Simon Sinek: "Strong Thigh Muscles = More friends", This Is Why You Can't Make Friends!
3369 segments
you want to know why we're lonely cuz
we've architected Our Lives to be lonely
we are social animals of course it's
hurting us and so the question is is
what can you do and this is the one
thing that I learned that was the
greatest lesson I ever learned in my
life the true skill that we've lost and
everybody's guilty of this this s cynic
the bestselling author sought after
speaker and unshakable Optimist is back
with one solution that aims to solve
some of the biggest issues we face today
everyone's looking for biohack for all
the problems that we're facing today
Rising suicide Rising anxiety depression
addiction mental health and there's one
bioh hack that's better than all of the
things that we're trying which is
friendship but we are not good at making
friends and we're not good at looking
after friends there's an entire industry
to help people become better leaders to
help us maintain better relationships
and there's no industry to teach us how
to be a better friend and yet people
with close friendships are healthier
they live longer they better deal with
stress less likely to become addicted
friendship is the thing that actually
protects us so why aren't we
prioritizing our friendship it's because
we actually don't know how to do it mass
transportation technology social media
all of these things they've interrupted
our ability to make friends or sometimes
we have old friends where the only bond
is time but is it a friend simply
because you've known somebody for a long
time they give you no joy give you no
inspiration and if you have good
friendship you will not feel lonely so
yes friends are allowed to change and
it's never too late to make a friend so
how do I make friends I guarantee you
you will make friends by learning how to
be that's all it takes
we've just hit 6 million subscribers on
the D of Co um so me and my team would
like to do something we've never done
before as little thank you and we're
calling it The dire ofo subscriber
raffle and here is how it works every
episode this month we're going to pick
three current subscribers at random and
we'll send one of you a 1,000 voucher
one of you tickets to come and watch the
D SE behind the scenes live with our
team and one of you will have a
10-minute phone call with me to discuss
whatever you want to talk about if
you're a subscriber you're in the raffle
thank you from the bottom of my heart
for allowing me to do something that me
and my team love doing so much it is the
greatest honor of my lifetime and I hope
it I hope it continues uh off into the
Future Let's get to the
[Music]
episode
Simon hi Stephen good to see you again
good to see you again it's interesting
because we've had a lot of conversations
and um ahead of the conversation today I
really asked myself what what are the
subjects and themes that are front of
mind for me at the moment and subjects
that I'm struggling to understand and
grapple with and find Solutions and
answers to and the sort of macro picture
that I have in my head at the moment um
is that there's quite a lot of struggle
going on because the world has changed
quite profoundly and the struggle is
showing up in a variety of ways we're
seeing it in our mental health which I
know you refer to as mental Fitness
we're seeing it in suicidality we're
seeing it in the the rise in loneliness
which is something we talked about last
time but also now there's these other
forces at play like artificial
intelligence which feels like a threat
um in increas in digitalization and a
falling connection what is your what is
your take on This Moment In Time the
times we're living
in these are complicated
times and complex
times and I think they are more
important leaderless
times um we're seeing the rise of
populist movements and strongman
leaders not necessarily because they are
the great leaders of the day but because
I think people are desperately lacking
for meaning and purpose and to feel like
we're going somewhere we want to be led
people want to be led whether it's young
people who are
protesting on their school
campuses or whether during covid it was
anti vaxers or antim
maskers you know whether it was brexit
or you know I think they're all very
much the same whether it's the left side
of politics or the right side of
politics which is they're all basically
anti-establishment
movements and you usually see
anti-establishment
when people feel forgotten and left out
by whatever the establishment is doing
in other words they they perceive that
the establishment looking after for
themselves so I think we leave in we
live in visionless and leaderless times
that's the big challenge of the day and
uh and so we find ourselves reactive to
each other and against things but few
people can say what they're for so many
of my guests have come here and then
after the conversation have turned to me
and said they're concerned about their
younger child often they reference their
younger son because they talk about the
rise in the sort of toxic male
influences online um and it kind of
coincides with what you just said about
looking for leaders and now you know
some of those leaders that were looking
for offering us a blueprint of what it
is to be a responsible stable human that
involves buying a Lamborghini having
multiple wives and showing up in a
certain way and I've had so many
conversations in fact one of my guests
the other the other week brought me a
dossier called heroic
masculinity and um it was a woman and
she says please can you have more
conversations about this subject and
passed it to me and the reason she's
saying that is because she's concerned
her son is growing up in a world where
he's not going to know what it means to
be a good man or who are the role
models like who are the strong male or
female role models who are teaching us
values who are teaching US
service who's teaching us kindness and
empathy in in leaderless times and lost
times we will follow things that make us
feel good right wealth makes us feel
feel good conspicuous consumption makes
us feel good because you get that hit of
Serotonin and and dopamine this this is
the reason why I've become really
fascinated by the concept of friendship
you know I haven't written a book in a
many years and so I've started writing
again and uh I'm writing a book with a
friend my friend will gadera um who
wrote unreasonable
hospitality and we've decided to write
about friendship because when you think
about all of the problems that we're
facing today mental Fitness Mental
Health um Rising suicide Rising anxiety
depression addiction I mean take your
list even people's obsession with
longevity and everyone's looking for a
biohack for all those things and there's
one biohack that's better than all of
those all of the things that we're
trying which is friendship people with
close friendships are healthier they
live
longer they have better coping
mechanisms which means they better deal
with stress and I'll give you one an
amazing thing so there's um a very
famous experiment that's done I think in
like the s all of our sort of
understanding of addiction is based on
the study basically they put a rat in a
cage and they gave it um plain water or
they gave it water laced with drugs and
it tasted both it got addicted to the
water laced with drugs and eventually
drank the that water until it died right
and so this became our understanding of
addiction many years later not that long
ago another scientist said hold on
there's a problem with this experiment a
rat like a person is a social animal and
you took this social animal and you put
it by itself and then offered it drugs
so you created loneliness and then you
offered the drug right if you want to
make it a good experiment you have to
create the right context so what it did
it created they created something called
rat Park where basically what they did
is they created a new cage filled with
things to do and mazes and wheels and
and other rats and they were social and
the Rats tasted both Waters the one
laced with morphine and the one that was
just plain they taste and they drank
enough of the morphine laced one to get
addicted and then they stopped it it
diminishes how much they drank and they
only drank the plain water so basically
when you have healthy relationships we
are less likely to become addicted when
we are lonely we are more likely to
create addiction right friendship is the
thing that actually protects us and then
if you look at even if you do become
addicted right let's take the the worst
case scenario so let's look at
alcoholism right alcohol ISM um we know
that to beat alcoholism you join AA
Community we and everybody talks about
the importance of community and finding
your community right but Alcoholics
Anonymous knows that there's these 12
steps and if you master 11 of the 12
Steps the disease is probably going to
get you but if you master the 12th step
the final step you're more likely to
overcome the disease so what's the 12th
step the 12th step is to help another
alcoholic to become someone's sponsor
and in other words to become a friend in
other words Community you find Community
but then the the final step of beating
the disease is a friend where where you
replace the community with a friend and
you have both and we think Community is
the thing but it's not enough yes you
can create belonging with community and
people where we started talking about it
where people are latching onto these
these anti-establishment populist
movements it's giving them a sense of
community it's giving them a sense of of
of shared Purpose with a group of people
right but it's also providing um new new
social connections one of the things we
don't do is we are not good at making
friends and we're not good at looking
after friends there's an entire industry
to help people like us become better
leaders I I I'm a part of it I write
books about it right there's an entire
industry to help people be better
parents and if you're going to have a
child if you got a child you got a child
with problems you know you read all the
books about how be how to be a better
parent
there are no books or precious few books
to teach us and there's no industry to
teach us how to be a better friend like
are you a good friend are you a good
friend to your friends are your friends
good to you you know who do you do you
call people when you are stuck and down
or do you make Tik Tok videos by
yourself which you know and you get I
mean literally people who are depressed
make Tik Tok videos by themselves I
don't know how many times they re-shoot
that either to post it to get the
validation for their feelings but to
call a friend and say the same thing
you're struggling with is actually more
difficult why doesn't the industry exist
because typically we take it for granted
yeah yeah so the demand isn't there for
those kinds of things but that's what
that's the problem which is I think the
demand is is is is there and we don't
realize it right like we know that our
relationships fail and our marriages
fail so there's an entire industry to
help us maintain better relationships
will friendships fail and we think we
friends yet we still struggle and feel
lonely if you have good friendship you
will not feel lonely you may have
moments of loneliness and in those
periods you will pick up the phone and
say to your
friend I need you I'm lonely and your
friends will be there you will feel not
alone right or um and you and I have
talked about this about you will feel
that someone will get in the mud with
you and I think the problem is is we
don't give intention to Friendship we so
think about it and you and I are both
guilty of this in fact I would argue
that everybody's guilty of this which is
we've got plans booked with a friend
let's call it a lunch a work thing comes
up we call up the friend I got a work
thing and the reason we keep bumping our
friends is because they'll understand
they're our
friends so why aren't we prioritizing
our friendships why aren't we saying to
the work thing I'm sorry I've got a
thing I've got if we had another meeting
we would say sorry I've I've got an
appointment I can't make it so why don't
we treat our friends with the same
intentionality that we treat any other
meeting so one of the things that will
did for a friend that I thought was
genius brilliant beautiful will gadera
who I'm writing the book with um Will's
friend's dad
died um will texted him and said
uh I feel for you I know what you're
going through I lost my mom at an early
age um I'm sure you're being undated
with calls and
texts so I'm not going to call you
today but what I will do is I will call
you every single day at 9:45 a.m. do not
feel obligated to pick up I don't mind
if you don't but when you're ready know
that I'm calling you and for the next I
think it was 3 months 8 months something
he called every single day at 9:45 a.m.
and for the first week his friend didn't
pick up at all and then after the first
week he picked up every day and they
talked every day for months like think
about the
intentionality that somebody who loves
and cares about you so much that they
will call you every single day at 9:45
just so that you can see their name pop
up and the caller ID to know that you're
not alone I mean it can it brings me to
tears just thinking about it like how
many of us are are that good a
friend you know I want friends like
that here's a good question like what's
a friend like what makes a good friend
like I don't even know if we have a
definition of that you know I've been
asking people and somebody said to me
well somebody who's there for you in you
know to support you in the hard times
that's a real friend right and I got
thinking and I talked to somebody else
she has a friend who she calls Mr shoden
Freud because he seems to love when
things go wrong so in hard
times he's always there he's always
there in hard times he's got he the
shoulder to lean on he's giving advice
but in Good Times he's nowhere to be
seen and so what what happens is it
creates this horrible sort of
codependent relationship that you want
to keep the hard times because that
wonderful human being is always there so
you never want to let go and you become
codependent and so you realize that
there's something called a fair wethered
friend who's only there in the good
times but be equally cynical and
suspicious of the fou weathered friends
who's only there in the hard times
because somehow it makes them feel good
about themselves but they're not there
for the good times and so you realize
what's the what's the value of good time
versus bad time so
yes yes you and I have friends that in
hard times we would call them but I
would bet money that you have even fewer
friends that you want to text out of the
blue and say I won an
award right think about that like if
something goes wrong I've got a group of
friends probably I've probably got a you
know a dozen people I could say and say
I need your help things have gone hard
horribly wrong I I need your advice but
if something amazing happens to me that
number probably shrinks down to four
that I'm going to text out of the blue
and go something amazing happened today
and not feel like I'm bragging not feel
like I'm trying to overwhelm them or
prove them that I'm better than them but
knowing that they will be so happy for
me and so I've started thinking that
maybe a friend isn't just the person
who's there for you in the hard times
but the person you can go to in the
great times think about that I have
fewer friends that I can go to when
things go perfectly then I would go to
and things go
wrong so are those my true friends so
this is on the journey I'm on I'm trying
to understand what friend means and I'm
trying to understand the responsibility
we have to look after those friends um
you look at all the longevity studies
you know all the Blue Zone work sure
they eat healthy sure they walk a lot
but they also eat with each other
whereas you look at some of the people
who are promoting sort of longevity and
all of those bioh hacks and how you have
to exercise the certain way and eat the
certain way you'll find a lot of them
are pretty unhappy people and pretty
lonely people I don't think they're
going to live very long right so here's
a crazy crazy one here's a crazy crazy
one physiologically right what are the
most important organs to keep strong for
longevity like we know the data right so
I'll tell you what they are right number
one heart obviously that makes perfect
sense right you got to have a healthy
heart if you want to live a long time
right second one lungs gotta have
healthy lungs to live a long time cardio
and all the rest of it right don't smoke
like we know that makes perfect sense
you know what the third most important
organ is I didn't know I was going to
say the brain but the
thighs thigh muscles are the are the so
if you have a healthy heart healthy
lungs and healthy thighs statistically
you're more likely to live longer I know
I said the same thing thighs do you want
to know why because historically thighs
are the most important muscle
responsible for what motion walking
right not exercise Social going to visit
your friends before there were cars
before there were trains we had to walk
to go visit our friends and so people
who are mobile if you're more mobile
you're more likely to main friend
maintain friendships which means you're
likely to live longer so the three most
important organs to keep healthy
historically as human beings heart lungs
and thighs for Mobility thighs for
sociability
which I think is amazing that we never
thought about so all of these things
that you know technology has
interrupted um mass transportation cars
you know uh Tech uh social media all of
these things they've interrupted our
ability to make friends proper friends
where you can look each other in the eye
you and I could do this over Zoom it
wouldn't feel the
same but you the macro so the remote
work culture the rise in as you say
screens and phones
optimizing interaction out of our Lives
I mean like you know if you think about
social networking or Uber Eats or I
don't know
deliveroo um you you're living your life
behind a screen in White Walls now and
it's it feels like it's becoming harder
and harder and harder to make friends
also to find someone romantic but to
make friends in fact what's the
interesting thing is sometimes when I
come off stage I'll have it's always
young men come up to me and they'll get
right up in my personal space and I go
this is strange and then they'll say
something to me like um how do I make
friends and they and I I respect them so
much for saying it because I can see how
difficult it is for them to utter that
those words and I reflect on I was doing
something at Canary Warf and a kid in
the front row in a crowd of 500 people
they're all wearing suits because
they're working in the corporate world
he's surrounded by 500 of his peers his
age in the front row past the microphone
his question to me on stage is how do I
make friends yeah and there's 499 people
sat next to him that are his age yep and
he's asking in the front row how do I
make friends and I it was it's so moving
because you know looking looking down on
that individual surrounded by people I'm
like well you know you the brain the
simple brain goes well just turn to the
person next you introduce yourself but
clearly that was
not not the answer because if it was so
simple he would just do that and you
said something interesting as well which
I think maybe overlays with that which
is that we've kind of like lost the art
or the skill of making friends y what
would you have said to that kid so I'll
tell you by way of a story how I would
answer that so A friend of mine was uh
struggling uh her career it wasn't going
as well as she' wanted and her marriage
was in a bad place in other words when
it rains it pours like she couldn't get
a break right and she was in a really
bad place and so she knows what I do for
a living so she said she asked me can
you help can I come and talk to you and
get some advice and I said of course
and so we had a standing Wednesday
meeting get together we got together
every Wednesday for 90 minutes and she
would tell me what was going on in her
life I gave her some advice she felt
amazing when she left me it lasted about
two days and then she'd go back into her
slump and then we get together the next
Wednesday she'd feel amazing for about
two days and she'd go back into her
slump and this went on for months this
was our pattern right so I thought I was
doing good work and then it then I just
rinse and repeat
right then I remembered my own work and
I remembered Alcoholics Anonymous which
is the final step the 12th step is
service helping somebody who's
struggling with the problem you're
struggling with right is the way to
actually help you overcome your problem
so I I have struggles I have needs I
have um uh insecurities and I don't have
a safe Outlet to talk to so I she's one
of my closest friends in the world I
trust her implicitly so I said to her
can I need the coaching as well can we
split our time 45 minutes for me 45
minutes for you she agreed and it was I
was I knew what I was doing right there
was kind of an experiment happening
which I didn't let on which is I wanted
her to help me as a way of helping
herself and so what end up happening was
it did ceased to be 4545 I we got
together and for 90 minutes we talked
about me and then the next Wednesday we
got together and for 90 minutes we
talked about me and then we got together
and for 90 minutes we talked about me
and within about three or four weeks her
life was full on back on track
fully back on track because when you
help someone with a thing that you're
struggling with you actually end up
solving your own problems and so what I
would say to that kid is find somebody
who's struggling to make a friend and
help them make a friend make it an act
of service because fundamentally if we
dig down deep the the true skill that
we've lost is service we've
overemphasized taking over giving we've
overemphasized selfish over selfless
selfish is important taking is important
but not at the expense of giving um and
not the expense of serving right we've
lost we're out of balance and I think we
we've lost the ability to serve Society
we've lost the ability to serve each
other um you know the Prime Minister
cores for national service and literally
the whole country erupts and says are
you trying not to get reelected you know
um what did you think of that I thought
it was brilliant I do believe in in in
service it doesn't have to be military
service you know when we say national
service go be a teacher in the inner
city for a year you know go go work on a
one day a
month in a
hospital go work for one weekend one day
per month in a in in hospice and pal of
care right serve other human beings who
are underserved or forgotten serve your
nation in some way sh per put you know
let the government give you a list of 20
or 30 options of things you can do
um and say that if you do these things
it makes you eligible for you know
scholarships it makes you eligible for
whatever you know um I'm a great
believer just like you can get at least
in the United States very very generous
packages for Education if you serve in
the military give very generous packages
for Education if you do any of these
other things teaching you know like we
have problems you know we we we're
losing teachers okay well we can fill
those gaps why why is do you think that
would help our society at large over the
coming years if we because I think skill
that the skills that people learn when
they serve a they learn hard
work but they learn to be a part of
something larger than themselves and you
talk to anybody who goes off and does um
volunteer work or takes a gap year where
they go and do service or anyone who's
gone to combat right and you talk to if
you talk to soldiers uh or Marines who
who who've been in the [ __ ] none of them
want to go to combat it's not fun
there's very very very few combat
related suicides in other words suicides
don't happen in a combat situation they
come they happen when they come back
home right um and they all weirdly have
warm feelings about their time in combat
and it's not the shooting and the fear
it's the intense responsibility and
awesome feeling to be there to look
after each other not just to feel looked
after but to look after another I talked
to Navy Seals I talked to Seal Team 6
and I wanted to understand the why of
the SEAL Teams these this is one of the
highest performing organizations on the
planet right and you think it's going to
be about Brawn and courage and all the
stupid things that the outside world
thinks that the Commandos and the
special operators have it's actually not
that at all which is they care for each
other more than others think possible
it's their love of each other that makes
them special operators and their courage
doesn't come from raw courage I've asked
many I've talked to many many many seals
and special operators about this they
they don't have just raw courage to run
into danger and all of this stuff it's
that they fear letting down their
comrades more than
dying and we saw it happen recently
where a seal mission one of the seals
fell into the water and another seal
dived in to catch him and they both died
right they feel they fear letting each
other down more than dying that that
cannot be described anything else
there's no other word to capture that
feeling than
love that is love at a level that few of
us will ever understand and that love is
so deep that a lot of them have failed
marriages because when their wives say
to them it's either me or the or your
fellow seals they choose their fellow
seals that's
love that's love and even my even in my
world like you and I you and I have
colleagues and co-workers in the
military they have brothers and sisters
those relationships are real and I
remember the first time A friend of mine
in uniform called me brother on the
phone and he said Hey brother was the
first time he called me brother and I
felt it that that you don't use that
term loosely it's not a it's not just a
generic term of endearment you earn to
be called brother or
sister and I I remember when he called
me brother that it meant something and
this guy this guy this friend of mine
he's still active Judy he's a combat
hero he's risked his life he's put
himself in harm way he's saved the lives
of people he's an absolute Warrior right
he's a he is by any definition a
freaking badass [ __ ] Warrior right
and he was the first
man who said to me I love you we got off
the phone he goes we just saying goodbye
to each other we had a nice long
conversation we got up there and he goes
I love you he didn't say love you
he didn't say love you he said I love
you that's real and we we hedge because
we're afraid of our emotions we're
afraid of expressing ourselves to each
other we say things like that we say
love you even love you say those three
words to somebody they are
excruciatingly excruciatingly difficult
unless you actually mean it I love you
and it was so powerful that now every
time he and I talk and we talk politics
and we talk Global stuff and we talk
leadership we have you know and then at
the end of our calls I'll say I'll talk
to you real soon I love you he goes I
love you too that's how we end our phone
calls and I started experimenting I
started saying those words to the
especially the men in my life that I
love and care about desperately my male
friends it's easier to say to a woman is
there's less of a stigma right
and guys who are guy some of my guy
friends who are if you met them you
would describe them as not very warm you
would describe them as distant or cold
or guarded and they
are um and I
remember taking the risk saying to them
when we got off the phone or when I said
goodbye to them when I was hanging out
with them I said I love
you
and and in in not in very short order
they started saying it
back and we would hug
differently and we would kiss each other
on the
cheek you know and like one of my
friends who he's a cold guy he's not
he's not warm he's lovely and smart and
fantastic and funny but he's not
warm it took him a long time and I
always said it him I love you I love you
and he he goes yeaha okay
and I would like hug him and kiss him
with the cheek goodbye he's like okay
and then he started saying I love you
back
and this is what I've learned from the
highest performing teams on the planet
this is what I've learned from people
who understand service that you cannot
you cannot have
service without developing some sort of
love and so I think I think to go all
the way back to the question from that
kid in the front row how do I make
friends you can't make a friend until
you learn how to serve because
friendship is fundamentally service
friendship is an act of service and if
you don't know the skill of service then
you probably don't know how to be a
friend let alone make a friend I think
you have to learn to be a friend before
you can make a friend because only
people only want to be your friend if
you know how to be their friend right
which is not like having fun which is
not like going out and get pissed with
your mates that's
fun those are m
are those friends that you love maybe
sometimes sometimes those overlap that's
the other problem and I I live in
America where you meet somebody once and
they call you friend and the problem is
I think we overuse the word friend right
like if you have a a mild melanoma and
you have staged for liver cancer we call
both those things cancer clearly they're
not the same thing and I think we have
the same problem with the word friend
like somebody you hang out with casually
it's it's a laugh you know we call that
person friend but then somebody who we
have deep love for and we would be there
for them no matter what we call that
person friend best friend doesn't seem
to capture it either and so I think we
need more words like I've started using
the word acquaintance I've started using
the word work friend uh or deal friend
that's like in finance right I like them
I get along with them I enjoy them I but
if we weren't working if we weren't if
our companies weren't working together
would I hang out with them as much
probably not I probably would make less
of an effort right
are you are you religious I believe in
belief what does I believe in the
importance of believing in something and
so for those who choose Faith
traditional Faith as the thing to
believe in and offer guidance I think
that's good um for people who find cause
whether it's social cause um or some
type of other cause to feel a part of I
I think I think it is essential that we
believe in something I I believe in
belief it's funny cuz all the the
subjects you were talking about then
about community and other subjects that
kind of intersect with that service and
purpose these all came inherent within
religion yeah religion gave us all of
these once upon a time now in the
absence of religion like and the rise in
digitalization we're struggling to find
those things and we're trying to make
them like it's such a good question
right which is religion provided a code
and
arguably a code that you so let let so
here's the example right so
take the
victorians there were some incredibly
wealthy victorians who gave tremendous
amounts of their wealth wealth back to
society they established Charities they
built hospitals in fact many of the
institutions that exist today were
established by wealthy victorians the
same is true in the United States the
carnegies and the Rockefellers right and
I went and looked this up I went and
looked at the tax code from the Carnegie
and Rockefeller days or the George
Eastman days and I went and looked up
the tax code in the UK as well and there
was no sophisticated tax code in other
words there was no um uh refund or
rebate or deduction for giving to
charity zero zero there was no tax
benefit in the UK or the US for giving
to charity and in the conversations with
the carnegies The Rockefellers and some
of the wealthy victorians they all said
that they believe that they had a quote
unquote moral obligation to give back to
society and it was born out of religion
without a doubt they were God-fearing
without a doubt right but they believed
in moral obligations to return their
wealth and give something back to
societies establishing universities
hospitals and the rest of it right now
it seems that people give charity if
they can get a tax benefit from it and
the question is is where is the moral
obligation coming from and so when we
talk about the fact that people are less
religious today but you I think your
your assertion is correct people are are
abandoning the traditional church
membership is down and I would argue
that uh because the churches have lost
relevance right like take the Catholic
church for example like you're trying to
appeal to Young People by wearing 400y
old clothes and speaking in
Latin maybe we genes and speak English
or whatever the local language is like
if you want to be quote unquote relevant
you're not changing the faith abandoning
the faith you're not you're not
Blasphemous by changing the the the what
you're wearing and and and and the
language you're speaking in you're still
preaching the faith but you'll find
yourself more attractive I had the
opportunity to go to Kanye Sunday
service back when it was okay to do
anything with Kanye um uh I just was
invited as a as as I was a friend of a
friend and I went to the Sunday service
right and it was I don't care if you're
religious or not that was a religious
experience did you ever go I did yeah it
is it's unbelievable yeah and and you
could and and for those when I say for
those who haven't gone like anybody
could go you just to get on the signup
sheet like you could just sign anyone
could go was open to the general public
it just sold out quick I mean it was
free but the the list filled up quickly
um and uh basically what happened is
there's a there's a band a choir in the
middle and the parishioners sat all the
way in a circle around the outside you
sat
there your body was consumed by song and
music
and it was and you know there's like
Sufi tradition where
music becomes the thing the way you the
way you find spirituality the way you
find meditation or like the whirling
dervishes who spin around in the music
and the and it's the repetition and it
was sitting in this beautiful place
consumed by songs that went on for 10
minutes each that you found spirituality
whether you had traditional religion you
know in your life or not
and um there was community and I I for
one went with a friend and uh I think
that's what traditional Church doesn't
realize which is you can modernize old
beliefs and if you do that you will find
relevance amongst young people um but
young people are looking for something
there's something called Hillsong which
is an American church but it's the joke
is it's like where all the pretty people
go to pray um it's young and it's it's
relevant and like the pastor has like
got a beard and an earring and you know
jeans and you know duck Mars and there's
a rock band and but they preach the
gospel and it has and it fills up entire
Arenas um so people are looking to
belong to something and they're looking
to believe in something and they're
looking to be led and they're looking
for community and they're looking for um
um codes of conduct and values that they
can that they can um uh keep alive in
their own lives and their own traditions
and um there are precious few of those
places left which is why I think people
are desperately looking for them and
latching onto kind of the first thing
that shows up I think it's one of the
biggest business opportunities of our
time as well I say this at multiple
levels I'm talking about if I'm an
entrepreneur thinking about where to
start a business but also if I'm an
entrepreneur and I'm thinking about how
to run my company and my culture I it's
funny this I've got one particular
opinion that went out of fashion and now
has come into fashion over the course of
the pandemic which is I always believed
in doing things in person and having
people together even this podcast never
did it over Zoom even through the
pandemic we just two meter distance and
get if someone couldn't come in and we
weren't going to release I just didn't
want to because it's what's the point
right but also in terms of company
culture I think companies now that offer
I'm in so many interviews I don't think
people would believe I'm in so many
interviews where the candidate asks me
to check that they're going to going I
was in one yesterday with the young
25-year-old lady um she asked she
checked that people were going to come
in the office and be together it was
almost like she wasn't going to take the
job unless we off we were a community we
she was talking about run clubs she was
talking about reform of plates she was
talking about that she likes to do
climbing walls and she wanted to check
that we we were in the office together
and I think you know good for her you
know what I mean but like the the the
narrative through the pandemic
especially led by the west coast of
America was that remote forever and um
you know all that kind of thing but it's
I've always believed that the
fundamental needs of human being will
mean that connection and being together
will be will prevail yeah I I agree with
that but but but how much damage has to
be done until we get there you know and
I think we have a responsibility to help
people like to to bring people together
so one of the trends that I'm seeing in
the states at least is young people
especially those who started their
careers in the pandemic or slightly
before the pandemic who kind of fell in
love with the whole room the Romance of
the you know remote work thing
um are struggling a lot of them are
struggling with mental health challenges
with mental fitness challenges and when
they're forced to come into work which
is actually an antidote once they get
there they freak out and they think that
it's the the workspace that's making it
more stressful but it's not it's that
you've been at home and alone so much
that it's like a shock to the system to
come back in you know it's like it's
like when you're out of shape and you go
to the gym it really hurts you have to
stick with it you know um it's like when
you get off drugs and you go through
withdrawal you makes you want to go back
to the drug right and so my fear is that
the connection that it's the being at
home in a remote work environment is the
thing that's making me mentally unfit
and it's not the coming back into work
even though it hurts and it's a shock
when I come in and I run away from it I
I have to I have to stick with it I have
to going to the gym I have to stay off
the juice like you know um do you think
this is in part because the office is
outdated it was a concept that was
designed like you know multiple decades
ago and the needs of the human being in
the modern world if we're saying it's
much more about connection and Community
like the office itself should be
redesigned it should be it should serve
more as a community like Center I mean
versus just a place to the office has
changed multiple times to reflect the
times I mean it used to be you know the
executives had the corner offices with
Windows and the rest of us had you know
cubes in the middle and then at some
point we started giving the nice offices
to the to younger people on the outside
and then we made the outside offices the
conference rooms and then we went to
open plan I mean like the offices have
taken multiple different cultural
changes rightfully so the office should
reflect the times you're right you know
one of my favorite ones is if you visit
the Pixar
offices the way Steve Jobs helped design
the Pixar office is they put the
bathrooms in the middle middle as most
most officers have the bathrooms on the
outside and they put the bathrooms in
the middle so no matter where you worked
you had to walk past other people to go
to the L and at some point dur the day
everyone has to go to the L MH and so
that was done on purpose to force you to
interact and and have
Serendipity um but little things like
that um communal eading I'm a huge fan
of communal eating I'm a huge fan of
like let's go let's let's eat together
um uh you know I built my office to feel
like a living room there's like
different living room areas you can sit
up here you can sit over there but it's
just couches and people sit wherever
they want and you know people have their
quote unquote their desk you know where
they like to sit and there's back rooms
if you need to make calls but it's all
just couches it's all super comfy it
feels like it feels like a home if
people want to work at home great here's
a home literally you walk into my office
I mean you've been there it's a home
it's a home yeah it's it's a home and uh
cuz I want people to have have that home
experience we've got a fridge and a
kitchen and you can you know I can
imagine the rebuttal to a lot of people
that are listening to us where they
genuinely they have an hour commute to
go into some horrible little cubicle
surround they have to wear a suit they
get no Freedom so my bias is that
obviously I'm the CEO of the company so
I have you know these freedoms and our
our culture is much more relaxed and
free but there's a lot of people that
their relationship with work is it's
awful it's like an awful place to be
yeah and I think so the question is
great okay so instead of rejecting it
how would you redesign it to make you
want to come in okay you don't want to
wear a suit don't wear a suit maybe you
only have to wear a suit if you have a
meeting with a client that seems if if
you're in that kind of business yeah you
know I live in Los Angeles where
everybody dress likes everybody dresses
like 16y olds but you know that seems
fair wear a suit only when you're
meeting with a client if that if your
business requires that um otherwise
where whatever um you know so and so
again it goes back to service which is I
think that people have to earn the right
to complain right and you earn the right
to complain by in some small way to fix
the problem yourself not exhausting
every possibility like you're not
allowed to complain about politics
unless you've at least voted right you
don't have to have joined a movement you
don't have to have campaigned just the
minimum the minimum then you can
complain about anything you like and so
if you've tried to fix the office then
you can complain about the office if you
just sit at home and whine about
it like maybe like get involved and
don't do it for yourself
here's we go back to service don't do it
for yourself do it for the other people
who hate coming to work with an hourlong
commute to sit in a little cubicle and
wear a suit that they don't want to wear
do it for the people you love do it for
the people you care about do it for the
person to the left and the person to the
right don't do it for yourself you
selfish bastard right do it for someone
else to make their feeling of coming to
work better how can you make it feel
better for somebody else you work with
to come to work and that's what we're
missing we're all about ourselves and
yet we've forgotten email is another one
you know why you get so many emails cuz
you send so many emails stop BC seeing
everybody stop C seeing everybody like
when somebody says what time is the
meeting and you reply all and write 3:00
or what do you want for lunch and you
reply and write chicken please like you
made everybody open that email you
thoughtless bastard right why don't you
help everybody else get to inbox zero
instead of worrying about you getting to
inbox zero so in other words pick up the
phone when possible
you know send few emails take people off
the CC list like I get an email it's got
five people CC I realize that my reply
only really matters to two people and I
take people off the CC list you know
because I want them to have fewer
emails because otherwise everybody's
hitting you know reply all and then
we're all you know suffering from email
bankruptcy the um anyway acts of service
acts of service I mean there's so many
little things there's so many little
things um stupid things stupid things I
was walking down the streets of New York
and a guy was parking his
car and uh it happened to be a huge
space big enough for two cars right like
and he parked right in the middle and it
wasn't like it was his brand new cut he
was like afraid of getting it bumped
turned it just it was just a car right
and I said to him hey I sort of like
tapped on the sort of like wave down his
window like I waved like hey just so you
know there's a ton of room behind you or
in front of you if you move your car up
or back you'll make room for another car
and he goes there's no room I'm like no
no no no I'm standing out here there's
you got like five feet in front of you
like there's plenty of room I I'll I'll
guide you if you want you know I was
being super nice about it and he goes I
think it's just fine I'm like no no no
no I like you another car could he goes
are you trying to park your car he says
to me I said no but I I've tried to park
in New York before and I know it's hard
to find a space so you know maybe it'd
be nice to pull your car up and let
another the guy would hear nothing of it
he turned his car off and got out of the
car and walked away and like that's what
I mean you know which is you know here's
the advice I wanted to tell him I didn't
say this but I wanted to be like hey
just can I offer you an observation you
live in the world like you live in the
world there are other
people in the world and I'm not asking
you to give up your weekends and work in
hospitals I'm not asking you to join the
military I'm not asking you to give up
your salary and become a teacher I'm not
asking you to do any of those things I'm
asking you to consider that somebody
else might want to par and it's an act
of service to like move your car to make
a little room for somebody who you don't
know do you think that individualism
is hurting us on an individual level I
mean is that of course you want to know
why we're lonely cuz we've we've
architected Our Lives to be lonely
of course it's hurting us we are social
animals who've over indexed un rugged
individualism with hero wise
CEOs like I love you you're great you're
wonderful but people consider you a hero
and their business Guru blah blah blah I
know for a fact that you didn't do it
alone I know for a fact that you've got
teams of people who make you look good
what are you talking about I know I know
for a fact that people took bets on you
took risks on you I know for a fact that
people made introductions for you I knew
when you had nothing sure you had Moxy
sure you had talent but if it weren't
for people who tried supported helped
you know opened a door there would be no
Steven Bartlett of course even my
parents the first people I think about
is my parents I don't know why they
cared so much about me I was just I feel
like you know kids feel they objectively
look like such a
burden I feel the way you know what I
mean I was like why why would you do
that yeah why would my mom and dad care
so much about this little bundle of
cells I don't understand they would just
like kill themselves to you know but it
matters but we know parenting matters we
know parents that build up their kids
confidences uh really really you know
parents that are capable of building
their kids confidence really really
matters you know as opposed to telling a
kid constantly to do everything wrong
like that'll hurt the kid for the rest
of their life and they're going to have
to do tremendous amount of work to
overcome that you know it's interesting
even on this overlaid with this is the
idea that populations in the western
world are actually declining because by
having less and less kids we're actually
making it more about ourselves we want
to work longer we want to achieve our
career goals and now having kids and
that sort of active service of parenting
has now become deprioritized and it's a
real problem for the Western world
because of the you know aging population
and very often for selfish reasons like
I want to live my life 100% yeah um yeah
yeah I mean I think to your point I
think we
have we have forgotten that we're social
animals I mean like just go back a few
years a few decades
right so second world war right
um the camaraderie I mean think about
what happened in in America and in in
Britain during the second world war so
during the Blitz the number of people
who sent their children to the
countryside and they stayed back to
support the war effort okay they didn't
move to the countryside with their
children they could have they sent their
think about the insanity of that right
now that parents sent their children to
the country to be safe to be raised by
another family with the full expectation
that they would that they may never see
their kids again because they might die
in The
Blitz right like that is
incomprehensible to a modern day and yet
that made total sense that we stayed
back to support the war effort and to be
a part of it and we sent the kids to the
country in the United
States more people died by Suicide who
didn't get called to
action the shame of not being call to
serve was more overwhelming than the
call to service there were more suicides
in the United States from people who
didn't get called to serve what does
this say about the the genz the
millennial now that's trying to decide
which direction to take their life in
but you know all the it says you know go
be a lawyer is the clear incentive
because I'll get paid more or my you
know people would be more proud of me on
Instagram if you're saying that service
and it also sounds like into intertwined
within there a little bit of like
challenge is so Central to being happy
how does like the young person decide
like make build their life road map what
do they what do they need to be adding
to that road map got this kid in my head
that is currently behind a video game
screen he's spending all his time on the
internet watching um certain male
influences that are telling him to be
individualistic he doesn't have a
romantic relationship in the world
doesn't have any friends he's not really
leaving the house much not going to the
gym at all often refer to these IND
idual is like being incels on the
internet and the rise in that type of
individual according to a lot of people
I've spoken to is is rising because of
the nature of the world and
disconnection and lack of friendship and
all these things you know what' you say
to that person who's probably a guy
looking at the statistics well well you
and you've talked to you've talked to um
Scott Galloway yeah you know he's he
talks a lot about this you know um and I
don't think we talk enough about this as
it relates to extremism and terrorism
and things like that you know
where you take a 24 25 26 27 year old uh
incel
virgin with no social life there's a lot
of pent up frustration there and that
comes out in all kinds of screwed up
ways usually anger usually victimization
addictions addictions you know vengeful
Behavior you know antisocial behavior um
um and if you look at you know even just
in the and this this is not a current
statistic this is decades and decades
and decades but you look at sort of the
rise of uh ex religious extremism in the
Middle East you know you take a shame
based society where you're 24 25 26
years old you're living at home you're a
virgin um the only way you can leave the
house is if you like get a job and if
you get you won't get a girlfriend and
I.E a wife I.E have sex until you get a
job and move out of the house and so
this there's the and and and and you're
in a in a shame based society like the
the pressures are extreme and the anger
is Extreme um so I think yeah I think
this idea of not knowing how to make
friends and finding online community of
people who are you know where we all
support each other's
victimhood is is incendiary I could
never
imagine Simon cynic in one of your books
telling people that they were losers
that they were losers and that they suck
oh yeah never do that but when I look at
Andrew Tate's approach in his videos
multiple videos and tweets he really
mocks the people that he's speaking to
he says your life sucks you're an
absolute loser and then he tries to
offer them a road map yeah and it seems
to work yeah of course it works why cuz
you're validating their feelings of
victimhood you're affirming it and then
offering them a way out um because if
you simply say everyone can be a winner
like and I don't feel like a winner
you're not talking to me but if I say
you've been forgotten like look we we we
do it in work all the time it's like the
corporation doesn't care about you the
corporation prioritize its profits over
you you're like yeah like you're
disposable yeah it's kind of a
rhetorical clickbait right because what
you're doing is you're validating
someone's feelings you make them feel
not alone in their loneliness and
victimhood and then you offer them but
you're not just berading them you're
offering them a validation and then a
and a an a way out of that feeling um
and it's not wrong it's it's too much
like it's totally fine for you and I to
say look if if if you feel like your
career isn't going anywhere and yet you
have ideas that you think of how you can
do it better maybe maybe an entrepreneur
life is for you like we're we're saying
similar things the difference is is
we're not berating people right but we
we definitely want people to feel
seen right um I just think you know when
you play in the extremes you're playing
in the extremes and so you're going to
get extreme behaviors extreme reactions
you know you you could do the same thing
to the same people without riling them
up because emotions are a powerful thing
right and so you're playing with the
Delta I'm going to push you down even
harder you know and then I'm going to
show you that I can lift you even higher
and I must you know that must make me
the savior because the Delta is so much
bigger you know if someone is listening
now and they are they have no friends
and they're lonely MH and they're
also and there's someone else that's
listening and they are single
romantically single mhm
the first step to solving those two
conundrums finding a friend and finding
a romantic partner in terms of where I
go like the physical location that I go
to in a modern world where
digitalization has just you know social
networking exists and Tinder exists what
is that place the location because I
have so many conversations with people
in my life that are struggling on both
fronts to find a friend and to find a
partner where they're saying I just hate
dating apps and then um we've now have
friendship dating apps I'm wondering
where the location is these days like
you
know once upon a time it would be in the
village it would be maybe at church it
would be at you know somewhere in person
but with the decline in skills of
building friendships or romantic
relationships it feels like both groups
are struggling and I've got a particular
friend in mine that I don't know what to
say to her about this subject cuz she's
finding desperate to find someone
finding a partner is as difficult as
finding a
friend um and and it's different for
introverts and extroverts right so like
me take me for example I am absolutely
socially inept in Social places parties
bars clubs networking events I am
absolutely uncomfortable and inept I
stand in a corner by myself and the
funny thing about my career it's
actually been helpful that some people
recognize me because they'll come up to
me and do all the Talking which is like
a relief right my my my um one of my
best friends makes fun of me cuz she
says like when we go to like a when we
go to a party like when we go to like
like a part party at someone's house or
something and there's like 100 people or
whatever there is 50 people that all
these conversations are happening like
you know these like little pockets of
conversations and I don't know how to
inject myself into com I don't know how
to like saunter up without feeling and
looking really uncomfortable and weird
and like ruining the relation ruining
whatever Dynamic exists and so she makes
fun of me because I'll just stand by
myself in the middle of the room with my
drink perfectly comfortable but like
when she stands in the corner and looks
around like she goes to like get
something she'll see all these little
conversations and one person standing by
themsel with their drink and it's me so
I'm useless in Social places it's the
introvert in me but in unsocial places
I'm more relaxed so
like put me in a
museum and I'm looking at a piece of art
and somebody next to me is looking at a
piece of art and I actually have no
problem saying you like it
and it I'm not trying to make a friend
I'm but I do like making a connection
and sometimes I talk for them for 30
seconds about the piece and it's
happened a couple times where we just
kept
talking and then you end up having a cup
of coffee and you ended up making a
friend like that's happened to me is
that because of the shared interest you
fundamentally know that you I think
there's a shared interest I also think
and this is a weird thing I actually
think it's easier to make a connection
when you're standing next to somebody
than when you're standing across from
somebody so like in social situations
like bars clubs networking events you
you face each other which I find
adversarial and tense and you have to
gauge the right amount of social
distance you know it's 18 Ines is
actually the right amount you know
anything less than that is like too
close anything that then too far is
weird you know but I find standing next
to somebody is easier if you like going
for a walk with somebody or strolling
with somebody or standing next to
somebody in a museum standing next to
somebody in a buffet line you can
actually get really close without it
being uncomfortable so any place where I
can stand next to somebody I find it
less and and being quiet is easier when
you're next to somebody like when you go
for a walk with somebody if you're
standing next to somebody you can say a
few words and then you can go completely
quiet that's not awkward when you're
facing somebody you go completely quiet
it's just flat out uncomfortable so the
way I Define you know social versus um
like social environments versus
non-traditional social environments is
am I standing next to someone or
standing across from someone
what's something that you're um
struggling with and when I ask that
question I'm talking
about where I feel like every time I've
met you but also every time we've met
we've both been at Crossroads and those
Crossroads are professional Crossroads
personal Crossroads
Etc um I'm at so many Crossroads in my
life I think that's so where where tell
me so many Crossroads so trying to
understand get a clearer idea on what my
North Star is professionally and
therefore what I should be prioritizing
and this really relates to like
it's not even professionally it's just
in life it's like
um had a lot of thoughts
about I i' I've worried for a long time
that the way I'm living my life is going
to turn out to
be um my priorities were wrong and that
I allocated my my time when I was young
that I had to the wrong set of
priorities and those priorities that I
allocated towards were like
work and material success and all those
things and that you know I heard there's
a story you've probably heard it before
about the fisherman who
was down by the he had a little boat and
he went out to see every day and he went
out and caught two fish and came back by
lunchtime he sold one fish to pay for
the boat the petrol and the servicing
and he s he gave the other fish to his
family to feed his family and then then
in the evenings and afternoons he spent
the time at the beach relaxing with his
family and like a guy comes past in a
Mercedes and is like listen listen I've
got an idea for you what we're going to
do is we're going to keep you out on the
boat all day you're going to catch four
fish we'll C with the extra two fish
we'll get other boats we'll employ
people we'll increase the F Fleet we C
we'll catch loads more fish with all
these new boats we have them we'll take
the company public we'll sell it and
then the Fisher man's like and then what
and he goes and then you can spend the
day with your family on the and I kind
of look at how I've played my life and
I'm wearing that's how I'm playing my
life a little bit um there's obviously
all all these other things like I'm in
the face season of life where I'm
thinking about fatherhood and becoming a
dad and how old are you now
31 so I'm right at that that age and my
partner's 31 so um that's a you know a
crossroad I'm at and uh so what do you
what so what are you going to do about
it I don't know well what are you
thinking about I'm I think I'm
collecting evidence to form a
perspective that's [ __ ] you have a
perspective you don't need evidence you
have all the EV you talk to you do this
podcast every day of your life yeah you
talk you do no none of the talking on
your podcast you do of the listening I'm
on to
you and we're going to go to ad break
now yeah uh so that's nonsense you have
an opinion you have a perspective I'd
like to know what that perspective is
because you're at a Crossroads where you
said yourself I'm questioning the
priorities I made yeah so that means you
have a point of view and I'm worrying
that I'm bullshitting myself about why
I'm working so why what is the [ __ ]
line you're giving yourself why are you
working what's the [ __ ] line what's
the [ __ ] answer to that it's like
the fisherman it's like and then I'll
and then I'll make more boats and then
we'll make more boats and then for what
reason to what end like why is it
important for you to keep having all
those boats in the water so I wonder
whether that it's about the end or if
it's about just the the fun of the
journey and that's what I'm that's kind
of what I'm not sure is it about the end
is it about you know being able to do
have it even greater levels of freedom
in the future which sounds like [ __ ]
because I've got so much Freedom now or
is it life is just about the climb not
not getting to the top and having this
incredible view but I just have to keep
myself sufficiently challenged in my
life that's why I'm giving myself more
responsibility setting myself bigger
goals bigger challenges because the joy
of life is waking up in the morning and
feeling a little bit scared about today
and you know okay so if that's the
answer then you wouldn't be at a
Crossroads you would this wouldn't be a
conversation so so here's the blunt
question yeah what in what in your life
is off I think it's probably the balance
of my romantic relationship I feel like
I'm
deferring I feel like I'm telling myself
that I'll have I'll really focus in the
way that I need to on my romantic
relationship which is also going to then
become my
family in the future and I've been
especially this year I've been doing
that all year I think that I'll have
time for my relationship in three years
when I sell a business or something
that's what I've been telling myself and
I think I'm I feel that
disconnection not just in my romantic
relationships but I just feel that
disconnection because I've told myself
now that I I'll figure it out in 3 years
that's when I'll Focus I'll sell this
business then I'll focus on you know
what's so funny is
that if it was a business problem if you
and I were talking about a business
problem and I was telling you about a
business challenge I'm having I'm having
and if I said to you you know what
whatever I'll figure it out in 3 years
you would say no you figured that out
now MH cuz that problem will not go away
and 3 years from now you'll defer
another 3 Years or new problems you like
if this was a business problem you would
never let yourself defer that problem
for 3 years so how are you giving
yourself a different standard for your
romantic relationship of something that
is of utmost importance to you the
desire to start a family one day why do
why the different standard for your per
a lower standard for your personal
relationship than your professional work
I think sometimes our romantic
relationships becomes the residual
benefit
I gets whatever's left it's kind of what
you were saying about friendships when
you was talking about friendships I was
thinking that's that term residual
beneficiary like you get whatever's left
it's not allocated in the calendar so if
there's nothing in the calendar it gets
nothing that day but the business
meeting gets priority the thing I think
relationships are become the residual
beneficiary because it's unclear in the
near term the impact of neglecting them
so like brushing not brushing your teeth
today you would really see it today you
won't see the pain today there'll be no
Dental visit don't brush it every day
this week you also won't see the impact
don't do it for 5 years divorce you're
in the dental check having the MERS
pulled out and these things in life
where they're easy to do and therefore
easy not to do and the the impact is
delayed they always become residual
beneficiary and like that's that's the
nature of my life like friendships
family relationships I've got this
meeting today and I can quantify the
return the meet the meeting is going to
make me a million or whatever but the
relationship not missing the date today
or not checking on you're trading you're
trading uh consistency for intensity
you're Trading
brushing your teeth every day for going
to the
dentist so intensity easy to quantify
easy to measure immediate result yeah
yeah yeah yeah yeah
consistency slow no easy way to
calculate have to believe how long yeah
like how long does it take to get into
shape I don't know neither does any
doctor how many days do I have to brush
my teeth every day what if I take a day
off that's fine how many days can I take
off I don't know and Ne so
consistency going to the
gym like you don't treat your
relationship like going to the gym yeah
right which is basically you're out of
shape and you're like I'll go to the gym
when I have time and then you're
surprised that you're out of shape and
out of breath so you recognize this and
so the question is is what can you do
and by the way you can also just
discover the results all by yourself no
I don't want to right cuz I've got
friends I met one at shortage house the
other day and he said I don't know how
it happened he go my wife was focusing
on her business I was focusing on mine
we got 13 years in and the relationship
had just vanished and I don't really
know when it happened by the way the
opposite is true when things go right
which is if you invest in the
relationship just like you invest in
exercise you're like I don't even know
when I got into such great shape but
look at this right and it's what I have
found is that what makes great
friendships what makes great
relationships and what makes great
businesses is not just the big things
it's the it's the countless little
things like a corporate culture saying
good morning to everybody right just on
a daily basis like it's the countless
little things that add up to build trust
to build foundation and I think this is
one of the this is one of
the great tragedies of
Entrepreneurship which is entrepreneurs
have a unique gift to excel at the
things that are easy to measure but how
many of them are really good at the
things that are hard to
measure you know um because what drives
you
is the ability to say look how much
effort I got but look at the return I
got for that effort and if I can't show
you a return I can only say trust me
have faith that goes back to the
question of faith I need you to have
faith you'll be like I don't know but
you know intellectually so if so I'm
going to go so you're a man of action
and we're going to get on to you by the
way mhm okay so you're a man of action
your best you're a man of action if you
know that you're not prioritizing your
relationship and you're you're
overemphasizing work to the sacrifice of
your relationship and that your
relationship is getting the residual
benefits I mean I'm sure that makes your
partner feel so special honey I love you
I want you to have all my residual
benefits I mean but you know what I have
to say she's running her own business
she's flying around the world doing her
own thing and 13 years from now a studio
upstairs which is her business her
breath work Studio MH so are you forcing
her to take a breath and for herself and
take time what I'm trying to do is
trying toed yes I know you are you
obedient to those date nights yeah these
days I am and is she uh yes but they're
not frequent enough and this this is a
new thing we're trying so I I remember
the first time I had the conversation
with her about putting her in the
calendar and when people hear that this
idea of scheduling time with each other
there's this sort of initial visceral
negative reaction because what you think
I'm like your work or whatever she
wasn't like this a little bit um but
when I explained the whole residual
beneficiary thing which is everything
else is being scheduled and our
relationship isn't so I want our
relationship to be equally more
important than all these other things
that are taking my diary than we bought
into it a little bit and that's helped
our relationship a little bit but then I
don't know this year i' really [ __ ] it
up like cuz I just over I said yes there
too many things and she's got her
business and I felt like we're too is it
like passing ships in the night are you
good at taking holiday no oh holiday
what the hell no no you work on a
holiday yeah my whole team now I was I
well I went to I bought House in South
Africa so I went over there but I was I
never it was as if so you do know right
that nothing undermines trust more than
telling your team you're taking a
holiday and then checking in every day
yeah know because it's basically what
we're saying is I don't trust you to do
this without me which I know is not
true but that's what you're
communicating that I can't even take a
holiday without having to double check
everybody's work and make every
decision as opposed to saying I'm going
on holiday if there's an emergency deal
with it I'll see you in two weeks by
and what you will find is everybody will
work to a higher level because you let
them you know what it is though when I
was on holiday which was about two weeks
ago I woke up every day wanting to do
the work of course you did it's called
addiction so addiction yeah yeah
probably you woke up every day to get a
hit yeah I want it's it's how you get
your validation I played paddle in the
morning but then I wanted to come home
and get stuck in yeah but you talked
about prioritizing your relationship
honey I'll be there in 2 hours I'm just
going to spend some time checking email
then we'll go for dinner he was on a
bloody laptop as well not saying it's
healthy you just sound like well I can
be an addict if she's an addict yeah it
takes one of you to break the addiction
and bring the other one along with I
dare you to take a
holiday and just start with one day I'm
not even saying two weeks one day you
both leave your phones in the
hotel what do you think is going to
happen if I do that I think you'll
actually get along really well and have
a great
time you might have a little stress to
start there's always a withdrawal you
might need to do it for two or three
days in a row cuz the first day might be
excruciating the second day not too bad
the third day you will bond like you've
never bonded in your
life actually um with her have planned a
retreat this weekend for for three days
and the deal we have is no phones so we
have what does no phones mean going to
glastenbury this weekend alone okay does
that mean you won't check your phones
does it mean you turn your phones off do
you put your phones in airplane mode if
I'm going to be honest with you I think
that's really important it means that
I'm still going to check my phones but
not when we're doing the activities so
if if for example if I like you know
evenings if she's getting changed then
I'll just quickly check my phone so can
I make a recommendation yeah you hold
her phone and she holds you hold her
phone and she holds your phone for the
whole time so if you need to take a
picture of food or whatever take a
picture with each other's phone you know
you can turn a phone on without
somebody's password MH you know and at
no point do you say can I have your
phone if she goes to the toilet but she
takes your phone with you with her and
vice versa and you if you're in a
restaurant by yourself God forbid you
have to just like look around for a
little bit okay I'll do that try it okay
well my old my my team are listening now
so they'll know that from Friday till
Monday if you need me I'm in glass and
leave me alone po M yeah yeah so
so it's it's a gift don't but don't
think of it as a selfish thing think of
it as an act of service and it's an act
of service to two different people it's
an act of service to your relationship
but it's also an act of service to your
team mhm give them a break right and let
them let them solve difficult
problems I am a big Manchester United
fan and I travel all over the world one
of the big lifes savers for me as
someone that never misses a game ever
regardless of where I am in the world is
nordvpn because nordvpn allows me to
watch the game in territories and in
countries where it's often not available
for a variety of different reasons but
it's not just about football it's
websites movies that I can access and it
helps me navigate those geographical
blockers and that's why nordvpn are both
a sponsor of this podcast but a
lifesaver for me and it costs the same
as a cup of coffee per month and not
just that when I'm accessing Wi-Fi
networks around the world it gives me a
lot of security which is something that
I think we don't think about enough if
you want to check out nordvpn for a
limited time only head to
nordvpn.com
doac and you can access our exclusive
deal which gives the Diary of CEO
listeners a huge discount plus four
extra months when you sign up to a
2-year Plan and there's no risk with
nord's 30-day money back guarantee so
give it a try that's nordvpn.com doac or
check out the episode description link
below what are you struggling
with um well I'm writing a book and
writing a book
is always personal conundrums
um I'm actually in a really good place
right now um you know I think we've
talked about this like my big struggle
is um I've taken a huge break a big step
back from public speaking and it was so
much of my life for so long that to some
degree like I'm trying to reconfigure
what I want to do with my life you know
I feel like I just sort of left
University and I'm like okay now what do
I do um so I'm I'm on a journey but I'm
I like it you left a lot of money off
the table many many many millions by
making that
decision
sure so what
I don't that's not my
calculation I'm the person who I'm okay
making less and lying on the
beach like I don't
have you know I want a comfortable life
like anybody wants a comfortable life
but I don't
need to be the biggest richest most
powerful I don't have that in me you
know I want to be really happy and I
want
my friends to love me and I want to love
my friends and
um I don't
care like my my Tombstone won't have my
bank balance on it you want to be
successful right in the things that you
commit yourself to of course but how I
define success you know money money I
believe money is fuel right so I it's
not that I'm I'm this is not some hippie
you know commune you know know thing um
I view money as fuel and um just like I
don't I don't own a car just to buy
petrol I own a car to go places and I
know the value of petrol is it'll help
me go
places but I have to want to go places
and I have to have destinations and so I
view my life and my career as a car my
career is a car to help me go places and
money is the fuel to to make that thing
happen but I still have to have a
destination and I still have to look
after the career and look after the
machine to make it well oiled so it can
get from A to B but for me the joy is is
the journey that I take on the career
not how much petrol I have but if you
did the speaking still if you did all
this this you know flying around the
world speaking you wouldd have more fuel
for the mission no I've heard that
argument which is if you just doubled
down for two years and like said yes to
absolutely everything and hated your
life for two years you'd you'd you'd be
fine and the answer is yeah but what
about those two years
I I I you know and by the way
um I it's I it's the same mentality I
want to work with people I like working
with you know I sometimes turn down work
from people who I just don't like them
you know or I don't trust them even
though and um and people have accused me
it's like well you can afford to turn
work down I was like I don't I've been
turning work down since before I could
afford it um and I've been saying no to
things before I could afford it and when
I was living hand to Fist and had no
money in my bank account I still lived a
very similar philosophy because for me
my career was not just about advancing
it was about the joy along the way I I
because I recognized when I worked with
people who I didn't like working with I
literally found myself saying think of
the money think of the money think of
the money think of the money and I would
leave
exhausted and yet I would work with
people who I loved working with and
sometimes I literally made zero like CU
I would like do volunteer stuff and I
had so much fun and I left supercharged
on life with more inspiration more ideas
and more friends than when I started and
so I just came to the realization that
if it's got nothing to do with how hard
I work I work really hard for both but
one fills me with energy the other one
saps me of energy and so no amount of
money is worth having my energy my ideas
and my inspiration sapped and yet money
cannot buy the energy ideas and
inspiration I get and so I I try very
hard it's imperfect but I try very hard
to say yes to the things that fill me up
and some of them make good money and
some of them don't and that's okay um
and the reason I keep writing books and
the reason I keep having ideas it's not
because I'm smart it's not because I'm
somehow more creative than other people
it's because I'm surrounding myself with
people who fill me up give me energy and
give me ideas but it's more than that
because it's got to be more than that
because you're someone who is so
remarkably good at articulation and
ideas and thinking through first
principles and really coming up with
original perspectives on things one of
the things I've always really wanted to
ask you is is
how what is what is the process what is
the what is where does the inspiration
come from where does where does that
come from if people are s they're
creative people or their you know they
they just want to advance their own
knowledge they want to be wise like you
are what would you what would you
recommend they did so and you talk about
first principles first of all I hate the
term first principles it's so
condescending right let's just call it
beginner's mindset right because that's
what you are you're basically pretending
that you're a beginner and you know
nothing it's or what I like to call it
it's a student mindset I'm not an expert
I'm a student I've always viewed myself
as a student right and so my favorite
people are the ones who ask the
questions that other people are
embarrassed to ask because they don't
want to be seen as dumb students if
you're in a classroom nobody Minds
raising their hand and asking the
teacher how does that work because we're
the students MH so I treat myself as a
student in every meeting I don't mind
asking the questions that I don't know
the answers to even if it makes me look
like a fool I don't mind saying I don't
understand that I never try and be an
expert in somebody else's business
they're the expert in their business and
so when you uh when you say like where
does the first principles come from
where does The Beginner's mindset I'm
not curious about everything I'm curious
about the things that I'm curious about
and I ask a ton of questions and I don't
mind not knowing answers um I have
strong opinions loosely held you know
somebody just told me the other day one
of the things they liked about me which
is like I'll come out swinging and I
will argue hard for something but the
minute you give me a good argument or a
piece of evidence that proves me wrong
I'm like yep that's you're you're
totally right I'm completely like again
strong opinions loosely held right is
there a practice
though this is an impossible line of
thinking right and I'll tell you why
that's like
me asking Michael Jordan how do I become
a great basketball player it's like well
you need some natural capacity like I'm
way too short so I lost that one and I
can work my brains out but I don't have
any Talent whatsoever so work ethic is
definitely part of it and I can follow
all of Michael Jordan's you know
routines and there is no chance zero
that I will become a great basketball
player not to mention the fact that he
started when he was a kid and I didn't
right
so I think that you know people come up
to me sometimes and say I want to be a
public speaker how do I get into the
business I'm like well what do you want
to talk about they're like I don't know
yet I'm like you've completely missed
the point like I never wanted to be a
public speaker I just had a thing that I
wanted to talk about MH right and so you
have to have a passion for something and
then you figure out a way to bring it to
life you either become a an entrepreneur
or you be you bring it to life in a
corporate environment or you it like
you find a thing and then you find the
way to bring that thing to life so
number one is like I don't think
somebody can just choose to become me
like they can't choose to become you um
are there things that you could practice
that I've learned that will help you
hone some particular skill set
sure um the courage to say I don't know
that one was a that was a hard learned
lesson that was the greatest lesson I
ever learned in my life give me
something technical in terms of how to
deliver ideas and to speak that is
transferable could learn that's totally
I can totally do that yep I totally give
you that number one is what's the
motivation of why you're walking up on
the stage or standing up in front of the
room to give a presentation or you know
giving a pitch right um what's the
motivation is it to get or is it to give
um most people present to get something
to get funding to get a client to get an
Applause to get a book sale to get a
follower right it's a it's a takers
mentality and I had learned to have a
givers mentality and literally every
single time I have a meeting or I give a
speech I will say to myself under my
breath out loud you're here to give I
have a point of you and I'm here to
share it and I don't want anything in
return and that has profoundly helped me
I just heard a thing that Michael Keon
talked
about about how he reconfigured his um
uh mind mindset for auditions so the
problem with an audition the problem
with actors is actors come into an
audition specifically to get something I
want the role so that I can be an actor
right I'm going to audition so that you
can give me the role so that I can be an
actor want want want take take take
right and it's brutal and what Michael
Keaton did is he stopped treating the
audition as an act of selfishness gimme
and he started treating it as an act of
service which is that is I'm an actor my
part today whether it's for 2 minutes or
10 minutes or 15 minutes the part and
though I don't get paid my role today is
to play this part for my audience of
three people here and it still hurt
sometimes if he didn't get the part that
he's still a human being but his
mentality of he treated the audition
like the role and the joy he got from
being an act so he was a hardworking
actor because he went to a lot of
auditions not because he got a lot of
parts right and it's the same which is
to treat everything as an act of service
as an act of giving that the joy comes
from being in the room from having the
meeting like I give good meeting right
because I enjoy meetings because I give
I give the people on the other side
everything and sometimes we do business
together and sometimes we don't but I
often find meetings that go nowhere
really
enjoyable so one thing that everybody
can learn is if you have a point of view
or if you have a product if you have a
service that you think has value in the
world then show up with the joy of
giving so number one is showing up to
give and uh and if you want like real
technique for standing on stage I can
give you that too let's do both so on
the first point about showing up to give
if I show up with that mentality of I'm
going to give today does that that also
changes the content and the way that I
Everything Changes Everything Changes
the your tone of voice changes like
we've all experienced somebody who takes
versus somebody who gives right go to a
shop where the employee is paid by
commission and tell me if you can feel
it yeah yeah yeah now now go to a shop
where the employees given a salary and
there's no commission for every sale and
tell me if you can feel the difference
night and day night and day right so
it's the same thing people are smart
people can feel when you're a taker and
people can feel when you're a giver I
see it all the time on stages it's
really easy when somebody's on a stage
when they walk up on the stage and the
first thing they tell you is put your
phones away give me an hour of your time
I you know show me some politeness okay
[ __ ] that's your job is to hold my
attention you know
uh when they stand up and they tell you
their credentials or just the logo being
on the screen when they stand up and the
screen behind them has their logo their
URL their all their all their QR code
all the handles for all their socials
when you ask them a question and they
say well if you read my book oh my God
right uh my online course like you it's
they can't help themselves it's they're
dripping people hate that on this
podcast in one of our recent episodes a
certain guest referenced their book
every three sentences and honestly the
amount of comments in the comment
section that honestly I was like gee why
have to have a chat about it as a team
because so many of the comments even
though it was a great conversation it's
done millions and millions of downloads
and Views the people in the comments
were like really not happy with the fact
that they mentioned their book let's say
20 times in a three-hour conversation
yeah but but you know but some in in
their defense especially firsttime
authors but even multiple time authors
the Publishers give them bad advice yes
the Publishers say push the book push
the book and I always tell people who
have a new book just come on and have a
conversation with me about what I want
to talk about I'll make you shine don't
worry it'll be a wonderful conversation
and if people like you they will go find
out and they will buy your book and let
me plug it you just answer my questions
yeah right I had a guest once who
um to same thing every my Netflix
special my new Netflix special my next
Netflix special my first Netflix special
you know my third Netflix special on my
upcoming Netflix special like it was so
gross and I I mean I shouldn't say this
on but but we edited I was so annoyed we
edited out every single mention and so
the total mentions of Netflix specials
in that episode is zero you probably did
them a favor CU I took them all out um
but it was gross he wasn't showing up to
give he was showing up to take and the
conversation he never engaged with me he
had an agenda and I was simply some
platform the thing that I like about the
podcast and you look you have guessed
that you like more than others not
because they're nice people it's because
you realize that you're having a nice
conversation or you realize they're they
have an agenda agenda is a taking
mentality um um so if there's so going
back to techniques that I've learned you
know like even when I talk about my work
I'm talking about it in a way that I've
like I've discovered something or I'm on
a journey of something and I really want
people to come on the journey with me so
let me tell you what I'm learning as
opposed to look how smart I am look at
the stuff that you should buy my book
and you know what is that at the the
core of a human though that appreciates
someone walks up on that stage or is in
that presentation room doing the pitch
when they can just feel in their bones
that this person came to give versus
take what is it like the human level oh
it's super simple right because we're
highly attuned social animals our
survival depends on our ability to trust
each other right think about where we
came from we lived we're tribal animals
that if I fell asleep at night I need
you to watch for danger and I need to do
the same for you so we we're very very
good at assessing are you looking out
for me are you looking out for you and
so it's deep seated into our you know
our caveman brain that if I sense that
you're a taker I I I'm not sure I want
to fall asleep at night so where if I
sense that you have a giver's heart like
yeah I'll fall asleep at night and let
you I'll let you watch for saber 2
Tigers yeah so we're very very attuned
we can be tricked um we can absolutely
be tricked um but for the most part
we're we're pretty we're pretty good at
assessing we're pretty good at at at at
at at being uh ATT tuned to when
someone's a giver or a taker but like I
said I am sympathetic I'm not judgy
because I know some people it's born out
of insecurity or incredibly bad advice
that they're given by their Publishers
or you know to push push push push push
which is the wrong
advice just tell the story just tell the
story born out of insecurity it's funny
I was watching a conversation with you
this morning someone you spoke to and
you were asking them about their they
asked you how how they find their why
yeah and you basically coaching them
through that exercise and one of the um
you asked them about an early memory in
their childhood or that they can
remember from their career and you using
that as a way to kind of track their why
and the answer the first answer they
gave you was actually just about
validation it was about their school
teacher to saying they couldn't do
something and then the moment they
proved they could yeah and as I was
listening to that I thought God that's
not a why that's insecurity and so many
of us probably including me um we've
confused the confused them I sometimes
validation can feel
like
purpose well that's an interesting
that's an interesting I was watching the
conversation going oh my God this cuz I
cuz the person you were speaking to I
know them yeah and I know think I
they're very very complicated very very
they've said it publicly they're very
insecure and I know who we're talking
about yeah his response was all about I
proved my teacher wrong and I was stood
there having this great career moment
and look at me I finally done it yeah
and as I was watching I was like that's
not purpose that's
insecurity and it's even for me in my
life I think I I confuse if you look at
the first page of my diary when I'm 18
it says says four goals before I'm 25
number one six-pack number two uh
girlfriend number three rain drove sport
number four millionaire before 25 that
wasn't purpose this was all the things
that made me insecure goal people I
think people confuse goals and purpose
but these all four things made me feel
insecure when I was a kid yeah never had
a girlfriend skinny smallest kid of four
no money in our household and um never
never could drive youngest in the year
didn't have money these were this was a
list of my insecurities in Reverse yeah
that makes sense and I thought they were
my goal missions in life but I think
that's normal you know I think we're all
a jumble of who is it who said it it was
really nice which is you know we're all
seeking validation from others and yet
if you're if you re I forgotten who said
it was brilliant but we're all seeking
validation from others and hoping people
like us and yet if we can just remember
to validate somebody else you're ahead
of the game you know we're all worried
at what people think about us and
whether I made the wrong joke or whether
I said the wrong thing and the reality
is nobody's thinking about you yeah
they're thinking about themselves and if
you can just validate other people and
again this goes to the skill of of of
service you know which is you have to
have a friend you have to learn to be a
friend
um the one thing that I've learned of
the course of a career and I'm now in
middle
age is the people in my life matter more
than I thought they did the friends in
my life matter more than I thought they
did learning to be a human being matters
more than I thought it
did being smart being successful having
the six-pack having the Range Rover any
of those things is fun but but the
people with whom I share those things
matters more like going to the gym with
someone matters more than the six-pack
going on the adventure with someone in
the Range Rover matters more than the
Range Rover who I get to share money
with and spend money on and give money
away to matters more than the money I
make um um what I do with recognition
and how I use it to make other people
feel seen or heard matters more than how
many people see or hear me and um and I
think that's the single most important
lesson I've learned in a career I think
that answers the question about the
difference between insecurity and
purpose because insecurity is about me
and purpose becomes who can I give this
you know what service exactly cuz none
of those things are fun unless I get
like and I have some friends who are
insanely
generous and when I say insanely
generous you just
realize the joy that they get from
sharing whatever they've accomplished
with and by the way I'm not just talking
about financial success like a friend
who's an incredible artist and loves to
share her art you know and if you're one
of her friends you will get one of her
pieces of
art this kind of I want to go back to
the public speaking advice cuz I really
want to get that from you but um this
kind of do made me think about
corporations and Business Leaders and
how they can introduce service into
their into their companies as a way to
create better businesses well they've a
lot of companies have misunderstood what
service means they think service is the
company gives money to charity or we
have a giving day where we all go take a
day off work and work for Habitat for
Humanity or something like that we all
like the company sponsors a fund run and
you know run raise money for charity or
something and we give our people you
know a day off to go do the run and we
all volunteer like those things are good
um that's charitable giving and you
should do that but that's not purpose
that's just do that anyway that's just
giving right um real purpose real
service is and we've talked about this a
little bit before which is um in a in a
day and age where coming to work or
staying home has controversy and um and
mental Fitness issues
attached how do I help redesign work so
that the people I go to work with feel
safe heard
seen when they come to work every day
like what can I do at the office to make
somebody else feel seen and heard and
validated to protect somebody else's
mental Fitness that's service teach
people that and this is one of the
reasons why you know I'm work so hard
and like built a whole company to teach
human skills because the skills to do
those things are not well understood and
their skills remember cats don't have to
work very hard to be cats but it takes a
lot of work to be a human being and most
of us actually lack the skills to be a
good human being in things like
listening active listening like do you
know how to hold space for somebody
who's struggling do you know how to do
that um do you know how to have a
difficult conversation can you have a
conversation about race in your company
you know um do you know how to have um
how to give somebody incredibly
difficult feedback in a way that they
can hear it without being defensive um
do you know how to have an effective
confrontation to go up to somebody who's
your level higher or lower than you in
the corporate hierarchy and confront
them because they did something that
upset you in a way that they will hear
you like do you have any of those skills
most people including people in
positions of leadership lack those
skills now the best part is those skills
are teachable learnable and practice
every single one of them can be learned
by absolutely 100% of people just like
every single person on the planet can
learn to ride a bicycle everybody can
learn to ride a bicycle you just have to
do a little bit of the work and you're
going to wubble and you're going to
scrape your knees a few times but I
guarantee you you'll get to the point
where it becomes second nature and so if
you want to build a company that builds
service and purpose into the company
please please teach people human skills
and don't ask me what the ROI is right
that's like what Gary vaynerchuk says
like what's the ROI of your mother right
like it's everything you and I have
talked about what's the r of what's the
r of going to the gym one day nothing
the answer is zero unless you do it
every day and so if you have a company
filled with people who are brilliant
listeners brilliant at confrontation
brilliant at expressing their feelings
brilliant at having difficult
conversations with each other watch what
happens to productivity to engagement to
Innovation to loyalty to customer
service um just every metric on the
planet and the most important one the
joy the people who come to work where
people say I love my job I feel like I'm
a part of something bigger than myself
and it has nothing to do with the
product or service we sell I get the
ultimate Joy of taking care of the
people I work with and I feel taken care
of by the people I work with and that
is that's about the greatest gift you
can give to a company that's good
leadership by the way um so and that
service to society in the same and I
mean and the reason it service to
society is for a very simple reason
because if you learn all these skills
and my company teaches me these skills
even if it's selfish because they want
to make their office better and they
want more Innovation and more
productivity and more engagement fine
great somebody who has a who's a better
listener and better at
confrontation once you have that skill
you have that skill which means you go
home with that skill and you now H are
better able to hold space for your
spouse or your girlfriend or your
boyfriend or your children which means
you have now improved your relationships
which means they feel seen and heard and
understood better than they ever have
before and because they now know what it
feels like they in turn instinctively do
it for their friends and their neighbors
and those people do it for their friends
and their neighbors and before you know
it the ripple effect you have World
Peace because remember world peace is
not the absence of conflict that's not
what world peace means world peace is
the ability to resolve our conflicts
peacefully
there's no such thing as a marriage or a
relationship without conflict successful
relationships are able to resolve their
conflicts peacefully World Peace doesn't
mean we all agree World Peace doesn't
mean we we all like each
other there's something about this um
idea of being able to have those
difficult conversations which is so
Central to the health and Trust of an
organization and I've really been
learning this recently um over the last
couple of years that you can probably
predict the amount of quiet
dissatisfaction in any team organization
family
relationship based on their ability and
capacity to have uncomfortable
conversations yeah because there so many
so many companies so many Founders so
many leaders that are listening right
now will relate to this idea of quiet
dissatisfaction it is when some of your
expectations are being unmet by your
colleagues your co-workers your employer
whatever and for whatever reason because
of the culture you've not felt or maybe
you don't have the skills to address it
and it's now growing and then eventually
you'll either leave something will break
the company will die
um but we now need to start teaching I
think especially you know this
generation how to have those
uncomfortable conversations for our
relationships it's been a game changer
in my relationship it's been a game
changer in my businesses um and it's
something that I'm trying
to get even better at what advice do I
need to get to get better at it but also
to drag my teams up and to make sure
that all of us collectively as a culture
are creating that culture of like having
the difficult conversation today well
number one like I said teach it right
teach it which is like you know
the I mean I said like I said before
which is I recognized that I didn't have
the skills I recognized that I wasn't
able to teach people the skills I
recognized my teammates didn't have the
skills and so we started to look for the
people the books the TED Talks so that
we could learn so that we could be
better to each other and it was so
valuable that we said okay well what if
we taught this to other people as well
because I I would just be at a dinner
table talking about how I had learned
the skill and how it benefited my
relationships and my work and somebody
says oh my God can you teach that to me
you know and I was like I guess that was
a lot of what drove the early stuff from
the comp from the optimism company you
know that the where we teach human
skills it was the skills that I lacked
it was the skills that I needed MH and I
sought them out I went and took them
from other places wherever I could get
them um and realize there was a distinct
lack of these
skills uh in the world and the best
place to get them would be at work again
because that's where the people are
because if you turned around today and
you're working in a business either at
any level in a company and you said
listen and you just started giving like
un difficult feedback or you started
exhibiting that behavior on your own you
would be so unusual in the culture that
that people wouldn't understand it so
you can't just listen to us have this
conversation then go into work it's like
being radically transparent with people
no you can't don't do that don't do that
but what you can say and I've done this
as what I've said even to my team I've
said out loud I realize that one of the
skills that I'm lacking in is ex I am
going on a journey to hone that skill
I'm going to be practicing I might
fumble it and get it wrong sometimes I
might start acting in a way that you
will perceive as weird bear with me I'm
just practicing a new skill I just want
you to know that I'm on this journey so
when I start acting weird or differently
you'll know why and the journey is I'm
going to start trying to accept um
difficult conversations and feedback
better and I'm going to try and give it
more honestly and openly is that the the
essence I mean if that's the one you're
working on yeah you know um you know
because I mean I took a listening class
many years ago and here's what I
learned I learned that I am an
absolutely
fantastic brilliant listener for Pete
with people I will never speak to again
for the rest of my life but with my
friends and colleagues a freaking
disaster and so when I would have
arguments with friends and colleagues
and they would say you are such a bad
listener I would say seriously like do
you know what I do for a living I think
I'm doing just fine right and I was
right but in a different context with
people who I will literally never see or
talk to again for the rest of my life
and so when I took this class I was like
[ __ ] and I remember when I was done with
the class I picked up the phone and like
called a bunch of people I said I think
I owe you an apology I just took this
class and I realized I'm a terrible
listener and they were like yeah we know
you know and yet they stuck with me
still you know why would they do that
right but I I fully owned it and and
then like even in my relationship like I
said I'm learning how to be a better
boyfriend I'm learning how to be a
better listener I'm learning how to
resolve conflict better like bear with
me but I can't do it alone like I need
you to point it out you know I need you
to tell me when I get it wrong or I need
you to tell me you know and so my my
girlfriend and I we got really good at
sort of like pointing it out to each
other like when we slipped up so like
when one of us we were having a
difficult conversation we're having an
argument and I'm saying my feelings and
she would correct my facts and I'd be
like babe don't correct my facts I just
just telling my feelings and she'd be
like you're right you're right like so
we both took the education so we could
like we both knew the we both knew the
curriculum so we could both like we
never we didn't take it personally if
the other person just helped block and
tackle in the middle of an argument and
this led to all kinds of remarkable
creativity so I'll give you one example
of of creativity because what happens is
when you learn the
skills you become hyper aware of how
people are speaking and how you're
speaking in the situation you're not
just arguing you're not just trying to
be right you're not just trying to
defend or prove the other person wrong
you actually become hyper aware and you
you gain a situational awareness like
it's kind of amazing so my girlfriend
and I were having pretty bad argument
and it went something like this here's
what I did right and here's what you did
wrong the response was well here's what
I did right and here's what you did
wrong the response was well here's what
I did right in fact here's two things I
did right and here's four things you did
wrong right and this went on and on
clearly going nowhere it's getting more
heated it's getting more aggressive
it's getting more personal and and I had
the situational awareness to realize
this is this is a lose lose situation
and I literally interrupted I said okay
hey I'm interrupting our
argument and I'm making new rules okay
currently what we're doing is I'm
telling you the things I did right and
I'm telling you the things you did wrong
and you're doing the same I'm changing
the rules new rules I'm going to tell
you the things that I did wrong and I'm
going to tell you the things that you
did right I'm going to go first and then
you're going to go okay here's what I
got wrong and here's what you got right
and she goes well yeah well here's what
I got wrong and here's what you got
right and I well well here's what I got
wrong and in four minutes we were joking
and laughing and hugging and realizing
that we were contributing to the tension
but also the other person was really
trying interesting it's a nice reverse
try that out and literally it was only
from all of these classes and skills and
practice and practice that I at least
had the sensibility to recognize the
situation I was in to change the rules
Midway because I think part of the
problem is even if you have the skills
sometimes we forget to um deploy them
that's how to be a remarkable listener I
always reflect on this conversation I
had with um Julian treasure who's the
Ted Ted Ted I talker that did a famous
speech about how to be a great speaker
and he said he also did a he said that
that talk on how to be a great speaker
did like 30 40 million views and then he
did a talk on how to be a great listener
and it did like 3 million views like
nobody wanted to listen to that um
ironic isn't it it's so ironic but um
that's how to be a great listener to
just to close off on this idea of then
how to be a great speaker we touched on
a couple of points there is there any
more technical things you would give me
as advice if I was going up on stage and
I wanted to be able to connect with
people influence them and you know share
my
message value narrative stories right I
mean
it's I mean it's so Hackney to even talk
about it right right but nobody wants to
be explained to right um people will
listen to stories and remember stories
they will forget
explanations and they won't learn from
explanations the explanation and the
facts and the figures can come
afterwards but metaphors stories things
that help people understand what you're
trying to say then ex then so most
people get it backwards first they tell
you the explanation then they use the
metaphor the story to prove the facts
I've learned that the total total
opposite is actually much more effective
tell the story suck people in they'll
remember the story and then tell them
the Salient bits so for example um and
all of my work I start with story right
um so for example if I'm introducing
finite infinite games right um I will
say something like
um during the Vietnam war um most people
don't realize that the United States
actually won most of the battles it
fought not only did It win most of the
battles if you look at the numbers
America lost 58,000 troops over the
course of 10 years of fighting the North
Vietnamese lost 3 million people which
raises a really interesting question how
do you win all the battles and decimate
your enemy and lose the war clearly
there's more than one definition of
winning and losing what are you doing
there you're making me curious you're
creating a curiosity Gap you're you you
know I'm emotionally connected to this
now or I'll tell you the story when I
went to Afghanistan you know and how I
learned what true purpose means where
I'll tell you the story of the the A10
pilot Johnny Bravo who risked his life
for other people and I ask the
rhetorical question at the end of that
amazing story you know in the military
they give medals to people who are
willing to sacrifice themselves That
Others May gain and in business we give
bonuses to people who willing to
sacrifice others so that we may
gain I doing like and so all of these
things are ways of making people relate
their experiences in their lives to my
stories I want them to go yeah so it's
no longer about me and my facts and my
point of view it's about us and our
shared journey and our collective
experience people are interested in
things that make them feel something
curiosity is a
feeling um data isn't going to do that
data is not going to do that it's like
try arguing with somebody with data you
know try try try try using facts to
prove your girlfriend wrong when you're
having an emotional argument
then it's not going to go well right and
I think we make this mistake all the
time you know we bring we bring we bring
data to an emotional gunfight it's never
going to go
well data has to meet data and emotion
has to meet emotion and good leaders and
good presenters know how to modulate and
so I want people to be emotionally
invested in whatever I have to tell them
and the easiest way to do that is with a
story a story that produces some sort of
emotion a story that allows people to
relate and even if it's nothing to do
like if I'm telling a story of an Air
Force pilot at some point they'll go
yeah I want to work with people like
that too you know um because I even say
that I want to work with people like
that MH um um how do I get that at work
if I'm not in the military what about
you other things that you're doing as
you're speaking now I can see that you
have like intonations in your voice
you're being you're going low than high
mhm these like technical body language
things what else what other advice would
you so when I tell people I'm an
introvert they go that's impossible you
you're a public speaker how can you be
an introvert and what they misunderstand
is that is that one thing is unrelated
to the other but more important that
being an introvert actually makes me a
better public speaker because I don't
like holding Court I like talking to an
individual and so when I'm on a stage I
look at one person in the eye and I give
them an entire sentence or an entire
thought and then I'll go to somebody
else and I'll give them an entire
sentence or an entire thought I just
make sure to do something called
painting the edges which is I make sure
that I'll get somebody in the upper left
the lower left the upper right the lower
right the back middle the front middle
not necessarily in an order but I just
make sure to make eye contact with
somebody in each area of the audience
and I have an like I said and by the way
it works in meetings too if you're
sitting meeting with half a dozen people
a dozen people and you're telling them
whatever it is you're telling them look
somebody in the eye give them an entire
sentence or an entire thought and look
you and I you can feel it you can feel
that connection so I did an experiment I
was standing on a stage like a thousand
people whatever it was and I was just
doing Q&A and somebody was asking about
speaking and I was telling them about
eye contact and giving an entire
sentence and or entire thought to one
person and I picked just a random person
in the audience and I looked at them and
said okay I'm going to keep talking to
you I'm going to look you in the eye I'm
going to keep talking to you until you
feel a connection and all I want you to
do is I will keep looking at you and
talking to you and I want you to raise
your hand when you feel some sort of you
know connection and about eight people
around that person all raised their hand
and that's why works because I'm
actually connecting with everybody even
though I'm only actually looking at a
few MH um so eye contact as opposed to
scanning and
panning like talk to a
person talk to a person and the same in
a meeting talk to a person make it feel
like you're talking to them most of us
are very bad at that we we don't we we
sort of scan and Pan the whole time the
other thing you said earlier which kind
of I've overlayed with that which I've
noticed in you is that vulnerability is
another way to make your message really
land and to feel connected to what
you're saying and you do that well
because you'll often bring it back to
you and your feelings and you'll share
things with people that others might not
share MH and that for some reason makes
your message even more powerful well I
don't think of myself as special and
even though I'm standing on a stage I
don't think of myself as talking down to
people and so one of the big things that
I do on purpose is I use we instead of
you unless there's a very specific
reason why not to so for example I'll
say I'll never I'll I'll never say you
need to do everything in your power to
live a life of service because until you
learn to live a life of service you will
never find
happiness you will never hear those
words come out of my mouth I'll say
things we need to all learn how to do
the things that give us a sense of
service because none of us will ever
find happiness until we learn to live
lives of service I'm on the same Journey
I'm on I have the same struggles I am
imperfect and bumbling myself and so how
dare I stand on the stage and tell
people what they need to do when I
haven't got it all figured out myself
yet right I will share what I'm learning
on my journey but we are going on this
journey together shoulder Tosh shoulder
side by side and you will teach me
things and I will teach you things but
I'm in it and so I one of the reasons I
think my work connects with people is I
don't think that I'm above anyone I
think I'm right in it with it and I do I
come up I come as a student and I share
what I'm learning on my journey and I
and I and I learn from questions and I
learn from comments and I learn from
people and I learn from the debates I
have and I learn from the discussions I
have and I love it um all of my works
are incomplete and
imperfect but they're they're steps
forward Simon we have a closing
tradition on this podcast where the last
guest leaves a question for the next
guest not knowing who they're going to
leave it for and the question that has
been left for
you
is what area of your life do you still
think you need some good advice on
I mean
it's I mean every area of my life I've
got none of it figured
out I don't understand
Finance I mean I'm kind of an idiot when
it comes to that stuff and I sit in
these meetings and people talk to me
with jargon and I literally I feel so
dumb you know uh my mind just doesn't my
brain just doesn't work that way but um
you know
yeah I mean I'm I'm I'm learning to
understand some of the stuff that I'm
supposed to know you know
literally personal things or no I mean
work things like like like deal making
like I don't understand any of it like
you and I were talking before the camera
started rolling like about valuations
and like I kind of
understand I mean this is one of the
really interesting things is I think our
success kind of correlates to us even
admitting that there's things we don't
understand I think the greatest
entrepreneurs that I've sat here with um
are great because they're very good at
knowing what they absolutely don't know
I remember Richard Branson telling me
when he was on my podcast in New York he
was saying um he' built like the biggest
one of the biggest groups in Europe
called The Virgin group and he was like
55 years old and sat in a meeting with
his directors and they looked at him and
said Richard you don't know what profit
is do you and he goes no yeah he didn't
understand I read a p&l yeah and so they
took him outside of a room he said to me
that they drew a picture of an ocean and
with crayons he said use the word
crayons and he said they drew a net in
the ocean and put fishies in the net and
said Richard the fishies in the net you
get to keep that that's your net profit
Richard goes got it and the fact that he
had been able to build such a mega
business without knowing the basics and
he goes I go why and he goes well
because in in his business because I'm a
dyslexic thinker he said I've always
just like asked who not how yeah I've
just I've always had to delegate yeah
and a lot of people I I but I I'm the
same like I I I know what I don't
know and I trust myself when I know
things and I don't trust myself when I
don't know things the mistakes I've made
and the and I've made the same mistake
over a few times which it causes me a
bit of self-loathing
um which is when I didn't understand
something and my insecurity about not
knowing that thing made me overly trust
somebody who claimed that they would
guide me and help me and they did know
the thing that I didn't know and the
mistake that I made was I never really
like those people or trusted those
people but because their skill set um
you know bolstered mine I let them tell
me what to do and I did what they told
me and 100% of those times I got [ __ ]
and those people um ended up taking
advantage of me what's the lesson um
that you've learned my the lesson is
trust my gut right which is and I don't
mean to make my own decisions about
everything but if I if I believe the
advice that I'm being given by somebody
who knows more than me literally about
something I don't
understand and if it
feels wrong it doesn't mean the advice
is necessarily wrong find a different
person yeah and so I the mistake I made
was rejecting all advice that felt wrong
no no no you can't do that but what I
have learned is to reject the people who
feel wrong and that's the lesson and I
wish I knew that then I wouldn't have
made some of the some of the worst
mistakes I've made in my career um
unfortunately taught me that lesson so
interesting and the thing that annoys me
is I made it more than once I had a
meeting yesterday where the guy
presented something to me and knew so
much more about that than me the subject
and my I just didn't my body just didn't
connect with him in some way and I found
myself questioning something I didn't
know yeah a subject I didn't know but as
I walked out the meeting i' go no it was
the guy you didn't you didn't like
something what does waren Buffett say
you can't make good deals with bad
people yeah you know exactly and cuz I
do deals with people who know a lot they
they could take advantage of me I have
people that I've worked with that
absolutely could bamboozle me
um but they
didn't you know because they're good
people because they're good people this
is unfortunately why we have
lawyers is because you need you know
people will take advantage of you and
it's it's sad you and I both know this
which is the best deals you you you go
with the lawyers and you Rumble and you
you go through all the terms but once
the deal is signed you'll never look at
that contract again for the rest of your
life and if you did I can guarantee you
that both sides have breached that
contract and violated the terms multiple
times but you don't care because you
trust each other you know that a
relationship in a business deal has gone
horribly sour if you refer to the
contract well according to the
contract that deal is done yeah because
great business relationships you never
pull the contract out ever you've and
you break it all the time pay late work
too many hours take advantage of each
other overuse things nobody
cares because there's trust Simon thank
you so much I am if people haven't seen
it yet people haven't checked it out I
highly recommend everybody go and check
out the optimism company because your um
all the things that you've talked about
today and all the skills that I think
are deficient in society and even the
idea of how to like how to the win
friends um influence people listen
better communicate better so that we can
resolve problems and move in the same
direction all of those things are taught
and answered on the at the optimism
company I kind of look at it as like a
modern University that's filling the
deficit of skills that the uh all of us
I was going to say the younger
Generations but it's really all of us
have started to either disregard or lose
sight of um and it's and it's nice that
in a world where education is teaching
us so little about how what it is to be
a successful human being and friend and
partner and colleague and leader that
you've created a business that Endeavors
to fill that hole um it's remarkable
it's really really actionable um great
very very experienced teachers on at the
optimism company and it's delivered in
such
a a friendly way and when I say friendly
I mean friendly to a brain like mine
that is that isn't tremendously patient
so I recommend everybody go and check it
out I'll link it below as well and we're
all very excited for your next book
about friend oh that's very nice of you
thank you I love coming on here I always
learn something I love that we get to
take an idea and wrestle with it and uh
and I always appreciate that that you
push uh and you push for the the best
reason of all which is because you're
curious to understand more and in so
doing you always teach me so thanks
again for having me on it's I I it's
always such a joy thank you so much
Simon thank
you how many of you started thinking
about your long-term Health when you hit
30 for me this was a wakeup moment of me
thinking to myself okay I probably need
to start paying a little bit more
attention now I already felt a change in
myself when I hit 30 with things like my
metabolism my energy levels so this year
is no different Zoe which is a company
I've invested in but also a company that
are a sponsor of this podcast helps me
to make smarter food choices all based
on their world leading science and my
own test results if I'm ordering food I
know how to make my takeaway so much
smarter by adding things like a side of
vegetables to eat first or choosing the
option with the most fiber Zoe helps me
to make that choice it gu guides me and
coaches me it's my personalized
nutrition coach that I have on me 24/7
and to help you start your Zoe journey
and start making smarter food choices
I'm giving you guys 10% off when you
join Zoe now all you've got to do is use
code ce10 at the checkout when you sign
up enjoy and let me know how you get on
[Music]
ah
[Music]
Ask follow-up questions or revisit key timestamps.
This episode features Simon Sinek, who explores the critical importance of friendship, service, and intentional human connection in an increasingly isolated world. Sinek argues that modern life, technology, and individualism have architected an environment that breeds loneliness, while friendship is the most effective "biohack" for mental and physical health. The conversation delves into the concept of service as a fundamental human skill that is currently lacking in society, the necessity of rebuilding community, and the importance of having difficult conversations to maintain healthy relationships in both professional and personal contexts.
Videos recently processed by our community