career and her life and her

94:59

passion is also the work. So it can be

95:03

both, but it can't be just

95:06

as you said, it can't just be, oh, I

95:07

just want to see what the challenge is

95:08

like. It, you know what I mean? It can't

95:10

just be an surface level. Any Is there

95:13

anything else that that is really

95:15

pertinent on the point of, you know,

95:17

that guy backstage that said to you that

95:18

gave you that advice, which was kind of

95:20

a little bit patronizing. It sounded

95:21

like that. You said it wasn't, but it

95:23

kind of

95:23

>> it didn't take it like that. But I'm

95:25

also

95:26

I also don't get easily offended. To me,

95:29

I looked at it like like you have to

95:32

really say something pretty offensive to

95:33

me to be offended. So, I I think I think

95:35

my offensive level is probably my

95:38

tolerance is higher than others.

95:39

>> Is that a good thing?

95:41

>> Yes. Because

95:43

in the job that I came from, you

95:45

couldn't get you just couldn't get

95:47

impacted with people

95:50

as easy. Like, you have to think of it

95:51

this way. Like, it would be something

95:52

stupid, Stephen. Like I probably here in

95:55

New York once, President Barack Obama,

95:56

he went out to dinner and I had to tell

95:58

somebody standing by the restaurant,

95:59

"Ma'am, you know, sir, could you please

96:01

could just cross the street and stand

96:02

there cuz we had to clear the area and

96:04

people lose their minds. You're

96:06

violating my rights." Phones come out.

96:08

They're yelling at you in your face.

96:09

Now, the New York me or the the the EVE

96:13

me wants to just like punch him in the

96:16

throat, go across the street. Like, I

96:17

don't I don't have time for this. She

96:19

can't do that. So when you you have a

96:23

job where people

96:25

dislike you because you're law

96:27

enforcement

96:28

and they're in your face and when you're

96:30

telling them to do something they

96:32

automatically you have something called

96:34

reactants. Nobody likes to be told

96:36

anything that nobody likes to feel like

96:38

they don't have control over their

96:39

lives. So they have reactants which

96:41

means immediately they're going to push

96:43

back. A really good example is COVID

96:46

people losing their minds, you know,

96:48

when they were forced to wear masks. And

96:50

a big reason it wasn't really the mask.

96:52

It was that they felt that they had no

96:53

autonomy. You're telling me what I have

96:55

to do and I feel like I have no control.

96:57

So in law enforcement, you're typically

97:00

dealing with this often where you can't

97:02

offer people a choice. Typically, it's I

97:04

need you to do this. So when you have

97:06

people really escalating and getting in

97:08

your face and in many situations wanting

97:10

an altercation, they want to put on you,

97:12

they want to put on YouTube, they want

97:14

to put on social media, you have to

97:16

manage yourself. Also, in my mind, I'm

97:18

like, you're not going to get that from

97:19

me. So, you do have a higher threshold

97:25

to tolerate a lot more nonsense. So, if

97:28

I was someone who was really

97:29

disrespecting you when you were doing

97:30

your job and I was shouting in your

97:32

face, you told me to get across the

97:34

street and I started cussing you out and

97:35

being very personal and trying to sort

97:37

of exacerbate the situation. What would

97:39

be going through your head at that exact

97:41

moment? I'm now screaming in your face.

97:43

I've got my phone out. I'm telling you,

97:44

you're live on Instagram.

97:47

What what's what is actually going

97:48

through your head versus what you're

97:50

displaying externally? What I would say

97:52

is, "Ma'am or sir," whoever it was, I

97:54

was like, "I appreciate you're

97:56

frustrated. However, I'm not able to

97:59

have you stand here. Could you please go

98:01

across the street?"

98:01

>> And what's going on up here?

98:03

>> How many times I'm going to say this

98:05

before I force this person across the

98:06

street before I put handcuffs on them?

98:08

That's what's happening in my head. So,

98:09

in my head, I am doing mathematical

98:11

equation. How many chances do I give

98:13

this person before I throw on handcuffs?

98:15

Have you ever had someone insult you

98:19

>> in a really vicious just like horrible

98:21

way?

98:22

>> Dits, dummy, Barbie, you know,

98:25

>> and does does it offend in inside even

98:27

if you don't show it?

98:30

>> I don't want to say you get used to it,

98:32

but you don't take it personally cuz

98:34

they don't know me. Also, when you're in

98:36

law enforcement, you're

98:39

you're seeing people at their worst. You

98:42

are seeing the worst of humanity. That

98:44

is one of the toughest jobs even when

98:47

even with military a military they go to

98:49

war war that's atrocious but you go you

98:51

do your tour and you're out and then

98:53

maybe you go back but you get reprieve

98:55

law enforcement you're doing this for

98:58

your entire career every single day you

99:00

are seeing the worst in humanity people

99:02

are lying to you they're um committing

99:04

crimes like you really could lose a lot

99:07

of faith you really could become really

99:08

cynical actually a common trait in law

99:10

enforcement so you have to be really

99:11

careful to not become overly cynical cuz

99:14

you're seeing the worst of people and

99:16

they're also bringing out their worst

99:17

behavior. For whatever reason, people

99:19

are not their best the best version of

99:21

themselves. And again, you're also

99:24

typically not dealing with the good

99:26

citizen. You're dealing with people who

99:29

are consistently com committing crimes.

99:32

If you look at crime in general, the

99:34

vast majority of crime, it's committed

99:36

by the same group of people. And the

99:39

majority of arrests, if you look at the

99:40

arrests, they're misdemeanors, meaning

99:44

driving while intoxicated. They're

99:46

smaller things. Felonies, really serious

99:48

crimes. These are people who typically

99:50

violate the law consistently. So when

99:53

there this is happening, I we would

99:56

memorize uh what the US Secret Service

99:58

did is they taught us to fight with

100:00

facts. I fight with facts. So, we

100:02

actually memorized the title codes like

100:04

18 title 18 USC was it 3056 that gave me

100:09

the right to um do what I needed to do

100:12

to secure and protect the president of

100:14

the United States. And if you were

100:15

interfering with that, then the law gave

100:18

me the right to arrest you if I needed

100:21

to. I didn't want to arrest anybody. I

100:22

didn't care. But the law gave me that

100:24

right cuz now you're impeding in my

100:26

ability to do my job. So, one of the

100:28

things I would do is I would say,

100:29

"Ma'am, uh, you are right now impeding

100:32

with title 18 3056." And I would say the

100:35

title of what it was, which says that I

100:38

have to do X, Y, and Z. So, here's the

100:40

thing. I don't want to arrest you, but

100:42

you do need to move across the street.

100:43

You can move across the street and I can

100:45

get somebody somebody to come talk to

100:47

you or, you know, it's going to

100:49

escalate. It's up to you. Most people,

100:51

Stephen, most listen, but a lot of

100:54

people like theatrics.

100:55

>> You said it's up to you. That's giving

100:56

them an element of control, which is

100:58

good.

100:58

>> It's up to me. Look, at the end, they

100:59

have to do it because I have to do my

101:01

job, right? But the majority of time,

101:04

>> but you've given them the choice because

101:06

you've said you can either scrape or

101:08

this.

101:08

>> Yes. But sometimes you have to repeat it

101:10

like 15 times to people before you

101:13

actually do it. Here's the thing. Once

101:15

you put hands on people, the last thing

101:17

you want to do is put hands on people.

101:18

The minute you put hands on people,

101:22

>> everything breaks bad. They're gonna

101:24

freak out. Somebody's gonna get hurt.

101:26

They're gonna It's It's not a good

101:28

thing. The majority of people I would

101:29

arrest after I would arrest them, I'd

101:31

have to take them to the hospital. Not

101:32

because I did anything to hurt them, but

101:35

my heart hurts. I'm stressed. I have I

101:37

don't know what's happening. I have a

101:38

headache. I don't want them to die on

101:39

me. And the majority of the time, I

101:41

would take them to the hospital or they

101:42

were faking it. I've had people fake

101:44

heart attacks cuz they thought I'd feel

101:45

bad and take the cuffs off. And I'm

101:47

like, "Okay, are you having a heart

101:49

attack? Let me put the cuffs on. We're

101:50

going straight to the hospital." And I

101:51

would take them to the hospital. So

101:52

there's a lot of tactics people would

101:54

use to also get you to stop.

101:57

Manipulators, which people can do the

101:59

average person, not in this way, but

102:01

ways people can manipulate you to stop

102:03

whatever it is you're doing. Let's say

102:05

you're trying to find out the truth of

102:06

something or you're in you're trying to

102:08

get to you're asking questions and the

102:11

person doesn't like it, they may start

102:13

crying. People would cry when I would

102:15

arrest them as a way for me to feel

102:17

sorry to stop. So often people will use

102:19

things to get you to feel bad, to leave

102:21

them alone. Let's say you're going to

102:23

fire somebody because for something they

102:24

did and you're asking them questions and

102:26

they start crying in the office instead

102:27

of asking the questions, right? That's a

102:30

way to deflect, to get you to feel bad,

102:32

to stop your line of fire of questions

102:35

to get you to stop. Very common. Very

102:37

common. Crying. It's a manipulation

102:39

tactic. And there's other things people

102:41

can do. So people will use certain

102:43

things to get you to stop what you're

102:45

doing. And sometimes people fall fall

102:47

for it or they'll say things to you,

102:49

you're only doing this to me because I'm

102:51

a woman or because I'm this. And those

102:55

sometimes, not that they're not true,

102:57

but a lot of times it can be used as

102:58

manipulators to get you to back off.

103:02

>> In that scenario, you're being met with

103:04

emotion. And it appears that you're

103:06

returning logic because you're talking

103:09

about the title code

103:10

>> and you could, I guess, return emotion,

103:12

but it

103:12

>> No, no, you own your emotion. Nobody

103:15

should provoke you. Nobody.

103:18

You're Steven Bartlett, dire CEO. Nobody

103:20

provokes you. You own your response. You

103:23

can go in that back room and [ __ ]

103:24

somebody to, you know, like do it in the

103:26

mirror, but nobody nobody owns that.

103:29

Nobody should take that from you. Who

103:31

are they to take that from from you? And

103:32

who are you to surrender it? That's the

103:35

way I look at it. You're going to be

103:37

dealing with people. People are

103:39

revolving door of all their stuff. And I

103:41

do think we see a really heightened

103:44

emotional state with people. Like people

103:47

can't not post stuff on social media.

103:49

Like everybody has to give their opinion

103:50

on something. And sometimes I'm like

103:51

stop. Like everybody doesn't need to

103:53

know what you're thinking. Like stop

103:55

posting. We put so much noise out there

103:57

cuz we think people care. They don't.

104:00

It's like even though when you speak I

104:02

look at social media the same way. What

104:03

are you contributing to the world? Are

104:05

you post it? If you're not, don't post

104:08

it. Don't put more noise. your

104:10

contribution points even in your posts

104:12

and the things you share with the world.

104:13

But I look at it this way. You're at a

104:16

point I understand when you're young up

104:17

until you're 25 years old. I give you a

104:19

free pass cuz that frontal cortex of

104:21

yours is not developed. You're not

104:23

emotionally regulated. But then there

104:24

comes a point where you have to own your

104:27

emotions. I had to because I would lose

104:29

my job.

104:29

>> How do I become unprovokable?

104:32

>> Is there a way or is it just by

104:35

repetitions?

104:35

>> It's repetition. If enough people get in

104:38

your face over time, you learn to manage

104:42

your emotions. But if you spent the

104:44

whole time avoiding people getting in

104:46

your face, I'm not telling you to go

104:47

look for problems, but you shouldn't go

104:49

out of your your your way to avoid

104:51

conflict to such a degree where you're

104:54

willing to do anything and whatever

104:55

because you don't want conflict. I don't

104:57

want conflict. I don't like it. But if

104:59

it shows up in my face, I'm going to be

105:02

there. Yeah. You can also handle people

105:04

non-emotionally with facts. Okay.

105:06

Earlier on you said X, Y, and Z. Could

105:08

you explain that to me? Even sometimes

105:11

when some people tell me, you know, I

105:12

feel like I'm not valued at work or I

105:14

think my boss doesn't care about me or I

105:16

believe this and I want to go talk to my

105:18

boss. And I'll tell them, I'm fine with

105:20

you going talk to your boss. When they

105:22

would ask me for advice, cuz I never

105:23

give unsolicited advice. I'm fine with

105:25

you going in there, but do not go in

105:27

there and say, I think, I feel, I

105:29

believe. Go in there and say, "Hey, I

105:32

did this project. I spent x amount of

105:34

hours on it and I made x amount of money

105:36

for this company. You know, I I'd like

105:38

to put in for a higher position or I'd

105:39

like to put in for this other project.

105:41

Go in with the facts.

105:44

Facts win. Because it's harder for

105:46

people to refute facts. I think I should

105:48

get this. Well, I think you shouldn't. I

105:51

believe, you know, you're treating me

105:52

this way. Well, I believe I'm not. But

105:54

if you say, "We had this meeting. During

105:57

this meeting, you said this and this.

105:59

Could you explain that to me? Because it

106:00

seemed as though you didn't trust me in

106:03

that meeting or it seemed as though you

106:04

were upset with me in that meeting, but

106:06

I'm telling you specifically what I did.

106:09

So, I'm bringing it back to that

106:11

specific fact moment versus now I feel

106:14

that you treat me this way. It's so

106:15

vague and ambiguous. When you go in with

106:17

very specific things, that's harder to

106:20

argue. You want to not that I want you

106:22

to win an argument, but you really want

106:23

to make your point and get results. Be

106:26

very clear and specific. And you know

106:28

what? If you're nervous, write it down.

106:30

I always tell people, write your stuff

106:31

down. Walk into a meeting if you're

106:33

having it with your supervisor. Sir,

106:35

boss, I don't know if people say sir

106:37

anymore. I guess I have to say sir. Sir,

106:39

I just I took some notes down, so I hope

106:41

you don't mind. I'm just going to look

106:42

through it just to make sure I I I speak

106:44

clearly and I don't make any mistakes

106:46

and then go through the points. I

106:48

actually asked a colleague of mine who

106:50

was in a similar situation who wanted to

106:53

have a conversation with me and their

106:54

slightly younger colleague of mine um in

106:58

their early 20ies. They said they wanted

107:00

to speak to me about something and

107:03

my advice to them was actually to write

107:05

it down in a memo as if you were writing

107:08

a story cuz I love narrative memos. And

107:11

I did that because I wanted them to

107:14

properly think about what they wanted to

107:16

say because I knew what would happen is

107:17

they'd come in, they'd start sort of

107:19

like falling over their words a little

107:20

bit. They might not not fully give me

107:23

all the context. And I often do that

107:25

now, which is in all my meetings um that

107:27

we do. We kind of stole this from Jeff

107:28

Bezos Amazon is I'll have someone write

107:31

it into even if it's a two-page memo

107:33

which says like this is the situation.

107:35

This is why I'm bringing you this thing

107:37

in this meeting. This is my proposed

107:39

solution. this is the decision I need

107:42

you know super super clear because in

107:45

business you often find what you know

107:46

whe you have two kind of sides of things

107:48

either someone walks in and freestyles

107:49

with their voice and they stumble in the

107:51

the moment they don't get things out

107:52

properly or someone comes in with like a

107:54

100page PowerPoint presentation which is

107:56

like vague pictures of things and bullet

107:59

points and I hate a [ __ ] bullet point

108:00

because a bullet point is open to

108:01

interpretation so is a picture whereas

108:03

these narrative memos which is what

108:04

Amazon and Jeff Bezos figured out they

108:08

leave no room for ambig iguity and all

108:10

the context is there and actually

108:12

sometimes it actually means that they

108:13

can just send it in in an email

108:15

>> and then you don't have to talk to

108:16

>> and then I don't have to do the hour and

108:17

a half.

108:17

>> Dude, it's funny you say that. When I

108:19

did cases I would always ask and again

108:21

not because I knew to do this. I was

108:23

trained to do this but really good

108:25

interview is get people to write not a

108:27

memo but a statement

108:29

>> before you even interview them you know

108:31

and if it was like the date of the crime

108:33

for example tell me what you did from

108:35

the time you woke up on this date till

108:38

the time you went to sleep and it would

108:39

be a memo

108:40

>> of what they did that day or tell me

108:42

what you know about blah blah blah blah

108:44

and I would read those statements and I

108:46

would know often who was my suspect who

108:48

wasn't I had one case where baby was a

108:52

few months

108:53

baby had a broken arm and it was between

108:56

the dad and the nanny that police were

108:58

looking at and police weren't sure which

109:01

one it was. We think it's either the

109:03

nanny or their dad. Now, in a criminal

109:05

case, you always want to talk to the the

109:08

most likely suspect. You don't build

109:09

your way up. I go to the person who I

109:12

likely think did it. I'm going straight

109:13

to the person, right? I don't want to go

109:15

to the person I think maybe did it and

109:17

then build my way there. I want the one

109:18

I want the person that I truly believe

109:20

is my suspect, my offender. So, I get

109:24

the statements and I read them both. I

109:26

read dad's and I read nanny's. I read

109:29

dad's and I'm like, it's not dad. I knew

109:32

from the statement it wasn't dad. I read

109:34

nanny's.

109:36

And I knew right away after I read nanny

109:38

st statement, she did it. Now, you're

109:39

going to say, how did you know? The

109:42

nanny opened up her statement by telling

109:44

me about her morning, how frustrated it

109:46

was, how she was running late. She had

109:48

two little kids of her own. She was

109:49

trying to get them out. She was a single

109:51

mom. She was stressed out. Then she

109:53

shows up to work to um take care of this

109:57

baby. The baby's fussing. The baby's

109:59

crying. I did this. It didn't work. I

110:01

did that. It didn't work. So, as she's

110:02

telling me the story, she's telling me

110:05

how hard her day was. And then she turns

110:08

into how frustrated she was with this

110:09

baby. I did everything I could to get

110:11

this baby to stop crying. I think the

110:13

baby was is either three or six months

110:14

old. I'm just I can't remember. And the

110:17

baby was this and the baby was that. And

110:19

then she gets to a part where it says,

110:23

"Then I gave the baby Tylenol and it

110:26

went quiet."

110:29

And I was like, "There it is." That's

110:31

when she broke the baby's arm.

110:34

Who says I gave the baby Tylenol and it

110:37

went quiet? In that moment, her language

110:41

had changed so much. I was like, that's

110:42

the moment she snapped that baby's arm

110:44

and the baby passed out from the pain.

110:47

And so when I get the statement, I call

110:50

I call up the the law enforcement entity

110:52

was the state police cuz they were the

110:54

ones that asked me to come up and I

110:55

said, "I want to talk to nanny, not to

110:57

dad." And sure enough, nanny comes in.

110:59

Hour and a half later, I had a

111:01

confession. I didn't even have to give

111:02

her a polygraph. What was interesting is

111:04

in her statement, it sounded like she

111:06

was actually self-justifying her

111:08

behavior.

111:08

>> She was. She absolutely was.

111:11

>> I was reading about this thing called

111:12

cognitive dissonance that you just

111:13

mentioned and this idea that we don't

111:15

like the the gap between the way we're

111:18

behaving and who we think we are or want

111:19

to be. And when I think about myself and

111:22

you know bad habits that I have or bad

111:25

habits that my friends have, we all like

111:27

justify justify I'm too busy so I

111:30

couldn't go to the gym or there was

111:32

nothing else that I that I could grab.

111:34

So I ate the cookie in the mini bar.

111:36

Like we have to find a way to justify

111:38

it.

111:40

And then some of us I think we like

111:41

build our lives around kind of believing

111:43

our own justifications.

111:46

>> Of course we do. and then we're trapped

111:47

because in the presence of these crazy

111:49

justifications, what we're doing makes

111:51

sense and it's okay.

111:53

>> I think sometimes it's I'm not telling

111:56

people to feel permanently bad for what

111:58

they do cuz you don't want to, like we

112:00

said, you don't want to live in the past

112:01

and beat yourself up and man, I messed

112:03

up and I did this. You will, but I do

112:05

think it's important to say I did

112:07

something and I shouldn't have done

112:08

this. At least to yourself.

112:10

>> How do you stop believing you're in

112:11

[ __ ]

112:14

>> Well,

112:14

>> or do you? I think so. I'm very lucky. I

112:19

have a husband who makes sure that I

112:20

don't.

112:22

He is um but he's a very steady good

112:25

soundboard, but he's also a former

112:26

special agent both in US Secret Service

112:29

and Homeland Security and he was SWAT.

112:31

So, this is a super steady person. Lost

112:34

his father when he was young. I'm only

112:36

sharing this cuz you're asking. I guess

112:38

what I'm saying is so I have someone in

112:40

my very inner circle who will tell me,

112:43

"Hey,

112:45

chucklehead, you might want to think

112:47

this through." He may not say it like

112:49

that, but he will call me out on things.

112:52

People that

112:54

care about you will typically call

112:56

things out on you. Um, now there's ways

112:58

to do it and ways not to do it. And

113:00

there's maybe times where I'm not really

113:01

keen on the way he does it. But because

113:04

I he has good contribution points, good

113:07

credibility with me, I know if he's

113:08

saying something that there's validity

113:11

to it. If he's going to pause and say,

113:13

"Hey, I would like you to think about

113:14

this." It's coming from somewhere. So,

113:17

he's built enough trust, I've built

113:19

enough trust to know that he does that.

113:22

Now, if you have someone who's always

113:23

critiquing you, because that does exist.

113:26

everything you do is wrong, then that

113:28

person's not going to, you know, they're

113:31

not going to resonate. So, I think

113:33

having people that actually call you out

113:36

on your stuff or help point it out that

113:40

can do it and that you also have to be

113:42

okay with listening it. So, I'm mature

113:44

enough and I hope to be I try to be

113:46

humble enough to say, "Look, tell me the

113:48

truth." Or there are times too where as

113:51

much as a strategic decision maker I

113:54

like to be there's times where Stephen

113:56

I'm seeing red. Someone will do

113:58

something and all I see is red and I

114:00

will go to someone that can either

114:03

either I trust or can help me make a

114:05

decision with something and I'll say,

114:07

you know, it could be my agent, it could

114:08

be a work thing. I'm like, "Hey, this

114:09

happened. I'm seeing red. How would you

114:12

handle this scenario because I'm in an

114:15

emotional state and I'm not going to

114:16

make a good decision. Can I have your

114:18

guidance advice? And so I will go to

114:20

people I trust who will guide me. So

114:23

that's the biggest thing I think. Call

114:24

yourself out on your [ __ ] The

114:26

minute you start getting emotional and I

114:29

think there's a pattern, if everything

114:30

offends you, if everything upsets you,

114:34

if you're getting triggered all the

114:35

time, if you're upset with people or

114:38

angry with people or you feel the need

114:39

to let everybody know through social

114:41

media or posts or texting, you know

114:44

what's going on in your life. I want you

114:45

to pause and say, why am I doing all of

114:47

this? What is going on within me that I

114:51

am feeling that I need to that I see the

114:54

world this way? It always starts with

114:55

us. It's always within. So, I think

114:58

that's the thing. It's like what's going

115:00

on within me? And if you have the

115:01

ability and the maturity and you're in a

115:04

space where you can do that and you want

115:06

that, you can call yourself out on your

115:08

own [ __ ]

115:10

>> Do you have a lot of friends?

115:13

>> No.

115:15

I did growing up. I was my social

115:17

butterfly.

115:18

Um, no. And just so you know, the

115:21

research shows, Stephen, that as we age,

115:24

our inner circle gets smaller and

115:26

smaller and smaller. I have a lot of

115:28

acquaintances

115:29

and I'm friendly with a lot of people

115:32

and I network with a lot of people and I

115:34

like these people. But when I hear the

115:36

word friends, I could count my friends

115:38

on one hand. Do you have a lot of

115:41

friends? M

115:43

>> you might cuz you might still be at an

115:45

age where you're kind of in the middle

115:46

there.

115:47

>> For me, I've got like five best friends,

115:49

but then I've got all these other people

115:51

who I've become friends with

115:53

predominantly through work.

115:54

>> Okay. So, I define friends as people you

115:57

would give pretty much unconditional

115:58

trust to.

116:01

Unconditional. I trust you. I'll tell

116:02

you what,

116:03

>> more or less.

116:05

>> How many would those be?

116:07

>> I reckon 10.

116:08

>> 10. Unconditional trust. Okay.

116:10

>> Jack's one of them. Jack over there is

116:12

one of them. Known him for 7 years now.

116:15

There's nothing I wouldn't trust him

116:16

with.

116:17

>> So that would be a legitimate Yes. That

116:21

would be a friend.

116:22

>> Mhm.

116:23

>> Right. Consistency, length of time,

116:25

trust, no betrayal.

116:28

>> Mhm.

116:28

>> That would be a friend.

116:29

>> And is this a quality versus quantity

116:31

game? Do you think the inner circle?

116:33

>> Yeah.

116:35

Can Why do you need all those people?

116:37

It's it's it's one thing to have

116:38

connections and and network and and meet

116:41

people and hang out, but who you bring

116:43

into that inner circle,

116:46

I think, and I would think even for you,

116:50

you want to be selective and careful

116:53

because you also want to make sure

116:54

people if Steven wasn't Steven,

116:58

like what quality friends would they

117:00

still be? Because sometimes it's also

117:02

what the package is and people are drawn

117:04

to us and that's okay.

117:07

But I guess what I'm saying is it's

117:09

quality. Are they generally good

117:10

friends? Like if something bad happens

117:13

and you're like, "I need your help." And

117:14

they're like, "Let me would they be

117:15

like, "Let me go get my shovel. Where

117:17

are we meeting?"

117:19

You know, I think that would be

117:22

the gauge of a friend. But I think

117:23

sometimes people think a lot of friends

117:25

are good and a lot of friends are noise.

117:27

You can have acquaintances, but like

117:29

your friend is really somebody who

117:30

influences you.

117:33

I did something at 24 years old that has

117:35

had a profound impact on my life. I set

117:37

myself the challenge of posting every

117:39

single day on my social media channels.

117:40

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117:42

my following. But it had this profound

117:44

impact on my life and two remarkable

117:46

things happened when I did that. I

117:48

managed to learn faster because every

117:50

single day I'm capturing what is

117:51

happening to me and trying to distill it

117:53

down into something that I can share

117:54

with the world. But more remarkably, it

117:57

led me to building a following of many

117:59

millions of people. And that's the basis

118:00

that I used to launch the Dire of SEO.

118:02

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119:38

term low vibration before.

119:40

>> Yeah.

119:40

>> What is what is what does that mean to

119:42

you to be low vibration?

119:44

>> You can think of it this way. Like

119:45

there's some pe I think look at low

119:47

vibration as when you're around people

119:49

and it's just you don't want to be

119:52

around them. They make you feel bad. Not

119:54

because they said something necessarily

119:56

to you, but they're maybe in a victim

119:59

mindset. They're always bringing

120:01

problems. They're always bringing drama.

120:03

Everything is wrong. Nothing is right.

120:05

They are low vibration.

120:07

>> Can you be low vibration around because

120:09

you're low vibration people?

120:12

>> Yes. Because you adopt their habits. You

120:15

adopt and are influenced by people.

120:17

Doesn't matter who you are. You can be

120:19

you can be Steven Bartlett, dire CEO. If

120:21

you surround yourself with low vibration

120:23

people, eventually slowly it's going to

120:26

bring down your vibration. It's easier

120:28

for if you're up here, let's say higher

120:30

vibration. I'm doing really well. I'm

120:32

I'm I'm I'm excelling in the way I think

120:35

emotionally stable. You you're kind of

120:38

doing really well in life and you're up

120:39

here and you're around people like down

120:42

here and you're thinking, "Oh, I'm going

120:44

to help pull this person up, right?" It

120:46

is actually easier for them to pull you

120:48

down than it is for you to pull people

120:50

up. You know, I always say, be careful

120:52

who you try to save. Some people will

120:54

drown you. It's like when we would do uh

120:57

rescue, search and rescue, they would

120:58

tell you when you go out in the water,

121:00

the most dangerous thing isn't the

121:02

water. It's the person who's panicking

121:04

in the water who could kill you. Because

121:06

as you get closer to them to save them,

121:08

what are they doing, Stephen? They're

121:09

panicking. They're flailing. Then they

121:11

see you. What do they do? They grab on

121:13

to you so they can stay afloat. And you

121:15

know what they do? They push you down.

121:17

You're there to save them. But in their

121:19

panic and in their loss and in their

121:21

chaos, what do they do? They push you

121:23

down. People are the same way just in

121:25

relationships. So all I'm saying is I'm

121:27

not telling you not to be a person who's

121:29

going out there to help others, but be

121:31

selective in how you do it and who you

121:32

help because then you fall into that

121:36

that that space of I'm I'm such a I'm

121:38

just trying to be a good person. I'm

121:40

trying to do this. I'm trying to do

121:41

that. No, you're exposing yourself to

121:42

people and environments that are not

121:44

good for you and that actually impact

121:47

your life negatively. And so it's not on

121:49

them. It's also we have a responsibility

121:51

to ourselves, Stephen, to make good

121:53

decisions on where we go, what

121:56

relationships we enter, who we're

121:58

dealing with, and what we're doing. We

121:59

have a responsibility. So if somebody

122:01

screws us over, I get it. Every once in

122:03

a while, you come across an [ __ ] and

122:04

it happens.

122:06

But if it's a consistent thing,

122:09

it's also what did I do? What did I

122:12

allow myself to do that exposed me to

122:15

this volatility that exposed me to this

122:16

stuff? It's like crime. If I walk home

122:18

every night in a sketchy area with the

122:20

the lights are dark and there's no

122:21

lighting and I know there's high crime

122:23

and it's abandoned area, that choice I'm

122:25

making to walk through that neighborhood

122:27

versus taking a taxi,

122:30

that will make me more likely to be

122:31

what? A victim of crime. But if I take a

122:34

taxi, I'm less likely to be a victim of

122:36

crime. I avoid this bad neighborhood. I

122:38

avoid this bad area. I guess what I'm

122:39

saying is you also have a

122:41

responsibility. We have a responsibility

122:43

to navigate the environment we're in and

122:47

how we engage with people. And it can't

122:49

just be he or she screwed me over. It's

122:52

like what decision did you make? It's

122:54

not blame, but what decision did you

122:56

make that exposed you and made you more

122:59

vulnerable to getting screwed over?

123:01

Because there would because typically

123:03

maybe not all but the majority of times

123:06

there are signs that we choose to ignore

123:08

or we think everybody's our friend and

123:10

we give them unconditional trust and

123:12

then something happens and we think why

123:14

did that happen? Well, you gave

123:15

unconditional trust like it was nothing.

123:17

Your trust should be something people

123:19

earn. You don't have to tell them you

123:21

need to earn my trust. You don't have to

123:23

say it but internally it's kind of like

123:25

you need to earn this cuz it means

123:27

something to give people trust. You

123:29

shouldn't you shouldn't just

123:30

automatically surrender it to you. So

123:32

Jack, what's up Jack? Jack over seven

123:34

years earns trust consistently and over

123:38

time. And that's why that relationship's

123:39

the same way. But you are responsible.

123:41

We are each responsible for ourselves.

123:43

So if you keep exposing yourself to low

123:46

vibration, to chaotic areas, chaotic

123:48

people, then you are playing a role in

123:52

the problems that you have.

123:55

>> We live in a culture though where people

123:56

are do complain a lot. They complain

123:58

that things aren't fair, that they're

123:59

not equal, that they're not, you know,

124:01

not being treated like they should be

124:02

treated, etc., etc. And there's there's

124:06

a lot of that in the the corporate world

124:08

>> because it's allowed.

124:12

I think it's okay to meet people where

124:13

they are sometimes and listen to them. I

124:15

think it's valid, but it's also when you

124:19

bend so much, you're also doing a

124:22

disservice to them because you're

124:23

helping make excuses for them. they're

124:25

not delivering and it hurts the work

124:27

culture and I think you really have to

124:28

be careful because a person who comes in

124:31

with poor performance can really impact

124:33

the rest of the team and I've had it

124:34

like I don't have as many as employees

124:36

as you have but when I have people that

124:38

work with me I'm very aware of how their

124:41

vibration comes in and impacts the other

124:44

team. I want high performance and if

124:46

you're coming in with your low vibration

124:47

and your problems and your dramas it

124:49

doesn't belong at work. What is the

124:51

defining sort of attitude trait of a low

124:54

performer? Just if you just had to pick

124:56

one, the first thing that comes to mind

124:57

that pisses you off.

124:59

>> It doesn't piss me off, but when people

125:02

start telling me about their personal

125:04

affairs,

125:06

and it's not that I'm insensitive

125:08

person. There's a time and place. So, if

125:11

you start telling me about how your

125:13

weekend was with your grandmother or

125:15

whoever, and I'm sitting there, I'm

125:17

like, it's not that I'm insensitive, but

125:19

it's

125:20

we're at work. Like, I asked you about

125:23

something specific, and you're telling

125:24

me about this whole story about So,

125:27

you're making it about you. And I think

125:29

that there's a little bit like, did you

125:30

not pause to think like

125:33

I'm talking to my supervisor or my boss?

125:35

She's super busy. She's expect accepting

125:38

expecting something from me. Let me

125:40

share it with her. You know, when you do

125:42

that to another person, you take from

125:45

them all the time. How's that fair to

125:47

them?

125:48

>> At the start of that, you said they

125:49

would come and talk about themselves,

125:50

etc. And it reminded me of something you

125:52

were talking about in your TED talk

125:53

where one of the key ideas is that

125:56

you're not that special.

125:59

What do you mean when you say you're not

126:01

that special?

126:02

>> You're not that special is

126:06

When we make ourselves so self-important

126:09

which in western culture we have it's

126:11

very much about the person the identity

126:13

of the person you can do anything you

126:16

can this it's you you I think that's

126:18

great but what happens is when we get so

126:21

focused on the singular person and we

126:23

forget other people is that we think

126:26

that we are so special that it's just us

126:29

and then the rest of the world revolves

126:31

around us. We're the sun and then

126:33

everybody else revolves around us. And

126:36

when you think you're special, it's not

126:38

that you become a narcissist or anything

126:40

like that. That's not how I mean it.

126:42

What I mean by that is if I am special,

126:45

then what also that says is my problems

126:48

are special. My pain is special. What

126:49

I'm going through is special. And you

126:51

meet those people where it's like, "Oh,

126:52

no, no, no. This is this is just

126:54

happening to me." That mindset. And when

126:57

you are there, you are alone. And

127:00

there's nothing that anybody can do to

127:01

help you even when they give you advice

127:03

because you are the exception to

127:05

everything.

127:07

When you have that mindset, at least

127:08

when I had that mindset, all my problems

127:10

faded away. As bad as they were, or

127:13

whatever hardship I was going through,

127:15

I'm like, I'm not that special. There's

127:16

other people going through it far worse

127:18

than I am. It doesn't minimize what I'm

127:20

going through, but it reorients you.

127:22

>> You also talk about walking with

127:23

conviction because predators can spot

127:26

prey.

127:28

>> Yes.

127:29

Did you see that through your career

127:30

that predators, narcissists would go for

127:33

certain people?

127:34

>> Yes. But even Yes. But in even in

127:37

regular relationships, why do some

127:39

people end up with a bad partner all the

127:41

time or an abusive partner all the time?

127:45

Why

127:46

>> don't throw me under the bus, you say?

127:50

>> Well, why? Because we tend to draw to us

127:54

those folks because we we we look like

127:56

we're easier targets. We look like

127:58

they're people they can then mold or

128:00

manipulate and we we trust too easily.

128:03

I'm not telling you not to give trust,

128:04

but there are certain traits that they

128:06

look at. They're not going to go after

128:08

an alpha type personality. You know, it

128:11

it's if you look like you're an easy

128:13

target, if you look like you're easy to

128:15

take down, if you look like you're

128:16

easily going to be thrown off,

128:20

people see that. They they pay

128:21

attention. But if they look like you're

128:23

a competitor, if they look like you're a

128:25

counter predator, and you don't even

128:26

have to be that extreme, but if they

128:28

look like, hey, this person's going to

128:29

push back, I'm going to be careful. Even

128:32

with some people you talk to, I bet

128:34

employees, there's some employees that

128:35

you're probably more comfortable telling

128:36

something to cuz they're more easily

128:39

they're easier to tell it to. They're

128:42

softer in tone. Maybe they're not going

128:43

to push back. They're easier. And then

128:44

there are other employees where you're

128:46

like, I have to think about how I say

128:48

this cuz this person's a a strong alpha

128:50

personality. And so I have to approach

128:53

them a little bit differently. Now

128:56

people are the same way. We give off

128:58

cues. We give off vibes. And to some

129:00

people we can look like easier targets.

129:04

Even in crime, crime, they pick their

129:08

targets. They don't want fair fights.

129:11

They want I want someone who's going to

129:13

go down easy. Kids are the most um

129:17

overly abused population. Why? Because

129:19

they're kids.

129:22

They're the easiest to target. They're

129:24

the most vulnerable. Why? So, if I'm

129:26

such a strong predator, why am I going

129:28

for kids? Or next, elderly. Why am I

129:32

going for elderly? Cuz they're easy for

129:34

me to conquer. They're easy for me to

129:35

take down. Predators are not what you

129:37

think they are.

129:39

Even if you look at in recent events, if

129:41

you look at recent shootings we've had,

129:44

when you look at the people that have

129:45

carried out some of these shootings,

129:46

there was one recently this week with

129:48

Charlie Kirk. Look at that shooter. Does

129:50

he look like a predator to you? I don't

129:52

mean it in a cold way. I just Does he

129:53

look it? There was one before that here

129:55

in the United States. It was the

129:57

Minneapolis school shooting. Did you see

129:58

that shooter? Does that look like a

130:00

predator to you?

130:04

These predators that we envision in our

130:05

head that we think are these ruthless,

130:08

scaryl looking people. They tend to not

130:11

be that. They they themselves are not

130:14

strong. They look for weaker targets

130:17

because it's easier easier to take out

130:19

and manipulate. Predators are not these.

130:21

It's not like what you see in the movie.

130:24

The movies like you think you're going

130:25

to see the scary looking dude. And I'm

130:27

not saying you're not going to see that

130:28

from time to time. But these people who

130:30

do certain things, who take advantage,

130:32

they don't look like predators. And you

130:35

have to be careful because you

130:36

inadvertently attract people who look at

130:39

you and think, "I can manage her. I can

130:42

do that. I can mold that. I can shape

130:44

that.

130:45

>> And in the context of work or

130:46

relationships, if there's my my boss is

130:51

shouting at me and constantly berating

130:53

me or my partner is shouting at me and

130:55

berating me and I just feel small, I

130:59

can't necessarily call for backup. So,

131:02

is it as simple as saying my choice I

131:03

just should just leave or is there what

131:05

if it's a situation where I can't leave?

131:07

like it's like family or sometimes in

131:11

work, you know, you you have to stay

131:12

because you need to pay your bills or

131:16

there's, you know, kids involved and I'm

131:18

married to this person.

131:19

>> So, okay. So, you're saying you cannot

131:20

leave?

131:21

>> Yeah. If I couldn't leave,

131:22

>> I always feel like there's a choice. It

131:24

may not be the choice you want to make,

131:25

but you always have a choice. Um because

131:29

in those scenarios

131:31

if you've got let's say and I've had a

131:33

lot of people come to me and they're

131:34

truly abusive relationships.

131:37

There is no advice I can give you to fix

131:40

that. That person is just going to abuse

131:42

you. Let alone from you assaulting them

131:44

back and then now you're having like god

131:47

forbid like somebody's dead which does

131:49

happen. I I can't fix that. I what I can

131:52

do is for a person like that and most

131:55

people don't leave abusive

131:56

relationships. the the research. I've

131:58

talked to a lot of people that work with

131:59

abused victims. They find that even even

132:02

when they do leave, the vast majority go

132:04

back. So, I think that's a scenario. If

132:07

you have someone like that in your life,

132:09

the best thing you could do for them is

132:10

listen and just try to keep them as safe

132:13

as you can. I don't think there is

132:15

nothing I can do. What are you going to

132:17

do? Get a gun and then what? You're

132:19

going to use it? People, I think, Effie,

132:21

they they they almost want you to help

132:24

them stay in that situation, but change

132:27

the situation.

132:28

>> No, change the person. It's the iceberg

132:30

we talked about. They're not accepting

132:32

the truth of who they have in front of

132:34

them. We don't accept the truth. I have

132:36

this person and this person is horrible

132:38

to me. They're abusive to me. They're

132:40

vile to me. And I think if I could just

132:42

get them to not be like that, everything

132:44

would be okay. Okay? Of course it would.

132:47

But that's not the truth. If you're not

132:49

living in truth, you have somebody who's

132:51

horrible to you. Now, if it's an

132:53

intimate personal relationship, like a

132:55

companion, that's a big thing because

132:57

you live with that person, there's no

132:59

getting away from them. They're

133:00

typically like if you have a companion

133:02

or you get married, like you're what?

133:03

Typically, unless you divorce, you're

133:05

tied to that person. That's really

133:06

rough. Now, let's say it's a parent or a

133:09

kid, cuz kids can be just as abusive to

133:11

parents. Actually, you know, the

133:13

research shows, at least uh here in the

133:15

United States, I can't remember the most

133:16

recent year I looked at it was the

133:18

Uniform Crime Report. I believe it

133:20

showed there was more abuse from child

133:22

to parent than parent to child

133:24

relationship wise. I don't mean a

133:26

5-year-old hitting their parent. I mean

133:28

it can be an adult child being abusive

133:31

to a parent.

133:31

>> Mhm.

133:32

>> But let's say you have a scenario like

133:34

that. Now, there is a point at at some

133:37

degree where you can remove yourself

133:39

either from the parents house. Let's say

133:40

you live with your parents. I get this

133:41

sometimes a lot. My parents are like

133:43

this or they're like that to me and I'm

133:45

like, "How old are you?" If you're over

133:46

the age of 18 and you can work, you have

133:49

the ability to find ways to remove

133:52

yourself. You don't have to cut them out

133:53

of your life because sometimes for

133:55

people it's really, really hard. They

133:56

love their family as messed up as they

133:58

are. You can love your family, but you

134:00

don't have to like them. Those are two

134:02

thing different things. I had a scenario

134:04

like that where there was a certain

134:05

member of my uh extended family who was

134:09

being inappropriate

134:10

and um I was the first this was when I

134:14

was younger. I was like 18. I said to my

134:15

siblings I said I know you guys are

134:17

going to stay and tolerate it and you're

134:18

going to justify it in your own way.

134:20

That's not the approach I'm going to

134:21

take. I'm going to cut them off. And

134:23

funnily enough, this person treats me

134:25

the best. They treat me the best. And I

134:28

think it's because they realize that my

134:29

tolerance is so low and I'm willing to

134:31

walk away and that I don't think family

134:33

means that you are bound to this person

134:35

for life. I do think you still get to

134:37

choose. I think like all relationships

134:38

in your life there should be a certain

134:40

standard that they have to meet whether

134:41

they're family, friends, a stranger or a

134:43

team of whoever it is that they have to

134:45

meet like a minimum standard and family

134:47

for me just don't get a pass on that.

134:49

And funnily it meant that my

134:51

relationship with I've never fallen out

134:52

with this person. The only reason I said

134:53

that was because I see them falling out

134:54

with everybody else. But and and this

134:56

was again before the podcast and

134:58

whatever else, like before my my

134:59

businesses, I was a broke student, but I

135:01

just I for whatever reason, probably

135:03

some trauma related reason, felt no

135:06

obligation to keep you in my life just

135:08

because we have the same genes. I didn't

135:10

for me that's like not not a not a high

135:12

enough bar. And they treated me so well.

135:16

>> That's so interesting because you stood

135:17

your ground.

135:18

>> Yeah. Yeah. And this is where and this

135:19

is where sometimes we talk about the

135:21

bad, you know, how we're talking about

135:22

the bad things that have happened to us

135:24

and we carry them through. It's one

135:25

thing to go through something bad and

135:27

then you move through it, right? You

135:28

moved on. But when you stay in something

135:31

bad, so like if you if you're in a

135:32

relationship and there's continual

135:34

trauma, there's no you can't move

135:36

through that cuz you're staying there.

135:38

It's not it's not it happened to you and

135:40

you're staying in this victim mindset.

135:41

It's like you're still in it. M

135:44

>> chronic abuse, chronic trauma, chronic

135:47

what, however you want to define it. And

135:48

abuse can look in differently or

135:50

chronically having somebody bully you.

135:53

That's really bad. That's really bad.

135:55

There's no strategies. There's no

135:56

skills. And I would get those folks and

135:58

they're like, "Can you help me be more

136:00

confident, be more this?" And it would

136:01

come out in the discussions I would have

136:03

that they had somebody that was in their

136:05

life that he was bully bully or abusive.

136:08

And I would tell them, there are no

136:09

skills I can give you

136:12

that can help you

136:14

be more confident because I can't I

136:18

can't counter that. You have someone who

136:20

is consistently

136:22

demolishing you. And so you think what

136:24

I'm going to tell you to what? Do a

136:26

power pose and that's going to fix it.

136:29

Do you feel like you have and I don't

136:31

know. I'm asking out of humbleness. I

136:33

don't know. Do you feel that growing up

136:35

you had a lot of people that around you

136:37

that were either, you know, had a lot of

136:41

issues or struggles and like that it was

136:44

something that you had to push through

136:46

or climb out to get to where you are?

136:48

>> Yeah. I think I think it really only

136:50

takes like one person that's close

136:52

enough, especially if they're above you

136:57

to basically

136:59

in my case to make my tolerance level

137:02

extremely low. I think people can relate

137:04

to that cuz I hear people say this all

137:06

the time like it only takes one parent

137:07

that did X or one parent that did this

137:09

or you know an uncle or an auntie or

137:11

whatever that you go I'm going to

137:12

tolerate zero of that. So another thing

137:14

in my relationship with my partner is

137:16

neither of us shout. And I grew up in a

137:18

house where shouting was the background

137:20

noise of every day. Like from morning

137:22

till night. And so with me and my

137:24

partner been together for 7 years. We

137:26

talk like this. It's not to say we don't

137:29

argue or we don't have disagreements. We

137:31

don't get upset or whatever. But there's

137:33

never shouting because I just have zero

137:35

tolerance for that. I would just frankly

137:37

in my previous relationship when the

137:39

shouting began, I would literally just

137:42

disappear from the space and I'd be in

137:44

my car driving down the motorway. That

137:46

was my response because I just because I

137:48

grew up in a house where that was and my

137:49

siblings are all the same. None of them

137:51

shout or very very calm or very softly

137:54

spoken because we grew up in an

137:55

environment which was the opposite.

137:57

Funny. So,

137:58

>> but that's that's interesting too

137:59

because it could have gone the other

138:01

way.

138:01

>> Yeah. And it sometimes does for people.

138:02

>> It does.

138:04

>> You talked about the abuse. You violence

138:05

often comes from violence, but sometimes

138:07

like peace comes from violence.

138:09

>> That's true. This is also why when you

138:11

said earlier that looking back at your

138:12

past and trying to figure out what

138:13

happened is not necessarily useful

138:15

because two kids in the same environment

138:18

can turn out entirely different and you

138:20

see that across siblings. There's

138:21

something interesting you were saying a

138:23

second ago about we were talking about

138:25

like gradual small exposure therapy to

138:28

change your life for the better, moving

138:30

the shoes closer to the bed. But then

138:31

you also just talked about the gradual

138:33

exposure therapy of someone breaching

138:36

your boundaries and becoming an abuser

138:38

and how it's like it's like they just

138:40

every day just move the shoes a little

138:41

bit closer to the bed.

138:42

>> Yes. Yes.

138:44

>> It's interesting. It goes both ways in

138:45

that regard. when I, you know, with my

138:48

inner circle, like even with people I

138:49

work with, if I start I really pay

138:51

attention to behavior or if if like this

138:54

is something small and I don't know if

138:55

you're the same way, but like if if you

138:57

work with me or it well you work for me

139:01

and I send you an email and you don't

139:03

respond till 4 days later, massive red

139:06

flag for me. And I won't say anything to

139:09

you. I'll wait and then I'll test it out

139:11

again with something else and again and

139:14

as soon as I see that in my head I'm

139:15

like we're done. I may not tell you

139:17

anything but I'll find a way to let you

139:19

go. So those are certain things because

139:22

and that's a little bit like the moving

139:23

the shoes closer away from the bed where

139:26

you'll see people you'll see I'll see

139:28

somebody do something and I'm like is it

139:29

a fluke?

139:30

>> Mhm.

139:30

>> Do they truly miss it or is this kind of

139:33

this relaxed attitude? Oh, it's Ebie.

139:35

She's so Well, I don't know if they

139:37

think I'm nice but you know, after I do

139:40

these podcasts, they're like, "Oh, she's

139:41

so scary." But but you know, sometimes

139:44

people will get too relaxed and

139:46

comfortable and so it's in a different

139:48

way. And so I'll test it out and when I

139:50

see that, I'm like, "No, no, I'm not,

139:53

you know, if it's someone I really want

139:54

to work with, I may address it." But

139:56

sometimes I don't want to say I don't

139:58

invest the time and energy and effort.

140:00

But sometimes I know I know when to

140:03

invest that time, energy, and effort and

140:05

when to say no and I pull out.

140:09

>> Earlier on we talked about Charlie Kirk

140:12

this week. Uh what week are we in? We're

140:14

on Sunday. So yeah, this week he was

140:16

assassinated um while on a college

140:19

campus as part of a tour that he was

140:20

doing called Prove Me Wrong where he

140:22

went out onto college campuses and

140:24

debated his ideas with the college

140:27

campus students and a shooter um who has

140:30

now been

140:32

found and uh I believe is in prison

140:34

currently awaiting

140:35

>> jail.

140:36

>> Jail. Yeah. Their first appearance I

140:37

think in court on Tuesday of this week.

140:40

um shot him in the neck from several

140:43

hundred yards away. As a former Secret

140:45

Service agent whose very job was to

140:48

ensure that didn't happen to someone, to

140:50

ensure that someone didn't assassinate

140:51

them, harm them, keep them safe, etc.

140:54

What did you think and feel when you you

140:56

heard the news?

140:58

>> So, I have been covering the Charlie

141:00

Kirk assassination in in from the news

141:03

perspective. So, you're asking me like

141:05

what assessment can I give you as a

141:06

former Secret Service? So, I'll give you

141:08

something. I'll I'll I'll share with you

141:10

what I've been covering and if you have

141:11

a a specific question feel free to ask.

141:14

>> So here's the thing. This is truly

141:17

unique and exceptional and this is why

141:20

people calling it a political

141:21

assassination, right? It is and it

141:23

isn't. Here's the difference. A

141:25

president of the United States is a

141:27

politician. He's it's understood that

141:30

things like this will happen, right? And

141:32

he has protection. a political appointee

141:35

like a member of Congress corre because

141:37

right now members of Congress in the

141:38

United States and I think in many parts

141:40

of the world are very afraid right now

141:42

because their threats have also

141:43

increased. So even here in the United

141:45

States they're looking to increase the

141:47

budget on people of Cong in Congress for

141:50

safety and um protection.

141:54

It is to some degree understood that

141:56

these things will happen over time to

141:58

people in who are political elected

142:00

figures. Charlie is uniquely different.

142:03

He talked about things, but he wasn't a

142:05

political figure. Nobody voted for him.

142:08

He was honestly He had his own Didn't he

142:09

have his own podcast? He had a podcast.

142:12

>> He was out there. He spoke. He did

142:14

talks. He shared his opinion. So, he's

142:16

no different in a sense than you and I

142:18

in a sense. And so, what that

142:21

assassination means is it is fair game

142:25

now on anybody who has a platform.

142:28

That's the difference here. So, it's

142:30

different. You're not dealing with

142:31

presidents now, heads of states or

142:33

people in Congress. You're dealing now

142:34

with people who if they share an opinion

142:38

that you don't like and I perceive it as

142:41

a threat, then now I have the ability to

142:44

retaliate and take a shot. This is this

142:47

is going to open up the door to copycat

142:49

because to try to get certain people

142:51

like a president of the United States or

142:52

a member of Congress or politician or

142:54

certain people, those are hard targets.

142:56

Those are hard to get. They're secure.

142:58

But now this means anybody who's out

143:01

there that I don't like and I don't

143:02

agree with, I can take that target

143:06

and and cause harm to those people.

143:11

We're moving into a space now where

143:13

everybody is fair game, where I have a

143:16

voice. Um, even on social media, I would

143:18

actually sit and go through X before I

143:20

would go on air just to get the news

143:22

updates, see what else was happening.

143:23

And I would have to sit and filter

143:26

through all the hateful comments people

143:28

were writing, everybody to each other.

143:31

And then every other five comments was,

143:33

I'm getting death threats. People are

143:34

threatening me cuz people were

143:36

expressing their opinions online and

143:37

other people were threatening them.

143:40

This means that it means you can go

143:43

after anybody. And what I'm not saying I

143:46

would like this to happen, but to me

143:47

this is a massive red flag because it

143:50

means now everybody is extremely

143:52

vulnerable. And now we're looking to

143:53

targeting people who have shows, who

143:55

have platforms, who maybe do the dues,

143:57

who share opinions. That is why this is

143:59

a bother. This is why people should be

144:02

concerned.

144:03

>> You said copycats. Is is that something

144:06

that you actually saw when you're in the

144:07

Secret Service that if one incident

144:09

happened it would

144:10

>> 100% all it takes is one person to do it

144:12

another person to be like oh he can do

144:14

it I can do it he executed his mission

144:17

I'm not agreeing with the mission but

144:18

that shooter was able to do what he

144:20

needed to do and he was successful sadly

144:23

right so someone else is going to see it

144:25

and they're going to get that idea I'm

144:27

speaking at a university on Tuesday so

144:29

maybe somebody hears something I say on

144:30

a podcast they don't like it they might

144:32

get that idea

144:33

>> but also there's a lot of people out

144:34

there that are just not well. I mean,

144:36

>> no, they're not well. I'm going to be

144:38

very transparent. People are not well.

144:41

When So, in the US Secret Service, we

144:44

had a a unit. It was called the

144:45

Improtective Intelligence Unit. In that

144:47

unit is where we would track people who

144:50

were presumed to be threats against

144:52

people who protected. So, how did they

144:54

get on your radar? They would write

144:56

letters. They would show up at multiple

144:58

events. They would make phone calls,

145:00

right? There was ways to do that.

145:02

Then you have the introduction of social

145:04

media. So now people are more are

145:08

they're able to now make threats and say

145:10

things from the safety of their own home

145:13

and not as afraid. It's it's it's a it's

145:16

a it's a more detached way to attack

145:18

somebody and now you have to follow

145:20

those leads and now there's thousands of

145:22

these things that come in and even if

145:24

they even hit your radar and so

145:26

everyone's in inundated with tracking

145:28

people. Now at the time initially

145:31

those who were looking to cause harm to

145:33

our protectees typically typically had

145:37

severe mental health issues and from

145:39

time to time it wasn't often the Secret

145:41

Service would work with the courts to

145:43

involuntarily commit somebody if they

145:45

thought they were that much harm.

145:49

With social media now the the playing

145:52

field has changed. One, it allows people

145:55

to say things that they would never say

145:58

to your face.

146:02

It's allows people now when you absorb

146:05

the content online, the majority is very

146:08

negative. Even though we're talking

146:09

about this event, everything is

146:11

typically very ugly online. And so

146:14

people escalate. And

146:17

we've also noticed that there's a lack

146:18

of empathy. we are less empathetic the

146:21

more we have exposure to online stuff

146:23

because when people text hateful things

146:26

it doesn't become as a big of a deal

146:28

anymore whereas if somebody said it to

146:31

you it's a bigger deal. So there is a

146:34

severe

146:36

mental

146:38

issue with people and there's also when

146:42

you look at behavior typically the

146:44

things that keep you in check seem to be

146:47

a little bit more absent today which

146:49

also causes people to behave a little

146:52

bit more inappropriately. So like and

146:56

this is again just for the research not

146:57

based on my personal opinion. Family uh

147:00

when you have strong social bonds to

147:02

certain structures you're less likely to

147:04

cause harm to others. So family is one

147:07

one social bond that keeps you kind of

147:09

like in place like I'm not going to do

147:11

this cuz it would embarrass my family or

147:12

hurt my family. Faith or religion,

147:15

religious institutions, whatever that

147:17

religion is that typically keeps people

147:18

kind of steady. uh certain institutions

147:21

like having a a strong bond to maybe a

147:24

school or certain institutions. There

147:26

are certain things that keep you less

147:28

likely from behaving this way and we do

147:32

see a little bit of an erosion in those

147:34

areas and I think that leaks into

147:36

people's mental cognitive uh issues. One

147:40

of the things that I don't think people

147:41

realize as well on when they're on the

147:43

internet is that they are in an

147:44

algorithm. And the algorithm isn't the

147:46

real world, but it's actually just the

147:48

things the way that the algorithm works

147:50

is it shows you more of the things that

147:51

you've expressed interest in before. So

147:54

my first sort of 10 years of my career

147:55

was working in social media. So all of

147:57

the major social platforms, we built one

147:59

of the most um disruptive social media

148:00

companies at the time. So I have a deep

148:02

understanding of how the algorithm

148:03

works. In fact, much of our job was to

148:05

figure out how to how it works to help

148:06

our big clients globally reach more

148:08

people. And I think I think about like

148:11

my my my my grandfather. My grandfather

148:14

will like look at his phone and he'll

148:16

think what he's seeing is the world. But

148:18

he doesn't know that dwell time is a

148:20

huge factor in what he's going to be

148:22

shown tomorrow. So if he dwells a little

148:24

bit more on a particular post, the

148:26

algorithm will go, "Ooh,

148:28

Mr. Bartlett, grandfather Bartlett is

148:31

interested. So, next time you log in,

148:33

we're going to show more of that. And I

148:34

I learned this really starkly when one

148:36

of my older relatives downloaded Tik Tok

148:39

and um

148:42

I got like an emergency call from their

148:44

partner saying, "You we need your help."

148:47

She's downloaded Tik Tok and it's like

148:49

making her crazy. Like it's making her

148:51

insane because she's seeing now all of

148:52

this like vitriol and hate and racist

148:55

stuff and she thinks the world is like

148:57

that and she's like preparing to

148:58

protest. So I had to funnily enough get

149:01

her password off her partner and hit

149:04

this button in the back end of Tik Tok

149:05

which refreshes your algorithm just

149:07

wipes out all of your your history and

149:09

what I would do is I'd hit that button

149:10

every single week and eventually she

149:12

stopped using Tik Tok. She found it

149:13

boring because it was all now like

149:14

XFactor, America's Got Talent videos,

149:16

people singing, people dancing and I'd

149:17

go on her phone and I'd watch these like

149:20

music videos and I'd like like them and

149:22

bookmark them and save them because I

149:23

knew that that's what she would see next

149:24

time she logged in. I know this sounds

149:26

crazy, but that's like people don't

149:28

realize that what they're seeing is

149:30

they're pulling something towards them.

149:32

>> And that's how the algorithms work. You

149:34

pull towards you what you've been

149:35

historically interested in. So if you're

149:36

scared about brown people crossing the

149:39

the border in dingies,

149:41

>> that's all it's going to show you.

149:42

>> Pull you more of that stuff and you're

149:43

going to start thinking that the world

149:45

is X, Y, or Zed. And I Yeah.

149:48

>> The other thing too when it shows you

149:49

that stuff, it's almost like being how I

149:52

said when you're in law enforcement,

149:53

you're expo exposed to the worst of

149:55

people and you have to be really cared

149:56

not to become cynical. Yeah.

149:57

>> And one of the ways you're also

149:59

protected is cuz you're with other

150:00

officers. So there's that team

150:02

camaraderie. Everybody helps each other.

150:04

So now this is the same way. I'm on my

150:06

phone and I am exposed to the worst of

150:09

the worst and I'm consuming it. Here's

150:10

the difference. I'm by myself.

150:12

>> Yeah.

150:13

>> And there's nobody there to tether me to

150:14

be like, "Hey." So, I look at this stuff

150:16

and whatever it is I'm looking at that

150:17

I'm afraid because it depends who I am

150:20

and what I resonate with. Is it am I

150:22

afraid of people crossing the border? Am

150:24

I afraid of school shootings? Am I

150:26

afraid of this other group? Right? It's

150:28

just what and everything is fearbased.

150:32

They're tapping into your fear and they

150:34

make you afraid this other thing is

150:36

going to harm me. And there's no ability

150:38

either. I've noticed through social

150:40

media, there's no middle ground. It's

150:42

either you're all the way over here and

150:43

you're all the way over here. and they

150:45

feed on people's fears these algorithms.

150:48

>> So this is a graph I found which shows

150:50

the rise in um

150:52

>> school shootings

150:54

>> but it's rising it's increasing.

150:56

>> One of the things to keep in mind with

150:58

this with the school shooting and then

150:59

we don't know this based on this one are

151:02

these mass shootings or just shootings

151:04

in general. So school shooting is I show

151:06

up to school I don't like you Stephen I

151:08

pull out my gun I shoot you. Technically

151:11

that's a school shooting. A mass

151:13

shooting is like what we saw the week

151:16

before Minneapolis

151:19

um and we had that person who showed up

151:21

to school and who just started shooting

151:22

randomly. So there's two. So when we

151:24

look at shootings, let's let's look at

151:26

mass. Let's look at mass because if you

151:28

look at school shootings one-on-one,

151:30

those are a bit different and they have

151:31

to do with the city. But if you look at

151:32

mass shootings, what can we tell from

151:34

mass shootings? So, some of the data

151:35

shows us typically um that person tends

151:40

to have some kind of association to the

151:41

place they go to, the school they went

151:43

to. Typically, there's some type of

151:44

connection. Usually, at that point where

151:48

they commit to shooting, something in

151:49

their life happened, right? There's some

151:52

type of moment, maybe they broke up with

151:54

their partner, they lost their job,

151:56

something that offset that moment. Now,

151:57

over time, historically, they were

151:59

building up to having all these issues.

152:01

those issues don't go away, but

152:04

something typically happens where they

152:06

decide, I'm going to do this. The other

152:08

thing is they're planned. So, they

152:09

either they sit down and decide to plan

152:12

this out and they communicate it to

152:13

somebody in some way or they do it

152:15

through social media. Another thing

152:16

that's really interesting, they happen

152:18

typically in the mornings. They

152:20

typically handing happen in the

152:21

mornings. That person wakes up and says,

152:24

"Okay, today's the day I'm going to do

152:25

it. I've got my plan in place." And they

152:27

execute it earlier on in the day. The

152:29

other thing with mass shootings, mass

152:31

shootings, not just regular school

152:33

shootings, in almost all of them, if

152:35

dare I say all of them, all those

152:37

individuals had a history of mental

152:40

health issues or mental illness. The

152:43

other thing too that we see is they had

152:45

access to weapons. So they were either

152:48

able to go get a weapon, they knew

152:49

somebody who had a weapon, and they were

152:51

able to get that weapon. One of the

152:53

things you said a second ago about um

152:55

how this is might become more frequent

152:58

sadly had me thinking about why that

153:01

would be and what's changed in the

153:02

world. And one of the things that has

153:03

changed in the world is that media is

153:06

now increasingly people. People like us

153:09

that have microphones in our kitchens. I

153:11

mean we're sat in what used to be my

153:13

kitchen recording this conversation. And

153:15

once upon a time to reach this many

153:16

people you had to be CNN. CNN's a logo.

153:19

It's hard to shoot at. But in a world

153:22

where much of the media is like

153:23

creatorled or hostled media, it's much

153:25

easier to have a a target. And I was it

153:29

just made me think about I was like, "Oh

153:30

yeah, of course, of course." You know,

153:33

>> but sometimes to the target you if

153:35

you're looking at mass shootings now, if

153:37

you're looking at a target like this

153:38

Charlie Kirk thing we were talking

153:39

about, right? Sometimes it's done

153:41

because they want notoriety. It's a big

153:44

thing. So, with um this specific

153:48

shooting, Charlie Kirk, it's come out

153:49

now that the individual was actually on

153:51

Discord after he did the shot, talking

153:54

about it with other members on Discord,

153:56

according to what law enforcement said.

153:58

Again, I'm just updating as I know it.

154:00

It could change, but he was saying he

154:02

was basically talking with other people

154:04

and basically saying like he did it and

154:06

laughing about it.

154:08

>> He was admitting to doing it.

154:09

>> Yeah. They were like, "We think you did

154:10

this." He's like, "Oh, maybe I did it."

154:12

Haha. So there's it's become for

154:16

whatever reason in that world

154:19

it's seen as a

154:22

as an acceptable thing to do

154:25

>> a way to create significance in a other

154:27

way.

154:27

>> Yes. I want attention. I want to create

154:28

significance. And also here's the other

154:30

thing. What's happening is

154:33

we are v villainizing people very

154:35

easily. We are calling people names. We

154:39

are villainizing them. And it goes back

154:41

to social media clips. people are making

154:44

even even

154:46

things that are our our words are our

154:49

most powerful weapon and we don't

154:50

realize that when you open your mouth

154:52

and you say something and it's what's

154:54

happening is people aren't saying

154:55

something because most people are

154:56

cowards they text it and they post it

155:00

because they would never say it to your

155:02

face and they post it and then what that

155:04

does is all these these negative things

155:07

these these attacks we make towards

155:09

people become commonplace. So if all I

155:12

see is negative stuff, this guy's bad,

155:14

this guy's this, this guy's that, I

155:16

start to think it's true, and if you

155:18

villainize somebody to such a degree, I

155:21

think, well, I I'm going to be a hero if

155:23

I do something about this. Look what a

155:25

horrible person this is. I heard this

155:27

quote once, uh, the bigger the hero, the

155:29

bigger the villain. I have to make you

155:32

such a villain so I can feel like a

155:34

hero. And this is what happens when you

155:36

villainize people to such a degree. You

155:38

create a justification.

155:40

I had to do this. Look at how horrible

155:42

this human being was. Look at all the

155:44

horrible things people are saying about

155:46

them. I am doing the right thing. You

155:48

just justified it and sold it to

155:49

yourself. It's the right thing to do.

155:51

But today with social media,

155:54

I can't solely blame them because social

155:57

media posts and the things people are

155:58

creating and putting out there is giving

156:00

justification to other people to do this

156:03

stuff. Did you say that your husband was

156:06

a sniper?

156:08

>> He was counter assault.

156:10

>> So you and him are both former Secret

156:13

Service agents.

156:14

>> Correct. So when you see something like

156:16

the Charlie Kirk assassination happen,

156:19

I'm I'm so curious as to the

156:21

conversations in your house about that

156:23

because you must be looking at this from

156:26

so many different perspectives from like

156:27

how that person could have been more

156:30

protected, I guess, or how that setup

156:32

could have been to mitigate the chances

156:34

of something like that happening. So

156:36

with Charlie Kirk, there's nothing they

156:39

could have done, let alone put snipers

156:41

on the rooftop to prevent that or

156:43

counter snipers rather.

156:44

>> Is that what they would have had to do?

156:45

But

156:45

>> that's what they would have had to do.

156:46

>> Okay.

156:47

>> There's no and there's no way anybody

156:49

would have done it. That's what I said.

156:50

Like if you're a president or person of

156:51

Congress or some VIP like that, you're

156:53

going to get those assets. A person like

156:55

Charlie Kirk like you or me, we're not

156:57

going to get those. Who's going to pay

156:58

for that? So he had security, but it was

157:01

on the ground with him. They're

157:03

thinking, their type of security

157:05

thinking, and this is private security.

157:06

And again, it's not to to knock them

157:08

because this is something new. This is

157:10

new. They're thinking, I need to protect

157:12

Charlie from the guy standing at the

157:14

podium asking a question. All these

157:16

people pushing up against the rope line

157:17

who want to talk to Charlie. So, they're

157:19

looking at it from this physical sense.

157:21

It's like, it sounds terrible, but it's

157:23

almost like a meat shield. I'm the meat

157:25

shield between you and them. They're not

157:27

thinking high ground problems. Nobody

157:29

thought, who would have thought? Maybe a

157:31

Secret Service agent would have, but who

157:33

would have thought I need to have

157:35

snipers on the rooftops or counter

157:37

snipers on the rooftops to protect from

157:39

a sniper shooting Charlie Kirk?

157:41

>> He was wearing a bulletproof vest,

157:42

wasn't he? That's what I've been told.

157:44

>> I'm not sure. I don't know if it's 100%

157:46

true, so I don't want to say yes or no.

157:48

>> I say that because in several of the

157:50

videos when he's on campus, you see that

157:51

there's clearly when he's wearing a

157:53

t-shirt, you see

157:55

um vest marks here. And I noticed this

157:58

many weeks, many many weeks ago.

158:00

>> It might be true. Yeah.

158:01

>> I just because it's never confirmed. I'm

158:02

hesitant. So I don't know. It's very

158:04

possible. And uh again, it's not a So a

158:07

ve a a vest like that, it's going to

158:10

it's going to stop a round from a pistol

158:13

typically and maybe a shotgun round.

158:15

Rifle rounds usually like our counter

158:18

assault teams in the Secret Service,

158:19

they actually had an extra ceramic plate

158:21

to help prevent those. So you really

158:23

need like a different type of exposure

158:25

to protect from a rifle round. Now, in

158:27

this scenario with him, the shot, you

158:30

see it go straight to his neck. And

158:32

that's the thing with vests. They

158:34

protect you here, right? They protect

158:36

your vital organs. And and even when I

158:38

would wear mine, it was you lived in the

158:40

reality of if I get one to the head, I'm

158:44

done.

158:44

>> Is that your worst nightmare as a Secret

158:46

Service agent that something like that

158:48

happens to the person you're protecting?

158:50

>> Correct. It is the worst cuz it means

158:51

you failed. It's horrible. It's

158:53

horrible. I mean, when you would do

158:54

protection stuff and the person you were

158:56

protecting, whoever it was, cuz you

158:57

would protect I've protected everybody

158:59

from the president of the United States

159:01

to former presidents to first ladies to

159:03

their kids. I had Barbara Pierce Bush

159:05

who which was President Bush's daughter.

159:07

I had her for a while uh to the

159:09

secretary of treasury to the secretary

159:11

of homeland security. These these are

159:12

all USS protectees and foreign heads of

159:14

state. When the prime minister of the UK

159:17

comes to the United States, they get pro

159:19

he gets protection. We we work with the

159:21

team because you don't want anybody

159:22

getting assassinated on US soil. So you

159:25

protect Russia when he comes. Putin you

159:27

you got to take a bullet for him too. So

159:30

it's more the mission. So but the thing

159:32

is it's your responsibility. And so

159:36

the whole time I don't want to say

159:37

you're on edge, but the whole time

159:38

you're on you're aware. Your mind's

159:40

moving. Where's my threat? Where's my

159:42

threat? Where's my threat? Where's my

159:44

problem? And then we would have

159:45

sometimes it would have what they call

159:46

like wheels up parties, which means your

159:48

protectee is up. their wheels up in the

159:49

plane and that's when people are just

159:51

like

159:53

cuz the stress is so high. You're so on.

159:56

You're always looking for the threat.

159:58

There's no we work in shifts but there's

160:00

days where I work 16 17our days 18 hour

160:03

days depending on what my assignment

160:05

was. It's a lot.

160:08

>> What is the most important thing for the

160:10

person who clicked on this podcast

160:11

because they are looking for something

160:13

in their life.

160:16

They want to be more effective in the

160:18

pursuit of their goals. Whatever their

160:19

goals might be, could be professionally,

160:21

personally,

160:23

could be, you know, maybe they want to

160:24

be an entrepreneur or something. What is

160:26

the most important thing that we should

160:27

have talked about in that regard that we

160:29

didn't talk about?

160:31

>> I don't know what that to say to that. I

160:33

guess what I would say to them is I

160:35

think the message is that they're they

160:36

are extremely capable and no matter what

160:39

society is telling, no matter what's

160:41

happened to them, no matter what excuses

160:43

people make for them or maybe they make

160:45

for themselves, they are much more

160:47

capable. And so that maybe when they see

160:49

someone like you or myself and they

160:51

think, "Oh, look, they've got it all

160:53

figured out." It's like we figured it

160:55

out the same way everybody else figures

160:57

it figures it out. So I think Stephen,

160:59

the most important thing is like we're

161:01

not that special.

161:03

And that means that they can do and

161:06

achieve what they want. I think that's

161:08

the biggest thing. Like you're

161:09

absolutely capable. Even if you feel

161:11

inadequate, even if you lack confidence,

161:13

even if you've had horrible trauma in

161:15

your life, whatever it is, despite all

161:17

that, you are absolutely capable. And it

161:20

is your choice.

161:22

>> Evie, we have a closing tradition on

161:24

this podcast where the last guest leaves

161:26

a question for the next guest, not

161:28

knowing who they're leaving it for.

161:31

And the question left for you is, what

161:33

brings you the most joy in life? And

161:35

what are you the most scared of?

161:40

>> The most joy in life is my daughter.

161:43

I think the biggest joy in my life is

161:45

her because I think that was something I

161:49

always wanted to do and to to be a mom.

161:52

And so that's the biggest joy. And then

161:54

at the same time, it's my biggest fear

161:56

because I want her to be well and

161:58

healthy and okay. And I think a

162:00

consequence of the work I did and even

162:03

still do because I'm in media and news

162:05

and I I cover crime. I have seen what

162:08

humanity can do. I've seen the good in

162:10

humanity, but I also have seen the bad

162:12

things people can do. And so it's hard

162:14

sometimes. I I to you want to protect

162:17

your child, but I also know that um I

162:21

can't always shield her. I won't be able

162:24

to shield her in life from everything.

162:27

That's scary.

162:29

Thank you, Evie. I was saying to you

162:31

before we started recording that

162:32

everywhere I go, people come up to me

162:33

and they talk about you. In a way,

162:35

that's atypical. So, like, you know,

162:36

obviously I do a lot of episodes, meet a

162:38

lot of great people.

162:38

>> Is that really true?

162:40

>> I've I swear I don't want to anyone's

162:42

life cuz that's probably shouldn't do

162:43

that, but I swear to you the amount of

162:45

times I've used you as a case study for

162:49

what do I use you as a case study for?

162:51

for

162:53

how important

162:55

it is effect like effective

162:57

communication is because it because

163:00

people come up to me all the time and

163:02

mention you. So obviously I then do that

163:04

I'm like why are people always

163:05

mentioning Evie

163:06

>> like I get it you know you're very very

163:08

successful you've lived this incredible

163:09

career but obviously I speak to lots of

163:11

people that are successful but also why

163:13

are they always coming up to me and

163:14

talking about you and asking you know me

163:16

to speak to you again etc. I think it's

163:18

all the things you said. I think you

163:20

meet them where they are. And I think

163:22

you do that in both your communication

163:23

style. I think the nuance of your

163:28

message is is is spot on while also

163:30

being high conviction in certain areas.

163:33

And you're relatable. They think you're

163:37

you're a badass. And I guess that's it.

163:40

It's it's something you learn from doing

163:42

these podcasts. You just have certain

163:43

people who people just they just click

163:47

with that you've been on the show and

163:49

even as the host you can't in hindsight

163:51

you're trying to like figure it out.

163:53

>> Yeah.

163:53

>> But there's something

163:55

and much of the questions I asked you

163:56

today are orientated towards finding out

163:58

what that something is. But listen a lot

164:01

of it exists in your book as well. You

164:02

talk so eloquently and so excessively in

164:05

this book bulletproof about the nature

164:07

of the human condition and what we need

164:09

to understand about the human condition

164:10

to be more effective in our lives in our

164:12

relationships in our work. So I highly

164:14

recommend everybody goes and checks out

164:15

this incredible book becoming

164:17

bulletproof life lessons from a secret

164:19

service agent.

164:21

Incredible. Thank you so much.

164:23

>> I appreciate you, Stephen.

164:26

>> We launched these conversation cards and

164:27

they sold out and we launched them again

164:28

and they sold out again. We launched

164:30

them again and they sold out again

164:31

because people love playing these with

164:32

colleagues at work, with friends at

164:34

home, and also with family. And we've

164:36

also got a big audience that use them as

164:38

journal prompts. Every single time a

164:40

guest comes on the diary of a CEO, they

164:42

leave a question for the next guest in

164:44

the diary. And I've sat here with some

164:46

of the most incredible people in the

164:47

world. And they've left all of these

164:49

questions in the diary. And I've ranked

164:51

them from one to three in terms of the

164:53

depth. One being a starter question. And

164:56

level three, if you look on the back

164:58

here, this is a level three, becomes a

165:00

much deeper question that builds even

165:02

more connection. If you turn the cards

165:04

over and you scan that QR code, you can

165:08

see who answered the card and watch the

165:10

video of them answering it in real time.

165:12

So, if you would like to get your hands

165:14

on some of these conversation cards, go

165:16

to the diary.com or look at the link in

165:18

the description below. This has always

165:20

blown my mind a little bit. 53% of you

165:22

that listen to this show regularly

165:24

haven't yet subscribed to the show. So,

165:26

could I ask you for a favor? If you like

165:28

the show and you like what we do here

165:29

and you want to support us, the free

165:30

simple way that you can do just that is

165:32

by hitting the subscribe button. And my

165:34

commitment to you is if you do that,

165:35

then I'll do everything in my power, me

165:37

and my team, to make sure that this show

165:39

is better for you every single week.

165:40

We'll listen to your feedback. We'll

165:42

find the guests that you want me to

165:43

speak to and we'll continue to do what

165:45

we do. Thank you so much.

165:49

Heat. Heat. N.

165:50

[Music]

165:59

Heat. Heat.

166:04

[Music]

Interactive Summary

The video features an insightful conversation with former US Secret Service agent Evie Porus. She shares valuable lessons from her time guarding presidents and conducting interrogations, focusing on professional communication, emotional regulation, and cognitive efficiency. Porus argues against bringing one's 'authentic self' to the workplace, advocating instead for a professional, competent version of oneself. She emphasizes that people are often in a state of victimhood, and true growth comes from accepting reality and making conscious choices. Key topics discussed include confidence building through decision-making, the importance of maintaining a light 'cognitive load,' setting boundaries with people who hold a victim mentality, and the necessity of focusing on facts rather than emotions when navigating conflicts.

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