HomeVideos

JUSTICE: NZXT, Fragile to Pay $3,450,000 for Rental PC Scam

Now Playing

JUSTICE: NZXT, Fragile to Pay $3,450,000 for Rental PC Scam

Transcript

996 segments

0:02

You might remember this guy.

0:03

>> You can now own Endgame on a PC starting

0:05

at $59 a month with NZXC's new

0:08

subscription flag

0:09

>> and this subsequent apology that had

0:11

dozens of cuts per paragraph.

0:12

>> I want to acknowledge also that there

0:14

are ad campaigns out there done that

0:16

were not factual, didn't represent the

0:18

actual program, calling out ownership

0:21

when it really is a rental program. And

0:23

today it looks like there's some justice

0:24

to the tunes of millions of dollars in a

0:27

preliminary settlement offering that

0:29

NZXT has come to with plaintiffs

0:31

attorneys who filed a classaction

0:34

complaint looking to become a class

0:36

action lawsuit against NZXT for its

0:38

rental computer program, which is where

0:40

these clips come from. We published

0:42

those in our 2024 investigation into

0:45

what we called a predatory evil scam

0:48

wherein NDXT and Fragile, a partner,

0:51

were renting out computers to people who

0:53

couldn't afford an outright purchase.

0:55

But among many other shady things like

0:57

advertising the program to children on

0:59

the basis of maybe you'll win a Fortnite

1:02

tournament and be able to pay for the

1:03

whole thing. And if you think about it,

1:05

Carter PCs did make a video about it.

1:07

You could literally get one of these PCs

1:08

for one month and then win a Fortnite

1:10

tournament or something and have enough

1:12

money to buy your own PC.

1:13

>> NZXT also had issues with things like

1:15

the specs of the computer changing. When

1:17

you switch from buying to renting, they

1:20

would silently swap out the parts to be

1:22

worse. Additionally, this is just

1:24

generally the pioneering of you'll own

1:27

nothing and be happy in the home

1:29

computing space, which we just

1:31

vehemently disagree with. So, this is a

1:33

rare instance today of what looks like

1:36

might become some justice in the

1:38

consumer electronics world. Public court

1:40

filings for a class action filed after

1:41

our investigative report, citing our

1:43

report as evidence and making civil RICO

1:46

or racketeer influenced and corrupt

1:48

organizations claims show that NZXT and

1:51

attorneys for a class action lawsuit

1:53

have reached a preliminary settlement

1:54

that would forgive the debt up to $5,000

1:57

of those in debt collections for those

1:59

who rented computers from NZXT and

2:01

Partner Fragile. In other instances,

2:04

users who rented the computers for two

2:06

years will now be able to own those

2:08

computers and stop making payments on

2:10

them. And finally, users who rented and

2:12

returned the computers will be entitled

2:14

to cash if this preliminary settlement

2:16

is approved by the judge. The claims in

2:18

the class action filing were major with

2:20

our own attorney analyst of legal claims

2:23

saying this.

2:23

>> The fact that it has a private right of

2:25

action is uh very interesting because

2:28

again evokes the emphasis on money. Mhm.

2:32

>> is that it is uh RICO seems to be

2:35

focused a great deal on attacking the

2:38

funding of criminal operations or just

2:41

unscrupulous civil operations. But the

2:43

idea that you're engaging in improper

2:47

business practices uh means that the

2:50

money should be something that people

2:52

can go after more directly. So this

2:54

$3.45 million preliminary settlement is

2:57

in relation to the NZXT and fragile

2:59

rental computer as we called it scam. We

3:01

still maintain it's a scam. It is I mean

3:03

they're still doing it. So this isn't a

3:05

clean victory. But having debt

3:08

forgiveness for people who fell for

3:12

this rental computer program scam

3:14

thinking they'd be getting something

3:15

else, whether that's different

3:16

components or whether they thought it

3:18

was rent to own because some of the

3:19

language and the marketing, the

3:20

advertising, having debt forgiveness

3:22

right now, especially when it is some of

3:25

the worst economic times that we've seen

3:27

in over a decade. A lot of people are

3:28

really struggling right now financially

3:30

and having that in the settlement I

3:33

think is awesome for the people who

3:35

might be just in a bad position and this

3:38

has contributed to that. Our

3:39

understanding is that the debt

3:40

collectors related to this program have

3:42

been pretty aggressive. And given that

3:44

the NDXT fragile rental program costs

3:47

seemed mathematically worse than taking

3:49

a predatory, possibly criminally backed

3:52

loan to buy the computer outright by our

3:55

previous research where we did some

3:57

digging. It makes sense that this debt

3:59

would be valuable to collectors and that

4:01

people customers would feel tricked into

4:03

the program. But the saga is hopefully

4:05

coming to an end. So let's go over some

4:08

of the details. We brought you this

4:09

video with store.gamersex.net

4:11

and the temporary 10% discount code puck

4:14

gamers nexus. That's p u ck gamers nexus

4:19

as one word. You can use code puck

4:21

gamers nexus right now on the store to

4:23

tell us to go puck ourselves just like

4:25

NZXT probably wants to tell us right

4:27

about now. You can use the code to grab

4:29

our brand new wireframe V2 mouse mat on

4:31

the store. Also accompanied by our new

4:34

Micro Slop t-shirt that's on its way to

4:37

our warehouse right now. These feature a

4:40

parody Micro Slop logo with a blue

4:43

screen of death frowny face, warning

4:45

marks from Event Viewer, and our

4:47

rendition of Tux the Penguin hidden

4:49

away, and of course, Micro Slop. So,

4:52

everyone you pass either thinks you work

4:54

there for now or they know your thoughts

4:57

on AI. The Wireframe V2 mouse mat on the

4:59

GN store was made by Andrew on the team

5:01

in Blender. Fully 3D modeled and then

5:03

represented in a highquality mouse mat

5:05

that you see here. The mat can easily

5:07

accommodate a keyboard and mouse has

5:09

fine detail with the city built of

5:10

wireframe components for the heat sink

5:12

RAM because let's be honest, it's the

5:14

only place any of us can get any now and

5:16

cooling tubes. And we use a matching

5:18

blue stitching for anti- fray with a

5:20

blue rubber underside for some unique GN

5:22

flare. We modeled these to ridiculous

5:25

levels of depth in that there are things

5:27

in the model that you can't even see in

5:29

the product because we went that deep

5:31

with it. Like for example, the springs

5:34

underneath the switch underneath the

5:36

keycap that's represented in the matte

5:38

surface. Head to store.gamersacess.net

5:41

to support our deep dive independent

5:43

research content like this directly.

5:45

We'll start with the big news which is

5:46

the preliminary settlement. The

5:47

preliminary here is because the two

5:49

parties, so NZXT and Fragile, which are

5:52

the defendants, and the plaintiff's

5:54

attorneys, which are the class action

5:55

attorneys in relation to the rental

5:58

computer program, the pursuing some form

6:00

of damages, RICO civil claims, things

6:03

like that. These two groups have come to

6:07

an agreement. They've agreed. Now, it's

6:09

subject to judge approval. The judge in

6:11

these cases, as we understand it,

6:12

basically looks to make sure that the

6:13

settlement is fair for not only the

6:16

plaintiffs and the defendants, but also

6:18

for the people who would be receiving

6:20

that settlement. So, it's pending

6:22

approval there. But, as far as NZXT,

6:24

Fragile, and all the attorneys are

6:26

concerned, they've come to an agreement.

6:27

Uh, so that's the big news. We're going

6:29

to go over that. And then, if you're out

6:30

of the loop on this stuff, it isn't in

6:32

relation to coverage we ran in 2024.

6:34

We'll have a kind of quick recap for you

6:36

after we get through the basics. But

6:37

here are the key facts for what this

6:39

settlement is. The court value of the

6:41

settlement is $3.45 million. Of that

6:45

$923,117.92

6:49

specific there will be debt forgiveness

6:51

for people being chased by debt

6:53

collectors for the rental computers. An

6:55

additional $1,216,1292

7:00

of relief will be granted in the form of

7:02

transferring ownership of rental

7:04

computers to their customers. NDXT Flex

7:07

rental computer customers who have one

7:09

paid for at least two years and two who

7:12

fill in a form stating that they

7:14

believed they would come to own the

7:15

computer after a period of rentorship

7:17

will now own that computer. So, if you

7:19

have one of these NZXT Flex rental

7:21

computers right now and you've had it

7:23

for I think it's two years or more at

7:24

this point, then if you believed that

7:27

you would come to own the computer at

7:29

the end of the term, which you probably

7:30

did because that's what NZXT's

7:32

advertising and advertising partners

7:34

certainly seemed to suggest as we said

7:36

in our reporting previously, uh then you

7:39

should fill in that form and you would

7:41

come to possession of the computer. Flex

7:43

Rental customers who currently owe a

7:45

debt for their rental computers will

7:46

have that debt forgiven up to a total of

7:49

$5,000 of debt forgiveness per customer.

7:52

If a customer is delinquent on rental

7:54

fees, that delinquency again will be

7:56

forgiven up to this amount. NZXT flex

7:59

rental customers who have returned their

8:01

computers and who do not have any debt

8:04

are still entitled to a cash payout. The

8:07

total payout will depend on how many

8:09

people file a valid claim. But for

8:11

example, if say 10% of valid customers

8:13

file, which as we understand it would be

8:15

a relatively high percentage for class

8:17

actions, then each person would get

8:20

around maybe 450 to $500 plus or minus a

8:23

bit. But again, to be clear, that's

8:25

going to depend on how many people file

8:26

a valid claim. So if a 100% of affected

8:29

people claim, then each person gets less

8:31

money in total in the situations where

8:33

they were a customer who rented it,

8:36

returned the computer, and owe no debt.

8:38

it doesn't affect the amount of money

8:39

for debt forgiveness uh and it doesn't

8:41

affect the amount of uh rental computer

8:44

ownership sort of transfers that is

8:47

coming from a a separate pool of money

8:49

in this total settlement. Um there's a

8:51

common misconception with class actions

8:53

that unclaimed money from these types of

8:55

agreements just all goes to the lawyers.

8:57

That's not true. Actually, it's going to

8:59

be distributed evenly based on the

9:00

amount of claims that they have. And

9:02

then the amount of money for the lawyers

9:04

that's determined separately by a judge

9:06

as normally a percentage. So, uh,

9:08

anyway, for people who've been getting

9:10

chased by debt collectors, uh, $923,000,

9:15

$923, $117.92

9:18

of the total $3.45 million settlement

9:20

will be forgiveness for those debts and

9:23

uh, $1.216 million will be for the

9:27

computers in the form of being able to

9:30

keep them. So, that's all the basics.

9:31

There are dozens of pages to these

9:33

documents. We've been reading through

9:34

all of them. It's kind of like a 14-page

9:36

summary we read through and that's the

9:39

end result of it. So, it looks like some

9:41

justice for this. Couple important

9:43

points though. First of all, NZXT and

9:45

Fragile still have rental programs and

9:48

they've rebranded them as part of this

9:51

lawsuit. And so part of that rebranding

9:53

means that NZXT has now changed the

9:55

naming such that it is not

9:58

as in my opinion misleading as

10:00

previously where now instead of when you

10:02

switch from purchase to rental it

10:04

doesn't keep the name and silently

10:06

change the specs because you I

10:08

guess what it does instead is changes

10:09

the name. At GN, our belief is that

10:12

these rental computer programs,

10:14

especially as they're structured,

10:16

especially with the cost associated,

10:18

they are, I think, just the absolute

10:22

worst value you could get for getting a

10:26

computer. There are better ways to get

10:27

computers. We talked about them in our

10:29

original piece. That hasn't changed. So,

10:31

the finance, the money side, the cost as

10:33

a consumer, that hasn't changed. It's

10:35

all the same in terms of the value that

10:38

you get. You would be better off in a

10:39

lot of situations

10:41

buying a computer on a credit card or

10:43

something, which we don't necessarily

10:44

recommend either, but a lot of people do

10:46

that. And financially, you know,

10:48

depending on your situation

10:49

independently, it's a lot better than

10:51

the rental program. So, all that

10:53

that's still there. Renting a

10:55

computer is still just abhorentt. I

10:58

think it's part of this you'll own

10:59

nothing and be happy. And you know the

11:02

big difference between renting something

11:03

like a piece of property to live in like

11:05

an apartment and renting a computer both

11:08

of which are basically necessary at this

11:10

point. I mean if you want to look for

11:11

jobs you probably need a computer. You

11:13

could go to a library I guess but the

11:15

point is computers and the internet at

11:18

this stage they are although maybe less

11:21

important than shelter they are up there

11:23

with effectively utilities that you

11:26

probably need to get anywhere in life.

11:28

And so they're important. The difference

11:30

between a rental apartment and a rental

11:33

computer is that your apartment isn't

11:36

going to become technologically obsolete

11:38

in a couple years when Microsoft

11:40

decides, "Fuck you. Windows isn't going

11:42

to work with that apartment anymore."

11:44

Pretty big difference. Also, there are

11:46

protections in place for renting an

11:49

apartment in a lot of places. I mean,

11:50

there's normally a cap on how much they

11:52

can increase the rent. There's all kinds

11:54

of stuff to protect people. With rental

11:56

computers, those protections, they're

11:58

not the same. They're not as robust.

11:59

They're not as defined. And that's

12:00

because this is a new area and it's it's

12:04

being worked out as we speak. This is

12:06

part of figuring out what the limits are

12:08

to this unfortunately. Uh because all of

12:12

this is just part of the you'll rent

12:14

everything that's in your life from your

12:16

car to your house to your computer

12:18

apparently. But anyway, so the main

12:20

points here, uh preliminary settlement

12:21

means that this could change a little

12:23

bit. They are going through that

12:24

process. It's the judge who's kind of

12:26

reading over things next and making a

12:28

determination. I suspect this is a done

12:30

deal, but if it changes, we'll let you

12:32

all know in a hardwood news update

12:33

unless there's some major shakeup.

12:35

Second point here, uh, a settlement

12:37

means it will not go to a trial by jury.

12:39

Now, for a lot of reasons, you might

12:41

typically want a trial if you think you

12:43

have a really strong case because you

12:45

could set a precedent. you might get a

12:46

lot more money out of it too because

12:48

these the claims that they filed are

12:51

pretty bad for NZXT like civil

12:53

Rico charges and a whole bunch of other

12:55

stuff talking about false advertising

12:56

you know they're marketing to kids which

12:58

has all kinds of different implications

13:00

for it and so it looks pretty bad for

13:02

NZXT. Now, one thing here that's maybe

13:05

unique is that the entire PC industry is

13:07

in a massive downtrend right now and we

13:09

happen to have for a separate content

13:11

piece we're doing some data that

13:13

includes sales performance of different

13:15

companies and we've cross uh compared it

13:18

and everybody is hurting bad right now

13:21

like it is is unless you're Samsung,

13:24

Micron, SKH Highex, Nvidia or AMD I

13:27

guess maybe Intel but if you're like a a

13:29

case company or a pre-built company or

13:31

you make liquid coolers. All of these

13:33

things NZXT is, you're probably in

13:35

pretty bad shape right now. And one of

13:38

the things that we've kind of heard

13:39

through the industry is that NZXT right

13:41

now in particular has absolutely fallen

13:44

off a cliff for sales. And a lot

13:47

of that is related to the industry

13:49

downturn in general due to DRAM

13:51

shortages and AI component demand of

13:54

consumer uh silicon that could have gone

13:56

to consumers like memory. And so because

13:59

of that, NZXT has now dropped from a

14:01

first or top two seller position in some

14:05

of these retailers with some of the

14:06

categories they sell to not even in the

14:08

top four or five anymore. And the end

14:11

result of that is uh you know, if if

14:14

this these shortages continue and if

14:16

companies start going out of business,

14:18

there's a real risk that NZXT could go

14:20

under before a a lawsuit would actually

14:24

be settled by a jury. That's a really

14:27

slow process. So, I don't suspect the

14:30

lawyers really had any insight to any of

14:32

this when they were working on all this

14:33

stuff, but that might be a reason that a

14:36

settlement in this instance makes sense

14:38

if you want to make sure you get

14:40

something in the event they do go under.

14:41

And I don't know if NXT will go under or

14:43

not. I'm just saying right now it looks

14:45

really bad for a lot of the companies

14:47

like them in the industry. Let's dig

14:49

into more of the specifics of the

14:50

agreement proposal and the summary. So,

14:52

in addition to the financial side that

14:53

we already went over, the document also

14:55

gets into some details on caveats,

14:57

things like that. As for how many people

15:00

are affected, we got some pretty

15:01

interesting numbers. The document states

15:03

that the settlement class, which would

15:05

be anyone affected by NZXD and Fragile's

15:07

program, consists of 19,322

15:10

people, both past and current

15:12

subscribers during the period. The

15:14

period is defined as October 19th, 2023

15:17

until March 30th, 2026. any newer

15:20

subscribers from the last 10 days or so

15:22

wouldn't be eligible. Relating to debt

15:24

forgiveness, the document states that

15:26

those ineligible for debt forgiveness or

15:28

whose debt is less than $500 and if they

15:31

don't want to keep the computer, they

15:33

can instead claim cash from the other

15:34

pool of money. The document also states

15:36

that debt forgiveness is given to class

15:38

members quote more than 90 days

15:40

delinquent on payments and quotes.

15:42

That's some of the eligibility and

15:43

there's some definitions and limits

15:45

there. They also say that quote debt

15:46

forgiveness shall be provided

15:48

automatically end quote for those who

15:50

don't opt out. In other words, as we

15:53

understand it, you don't need to file a

15:54

form to have eligible debt forgiven. It

15:57

should just happen. Although we need to

15:58

wait for all this to be final from the

16:00

judge, and we aren't legal experts, but

16:02

that's our plain text interpretation of

16:04

this. Anything that doesn't get cashed

16:06

or successfully deposited within 90 days

16:08

of it being sent would be used other

16:10

than for whatever administrative fees

16:12

that are associated with managing it to

16:14

be distributed prora to other members.

16:16

The document specifically spells out

16:18

that none of it goes back to fragile or

16:20

MDXT. We had a chance to speak with the

16:22

plaintiff's attorneys to get some

16:24

additional information. So the

16:25

plaintiff's attorneys are CPM law. They

16:27

are class action attorneys. might sound

16:29

familiar to some of you who've watched

16:30

the channel for a while because they

16:32

previously represented us in a separate

16:34

class action case. They are not active

16:36

representatives of us right now. Uh but

16:38

we had a chance to talk to them again.

16:39

They've actually been on the channel in

16:40

the past and they were saying that

16:43

because there's good documentation for

16:46

this program. They think it should be

16:48

fairly easy to find the people who would

16:51

be eligible to make claims. So sometimes

16:53

the problems with class actions are

16:55

maybe it's something that went on for

16:57

six, seven years or something like I did

16:59

not mean to choose those numbers. I

17:00

swear I swear to God I didn't mean to

17:02

choose this. Let's let's say it went on

17:04

for seven or eight years or something

17:06

and that actually was just a common

17:09

amount of time. All right, it wasn't

17:11

supposed to be a meme. that meme.

17:14

But if it went on for seven or eight

17:16

years and if you don't have email

17:18

records for your customers, then it

17:20

might be hard to track people down to

17:21

say, "Hey, you are entitled to money

17:23

from this class action." Um, so in this

17:25

case, what I think you should do is if

17:27

you were a customer of this, one of the

17:28

20,000 or so people, you should in your

17:30

inbox probably whitelist terms like NZXT

17:34

and Fragile. So, and Flex maybe, so that

17:37

uh when they eventually start sending

17:39

out emails about how you might need to

17:42

sign up for certain uh payouts or things

17:44

like that, you make sure you see it

17:46

doesn't go to spam. So, that's just my

17:48

thoughts on that, but status of the

17:49

settlement is pretty simple here. The

17:50

final approval hearing is to be set

17:52

sometime after September with no firm

17:54

date yet. That's the point at which the

17:56

judge will finalize everything. Our

17:58

understanding is that CPM law will

18:00

create the settlement website and the

18:02

phone number within 21 days of this

18:04

document that we've been looking at

18:05

going public. So that should be up

18:07

within a couple weeks at this point. So

18:08

let's just say we get down to September

18:10

or whenever they approve this and say

18:12

the judge approves it. At that stage the

18:14

people who are affected would have kind

18:16

of three options. One is they could opt

18:18

out of receiving anything from the

18:20

settlement and in that case they would

18:21

retain their right to then sue NZXE or

18:24

Fragile separately. So that might be an

18:26

option if someone thinks they have a

18:28

separate case that they want to pursue.

18:29

A second option would be remaining in

18:31

the settlement which in some cases

18:32

doesn't require any action because it's

18:34

automatic. In others it does require

18:36

action like submitting documents to show

18:37

you have a valid claim. And at that

18:39

point you'd file your claim on the

18:40

website uh whenever it goes live and get

18:43

money or relief from the settlement.

18:45

Then if you do that, my understanding is

18:47

that like in most of these class

18:49

actions, you would at that point release

18:50

any claims on fragile or NXT at least

18:54

relating to this matter. I'm not sure if

18:55

that extends beyond that uh depend on

18:57

the language they put at that time. So

18:59

that would mean uh you lose your ability

19:01

to individually sue them at least

19:03

relating to this situation if that

19:05

matters to you. And then the third and

19:07

final option would be working with a

19:08

lawyer to tell the judge that you object

19:11

to the settlement and why, but you'd

19:13

still remain in the settlement. So if

19:15

the judge is like, "Nah, I I don't agree

19:17

with your reasoning, you're not giving

19:18

up the ability to get that money." Um,

19:21

uh, and then you would have the

19:22

opportunity to object. So that's our

19:24

understanding of it from speaking with

19:25

some of the attorneys on how this stuff

19:27

works. As for what got us here, we'll

19:29

keep this pretty brief since we have two

19:31

whole videos on this. One of them an

19:32

hour long from 2024, but NXT and Fragile

19:36

are the partners here. Fragile

19:38

facilitates these flex programs. They do

19:40

this with other companies as well. We've

19:42

seen it for rental headphones. One of

19:44

the companies they work with, you can

19:46

subscribe to your headphone. Literally,

19:48

it is a subscription pair of headphones.

19:51

So, the two companies partnered together

19:53

on a computer rental subscription that

19:56

cleverly put aging inventory through

19:59

circulation when it was sitting in the

20:00

warehouse, sitting on shelves, and

20:02

allows that inventory to go to work and

20:04

make money for them. This is coming from

20:06

the same company that dragged its feet

20:09

for months when one of its products was

20:11

a literal fire hazard and people had the

20:14

NZXT H1 MiniITXK's catching on fire

20:18

because of a design flaw in the riser

20:22

cable, which is something that we later

20:23

went on to prove and ra them over the

20:26

coals enough that they eventually uh did

20:29

actually do something to make it right.

20:33

Fire. at that

20:40

you see it.

20:45

All right,

20:51

there it is. The biggest problem with

20:53

all this, the rental program, of course,

20:55

is the fact that there's a subscription

20:57

computer program at all. And uh the

20:59

pricing is really in a lot of cases not

21:03

any better than it was previously.

21:05

They've changed some of the marketing

21:06

language on the website, but this is

21:08

still like if you were to buy on credit

21:12

in a lot of cases, at least you end up

21:14

owning it at the end of it. And that was

21:16

kind of the whole big point the first

21:17

time we covered this stuff. So, uh it's

21:19

just, you know, people getting ripped

21:21

off indefinitely for a subscription

21:23

computer. Even if NZXT goes through and

21:25

changes the marketing, makes it so that

21:27

they're not making false statements or

21:28

makes it so that their advertising

21:30

partners aren't falsely advertising it,

21:33

whatever the case may be, it's still at

21:35

the end of the day a subscription

21:36

computer program. And that is leading

21:39

the charge for the you'll own nothing

21:43

corporate

21:45

rentorship feudal the tech feudalism

21:48

that we're in now where they're just

21:50

part of the problem with everyone else.

21:52

NTX is still running computers out in

21:53

the very least. We went through their

21:54

website. The language is clearer in some

21:56

spots that we checked now. They call it

21:59

very plainly and right on the main page,

22:01

a month-to-month subscription, and the

22:04

builds now have firmer statements on the

22:06

specs. So, the lawsuit has changed the

22:08

marketing language, but it hasn't

22:09

changed the existence of the rental

22:10

program itself. Of course, personally,

22:13

I'd love to see no rental, no

22:14

subscription computer program, period,

22:16

just cuz the pricing is not good. And

22:18

it's just inherently, I think, kind of

22:21

predatory. I mean, it puts people in a

22:23

position with, in particular, a piece of

22:26

hardware equipment these days that you

22:28

kind of nest in. You put your whole life

22:29

in a computer, makes it very difficult

22:31

to relinquish it. And people who are

22:33

less technically capable in particular

22:35

will be more vulnerable there where it's

22:37

just it's hard to rip everything out and

22:40

move it somewhere else. And so you get

22:41

kind of locked into rentorship. And so

22:43

I'm just I don't like these programs

22:45

period. I think renting a computer is

22:48

not good for uh the future of owning

22:52

stuff in particular important

22:54

electronics that you need to work and

22:57

find jobs and make money and talk to

22:58

your friends and all that stuff. It's a

23:00

it is a functionally utility I think at

23:02

this point. But anyway, the the program

23:05

continues. They've just changed how

23:06

they're marketing it. NZXT, it would

23:08

appear, needs to somehow generate money

23:10

and value after their 100 million dollar

23:13

Francisco Partners investment years ago.

23:16

Uh, and it seems that this is going to

23:18

be their way to do it. So, the lawsuit

23:20

was serious and although it won't be

23:22

tested in front of a jury, uh, in this

23:24

case, like I was talking about, NZXT, as

23:26

we understand it, is not in good

23:27

financial shape right now. I haven't

23:29

seen the numbers, but we've had enough

23:31

people in the industry tell us that and

23:33

especially their competitors who've

23:34

noticed that suddenly they've dropped

23:35

down in the rankings substantially that

23:38

maybe it makes sense to do a settlement

23:40

instead in this particular instance. Uh,

23:42

and we'll talk with attorney Vincent

23:45

Augusta who will join me to analyze some

23:48

of the original lawsuit and the filing

23:50

so that everyone can kind of get a

23:52

better understanding of what the claims

23:54

were and we'll talk conclusions. I read

23:56

through pretty much all of this except

23:58

for the parts where they cite us which

24:01

is like half of it.

24:03

>> Several dozens of citations I believe to

24:05

>> I think if you control F nexus I think

24:08

it comes up like 40 times.

24:10

>> Yeah. Uh, so I read through most of it

24:12

and um I I mean I guess maybe this is

24:15

normal for this type of complaint, but

24:19

it's it seems to me to be like

24:21

relatively aggressive on the things

24:22

they're going after on describing you

24:25

know anti-consumer behavior uh

24:28

misrepresentation andor this is my word

24:30

but andor fraud things like that. So um

24:34

Rico jumps out at me

24:36

>> absolutely as it should. So RICO is the

24:38

racketeer influenced or and corrupt

24:40

organizations act. Uh so it's a piece of

24:43

legislation from the early 1970s uh

24:46

designed pretty specifically to combat

24:49

criminal syndicates uh operating at the

24:51

time. Uh so RICO uh is an attempt to

24:55

create severe punishments for

24:57

specifically for racketeering which is

25:00

elicit acts or illegal acts uh that are

25:03

done for commercial gain or profit

25:06

>> uh in so far as they're done with uh a

25:10

group of individuals

25:11

>> creating what's called an enterprise.

25:13

Okay. And so the idea is is when these

25:15

individual uh persons or entities engage

25:18

in a criminal enterprise and they

25:21

repeatedly commit these criminal acts

25:23

>> uh there should be a punishment for them

25:26

>> uh specifically because they are part of

25:28

this criminal enterprise.

25:29

>> Okay.

25:29

>> Uh and so this was

25:31

>> so this is a requirement like not just

25:34

this wouldn't be used on a single

25:35

operator operating in isolation.

25:37

>> Yes. RICO RICO by its very terms

25:39

requires that there be a criminal

25:41

enterprise separate from the illegal

25:42

entities and that there be um at least

25:45

uh two predicate acts okay to to invoke

25:49

the the the statute. Uh and so this was

25:53

more or less specifically designed to uh

25:55

address the problem with uh criminal

25:57

syndicates who were operating by all

26:00

appearances legitimate businesses uh and

26:02

then were engaging in criminal activity

26:04

behind the scenes in conjunction with

26:06

others doing the same thing. Okay.

26:08

>> And it was very difficult to prosecute

26:11

individuals because of the u perhaps the

26:15

lack of severity for individual crime or

26:16

the lack of connection to the other

26:18

parts of the syndicate. And so RICO

26:20

presents uh some very uh punishing

26:23

consequences to being involved in this

26:25

enterprise for a larger array of people

26:29

participating. So if you have knowledge

26:31

of the other criminal elements and you

26:34

yourself are engaging in some of these

26:36

racketeering activities, uh you can be

26:39

held to uh be liable under RICO, both

26:43

the criminal and the civil portions of

26:44

it. And then on the civil side, I think

26:46

you were telling me that more recently,

26:50

uh, they've added this private right of

26:52

action.

26:52

>> Well, the private right of action has

26:54

existed since RICO was was made. There

26:56

was a recent Supreme Court decision that

26:57

talked about its application for

26:59

personal injury.

27:01

>> Okay. Um, but for the purposes of this

27:04

uh lawsuit, uh, they're leveraging the

27:07

just the the wording of the statute

27:09

itself, uh, which allows for anyone who

27:12

is harmed in their their personal

27:14

belongings or their business and their

27:16

property by defendants who are engaging

27:19

in racketeering to bring a civil action

27:22

uh, by themselves. They do not need to

27:25

wait for the government to bring this

27:26

action. They can seek to recover. And in

27:29

doing so, uh, the statute allows them to

27:32

also seek treble damages, which is three

27:34

times compensatory damages as punitives,

27:36

uh, costs, and very importantly,

27:38

attorneys fees.

27:39

>> What are the attorneys, the plaintiffs

27:42

saying NZXT did sort of specifically

27:45

that would warrant, you know, a RICO

27:47

claim?

27:48

>> So, RICO identifies, I think it's 35

27:51

different illegal activities that

27:52

constitute these predicate acts. Uh they

27:56

generally include some of the most

27:57

heinous crimes you can think of. Things

27:59

like

28:00

>> murder,

28:00

>> murder for hire, uh extortion,

28:03

trafficking drugs, the sale of chemical

28:05

and nuclear weapons. Okay.

28:06

>> Uh but there are also

28:08

>> Is that why NZXT is

28:09

>> That is not in the lawsuit.

28:11

>> Not not the nukes.

28:12

>> Correct.

28:12

>> Okay. I just want to just to make it

28:14

clear

28:15

>> this time. It's not the nukes

28:17

>> this this time. Yes.

28:18

>> Yes. Okay. Okay. No nukes at NZXT. The N

28:21

does not stand for nukes. no allegations

28:23

as well that they may or may not that's

28:25

also good to know the attorneys here

28:27

that they're seeking uh to recover under

28:30

RICO for the more uh commercial uh white

28:34

collar elements. So things like uh mail

28:36

fraud, things like uh wire fraud appear

28:40

uh multiple times uh in the in the the

28:43

complaint.

28:43

>> What what are those mail fraud and wire

28:46

fraud? So fraud is the intentional

28:48

deception of another uh person or entity

28:51

that you specifically intend to deceive

28:54

and and has the effect of of deceiving.

28:56

Uh and mail fraud and wire fraud are

28:58

just when you perpetrate that fraud

29:00

using these uh communication devices.

29:03

And we consider that to generally be

29:06

>> more impactful because by using the mail

29:09

and by using wires you

29:12

>> by default have a larger potential range

29:15

of people you could harm. Uh it's

29:17

interstate which is another problem

29:19

because it evokes uh federal

29:21

jurisdiction and it evokes uh a number

29:23

of these consumer statutes uh that are

29:27

cited in in the complaint.

29:28

>> If I'm NZXT then is my defense Well, I

29:30

didn't mean to. I didn't know, right?

29:33

Like, let's is that a viable

29:37

defense if if uh you're being accused of

29:39

fraud, you know, is a reasonable

29:42

response. Well, I may have deceived

29:45

them, but I didn't mean to deceive them.

29:46

>> It could be a defense. U which is, I

29:48

think, why this 84page complaint spends

29:52

a great deal of time speaking to that

29:54

element of intent and that element of

29:56

knowledge and making the case that it is

29:59

functionally impossible. um going so far

30:02

as to directly quote uh representatives

30:05

of NZXT.

30:06

>> The CEO was quoted,

30:08

>> correct?

30:08

>> Yeah. He they specifically they had a

30:10

quote um about the advertising. Yeah.

30:13

>> Which I remember covering back when that

30:15

came out

30:16

>> uh where you know paraphrase something

30:18

to the extent of the advertisements were

30:20

inaccurate. Um, and that also, you know,

30:24

I saw another claim in here that was I I

30:26

want to say there was one for

30:28

um false advertising somewhere.

30:31

>> There is um I believe it's the

30:32

California uh statute that uh prohibits

30:36

false advertisement. Uh and

30:39

specifically, you'll see California

30:40

statutes come up a lot in lawsuits like

30:42

this and this one specifically. uh but

30:44

that particular statute provides uh

30:47

protections against consumer for

30:49

consumers against being misrepresented

30:51

through advertisements. The language of

30:53

the statute um speaks to making it

30:57

unlawful for business to make

30:59

disseminate or cause to be made or

31:00

disseminated to the public quote any

31:02

statement concerning personal property

31:04

uh which is untrue or misleading and

31:06

which is known or which by the exercise

31:08

of reasonable care should be known to be

31:11

untrue or misleading. Okay. Uh, so by

31:13

that language, and I'm not familiar with

31:14

the way California courts interpret the

31:16

statute, but that language to me seems

31:18

like a much easier burden for a

31:20

plaintiff to show as opposed to

31:22

>> the specific intent to defraud versus

31:25

you should have known if you were

31:27

exercising reasonable care.

31:28

>> Debt collection came up multiple times,

31:30

FDCPA.

31:32

So, what why is why is debt collection

31:35

in here? According to the allegations in

31:37

the complaint, uh there were multiple

31:39

debt collection processes that they the

31:42

plaintiffs are arguing violate various

31:45

consumer protection statutes against

31:46

unfair debt collections. Uh North

31:48

Carolina has one as well. There's a

31:49

federal one and California and a couple

31:51

of other states have them. The idea is

31:52

is that when you are collecting a debt,

31:55

uh even if the debt is legitimate, we

31:58

want to restrict certain behaviors uh

32:01

just in an effort to prevent abuse of

32:04

that process. And so if you look at the

32:06

allegations of the complaint, they're uh

32:08

alleging that Fragile had attempted to

32:11

collect on debts that had already been

32:12

paid, that had done harassing uh

32:15

outreach to individuals who had already

32:18

explained to them that they didn't want

32:19

to be communicated through those

32:20

mediums, uh or who uh were trying to

32:25

work something out, but were getting

32:26

maybe multiple calls, uh multiple

32:29

communications. And for those reasons,

32:32

the plaintiffs are alleging they

32:34

violated this particular statute.

32:36

>> Okay. There's a there's a word that

32:38

hasn't come up yet that you particularly

32:40

like and I don't want to rob you of the

32:43

joy of being the one to say it. It's a

32:44

it's a dword. So what what is the word

32:48

and how is it used here? So you will see

32:50

in the prayer for relief um that they

32:53

have asked specifically uh which is is

32:56

quite unusual uh is for disgorgement and

33:00

restitution of all earnings, profits,

33:02

compensation and benefits received by

33:04

defendants as a result of their unlawful

33:05

acts, missions and practices. So

33:07

disgorgement

33:07

>> disgorgement is an unnecessarily

33:09

visceral term uh used

33:11

>> like taking a needle to pop it or

33:13

>> Yeah, it is. The imagery is

33:15

>> You're welcome.

33:16

>> Very evocative. Um but the idea is is

33:19

that there is a traditional remedy in in

33:23

law is going to be to make the plaintiff

33:26

uh whole. Uh so the plaintiff is harmed

33:29

financially, we want to put the

33:30

plaintiff back in the position that they

33:31

were before the financial harm. Uh

33:34

restitution uh or disorgan is kind of

33:38

goes above and beyond that in so far as

33:40

it is an attempt to take away from the

33:43

defendant their illotten gains. Mhm. So

33:45

that's pretty much the recap of what the

33:47

lawsuit was and what the settlement

33:48

appears to be. The uh big takeaway here

33:51

is for me just personally commenting on

33:54

it as uh one of the sources for a lot of

33:57

the material that was cited in the you

33:59

know in the claims and stuff. Um it's

34:01

bittersweet where the thing I'm happy to

34:03

see is the relief and in particular the

34:05

debt relief for the people who need it.

34:07

That's great. You know, it's good to see

34:09

uh maybe it could have been more if they

34:10

went through a lawsuit and went to

34:12

trial, but a court ruling, but at the

34:15

same time, if NZX is in trouble

34:17

financially, I mean, I haven't

34:18

personally seen the numbers, but we're

34:19

hearing this from a lot of companies in

34:20

the industry, uh then maybe it makes

34:23

sense to go the settlement route. But

34:25

ultimately, the sweet part of the

34:27

bittersweet is definitely on getting the

34:30

help for people who need it. Uh the

34:31

bitter part is the fact that the program

34:33

continues to exist. And I just

34:36

personally, you all know in our audience

34:37

at this point what we think of how these

34:41

companies are continuing to siphon away

34:45

ownership and your ability to get access

34:49

to hardware, your ability to own things.

34:52

And on the data center side, it could be

34:54

as simple as things like local LLMs are

34:57

a threat to AI companies and this is

34:59

something they consider everywhere else.

35:01

I mean, it's just as simple as charge

35:03

you as much as humanly possible, as much

35:05

as you can afford before you break. And

35:07

then worst case, maybe you go rent a

35:09

computer because when the RAM prices are

35:10

so high, $120 a month, that doesn't

35:13

sound so bad anymore. Except actually,

35:15

it's it's still pretty bad because it's

35:18

indefinite. Um, so yeah, that's for me

35:21

bittersweet. But we wanted to bring you

35:23

the news. I am ultimately happy that

35:25

hopefully if this all gets approved uh

35:28

the people who need it most will get the

35:30

support. And then our continuing advice

35:32

of course would be to not subscribe to

35:37

hardware that you can actually own

35:40

especially not headphones. That was a

35:41

weird one. That was fragile though.

35:43

That's not NZXT. That's their other some

35:45

fragile other partner. But that's it for

35:47

this one. Thanks for watching. It's a

35:49

it's an interesting end to the saga.

35:51

We'll see if we have more to talk about

35:52

with it though. And you can subscribe

35:54

for more. Go to store.gamersacess.net to

35:56

support us directly. We could use your

35:57

help for this type of report or

35:59

patreon.com/gamersacess

36:01

if you like the kind of work we're doing

36:02

and you feel like the consumer advocacy

36:04

that we are pursuing on this channel and

36:06

our other one are helpful uh for you.

36:09

So, thanks for your support. Thanks for

36:10

watching and we'll see you all next

Interactive Summary

NZXT and its partner Fragile have reached a preliminary $3.45 million settlement over their computer rental program, following allegations of predatory practices and civil RICO violations. The settlement includes debt forgiveness of up to $5,000 for delinquent customers, the transfer of PC ownership to those who rented for two or more years, and cash payments for those who returned their units. While NZXT has updated its marketing to be more transparent, the company is reportedly struggling financially amidst a broader PC industry downturn.

Suggested questions

4 ready-made prompts