Strava Founder: How I Motivated 100 Million People To Stay Active: Michael Horvath | E148
2533 segments
We have reprogrammed our lives to be
remote. And so, we are stuck in patterns
that are really difficult to get out of.
I actually feel I don't know if I'm
going to get cancelled for this, but I
think that um
Michael Horvath, the CEO and co-founder
of Strava
with over 76 million athletes. You track
your activities, turn those activities
into a post, that's when the Strava
magic happens. If you want to be as good
as you possibly can be, you have to
strive to be the best. But can you be
okay also with not actually achieving
the goal of being the top of everybody?
Win or lose, that's the feeling you're
looking for.
How are you doing in your personal life?
My wife was diagnosed with a terminal
illness in September of 2013. I think I
prepared a lot for how
to live my life caring for her. I wasn't
prepared for how to live my life when
she was gone.
I had to not rediscover who I am, I had
to define who I am. That doesn't happen
overnight.
If what you do every day is put a little
effort into being kind to the people who
are important to you in your life and
the complete strangers, then that's
where you're going to find the meaning.
So, without further ado, I'm Steven
Bartlett and this is the Diary of a CEO,
USA edition. I hope nobody's listening,
but if you are,
then please keep this to yourself.
Michael,
I tend to believe that people have I
know why I eventually developed it, but
I tend to believe that people have some
kind of hypothesis as to what factors or
experiences from their earliest years
shaped them most significantly
into the person they are today. Do you
have a hypothesis like that?
I think I have several, starting with
how my family
felt to me being the youngest of of the
five kids in my family felt like it was
pulled apart by
geography
uh between Sweden and the United States
at an early age. My sisters stayed
behind when my family moved back to the
States
when I was 5 years old.
And
I had this uh dream to reunite us in
some way. How could we How could we be
one family again? Um now that my sisters
were older, they were choosing to It was
the the normal maybe a few years early
what from what you'd say normally would
have happened anyway, them deciding to
where do they want to live, who are they
as people.
And but me, I was I was this 5-year-old
and I was uh I was sad to to lose my my
sisters. My uh I had my brother with me
and
um when you think about what are the
most important things in your life, it's
the relationships you have with people.
Um now, I'm not necessarily an outgoing
person myself, so it's I don't that's
not where this is this hypothesis has
led me, but it has led me to the idea of
connection, deep connection with people
you care about is super important for
how you live your life and the choices
you make and what you prioritize.
So, that was that's the one that's one
theory. And then there's one other one,
which is I think
growing up, going through high school,
coming to the United First of all,
coming to the United States and not
speaking English at the age of 5 and
learning it all, you know, from
television and getting thrust into
school and you have this
this feeling like you don't belong, you
don't fit in. Uh that just that kept,
you know, for many people I think it
keeps going and you don't have that
great sense of belonging until later,
maybe until your teenage years or later,
even in your 20s.
But throughout all that time of
searching and looking for something like
or what I kept believing is that there's
something inside me,
a potential that needs to get realized
and I don't just think that about me
now, I think that about every single
human being on this planet. And um
the
aspect of what it means to realize
someone's potential, your own potential
and then create the opportunity for the
people around you to realize their
potential, that drives me. That is
something that I've I feel like has been
a constant in everything I've done since
I've been about 25 years old. That
moment when you you're growing up and
you've you've
parted ways with your siblings seems to
be one of the first seeds that led to
the success of
your later businesses because it was I
mean
in hindsight, I guess we all do this,
but you I guess it highlighted the
importance of connection and community
as you said. When was the next seed
planted? Cuz I kind of think about that
with like great business ideas and I saw
that in your story that there's these
moments, these key moments which
introduce you to like the idea of
community and then to the idea of sport
and competition. When was the next
chronological seed?
Mhm.
Yeah, so coming out of that um
like high school, feeling like I know
I've I've got some
amount of intellect. I don't really
understand like what I'm going to use
it.
Um I don't feel like I was that, you
know, call it like high school wasn't
where I peaked. I don't think anyone
should peak, by the way, high school.
Like that's a lousy time to be at your
like the pinnacle of your life. You want
to peak later than that. So, getting
into Harvard, going to a good school,
that that seemed like that would be it,
but it wasn't that wasn't it for me. It
was actually walking into the boat
house,
never having rowed before and finding
this group of people who also were
trying to figure out where what's the
where is their place at this institution
that in some ways you're like, well, you
got into there, so aren't you kind of
done? I was like, actually no, now
you're
you're scared cuz you don't know if you
measure up, you don't under have any
understanding of where you stand, will
you make it there?
But finding that going into the boat
house, you're like, hard work and What
is this boat house? This is the boat
house at Harvard?
Yeah, yeah, the uh for the rowing team.
It wasn't that I went in there thinking
I'm going to I'm going to conquer this,
I'm going to be uh one of the best
rowers
that this school has seen
when I went in there, but within a few
weeks I was like, that was my goal. I
was going to be the best. Like that was
somehow it wasn't there wasn't anything
else except it just turned on inside me
and I was I was hooked by that that
experience
uh because I'd found my place. I think
that was the key is I'd found a group of
people,
I'd found this vibe, this energy. It was
the part of the day I looked forward to,
was the part I I felt so good about uh
the rest of my life because I was there
in that experience. Um
I was motivated by the desire to be as
good as I can possibly be at this thing.
And I don't think I'd experienced that
feeling before in my life.
I was really compelled by the use of the
word best. It made me start thinking
about the idea of competition and um I
think I sat here a couple of days ago
with Simon Sinek talking about this,
like the role that competition and
wanting to be number one plays. Is it
toxic? Is it uh a healthy motivator? Cuz
I'm filled with that. Anyone We went
bowling last night with the team.
I was very quiet until I knew that I was
going to win.
You know what I mean? I'm a deeply
competitive person. It motivates me, it
drives me and I've wondered if that's a
deficiency of my character or if it's a
healthy thing. What have you learned
about that?
Yeah, I I think it can lead to
challenges both at the personal level
and then uh in a in a group. What I
found at the in the crew team was that
we couldn't be the best team if each of
us individually wasn't trying to be the
best. Mhm. But we always knew that you
don't win a boat a boat race by
yourself, you win it with um seven other
rowers and a coxswain and you have to
think of it like a team, but you have to
think like like an individual who wants
to be the best that what you can be.
Another way to think about it is like,
if you want to be as good as you
possibly can be, you have to strive to
be the best. Um but can you be okay also
with not actually achieving the goal of
being
the top of everybody, but being as good
as you know you got reached that point
of you could not have given more. That's
where that's where I get the
satisfaction is I know at the end of
that race, you know, I'm thinking of the
race in my freshman year where we won
the championship and we came from, you
know, a boat length back, we had lost to
that team in a previous race.
And that feeling that went through uh my
body and I believe everyone's body in
that boat halfway through the race, we
said we're not giving up.
And uh we just rowed them down. And at
the end of that, it was wasn't like like
I'm the best, it was like we did
something that we didn't think was
possible. We created
a new capacity.
And so then all of a sudden, you know,
maybe some space has opened up with what
you thought you were capable of and what
you could be
and you you try it you go at back at it
again. You you train again for for
reaching that point where you said you
did everything you possibly could.
And win or lose, that's the feeling
you're looking for, I think, when you
when it's positive in your life. And
I've been in those places where it can
be really destructive, too. Um
it changes your relationships with other
people.
You start to actually hate the thing
you're doing uh because you're striving
for the wrong
you're striving for some outcome that
maybe is not the right outcome. Um What
experience are you talking about there?
Training for races where you're by the
time you're on the starting line, you
just don't even want to do it anymore.
That was often the feeling I had by the
time you know, a
a big race came around where I was just
like, I'm so done with this. I just want
to
just not not be
not be here right now. Um these things
should be additive to your life. It
should be something that you that makes
you
better in other ways besides just
stronger physically. Probably a sign
that you just you have lost
the reason why you're doing it, the the
why behind the work.
When I was reading about Strava's
work values,
I read about this ABCs
thing. And the B in that was about
balance, which is what you're talking
about there.
Is that in part why you put the B there
in terms of the the culture in the the
office and the
professional culture you're trying to
create with Strava? Is that why the B is
so important there, balance?
Balance is elusive. And the
counterpoint, we have another one of the
C's is commitment. So, I talk about that
a lot that um these things seem like
they're at odds with each other. If you
have balance, how can you also be 100%
committed to the goal of building the
best company we can build, doing the
most we can do for our athlete
community?
And I say, "Yes, that is the struggle in
life is to both have
balance and be committed to something.
It's incredibly challenging and
to hold both concepts in your in your
heart and in your head
and is is the work. That is actually why
they're there. They're there to remind
us. Um
if we only have one, balance, we won't
we won't do as much. We won't we won't
strive for as much as we can be. If we
only have commitment, we will burn out.
We will we will get to that place where
we don't love the work we do anymore and
we will we will question why we're here.
So, it's by putting them together that
that my co-founder and I felt we had the
best chance at achieving that long-term
commitment with balance. And it's a
struggle.
It is You're not There's no recipe here.
There's no no playbook that tells you
how to do it. Um and each person has
does have to work at it and on their
own. On their own. Is there that
responsibility to to to work work at it?
I I sometimes struggle with this as an
employer, which is what role do I play
in cuz I know the role I play in driving
commitment, right? It's very obvious.
You You set ambitious goals. You set
tight timelines. You create a good prize
and a worthwhile, you know, carrot at
the end of accomplishing the goal. That
drives commitment if you have the right
people and you have camaraderie and all
those things that you said. But then in
terms of telling people to
encouraging them to have balance in
their life,
what role can I play as an employer?
What role do you think you should play?
Hm.
If you hire people who respond really
well to those those motivators that that
lead to their commitment, um I think you
also have to look at it from how long do
you want them to be there, to do the
work, to be working at that level?
And I think you can structure teams in
different ways. You can You can roll
through
you know, people in the sense of that
they may only
contribute for a couple of years or a
year. And And that's that's if that's
the structure
and many companies in Silicon Valley
operate this way, which is 2 years at
the
on the team is is a pretty standard
length and then you move on uh
and you recommit somewhere else. Um
We are trying to build something
different at Strava. We are trying to
build the 100-year brand, uh the company
that will
last longer than I will be there. Um it
will still be here after many of the
people who have been investors in the
company have exited the company. It's
it is uh something that we hope will
withstand the test of time. And in that
setting,
I think it's much more important to
think about these You need some people
who are going to be there for much
longer than that one or two years.
That's where balance comes in. Yes, it's
easy to say
you don't want people to burn out, but
if it's only that you don't want them to
get that tired, that sick of their job
that they're quote unquote burned out,
you've probably lost some level of
productivity for quite a while before
that. So, we strive for a different kind
of relationship with our team. Uh it is
a challenge also as a leader to make
sure we're still performance-oriented.
We We still want that that sense that we
have we have to bring our A game. We
cannot be satisfied with past success or
be complacent. There's plenty of
competition out there. All sorts of new
uh new technologies that are coming
uh into the into the fore today, new
ways of building communities, new ways
of motivating people. We have to stay
competitive. And so, that is my job as a
leader. Uh I have a leadership team that
helps me with this. It's not just my
job, but it is it is ensuring that we
are taking care of our people, but also
expecting that they're going to climb
the mountain with us.
The way that you're building that
company and what you're aiming to to do
to create a
a long-term
long-standing business goes against the
narrative, especially in Silicon Valley,
where the objective is to like raise
money before you're profitable, sell the
thing, or go public and move on to the
next thing. Um
clearly there's experience behind your
desire to pursue a longer-term strategy
where you're not just, you know, s- uh
investing all your money in user growth,
getting a gazillion users, and then
exiting.
I expect it's because of your other
business, the the one that came before
Strava.
Am I right? And if so, why did that
teach you that this longer-term approach
to company building is a better path
forward for you as the founder and for
other things?
When we started Strava, we were looking
back at the previous company we had
started. And we started talking about um
creating what is now Strava back in
2006. Um we got together
uh starting on the phone weekly talking
about ideas that we if we're going to
start a company, what would it be.
Eventually, we got Mark and I, my
co-founder Mark Gainey, and I uh decided
we had to get together for a few days
the summer of 2006.
And we defined at its core that what we
had experienced in that other company,
Kana Software, back in in the late '90s,
it was the Silicon Valley Olympics.
That's the way I term that you you you
have an idea, you raise some capital,
you're at you're off to the races, and
either you have taken it public or sold
it in 4 years or it's, you know, and
that's the gold medal or
go home because it's that's it. Um we
didn't want to do that again and a few
reasons why. Um
it wasn't terribly satisfying at the end
of the day.
We uh
Kana was a wild ride during a wild time
in the first internet boom.
Um
a lot of people made a lot of money. A
lot of people lost a lot of money. Um
and so,
what in it would we look back on and
say, besides the experience itself and
what we learned,
what would it be that we would say to
our kids, our grandkids, like, "Here,
this is something we're really proud
that we created." We can't even lay
claim to having created if if we're only
there for 4 years and then other people
take it forward, is it really ours?
So, we were out on the doorstep, you
know,
literally almost 4 years to the day
after starting Kana. How How and why?
Well, personal choice in my case. I
wanted to go back to teaching. I was I
came from academia. I was a I was
teaching economics when we started Kana.
I wanted to go back to academia.
Mark,
the company got to a point where he
brought in another CEO to run it um and
he found that it wasn't his company
anymore. He didn't have the role that he
thought he would have on the other side
of that decision.
So, I don't want to speak for him, but
it was like this sense of like it was a
personal choice for both of us. But at
the same time,
we look back on and say, "Where it goes
next is not not part of us. We have to
forge a different path. There's got to
be an idea that's worth that much of our
investment."
And perhaps it's that sense of at that
point in our lives where we were then,
late '30s, early '40s, when we're
starting Strava,
we were thinking about this could be it.
This is It's not like we're we're going
to have that many good ideas in our
life. We're not we're not going to have
another opportunity and to to to build
this kind of a company, at least.
Um and so, let's make it worth it. You
know, let's let's find something that
we're extremely passionate about.
And we used to say things like it
doesn't have to be big. It has to be
great. It has to have meet give meaning
to the people who are our customers. And
we defined that as like we want to we
want to help people live a more more a
life of full of more full of meaning,
adventure, and fun. We didn't say
activity. We weren't yet sure what it
was going to do,
but it had to have some impact. It can't
just be transactional. It has to have an
effect on you
at the at the core level of what you
value,
what decisions you make on a daily
basis. And that's where I think we got
our we got to Strava and I'm love to
go to like this the idea behind Strava
was a 20th century idea. We had that
idea coming out of the boathouse when we
graduated from college. We had the idea
that what we what we experienced there
is something that
is applicable in so many places in our
lives. Being connected to other people
through sport
is what motivates you to lead a more
active life and makes you a better human
being. It helps you live a healthier
life and makes all the rest of your life
better. It did that for us when we were
in our '20s.
And that's the universal part that we
wanted to tap into when we were starting
to create what became Strava was that
it's the context of the people around
you that keeps you motivated. It's the
It's the way in which you're connected
through sport to other people that
unites you. Um and so, we started to
explore that space and
um when you explore and are willing to
talk to people about your ideas, they
respond. They tell you ideas that
they've had that sound pretty close to
what you're doing even if they're not
sure that it's really relevant. And so,
those conversations in the early days,
2008, led to us
actually putting
a team behind this to build a a
prototype and and that eventually became
the earliest version of Strava in 2009.
So, it was really just a set of
conversations that led to what we
actually decided on, but it came from
something we had experienced in
in um in college back in in the
in the late '80s and '90s, a 20th
century idea.
When I think about how you formulated
Strava and that early process, it's like
exactly what I'd tell an entrepreneur
not to do. In the in the respect of
um a A of the entrepreneurs you you you
see that they actually just want to be
an entrepreneur.
So, they think, "Hack it. Uh gosh, uh
what should I do?" Um and they look
around for a problem to solve, one that
isn't in line with any of their
intrinsic like passions and innate
motivations. So, the minute they
encounter some difficulty, the first
hurdle in business, which is inevitable,
they then fold and they give up because
why would you pursue current doing
something that you weren't genuinely um
in love with. And I guess, you know, I
guess the process is the thing that I
wouldn't I've never would advise someone
to kind of like
sit down with your mate and think of a
business, but I guess the process also
led you just closer towards what did
innately matter to you, which was
adventure, activity, community.
Even though you did it the other way
around. Does that make sense?
Yeah. Well, so uh
I guess I'm trying to tell this like how
we originally conceived of
what became what is now Strava was
in 1994 95
when I'm a professor at Stanford
teaching economics, Mark is working in
venture capital in Palo Alto
and there's this thing called the
internet
uh that has just become like a household
word. Uh before I got to Stanford
I think I had sent one email in my life.
I had never I didn't know what the
internet was. I I had no idea. When I
got to the Department of Economics, um
the the person who managed all the IT
equipment said, "I'm going to install a
browser on your computer." I had no idea
what he was talking about. What's a
browser?
So, had lived up to that point without
the internet and the internet is
introduced. Uh it's a different thing
than today with, you know, kids growing
up with all of this around them.
But, when it was introduced, what Mark
and I did was exactly that entrepreneur
that instinct is like
"What is this new thing going to do?
What problem can it solve? What's the
what's the you know and Mark wanted to
start a company. I was a professor. I
was going to be his sounding board. He
came to my office because I had an
internet connection and he didn't. You
know, so what we we cooked up was like,
"Well, what are the problems in our own
life that we would want to solve with
this new technology?" As a starting
point cuz we didn't know what else where
else to start, right? So, we we went
through a a bunch of, you know,
different ideas. And the thing that we
hung on to was like "We miss the crew
team. We miss that
the bunch of people who were, you know,
from all different walks of life and
they found their the same
thing that we were passionate about and
we spent a ton of time with them. We
were we were with them hours every day.
And we miss that feeling of being
connected to them. We miss the boat
house. We miss the feeling of
competition. Could we recreate that with
this new technology called the internet?
Could we create the virtual locker
room?"
And so, what we were describing to
ourselves was
what you see in Strava today is like a
place where you could see other people's
workouts.
You could see you could talk about you
track your performance over time, a
training log. All that was we sketched
that out. We wrote a business plan.
This is 1995, right? So,
we we're not anywhere close to the start
of the founding of Strava by
any means. We actually went out and
talked about this idea with
companies that were building websites.
And that's that was the earliest
internet companies were the ones that
were building websites that other
companies would then
use to become internet companies, right?
So,
um and they told us, "This is a lousy
idea. You know, like
come on, guys. Can't you do better than
this? This is never going to work.
People are not going to share personal
information about themselves with
strangers on the internet. That's never
going to happen.
Uh let's see, there's no technology
that's going to make it easy to get the
data in. Uh people are going to be
having to fill out forms and submit them
online. That's going to be really really
full of friction. You should You should
just put this away. Don't tell Don't
Don't tell anyone about this idea. It's
such a bad idea, right?" And they turned
us on to the idea that became Kana
Software, which was something so
mundane, boring.
Built a great company, but it was build
systems to help these internet companies
respond to consumer
inbound consumer email, customer support
email.
So, we did that. We got turned on to
that idea. Why did we pursue that? We
weren't passionate about it. We became
passionate about it, especially Mark.
You know, we just wanted to be
entrepreneurs. We wanted to to seize the
moment of this new technology, this new
world of the internet. We wanted to
create something. We were motivated by
the idea that anyone can do this. That's
the way it felt.
And we tabled the thing we were really
passionate about because some people
told us it was a bad idea. And I thank
them for it because it probably was a
bad idea at the time. It would have
failed, right? But, where we were in
2007 2008 that idea was still in our
back of our minds. That idea came to the
front. That's what we went and said,
"Now, what has changed?" Well, a lot has
changed, right? Right? So, you have
showing us that people are actually
willing to share
with people that they trust on the
internet. You And before that that I'm
sure Facebook wasn't the first to prove
that out, but Facebook was the first to
prove out that you can build community
with the internet, at least in our
world.
Then you have GPS's in the thing that's
in our pocket all of a sudden. This
mobile phone has got a GPS chip in it
around two that around that time for a
minute.
Okay, it's not great.
And so, we're like, "All those reasons
why we shouldn't have started that
company
are now reasons why we should start that
company."
And it matches the things we had talked
about in that time in Vail.
Could we build something that people
would use every day? Would they tell
their friends about it? Would it help
them get out and live a more
life of more adventure? Would they Would
it be trusted? Would it be a trusted
brand?" And we're like, "Hey, wait a
minute.
The universe is putting this in right in
front of us. This is all coming
together.
And why not?
Why not this? And in some ways we denied
that it could be that easy that this
idea we had had
so many, you know, more than a decade
earlier
could be the thing that we're now going
to go and start a company. We had denied
that for a while and tried these other
things first. We explored other places
in the very
very much the way that you would say the
way entrepreneurs should do it.
And we said, "No, we got to do this.
This is the thing we And we And And then
it says, you know, you you meet some
people. You talk to about about your
idea with some people and you see
this has got some legs. This is other
people have had similar thoughts and you
can get them on board. Uh the person we
met, Dave Davis Kitchel
instrumental in how we got this company
started. Um he happened to be living in
the same small town I was living in.
And he was trying to work out technology
to use GPS to compare the time it took
him to climb on his bicycle up a road by
his house.
He was just exploring this cuz he was
curious.
And we thought, "Oh, that's interesting.
I wonder if
I wonder if that could be somehow the
basis of what you could do in this
virtual locker room that we were
building."
And that became Strava segments. That
was the earliest
first conversation about something that
became a fundamental part of what Strava
is today.
That would never have happened if we
hadn't just opened up and said, "We're
trying to build something that will help
people live a more active life."
And then Davey says, "Well, I'm working
on something that helps motivate that
might help motivate me to live be more
active. I wonder if it could be relevant
to you."
Um and he's still part of the team today
and Strava segments is
is a big part of
what people know about Strava.
What have you learned then from all
these people who are changing their
lives and exercising on Strava about
what motivates us to go from a place of
being sat on the say for as I was in
2020
in March as that first lockdown rolled
in
to
downloading Strava and then um going on
a fitness journey. There's something
weird that happened to me which I've
I've never really understood. If I look
at the person I was before that date, I
was a repeat failure at fitness. Like
every year, this is going to be the
year. Everyone knows the story like,
"No, this year's going to be the year."
Then crashed out. Then "No, this year's
going to be the year." And then
I think I know what's changed, but is
there data to prove
or to suggest what it is that makes
people finally get the bug?
The fitness health bug. Mhm.
Yeah,
great question. Um
what we see is the people who
you do have to catch on and find
something that keeps you in Strava, but
the thing that happens to you when you
use when you're when you're part of the
community, when you're
when you stay with it
is you become more regular. You become
become more It's more frequent that you
are active.
You may not get faster. You might, but
that's not actually what we see.
You're just more regularly active.
Consistent.
You're more consistent.
And so, what is
what is also true is that if you're more
connected to other people, and doesn't
have to be a lot of people. I think most
the majority of it is you have to be
connected to people you actually care
about on Strava
that motivate you to be at more more
consistent.
And so, we say people keep people
active. People motivate people to be
active.
And
you may not realize it, but your journey
motivated somebody else, too.
Your activities were the source of
motivation for someone else. And they
were more active and they added their
activities and that was the motivation
for someone else.
So, this has a way of exponentially
increasing people's motivation.
And I believe we can
change
over time, over the next many years we
can help people follow the same journey
you took
more and more regularly. So, we may have
started in a place which is a was
more about the performance
aspects of being active. How can you get
faster?
But, we quickly realized it's about it's
about consistency.
It's about the experience and that's I
think where we keep people. You may come
for the competition. You stay
you stay for the community.
You may come for wanting to track your
workout but you stay because of the
people you you meet and how they
motivate you and how it feels.
Am I missing anything then from my cuz
I'm cuz I'm just personally very
interested in this the competition, the
community, I guess striving towards a a
goal or a metric. Sometimes for people
it's improving my running time or
something.
Um
I guess there's a sense that might be
linked to the sense of like
accomplishment of winning a badge or a
reward or a little bing. You know when
I'm on my Peloton or when I'm on Strava
you get little something.
Is there anything else that you you've
seen as a significant motivator for
people to be engaged with their fitness
journey?
Well, it's got to make them feel better.
I mean yeah, I definitely think there's
and we don't I would say we don't
necessarily track that very well today.
How do you actually feel about yourself
now versus a month ago or two months
ago? We track a lot about your
physiological performance. We can show
you you're better.
Um lower heart rate, lower resting heart
rate, you you your your fitness score
has gone up. Um all sorts of ways in
which we can show progress
physiologically, but I'm more interested
in joy. I mean that's that's
we're we're not good yet at measuring
the meaning and joy we bring to people's
lives. We'll get there. And I think but
that's an very important part of the
equation is that you feel better and you
want to keep feeling that good.
So
if I also look back on where we thought
we were starting was we were building
something that had to be good enough for
the best athletes in the world to use
because we believed they could motivate
people who were not as
committed to a active life to come on
board.
I actually don't think that that's that
is motivating, but I think
the other stories are even more
motivating. Stories like yours like
you've dramatically changed how you live
your life.
You put activity at the center. And
that's incredibly motivating for people
that they can see that that's possible.
So I believe it's increased storytelling
is it really the key. Yeah, you're
right. I think that's that's a being you
know the idea of the gamification. Yeah,
we did that.
But where we're leaning more much more
heavily now is tell allowing
the people in our community
to tell their story
and not just of today I went out for
this run. Yeah, that's part of a story,
but what does this amount to over time?
How do I accomplish my goals? What are
the things I'm striving for? How do I
feel when I get there?
And maybe that's where we can start
measuring the joy of it a bit more
precisely.
Quick one. We bring in eight people a
month to watch these conversations live
here in the studio when we're here in
the UK and when we're in LA. If you want
to be one of those people, all you've
got to do is hit subscribe. I was
thinking you know one of my hypotheses
which I've shared many times, but I feel
compelled to ask you is that my goals
were bad. My goals were like they they
were goals and it's funny cuz it kind of
goes goes back to your first company.
They were goals that could be completed.
They were short-term goals. This is when
I crashed out and failed all the time.
They were like surface level,
superficial, get a six-pack for summer
goals. And it wasn't until I I mean
Simon Sinek sat sat where you are in a
couple of days ago and one of the things
he talks a lot about is infinite games,
right? Until I started setting goals
that were more infinite like you've done
with Strava in trying to create a
long-standing company. And those goals
ended up just being about consistency.
It was like go to the gym today.
Something I could never accomplish. That
was one of the turning points. The other
was the pandemic. Which is I think it
was which is A I mean I mean I know you
saw a boost in customer acquisition. I
mean that's when I joined, didn't I? I
know the numbers, but um it I think in
part it was realizing that our health
was fragile. Seeing that for the first
time in my young life that health was
the foundation of everything I was
doing.
I actually want to ask you a question
about the pandemic cuz you were talking
earlier on about how at the boathouse
you learned that community and
connection and these things are so
unbelievably important. One of the
things the pandemic has robbed us of is
community and connection. It's put us
behind screens. So I was compelled to
ask you like what Strava's take on this
remote working thing? Where at your core
you're about community and connection
and you know that more than anyone.
Yeah, it's been it's been hard for us to
find our way back to how it felt to work
together. We were camaraderie is one of
our other C's.
Um
commitment, craftsmanship, and
camaraderie. So camaraderie was
important and that and it showed up in a
lot of ways. We had um
a Wednesday workout lunchtime we'd go
out for runs or there was a group that
walked, there was a group that met for
um some mornings to go for a ride. So
the camaraderie in sport, yes. There was
camaraderie in we spent a lot of time
working together and building those
relationships. It It felt like a team
inside the company and that that was
really difficult to replicate um
virtually.
Um but something else
has happened uh as a result of pandemic
that I think is a real beautiful outcome
that will lead us back to camaraderie of
a very different kind.
We stopped putting location as a
requirement on any job openings. Uh so
we hired we've more than doubled the
team over the course of the last year
and a half
and have added people across the United
States in many different countries as
well because if you're if you have the
talent and we're looking for it we you
don't have to be in San Francisco or
Denver which were the two main offices
we had or Bristol, UK.
Uh we've now opened an office in Dublin.
So we will have physical locations, but
we have a a
over 150 people today who don't
have any one of our office locations as
their home city.
And the beautiful thing in that is
these people all have incredible talent.
Yes, they they were the best people that
we could have possibly attracted for the
position.
But they have such different lived
experiences.
They bring that to the work they do. So
we're learning a ton about what
camaraderie really where it really comes
from. You maybe the thing we were
creating was in the old uh in the
pre-pandemic times was a camaraderie
that was built around a a very very
limited set of rituals like going for
that Wednesday workout.
It turns out that a lot of people felt
excluded by that because they weren't
they didn't feel fast enough to go with
the crew that was going out for a run.
We have to find our ways to replicate or
create something that is is like that
today.
But what we have is a much broader set
of stories that people can bring and
tell about what they did before they
joined Strava, what they're experiencing
here.
They're coming from all sorts of
different locations. But so that's
that's an aspect of our what camaraderie
can We feel when we got together in San
Diego in person for a week at the
beginning of March
what came out was
how much we already appreciate each
other even if we've never been together.
We've never most of us had never met in
person. But we we already felt like we
knew each other and we didn't start with
the awkward hello, I'm so-and-so. It was
hugs right away. It was this sense of
this this is the team that now is in the
same place and I want to carry that
forward. I want I want that to be like
we put coins in the bank that'll get us
for the next 6 months or a year
till the next time we get together. But
we can we can create that sense of
camaraderie even if we're not sitting in
the same office building or the same
room.
Uh so that was a that was eye-opening
for me that that that was possible
because of pandemic that we could create
this very
distributed, interesting, diverse
workforce team
that felt everyone felt for the most
part felt a sense of belonging. What
role does that play though the in-person
stuff? Cuz I cuz we all here think it's
brilliant that we're all here together.
Yeah. Lot of my lot of my personal team
are here in this in this uh studio. What
role does that play though? And what
value does that add? Cuz I don't know. I
think I I think I have a real bias
towards being with people. And maybe
it's I don't know what it is. Maybe I
don't know.
I don't know what it is, but I like
being with people. I and I really
struggle on Zoom.
I don't feel like it's real.
Yeah, me too.
No, it's it's so I think what I what we
what is possible is
you can
be with people, but you don't have to be
with them all the time. That you can
find the the combination of
um my colleague Brian who's here with me
today. He lives in Dallas uh in the in
uh in the Dallas area.
And
we have
we we looked at the calendar. It turns
out we've actually gotten together in
person now I think you know four out of
the last five weeks because of
business need brought us together. Yet
we've also spent time working in a
virtual setting. So it's I call that
putting the coins in the bank. We have
enough opportunity to see each other in
person to get that feeling that we can
be more effective when we have to work
virtually together.
And I think we replicate that. That's
the model I think that we we can get to.
It If we only worked with people who are
geographically proximate, we're losing
that opportunity to work with people
with completely different set of
experiences that they can bring to what
we're trying to build.
We're trying to serve athletes
everywhere. There are
I think easily over a billion people who
wake up every day wanting to be active
and we want to meet them all.
They're in every part of the world. And
so that incredible diversity of the
customer that we want to serve
it just moves us that we had to build a
team that tries to match that diversity
in the people on the team.
And so if we're not there anywhere, you
know, we most of our team is still in
the US like as as in terms of the the
geographic bias we have today.
But I think that it it's not possible to
build that kind of a company, that kind
of a team if you're if you require
everyone to be in the same location all
the time. So we give some little on the
location and we get a lot back in terms
of what people can bring, the different
experiences they can bring to us. So I I
guess the conclusive question here is
like what role does the corporations
what do you feel you play in adding you
give community to your customers, but
what role do you feel you play in giving
that in- like that in-person community
outside of your home, out in the wild,
to your employees?
Yeah, we uh we we pay a lot of attention
to it. I think it's important for people
to do their best work that they feel a
sense of belonging. And I don't think
this is just at Strava, I think it's
true in a lot of places. And sometimes
that that is so much easier to do when
you're in person and you're providing
the breakfast and the the the the desk
and that's that that place that this is
a I can feel productive in this space.
And yes, the colleagues around me are
people with, you know, incredible
talents and I I'm energized by the by
the by the by the group, by the the
setting that I'm in. Um and I think for
many of our team, they really missed
that um
during the pandemic. They would love it
back to come back, but it's really
difficult to to bring it back
right now. It's it's going to take us
time to work our way back. Why?
There are two reasons I see and I
I've thought a lot about this in the
sense of just in the our Strava's
example. One is we have programmed our
lives to be remote.
Reprogrammed our lives to be remote. And
so we are stuck in patterns that are
really difficult to get out of. Just
like in the beginning of pandemic, it
was really difficult to get into that
pattern. We were forced to. We're not
forced to get out of it now. Strava's
not forcing people back into the office.
So,
it's difficult with everything from how
you organize your your day. Maybe you
have
children or other dependents at home you
have to take care of.
You have
pets, you have um
you have worked worked out a routine
that works really well for working from
home.
And so getting people back in the office
is a getting over those those hurdles
and frictions. And so what do we do? We
we make it more enticing.
Wednesdays we offer lunch. Um
we are trying to organize Wednesday as
the day if you're going to pick one day
a a week, maybe one day a month, make it
a Wednesday. Get people oh, this wasn't
so bad. I got over the friction that one
day, maybe I'll do it again. That's just
the that's like the mundane reason why
it's why it's hard. The second reason I
think is more fundamental is like it is
really difficult to be halfway, halfway
back to work.
Coordination
of either being all remote or all in the
office is a lot easier.
And we're not ready to go all in the
office. We'll lose people on our team we
don't want to lose. That's that's like a
maybe a
too much of a calculating
way to think about it. It's more like
that I don't think we'll get the best
work out of the people who we force to
come back in and they stay on the team.
Um and that just may that that is what
will take more time and a more of a
sense of
a sense of security
um that this is going to be a good
experience. I'm not going to number one,
just my my health is not going to
suffer, the health of the people I love
around me won't suffer.
So, we're not there yet maybe in terms
of a from a medical or scientific basis
yet.
But I think it's more important it
doesn't really matter what the science
says if if what you feel is I don't feel
secure and safe when I go to the office,
that's what I I think is going to be
much harder to overcome.
And that's the part where coordination
just makes it really difficult to
replicate if you don't have everyone
just say, "Yeah, I'm I work from the
office." Or during working from home,
you lose you lose all those things are
true. And we we lost we had that great
sense of disconnection.
Uh the days of endless video meetings
and
um
trying to do whatever you could to get
that sense of energy you get by being
around another human being.
Um
Uh it was a struggle.
Did you find in that in that period you
lost employees? So, from my perspective
with my company, we had about 700 people
around the world. One of our big USPs as
we thought was community. And that's
what we that's one of our the reasons
why you'd come and work at our company,
Social Chain, was community, the culture
in the office, and all of those things.
We offered flexibility, so people
generally decided what days they worked,
etc. But the minute the pandemic rolled
in and everyone had to stay at home in
their boxer shorts in their one-bed
studio apartment, it felt like people
then started to make the decision about
where they wanted to work based on well,
"If I'm going to be in my boxer shorts
looking at the screen anyway, I might as
well get paid more to do it." Mhm. And
we we saw a little it was the first time
in our history where we saw people just
leaving for and we asked them why they
were leaving and they go, "More money."
Mhm. Before then it didn't matter.
And I was wondering and this is part of
the reason why I think I have a real
bias towards the office, can kind of be
like open about what I do in my
companies is
at the moment when we we actually had a
group session the other day where people
said you we talked about the days, but
the moment there's two days a week where
we we we all want to come we come in,
right? And in between that, like
whatever. And if you can't make like the
the days, then
you cuz you've got something going on,
fine. But that's when we will try and
really be be the present cuz we want
that synchronous, collaborative, all
that wonderful stuff.
And taking a hard line on it, I'll be
honest, I think has
helped. I speak to so many founders and
companies who are trapped in this limbo
of can't force them back,
trying to incent trying to make the
office a nicer place, but people aren't
coming back. And I I actually this I
don't know if I'm going to get canceled
for this, but I think that um there's a
risk in not setting a hard line and
having clarity and saying, "Listen, if
you don't want to work here,
there's other places to work, but here's
how we do it."
And we're choosing to do it this not
this way, not because the CEO is an
egotist and wants to control people, but
but when we reverse
engineer our objective as a company back
from whatever it is, we believe
work
are now happy they did. Like we are.
We're happy we have this
much more, you know, geographically
distributed workforce that's bringing us
incredible talent with a lot of
different experience
um behind that.
And then on the other side, I'm
not sure, you know, where this is going
to go for some of the companies that are
in like right now we're saying
you all have to come back into the
office. They the just a loose number of
conversations I've had with
with other CEOs says you lose about 20%
of the people if you do that. And you're
not really sure which of the 20% cuz
it's really difficult to know until you
you
make people decide.
Um but they're going to be okay. I mean
that they're going to they'll find other
people who then say, "Yeah, I really
want to work at a place where everyone
comes to the office." And that's what I
want too.
Um and so that's the sorting that will
happen here in the next few years, but
you know, these things take time. That's
the thing and time,
you know, we don't have a lot of I mean,
I mean, we're trying to build up a
long-lasting company, but we want to
have
we don't want this to be the thing that
gets in the way of
us progressing as a company. So, we are
balancing that, too.
Is that not middle ground where you say
like these two days a week the team
comes to the the
Is that not middle ground? And you're
just very clear on that. Yeah, I think
that is a a really good next step uh if
we're not achieving that sense of
coordination with giving people the
choice, but encouraging them to say
with incentives like lunch or or events
or uh the presence of the senior
leadership will be there on these
certain days.
There needs to be a point, right?
There needs to be a point where you say,
"Okay, it's not working. We're going to
try try another way."
I have a few words to say about one of
my sponsors on this podcast. As the
seasons have begun to change, so has my
diet. And um
right now, I'm just going to be
completely honest with you, I'm starting
to think a lot about slimming down a
little bit because over the last couple
of probably the last four or five
months, my diet has been pretty bad. Um,
and it's started to show a little bit.
Really, over the last two months. I go
to the gym about 80% of the time. So, I
track it with 10 of my friends in a
WhatsApp group and this tracker online
that we all use together. And so, one of
the things I'm doing now to reduce my
calorie intake and trying to get back to
being nutritionally complete in all I
eat is I'm having the Huel protein
shake. Thank you, Huel, for making a
product that I actually like. The salted
caramel is my favorite. I've got the
banana one here, which is the one my
girlfriend likes, but for me, salted
caramel is
the one.
What was the hardest moment at the start
of the Strava growth
that you faced at the start in those
opening years? Yeah, we opened like we
created the
the company
got the founding team 2000 beginning of
2009.
We were only web-based.
So, you had to you couldn't track your
workout with your mobile phone on
Strava.
You used a
third-party GPS device. An example of
one was a Garmin
uh 305 cycle computer. It was largely
cycling only to start with.
You really we didn't encourage any other
any other sport type, but you you had to
have you had to pay for that piece of
equipment. You had to plug it into your
laptop or desktop computer
transfer the file and upload it to
Strava. Incredible friction, right? So,
we we did not grow fast at all in the
beginning. It was like so many you had
to really want to try to experience this
thing. You you were
and it's not because mobile wasn't a
thing you could do. We just didn't do
it.
There were companies that started
largely with they did maybe had a
website, but they they pretty quickly
built a mobile app.
Companies like RunKeeper.
They were one of the first 100 apps in
the App Store.
Imagine that. Now, there I don't know
millions of apps in the App Store, but
How are RunKeeper doing? Well, they got
bought. I mean, that's the a lot of
these companies that were we launched
into a pretty crowded space back in
2009. There were at least 10 maybe more
companies that were doing something you
call activity tracking with GPS.
Most of them had a mobile app, so we did
not.
RunKeeper was acquired
in
I want to say 2015 2014
by one of the big sports brands.
Um,
MapMyFitness
was acquired by Under Armour.
Runtastic was acquired by Adidas.
By the way, none of these acquirers ever
came to talk to Strava.
Can't tell you why. Would have to you'd
have to go
have to go talk to them. Maybe we were
perceived as we were too niche
because we were perceived as only
focusing on
more hardcore athletes and not the
masses.
Wasn't true, but
in any case, what what was true back in
2009 what we had we had built you know,
the wrong
the wrong experience for
what ultimately would drive community
growth, which is it needs to be on your
mobile phone.
It needs to be
you know, kind of all on your mobile
phone. You it the mobile phone is not
just the tracking device
that then you then go to the website to
look at have the experience. You need to
build the experience on mobile.
And we were really late to that. We were
so late.
Um, and so by 2012 we finally have a
mobile team that's building an
experience. So, three years after
founding, two and a half years after
founding the company
we are finally in the game, if you will.
How did you know you were wrong?
We were wrong in the sense that we
weren't seeing the community growth. We
were we were building an experience that
really people was people once they
got through all those frictions to get
started, they stuck around. They were
committed. They were
they were engaged. They converted to the
subscription, which is the core of our
business is you can use Strava for free
as long as you like, but the best that
we have to offer
um, kind of the if you're going to put
something you say you're you're going to
you're going to invest in yourself and
and try to
live a more active life, you the
subscription really helps you. It gives
you
more ways to stay motivated more fun,
more ways to discover what's great
around you. So, the subscription has all
these great things and it was there from
from the early days. We we didn't wait
to launch it. We launched it in the end
of 2009.
So, we had a lot of people
who were found we had who that we had a
high conversion rate. If you if you want
to we had a low community size, but a
high conversion rate. So, we knew we
were onto something
and so what taught us we were wrong was
we we actually said, okay, we better
build a a mobile app and
we built one that basically just tracked
your workout. You could you could record
a workout to get it into Strava.
We saw off-the-charts community growth
in the first week. Really? We were
adding prior to the mobile app, we were
adding maybe 100 new users 100 new
athletes a week.
We added
10,000 a day on the launch of the of our
mobile app. We got featured in the App
Store. That was 100,000 in a day.
Wow.
Why? Because it's such an easy
entry point. You don't have to pay for
anything. You already have the phone in
your pocket. You're just downloading
our our app from the App Store. The App
Store is pushing you us out to a
community we would never have had the
the money to meet from a marketing
perspective.
There was only one problem. We built the
wrong There again, we we learned we
built the wrong experience. We we
thought you track the workout on your
mobile phone and then you go to the
website to see your results and
that's not people like
people aren't going to do that. We we
so, we we had to rebuild that that app
and that rebuild the experience to be
all all completely on mobile. But, the
idea that what can unlock the community
growth is the form factor of reducing
the frictions, getting
meeting people where
giving them a a chance to to onboard
into something without having to go
through a lot of hoops, jump jump
through all the things. Basic stuff, but
those those were like the earliest
things that we that we did
did prove that we could build something
that was highly engaging. We just
couldn't get
people into the into the experience in
the early days until we built the mobile
apps.
As you're going through that iterative
experience to figure out how to scale
the business and where the product
market fit is
how are you doing in your personal life
at that stage on the B?
The balance.
Yeah, I mean, this is where going back
to when Mark and I were
thinking of starting another company
we were saying it's going to be
different this time, right? We're not
going to let it consume us. We're going
to find a way
to keep the B.
In my personal case, that did not last
more than the first year. I
uh we we thought we were going to build
a company. I was living in Hanover, New
Hampshire, which is this very small
community in um
about 2 hours north of Boston in in the
state of New Hampshire. It's in the
woods. Um, Dartmouth College is there.
And they had a they hired me to teach
entrepreneurship in 2000. And so, I
that's what brought us there, my family,
my wife and four kids.
So, we arrived and when my my youngest
daughter, she's now 20 turning 24 this
year, she was turning two that year. So,
you can like we had this very little you
know, we had four kids in in five years.
We had very young kids. We're going to
we're going to raise them in Hanover.
And I was like, we got to I got to live
in Hanover and Mark is in in the Bay
Area. He's living in California. Well,
he's got to live he's got to live in in
Portola Valley. And so, we're going to
build this company on on two coasts and
it was going to be you know, a team in
New Hampshire and a team in California.
And by 2010 it was like that's clearly
not going to be the case.
To hire the
the talent we need, it's probably going
to be the team in San Francisco that's
going to be
the headquarters. And so, I start flying
to San Francisco more and more regularly
all throughout 2010. Instead of going
like once every two months, I'm going
once a month staying for five days. Now,
it's
once every two weeks staying for five
days and then it's
that gets more and more frequent. So,
I'm definitely not on the on the B. The
balance is gone out the window.
And this was 2010 through the end almost
to the end of 2013
where I'm I'm CEO of the company. We're
growing we're growing this community is
now surpassing
a million
members in the community. And we get to
the point where I think we're just shy
of 10 million
by the time that I'm
stepping down. And you know what, uh
it's a very sad story, but my wife was
diagnosed with a terminal illness in
September of 2013.
She had had uh
been diagnosed she had had breast cancer
gone through treatment at
in 2004 long before we start started
Strava and it had had come back and it
was
uh it was
you know, those those first months we
weren't sure exactly how long she
she would have to live. The doctors were
we got to do a lot of tests and
um, I'm
I'm still living this dual life between
New Hampshire and
California cuz she she didn't move to
California with me. We didn't move the
family. That was a choice we made to to
remain in New Hampshire
um, as the home base for the family.
And so, what ends up happening at the
end of 2013 is um I step down from
running the company. Mark steps in as
the CEO.
I um
I'm in a supportive function, but I have
a lot of flexibility and I move back to
New Hampshire.
And um
for the next three and a half years
until Anna passed away, I
that was my my my priority became taking
care of my family, taking doing what I
could to
to take what time we had left to make it
as meaningful as possible and all sorts
of things we can talk about of
finding meaning to the
to the last day. There's there's a lot
of lessons learned there, but
what I was
that's not that's a different kind of
balance.
I want to be honest. It's like not
necessarily
what I what I expect you know, when we
say balance for as a as a value
it it feels like what we do is we pass
through that balance point over and over
again in our lives.
We never quite seize it and hold onto it
and feel like we live in it. But it's
something we experience, we go through
over and over again
and we try to return to it. And it's the
act of trying to return to it
that I hold out as like that's what I'm
motivated by. By putting balance into
the core values of Strava, by having it
be something I focus on in my life.
I want to return to it as often as I
can, even if I won't be able to stay in
it all the time.
So, leaving Strava, that was the That
was definitely not balance.
Moving into
caring for my family, there were periods
where it came in, definitely found a
a flow and a harmony and a a balance,
but then times were, you know, just it
completely is out the window and
everything is all hands-on deck on
what's the next treatment we're going to
try to find for for Anna. Where are we
going to In one case, we had to move.
And we chose to move back to move to San
Francisco so she could be in a clinical
trial
of a novel therapy that showed some
promise. And that these are the kinds of
examples where balance just didn't
wasn't there either. You
You You had to You had to work at it.
And then
in the balances where I think you find
the most meaningful moments.
You said about the passing of your wife,
Anna, in that period you were trying to
find meaning till the last day.
And you've learned a lot about what that
is. Mhm. What is that?
You have to
You have to think of it as not as the
goal is to get to something some state
of health or physical ability or mental
ability to do something like a dream or
a trip you want to take.
It's
It's the the day that is the day you're
you're living in. It's Take it as it
comes today. And
having having a living a life where
We're all terminal, by the way. Turns
out we're all on our way to some point
where we say we're on our last day.
But what you experience when you're
going through regular measurement of the
progress of a disease like that.
Uh because that's the way you're you're
the medical
treatment is We're monitoring the
disease to know
when to change therapy,
when to add other drugs that will help
handle the symp the side effects of all
the therapy,
when to say it's time to stop the
therapy.
The meaning can't be
extend my life.
At some point if that's your goal, you
will not find meaning in that goal. It
It will be out the window.
So, you instead you have to find meaning
in what can this day bring?
It starts by
How do I feel today?
Um
if you string together a bunch of days
where you feel
you've gotten something out of the day,
that's a meaningful life. And you can
find that till the very end. And
just I learned
so much from watching Anna progress
through that and uh give
give to people around her, but also give
to herself. She was an artist.
Um
worked in her studio to nearly the very
last day.
Was working on projects that she knew
she would never finish, but she was
motivated by what she could
experience of working on those pieces of
art. She did leave behind like if if
this were going to continue, here's what
I would do with it.
Um My youngest is an artist. I I know
what's motivating her is like she wants
to get to some of those
pieces and see if she can bring them to
some version of what her mom
had left behind. What What she had
indicated this could be something like
this.
I think Mira will bring it to something
else. She'll She'll add her own thing to
it, but
that that was what Anna
You know, I think she got there.
Struggling against the end is not the
way to find the meaning.
How has that shifted your cuz
experiences like that I imagine um
teach you other profound things about
the point of all of this. I know I spent
much of my early years thinking the
point of all of this was to buy a
Lamborghini.
Right? And then even the pandemic was
one of the catalysts that made me
realize there was
as I said earlier, this tectonic plate
that mattered a little bit more. And
then it was really interesting to watch
um
how I had a Rolex at the time. I don't
have one anymore. But my Rolex was
exchanged for my Apple Watch. And
there's something quite symbolic in
that. It went from being about signaling
status to others to
caring about my health.
And when I think about
the loss of someone um
especially someone young
someone close to you as well. What are
the What is the priority shift that
happens it you know, I'm presuming there
is one, but is there a priority shift
that happens, a different perspective on
what matters
that maybe an entrepreneur like me needs
to hear.
I don't I don't know that I knew this
when she was going through her life
those last few years were even the the
few years after she passed away. I don't
think I was
I was I think I prepared a lot for how
to live my life caring for her. I wasn't
prepared for how to live my life when
she was gone.
But what I've come to
I think is
it's it's This is again maybe
somewhat obvious
is that the relationship you can build
with some an individual, and in this
case my wife, the person I We met.
Where did we meet? In your
We met in my backyard.
When I
When I started grad school at
Northwestern University,
I rented this coach house, which is like
a a little carriage house behind a
bigger home, and I was walking to the
front of the house one morning
to get my mail,
and I'm walking through the backyard,
and there's this
young woman in her pajamas talking to my
landlord, and
this is Anna. She's She turns turns out
she's a friend of my landlord, had
babysit sat for her children when she
was going to
college at the same school I was getting
my PhD. This is Northwestern University
in Chicago in Evanston, Illinois.
So, I meet Anna in in my backyard, and
um she's not living in Evanston. She's
living in Cincinnati, Ohio.
But she she comes back to visit a few
months later,
and a few months after that we're
married.
And so
we start We're We're We're babies,
right? I'm I I got married the day after
I turned 25. I mean, we're She was 23.
We were not yet fully formed human
beings, right? We're but we're now
building a life together.
And
we went through all sorts of po- highs
and lows in our marriage, and
we had the We have four children, and we
we live
otherwise
like this life where you'd say we built
something together. I look back on that
and say like the best thing I built
is two things. My friendship with Mark
and my marriage with Anna.
Those I hope those are those are the
things I look back on
apart from everything else and say
at the end when when my day comes,
like those were the things where meaning
comes from.
That's where
if I go back to what's most important,
it's the relationships with the people
who are closest to you in your life.
And then that extends to the people who
are also important, but they may not You
may not have that same bond.
So, what did I learn?
Well, losing that person is extremely
difficult. You're left with I was I
don't want to speak for everyone who
goes through this, but it's there is an
aspect of you don't know
which way is up anymore. You're off
script. You are Whatever you thought
your life was going to be about, it is
You're You're questioning everything.
And
um
in my case, I had four children
who were 17
to 22 in at a in age at that time.
And
we pulled together.
This is I wear this bracelet. This is I
gave one to each of my children. I They
wear it every day. We get We This is on
the day of Anna's
funeral. And we pulled together, and we
helped each other through that darkest
darkest moment.
And again, it's the relationships.
And it's
We're We We're a normal family. We got
our highs and lows. Um
We got We got dysfunction. We got
function. You know, it's We've got it
all.
But there's something in there that's
like we know what we can that we can
count on each other. We know that with
that that is at the core.
I want to I want to look at that as like
the model for what is possible even
inside something like a company,
even in something like the Strava
community, that that that's happening,
that people are building relationships.
So,
if Strava is like what is it all about?
It's about motivating people to be
active through the relationships they
have with other people.
And you returned to the company
several years after Anna passed.
Mhm.
That that section between Anna passing
and you returned to the company, you you
you almost referenced being somewhat
disorientated in times of not knowing
I Were you Were you double-guessing
whether to go back to the company?
I wasn't thinking of going back. Um No,
I wasn't. We had recruited in
someone to replace Mark as CEO. Uh
So, Mark stepped down in May of 2017, so
just a few months after Anna passed
away. I wasn't thinking about returning
at all. I was, you know, I was I was
That was
a
I knew I had to discover what was next,
but I wasn't considering that it was
going to be returning to Strava. So,
what got
me closer was that Strava started to
need some help. Um
by 2018, I step in as interim CFO and
head of people.
Um
by the middle of 2019, we're looking at
a pretty challenging environment for the
company. We were
um
we're about 100 200 people in terms of
team size. We were not profitable.
Um and we had to figure out a way to get
to sustainability very quickly. We were
not able to
raise capital at that time uh given the
state of the business. And so,
we made a decision to make a leadership
change.
And
I
what I recall from the conversations
with the board,
I want to characterize it as like I feel
like I was the least bad of all the bad
options cuz there weren't very many good
options at that time. We weren't going
to be able to recruit someone in
given the state of
the company. I don't know if I was ready
to dive back in. This is I'm still
really doubting whether what my place is
right now.
But there was one thing that Mark and I
were convinced about, which was inside
what we had what was there, there was a
great company.
We had at that time 50 million people in
the community. So, 50 million registered
athletes.
We were not yet profitable, but we what
we
November 2nd, 2019, my second day back
leading the company,
we get up on stage and we say, "Here's
here's the path back. This is how we're
going to do this.
We're going to focus
nearly 100% of this company on our
customer, and that's the person who
wants to lead an active life. That's the
athlete.
We're going to build this for them.
And we're going to we're going to build
something so good that they're going to
pay for it. And that's the subscription.
So, we focused the company on that goal
to build the best subscription service
for
the athlete.
And the team responded.
They dug in. We climbed that mountain.
And
we did have help with pandemic bringing
us a lot more people. We doubled during
the pandemic from 50 million to I think
we're now we're at 99 million registered
athletes.
So, we have we
the
the team knows I love analogies.
We had the right sails up when the wind
started to blow.
We got that tailwind from the pandemic
and it it accelerated our business.
And so, now we can imagine a very
different outcome as a result
uh for this company. We were 2019,
it was how do we get this back on track?
Now, it's how do we make the most of
this opportunity?
And for me personally,
I've had to really rethink
everything from
what's my purpose? What what what
motivates me to be the person who can
lead this company?
And what I'm reconnecting with is this
is what we intended all along is that
Mark and I create something
that we want to stick with and stay with
for decades.
So, finding that
path back personally out of the abyss
that I was in is tied integrally to
what Strava means for that future for
me.
I
you know, I
don't at all subscribe to the idea that
I saved Strava, but Strava saved me.
Brought me back from something.
And where we have now what we have to
look forward to, what we can what we can
imagine for the future of the company
and the community we're building for is
a much much richer experience doing more
for athletes all the time, investing in
what they're like they'll be able to
experience years from now.
How it will be a part of their active
life for as long as they live
because we've built sustainability into
the core of the business.
One of the Yeah. So, one of the really
difficult things
in 2019 when you're changing the the
fundamental model of the business
under the pressure of
a cash crunch as they call it, where
cash is running out cuz you're not
profitable and you can't raise,
is
you got to let some people go.
And it sometimes feels like a bit of a
contradiction of values that when you're
a family, you know, you have that kind
of family community connection. You
really care about the people, but then
there's got to be a decision at some
point to say goodbye to some of them
unvoluntarily and for the greater
interest of the company. You you had to
do that, right, in 2019?
Yeah, that was November 1st. So,
November 2nd was how we're going to get
this company back
to winning again. November 1st was we
have to let in that time it was a little
over I think 32 people go out of
out of the 200 or so that were there.
So,
uh
really tough way for your first day back
on the job.
But what was even harder was that the
deep wound that it created in that
family, that sense of
we didn't think this would happen here.
How come we didn't know?
Um that feeling of
can I trust
leadership? And they didn't know me. I
wasn't I wasn't like I was a house I was
not around nearly
for for most of the people in the
company at that time. They weren't hired
during the time that I was the CEO the
first time.
They knew that I was a founder. They
knew I'd been helping out as an interim
CFO, but I wasn't really a presence
for in in leadership for them.
So,
uh there was just the basic level of
needing to rebuild trust, needing to
say,
"Not only do we have a plan, but you're
you're a really important part of the
plan.
And here's how I show that you can trust
me or here's how I want to build a
relationship so that over time you will
trust me."
That period of time in November and
December and January,
I remember I think just the the level of
how much we thought about every word we
said
was aimed
at the objective of getting people to
believe again.
Compared to today,
where I think people believe,
and maybe what we're changing what what
we focus on now is getting them to
understand what our potential is.
They believe that we are going to be
successful, but
I think we today were I focus so much my
effort
making sure people connect with what our
what our potential really is and how
we're going to get there.
Whereas in in 2019, it was all about
believing we even had one, a future.
Today, your the company looks very
different from in some respects to what
the company that you and Mark set out to
build. There's now hundreds of people.
When you started out, you wanted 20 or
30 in this company. You weren't going to
do what you did last time.
Yeah, um and we do talk about that. It's
like this is very different than what we
had imagined. You know, something that
was additive to it's additive in a very
different way, but something that where
we could
by and large not give up so much of
our personal life for the sake of
the company, the what we're creating.
And
yeah,
it it is consuming. And that so, what
part of that is, well, this is what we
should have expected if we were going to
be successful. It's just a given. You
have to do it this way.
And what part is it you need to create
the structure that so that you
maintain that measure of
I'm still Michael Horvath apart from
Strava. Strava is not my 100% of my
identity.
That's something I struggle with.
Um and it's really important because
I don't think I'll be as good a leader
if my identity is completely wrapped up
in this company. I need to have
that level of commitment that says, "I'm
here. This is super important to me, but
I have to be myself.
I cannot be
define myself as this is the the thing
that makes me who I am." What's the
risk?
Well, for someone who's a rather
emotional person, you'll bring your
emotion to the decision in a in an
unhealthy way if your identity is
wrapped up in the company.
So, what I strive for
is thinking what is in the best interest
of Strava.
And I like when I wake up in the
morning, I ask myself the question,
"What am I doing today
to help connect people to the full
potential of what we can create?"
And that sometimes is it's the obvious
things, making sure that we're we have
the right set of priorities,
executing against the longer-term
strategy,
not
um
churning people around with different
ideas,
limiting how many things I throw into
the room.
Some days it's about do we have the
right team? Do we have to add someone or
take someone away from the team?
Those are hard choices for someone who's
pretty
I call it a I say emotional. I I have a
lot of feeling.
Um and so,
that's the part of it that I feel like I
suppress a lot is like I can't feel as
much. I can't let myself feel everything
I want to feel
because I feel it will come out in ways
that are not healthy, not in the best
interest of the company.
So,
what gets me through that is like, well,
that's not this is me as the CEO of this
company. It's not me, Michael Horvath.
That's another person who will live on.
I'm not going to be the CEO forever.
So, I will have a life that's my life.
And what is that life? What what is in
that life that is mine, that isn't the
company's?
Um one thing is for
everyone in the company knows this. I
love to cook.
Mhm. It's it's I feel like it's an
incredibly valuable
creative outlet. I love to cook for
other people.
There's nothing more better than to
imagine a meal,
design it, think of it think it through,
get all the ingredients, make the
dinner,
and have your friends or your family
sitting around a table and enjoying what
you've created. That for me, that is
that is part of my identity.
And so finding like that's that's that's
a core belief in
you you you got to give some time for
that. You got to you got to invest in
that. You you you create the space for
it as a way to say it's still there's
still a part of me that's not the
company.
Has that specific issue of identity
evolved or changed in you since Anna
passed?
Yeah, um
it's a really really
interesting and like that that the way I
think about it is
I had to not rediscover who I am. I had
to define who I am after my life with
her. I was dramatically changed by my
life with her.
I don't go back to being the person I
was without her.
I am somebody who is now discovering who
am I
as
the survivor of that life with her.
Um
that doesn't happen overnight.
I think my
first
inclination was to try to make it happen
as quickly as possible.
Get on with it. Find find out who you
are and I think well at least what I
learned was you
you can make some pretty
you what you think are good choices or
good moves and you realize it's not
you that's not you. That's not the what
you
you're you're still thinking of the life
you had and wanting to recreate, find,
fill the hole that's missing. You know,
the deep wound you're trying to sort of
fill that with something.
When there's something yet to be
discovered about what you really who you
really are on the other side of this.
So as I said, I wasn't thinking at all
of going back to
Strava joining, you know, coming back to
the company. I wasn't thinking of
starting another company.
I didn't know what it was going to be. I
imagined it was going to be something
like
uh
deep sense of rescuing people somewhere.
Like this idea that
what I I couldn't save
my wife, but I'm going to go find other
people to save.
But
that isn't it. That was just that again
was like this idea that I'm trying to
solve
the hole in my heart
by finding people I can
help.
And what I've
though it wasn't that what I chose or
how I thought I would get
that sense of purpose again, that sense
of who I am.
It is through Strava. It is through
running this company and connecting back
to what we tried to create, the idea we
had in 1995, the thing we came back to
in 2006, the way in which we've built
this team around our
ABCs,
what the future we can have,
the the the company that we will be in
20 and 30 years. I can contribute
something to that now and that's what is
that is
where where I have found that sense of
completeness again.
So we have a closing tradition on this
podcast, which is the previous guest
writes a question for the next guest.
Oh, so so clever. Okay.
What should the average person optimize
their life for if their goal is
fulfillment? Said another way,
how is fulfillment achieved?
I believe we are
what we do every day.
And what I mean by that is that it's not
the big moments.
It's not the
thing we strive for for
several years and achieve at one moment
in time or the big trip we take or
call it the peaks
that actually give us the most meaning.
They are important.
But what really defines who we are is
what we do
every day.
And so if what you do every day
is put a little effort into being
active,
being kind to the people who are
important to you in your life and the
complete strangers,
if that's how you walk through life,
then that's where you're going to find
the meaning.
So
fulfillment I believe comes from being
intentional about what we do
every day.
Amen. And
Kudos to you. You said it correctly. You
said that you don't realize that you
then have you then have that impact on
others. Well, I've have a podcast and
tens of millions of people download it
and and I bang on about
the fact that I changed. And and what
that does for people who are struggling
like I used to struggle
with all these false starts in their
fitness journey is it lets them know
that it is also possible for today to be
the day where you where you begin that
journey in your life. And again, if you
think about the catalyst there, that
that Strava moment at the start of my
journey and how many tens of millions of
people have now heard me talk about
this, um
it's incredible that the ripple effect
across the ocean by one small catalyst.
So
thank you.
Thank you.
As you might know, Crafted are one of
the sponsors of this podcast and Crafted
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loving and respectful and nurturing
while also being the antithesis of that,
seemingly the antithesis of that, which
is
sometimes a little bit aggressive with
my goals and determined and courageous
and brave. The really wonderful thing
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Ask follow-up questions or revisit key timestamps.
In this episode, Michael Horvath, CEO and co-founder of Strava, shares his journey as an entrepreneur, leader, and a person seeking meaning following personal tragedy. He discusses the foundational importance of community and deep connection, which he first experienced in a college boathouse and later sought to scale through technology. Horvath reflects on the challenges of balancing ambitious commitment with sustainable work-life balance, the significance of consistency over intensity in fitness journeys, and how Strava aims to foster a long-term, human-centric community. He also opens up about the profound impact of losing his wife to a terminal illness, and how, through this experience, he learned that fulfillment is found in the intentionality of our daily actions and relationships rather than grand life achievements.
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