JUSTICE: NZXT, Fragile to Pay $3,450,000 for Rental PC Scam
996 segments
You might remember this guy.
>> You can now own Endgame on a PC starting
at $59 a month with NZXC's new
subscription flag
>> and this subsequent apology that had
dozens of cuts per paragraph.
>> I want to acknowledge also that there
are ad campaigns out there done that
were not factual, didn't represent the
actual program, calling out ownership
when it really is a rental program. And
today it looks like there's some justice
to the tunes of millions of dollars in a
preliminary settlement offering that
NZXT has come to with plaintiffs
attorneys who filed a classaction
complaint looking to become a class
action lawsuit against NZXT for its
rental computer program, which is where
these clips come from. We published
those in our 2024 investigation into
what we called a predatory evil scam
wherein NDXT and Fragile, a partner,
were renting out computers to people who
couldn't afford an outright purchase.
But among many other shady things like
advertising the program to children on
the basis of maybe you'll win a Fortnite
tournament and be able to pay for the
whole thing. And if you think about it,
Carter PCs did make a video about it.
You could literally get one of these PCs
for one month and then win a Fortnite
tournament or something and have enough
money to buy your own PC.
>> NZXT also had issues with things like
the specs of the computer changing. When
you switch from buying to renting, they
would silently swap out the parts to be
worse. Additionally, this is just
generally the pioneering of you'll own
nothing and be happy in the home
computing space, which we just
vehemently disagree with. So, this is a
rare instance today of what looks like
might become some justice in the
consumer electronics world. Public court
filings for a class action filed after
our investigative report, citing our
report as evidence and making civil RICO
or racketeer influenced and corrupt
organizations claims show that NZXT and
attorneys for a class action lawsuit
have reached a preliminary settlement
that would forgive the debt up to $5,000
of those in debt collections for those
who rented computers from NZXT and
Partner Fragile. In other instances,
users who rented the computers for two
years will now be able to own those
computers and stop making payments on
them. And finally, users who rented and
returned the computers will be entitled
to cash if this preliminary settlement
is approved by the judge. The claims in
the class action filing were major with
our own attorney analyst of legal claims
saying this.
>> The fact that it has a private right of
action is uh very interesting because
again evokes the emphasis on money. Mhm.
>> is that it is uh RICO seems to be
focused a great deal on attacking the
funding of criminal operations or just
unscrupulous civil operations. But the
idea that you're engaging in improper
business practices uh means that the
money should be something that people
can go after more directly. So this
$3.45 million preliminary settlement is
in relation to the NZXT and fragile
rental computer as we called it scam. We
still maintain it's a scam. It is I mean
they're still doing it. So this isn't a
clean victory. But having debt
forgiveness for people who fell for
this rental computer program scam
thinking they'd be getting something
else, whether that's different
components or whether they thought it
was rent to own because some of the
language and the marketing, the
advertising, having debt forgiveness
right now, especially when it is some of
the worst economic times that we've seen
in over a decade. A lot of people are
really struggling right now financially
and having that in the settlement I
think is awesome for the people who
might be just in a bad position and this
has contributed to that. Our
understanding is that the debt
collectors related to this program have
been pretty aggressive. And given that
the NDXT fragile rental program costs
seemed mathematically worse than taking
a predatory, possibly criminally backed
loan to buy the computer outright by our
previous research where we did some
digging. It makes sense that this debt
would be valuable to collectors and that
people customers would feel tricked into
the program. But the saga is hopefully
coming to an end. So let's go over some
of the details. We brought you this
video with store.gamersex.net
and the temporary 10% discount code puck
gamers nexus. That's p u ck gamers nexus
as one word. You can use code puck
gamers nexus right now on the store to
tell us to go puck ourselves just like
NZXT probably wants to tell us right
about now. You can use the code to grab
our brand new wireframe V2 mouse mat on
the store. Also accompanied by our new
Micro Slop t-shirt that's on its way to
our warehouse right now. These feature a
parody Micro Slop logo with a blue
screen of death frowny face, warning
marks from Event Viewer, and our
rendition of Tux the Penguin hidden
away, and of course, Micro Slop. So,
everyone you pass either thinks you work
there for now or they know your thoughts
on AI. The Wireframe V2 mouse mat on the
GN store was made by Andrew on the team
in Blender. Fully 3D modeled and then
represented in a highquality mouse mat
that you see here. The mat can easily
accommodate a keyboard and mouse has
fine detail with the city built of
wireframe components for the heat sink
RAM because let's be honest, it's the
only place any of us can get any now and
cooling tubes. And we use a matching
blue stitching for anti- fray with a
blue rubber underside for some unique GN
flare. We modeled these to ridiculous
levels of depth in that there are things
in the model that you can't even see in
the product because we went that deep
with it. Like for example, the springs
underneath the switch underneath the
keycap that's represented in the matte
surface. Head to store.gamersacess.net
to support our deep dive independent
research content like this directly.
We'll start with the big news which is
the preliminary settlement. The
preliminary here is because the two
parties, so NZXT and Fragile, which are
the defendants, and the plaintiff's
attorneys, which are the class action
attorneys in relation to the rental
computer program, the pursuing some form
of damages, RICO civil claims, things
like that. These two groups have come to
an agreement. They've agreed. Now, it's
subject to judge approval. The judge in
these cases, as we understand it,
basically looks to make sure that the
settlement is fair for not only the
plaintiffs and the defendants, but also
for the people who would be receiving
that settlement. So, it's pending
approval there. But, as far as NZXT,
Fragile, and all the attorneys are
concerned, they've come to an agreement.
Uh, so that's the big news. We're going
to go over that. And then, if you're out
of the loop on this stuff, it isn't in
relation to coverage we ran in 2024.
We'll have a kind of quick recap for you
after we get through the basics. But
here are the key facts for what this
settlement is. The court value of the
settlement is $3.45 million. Of that
$923,117.92
specific there will be debt forgiveness
for people being chased by debt
collectors for the rental computers. An
additional $1,216,1292
of relief will be granted in the form of
transferring ownership of rental
computers to their customers. NDXT Flex
rental computer customers who have one
paid for at least two years and two who
fill in a form stating that they
believed they would come to own the
computer after a period of rentorship
will now own that computer. So, if you
have one of these NZXT Flex rental
computers right now and you've had it
for I think it's two years or more at
this point, then if you believed that
you would come to own the computer at
the end of the term, which you probably
did because that's what NZXT's
advertising and advertising partners
certainly seemed to suggest as we said
in our reporting previously, uh then you
should fill in that form and you would
come to possession of the computer. Flex
Rental customers who currently owe a
debt for their rental computers will
have that debt forgiven up to a total of
$5,000 of debt forgiveness per customer.
If a customer is delinquent on rental
fees, that delinquency again will be
forgiven up to this amount. NZXT flex
rental customers who have returned their
computers and who do not have any debt
are still entitled to a cash payout. The
total payout will depend on how many
people file a valid claim. But for
example, if say 10% of valid customers
file, which as we understand it would be
a relatively high percentage for class
actions, then each person would get
around maybe 450 to $500 plus or minus a
bit. But again, to be clear, that's
going to depend on how many people file
a valid claim. So if a 100% of affected
people claim, then each person gets less
money in total in the situations where
they were a customer who rented it,
returned the computer, and owe no debt.
it doesn't affect the amount of money
for debt forgiveness uh and it doesn't
affect the amount of uh rental computer
ownership sort of transfers that is
coming from a a separate pool of money
in this total settlement. Um there's a
common misconception with class actions
that unclaimed money from these types of
agreements just all goes to the lawyers.
That's not true. Actually, it's going to
be distributed evenly based on the
amount of claims that they have. And
then the amount of money for the lawyers
that's determined separately by a judge
as normally a percentage. So, uh,
anyway, for people who've been getting
chased by debt collectors, uh, $923,000,
$923, $117.92
of the total $3.45 million settlement
will be forgiveness for those debts and
uh, $1.216 million will be for the
computers in the form of being able to
keep them. So, that's all the basics.
There are dozens of pages to these
documents. We've been reading through
all of them. It's kind of like a 14-page
summary we read through and that's the
end result of it. So, it looks like some
justice for this. Couple important
points though. First of all, NZXT and
Fragile still have rental programs and
they've rebranded them as part of this
lawsuit. And so part of that rebranding
means that NZXT has now changed the
naming such that it is not
as in my opinion misleading as
previously where now instead of when you
switch from purchase to rental it
doesn't keep the name and silently
change the specs because you I
guess what it does instead is changes
the name. At GN, our belief is that
these rental computer programs,
especially as they're structured,
especially with the cost associated,
they are, I think, just the absolute
worst value you could get for getting a
computer. There are better ways to get
computers. We talked about them in our
original piece. That hasn't changed. So,
the finance, the money side, the cost as
a consumer, that hasn't changed. It's
all the same in terms of the value that
you get. You would be better off in a
lot of situations
buying a computer on a credit card or
something, which we don't necessarily
recommend either, but a lot of people do
that. And financially, you know,
depending on your situation
independently, it's a lot better than
the rental program. So, all that
that's still there. Renting a
computer is still just abhorentt. I
think it's part of this you'll own
nothing and be happy. And you know the
big difference between renting something
like a piece of property to live in like
an apartment and renting a computer both
of which are basically necessary at this
point. I mean if you want to look for
jobs you probably need a computer. You
could go to a library I guess but the
point is computers and the internet at
this stage they are although maybe less
important than shelter they are up there
with effectively utilities that you
probably need to get anywhere in life.
And so they're important. The difference
between a rental apartment and a rental
computer is that your apartment isn't
going to become technologically obsolete
in a couple years when Microsoft
decides, "Fuck you. Windows isn't going
to work with that apartment anymore."
Pretty big difference. Also, there are
protections in place for renting an
apartment in a lot of places. I mean,
there's normally a cap on how much they
can increase the rent. There's all kinds
of stuff to protect people. With rental
computers, those protections, they're
not the same. They're not as robust.
They're not as defined. And that's
because this is a new area and it's it's
being worked out as we speak. This is
part of figuring out what the limits are
to this unfortunately. Uh because all of
this is just part of the you'll rent
everything that's in your life from your
car to your house to your computer
apparently. But anyway, so the main
points here, uh preliminary settlement
means that this could change a little
bit. They are going through that
process. It's the judge who's kind of
reading over things next and making a
determination. I suspect this is a done
deal, but if it changes, we'll let you
all know in a hardwood news update
unless there's some major shakeup.
Second point here, uh, a settlement
means it will not go to a trial by jury.
Now, for a lot of reasons, you might
typically want a trial if you think you
have a really strong case because you
could set a precedent. you might get a
lot more money out of it too because
these the claims that they filed are
pretty bad for NZXT like civil
Rico charges and a whole bunch of other
stuff talking about false advertising
you know they're marketing to kids which
has all kinds of different implications
for it and so it looks pretty bad for
NZXT. Now, one thing here that's maybe
unique is that the entire PC industry is
in a massive downtrend right now and we
happen to have for a separate content
piece we're doing some data that
includes sales performance of different
companies and we've cross uh compared it
and everybody is hurting bad right now
like it is is unless you're Samsung,
Micron, SKH Highex, Nvidia or AMD I
guess maybe Intel but if you're like a a
case company or a pre-built company or
you make liquid coolers. All of these
things NZXT is, you're probably in
pretty bad shape right now. And one of
the things that we've kind of heard
through the industry is that NZXT right
now in particular has absolutely fallen
off a cliff for sales. And a lot
of that is related to the industry
downturn in general due to DRAM
shortages and AI component demand of
consumer uh silicon that could have gone
to consumers like memory. And so because
of that, NZXT has now dropped from a
first or top two seller position in some
of these retailers with some of the
categories they sell to not even in the
top four or five anymore. And the end
result of that is uh you know, if if
this these shortages continue and if
companies start going out of business,
there's a real risk that NZXT could go
under before a a lawsuit would actually
be settled by a jury. That's a really
slow process. So, I don't suspect the
lawyers really had any insight to any of
this when they were working on all this
stuff, but that might be a reason that a
settlement in this instance makes sense
if you want to make sure you get
something in the event they do go under.
And I don't know if NXT will go under or
not. I'm just saying right now it looks
really bad for a lot of the companies
like them in the industry. Let's dig
into more of the specifics of the
agreement proposal and the summary. So,
in addition to the financial side that
we already went over, the document also
gets into some details on caveats,
things like that. As for how many people
are affected, we got some pretty
interesting numbers. The document states
that the settlement class, which would
be anyone affected by NZXD and Fragile's
program, consists of 19,322
people, both past and current
subscribers during the period. The
period is defined as October 19th, 2023
until March 30th, 2026. any newer
subscribers from the last 10 days or so
wouldn't be eligible. Relating to debt
forgiveness, the document states that
those ineligible for debt forgiveness or
whose debt is less than $500 and if they
don't want to keep the computer, they
can instead claim cash from the other
pool of money. The document also states
that debt forgiveness is given to class
members quote more than 90 days
delinquent on payments and quotes.
That's some of the eligibility and
there's some definitions and limits
there. They also say that quote debt
forgiveness shall be provided
automatically end quote for those who
don't opt out. In other words, as we
understand it, you don't need to file a
form to have eligible debt forgiven. It
should just happen. Although we need to
wait for all this to be final from the
judge, and we aren't legal experts, but
that's our plain text interpretation of
this. Anything that doesn't get cashed
or successfully deposited within 90 days
of it being sent would be used other
than for whatever administrative fees
that are associated with managing it to
be distributed prora to other members.
The document specifically spells out
that none of it goes back to fragile or
MDXT. We had a chance to speak with the
plaintiff's attorneys to get some
additional information. So the
plaintiff's attorneys are CPM law. They
are class action attorneys. might sound
familiar to some of you who've watched
the channel for a while because they
previously represented us in a separate
class action case. They are not active
representatives of us right now. Uh but
we had a chance to talk to them again.
They've actually been on the channel in
the past and they were saying that
because there's good documentation for
this program. They think it should be
fairly easy to find the people who would
be eligible to make claims. So sometimes
the problems with class actions are
maybe it's something that went on for
six, seven years or something like I did
not mean to choose those numbers. I
swear I swear to God I didn't mean to
choose this. Let's let's say it went on
for seven or eight years or something
and that actually was just a common
amount of time. All right, it wasn't
supposed to be a meme. that meme.
But if it went on for seven or eight
years and if you don't have email
records for your customers, then it
might be hard to track people down to
say, "Hey, you are entitled to money
from this class action." Um, so in this
case, what I think you should do is if
you were a customer of this, one of the
20,000 or so people, you should in your
inbox probably whitelist terms like NZXT
and Fragile. So, and Flex maybe, so that
uh when they eventually start sending
out emails about how you might need to
sign up for certain uh payouts or things
like that, you make sure you see it
doesn't go to spam. So, that's just my
thoughts on that, but status of the
settlement is pretty simple here. The
final approval hearing is to be set
sometime after September with no firm
date yet. That's the point at which the
judge will finalize everything. Our
understanding is that CPM law will
create the settlement website and the
phone number within 21 days of this
document that we've been looking at
going public. So that should be up
within a couple weeks at this point. So
let's just say we get down to September
or whenever they approve this and say
the judge approves it. At that stage the
people who are affected would have kind
of three options. One is they could opt
out of receiving anything from the
settlement and in that case they would
retain their right to then sue NZXE or
Fragile separately. So that might be an
option if someone thinks they have a
separate case that they want to pursue.
A second option would be remaining in
the settlement which in some cases
doesn't require any action because it's
automatic. In others it does require
action like submitting documents to show
you have a valid claim. And at that
point you'd file your claim on the
website uh whenever it goes live and get
money or relief from the settlement.
Then if you do that, my understanding is
that like in most of these class
actions, you would at that point release
any claims on fragile or NXT at least
relating to this matter. I'm not sure if
that extends beyond that uh depend on
the language they put at that time. So
that would mean uh you lose your ability
to individually sue them at least
relating to this situation if that
matters to you. And then the third and
final option would be working with a
lawyer to tell the judge that you object
to the settlement and why, but you'd
still remain in the settlement. So if
the judge is like, "Nah, I I don't agree
with your reasoning, you're not giving
up the ability to get that money." Um,
uh, and then you would have the
opportunity to object. So that's our
understanding of it from speaking with
some of the attorneys on how this stuff
works. As for what got us here, we'll
keep this pretty brief since we have two
whole videos on this. One of them an
hour long from 2024, but NXT and Fragile
are the partners here. Fragile
facilitates these flex programs. They do
this with other companies as well. We've
seen it for rental headphones. One of
the companies they work with, you can
subscribe to your headphone. Literally,
it is a subscription pair of headphones.
So, the two companies partnered together
on a computer rental subscription that
cleverly put aging inventory through
circulation when it was sitting in the
warehouse, sitting on shelves, and
allows that inventory to go to work and
make money for them. This is coming from
the same company that dragged its feet
for months when one of its products was
a literal fire hazard and people had the
NZXT H1 MiniITXK's catching on fire
because of a design flaw in the riser
cable, which is something that we later
went on to prove and ra them over the
coals enough that they eventually uh did
actually do something to make it right.
Fire. at that
you see it.
All right,
there it is. The biggest problem with
all this, the rental program, of course,
is the fact that there's a subscription
computer program at all. And uh the
pricing is really in a lot of cases not
any better than it was previously.
They've changed some of the marketing
language on the website, but this is
still like if you were to buy on credit
in a lot of cases, at least you end up
owning it at the end of it. And that was
kind of the whole big point the first
time we covered this stuff. So, uh it's
just, you know, people getting ripped
off indefinitely for a subscription
computer. Even if NZXT goes through and
changes the marketing, makes it so that
they're not making false statements or
makes it so that their advertising
partners aren't falsely advertising it,
whatever the case may be, it's still at
the end of the day a subscription
computer program. And that is leading
the charge for the you'll own nothing
corporate
rentorship feudal the tech feudalism
that we're in now where they're just
part of the problem with everyone else.
NTX is still running computers out in
the very least. We went through their
website. The language is clearer in some
spots that we checked now. They call it
very plainly and right on the main page,
a month-to-month subscription, and the
builds now have firmer statements on the
specs. So, the lawsuit has changed the
marketing language, but it hasn't
changed the existence of the rental
program itself. Of course, personally,
I'd love to see no rental, no
subscription computer program, period,
just cuz the pricing is not good. And
it's just inherently, I think, kind of
predatory. I mean, it puts people in a
position with, in particular, a piece of
hardware equipment these days that you
kind of nest in. You put your whole life
in a computer, makes it very difficult
to relinquish it. And people who are
less technically capable in particular
will be more vulnerable there where it's
just it's hard to rip everything out and
move it somewhere else. And so you get
kind of locked into rentorship. And so
I'm just I don't like these programs
period. I think renting a computer is
not good for uh the future of owning
stuff in particular important
electronics that you need to work and
find jobs and make money and talk to
your friends and all that stuff. It's a
it is a functionally utility I think at
this point. But anyway, the the program
continues. They've just changed how
they're marketing it. NZXT, it would
appear, needs to somehow generate money
and value after their 100 million dollar
Francisco Partners investment years ago.
Uh, and it seems that this is going to
be their way to do it. So, the lawsuit
was serious and although it won't be
tested in front of a jury, uh, in this
case, like I was talking about, NZXT, as
we understand it, is not in good
financial shape right now. I haven't
seen the numbers, but we've had enough
people in the industry tell us that and
especially their competitors who've
noticed that suddenly they've dropped
down in the rankings substantially that
maybe it makes sense to do a settlement
instead in this particular instance. Uh,
and we'll talk with attorney Vincent
Augusta who will join me to analyze some
of the original lawsuit and the filing
so that everyone can kind of get a
better understanding of what the claims
were and we'll talk conclusions. I read
through pretty much all of this except
for the parts where they cite us which
is like half of it.
>> Several dozens of citations I believe to
>> I think if you control F nexus I think
it comes up like 40 times.
>> Yeah. Uh, so I read through most of it
and um I I mean I guess maybe this is
normal for this type of complaint, but
it's it seems to me to be like
relatively aggressive on the things
they're going after on describing you
know anti-consumer behavior uh
misrepresentation andor this is my word
but andor fraud things like that. So um
Rico jumps out at me
>> absolutely as it should. So RICO is the
racketeer influenced or and corrupt
organizations act. Uh so it's a piece of
legislation from the early 1970s uh
designed pretty specifically to combat
criminal syndicates uh operating at the
time. Uh so RICO uh is an attempt to
create severe punishments for
specifically for racketeering which is
elicit acts or illegal acts uh that are
done for commercial gain or profit
>> uh in so far as they're done with uh a
group of individuals
>> creating what's called an enterprise.
Okay. And so the idea is is when these
individual uh persons or entities engage
in a criminal enterprise and they
repeatedly commit these criminal acts
>> uh there should be a punishment for them
>> uh specifically because they are part of
this criminal enterprise.
>> Okay.
>> Uh and so this was
>> so this is a requirement like not just
this wouldn't be used on a single
operator operating in isolation.
>> Yes. RICO RICO by its very terms
requires that there be a criminal
enterprise separate from the illegal
entities and that there be um at least
uh two predicate acts okay to to invoke
the the the statute. Uh and so this was
more or less specifically designed to uh
address the problem with uh criminal
syndicates who were operating by all
appearances legitimate businesses uh and
then were engaging in criminal activity
behind the scenes in conjunction with
others doing the same thing. Okay.
>> And it was very difficult to prosecute
individuals because of the u perhaps the
lack of severity for individual crime or
the lack of connection to the other
parts of the syndicate. And so RICO
presents uh some very uh punishing
consequences to being involved in this
enterprise for a larger array of people
participating. So if you have knowledge
of the other criminal elements and you
yourself are engaging in some of these
racketeering activities, uh you can be
held to uh be liable under RICO, both
the criminal and the civil portions of
it. And then on the civil side, I think
you were telling me that more recently,
uh, they've added this private right of
action.
>> Well, the private right of action has
existed since RICO was was made. There
was a recent Supreme Court decision that
talked about its application for
personal injury.
>> Okay. Um, but for the purposes of this
uh lawsuit, uh, they're leveraging the
just the the wording of the statute
itself, uh, which allows for anyone who
is harmed in their their personal
belongings or their business and their
property by defendants who are engaging
in racketeering to bring a civil action
uh, by themselves. They do not need to
wait for the government to bring this
action. They can seek to recover. And in
doing so, uh, the statute allows them to
also seek treble damages, which is three
times compensatory damages as punitives,
uh, costs, and very importantly,
attorneys fees.
>> What are the attorneys, the plaintiffs
saying NZXT did sort of specifically
that would warrant, you know, a RICO
claim?
>> So, RICO identifies, I think it's 35
different illegal activities that
constitute these predicate acts. Uh they
generally include some of the most
heinous crimes you can think of. Things
like
>> murder,
>> murder for hire, uh extortion,
trafficking drugs, the sale of chemical
and nuclear weapons. Okay.
>> Uh but there are also
>> Is that why NZXT is
>> That is not in the lawsuit.
>> Not not the nukes.
>> Correct.
>> Okay. I just want to just to make it
clear
>> this time. It's not the nukes
>> this this time. Yes.
>> Yes. Okay. Okay. No nukes at NZXT. The N
does not stand for nukes. no allegations
as well that they may or may not that's
also good to know the attorneys here
that they're seeking uh to recover under
RICO for the more uh commercial uh white
collar elements. So things like uh mail
fraud, things like uh wire fraud appear
uh multiple times uh in the in the the
complaint.
>> What what are those mail fraud and wire
fraud? So fraud is the intentional
deception of another uh person or entity
that you specifically intend to deceive
and and has the effect of of deceiving.
Uh and mail fraud and wire fraud are
just when you perpetrate that fraud
using these uh communication devices.
And we consider that to generally be
>> more impactful because by using the mail
and by using wires you
>> by default have a larger potential range
of people you could harm. Uh it's
interstate which is another problem
because it evokes uh federal
jurisdiction and it evokes uh a number
of these consumer statutes uh that are
cited in in the complaint.
>> If I'm NZXT then is my defense Well, I
didn't mean to. I didn't know, right?
Like, let's is that a viable
defense if if uh you're being accused of
fraud, you know, is a reasonable
response. Well, I may have deceived
them, but I didn't mean to deceive them.
>> It could be a defense. U which is, I
think, why this 84page complaint spends
a great deal of time speaking to that
element of intent and that element of
knowledge and making the case that it is
functionally impossible. um going so far
as to directly quote uh representatives
of NZXT.
>> The CEO was quoted,
>> correct?
>> Yeah. He they specifically they had a
quote um about the advertising. Yeah.
>> Which I remember covering back when that
came out
>> uh where you know paraphrase something
to the extent of the advertisements were
inaccurate. Um, and that also, you know,
I saw another claim in here that was I I
want to say there was one for
um false advertising somewhere.
>> There is um I believe it's the
California uh statute that uh prohibits
false advertisement. Uh and
specifically, you'll see California
statutes come up a lot in lawsuits like
this and this one specifically. uh but
that particular statute provides uh
protections against consumer for
consumers against being misrepresented
through advertisements. The language of
the statute um speaks to making it
unlawful for business to make
disseminate or cause to be made or
disseminated to the public quote any
statement concerning personal property
uh which is untrue or misleading and
which is known or which by the exercise
of reasonable care should be known to be
untrue or misleading. Okay. Uh, so by
that language, and I'm not familiar with
the way California courts interpret the
statute, but that language to me seems
like a much easier burden for a
plaintiff to show as opposed to
>> the specific intent to defraud versus
you should have known if you were
exercising reasonable care.
>> Debt collection came up multiple times,
FDCPA.
So, what why is why is debt collection
in here? According to the allegations in
the complaint, uh there were multiple
debt collection processes that they the
plaintiffs are arguing violate various
consumer protection statutes against
unfair debt collections. Uh North
Carolina has one as well. There's a
federal one and California and a couple
of other states have them. The idea is
is that when you are collecting a debt,
uh even if the debt is legitimate, we
want to restrict certain behaviors uh
just in an effort to prevent abuse of
that process. And so if you look at the
allegations of the complaint, they're uh
alleging that Fragile had attempted to
collect on debts that had already been
paid, that had done harassing uh
outreach to individuals who had already
explained to them that they didn't want
to be communicated through those
mediums, uh or who uh were trying to
work something out, but were getting
maybe multiple calls, uh multiple
communications. And for those reasons,
the plaintiffs are alleging they
violated this particular statute.
>> Okay. There's a there's a word that
hasn't come up yet that you particularly
like and I don't want to rob you of the
joy of being the one to say it. It's a
it's a dword. So what what is the word
and how is it used here? So you will see
in the prayer for relief um that they
have asked specifically uh which is is
quite unusual uh is for disgorgement and
restitution of all earnings, profits,
compensation and benefits received by
defendants as a result of their unlawful
acts, missions and practices. So
disgorgement
>> disgorgement is an unnecessarily
visceral term uh used
>> like taking a needle to pop it or
>> Yeah, it is. The imagery is
>> You're welcome.
>> Very evocative. Um but the idea is is
that there is a traditional remedy in in
law is going to be to make the plaintiff
uh whole. Uh so the plaintiff is harmed
financially, we want to put the
plaintiff back in the position that they
were before the financial harm. Uh
restitution uh or disorgan is kind of
goes above and beyond that in so far as
it is an attempt to take away from the
defendant their illotten gains. Mhm. So
that's pretty much the recap of what the
lawsuit was and what the settlement
appears to be. The uh big takeaway here
is for me just personally commenting on
it as uh one of the sources for a lot of
the material that was cited in the you
know in the claims and stuff. Um it's
bittersweet where the thing I'm happy to
see is the relief and in particular the
debt relief for the people who need it.
That's great. You know, it's good to see
uh maybe it could have been more if they
went through a lawsuit and went to
trial, but a court ruling, but at the
same time, if NZX is in trouble
financially, I mean, I haven't
personally seen the numbers, but we're
hearing this from a lot of companies in
the industry, uh then maybe it makes
sense to go the settlement route. But
ultimately, the sweet part of the
bittersweet is definitely on getting the
help for people who need it. Uh the
bitter part is the fact that the program
continues to exist. And I just
personally, you all know in our audience
at this point what we think of how these
companies are continuing to siphon away
ownership and your ability to get access
to hardware, your ability to own things.
And on the data center side, it could be
as simple as things like local LLMs are
a threat to AI companies and this is
something they consider everywhere else.
I mean, it's just as simple as charge
you as much as humanly possible, as much
as you can afford before you break. And
then worst case, maybe you go rent a
computer because when the RAM prices are
so high, $120 a month, that doesn't
sound so bad anymore. Except actually,
it's it's still pretty bad because it's
indefinite. Um, so yeah, that's for me
bittersweet. But we wanted to bring you
the news. I am ultimately happy that
hopefully if this all gets approved uh
the people who need it most will get the
support. And then our continuing advice
of course would be to not subscribe to
hardware that you can actually own
especially not headphones. That was a
weird one. That was fragile though.
That's not NZXT. That's their other some
fragile other partner. But that's it for
this one. Thanks for watching. It's a
it's an interesting end to the saga.
We'll see if we have more to talk about
with it though. And you can subscribe
for more. Go to store.gamersacess.net to
support us directly. We could use your
help for this type of report or
patreon.com/gamersacess
if you like the kind of work we're doing
and you feel like the consumer advocacy
that we are pursuing on this channel and
our other one are helpful uh for you.
So, thanks for your support. Thanks for
watching and we'll see you all next
Ask follow-up questions or revisit key timestamps.
NZXT and its partner Fragile have reached a preliminary $3.45 million settlement over their computer rental program, following allegations of predatory practices and civil RICO violations. The settlement includes debt forgiveness of up to $5,000 for delinquent customers, the transfer of PC ownership to those who rented for two or more years, and cash payments for those who returned their units. While NZXT has updated its marketing to be more transparent, the company is reportedly struggling financially amidst a broader PC industry downturn.
Videos recently processed by our community