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Strava Founder: How I Motivated 100 Million People To Stay Active: Michael Horvath | E148

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Strava Founder: How I Motivated 100 Million People To Stay Active: Michael Horvath | E148

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2533 segments

0:00

We have reprogrammed our lives to be

0:01

remote. And so, we are stuck in patterns

0:04

that are really difficult to get out of.

0:05

I actually feel I don't know if I'm

0:07

going to get cancelled for this, but I

0:08

think that um

0:11

Michael Horvath, the CEO and co-founder

0:13

of Strava

0:14

with over 76 million athletes. You track

0:17

your activities, turn those activities

0:19

into a post, that's when the Strava

0:20

magic happens. If you want to be as good

0:22

as you possibly can be, you have to

0:24

strive to be the best. But can you be

0:25

okay also with not actually achieving

0:28

the goal of being the top of everybody?

0:31

Win or lose, that's the feeling you're

0:32

looking for.

0:33

How are you doing in your personal life?

0:36

My wife was diagnosed with a terminal

0:37

illness in September of 2013. I think I

0:40

prepared a lot for how

0:41

to live my life caring for her. I wasn't

0:44

prepared for how to live my life when

0:45

she was gone.

0:49

I had to not rediscover who I am, I had

0:52

to define who I am. That doesn't happen

0:54

overnight.

0:55

If what you do every day is put a little

0:58

effort into being kind to the people who

1:00

are important to you in your life and

1:01

the complete strangers, then that's

1:03

where you're going to find the meaning.

1:07

So, without further ado, I'm Steven

1:09

Bartlett and this is the Diary of a CEO,

1:12

USA edition. I hope nobody's listening,

1:15

but if you are,

1:16

then please keep this to yourself.

1:25

Michael,

1:27

I tend to believe that people have I

1:30

know why I eventually developed it, but

1:31

I tend to believe that people have some

1:32

kind of hypothesis as to what factors or

1:36

experiences from their earliest years

1:39

shaped them most significantly

1:41

into the person they are today. Do you

1:44

have a hypothesis like that?

1:46

I think I have several, starting with

1:49

how my family

1:52

felt to me being the youngest of of the

1:55

five kids in my family felt like it was

1:58

pulled apart by

2:00

geography

2:02

uh between Sweden and the United States

2:04

at an early age. My sisters stayed

2:05

behind when my family moved back to the

2:07

States

2:08

when I was 5 years old.

2:10

And

2:12

I had this uh dream to reunite us in

2:15

some way. How could we How could we be

2:17

one family again? Um now that my sisters

2:19

were older, they were choosing to It was

2:21

the the normal maybe a few years early

2:24

what from what you'd say normally would

2:26

have happened anyway, them deciding to

2:28

where do they want to live, who are they

2:29

as people.

2:31

And but me, I was I was this 5-year-old

2:33

and I was uh I was sad to to lose my my

2:36

sisters. My uh I had my brother with me

2:39

and

2:40

um when you think about what are the

2:41

most important things in your life, it's

2:43

the relationships you have with people.

2:45

Um now, I'm not necessarily an outgoing

2:48

person myself, so it's I don't that's

2:50

not where this is this hypothesis has

2:52

led me, but it has led me to the idea of

2:53

connection, deep connection with people

2:55

you care about is super important for

2:58

how you live your life and the choices

3:01

you make and what you prioritize.

3:03

So, that was that's the one that's one

3:05

theory. And then there's one other one,

3:07

which is I think

3:08

growing up, going through high school,

3:11

coming to the United First of all,

3:12

coming to the United States and not

3:13

speaking English at the age of 5 and

3:15

learning it all, you know, from

3:16

television and getting thrust into

3:18

school and you have this

3:20

this feeling like you don't belong, you

3:21

don't fit in. Uh that just that kept,

3:23

you know, for many people I think it

3:25

keeps going and you don't have that

3:26

great sense of belonging until later,

3:28

maybe until your teenage years or later,

3:30

even in your 20s.

3:33

But throughout all that time of

3:34

searching and looking for something like

3:37

or what I kept believing is that there's

3:39

something inside me,

3:41

a potential that needs to get realized

3:44

and I don't just think that about me

3:46

now, I think that about every single

3:47

human being on this planet. And um

3:50

the

3:51

aspect of what it means to realize

3:53

someone's potential, your own potential

3:55

and then create the opportunity for the

3:57

people around you to realize their

3:59

potential, that drives me. That is

4:01

something that I've I feel like has been

4:03

a constant in everything I've done since

4:06

I've been about 25 years old. That

4:08

moment when you you're growing up and

4:10

you've you've

4:11

parted ways with your siblings seems to

4:14

be one of the first seeds that led to

4:15

the success of

4:17

your later businesses because it was I

4:19

mean

4:20

in hindsight, I guess we all do this,

4:21

but you I guess it highlighted the

4:23

importance of connection and community

4:24

as you said. When was the next seed

4:27

planted? Cuz I kind of think about that

4:28

with like great business ideas and I saw

4:30

that in your story that there's these

4:31

moments, these key moments which

4:33

introduce you to like the idea of

4:34

community and then to the idea of sport

4:36

and competition. When was the next

4:38

chronological seed?

4:41

Mhm.

4:42

Yeah, so coming out of that um

4:45

like high school, feeling like I know

4:48

I've I've got some

4:50

amount of intellect. I don't really

4:52

understand like what I'm going to use

4:53

it.

4:54

Um I don't feel like I was that, you

4:56

know, call it like high school wasn't

4:57

where I peaked. I don't think anyone

4:58

should peak, by the way, high school.

5:00

Like that's a lousy time to be at your

5:03

like the pinnacle of your life. You want

5:04

to peak later than that. So, getting

5:06

into Harvard, going to a good school,

5:08

that that seemed like that would be it,

5:10

but it wasn't that wasn't it for me. It

5:11

was actually walking into the boat

5:13

house,

5:14

never having rowed before and finding

5:15

this group of people who also were

5:17

trying to figure out where what's the

5:19

where is their place at this institution

5:21

that in some ways you're like, well, you

5:23

got into there, so aren't you kind of

5:25

done? I was like, actually no, now

5:27

you're

5:28

you're scared cuz you don't know if you

5:29

measure up, you don't under have any

5:30

understanding of where you stand, will

5:32

you make it there?

5:34

But finding that going into the boat

5:36

house, you're like, hard work and What

5:39

is this boat house? This is the boat

5:40

house at Harvard?

5:40

Yeah, yeah, the uh for the rowing team.

5:43

It wasn't that I went in there thinking

5:44

I'm going to I'm going to conquer this,

5:45

I'm going to be uh one of the best

5:47

rowers

5:48

that this school has seen

5:50

when I went in there, but within a few

5:52

weeks I was like, that was my goal. I

5:53

was going to be the best. Like that was

5:55

somehow it wasn't there wasn't anything

5:58

else except it just turned on inside me

6:00

and I was I was hooked by that that

6:02

experience

6:03

uh because I'd found my place. I think

6:05

that was the key is I'd found a group of

6:07

people,

6:08

I'd found this vibe, this energy. It was

6:11

the part of the day I looked forward to,

6:12

was the part I I felt so good about uh

6:15

the rest of my life because I was there

6:17

in that experience. Um

6:19

I was motivated by the desire to be as

6:22

good as I can possibly be at this thing.

6:24

And I don't think I'd experienced that

6:25

feeling before in my life.

6:28

I was really compelled by the use of the

6:29

word best. It made me start thinking

6:31

about the idea of competition and um I

6:34

think I sat here a couple of days ago

6:35

with Simon Sinek talking about this,

6:37

like the role that competition and

6:38

wanting to be number one plays. Is it

6:41

toxic? Is it uh a healthy motivator? Cuz

6:45

I'm filled with that. Anyone We went

6:47

bowling last night with the team.

6:49

I was very quiet until I knew that I was

6:51

going to win.

6:52

You know what I mean? I'm a deeply

6:53

competitive person. It motivates me, it

6:56

drives me and I've wondered if that's a

6:57

deficiency of my character or if it's a

6:59

healthy thing. What have you learned

7:01

about that?

7:02

Yeah, I I think it can lead to

7:05

challenges both at the personal level

7:06

and then uh in a in a group. What I

7:09

found at the in the crew team was that

7:11

we couldn't be the best team if each of

7:13

us individually wasn't trying to be the

7:14

best. Mhm. But we always knew that you

7:17

don't win a boat a boat race by

7:18

yourself, you win it with um seven other

7:21

rowers and a coxswain and you have to

7:23

think of it like a team, but you have to

7:24

think like like an individual who wants

7:26

to be the best that what you can be.

7:29

Another way to think about it is like,

7:30

if you want to be as good as you

7:31

possibly can be, you have to strive to

7:33

be the best. Um but can you be okay also

7:37

with not actually achieving the goal of

7:39

being

7:40

the top of everybody, but being as good

7:44

as you know you got reached that point

7:45

of you could not have given more. That's

7:48

where that's where I get the

7:49

satisfaction is I know at the end of

7:51

that race, you know, I'm thinking of the

7:52

race in my freshman year where we won

7:54

the championship and we came from, you

7:56

know, a boat length back, we had lost to

7:58

that team in a previous race.

8:00

And that feeling that went through uh my

8:03

body and I believe everyone's body in

8:05

that boat halfway through the race, we

8:07

said we're not giving up.

8:09

And uh we just rowed them down. And at

8:11

the end of that, it was wasn't like like

8:13

I'm the best, it was like we did

8:14

something that we didn't think was

8:16

possible. We created

8:18

a new capacity.

8:20

And so then all of a sudden, you know,

8:21

maybe some space has opened up with what

8:23

you thought you were capable of and what

8:24

you could be

8:26

and you you try it you go at back at it

8:28

again. You you train again for for

8:30

reaching that point where you said you

8:32

did everything you possibly could.

8:34

And win or lose, that's the feeling

8:36

you're looking for, I think, when you

8:39

when it's positive in your life. And

8:41

I've been in those places where it can

8:43

be really destructive, too. Um

8:45

it changes your relationships with other

8:47

people.

8:48

You start to actually hate the thing

8:50

you're doing uh because you're striving

8:51

for the wrong

8:53

you're striving for some outcome that

8:54

maybe is not the right outcome. Um What

8:57

experience are you talking about there?

8:58

Training for races where you're by the

8:59

time you're on the starting line, you

9:00

just don't even want to do it anymore.

9:02

That was often the feeling I had by the

9:03

time you know, a

9:06

a big race came around where I was just

9:08

like, I'm so done with this. I just want

9:09

to

9:10

just not not be

9:12

not be here right now. Um these things

9:15

should be additive to your life. It

9:16

should be something that you that makes

9:18

you

9:19

better in other ways besides just

9:20

stronger physically. Probably a sign

9:22

that you just you have lost

9:24

the reason why you're doing it, the the

9:26

why behind the work.

9:29

When I was reading about Strava's

9:31

work values,

9:34

I read about this ABCs

9:37

thing. And the B in that was about

9:39

balance, which is what you're talking

9:40

about there.

9:42

Is that in part why you put the B there

9:44

in terms of the the culture in the the

9:46

office and the

9:48

professional culture you're trying to

9:49

create with Strava? Is that why the B is

9:51

so important there, balance?

9:53

Balance is elusive. And the

9:56

counterpoint, we have another one of the

9:58

C's is commitment. So, I talk about that

10:01

a lot that um these things seem like

10:03

they're at odds with each other. If you

10:04

have balance, how can you also be 100%

10:07

committed to the goal of building the

10:10

best company we can build, doing the

10:12

most we can do for our athlete

10:13

community?

10:14

And I say, "Yes, that is the struggle in

10:17

life is to both have

10:19

balance and be committed to something.

10:21

It's incredibly challenging and

10:24

to hold both concepts in your in your

10:26

heart and in your head

10:27

and is is the work. That is actually why

10:31

they're there. They're there to remind

10:32

us. Um

10:33

if we only have one, balance, we won't

10:36

we won't do as much. We won't we won't

10:38

strive for as much as we can be. If we

10:39

only have commitment, we will burn out.

10:42

We will we will get to that place where

10:43

we don't love the work we do anymore and

10:45

we will we will question why we're here.

10:48

So, it's by putting them together that

10:51

that my co-founder and I felt we had the

10:52

best chance at achieving that long-term

10:55

commitment with balance. And it's a

10:58

struggle.

10:59

It is You're not There's no recipe here.

11:02

There's no no playbook that tells you

11:03

how to do it. Um and each person has

11:05

does have to work at it and on their

11:07

own. On their own. Is there that

11:09

responsibility to to to work work at it?

11:12

I I sometimes struggle with this as an

11:13

employer, which is what role do I play

11:16

in cuz I know the role I play in driving

11:18

commitment, right? It's very obvious.

11:21

You You set ambitious goals. You set

11:23

tight timelines. You create a good prize

11:25

and a worthwhile, you know, carrot at

11:27

the end of accomplishing the goal. That

11:29

drives commitment if you have the right

11:30

people and you have camaraderie and all

11:32

those things that you said. But then in

11:34

terms of telling people to

11:37

encouraging them to have balance in

11:39

their life,

11:40

what role can I play as an employer?

11:42

What role do you think you should play?

11:44

Hm.

11:46

If you hire people who respond really

11:47

well to those those motivators that that

11:51

lead to their commitment, um I think you

11:53

also have to look at it from how long do

11:55

you want them to be there, to do the

11:58

work, to be working at that level?

12:01

And I think you can structure teams in

12:02

different ways. You can You can roll

12:04

through

12:05

you know, people in the sense of that

12:07

they may only

12:08

contribute for a couple of years or a

12:10

year. And And that's that's if that's

12:12

the structure

12:14

and many companies in Silicon Valley

12:15

operate this way, which is 2 years at

12:18

the

12:19

on the team is is a pretty standard

12:21

length and then you move on uh

12:23

and you recommit somewhere else. Um

12:26

We are trying to build something

12:28

different at Strava. We are trying to

12:29

build the 100-year brand, uh the company

12:31

that will

12:32

last longer than I will be there. Um it

12:35

will still be here after many of the

12:38

people who have been investors in the

12:40

company have exited the company. It's

12:43

it is uh something that we hope will

12:45

withstand the test of time. And in that

12:47

setting,

12:48

I think it's much more important to

12:49

think about these You need some people

12:51

who are going to be there for much

12:53

longer than that one or two years.

12:55

That's where balance comes in. Yes, it's

12:57

easy to say

12:58

you don't want people to burn out, but

13:00

if it's only that you don't want them to

13:01

get that tired, that sick of their job

13:04

that they're quote unquote burned out,

13:06

you've probably lost some level of

13:08

productivity for quite a while before

13:09

that. So, we strive for a different kind

13:13

of relationship with our team. Uh it is

13:17

a challenge also as a leader to make

13:19

sure we're still performance-oriented.

13:21

We We still want that that sense that we

13:23

have we have to bring our A game. We

13:25

cannot be satisfied with past success or

13:30

be complacent. There's plenty of

13:32

competition out there. All sorts of new

13:34

uh new technologies that are coming

13:37

uh into the into the fore today, new

13:39

ways of building communities, new ways

13:41

of motivating people. We have to stay

13:43

competitive. And so, that is my job as a

13:46

leader. Uh I have a leadership team that

13:48

helps me with this. It's not just my

13:49

job, but it is it is ensuring that we

13:52

are taking care of our people, but also

13:53

expecting that they're going to climb

13:55

the mountain with us.

13:57

The way that you're building that

13:58

company and what you're aiming to to do

14:01

to create a

14:03

a long-term

14:05

long-standing business goes against the

14:09

narrative, especially in Silicon Valley,

14:11

where the objective is to like raise

14:12

money before you're profitable, sell the

14:15

thing, or go public and move on to the

14:18

next thing. Um

14:20

clearly there's experience behind your

14:22

desire to pursue a longer-term strategy

14:25

where you're not just, you know, s- uh

14:27

investing all your money in user growth,

14:29

getting a gazillion users, and then

14:32

exiting.

14:34

I expect it's because of your other

14:36

business, the the one that came before

14:37

Strava.

14:39

Am I right? And if so, why did that

14:41

teach you that this longer-term approach

14:44

to company building is a better path

14:46

forward for you as the founder and for

14:50

other things?

14:51

When we started Strava, we were looking

14:53

back at the previous company we had

14:55

started. And we started talking about um

15:00

creating what is now Strava back in

15:03

2006. Um we got together

15:06

uh starting on the phone weekly talking

15:09

about ideas that we if we're going to

15:11

start a company, what would it be.

15:12

Eventually, we got Mark and I, my

15:14

co-founder Mark Gainey, and I uh decided

15:17

we had to get together for a few days

15:18

the summer of 2006.

15:20

And we defined at its core that what we

15:23

had experienced in that other company,

15:25

Kana Software, back in in the late '90s,

15:27

it was the Silicon Valley Olympics.

15:29

That's the way I term that you you you

15:31

have an idea, you raise some capital,

15:33

you're at you're off to the races, and

15:35

either you have taken it public or sold

15:37

it in 4 years or it's, you know, and

15:39

that's the gold medal or

15:42

go home because it's that's it. Um we

15:45

didn't want to do that again and a few

15:47

reasons why. Um

15:49

it wasn't terribly satisfying at the end

15:50

of the day.

15:52

We uh

15:53

Kana was a wild ride during a wild time

15:56

in the first internet boom.

15:58

Um

15:59

a lot of people made a lot of money. A

16:00

lot of people lost a lot of money. Um

16:02

and so,

16:04

what in it would we look back on and

16:06

say, besides the experience itself and

16:08

what we learned,

16:09

what would it be that we would say to

16:11

our kids, our grandkids, like, "Here,

16:14

this is something we're really proud

16:15

that we created." We can't even lay

16:16

claim to having created if if we're only

16:19

there for 4 years and then other people

16:20

take it forward, is it really ours?

16:24

So, we were out on the doorstep, you

16:26

know,

16:27

literally almost 4 years to the day

16:28

after starting Kana. How How and why?

16:31

Well, personal choice in my case. I

16:33

wanted to go back to teaching. I was I

16:35

came from academia. I was a I was

16:36

teaching economics when we started Kana.

16:38

I wanted to go back to academia.

16:40

Mark,

16:41

the company got to a point where he

16:43

brought in another CEO to run it um and

16:45

he found that it wasn't his company

16:47

anymore. He didn't have the role that he

16:49

thought he would have on the other side

16:50

of that decision.

16:52

So, I don't want to speak for him, but

16:53

it was like this sense of like it was a

16:54

personal choice for both of us. But at

16:56

the same time,

16:58

we look back on and say, "Where it goes

17:01

next is not not part of us. We have to

17:03

forge a different path. There's got to

17:05

be an idea that's worth that much of our

17:06

investment."

17:08

And perhaps it's that sense of at that

17:10

point in our lives where we were then,

17:11

late '30s, early '40s, when we're

17:13

starting Strava,

17:15

we were thinking about this could be it.

17:17

This is It's not like we're we're going

17:19

to have that many good ideas in our

17:20

life. We're not we're not going to have

17:22

another opportunity and to to to build

17:25

this kind of a company, at least.

17:28

Um and so, let's make it worth it. You

17:30

know, let's let's find something that

17:31

we're extremely passionate about.

17:34

And we used to say things like it

17:36

doesn't have to be big. It has to be

17:37

great. It has to have meet give meaning

17:40

to the people who are our customers. And

17:42

we defined that as like we want to we

17:44

want to help people live a more more a

17:47

life of full of more full of meaning,

17:49

adventure, and fun. We didn't say

17:51

activity. We weren't yet sure what it

17:52

was going to do,

17:54

but it had to have some impact. It can't

17:56

just be transactional. It has to have an

17:58

effect on you

18:00

at the at the core level of what you

18:02

value,

18:03

what decisions you make on a daily

18:05

basis. And that's where I think we got

18:07

our we got to Strava and I'm love to

18:10

go to like this the idea behind Strava

18:13

was a 20th century idea. We had that

18:15

idea coming out of the boathouse when we

18:16

graduated from college. We had the idea

18:19

that what we what we experienced there

18:21

is something that

18:23

is applicable in so many places in our

18:25

lives. Being connected to other people

18:28

through sport

18:30

is what motivates you to lead a more

18:31

active life and makes you a better human

18:34

being. It helps you live a healthier

18:35

life and makes all the rest of your life

18:37

better. It did that for us when we were

18:39

in our '20s.

18:41

And that's the universal part that we

18:42

wanted to tap into when we were starting

18:44

to create what became Strava was that

18:47

it's the context of the people around

18:49

you that keeps you motivated. It's the

18:51

It's the way in which you're connected

18:53

through sport to other people that

18:55

unites you. Um and so, we started to

18:57

explore that space and

18:59

um when you explore and are willing to

19:01

talk to people about your ideas, they

19:04

respond. They tell you ideas that

19:06

they've had that sound pretty close to

19:08

what you're doing even if they're not

19:10

sure that it's really relevant. And so,

19:13

those conversations in the early days,

19:15

2008, led to us

19:18

actually putting

19:19

a team behind this to build a a

19:21

prototype and and that eventually became

19:23

the earliest version of Strava in 2009.

19:26

So, it was really just a set of

19:27

conversations that led to what we

19:30

actually decided on, but it came from

19:32

something we had experienced in

19:34

in um in college back in in the

19:37

in the late '80s and '90s, a 20th

19:39

century idea.

19:40

When I think about how you formulated

19:42

Strava and that early process, it's like

19:44

exactly what I'd tell an entrepreneur

19:46

not to do. In the in the respect of

19:49

um a A of the entrepreneurs you you you

19:51

see that they actually just want to be

19:53

an entrepreneur.

19:54

So, they think, "Hack it. Uh gosh, uh

19:56

what should I do?" Um and they look

19:58

around for a problem to solve, one that

20:00

isn't in line with any of their

20:01

intrinsic like passions and innate

20:03

motivations. So, the minute they

20:05

encounter some difficulty, the first

20:07

hurdle in business, which is inevitable,

20:09

they then fold and they give up because

20:10

why would you pursue current doing

20:12

something that you weren't genuinely um

20:14

in love with. And I guess, you know, I

20:17

guess the process is the thing that I

20:19

wouldn't I've never would advise someone

20:20

to kind of like

20:22

sit down with your mate and think of a

20:24

business, but I guess the process also

20:26

led you just closer towards what did

20:28

innately matter to you, which was

20:29

adventure, activity, community.

20:32

Even though you did it the other way

20:34

around. Does that make sense?

20:35

Yeah. Well, so uh

20:38

I guess I'm trying to tell this like how

20:40

we originally conceived of

20:43

what became what is now Strava was

20:46

in 1994 95

20:50

when I'm a professor at Stanford

20:52

teaching economics, Mark is working in

20:54

venture capital in Palo Alto

20:56

and there's this thing called the

20:58

internet

20:59

uh that has just become like a household

21:02

word. Uh before I got to Stanford

21:05

I think I had sent one email in my life.

21:08

I had never I didn't know what the

21:11

internet was. I I had no idea. When I

21:13

got to the Department of Economics, um

21:16

the the person who managed all the IT

21:18

equipment said, "I'm going to install a

21:20

browser on your computer." I had no idea

21:21

what he was talking about. What's a

21:22

browser?

21:23

So, had lived up to that point without

21:26

the internet and the internet is

21:27

introduced. Uh it's a different thing

21:29

than today with, you know, kids growing

21:31

up with all of this around them.

21:33

But, when it was introduced, what Mark

21:34

and I did was exactly that entrepreneur

21:36

that instinct is like

21:38

"What is this new thing going to do?

21:39

What problem can it solve? What's the

21:41

what's the you know and Mark wanted to

21:43

start a company. I was a professor. I

21:44

was going to be his sounding board. He

21:46

came to my office because I had an

21:47

internet connection and he didn't. You

21:49

know, so what we we cooked up was like,

21:52

"Well, what are the problems in our own

21:53

life that we would want to solve with

21:54

this new technology?" As a starting

21:56

point cuz we didn't know what else where

21:58

else to start, right? So, we we went

22:00

through a a bunch of, you know,

22:01

different ideas. And the thing that we

22:03

hung on to was like "We miss the crew

22:05

team. We miss that

22:06

the bunch of people who were, you know,

22:09

from all different walks of life and

22:10

they found their the same

22:12

thing that we were passionate about and

22:14

we spent a ton of time with them. We

22:16

were we were with them hours every day.

22:18

And we miss that feeling of being

22:20

connected to them. We miss the boat

22:22

house. We miss the feeling of

22:23

competition. Could we recreate that with

22:26

this new technology called the internet?

22:28

Could we create the virtual locker

22:30

room?"

22:31

And so, what we were describing to

22:33

ourselves was

22:34

what you see in Strava today is like a

22:35

place where you could see other people's

22:37

workouts.

22:38

You could see you could talk about you

22:39

track your performance over time, a

22:41

training log. All that was we sketched

22:43

that out. We wrote a business plan.

22:45

This is 1995, right? So,

22:47

we we're not anywhere close to the start

22:49

of the founding of Strava by

22:51

any means. We actually went out and

22:53

talked about this idea with

22:56

companies that were building websites.

22:58

And that's that was the earliest

22:59

internet companies were the ones that

23:00

were building websites that other

23:03

companies would then

23:04

use to become internet companies, right?

23:06

So,

23:07

um and they told us, "This is a lousy

23:09

idea. You know, like

23:12

come on, guys. Can't you do better than

23:13

this? This is never going to work.

23:14

People are not going to share personal

23:16

information about themselves with

23:17

strangers on the internet. That's never

23:19

going to happen.

23:20

Uh let's see, there's no technology

23:21

that's going to make it easy to get the

23:23

data in. Uh people are going to be

23:25

having to fill out forms and submit them

23:28

online. That's going to be really really

23:30

full of friction. You should You should

23:31

just put this away. Don't tell Don't

23:33

Don't tell anyone about this idea. It's

23:34

such a bad idea, right?" And they turned

23:36

us on to the idea that became Kana

23:38

Software, which was something so

23:39

mundane, boring.

23:41

Built a great company, but it was build

23:43

systems to help these internet companies

23:46

respond to consumer

23:49

inbound consumer email, customer support

23:52

email.

23:53

So, we did that. We got turned on to

23:54

that idea. Why did we pursue that? We

23:56

weren't passionate about it. We became

23:58

passionate about it, especially Mark.

24:00

You know, we just wanted to be

24:01

entrepreneurs. We wanted to to seize the

24:04

moment of this new technology, this new

24:06

world of the internet. We wanted to

24:08

create something. We were motivated by

24:10

the idea that anyone can do this. That's

24:13

the way it felt.

24:14

And we tabled the thing we were really

24:16

passionate about because some people

24:18

told us it was a bad idea. And I thank

24:19

them for it because it probably was a

24:20

bad idea at the time. It would have

24:23

failed, right? But, where we were in

24:26

2007 2008 that idea was still in our

24:29

back of our minds. That idea came to the

24:31

front. That's what we went and said,

24:33

"Now, what has changed?" Well, a lot has

24:36

changed, right? Right? So, you have

24:37

Facebook

24:39

showing us that people are actually

24:40

willing to share

24:42

with people that they trust on the

24:43

internet. You And before that that I'm

24:46

sure Facebook wasn't the first to prove

24:47

that out, but Facebook was the first to

24:49

prove out that you can build community

24:51

with the internet, at least in our

24:52

world.

24:53

Then you have GPS's in the thing that's

24:56

in our pocket all of a sudden. This

24:57

mobile phone has got a GPS chip in it

24:59

around two that around that time for a

25:00

minute.

25:01

Okay, it's not great.

25:03

And so, we're like, "All those reasons

25:05

why we shouldn't have started that

25:06

company

25:07

are now reasons why we should start that

25:08

company."

25:10

And it matches the things we had talked

25:11

about in that time in Vail.

25:14

Could we build something that people

25:15

would use every day? Would they tell

25:17

their friends about it? Would it help

25:18

them get out and live a more

25:19

life of more adventure? Would they Would

25:22

it be trusted? Would it be a trusted

25:23

brand?" And we're like, "Hey, wait a

25:24

minute.

25:26

The universe is putting this in right in

25:28

front of us. This is all coming

25:29

together.

25:31

And why not?

25:33

Why not this? And in some ways we denied

25:35

that it could be that easy that this

25:37

idea we had had

25:38

so many, you know, more than a decade

25:40

earlier

25:41

could be the thing that we're now going

25:43

to go and start a company. We had denied

25:44

that for a while and tried these other

25:46

things first. We explored other places

25:49

in the very

25:50

very much the way that you would say the

25:52

way entrepreneurs should do it.

25:54

And we said, "No, we got to do this.

25:55

This is the thing we And we And And then

25:58

it says, you know, you you meet some

25:59

people. You talk to about about your

26:01

idea with some people and you see

26:03

this has got some legs. This is other

26:05

people have had similar thoughts and you

26:08

can get them on board. Uh the person we

26:10

met, Dave Davis Kitchel

26:12

instrumental in how we got this company

26:13

started. Um he happened to be living in

26:15

the same small town I was living in.

26:18

And he was trying to work out technology

26:19

to use GPS to compare the time it took

26:23

him to climb on his bicycle up a road by

26:26

his house.

26:28

He was just exploring this cuz he was

26:30

curious.

26:31

And we thought, "Oh, that's interesting.

26:33

I wonder if

26:34

I wonder if that could be somehow the

26:35

basis of what you could do in this

26:37

virtual locker room that we were

26:38

building."

26:40

And that became Strava segments. That

26:42

was the earliest

26:43

first conversation about something that

26:45

became a fundamental part of what Strava

26:47

is today.

26:48

That would never have happened if we

26:49

hadn't just opened up and said, "We're

26:51

trying to build something that will help

26:52

people live a more active life."

26:55

And then Davey says, "Well, I'm working

26:56

on something that helps motivate that

26:58

might help motivate me to live be more

26:59

active. I wonder if it could be relevant

27:01

to you."

27:02

Um and he's still part of the team today

27:04

and Strava segments is

27:06

is a big part of

27:07

what people know about Strava.

27:09

What have you learned then from all

27:11

these people who are changing their

27:13

lives and exercising on Strava about

27:17

what motivates us to go from a place of

27:19

being sat on the say for as I was in

27:21

2020

27:22

in March as that first lockdown rolled

27:24

in

27:25

to

27:26

downloading Strava and then um going on

27:29

a fitness journey. There's something

27:31

weird that happened to me which I've

27:32

I've never really understood. If I look

27:33

at the person I was before that date, I

27:35

was a repeat failure at fitness. Like

27:38

every year, this is going to be the

27:39

year. Everyone knows the story like,

27:40

"No, this year's going to be the year."

27:41

Then crashed out. Then "No, this year's

27:43

going to be the year." And then

27:45

I think I know what's changed, but is

27:46

there data to prove

27:49

or to suggest what it is that makes

27:51

people finally get the bug?

27:54

The fitness health bug. Mhm.

27:58

Yeah,

27:59

great question. Um

28:01

what we see is the people who

28:04

you do have to catch on and find

28:06

something that keeps you in Strava, but

28:09

the thing that happens to you when you

28:11

use when you're when you're part of the

28:13

community, when you're

28:14

when you stay with it

28:16

is you become more regular. You become

28:18

become more It's more frequent that you

28:20

are active.

28:22

You may not get faster. You might, but

28:24

that's not actually what we see.

28:26

You're just more regularly active.

28:28

Consistent.

28:29

You're more consistent.

28:30

And so, what is

28:32

what is also true is that if you're more

28:34

connected to other people, and doesn't

28:36

have to be a lot of people. I think most

28:38

the majority of it is you have to be

28:40

connected to people you actually care

28:41

about on Strava

28:44

that motivate you to be at more more

28:45

consistent.

28:46

And so, we say people keep people

28:48

active. People motivate people to be

28:50

active.

28:51

And

28:52

you may not realize it, but your journey

28:55

motivated somebody else, too.

28:57

Your activities were the source of

28:58

motivation for someone else. And they

29:00

were more active and they added their

29:01

activities and that was the motivation

29:03

for someone else.

29:04

So, this has a way of exponentially

29:08

increasing people's motivation.

29:10

And I believe we can

29:13

change

29:14

over time, over the next many years we

29:17

can help people follow the same journey

29:19

you took

29:21

more and more regularly. So, we may have

29:23

started in a place which is a was

29:26

more about the performance

29:28

aspects of being active. How can you get

29:30

faster?

29:31

But, we quickly realized it's about it's

29:33

about consistency.

29:35

It's about the experience and that's I

29:37

think where we keep people. You may come

29:38

for the competition. You stay

29:41

you stay for the community.

29:42

You may come for wanting to track your

29:44

workout but you stay because of the

29:46

people you you meet and how they

29:47

motivate you and how it feels.

29:50

Am I missing anything then from my cuz

29:52

I'm cuz I'm just personally very

29:53

interested in this the competition, the

29:56

community, I guess striving towards a a

29:59

goal or a metric. Sometimes for people

30:01

it's improving my running time or

30:02

something.

30:03

Um

30:05

I guess there's a sense that might be

30:07

linked to the sense of like

30:08

accomplishment of winning a badge or a

30:10

reward or a little bing. You know when

30:13

I'm on my Peloton or when I'm on Strava

30:14

you get little something.

30:16

Is there anything else that you you've

30:17

seen as a significant motivator for

30:19

people to be engaged with their fitness

30:21

journey?

30:22

Well, it's got to make them feel better.

30:24

I mean yeah, I definitely think there's

30:26

and we don't I would say we don't

30:28

necessarily track that very well today.

30:30

How do you actually feel about yourself

30:32

now versus a month ago or two months

30:34

ago? We track a lot about your

30:35

physiological performance. We can show

30:37

you you're better.

30:38

Um lower heart rate, lower resting heart

30:41

rate, you you your your fitness score

30:43

has gone up. Um all sorts of ways in

30:45

which we can show progress

30:46

physiologically, but I'm more interested

30:48

in joy. I mean that's that's

30:50

we're we're not good yet at measuring

30:52

the meaning and joy we bring to people's

30:54

lives. We'll get there. And I think but

30:56

that's an very important part of the

30:57

equation is that you feel better and you

30:59

want to keep feeling that good.

31:02

So

31:04

if I also look back on where we thought

31:06

we were starting was we were building

31:09

something that had to be good enough for

31:10

the best athletes in the world to use

31:13

because we believed they could motivate

31:15

people who were not as

31:17

committed to a active life to come on

31:20

board.

31:21

I actually don't think that that's that

31:22

is motivating, but I think

31:25

the other stories are even more

31:26

motivating. Stories like yours like

31:28

you've dramatically changed how you live

31:31

your life.

31:32

You put activity at the center. And

31:34

that's incredibly motivating for people

31:37

that they can see that that's possible.

31:39

So I believe it's increased storytelling

31:41

is it really the key. Yeah, you're

31:43

right. I think that's that's a being you

31:45

know the idea of the gamification. Yeah,

31:47

we did that.

31:48

But where we're leaning more much more

31:50

heavily now is tell allowing

31:53

the people in our community

31:54

to tell their story

31:57

and not just of today I went out for

31:58

this run. Yeah, that's part of a story,

32:00

but what does this amount to over time?

32:02

How do I accomplish my goals? What are

32:03

the things I'm striving for? How do I

32:05

feel when I get there?

32:07

And maybe that's where we can start

32:08

measuring the joy of it a bit more

32:09

precisely.

32:11

Quick one. We bring in eight people a

32:13

month to watch these conversations live

32:15

here in the studio when we're here in

32:17

the UK and when we're in LA. If you want

32:20

to be one of those people, all you've

32:21

got to do is hit subscribe. I was

32:23

thinking you know one of my hypotheses

32:25

which I've shared many times, but I feel

32:26

compelled to ask you is that my goals

32:28

were bad. My goals were like they they

32:31

were goals and it's funny cuz it kind of

32:33

goes goes back to your first company.

32:34

They were goals that could be completed.

32:36

They were short-term goals. This is when

32:38

I crashed out and failed all the time.

32:39

They were like surface level,

32:41

superficial, get a six-pack for summer

32:44

goals. And it wasn't until I I mean

32:46

Simon Sinek sat sat where you are in a

32:48

couple of days ago and one of the things

32:49

he talks a lot about is infinite games,

32:50

right? Until I started setting goals

32:53

that were more infinite like you've done

32:54

with Strava in trying to create a

32:56

long-standing company. And those goals

32:58

ended up just being about consistency.

33:00

It was like go to the gym today.

33:02

Something I could never accomplish. That

33:03

was one of the turning points. The other

33:04

was the pandemic. Which is I think it

33:07

was which is A I mean I mean I know you

33:09

saw a boost in customer acquisition. I

33:11

mean that's when I joined, didn't I? I

33:13

know the numbers, but um it I think in

33:14

part it was realizing that our health

33:16

was fragile. Seeing that for the first

33:18

time in my young life that health was

33:19

the foundation of everything I was

33:21

doing.

33:22

I actually want to ask you a question

33:23

about the pandemic cuz you were talking

33:25

earlier on about how at the boathouse

33:27

you learned that community and

33:29

connection and these things are so

33:31

unbelievably important. One of the

33:32

things the pandemic has robbed us of is

33:34

community and connection. It's put us

33:35

behind screens. So I was compelled to

33:37

ask you like what Strava's take on this

33:39

remote working thing? Where at your core

33:42

you're about community and connection

33:43

and you know that more than anyone.

33:45

Yeah, it's been it's been hard for us to

33:48

find our way back to how it felt to work

33:50

together. We were camaraderie is one of

33:53

our other C's.

33:55

Um

33:55

commitment, craftsmanship, and

33:56

camaraderie. So camaraderie was

33:59

important and that and it showed up in a

34:00

lot of ways. We had um

34:03

a Wednesday workout lunchtime we'd go

34:05

out for runs or there was a group that

34:07

walked, there was a group that met for

34:09

um some mornings to go for a ride. So

34:11

the camaraderie in sport, yes. There was

34:14

camaraderie in we spent a lot of time

34:16

working together and building those

34:19

relationships. It It felt like a team

34:21

inside the company and that that was

34:23

really difficult to replicate um

34:25

virtually.

34:27

Um but something else

34:29

has happened uh as a result of pandemic

34:32

that I think is a real beautiful outcome

34:35

that will lead us back to camaraderie of

34:36

a very different kind.

34:38

We stopped putting location as a

34:40

requirement on any job openings. Uh so

34:43

we hired we've more than doubled the

34:45

team over the course of the last year

34:47

and a half

34:48

and have added people across the United

34:50

States in many different countries as

34:52

well because if you're if you have the

34:55

talent and we're looking for it we you

34:57

don't have to be in San Francisco or

34:59

Denver which were the two main offices

35:00

we had or Bristol, UK.

35:03

Uh we've now opened an office in Dublin.

35:05

So we will have physical locations, but

35:06

we have a a

35:08

over 150 people today who don't

35:11

have any one of our office locations as

35:14

their home city.

35:16

And the beautiful thing in that is

35:18

these people all have incredible talent.

35:20

Yes, they they were the best people that

35:22

we could have possibly attracted for the

35:23

position.

35:25

But they have such different lived

35:26

experiences.

35:28

They bring that to the work they do. So

35:30

we're learning a ton about what

35:32

camaraderie really where it really comes

35:33

from. You maybe the thing we were

35:36

creating was in the old uh in the

35:39

pre-pandemic times was a camaraderie

35:42

that was built around a a very very

35:45

limited set of rituals like going for

35:47

that Wednesday workout.

35:49

It turns out that a lot of people felt

35:51

excluded by that because they weren't

35:53

they didn't feel fast enough to go with

35:55

the crew that was going out for a run.

35:57

We have to find our ways to replicate or

36:00

create something that is is like that

36:02

today.

36:04

But what we have is a much broader set

36:06

of stories that people can bring and

36:08

tell about what they did before they

36:10

joined Strava, what they're experiencing

36:11

here.

36:12

They're coming from all sorts of

36:13

different locations. But so that's

36:15

that's an aspect of our what camaraderie

36:17

can We feel when we got together in San

36:19

Diego in person for a week at the

36:21

beginning of March

36:23

what came out was

36:25

how much we already appreciate each

36:26

other even if we've never been together.

36:28

We've never most of us had never met in

36:30

person. But we we already felt like we

36:32

knew each other and we didn't start with

36:35

the awkward hello, I'm so-and-so. It was

36:38

hugs right away. It was this sense of

36:40

this this is the team that now is in the

36:42

same place and I want to carry that

36:45

forward. I want I want that to be like

36:46

we put coins in the bank that'll get us

36:49

for the next 6 months or a year

36:51

till the next time we get together. But

36:53

we can we can create that sense of

36:54

camaraderie even if we're not sitting in

36:56

the same office building or the same

36:58

room.

36:59

Uh so that was a that was eye-opening

37:01

for me that that that was possible

37:03

because of pandemic that we could create

37:05

this very

37:06

distributed, interesting, diverse

37:10

workforce team

37:12

that felt everyone felt for the most

37:14

part felt a sense of belonging. What

37:16

role does that play though the in-person

37:18

stuff? Cuz I cuz we all here think it's

37:20

brilliant that we're all here together.

37:21

Yeah. Lot of my lot of my personal team

37:23

are here in this in this uh studio. What

37:25

role does that play though? And what

37:26

value does that add? Cuz I don't know. I

37:28

think I I think I have a real bias

37:30

towards being with people. And maybe

37:32

it's I don't know what it is. Maybe I

37:34

don't know.

37:35

I don't know what it is, but I like

37:36

being with people. I and I really

37:38

struggle on Zoom.

37:39

I don't feel like it's real.

37:41

Yeah, me too.

37:43

No, it's it's so I think what I what we

37:46

what is possible is

37:48

you can

37:50

be with people, but you don't have to be

37:52

with them all the time. That you can

37:53

find the the combination of

37:57

um my colleague Brian who's here with me

37:59

today. He lives in Dallas uh in the in

38:02

uh in the Dallas area.

38:05

And

38:06

we have

38:08

we we looked at the calendar. It turns

38:09

out we've actually gotten together in

38:11

person now I think you know four out of

38:13

the last five weeks because of

38:15

business need brought us together. Yet

38:17

we've also spent time working in a

38:19

virtual setting. So it's I call that

38:22

putting the coins in the bank. We have

38:23

enough opportunity to see each other in

38:27

person to get that feeling that we can

38:29

be more effective when we have to work

38:31

virtually together.

38:33

And I think we replicate that. That's

38:35

the model I think that we we can get to.

38:37

It If we only worked with people who are

38:39

geographically proximate, we're losing

38:41

that opportunity to work with people

38:43

with completely different set of

38:45

experiences that they can bring to what

38:47

we're trying to build.

38:48

We're trying to serve athletes

38:50

everywhere. There are

38:51

I think easily over a billion people who

38:54

wake up every day wanting to be active

38:55

and we want to meet them all.

38:57

They're in every part of the world. And

38:59

so that incredible diversity of the

39:01

customer that we want to serve

39:03

it just moves us that we had to build a

39:04

team that tries to match that diversity

39:07

in the people on the team.

39:08

And so if we're not there anywhere, you

39:10

know, we most of our team is still in

39:12

the US like as as in terms of the the

39:14

geographic bias we have today.

39:16

But I think that it it's not possible to

39:18

build that kind of a company, that kind

39:20

of a team if you're if you require

39:21

everyone to be in the same location all

39:23

the time. So we give some little on the

39:25

location and we get a lot back in terms

39:27

of what people can bring, the different

39:29

experiences they can bring to us. So I I

39:31

guess the conclusive question here is

39:32

like what role does the corporations

39:35

what do you feel you play in adding you

39:38

give community to your customers, but

39:40

what role do you feel you play in giving

39:41

that in- like that in-person community

39:45

outside of your home, out in the wild,

39:47

to your employees?

39:49

Yeah, we uh we we pay a lot of attention

39:51

to it. I think it's important for people

39:54

to do their best work that they feel a

39:55

sense of belonging. And I don't think

39:57

this is just at Strava, I think it's

39:58

true in a lot of places. And sometimes

40:00

that that is so much easier to do when

40:02

you're in person and you're providing

40:05

the breakfast and the the the the desk

40:08

and that's that that place that this is

40:10

a I can feel productive in this space.

40:12

And yes, the colleagues around me are

40:14

people with, you know, incredible

40:15

talents and I I'm energized by the by

40:17

the by the by the group, by the the

40:20

setting that I'm in. Um and I think for

40:22

many of our team, they really missed

40:24

that um

40:26

during the pandemic. They would love it

40:28

back to come back, but it's really

40:29

difficult to to bring it back

40:31

right now. It's it's going to take us

40:33

time to work our way back. Why?

40:37

There are two reasons I see and I

40:39

I've thought a lot about this in the

40:40

sense of just in the our Strava's

40:42

example. One is we have programmed our

40:44

lives to be remote.

40:46

Reprogrammed our lives to be remote. And

40:49

so we are stuck in patterns that are

40:50

really difficult to get out of. Just

40:52

like in the beginning of pandemic, it

40:53

was really difficult to get into that

40:54

pattern. We were forced to. We're not

40:57

forced to get out of it now. Strava's

40:58

not forcing people back into the office.

41:00

So,

41:01

it's difficult with everything from how

41:04

you organize your your day. Maybe you

41:05

have

41:06

children or other dependents at home you

41:08

have to take care of.

41:10

You have

41:11

pets, you have um

41:13

you have worked worked out a routine

41:15

that works really well for working from

41:16

home.

41:17

And so getting people back in the office

41:19

is a getting over those those hurdles

41:21

and frictions. And so what do we do? We

41:23

we make it more enticing.

41:25

Wednesdays we offer lunch. Um

41:28

we are trying to organize Wednesday as

41:29

the day if you're going to pick one day

41:31

a a week, maybe one day a month, make it

41:32

a Wednesday. Get people oh, this wasn't

41:35

so bad. I got over the friction that one

41:36

day, maybe I'll do it again. That's just

41:38

the that's like the mundane reason why

41:40

it's why it's hard. The second reason I

41:43

think is more fundamental is like it is

41:45

really difficult to be halfway, halfway

41:49

back to work.

41:50

Coordination

41:52

of either being all remote or all in the

41:54

office is a lot easier.

41:56

And we're not ready to go all in the

41:58

office. We'll lose people on our team we

41:59

don't want to lose. That's that's like a

42:01

maybe a

42:02

too much of a calculating

42:04

way to think about it. It's more like

42:05

that I don't think we'll get the best

42:06

work out of the people who we force to

42:08

come back in and they stay on the team.

42:10

Um and that just may that that is what

42:12

will take more time and a more of a

42:13

sense of

42:15

a sense of security

42:16

um that this is going to be a good

42:18

experience. I'm not going to number one,

42:20

just my my health is not going to

42:21

suffer, the health of the people I love

42:23

around me won't suffer.

42:25

So, we're not there yet maybe in terms

42:27

of a from a medical or scientific basis

42:29

yet.

42:30

But I think it's more important it

42:32

doesn't really matter what the science

42:33

says if if what you feel is I don't feel

42:35

secure and safe when I go to the office,

42:37

that's what I I think is going to be

42:38

much harder to overcome.

42:40

And that's the part where coordination

42:42

just makes it really difficult to

42:43

replicate if you don't have everyone

42:45

just say, "Yeah, I'm I work from the

42:46

office." Or during working from home,

42:49

you lose you lose all those things are

42:50

true. And we we lost we had that great

42:53

sense of disconnection.

42:55

Uh the days of endless video meetings

42:58

and

42:59

um

43:01

trying to do whatever you could to get

43:02

that sense of energy you get by being

43:04

around another human being.

43:06

Um

43:07

Uh it was a struggle.

43:08

Did you find in that in that period you

43:11

lost employees? So, from my perspective

43:14

with my company, we had about 700 people

43:16

around the world. One of our big USPs as

43:17

we thought was community. And that's

43:20

what we that's one of our the reasons

43:21

why you'd come and work at our company,

43:22

Social Chain, was community, the culture

43:25

in the office, and all of those things.

43:26

We offered flexibility, so people

43:28

generally decided what days they worked,

43:29

etc. But the minute the pandemic rolled

43:31

in and everyone had to stay at home in

43:33

their boxer shorts in their one-bed

43:35

studio apartment, it felt like people

43:38

then started to make the decision about

43:39

where they wanted to work based on well,

43:43

"If I'm going to be in my boxer shorts

43:44

looking at the screen anyway, I might as

43:45

well get paid more to do it." Mhm. And

43:47

we we saw a little it was the first time

43:49

in our history where we saw people just

43:52

leaving for and we asked them why they

43:53

were leaving and they go, "More money."

43:54

Mhm. Before then it didn't matter.

43:56

And I was wondering and this is part of

43:58

the reason why I think I have a real

44:00

bias towards the office, can kind of be

44:03

like open about what I do in my

44:04

companies is

44:06

at the moment when we we actually had a

44:07

group session the other day where people

44:09

said you we talked about the days, but

44:10

the moment there's two days a week where

44:13

we we we all want to come we come in,

44:15

right? And in between that, like

44:17

whatever. And if you can't make like the

44:19

the days, then

44:21

you cuz you've got something going on,

44:22

fine. But that's when we will try and

44:24

really be be the present cuz we want

44:25

that synchronous, collaborative, all

44:28

that wonderful stuff.

44:30

And taking a hard line on it, I'll be

44:32

honest, I think has

44:34

helped. I speak to so many founders and

44:37

companies who are trapped in this limbo

44:39

of can't force them back,

44:41

trying to incent trying to make the

44:42

office a nicer place, but people aren't

44:43

coming back. And I I actually this I

44:46

don't know if I'm going to get canceled

44:47

for this, but I think that um there's a

44:50

risk in not setting a hard line and

44:52

having clarity and saying, "Listen, if

44:53

you don't want to work here,

44:54

there's other places to work, but here's

44:55

how we do it."

44:56

And we're choosing to do it this not

44:58

this way, not because the CEO is an

45:00

egotist and wants to control people, but

45:02

but when we reverse

47:46

engineer our objective as a company back

47:49

from whatever it is, we believe

47:51

work

47:52

are now happy they did. Like we are.

47:54

We're happy we have this

47:55

much more, you know, geographically

47:58

distributed workforce that's bringing us

48:00

incredible talent with a lot of

48:01

different experience

48:03

um behind that.

48:05

And then on the other side, I'm

48:08

not sure, you know, where this is going

48:10

to go for some of the companies that are

48:11

in like right now we're saying

48:14

you all have to come back into the

48:15

office. They the just a loose number of

48:18

conversations I've had with

48:20

with other CEOs says you lose about 20%

48:23

of the people if you do that. And you're

48:25

not really sure which of the 20% cuz

48:26

it's really difficult to know until you

48:29

you

48:30

make people decide.

48:32

Um but they're going to be okay. I mean

48:33

that they're going to they'll find other

48:34

people who then say, "Yeah, I really

48:36

want to work at a place where everyone

48:37

comes to the office." And that's what I

48:38

want too.

48:39

Um and so that's the sorting that will

48:41

happen here in the next few years, but

48:43

you know, these things take time. That's

48:45

the thing and time,

48:47

you know, we don't have a lot of I mean,

48:49

I mean, we're trying to build up a

48:50

long-lasting company, but we want to

48:51

have

48:53

we don't want this to be the thing that

48:54

gets in the way of

48:56

us progressing as a company. So, we are

48:58

balancing that, too.

49:01

Is that not middle ground where you say

49:02

like these two days a week the team

49:04

comes to the the

49:07

Is that not middle ground? And you're

49:08

just very clear on that. Yeah, I think

49:10

that is a a really good next step uh if

49:13

we're not achieving that sense of

49:15

coordination with giving people the

49:17

choice, but encouraging them to say

49:20

with incentives like lunch or or events

49:23

or uh the presence of the senior

49:25

leadership will be there on these

49:26

certain days.

49:27

There needs to be a point, right?

49:27

There needs to be a point where you say,

49:28

"Okay, it's not working. We're going to

49:29

try try another way."

49:31

I have a few words to say about one of

49:32

my sponsors on this podcast. As the

49:34

seasons have begun to change, so has my

49:36

diet. And um

49:37

right now, I'm just going to be

49:38

completely honest with you, I'm starting

49:40

to think a lot about slimming down a

49:43

little bit because over the last couple

49:44

of probably the last four or five

49:46

months, my diet has been pretty bad. Um,

49:48

and it's started to show a little bit.

49:50

Really, over the last two months. I go

49:51

to the gym about 80% of the time. So, I

49:53

track it with 10 of my friends in a

49:55

WhatsApp group and this tracker online

49:57

that we all use together. And so, one of

49:59

the things I'm doing now to reduce my

50:01

calorie intake and trying to get back to

50:02

being nutritionally complete in all I

50:04

eat is I'm having the Huel protein

50:07

shake. Thank you, Huel, for making a

50:09

product that I actually like. The salted

50:10

caramel is my favorite. I've got the

50:11

banana one here, which is the one my

50:13

girlfriend likes, but for me, salted

50:15

caramel is

50:16

the one.

50:18

What was the hardest moment at the start

50:20

of the Strava growth

50:23

that you faced at the start in those

50:25

opening years? Yeah, we opened like we

50:28

created the

50:30

the company

50:31

got the founding team 2000 beginning of

50:33

2009.

50:35

We were only web-based.

50:37

So, you had to you couldn't track your

50:40

workout with your mobile phone on

50:41

Strava.

50:42

You used a

50:45

third-party GPS device. An example of

50:47

one was a Garmin

50:49

uh 305 cycle computer. It was largely

50:52

cycling only to start with.

50:54

You really we didn't encourage any other

50:56

any other sport type, but you you had to

50:57

have you had to pay for that piece of

50:59

equipment. You had to plug it into your

51:02

laptop or desktop computer

51:04

transfer the file and upload it to

51:06

Strava. Incredible friction, right? So,

51:08

we we did not grow fast at all in the

51:10

beginning. It was like so many you had

51:11

to really want to try to experience this

51:13

thing. You you were

51:14

and it's not because mobile wasn't a

51:17

thing you could do. We just didn't do

51:19

it.

51:20

There were companies that started

51:21

largely with they did maybe had a

51:23

website, but they they pretty quickly

51:24

built a mobile app.

51:26

Companies like RunKeeper.

51:28

They were one of the first 100 apps in

51:30

the App Store.

51:31

Imagine that. Now, there I don't know

51:32

millions of apps in the App Store, but

51:34

How are RunKeeper doing? Well, they got

51:36

bought. I mean, that's the a lot of

51:38

these companies that were we launched

51:39

into a pretty crowded space back in

51:41

2009. There were at least 10 maybe more

51:44

companies that were doing something you

51:45

call activity tracking with GPS.

51:47

Most of them had a mobile app, so we did

51:49

not.

51:50

RunKeeper was acquired

51:53

in

51:55

I want to say 2015 2014

51:58

by one of the big sports brands.

52:00

Um,

52:00

MapMyFitness

52:02

was acquired by Under Armour.

52:05

Runtastic was acquired by Adidas.

52:08

By the way, none of these acquirers ever

52:10

came to talk to Strava.

52:12

Can't tell you why. Would have to you'd

52:13

have to go

52:14

have to go talk to them. Maybe we were

52:16

perceived as we were too niche

52:20

because we were perceived as only

52:21

focusing on

52:23

more hardcore athletes and not the

52:25

masses.

52:26

Wasn't true, but

52:28

in any case, what what was true back in

52:30

2009 what we had we had built you know,

52:32

the wrong

52:34

the wrong experience for

52:36

what ultimately would drive community

52:38

growth, which is it needs to be on your

52:40

mobile phone.

52:41

It needs to be

52:42

you know, kind of all on your mobile

52:43

phone. You it the mobile phone is not

52:45

just the tracking device

52:47

that then you then go to the website to

52:48

look at have the experience. You need to

52:50

build the experience on mobile.

52:52

And we were really late to that. We were

52:53

so late.

52:54

Um, and so by 2012 we finally have a

52:57

mobile team that's building an

52:59

experience. So, three years after

53:00

founding, two and a half years after

53:02

founding the company

53:03

we are finally in the game, if you will.

53:06

How did you know you were wrong?

53:08

We were wrong in the sense that we

53:10

weren't seeing the community growth. We

53:11

were we were building an experience that

53:12

really people was people once they

53:16

got through all those frictions to get

53:17

started, they stuck around. They were

53:19

committed. They were

53:20

they were engaged. They converted to the

53:22

subscription, which is the core of our

53:24

business is you can use Strava for free

53:25

as long as you like, but the best that

53:26

we have to offer

53:28

um, kind of the if you're going to put

53:30

something you say you're you're going to

53:31

you're going to invest in yourself and

53:33

and try to

53:34

live a more active life, you the

53:35

subscription really helps you. It gives

53:37

you

53:38

more ways to stay motivated more fun,

53:41

more ways to discover what's great

53:42

around you. So, the subscription has all

53:44

these great things and it was there from

53:46

from the early days. We we didn't wait

53:48

to launch it. We launched it in the end

53:50

of 2009.

53:51

So, we had a lot of people

53:53

who were found we had who that we had a

53:55

high conversion rate. If you if you want

53:57

to we had a low community size, but a

53:58

high conversion rate. So, we knew we

54:00

were onto something

54:01

and so what taught us we were wrong was

54:02

we we actually said, okay, we better

54:04

build a a mobile app and

54:06

we built one that basically just tracked

54:08

your workout. You could you could record

54:09

a workout to get it into Strava.

54:12

We saw off-the-charts community growth

54:14

in the first week. Really? We were

54:16

adding prior to the mobile app, we were

54:18

adding maybe 100 new users 100 new

54:20

athletes a week.

54:22

We added

54:23

10,000 a day on the launch of the of our

54:25

mobile app. We got featured in the App

54:27

Store. That was 100,000 in a day.

54:29

Wow.

54:30

Why? Because it's such an easy

54:33

entry point. You don't have to pay for

54:34

anything. You already have the phone in

54:36

your pocket. You're just downloading

54:38

our our app from the App Store. The App

54:40

Store is pushing you us out to a

54:43

community we would never have had the

54:45

the money to meet from a marketing

54:46

perspective.

54:47

There was only one problem. We built the

54:48

wrong There again, we we learned we

54:50

built the wrong experience. We we

54:52

thought you track the workout on your

54:53

mobile phone and then you go to the

54:55

website to see your results and

54:57

that's not people like

54:59

people aren't going to do that. We we

55:01

so, we we had to rebuild that that app

55:03

and that rebuild the experience to be

55:05

all all completely on mobile. But, the

55:07

idea that what can unlock the community

55:09

growth is the form factor of reducing

55:11

the frictions, getting

55:13

meeting people where

55:15

giving them a a chance to to onboard

55:17

into something without having to go

55:19

through a lot of hoops, jump jump

55:20

through all the things. Basic stuff, but

55:22

those those were like the earliest

55:24

things that we that we did

55:26

did prove that we could build something

55:28

that was highly engaging. We just

55:29

couldn't get

55:30

people into the into the experience in

55:33

the early days until we built the mobile

55:34

apps.

55:35

As you're going through that iterative

55:36

experience to figure out how to scale

55:39

the business and where the product

55:40

market fit is

55:41

how are you doing in your personal life

55:43

at that stage on the B?

55:46

The balance.

55:47

Yeah, I mean, this is where going back

55:49

to when Mark and I were

55:51

thinking of starting another company

55:53

we were saying it's going to be

55:54

different this time, right? We're not

55:55

going to let it consume us. We're going

55:57

to find a way

55:58

to keep the B.

56:01

In my personal case, that did not last

56:04

more than the first year. I

56:06

uh we we thought we were going to build

56:08

a company. I was living in Hanover, New

56:10

Hampshire, which is this very small

56:12

community in um

56:14

about 2 hours north of Boston in in the

56:16

state of New Hampshire. It's in the

56:18

woods. Um, Dartmouth College is there.

56:21

And they had a they hired me to teach

56:23

entrepreneurship in 2000. And so, I

56:25

that's what brought us there, my family,

56:26

my wife and four kids.

56:28

So, we arrived and when my my youngest

56:30

daughter, she's now 20 turning 24 this

56:32

year, she was turning two that year. So,

56:35

you can like we had this very little you

56:36

know, we had four kids in in five years.

56:38

We had very young kids. We're going to

56:40

we're going to raise them in Hanover.

56:41

And I was like, we got to I got to live

56:42

in Hanover and Mark is in in the Bay

56:44

Area. He's living in California. Well,

56:46

he's got to live he's got to live in in

56:48

Portola Valley. And so, we're going to

56:50

build this company on on two coasts and

56:51

it was going to be you know, a team in

56:53

New Hampshire and a team in California.

56:56

And by 2010 it was like that's clearly

56:59

not going to be the case.

57:00

To hire the

57:02

the talent we need, it's probably going

57:04

to be the team in San Francisco that's

57:06

going to be

57:07

the headquarters. And so, I start flying

57:09

to San Francisco more and more regularly

57:12

all throughout 2010. Instead of going

57:14

like once every two months, I'm going

57:16

once a month staying for five days. Now,

57:18

it's

57:19

once every two weeks staying for five

57:20

days and then it's

57:22

that gets more and more frequent. So,

57:23

I'm definitely not on the on the B. The

57:25

balance is gone out the window.

57:27

And this was 2010 through the end almost

57:31

to the end of 2013

57:33

where I'm I'm CEO of the company. We're

57:35

growing we're growing this community is

57:37

now surpassing

57:39

a million

57:41

members in the community. And we get to

57:43

the point where I think we're just shy

57:44

of 10 million

57:46

by the time that I'm

57:47

stepping down. And you know what, uh

57:49

it's a very sad story, but my wife was

57:51

diagnosed with a terminal illness in

57:53

September of 2013.

57:55

She had had uh

57:57

been diagnosed she had had breast cancer

57:58

gone through treatment at

58:00

in 2004 long before we start started

58:03

Strava and it had had come back and it

58:05

was

58:06

uh it was

58:08

you know, those those first months we

58:10

weren't sure exactly how long she

58:12

she would have to live. The doctors were

58:14

we got to do a lot of tests and

58:16

um, I'm

58:18

I'm still living this dual life between

58:20

New Hampshire and

58:22

California cuz she she didn't move to

58:24

California with me. We didn't move the

58:25

family. That was a choice we made to to

58:27

remain in New Hampshire

58:30

um, as the home base for the family.

58:33

And so, what ends up happening at the

58:34

end of 2013 is um I step down from

58:37

running the company. Mark steps in as

58:38

the CEO.

58:40

I um

58:41

I'm in a supportive function, but I have

58:43

a lot of flexibility and I move back to

58:44

New Hampshire.

58:46

And um

58:47

for the next three and a half years

58:49

until Anna passed away, I

58:51

that was my my my priority became taking

58:55

care of my family, taking doing what I

58:57

could to

58:59

to take what time we had left to make it

59:01

as meaningful as possible and all sorts

59:02

of things we can talk about of

59:04

finding meaning to the

59:06

to the last day. There's there's a lot

59:07

of lessons learned there, but

59:09

what I was

59:12

that's not that's a different kind of

59:13

balance.

59:14

I want to be honest. It's like not

59:16

necessarily

59:18

what I what I expect you know, when we

59:20

say balance for as a as a value

59:23

it it feels like what we do is we pass

59:25

through that balance point over and over

59:27

again in our lives.

59:28

We never quite seize it and hold onto it

59:31

and feel like we live in it. But it's

59:33

something we experience, we go through

59:34

over and over again

59:36

and we try to return to it. And it's the

59:38

act of trying to return to it

59:41

that I hold out as like that's what I'm

59:43

motivated by. By putting balance into

59:46

the core values of Strava, by having it

59:48

be something I focus on in my life.

59:50

I want to return to it as often as I

59:52

can, even if I won't be able to stay in

59:54

it all the time.

59:55

So, leaving Strava, that was the That

59:57

was definitely not balance.

59:59

Moving into

60:01

caring for my family, there were periods

60:03

where it came in, definitely found a

60:06

a flow and a harmony and a a balance,

60:08

but then times were, you know, just it

60:10

completely is out the window and

60:12

everything is all hands-on deck on

60:14

what's the next treatment we're going to

60:16

try to find for for Anna. Where are we

60:18

going to In one case, we had to move.

60:22

And we chose to move back to move to San

60:24

Francisco so she could be in a clinical

60:26

trial

60:27

of a novel therapy that showed some

60:29

promise. And that these are the kinds of

60:31

examples where balance just didn't

60:32

wasn't there either. You

60:33

You You had to You had to work at it.

60:35

And then

60:37

in the balances where I think you find

60:38

the most meaningful moments.

60:41

You said about the passing of your wife,

60:43

Anna, in that period you were trying to

60:44

find meaning till the last day.

60:46

And you've learned a lot about what that

60:48

is. Mhm. What is that?

60:54

You have to

60:56

You have to think of it as not as the

60:59

goal is to get to something some state

61:01

of health or physical ability or mental

61:04

ability to do something like a dream or

61:08

a trip you want to take.

61:09

It's

61:10

It's the the day that is the day you're

61:12

you're living in. It's Take it as it

61:14

comes today. And

61:17

having having a living a life where

61:20

We're all terminal, by the way. Turns

61:21

out we're all on our way to some point

61:24

where we say we're on our last day.

61:26

But what you experience when you're

61:29

going through regular measurement of the

61:31

progress of a disease like that.

61:34

Uh because that's the way you're you're

61:36

the medical

61:38

treatment is We're monitoring the

61:39

disease to know

61:42

when to change therapy,

61:44

when to add other drugs that will help

61:47

handle the symp the side effects of all

61:49

the therapy,

61:51

when to say it's time to stop the

61:53

therapy.

61:54

The meaning can't be

61:57

extend my life.

61:58

At some point if that's your goal, you

62:01

will not find meaning in that goal. It

62:03

It will be out the window.

62:05

So, you instead you have to find meaning

62:07

in what can this day bring?

62:09

It starts by

62:11

How do I feel today?

62:13

Um

62:14

if you string together a bunch of days

62:15

where you feel

62:17

you've gotten something out of the day,

62:18

that's a meaningful life. And you can

62:20

find that till the very end. And

62:23

just I learned

62:25

so much from watching Anna progress

62:27

through that and uh give

62:31

give to people around her, but also give

62:33

to herself. She was an artist.

62:36

Um

62:37

worked in her studio to nearly the very

62:39

last day.

62:41

Was working on projects that she knew

62:43

she would never finish, but she was

62:45

motivated by what she could

62:47

experience of working on those pieces of

62:50

art. She did leave behind like if if

62:54

this were going to continue, here's what

62:55

I would do with it.

62:57

Um My youngest is an artist. I I know

63:00

what's motivating her is like she wants

63:01

to get to some of those

63:03

pieces and see if she can bring them to

63:05

some version of what her mom

63:08

had left behind. What What she had

63:10

indicated this could be something like

63:12

this.

63:14

I think Mira will bring it to something

63:15

else. She'll She'll add her own thing to

63:16

it, but

63:18

that that was what Anna

63:20

You know, I think she got there.

63:22

Struggling against the end is not the

63:24

way to find the meaning.

63:27

How has that shifted your cuz

63:29

experiences like that I imagine um

63:32

teach you other profound things about

63:34

the point of all of this. I know I spent

63:36

much of my early years thinking the

63:38

point of all of this was to buy a

63:39

Lamborghini.

63:40

Right? And then even the pandemic was

63:42

one of the catalysts that made me

63:44

realize there was

63:46

as I said earlier, this tectonic plate

63:48

that mattered a little bit more. And

63:49

then it was really interesting to watch

63:51

um

63:52

how I had a Rolex at the time. I don't

63:55

have one anymore. But my Rolex was

63:57

exchanged for my Apple Watch. And

63:58

there's something quite symbolic in

64:00

that. It went from being about signaling

64:02

status to others to

64:04

caring about my health.

64:07

And when I think about

64:10

the loss of someone um

64:12

especially someone young

64:15

someone close to you as well. What are

64:16

the What is the priority shift that

64:19

happens it you know, I'm presuming there

64:21

is one, but is there a priority shift

64:22

that happens, a different perspective on

64:24

what matters

64:26

that maybe an entrepreneur like me needs

64:28

to hear.

64:29

I don't I don't know that I knew this

64:33

when she was going through her life

64:35

those last few years were even the the

64:38

few years after she passed away. I don't

64:40

think I was

64:41

I was I think I prepared a lot for how

64:44

to live my life caring for her. I wasn't

64:46

prepared for how to live my life when

64:48

she was gone.

64:49

But what I've come to

64:51

I think is

64:53

it's it's This is again maybe

64:57

somewhat obvious

64:58

is that the relationship you can build

65:01

with some an individual, and in this

65:03

case my wife, the person I We met.

65:07

Where did we meet? In your

65:08

We met in my backyard.

65:10

When I

65:11

When I started grad school at

65:13

Northwestern University,

65:14

I rented this coach house, which is like

65:16

a a little carriage house behind a

65:18

bigger home, and I was walking to the

65:21

front of the house one morning

65:23

to get my mail,

65:25

and I'm walking through the backyard,

65:26

and there's this

65:27

young woman in her pajamas talking to my

65:30

landlord, and

65:31

this is Anna. She's She turns turns out

65:33

she's a friend of my landlord, had

65:35

babysit sat for her children when she

65:37

was going to

65:38

college at the same school I was getting

65:40

my PhD. This is Northwestern University

65:42

in Chicago in Evanston, Illinois.

65:44

So, I meet Anna in in my backyard, and

65:49

um she's not living in Evanston. She's

65:51

living in Cincinnati, Ohio.

65:53

But she she comes back to visit a few

65:55

months later,

65:56

and a few months after that we're

65:57

married.

65:59

And so

66:00

we start We're We're We're babies,

66:02

right? I'm I I got married the day after

66:04

I turned 25. I mean, we're She was 23.

66:07

We were not yet fully formed human

66:10

beings, right? We're but we're now

66:11

building a life together.

66:14

And

66:15

we went through all sorts of po- highs

66:17

and lows in our marriage, and

66:19

we had the We have four children, and we

66:21

we live

66:23

otherwise

66:25

like this life where you'd say we built

66:26

something together. I look back on that

66:28

and say like the best thing I built

66:31

is two things. My friendship with Mark

66:34

and my marriage with Anna.

66:36

Those I hope those are those are the

66:38

things I look back on

66:40

apart from everything else and say

66:42

at the end when when my day comes,

66:45

like those were the things where meaning

66:46

comes from.

66:48

That's where

66:49

if I go back to what's most important,

66:51

it's the relationships with the people

66:53

who are closest to you in your life.

66:55

And then that extends to the people who

66:57

are also important, but they may not You

66:59

may not have that same bond.

67:02

So, what did I learn?

67:05

Well, losing that person is extremely

67:07

difficult. You're left with I was I

67:10

don't want to speak for everyone who

67:11

goes through this, but it's there is an

67:13

aspect of you don't know

67:15

which way is up anymore. You're off

67:17

script. You are Whatever you thought

67:19

your life was going to be about, it is

67:21

You're You're questioning everything.

67:23

And

67:25

um

67:26

in my case, I had four children

67:29

who were 17

67:31

to 22 in at a in age at that time.

67:34

And

67:35

we pulled together.

67:38

This is I wear this bracelet. This is I

67:41

gave one to each of my children. I They

67:43

wear it every day. We get We This is on

67:45

the day of Anna's

67:46

funeral. And we pulled together, and we

67:49

helped each other through that darkest

67:51

darkest moment.

67:53

And again, it's the relationships.

67:55

And it's

67:57

We're We We're a normal family. We got

67:59

our highs and lows. Um

68:01

We got We got dysfunction. We got

68:03

function. You know, it's We've got it

68:04

all.

68:06

But there's something in there that's

68:07

like we know what we can that we can

68:08

count on each other. We know that with

68:10

that that is at the core.

68:12

I want to I want to look at that as like

68:14

the model for what is possible even

68:16

inside something like a company,

68:18

even in something like the Strava

68:19

community, that that that's happening,

68:21

that people are building relationships.

68:24

So,

68:25

if Strava is like what is it all about?

68:27

It's about motivating people to be

68:28

active through the relationships they

68:30

have with other people.

68:34

And you returned to the company

68:37

several years after Anna passed.

68:41

Mhm.

68:44

That that section between Anna passing

68:46

and you returned to the company, you you

68:47

you almost referenced being somewhat

68:49

disorientated in times of not knowing

68:52

I Were you Were you double-guessing

68:53

whether to go back to the company?

68:57

I wasn't thinking of going back. Um No,

68:59

I wasn't. We had recruited in

69:03

someone to replace Mark as CEO. Uh

69:06

So, Mark stepped down in May of 2017, so

69:09

just a few months after Anna passed

69:10

away. I wasn't thinking about returning

69:14

at all. I was, you know, I was I was

69:16

That was

69:19

a

69:20

I knew I had to discover what was next,

69:22

but I wasn't considering that it was

69:24

going to be returning to Strava. So,

69:26

what got

69:27

me closer was that Strava started to

69:30

need some help. Um

69:32

by 2018, I step in as interim CFO and

69:36

head of people.

69:38

Um

69:39

by the middle of 2019, we're looking at

69:42

a pretty challenging environment for the

69:43

company. We were

69:45

um

69:47

we're about 100 200 people in terms of

69:49

team size. We were not profitable.

69:52

Um and we had to figure out a way to get

69:55

to sustainability very quickly. We were

69:58

not able to

69:59

raise capital at that time uh given the

70:01

state of the business. And so,

70:04

we made a decision to make a leadership

70:06

change.

70:07

And

70:09

I

70:13

what I recall from the conversations

70:15

with the board,

70:17

I want to characterize it as like I feel

70:18

like I was the least bad of all the bad

70:20

options cuz there weren't very many good

70:22

options at that time. We weren't going

70:23

to be able to recruit someone in

70:25

given the state of

70:28

the company. I don't know if I was ready

70:29

to dive back in. This is I'm still

70:32

really doubting whether what my place is

70:34

right now.

70:36

But there was one thing that Mark and I

70:37

were convinced about, which was inside

70:40

what we had what was there, there was a

70:42

great company.

70:44

We had at that time 50 million people in

70:48

the community. So, 50 million registered

70:50

athletes.

70:52

We were not yet profitable, but we what

70:54

we

70:55

November 2nd, 2019, my second day back

70:58

leading the company,

71:00

we get up on stage and we say, "Here's

71:02

here's the path back. This is how we're

71:03

going to do this.

71:05

We're going to focus

71:06

nearly 100% of this company on our

71:08

customer, and that's the person who

71:09

wants to lead an active life. That's the

71:11

athlete.

71:13

We're going to build this for them.

71:15

And we're going to we're going to build

71:16

something so good that they're going to

71:18

pay for it. And that's the subscription.

71:20

So, we focused the company on that goal

71:24

to build the best subscription service

71:25

for

71:27

the athlete.

71:29

And the team responded.

71:32

They dug in. We climbed that mountain.

71:35

And

71:36

we did have help with pandemic bringing

71:38

us a lot more people. We doubled during

71:40

the pandemic from 50 million to I think

71:42

we're now we're at 99 million registered

71:44

athletes.

71:46

So, we have we

71:48

the

71:48

the team knows I love analogies.

71:51

We had the right sails up when the wind

71:53

started to blow.

71:54

We got that tailwind from the pandemic

71:55

and it it accelerated our business.

71:58

And so, now we can imagine a very

72:01

different outcome as a result

72:03

uh for this company. We were 2019,

72:06

it was how do we get this back on track?

72:08

Now, it's how do we make the most of

72:09

this opportunity?

72:11

And for me personally,

72:13

I've had to really rethink

72:17

everything from

72:19

what's my purpose? What what what

72:21

motivates me to be the person who can

72:22

lead this company?

72:24

And what I'm reconnecting with is this

72:25

is what we intended all along is that

72:28

Mark and I create something

72:29

that we want to stick with and stay with

72:31

for decades.

72:34

So, finding that

72:36

path back personally out of the abyss

72:38

that I was in is tied integrally to

72:41

what Strava means for that future for

72:43

me.

72:44

I

72:45

you know, I

72:46

don't at all subscribe to the idea that

72:47

I saved Strava, but Strava saved me.

72:50

Brought me back from something.

72:53

And where we have now what we have to

72:56

look forward to, what we can what we can

72:58

imagine for the future of the company

73:00

and the community we're building for is

73:03

a much much richer experience doing more

73:06

for athletes all the time, investing in

73:09

what they're like they'll be able to

73:11

experience years from now.

73:13

How it will be a part of their active

73:15

life for as long as they live

73:17

because we've built sustainability into

73:18

the core of the business.

73:20

One of the Yeah. So, one of the really

73:22

difficult things

73:24

in 2019 when you're changing the the

73:27

fundamental model of the business

73:30

under the pressure of

73:33

a cash crunch as they call it, where

73:35

cash is running out cuz you're not

73:36

profitable and you can't raise,

73:38

is

73:39

you got to let some people go.

73:42

And it sometimes feels like a bit of a

73:43

contradiction of values that when you're

73:45

a family, you know, you have that kind

73:48

of family community connection. You

73:49

really care about the people, but then

73:50

there's got to be a decision at some

73:51

point to say goodbye to some of them

73:55

unvoluntarily and for the greater

73:57

interest of the company. You you had to

73:59

do that, right, in 2019?

74:02

Yeah, that was November 1st. So,

74:03

November 2nd was how we're going to get

74:05

this company back

74:07

to winning again. November 1st was we

74:09

have to let in that time it was a little

74:12

over I think 32 people go out of

74:14

out of the 200 or so that were there.

74:17

So,

74:18

uh

74:20

really tough way for your first day back

74:21

on the job.

74:23

But what was even harder was that the

74:25

deep wound that it created in that

74:28

family, that sense of

74:31

we didn't think this would happen here.

74:33

How come we didn't know?

74:35

Um that feeling of

74:37

can I trust

74:39

leadership? And they didn't know me. I

74:41

wasn't I wasn't like I was a house I was

74:43

not around nearly

74:45

for for most of the people in the

74:46

company at that time. They weren't hired

74:48

during the time that I was the CEO the

74:49

first time.

74:51

They knew that I was a founder. They

74:52

knew I'd been helping out as an interim

74:54

CFO, but I wasn't really a presence

74:58

for in in leadership for them.

75:00

So,

75:02

uh there was just the basic level of

75:05

needing to rebuild trust, needing to

75:07

say,

75:08

"Not only do we have a plan, but you're

75:09

you're a really important part of the

75:10

plan.

75:12

And here's how I show that you can trust

75:14

me or here's how I want to build a

75:16

relationship so that over time you will

75:17

trust me."

75:19

That period of time in November and

75:20

December and January,

75:22

I remember I think just the the level of

75:27

how much we thought about every word we

75:30

said

75:32

was aimed

75:33

at the objective of getting people to

75:35

believe again.

75:37

Compared to today,

75:39

where I think people believe,

75:41

and maybe what we're changing what what

75:43

we focus on now is getting them to

75:45

understand what our potential is.

75:48

They believe that we are going to be

75:49

successful, but

75:51

I think we today were I focus so much my

75:54

effort

75:56

making sure people connect with what our

75:59

what our potential really is and how

76:00

we're going to get there.

76:02

Whereas in in 2019, it was all about

76:04

believing we even had one, a future.

76:07

Today, your the company looks very

76:09

different from in some respects to what

76:11

the company that you and Mark set out to

76:13

build. There's now hundreds of people.

76:16

When you started out, you wanted 20 or

76:17

30 in this company. You weren't going to

76:18

do what you did last time.

76:21

Yeah, um and we do talk about that. It's

76:24

like this is very different than what we

76:25

had imagined. You know, something that

76:26

was additive to it's additive in a very

76:28

different way, but something that where

76:31

we could

76:32

by and large not give up so much of

76:35

our personal life for the sake of

76:38

the company, the what we're creating.

76:40

And

76:41

yeah,

76:42

it it is consuming. And that so, what

76:45

part of that is, well, this is what we

76:47

should have expected if we were going to

76:48

be successful. It's just a given. You

76:50

have to do it this way.

76:52

And what part is it you need to create

76:54

the structure that so that you

76:55

maintain that measure of

76:58

I'm still Michael Horvath apart from

76:59

Strava. Strava is not my 100% of my

77:01

identity.

77:02

That's something I struggle with.

77:04

Um and it's really important because

77:07

I don't think I'll be as good a leader

77:09

if my identity is completely wrapped up

77:11

in this company. I need to have

77:14

that level of commitment that says, "I'm

77:16

here. This is super important to me, but

77:18

I have to be myself.

77:20

I cannot be

77:21

define myself as this is the the thing

77:23

that makes me who I am." What's the

77:24

risk?

77:26

Well, for someone who's a rather

77:27

emotional person, you'll bring your

77:29

emotion to the decision in a in an

77:31

unhealthy way if your identity is

77:33

wrapped up in the company.

77:35

So, what I strive for

77:37

is thinking what is in the best interest

77:39

of Strava.

77:42

And I like when I wake up in the

77:44

morning, I ask myself the question,

77:45

"What am I doing today

77:47

to help connect people to the full

77:49

potential of what we can create?"

77:52

And that sometimes is it's the obvious

77:55

things, making sure that we're we have

77:56

the right set of priorities,

77:58

executing against the longer-term

78:00

strategy,

78:01

not

78:02

um

78:03

churning people around with different

78:05

ideas,

78:06

limiting how many things I throw into

78:08

the room.

78:09

Some days it's about do we have the

78:11

right team? Do we have to add someone or

78:12

take someone away from the team?

78:16

Those are hard choices for someone who's

78:17

pretty

78:18

I call it a I say emotional. I I have a

78:20

lot of feeling.

78:22

Um and so,

78:24

that's the part of it that I feel like I

78:25

suppress a lot is like I can't feel as

78:27

much. I can't let myself feel everything

78:30

I want to feel

78:31

because I feel it will come out in ways

78:33

that are not healthy, not in the best

78:35

interest of the company.

78:39

So,

78:40

what gets me through that is like, well,

78:42

that's not this is me as the CEO of this

78:44

company. It's not me, Michael Horvath.

78:47

That's another person who will live on.

78:49

I'm not going to be the CEO forever.

78:51

So, I will have a life that's my life.

78:53

And what is that life? What what is in

78:55

that life that is mine, that isn't the

78:57

company's?

79:00

Um one thing is for

79:02

everyone in the company knows this. I

79:03

love to cook.

79:04

Mhm. It's it's I feel like it's an

79:06

incredibly valuable

79:08

creative outlet. I love to cook for

79:10

other people.

79:12

There's nothing more better than to

79:15

imagine a meal,

79:16

design it, think of it think it through,

79:18

get all the ingredients, make the

79:19

dinner,

79:20

and have your friends or your family

79:23

sitting around a table and enjoying what

79:25

you've created. That for me, that is

79:27

that is part of my identity.

79:29

And so finding like that's that's that's

79:32

a core belief in

79:35

you you you got to give some time for

79:37

that. You got to you got to invest in

79:38

that. You you you create the space for

79:41

it as a way to say it's still there's

79:42

still a part of me that's not the

79:43

company.

79:45

Has that specific issue of identity

79:48

evolved or changed in you since Anna

79:50

passed?

79:53

Yeah, um

79:55

it's a really really

79:58

interesting and like that that the way I

80:00

think about it is

80:02

I had to not rediscover who I am. I had

80:05

to define who I am after my life with

80:07

her. I was dramatically changed by my

80:09

life with her.

80:10

I don't go back to being the person I

80:12

was without her.

80:13

I am somebody who is now discovering who

80:17

am I

80:18

as

80:19

the survivor of that life with her.

80:22

Um

80:26

that doesn't happen overnight.

80:28

I think my

80:30

first

80:32

inclination was to try to make it happen

80:34

as quickly as possible.

80:36

Get on with it. Find find out who you

80:39

are and I think well at least what I

80:41

learned was you

80:42

you can make some pretty

80:45

you what you think are good choices or

80:47

good moves and you realize it's not

80:49

you that's not you. That's not the what

80:51

you

80:52

you're you're still thinking of the life

80:55

you had and wanting to recreate, find,

80:56

fill the hole that's missing. You know,

80:58

the deep wound you're trying to sort of

81:02

fill that with something.

81:04

When there's something yet to be

81:06

discovered about what you really who you

81:08

really are on the other side of this.

81:11

So as I said, I wasn't thinking at all

81:13

of going back to

81:16

Strava joining, you know, coming back to

81:17

the company. I wasn't thinking of

81:19

starting another company.

81:21

I didn't know what it was going to be. I

81:23

imagined it was going to be something

81:24

like

81:26

uh

81:29

deep sense of rescuing people somewhere.

81:31

Like this idea that

81:33

what I I couldn't save

81:35

my wife, but I'm going to go find other

81:37

people to save.

81:40

But

81:42

that isn't it. That was just that again

81:44

was like this idea that I'm trying to

81:45

solve

81:46

the hole in my heart

81:49

by finding people I can

81:52

help.

81:55

And what I've

81:57

though it wasn't that what I chose or

81:59

how I thought I would get

82:03

that sense of purpose again, that sense

82:04

of who I am.

82:06

It is through Strava. It is through

82:07

running this company and connecting back

82:09

to what we tried to create, the idea we

82:11

had in 1995, the thing we came back to

82:14

in 2006, the way in which we've built

82:16

this team around our

82:19

ABCs,

82:20

what the future we can have,

82:23

the the the company that we will be in

82:25

20 and 30 years. I can contribute

82:27

something to that now and that's what is

82:31

that is

82:32

where where I have found that sense of

82:34

completeness again.

82:37

So we have a closing tradition on this

82:38

podcast, which is the previous guest

82:41

writes a question for the next guest.

82:42

Oh, so so clever. Okay.

82:46

What should the average person optimize

82:50

their life for if their goal is

82:52

fulfillment? Said another way,

82:55

how is fulfillment achieved?

82:58

I believe we are

83:01

what we do every day.

83:03

And what I mean by that is that it's not

83:05

the big moments.

83:07

It's not the

83:10

thing we strive for for

83:12

several years and achieve at one moment

83:14

in time or the big trip we take or

83:18

call it the peaks

83:21

that actually give us the most meaning.

83:24

They are important.

83:27

But what really defines who we are is

83:30

what we do

83:32

every day.

83:33

And so if what you do every day

83:36

is put a little effort into being

83:38

active,

83:39

being kind to the people who are

83:40

important to you in your life and the

83:42

complete strangers,

83:44

if that's how you walk through life,

83:48

then that's where you're going to find

83:50

the meaning.

83:53

So

83:54

fulfillment I believe comes from being

83:56

intentional about what we do

83:58

every day.

84:00

Amen. And

84:01

Kudos to you. You said it correctly. You

84:02

said that you don't realize that you

84:04

then have you then have that impact on

84:05

others. Well, I've have a podcast and

84:08

tens of millions of people download it

84:09

and and I bang on about

84:11

the fact that I changed. And and what

84:13

that does for people who are struggling

84:15

like I used to struggle

84:17

with all these false starts in their

84:18

fitness journey is it lets them know

84:20

that it is also possible for today to be

84:22

the day where you where you begin that

84:23

journey in your life. And again, if you

84:26

think about the catalyst there, that

84:27

that Strava moment at the start of my

84:28

journey and how many tens of millions of

84:31

people have now heard me talk about

84:32

this, um

84:33

it's incredible that the ripple effect

84:35

across the ocean by one small catalyst.

84:37

So

84:38

thank you.

84:40

Thank you.

84:42

As you might know, Crafted are one of

84:43

the sponsors of this podcast and Crafted

84:45

are a jewelry brand and they make really

84:48

meaningful pieces of jewelry. And this

84:50

piece by Crafted, when I put it on, for

84:53

me it represents courage. It represents

84:55

ambition. It represents being calm and

84:58

loving and respectful and nurturing

85:00

while also being the antithesis of that,

85:02

seemingly the antithesis of that, which

85:04

is

85:05

sometimes a little bit aggressive with

85:07

my goals and determined and courageous

85:09

and brave. The really wonderful thing

85:11

about Crafted jewelry is it's super

85:13

affordable. It looks amazing. The pieces

85:15

hold tremendous meaning and they are

85:17

really well made.

Interactive Summary

In this episode, Michael Horvath, CEO and co-founder of Strava, shares his journey as an entrepreneur, leader, and a person seeking meaning following personal tragedy. He discusses the foundational importance of community and deep connection, which he first experienced in a college boathouse and later sought to scale through technology. Horvath reflects on the challenges of balancing ambitious commitment with sustainable work-life balance, the significance of consistency over intensity in fitness journeys, and how Strava aims to foster a long-term, human-centric community. He also opens up about the profound impact of losing his wife to a terminal illness, and how, through this experience, he learned that fulfillment is found in the intentionality of our daily actions and relationships rather than grand life achievements.

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