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Body Language Expert Explains Why People Dislike You

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Body Language Expert Explains Why People Dislike You

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0:00

A lot of people do this on dates and it

0:02

drives me crazy. Look, watch this.

0:04

Vanessa, yesterday you and my team did

0:06

some matchmaking. Yes. Okay, so we had

0:09

the very first date and I pre- coached a

0:10

gentleman and I was coaching the girls

0:12

via an earpiece and I was shocked by

0:14

these

0:15

dates. Please don't do

0:18

that. This is why we're having a baby

0:20

crisis.

0:22

I got angry after this date. Why? I was

0:25

like, girl, we handed this guy to you on

0:27

a silver platter. She was physically

0:28

attracted to him and I asked her, "Would

0:30

you like to go out with him again?" And

0:31

she said to me, "Really?" Yeah. Yeah.

0:34

And now we are missing opportunities for

0:35

connection, the thing that's going to

0:37

make us healthy, happy, and live a long

0:39

time. Vanessa Van Edwards has helped

0:40

over 400,000 students crack the code on

0:43

human behavior, decoding universal body

0:45

language, and sharing sciencebacked

0:47

secrets for better dates, smoother

0:49

conversations, and bigger career wins.

0:51

Vanessa Van Edwards, welcome back. The

0:54

first place I want to start is, can we

0:56

change who we are? They've actually

0:57

researched this and every person on

0:59

planet Earth has these five personality

1:01

traits and they fall on a spectrum high,

1:03

medium or low and they're somewhere

1:05

between 42 to 57% heritable for example

1:08

neuroticism which is how you worry and

1:09

high neurotics like me produce less

1:12

serotonin more slowly. Serotonin makes

1:14

us feel calm and so like I am having far

1:16

more negative experiences than the same

1:18

person in the room and that's genetic.

1:19

But there is 30 to 40% potential for

1:22

change. You want a better relationship,

1:23

you want a raise, you want a promotion,

1:25

you want more friends. The good news is

1:27

anyone can learn these cues and

1:28

techniques such as decoding the seven

1:30

universal micro expressions we all do

1:32

unconsciously. How to spot a liar, the

1:34

number one mistake people make in a

1:36

first impression and how to become a

1:38

master communicator. Can I teach them to

1:40

you, please? Let's start

1:42

with This has always blown my mind a

1:45

little bit. 53% of you that listen to

1:47

this show regularly haven't yet

1:49

subscribed to the show. So, could I ask

1:51

you for a favor before we start? If you

1:52

like the show and you like what we do

1:53

here and you want to support us, the

1:55

free simple way that you can do just

1:56

that is by hitting the subscribe button.

1:58

And my commitment to you is if you do

2:00

that, then I'll do everything in my

2:01

power, me and my team, to make sure that

2:03

this show is better for you every single

2:05

week. We'll listen to your feedback.

2:07

We'll find the guests that you want me

2:08

to speak to, and we'll continue to do

2:10

what we do. Thank you so

2:14

much. Vanessa Van Edwards, welcome back.

2:17

Thank you for having me back. How you

2:19

been? Oh my gosh, your folks are so

2:21

kind. Can I just say since the last

2:25

interview, the incredible people have

2:28

reached out and just been supportive and

2:30

kind. They ask amazing questions and so

2:32

I'm just so grateful. So, I've been

2:34

really good. Just in case anybody

2:35

doesn't know who you are and what you

2:36

do, you're going to have to take me

2:38

back. What is it you do and who are you?

2:40

I'm a recovering awkward person and I

2:42

help other awkward folks learn how to

2:44

communicate. I have books and courses

2:46

and I love helping very very smart

2:48

people share their ideas better.

2:49

Communicate online and in person. Oh,

2:52

all of it. All of it. Slack, text,

2:54

email, online, in person, on the phone.

2:55

We can talk about vocal power, video

2:57

power. You are communicating all the

2:59

time even if you don't realize it. And I

3:00

that's that's the hidden opportunity.

3:02

How important is it like how pivotal is

3:04

it and can it be for someone's life if

3:06

they master the skill of communication,

3:09

first impressions, and all of the things

3:10

that you educate us on so articulately?

3:13

It will get you everything you want. You

3:15

want a better relationship, you want a

3:17

soulmate, you want a raise, you want a

3:19

promotion, you want a business, you want

3:20

more friends, you want a support system,

3:23

it will even get you longevity. That's

3:24

how strong I feel about it. If you have

3:26

incredible relationships and you're able

3:27

to communicate your ideas so people like

3:29

you and they listen, your life changes.

3:33

But is it is it not genetic? You know,

3:36

like are are we set in our ways? Look,

3:39

there are certain people born out the

3:40

womb charismatic. Great hand gestures,

3:42

great eyebrows right out the womb. There

3:44

are those very unique people, but most

3:47

of us learn charisma. Most really,

3:49

really charismatic leaders, they've

3:51

learned, ah, this non-verbal cue gets

3:53

people to smile. Oh, this vocal power

3:56

people pay attention and lean in. And

3:58

they've accidentally or purposefully

4:00

learned how to hone their charisma. And

4:01

the good news is, I think anyone can

4:03

learn it. Anyone, no matter how awkward

4:04

you are, believe me, I'm proof. You can

4:06

learn it. You're proof. I'm recovering

4:08

awkward person. I was so awkward. I have

4:11

I had a really hard time communicating

4:12

with people. I was not wellliked. I was

4:14

had very few friends. If I can learn it,

4:17

anyone can learn it. I promise. It's

4:19

almost impossible to believe that you

4:20

were an awkward person. I promise. I You

4:23

know, also awkwardness dresses up in

4:25

different ways, right? So, I think most

4:27

people when they think of awkward, they

4:28

think of that stereotypical robotic

4:30

unreadable saying weird things. That was

4:32

not my brand of awkward. My brand of

4:34

awkward was trying to be impressive when

4:36

I clearly wasn't. Telling funny stories

4:38

that were not funny, talking too much.

4:41

Shocker, right? It was saying the wrong

4:44

things and overcommunicating. I also had

4:46

that Labrador energy, you know, like

4:48

that golden retriever energy where I'm

4:50

like,

4:51

do you know what I mean? She just stuck

4:52

her tongue out. I'm like super into

4:54

people. And that was awkward because

4:56

people would be like, "Back up. It's

4:59

okay." And that was awkward because it

5:00

created I I was so overeager. I so

5:03

wanted people to like me that I feel

5:05

like, you know, I was leaning into

5:06

everyone all the time and that created

5:09

awkwardness for people because I was

5:10

trying so hard. Write into the show or

5:12

speak to me in the street and it's so

5:14

surprising that the thing even if they

5:15

live in these, you know, densely

5:16

populated cities, the sort of most

5:19

pressing issue on their mind is I don't

5:20

know how to make a friend. And it's

5:21

funny because sometimes they start to be

5:23

in a gym and it's like there's 300

5:24

people surrounding us right now and not

5:26

knowing how to walk up and say hello or

5:28

introduce yourself. Yeah. But a lot of

5:31

us I think have casual friends. We have

5:33

like you know acquaintances, people they

5:36

know what we do but then we don't know

5:37

how to level up. Like I believe that

5:39

everyone should have core friendship

5:41

values. Mine are for me personally

5:45

respect meaning they don't show up late.

5:48

They respect my time. Self honesty. I

5:50

actually like honesty but I prefer self

5:52

honesty in a friend. I had friendships

5:54

that didn't work for a long time because

5:56

they lied to themselves about things.

5:59

And I am not a liar. So I would be like,

6:00

"But he's terrible to you." And they'd

6:02

be like, "What? No, he's not."

6:04

Selfdeception doesn't work for me.

6:06

That's a core friendship value. Cannot

6:08

do it. Do you know what I'm saying? Self

6:09

honesty. Self honesty specifically. Um,

6:13

and the last one is depth. So once I

6:15

started going deep, I realized I need

6:17

that. I cannot have a surface level

6:18

friend. Like I want to know how is your

6:21

marriage, but how is it really? Like I

6:23

want to go really really deep. And if I

6:25

sense that there's any kind of

6:26

hesitation there, we're not going to be

6:28

friends. So, I think it's important to

6:30

think about, yes, hobbies, great, like

6:33

you want to do activities with these

6:34

people, but what are your core

6:36

friendship values? And how do I figure

6:37

out what my core friendship values are?

6:40

Okay. Think about all the things that

6:42

drive you crazy about your current

6:45

friends. Okay. Okay. Yeah. Think about

6:49

friendships that didn't work out, that

6:50

had a lot of potential, but like they

6:52

you just they fizzled. you never quite

6:55

had a good time with them or friends

6:56

that you get together with them all the

6:58

time but they still they still wouldn't

7:00

be a best friend. Why?

7:02

Okay. Yeah. Like what what is blocking

7:05

what is missing there and it could be on

7:07

either side, right? It's like not all

7:08

just up to them. So think about what

7:10

drives you crazy and then like what

7:12

makes you feel healed, what makes you

7:13

feel good, what makes you feel calm,

7:14

what makes you feel like yourself.

7:15

Personal responsibility is a big one for

7:17

me. I think give me an example of that.

7:19

Just like it's it's a deep belief that

7:21

you are in control of your life and you

7:23

are control of your outcomes because

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then it's like almost the antithesis of

7:27

victimhood. Totally. And you don't want

7:29

to be dealing with a friend who's um

7:31

chronically engaged in like victimhood,

7:32

you know. So that was you want heroes.

7:34

And how many people have you taught the

7:35

skill of better communication and better

7:39

connections to in the last decade? Oh my

7:42

gosh. Well, at least 400,000 students

7:44

who I can count, but millions more.

7:46

Millions. 100,000 students. Yes. And

7:49

it's it's actually probably way more

7:51

than that, but that's just what we can

7:52

count. And what is like the essence of

7:54

what they're trying to get? Cuz

7:55

obviously a skill is a path to something

7:57

that they want. What is the thing that

7:59

they want? They want to be master

8:01

communicators. Why? They want to be able

8:04

to ask for what they want and get it. If

8:06

you are a master communicator, no matter

8:08

what you want, again, if it's a partner

8:10

or a business deal, you can get it if

8:12

you can communicate. Well, can you make

8:13

me a master communicator? For sure.

8:15

Let's do it then. Let's do it. The first

8:18

place I want to start is with first

8:19

impressions. Yeah. And how one can make

8:22

a great first impression because first

8:24

impressions are like I make them all day

8:26

every day. When I meet people on the

8:27

podcast, in business, in in the street,

8:30

at the gym, someone might listen to the

8:31

show, they come up to me. So, I'm

8:33

constantly trying to think about how to

8:34

make a better first impression because

8:36

from the work that I've read of yours,

8:38

they really matter, right? They really

8:39

matter. They really our first

8:41

impressions are actually very accurate.

8:43

They they find 76% accurate with our

8:45

personality traits. In other words,

8:46

people can accurately guess after a

8:48

first impression how extroverted you

8:49

are, how agreeable, how neurotic.

8:51

Actually, neurotic is the hardest one to

8:52

guess. We can hide that really well.

8:54

Openness and conscientiousness. We're

8:56

pretty good at guessing that. Like, I

8:57

could guess that based on just the first

8:58

few seconds of interaction, which means

9:00

they're lasting. So, if you've made a

9:03

bad first impression, it's hard to

9:05

recover. I I hate to be the bearer bad

9:08

news. We can work on it, but nailing

9:10

that first impression will set you up

9:12

for a lifetime of success with that

9:13

person. So, it's very important that we

9:15

don't throw them away. And this is the

9:16

number one mistake people make in a

9:18

first impression. They do it like

9:21

this. Oh, hi. Nice to meet you. Looking

9:24

down at their phone or their iPad or

9:26

their computer or their notepad or their

9:28

book. When we are looking down, it looks

9:31

very much like the universal defeat

9:33

posture. Universal defeat is when we

9:35

tuck our chin to our chest. We usually

9:37

have our very little space between our

9:39

shoulders and our earlobes. We have our

9:41

arms close to our sides. This Yeah.

9:43

Don't you feel kind of horrible? You

9:45

look horrible. Oh, thank you.

9:49

When you check your phone, every time

9:51

you check your phone, you accidentally

9:52

look like a loser. And I mean that

9:54

literally in terms of losing and

9:56

winning. So, in a first impression,

9:58

you're waiting in the waiting room for a

9:59

big job interview. You're waiting for

10:00

your date for possibly your perfect

10:02

person. And what are you doing? Checking

10:05

your phone. So, I'm I'm sat there

10:06

looking like a loser. Yeah. That first

10:08

impression that happens in the first few

10:10

seconds of seeing you. And this is

10:11

another mistake introverts make. They

10:12

think their first impression happens

10:14

starts the moment they start talking.

10:16

No, your first impression happens the

10:18

moment someone first sees you. That's

10:20

when they walk into a room, open the

10:22

door, walk into a restaurant, or look at

10:23

your profile picture. Profile pictures

10:26

are even more important. They've found

10:27

that people make a first impression of

10:29

you within the first 100 milliseconds of

10:31

looking at your profile picture. That's

10:33

so fast that you barely even realize you

10:35

saw a picture. But we are so attuned to

10:37

look at someone's facial expressions,

10:39

their body posture, what's visible, our

10:42

clothing, our ornaments. And what's

10:43

fascinating about this research is they

10:46

found that different pictures of the

10:48

same person can give different first

10:50

impressions, which means we are in

10:53

control of our first impressions. If

10:55

different pictures of the same person,

10:56

like if you have five different pictures

10:58

of yourself and you put them up all

11:00

different LinkedIn profiles, you people

11:02

are going to make different judgments of

11:03

you, which means you can control the

11:04

kind of judgment you want to make by

11:06

picking the right picture, but also

11:07

having the right body language when

11:08

someone first sees you. Someone did a

11:10

study on that. Yeah, I think Simin

11:11

Vazier, I think, did this study. Yeah,

11:13

don't quote me, but I I believe Simin

11:15

Vazier does a lot on digital first

11:16

impressions. And what's incredible is

11:19

that small tweaks to your cues can have

11:23

a massive impact on your impression. So,

11:25

for example, I've played around with

11:26

this on mine where I'll have my hand in

11:28

my picture. Like, there's a big

11:30

difference. If you were to see me like

11:31

this with my my face on my hand, it's

11:33

called a face platter. Okay? So, for

11:35

anyone that can't see you, you've got

11:38

both of your hands out and your chin

11:40

resting in the middle of it. It's called

11:41

a face platter, right? Think of like my

11:42

face on a platter for anyone who's

11:43

listening. This is a very different

11:46

impression than this. Like same face,

11:49

face platter, warm, almost feminine,

11:51

kind of girly versus this. Very

11:54

professional, very competent. Just that

11:55

one difference. So all these cues are

11:58

changing, especially if you're h for

11:59

impression happening on dating profile

12:01

apps on LinkedIn, in your email, like a

12:04

little picture in email, your website.

12:06

It is changing the way people treat you

12:07

and think of you. Okay. So let me show

12:09

you some profile photos. I would love to

12:11

see. And you tell me what they're

12:13

giving. All right. Okay. What is this

12:15

giving? Okay, so she's leaning her head

12:18

to one side with her cheek on her hand.

12:21

First, immediately a head tilt. Head

12:23

head tilt is a universal sign of

12:24

engagement and warmth. She's giving me

12:26

nurturing vibes. Doesn't Don't you want

12:27

to tell her all your problems? Like I

12:29

would guess she's a therapist or a life

12:30

coach. She has a watch on, which is a

12:32

good ornament for competence. So, she's

12:34

probably a therapist or maybe a

12:35

psychoanalyst. Probably has a degree.

12:37

She also wears glasses. We like women in

12:39

glasses and makeup for very competent.

12:41

That actually ups our competence factor.

12:43

By the way, this is just the research,

12:44

not my opinion. And she has a a sweater

12:47

tied around her uh top, and that's very

12:50

conservative. So, I would say warm and

12:51

nurturing. Could be a grandmother likely

12:53

in a self health profession.

12:56

Correct.

12:59

So, some cues there we can learn from is

13:01

we want to balance out the friendliness,

13:04

the the warmth, the approachability with

13:05

the with the take me seriously. So, you

13:07

take her seriously because of her watch

13:09

and her glasses and her lack of a smile.

13:11

Those are all cues of competence. We

13:14

like that. We also like those cues of

13:16

warmth. Head tilt, hand on face, and a

13:19

soft smile. So in that way, it's a

13:21

perfect bl balance or blend. What about

13:24

this guy profile photo? Okay. So we are

13:27

seeing a gentleman with uh no hands. So

13:29

we see no hand gestures, just his face.

13:31

He's also tilting his chin down and his

13:33

forehead is forward. Um you also see a

13:35

genuine smile. The best thing about this

13:36

picture is he's doing an authentic smile

13:38

because you can see those cheek muscles

13:40

are activated. Uh, zepper upper

13:42

zygomaticus. Terrible at saying that,

13:44

but these muscles are activated. So,

13:46

very likable. Oh, yeah. I like that.

13:48

Good job. Yes. I love this smile. Um, so

13:50

we love that authentic smile. So, he's

13:52

very warm and approachable. He's also

13:53

making eye contact with the camera.

13:55

Slight head tilt. I would actually say

13:56

this is very warm, almost too warm. If

13:58

he is a doctor or a professor or someone

14:00

who needs to be taken

14:02

seriously, I don't know if I'd go to him

14:04

with my problems. It's a lot of warmth

14:06

for that photo. And by the way, I want

14:08

to make this as helpful for folks at

14:09

home. So, think of your impression like

14:12

a thermostat. You can dial up your trust

14:14

and your approachability by adding cues.

14:16

So, if you want to add warmth or trust

14:18

or liability, you can add a head tilt.

14:20

You can show your hands. Movement is

14:23

also one. So, sometimes you'll see

14:24

people who are like leaning their head

14:25

over to the side or even in the process

14:27

of a walk. That's why all those

14:28

photographers use wind. Oh, yeah. Yeah.

14:32

It actually adds like this weird element

14:34

of warmth if you want to dial up um

14:37

competence power. If you want to be

14:38

taken seriously, especially if you're in

14:40

a career where you've been challenged or

14:42

interrupted or not taken seriously or

14:44

underestimated, you really want to dial

14:46

up competence in your profile picture.

14:48

Like the cover of my books, I am not

14:50

smiling. And that is because I'm a quite

14:52

a smiley person and I want people to

14:54

take me seriously. So, I made a choice

14:55

to not smile on my covers. What about

14:58

this chap? All right. This is a dating

15:00

app profile photo. Look, I love it.

15:02

Okay, this guy has a cat around his

15:04

neck. And you know what? I love it. Why?

15:07

Because if you love cats, you're going

15:09

to love this guy. If you hate cats,

15:12

you're going to swipe. We want to make

15:14

people not like us with the ornaments we

15:16

choose, right? Like, I love when my

15:18

husband wears a cowboy hat because

15:20

certain people are going to love it.

15:21

Certain people aren't going to like it.

15:22

He's going to find his people. We're in

15:23

Austin, Texas, so it would be weird if

15:25

he like wore it in London or something

15:26

like that. D, what' you think? Okay, so

15:30

I do not like sunglasses in photos at

15:32

all. And the reason for this is because

15:34

research shows that we can produce

15:36

oxytocin, which is the chemical of

15:37

connection even through a lens. When you

15:40

can't see someone's eyes, it puts a

15:42

little barrier in our head of like, I

15:44

don't know. I don't know about this

15:46

person. That's chemically your body

15:47

being like, I cannot see her eyes. So,

15:49

I'm a hard no on sunglasses. This is

15:51

like she's very distant from me. Even

15:52

though she has a beautiful smile, I

15:53

can't see the upper cheek muscles and I

15:55

can't see her eyes. is does that apply

15:57

to real life too? The sunglasses point.

15:59

Like does it disconnect us from people?

16:01

You know, I haven't seen research on

16:02

that. I've only seen research on

16:04

sunglasses in photos. So, I'm going to

16:05

say in person I think it's okay. But I

16:07

will say like have you ever been with

16:09

someone and they like take off their

16:12

glasses to see you better? Has that ever

16:14

happened to you? Yes. It feels good.

16:16

Yeah. Like they can if you want to show

16:18

someone, I'm going to really listen to

16:20

you. Take off your glasses or roll up

16:22

your sleeves. So there's also we know

16:24

this is a cue is like let's get into it.

16:26

I often see like leaders when they're

16:28

getting into the get into it part of

16:29

their speech they roll up their sleeves.

16:31

Another one that I like is this one

16:33

rubbing your hands together. Okay. So

16:35

this is a universal get ready cube. If

16:37

you are about to share something really

16:39

really good to your team. You want to go

16:40

like this guys. I got something good

16:43

today.

16:46

You would like it. You would like it if

16:48

we were in a team meeting. Yeah. Okay.

16:50

Right. You got because it's a universal

16:51

cue of warming up. So, going back then

16:54

to first

16:55

impressions, how do I make a really bad

16:57

first impression? A really bad first

16:59

impression. Yeah. So, we'll do the bad

17:00

first, then we'll do the good. You said

17:02

one of the the worst things one can do

17:04

is to walk up on their phone, on a

17:06

device, etc. Okay. So, bad is taking up

17:08

as little space as possible. Yeah.

17:09

Right. No space between our arms and our

17:11

torso, no space between our shoulders

17:13

and our earlobes. Um, the second thing

17:15

is hidden hands. So, hands in pockets,

17:18

hand to the table, hands not in shot. We

17:20

like to see hands, especially right

17:21

away. It makes us feel intention, right?

17:23

We like know what's going to happen. So,

17:24

I'm like, "Hi, good to see you." I put

17:27

my hands, a lot of my hands are in my

17:28

profile pictures. That's a bad one is

17:31

hidden hands. And the last one is

17:32

avoidant gaze. We really do like to make

17:35

eye contact within the first few seconds

17:36

of meeting someone. It makes us feel

17:38

like someone's avoiding that oxytocin.

17:40

It gives us a chemical burst of trust.

17:42

They've even, you know, had people do

17:44

nose sprays full of oxytocin and it

17:45

immediately makes them share more, open

17:47

more, connect more. Yeah. So, we want

17:49

direct eye contact, visible hands, and a

17:52

broad body. What about I call the triple

17:54

threat, by the way. The triple threat.

17:56

That's the triple threat. What about

17:57

when sat at a table like this? Because I

17:58

I sit here for hundreds and hundreds of

18:01

hours listening to people. Yeah. And I

18:02

am I've never said this before, but I'm

18:04

always really quite conscious about my

18:05

body language because I don't want to

18:07

signal the wrong thing, but because I'm

18:08

thinking about so many things at once.

18:10

I'm like doing research while someone's

18:12

talking. I'm reading my notes. I'm

18:14

writing sometimes. I'm jotting something

18:15

down and I'm thinking about the next

18:17

thing I'm thinking about the edit.

18:18

There's a lot going on in my head. Um I

18:21

never want them to misconstrue it as

18:22

like a reflection on them. Mhm. So, what

18:26

would you re how would you recommend

18:27

that I conduct myself whether it's as a

18:30

podcaster or in a meeting when you're

18:31

with a client or whatever to signal that

18:34

I'm warm and competent and all the good

18:37

stuff. Okay. So, first easiest one is

18:39

you're always angled towards me. I'm so

18:41

grateful that you don't have us angled

18:43

at a V. So many podcasts I do are like

18:46

that and it is very hard to connect with

18:48

someone when they're like that. So,

18:49

you're already laying the groundwork of

18:51

of of being aligned in your office right

18:53

now. If you work at an office, move your

18:55

chairs so they're not at an angle

18:57

towards you that they're right at you.

18:59

That's already going to set you up for

19:00

success because I know we're on the same

19:01

page even if you're looking at something

19:02

else. Then you want to think about 60%

19:05

eye contact. It's very specific. In

19:07

Western cultures, they find that the

19:09

ideal the sweet spot for oxytocin is 60

19:11

70 to 70%. Some East Asian cultures,

19:14

it's less eye contact. So that's okay.

19:16

But if you can hit that 60%. That's not

19:18

100%. Especially when I'm making an

19:21

important point. Like you'll often be

19:22

doing nose and you'll look up at me when

19:24

I'm making an important point. That's

19:25

all I need to know I got this. Keep

19:27

going. And then really powerful people

19:29

make eye contact at the end of their

19:31

point. So you could be talking like

19:33

this, explaining this, remembering

19:35

something, but let me tell you, at the

19:36

very end of my point, that's when it

19:38

matters.

19:40

Interesting. And I think you actually do

19:42

that pretty naturally. I don't know if

19:43

you realize you're doing it, but if

19:44

you're in a meeting or pres presenting

19:46

or you're an interviewer, that's

19:48

actually what matters more is that at

19:49

the end of your sentence, you're sealing

19:51

it with that eye contact. Yeah. Cuz I

19:53

look, I'm doing it now. I look away

19:54

because I I'm struggling with my ideas,

19:57

trying to articulate them, and then once

19:58

I've got it, I come back to you and make

19:59

the point like that. Yes. And that

20:00

actually is good. It shows me that

20:02

you're processing. We know as humans

20:05

that I cannot do complex math problems

20:07

while making eye contact. Yeah. We can't

20:09

do it. And so actually it makes you look

20:11

very thoughtful and pensive for the 40%

20:14

you're not looking at me when you're

20:15

gathering that actually leaders do that

20:17

because they're showing I'm

20:19

authentically coming up with the answer.

20:21

It would be very weird if you were

20:22

delivering 100% with 100% eye contact

20:25

because I would feel like it was

20:26

scripted. Yeah. That's one of the

20:27

reasons why I think um presenters make

20:29

this problem and I whenever I watch like

20:31

Shark Tank or Dragon's Den, a big

20:33

mistake they make is they're so

20:35

rehearsed they don't break eye contact

20:37

and it gives you sort of a robotic

20:39

feeling. So if you're practicing a

20:41

presentation, you actually want to have

20:43

a little bit of like adlib in there. You

20:45

want to be processing around because it

20:47

shows you're authentically grabbing the

20:48

information and that shows competence,

20:50

right? Highly competent people, they

20:52

don't need a script because they know

20:53

their stuff so well that they can just

20:55

grab it out for you. They can think on

20:56

the spot. Low competent people are

20:59

memorized. That is why like the TED

21:01

talks that we like the best, the

21:02

pictures we like the best, they're

21:04

basically having a really smart

21:05

conversation with you and you like it.

21:07

So I like that you're gathering away

21:09

from me that you're thinking of a

21:10

question. The worst interviews I have

21:12

are where someone is just beating me

21:14

with questions and not thinking about

21:15

it, you know. Yeah. Yeah. Yeah. Yeah.

21:18

Okay. So gestures, eye contact, um it's

21:22

okay to make only 60% eye contact.

21:23

That's the triple threat. The other

21:25

thing in a first impression that I

21:26

really like is breaking the script,

21:29

right? I think in a first impression,

21:31

it's okay to be like, "Hey, good

21:32

morning." But when we do the how are

21:34

you? Good. How are you? Good. How are

21:36

you? Good. How are you? And you get like

21:37

that horrible like loop. I'm going to

21:40

challenge everyone to try to break the

21:41

script with how are you? So, when

21:44

someone asks how are you, don't say

21:46

good. Don't say busy but good. Try to

21:48

answer with like a little bit of humor.

21:51

Okay? If you can. Now, I'm not funny.

21:53

So, we should take this advice with a

21:54

grain of salt. You are funny, but I'm

21:56

not that funny. But there's a couple

21:58

things you can do. So, one is you could

21:59

answer with a number. So, like you

22:02

laughed. I didn't even do it yet. You

22:03

already laughed, right? Seven. Most

22:06

people say seven. I was going to say

22:08

seven. Oh, really? Right. So, if you're

22:09

like someone's like, "How are you?" And

22:10

you're like, "Seven on the 10 scale,

22:12

right?" Like it just it breaks the

22:14

script a little bit. I also love when

22:16

you say um what you're wrestling with.

22:18

So, I might be like, "Just been fighting

22:20

my inbox all day, but a good 10 out of

22:22

10." Like, sometimes good to give like a

22:25

little bit of context of like what

22:26

you've been dealing with for the day. Or

22:28

if you know that you look a mess, you

22:29

can be like, "Better on the inside than

22:31

the outside." Better on the inside than

22:33

the outside. Okay. Right. Like something

22:35

that just gets people thinking a little

22:37

bit. It kind of breaks the script. And

22:38

it makes for a very nice first

22:40

impression. So, first impressions, make

22:42

sure the conversation doesn't hit a dead

22:43

end essentially. And and and break the

22:45

script. Yeah. Break the script. Break

22:47

the script. So, like I'd rather you take

22:48

a little bit of a risk and have some

22:49

conversational courage to not do the

22:51

script, right? Because then you're going

22:53

to make a way better first impression.

22:55

And that also means not asking how are

22:57

you, but instead being like, what's

22:58

good? So, like when I start a

23:00

conversation, like anytime, I try never

23:03

to ask how are you? I try to say what's

23:04

good? Anything good today? It's a very

23:07

subtle subtle change on that and it it

23:11

makes people think for a second in a

23:13

good way. They're like, oh yeah, what's

23:15

good? And it totally changes the nature

23:17

of the conversation. I've I do this here

23:20

sometimes. So when a guest comes in, the

23:22

question that I always ask pretty much

23:23

everyone that sits down is like, "What's

23:24

front of mind for you at the moment?" Is

23:26

that a good one? I like that one a lot.

23:28

I would prefer Okay. What have you been

23:30

looking forward to? Are you looking

23:31

forward to anything in your life?

23:32

Because is that because it's positive?

23:34

Yeah. It's juicing excitement. So like

23:36

our I think our job if you want to

23:38

really be a master communicator is you

23:40

are gifting good chemicals. You know

23:42

that phrase like leave people better

23:44

than you found them. Yeah. I take that

23:46

quite literally. I think master

23:48

communicators are literally gifting

23:50

beautiful chemicals to the other person.

23:52

They're making people feel super full of

23:54

dopamine. Dopamine is like very

23:56

simplified excitement, motivation,

23:59

energy. They're gifting testosterone.

24:01

You feel capable. You feel smart. Wow,

24:03

you're good at what you do, right? And

24:04

you leave feeling like like I'm so good.

24:06

This is for men and women. You're

24:08

gifting

24:08

serotonin, calm, belonging. You got

24:12

this. You can be yourself with me. I

24:14

give you permission to be yourself. I

24:16

love you for who you are. Like I think

24:17

one of the reasons why people often

24:19

verbal vomit on me. Like they tell me

24:20

everything about their lives. I think

24:22

it's because I'm I'm like trying to gift

24:24

them serotonin. I want them to feel that

24:26

like they can be absolutely themselves

24:28

and I accept them for exactly who they

24:30

are. So serotonin, dopamine, and

24:32

testosterone. If we can gift those out,

24:33

I call it like the chemical cocktail.

24:35

Like that's the cocktail I want to give

24:37

to everyone in my conversation. And

24:38

that's what master communicators are

24:39

doing. And how would I give you all

24:41

those things? Okay. So, you break the

24:43

script by just waking me up, right?

24:44

Like, this is going to be different.

24:45

Then you ask, "What have you been

24:46

looking forward to?" Like, if you ask me

24:48

what's been front of mind, I'm going to

24:50

probably give you a negative answer to

24:51

be quite honest with you. Have you do

24:53

you usually get negative answers to that

24:54

question? Negative or neutral or it's

24:58

typically something workrelated. So,

25:00

they'll say, "My book tour, I'm trying

25:02

to get this published." Blah blah blah.

25:04

Yeah. And you're bored, aren't you? Uh,

25:05

it's somewhat interesting to me cuz I

25:07

write it down and then I'll talk to them

25:09

about it. But I mean, if it was a social

25:10

conversation, it wouldn't be

25:12

interesting. Yeah. And I would argue

25:13

like you would be more engaged if you

25:15

got an exciting answer even in this

25:17

setting. So you're bored, they're bored.

25:20

So one, if you're like looking forward

25:22

to anything, got any fun plans coming

25:23

up? Those are all like gifting little

25:26

bits of dopamine. Then capitalizing on

25:30

any moment that I call it a meto moment.

25:32

I have this theory. It's called thread

25:34

theory. And it's this idea that in

25:36

conversation we are throwing threads at

25:39

each other. So like if we have a shared

25:41

thing, I have thrown a thread, you get

25:43

it, and you pull it. And it's like

25:44

you're trying to get even more out of

25:45

me. The more threads there are between

25:47

you and me, the more we like each other

25:48

and the closer we get. Me too moments

25:51

create serotonin. When I say I like X

25:54

and you're like, what? I like X, too.

25:56

We're like

25:58

like chemically. And that makes me feel

26:00

serotonin. It makes me feel calm,

26:02

belonging. I can be myself. So anytime

26:04

in a conversation that someone says

26:06

anything that you agree with or you feel

26:07

like I have that too, you want to

26:09

capitalize and be like thread me too.

26:12

How do you stop it feeling like you're

26:14

making it about yourself though because

26:16

if you said to me you've got a cyber

26:18

truck outside. If if if you walked in

26:21

and said, "Oh, I've got a just bought a

26:22

cyber truck." And I go, "I've just

26:23

bought a cybert truck." Okay. So there's

26:25

a big difference between how you said it

26:26

and how I said it. Okay. So I say, "I

26:28

just got a cybert truck." "Oh yeah, join

26:29

the club." That's what you want me to

26:31

say? Yeah. I wouldn't say it like that

26:34

though. There is a difference here

26:35

because I'm British and British people

26:36

are very like we're very like you know

26:38

what I mean? You're so demure. Is that

26:40

what it is? We're just very Oh yeah,

26:42

join the club. Could you imagine? I

26:44

would have liked it. You would freak out

26:46

that you're saying that you would like

26:47

it because it's so weird. Not because I

26:49

like weird people. Is there anything

26:51

else in the first impressions bucket

26:53

before we move on to second impressions?

26:56

And what I mean by that is really like

26:57

how do I then cement and invest in that

27:01

relationship so I can keep it. Mhm.

27:03

Okay. So, if you've made a good first

27:05

impression, you are set up for success.

27:07

It's great. If you're making a second

27:09

impression because you weren't sure how

27:11

the last one went, right, or you want to

27:13

kind of build on it further. Your best

27:16

bet is to show them how much they were

27:18

on your mind. Everyone's number one

27:21

worry in this world is, did I leave an

27:22

impression? Am I memorable? That's what

27:24

we want to know. So, the very first

27:26

thing you want to assure them is, h, I

27:28

loved our last meeting. I've been

27:29

looking so forward to this lunch. Right?

27:33

So, can you assure them that you're so

27:36

happy to see them, talk to them, hear

27:37

from them, say anything on the phone? Oh

27:39

my gosh, I'm so glad you

27:40

called. Like that warmth of you were

27:44

right to call, you were right to text,

27:46

you were right to show up, right? Like

27:48

if someone texts me, I of course like

27:50

not if I'm texting one all day long, but

27:51

if someone texts me and I'm like, "Oh my

27:53

gosh, I'm so glad you texted." I will

27:55

literally say that. I was just thinking

27:56

of you, right? Like, "Oh, I'm so glad

27:59

you reached out. I always love our

28:00

conversations. Like that immediate

28:02

you're good here is serotonin. That

28:05

that's that belonging feeling of like

28:07

you're already safe. You're letting

28:08

someone be themselves right off the bat.

28:10

What about online first impressions? Is

28:12

there anything that I need to think

28:13

about if I'm on because so much of our

28:14

lives runs on Zoom or Google Hangouts

28:16

now. So yes. Okay. So first, can we talk

28:18

about just um like dating apps first of

28:21

all? Okay. So they've actually done

28:23

research on this. You are better off

28:25

opening with a unique word or phrase

28:29

than just hi, hello, how are you? So

28:31

like howdy if you're in Texas, even if

28:33

you're not in Texas, howdy,

28:36

aloha, what's good? Anything that's not

28:39

that hi or hello is a little bit

28:41

different. It's going to make you stand

28:42

out. So if you can Hey. Nope.

28:46

You're defeating the spirit of the study

28:48

here. Okay. Okay. So like not a hey, not

28:51

a hi, not a what's up, not a how are

28:52

you. Okay. But like, can you have like a

28:54

like like a signature phrase or like uh

28:57

bingo? I would take it. You would take

28:59

it. Bingo. I'm in your

29:02

inbox. They they study this and they

29:04

found that we're there's so much noise.

29:07

There's so much noise that if you can be

29:09

the red apple. So, this is a story when

29:11

I was I used to be a camp counselor when

29:13

I was younger. That's how I made money.

29:15

And I noticed this phenomenon during

29:18

break where I would bring always a

29:20

basket of fruit for break. And usually

29:22

it was all red apples or all green

29:24

apples. And I noticed if I had a basket

29:27

of green apples and one red apple, every

29:30

single camper had to have that red

29:32

apple. But I would ask them, "Do you

29:35

like the red apple better?" And they'd

29:36

be like, "No, I just want that one cuz

29:37

it's the only one." And I've never

29:40

forgotten that in that I think that

29:41

really special people, master

29:43

communicators are the red apple. They're

29:45

not oranges. They're still fitting in

29:47

with everyone, but they're just like a

29:48

little bit different. And that's I think

29:50

how it should be both in business and

29:52

also in romance is can you be a red

29:54

apple? Well, you're still the same.

29:55

You're not like wacko crazy, but you're

29:57

like a little different than everyone

29:58

else. So like a bingo or a howdy or an

30:01

aloha or a shalom or whatever it is. I

30:04

think that it makes you stand out just

30:06

enough where you have that kind of peak

30:08

effect. The peak effect is like you piqu

30:10

someone's curiosity a little bit and

30:12

that that really works. That's why

30:13

marketing campaigns that are a little

30:15

different, they always work better. And

30:17

what about then on Zoom and other sort

30:19

of business professional environments?

30:21

Okay, so in Zoom in professional

30:23

environments, please turn your camera

30:25

on. Yeah, please turn your camera on.

30:28

This sounds obvious, but more and more

30:31

people are turning their camera off,

30:32

especially if you have backto-back

30:33

meetings, but if you can have your

30:35

camera on just for the first few

30:36

seconds, it is a gamecher for people's

30:39

perception of you. So one is make sure

30:42

that you are not accidentally negative.

30:44

Here's how this happens.

30:46

Can you see me? Can you hear me? Oh. Oh,

30:50

hi. A lot of Zoom impressions happen

30:53

where someone is caught off guard or

30:55

they're in the middle of like, can you

30:56

see me? Can you hear me? And they're

30:57

fixing themselves and then they make a

30:58

first impression. No, your first

30:59

impression already happened. It happened

31:01

the moment your camera turned on.

31:03

Remember, your first impression on video

31:05

happens the moment someone first sees

31:06

you, not when you start talking. So,

31:09

your first impression is usually, "Hey,

31:11

morning." So, you raised your hand

31:13

there. I always I always give a wave or

31:15

a hi. I make sure my camera is at least

31:17

3 ft away from my nose. Like I literally

31:19

have measuring tape to make sure I'm not

31:20

too close. I make sure that my body is

31:22

angled towards the camera. And then

31:24

usually I have a question ready. And

31:26

here's why. In person it's so much

31:29

easier to make conversation especially

31:30

around context or like oh you know how

31:32

was it getting here? I loved your cybert

31:34

truck. Very hard on Zoom. And so what

31:36

happens is you get on you go hi. Hi.

31:41

whether good where you are. It's like

31:44

it's so awkward. Be ready. Be ready with

31:47

an anecdote or a question. I like an

31:50

anecdote. So, if you've done anything

31:52

good, interesting, seen anything good or

31:54

interesting, I want you to be ready to

31:55

share it. It sounds like this. Hey,

31:58

morning. Oh my gosh, I just discovered

32:01

the best breakfast taco in Austin. Best

32:03

breakfast taco in Austin. Have you ever

32:05

had a breakfast taco? Whatever. But like

32:08

I was ready to go with that anecdote. I

32:10

think that that's how we should

32:11

pre-start all of our video calls is like

32:12

some small anecdote or story and that

32:15

also helps in conversation like I

32:17

believe everyone should have a story

32:18

toolbox. So in conversation there are

32:21

certain topics that will always come up.

32:23

Weather, traffic, and where you're from.

32:27

So here's my challenge. This is what

32:28

master communicators do. Whenever those

32:30

three topics come up, I want you to have

32:32

one story about each of them. It could

32:34

be a trivia. It could be a story. It

32:35

could be a fact that you're ready to go

32:37

to shift the conversation away from

32:39

boring weather to something really

32:40

interesting. When someone asks, "Where

32:42

are you from?" you should say, "Oh, I'm

32:45

from Los Angeles. Interesting fact,

32:47

interesting story." That little

32:50

interesting story. Like someone the

32:51

other day said to me, "Oh, I'm from this

32:53

place in maybe Liverpool." Liverpool.

32:56

And he said, "Oh, it's where Banksiey's

32:57

from." And I was like, "Oh." And we had

32:59

a whole conversation about Banksy. And I

33:02

was like, "That was it." He said where

33:04

he was from, but instead of being

33:05

Liverpool, I'd be like, "Cool. Never

33:07

been there." He was like, "Liverpool?

33:08

It's supposedly where Bangsy from?" I

33:10

was like, "Really? But don't we do we

33:12

even know who Banksy is?" And he's like,

33:13

"Well, we don't know, but he could have

33:14

been in my high school." We had a whole

33:16

fun conversation about Banksy. And I

33:18

asked him afterwards, I was like, "Do

33:19

you always share that comment?" He's

33:21

like, "Yeah, because it creates the most

33:22

interesting conversation." So, when you

33:25

say where you're from, have an

33:26

interesting fact or interesting story.

33:28

Um, I read a book about traffic

33:30

literally to have interesting stories

33:31

about traffic. Like for example, in Los

33:33

Angeles, everyone says the 101, the

33:36

five, the 10. That's the only place in

33:39

the world where we say that. So

33:40

sometimes I'll even like someone will be

33:41

like, "Oh, traffic." And I'll be like,

33:42

"Oh, so are you athe person? Do you say

33:46

'the'? And we get in a whole

33:47

conversation about." So like I have

33:49

little things that create a little bit

33:52

of juice and I'm always rotating them

33:53

out. So in your phone, create a note

33:55

called story toolbox and have the topics

33:57

that typically come up in your

33:58

conversation and start saving little

34:00

stories for them. It is the same stuff.

34:02

It's like 80 90% of the time it's the

34:04

same stuff. It's the same questions. How

34:06

are you? Where are you? How's the

34:07

weather? Traffic. I'm constantly adding

34:09

to that story toolbox and I'm rotating

34:10

out my facts and trivia cuz I get bored.

34:13

What if you like stumble across the same

34:14

person twice and you don't realize

34:15

you've hit them with the same story?

34:16

Because if you if we do I don't talk to

34:18

the same people again. Just

34:21

if we did a couple of Zoom calls and you

34:23

kept coming on going, "Are you a that

34:25

person?" Or I'd go, "Wait a minute."

34:27

Like, no. If we were doing regular Zoom

34:29

calls, you would know that I'm probably

34:30

going to ask you what's good and you'd

34:31

probably be pre-thinking about what's

34:32

good in your life. Like I have a friend

34:35

who always asks, "What are you

34:36

learning?" And whenever I go hang out

34:38

with him, I make sure I'm learning

34:40

something. Like it actually preps me in

34:41

a good way. So you would know me for

34:43

certain questions. And that would I

34:45

think my my experience is when you're

34:48

known for asking better questions,

34:50

people actually come into the

34:51

conversation more excited with better

34:53

expectations to interact with you. So

34:55

like be known for it. Like fine, be

34:56

known for the traffic trivia. Or like

34:58

worse comes to worse. Someone says, "Oh

35:00

yeah, the the thing. We talked about

35:01

that last time." And I'll be like, "Oh

35:02

my gosh, yes." And then I forgot you're

35:04

from Ohio.

35:06

Great. I remember you. How important is

35:08

the background on your Zoom videos?

35:10

Yeah, pretty important. I also um have a

35:13

thing against like blurred out fake

35:16

backgrounds. I don't like when people

35:18

use a fake background. I think there was

35:20

actually some Harvard business research

35:21

on this, but it was during uh COVID, so

35:23

it kind of changes, you know, the the

35:25

research. But as a human, we get very

35:28

distracted by fake backgrounds. So,

35:30

please think twice about blurring out

35:32

your background or putting a fake

35:33

background around you, like, you know,

35:34

one of those backdrops. The the the eye,

35:37

it's like a green screen. You know, when

35:38

you see on a green screen, your eye is

35:39

like something is not right. people will

35:41

perceive you as more inauthentic. I

35:43

would much rather you have conversation

35:45

cues behind you, right? Like you have

35:46

the most wonderful bookshelf of cues and

35:48

captivate up there, right? Like my

35:50

books, which I love. Um, and you rotate

35:52

those books out. So, as I'm talking, if

35:54

I wanted to make conversation with you,

35:55

I could be like, "Oh my gosh, yes, Peter

35:57

Aia's book outlive so good. Did you like

35:59

it? What was your biggest takeaway from

36:00

that?" Like, it gives me gifts of

36:03

conversation. I also noticed like one

36:05

time I was looking at Kevin Hart. He was

36:07

on a Zoom call and his background was

36:10

all of his favorite comedians behind him

36:13

and it was like a great conversation

36:14

starter and he even had um uh one of the

36:17

comedians behind him was like holding up

36:18

his hand like this like literally in a

36:20

permanent hello and I was like oh my

36:21

gosh like Kevin Hart doesn't even

36:22

realize he's doing the best non-verbal

36:24

cue there is which is palms like we love

36:27

a palm and what about looking at the

36:29

camera versus looking at the face of the

36:33

person so I try to make them as close as

36:35

possible so like just physically

36:37

speaking, if you can try to make your

36:38

camera and your and the person as close

36:40

as possible, it's going to help you be

36:42

more authentic, right? So, like my my

36:44

screen is not over here. I see some

36:45

people will have the mistake of they're

36:47

like, you know, they're off to the side

36:48

as and like kind of looking over their

36:50

shoulder at the camera. Please don't do

36:52

that. So, I have mine even like up

36:54

propped up. So, like your face would be

36:56

very close to the top of the camera. If

36:58

you can get 50% eye contact with them

37:00

and 50% eye contact with the camera, I'd

37:02

be very happy. Research does show that

37:03

we can get oxytocin through a screen.

37:05

Really? Yeah. Yeah, even though it's not

37:08

real, our brain is still sort of, oh,

37:10

yeah, they're they're looking at me,

37:11

they're talking to me, they're not

37:12

hiding anything. So, 50/50 if you could

37:14

do it. Now, we were talking a second ago

37:16

about first impressions, um, then second

37:18

impressions, but also dating profile

37:20

photos yesterday or the day before. My

37:23

team here took you to a bar in Austin,

37:26

Texas, and you met two different couples

37:28

that were going on a first date, and

37:30

your job was to coach them both so they

37:32

had success on that date. And on that

37:35

first date, one member of the couple had

37:37

an earpiece in so you could speak to

37:39

them directly and give them advice on

37:40

what they should do. We're going to play

37:41

some videos for anyone that's um able to

37:43

watch, but you give me the context and

37:44

what what happened and what you

37:45

observed. I was shocked by these dates.

37:49

I was shocked because every single

37:52

person except one hid their true

37:54

feelings and that did not serve them. So

37:57

we had the very first date and they were

37:59

very well matched by the way. Like I

38:00

liked both of them. What was shocking

38:02

about this date though is the female

38:05

Ashley, I could not tell if she liked

38:08

him. I literally had no idea. And I was

38:10

in her ear. So I was whispering in her

38:11

ear things to say and to ask. I was

38:14

giving her all the warmth cuz she looked

38:17

very cold. You would never have known

38:20

she was into this guy. You would not

38:21

have known. She said, "Oh yeah, I'm

38:22

really physically attracted to him."

38:24

Like what? You didn't act attracted at

38:27

all. And her questions were all very

38:31

factbased. What I wanted her to do is

38:33

bring in more warmth so we can watch it

38:34

if you want. Let's watch. See, are you

38:38

ready to meet your lady?

38:40

Are you ready? Yeah. Okay. So, what is

38:42

going to be your opening line? This is

38:43

the We got to prepare a conversation

38:45

starters because we can't do a how are

38:46

you, a how are you? We can't do that.

38:49

What if I started with a who are you?

38:51

Okay, that breaks the scripts. I like

38:52

it. That I mean, yeah, that's like what

38:54

the Can I give you another one though?

38:55

Can you consider uh what's been good?

38:57

And remember this could also the same

38:59

tip if you were to see someone in a

39:00

grocery store, someone in the park. It's

39:01

like what's the opener when you it's

39:03

cold, right? So like I I don't like a

39:05

how are you? I don't like a what's up

39:06

dog. Yeah. Weather's great, right? No.

39:08

No. No. I know. No, no. So like like

39:11

what's what's been good or like what

39:12

feels good to you? If you see something

39:13

you like about her, feel free to

39:15

authentically compliment. If Oh god.

39:17

Right. If you're like, "Oh my gosh, you

39:20

look beautiful." You know, like that's a

39:22

good one. So I think you can ask like

39:23

what what's the goal you're working on?

39:24

Like cash still a little good. Because

39:26

then they'll say, I mean, know what do

39:27

you think you're going to be in Austin

39:28

forever? That's a very casual way of

39:30

being like, what's your five-year plan?

39:32

My goal is a little bit of depth. I know

39:34

I know you can make friends with anyone,

39:35

but I want you to see if there's like an

39:36

actual connection there. Okay. Okay. And

39:38

then to see if it's if you want a

39:40

connection with her, I want you to ask

39:41

her out at the end of the date. Yeah.

39:43

So, what did you observe there when you

39:45

watch it back? Okay. So, do you see he

39:46

got nervous? Yeah. his body langu. Oh,

39:49

because I knew it's easy for him to make

39:51

friends with anyone. And very likable

39:53

men sometimes have a have really a hard

39:54

time getting serious relationships

39:56

because they're so likable. They can

39:57

make friends with everyone. They get

39:58

confused about where the where the depth

40:00

is. Is that a bit of a defense mechanism

40:03

as well? It's a defense mechanism. It's

40:05

also what he's good at. We want to do

40:06

what we're good at, which is, you know,

40:09

making a chitchat. And a lot of people

40:11

do this on dates. They'll be like,

40:12

"Where are you from in Austin?" No,

40:14

that's the wrong question. What you ask

40:15

is, "What are your favorite secret spots

40:17

in Austin? What do you love about

40:19

Austin? What are the most underrated

40:21

restaurants in Austin?" That is breaking

40:23

the script. And that happened to them on

40:25

the stage. There was a good five or 10

40:26

minutes of boring fluff because they

40:28

were on that. And I was like, "Get to

40:29

the deeper questions." So, when you're

40:31

asking these questions to prepare ahead

40:33

of time, what's the most underrated

40:35

thing? What's your favorite thing that

40:36

would have been better? But he got very

40:37

nervous when I started. I challenged him

40:39

on depth. So, the next video is them

40:41

meeting. M feel free to pause it if

40:43

there's anything pertinent or anything

40:44

interesting you want to show me. What's

40:46

your favorite spot to go to around here

40:48

then? Um to be honest, I don't go out

40:51

very much. Okay, nice. What do you do? I

40:55

Okay, she If someone said that to me,

40:58

I'd assume they weren't interested in

40:59

me. Exactly right. Okay, so this is

41:03

called dreamkilling in conversation.

41:05

When someone asks you a question and you

41:08

shut it down by saying, "I don't do

41:09

that. I don't like that. I don't want

41:11

that with nothing else left. Like she

41:14

just stopped. I don't to be honest, I

41:15

don't really go out that much. And he

41:17

said to me afterwards, that's the thing

41:18

I'm most nervous about is that she sort

41:19

of shut that down. So when you don't

41:23

like something, don't dreamkill the

41:25

conversation. A better way to answer

41:26

that would be, you know what, I do love

41:29

to be in my jam jams at home on the

41:31

couch watching Netflix, but for the

41:33

right occasion, I can get out and party

41:34

sometimes. Mhm. That would have been a

41:36

better way to answer that question

41:38

because it's a little bit playful and

41:39

it's not totally dreamkilling his

41:41

charisma. And watch this. She's going to

41:42

act like she's not interested at all,

41:43

but she's actually very attracted to

41:45

him. She said that to me.

41:47

Work a lot. Okay. Tell him something you

41:50

love. Tell him something you love. What

41:52

do I love? Um, what do I what do I love?

41:54

What I love to do? Uh, work out, be

41:57

outside. Um, be active. Yeah, these are

42:01

waters. Okay. Yeah. I was like, I don't

42:03

know what this is. you would, you know,

42:05

if you would like one. Always, always do

42:07

a cheers. Cheers, Stephen. Cheers.

42:10

Cheers. Cheers. What does that do? Okay.

42:12

Cheers. Mhm.

42:15

It immediately warmed her up. She was

42:17

very, very stiff in this. And I was

42:20

like, I said to her in her ear, by the

42:21

way, he did not know. Kendrick, poor

42:23

Kendrick, he still doesn't know that I

42:24

was. He We never told him. I never told

42:26

him. Okay. Surprise. Um, he didn't know

42:30

that I was in her ear whispering. She

42:31

was so stiff. I said, "Tell him what you

42:33

love." because I was trying to get her

42:34

to show any kind of warmth or excitement

42:36

at all because she was so stiff and then

42:39

she still she was like, "What do I love?

42:40

I work out." I just can't believe that

42:43

she actually liked him. Yes. Because

42:45

everything about her is giving I can't

42:48

wait to leave. This is why we're having

42:49

a baby crisis. Is because we're afraid

42:52

to show that we like someone. She was

42:54

physically attracted to him and into

42:56

him. You would never know it. I was the

42:58

one saying, "Cheers him. Say what you

43:01

love. ask him about his family. And so I

43:03

think that this is a crisis because we

43:05

think we're being obvious but we are not

43:07

being obvious. Yeah. I don't know. I

43:10

know. I was just sitting here like this

43:12

is a Tuesday which is crazy. How long

43:15

have you been in Austin? Two years.

43:18

Okay. What? No. That's great,

43:21

right? Like like that's why that didn't

43:24

work. You just heard it. That's why I

43:25

don't want you to do on a date. It's a

43:26

conversational dead end. No numbers

43:29

questions. Unless you are absolutely

43:30

desperate for conversation, you're

43:31

willing to ask a follow-up. But it was

43:33

like, "How about you?" Horrible. How

43:36

long you been in Austin? She went, "Four

43:37

years." And then there was a gap. She

43:39

had no intent at all of asking a

43:41

follow-up question. Right. No. No intent

43:42

at all asking a follow-up question. And

43:44

he didn't know what to do with it. It's

43:45

funny cuz when I watched this, I think

43:47

he really likes her because he's leading

43:49

the conversation and she's just hitting

43:51

the ball back. That's right. But

43:53

actually, she was very into it. She just

43:54

didn't know how to hit the ball back.

43:56

Right. So, if you're going to be in

43:58

conversation, you want to be a master

43:59

communicator. By the way, there are

44:00

drivers and passengers in conversation.

44:02

This is what I'm researching right now.

44:03

You actually don't want all drivers,

44:05

right? Like, you don't want two people

44:06

asking all the questions, but you have

44:07

to be a good passenger. But, she should

44:09

have said two years, but actually, I

44:11

feel like Austin has changed so much in

44:13

the last two years. Have you noticed

44:15

that? Have you been here for a long

44:16

time? Like, she should have added one

44:18

more thing to not dream kill. Uh, like

44:21

three years. Okay. Yeah. I'm from Ohio.

44:24

Okay. Like the Akran area. Okay. So, ask

44:27

him what do you love about Ohio? Do you

44:28

love Do you miss Ohio? No. No, not

44:31

really. I mean, I'll go back. My whole

44:32

family's there, right? Can I ask how old

44:34

you are? Uh, guess. Oh, okay. Guess 30.

44:38

Um, 30. Yeah. Why did you say guess 30?

44:41

Okay. So, I was giving her a micro win.

44:45

So, she remember we're trying to gift

44:47

dopamine, serotonin, and testosterone.

44:49

Very simplified. It was not going great,

44:52

right? I was watching and this is like,

44:53

oh my god, we're talking about Acron

44:54

Ohio. we're in trouble now, right? So,

44:56

he tried with her. So, I knew if she

44:59

guessed right, it would like make her

45:00

feel good. And I needed her to feel

45:02

good. So, she would start driving. She

45:04

would start driving the conversation.

45:05

So, that's why I made I told I knew his

45:06

age. I'll be 31 in like a week. But,

45:08

okay. I know you're not supposed to Oh,

45:10

wait. Your birth So, you're an Aries?

45:12

Yeah, I'm an Aries, too. Me, too.

45:14

Moment. They set this up on purpose.

45:18

They literally did. Yeah. Wait, so what

45:20

day is your birthday? April 1st. Okay.

45:22

Oh, I'm March 29th. What are you Are you

45:24

serious? Yeah. I think that's my

45:26

mother's birthday. What's her body

45:27

language giving here? Very closed. Yeah.

45:30

And in I never done this before. I

45:32

wanted to say to her, "Open up. Laugh

45:35

more. Touch your lips. Touch your hair."

45:37

There's a lot of things that women can

45:39

do to show I am feeling physically

45:40

attracted to you. But I was like, like I

45:43

wasn't sure she was physically

45:44

attracted. So here I am thinking, is she

45:47

physically attracted? If she wanted to

45:49

show him I'm into you, she could have

45:51

touched her hair. She could have touched

45:53

her lips. She could have touched the

45:55

side of her face. All of those are

45:56

gestures of like self-touch that show

45:59

interest, but she didn't show any of

46:01

that. She also was see how tight, see

46:03

how little space she's taking up.

46:05

Defeated body language, let's say. So,

46:07

very, very closed off. We are going to

46:09

be in trouble if we can't show that we

46:10

like someone. I also want you to notice

46:13

as soon as they had the me too moment,

46:14

the thread theory, they both warmed up.

46:16

Yeah, they did. Yeah. Like once we get a

46:18

me too moment, it's like so much faster

46:20

to laugh more. She actually like

46:21

literally physically relaxed cuz we I

46:24

love dancing and they like always have a

46:26

DJ. It's more like clubby. You love

46:28

dancing. Say I love dancing. I love

46:30

dancing. Yeah, I love throwing ass.

46:32

That's what I She was going to let that

46:33

go, but I was trying to give her a

46:35

thread. I love dancing. And also I'm

46:37

trying to get her to say love. So a lot

46:39

of the questions I like, what do you

46:40

love about Ohio? Do you love dancing?

46:42

Like when you use more words like that,

46:45

you're actually queuing for that. I

46:47

think we talked about last time that

46:48

when you use like when they had people

46:50

split up into Wall Street and community,

46:52

people who were told they were playing

46:53

the community game actually acted in a

46:55

more communal way. When you use words

46:57

like love and excitement and good and

46:59

looking forward, you actually create

47:01

those feelings. So on a date, you want

47:03

to be using the words that you're trying

47:04

to create, especially because she

47:06

actually felt something. She liked him a

47:08

lot. But even beyond a date, right, in a

47:10

professional context. Yes. So that then

47:12

it would be like uh let's have some wins

47:14

like what's good, right? You're trying

47:15

to have efficiency and productivity and

47:17

trust and collaboration. If you want to

47:19

have a collaborative meeting, literally

47:21

in your calendar, call it collaboration

47:23

meeting. If you want to say hi team,

47:26

every time you say team, you're priming

47:28

for team. Mhm. Right. So those words

47:30

really matter. I'm I'm kind of like like

47:33

a early bed kind of person. Yeah. No, I

47:36

love that. I I'm not

47:39

I like I could like every night or just

47:42

like the weekends. I'm extremely

47:44

extroverted, so it's like, okay,

47:45

absolutely, let's go. And then it's like

47:47

I'm so tired. Yeah. Um I'm extroverted

47:51

and introverted. Like once I'm out, like

47:53

I'm not I'm probably not going home.

47:55

Yeah. But then it's like I also love my

47:59

like alone time. I'm learning. Okay. So,

48:01

do you hear she's using vocal fry? When

48:03

you use closed body language, it affects

48:04

your voice. So I vocal fry is when

48:07

you're like, I love going out and I kind

48:09

of love Right. So, she's starting to go

48:11

into a little bit of vocal fry here,

48:12

which is not attractive. We do not like

48:14

vocal fry. Why is she doing that? I

48:15

think she's doing it because she's so

48:17

closed. It's very hard to get good vocal

48:18

power when you're that closed, right?

48:20

So, you can hear it here. Wake up and

48:23

it's next week. Yeah. Yes. Who did that?

48:27

But then it's like I also love my like

48:30

alone kind. I'm learning to love it

48:32

more. Yeah. We could still go get a

48:34

drink if you wanted if you're not busy.

48:36

Or go another day after your birthday.

48:39

Okay. If you're interested, we can do

48:40

that after my birthday. Yeah. Can I ask

48:42

you a question on that? He seemed to

48:45

bottle it there. He He said, "We can go

48:47

get a drink if you want to. If you're

48:48

interested or we can go, but I I it's

48:53

cuz she didn't immediately be like,

48:54

"Yeah, no." I got a little angry after

48:57

this date. Uh basically, tell me you'd

49:00

love to go out. Just like

49:02

No, I would love to go out when I get

49:04

back. So, yeah. Yeah. Let's make it

49:07

happen.

49:07

That's in about 45 days cuz you're going

49:11

to Europe. Yeah, for 30 days. Maybe

49:13

something sooner. Are you leaving uh

49:15

like right on your birthday? No, I'm

49:17

leaving on the 21st, but that's in 10

49:20

days. And I haven't finished booking the

49:22

whole entire trip. Yeah, I know how to

49:24

run those numbers. Yeah, she rejected

49:27

him. I was real mad after the date

49:31

because I asked her, "Are you attracted

49:33

to him?" "Yes." "Did you like him?"

49:35

"Yes." Did you have fun? Yes. Would you

49:38

like to go out with him again? I'm real

49:40

busy. I was like, girl, we handed this

49:44

guy to you on a silver platter. He's

49:46

fun. You're attracted to him, and you're

49:48

too busy. Busyiness is not a mark of

49:51

success. Busyiness is going to prevent

49:53

you from finding your person. And this

49:55

is a problem we have. We're so busy with

49:57

our self-care rituals and our workouts

49:59

and our work that we are missing

50:01

opportunities for connection. And

50:03

connection is the thing that's going to

50:05

make us healthy, happy, and live a long

50:06

time. We have to stop saying we're too

50:08

busy to connect with good people. Was

50:10

she actually too busy? Like, or is she

50:12

scared or something? Cuz I just don't

50:14

understand that. I literally think she

50:16

thought she was too busy. And I was

50:18

like, get your priorities straight. And

50:20

so this is not even if you're looking

50:22

for your person. I also see this with

50:23

friendships. Friends where we we put our

50:26

friendships last. But actually, if we

50:28

were having a hard moment or a health

50:29

crisis, who do you want? your support

50:31

system and your friends. We have to

50:33

start prioritizing the connections in

50:35

our life, especially with good people.

50:37

And so I it made me angry because I

50:39

thought this could be a great person for

50:41

you. Do you know what's really wild is

50:44

had they met in a village 100 years ago,

50:46

they'd been married, married babies,

50:48

married. But I guarantee if you hadn't

50:50

intervened in this situation, and this

50:52

wasn't if you weren't sort of coercing

50:54

them to like to hang around with each

50:55

other, they'd never see each other

50:56

again. Yeah. And I said to after after

50:58

the mics were off, I was like, "Go get

51:00

him, girl. Go get him." And they did.

51:03

And they sat in the bar and they chatted

51:04

for the entire hour and they walked out

51:07

together. Yeah. They left together. By

51:09

the way, let's get some DAO babies.

51:11

Let's get some babies. I will be an

51:13

officient at the wedding. We can do it

51:15

together. I imagine Imagine if they But

51:18

it's so I've been thinking about this a

51:20

lot lately. We were talking about it as

51:21

a team. I was saying one of the issues I

51:22

think people have these days is we just

51:24

have too many options, too many choices.

51:26

Yeah. So, jam choices. Do you know the

51:28

jamster though? Yeah. Yeah. You have

51:29

two, you have, you know, 20 jams on a

51:31

table. Yeah. People will pick none

51:33

because there's too many. When there's

51:34

only three, people buy more. Yeah. Very

51:36

simple. And this is going on in dating

51:38

at the moment. Do you know what it was?

51:39

A friend of mine, um, we were having a

51:41

debate actually in the room over there a

51:43

couple of days ago. And they were saying

51:45

to me, I just need to meet more guys.

51:47

And I'm sat there thinking, your actual

51:49

job is networking. Like, you get paid to

51:52

meet people. You know more people than

51:54

anyone I know. I could say right now I

51:56

could say to this person, I need

51:59

a chiropractor in Las Vegas and this

52:02

person would should go I know the guy.

52:04

Oh wow. So I was saying like the issue

52:07

might be that you know you have too many

52:09

options. Too much jam. Too much jam.

52:12

Okay. So too many choices is one. But I

52:14

also think like we are so accidentally

52:17

we become so obsessed with our morning

52:18

routine, our evening routine, our

52:21

rituals, our self-care. Selfcare wasn't

52:23

even a thing that we talked about when I

52:24

was on social media 10 years ago. So

52:26

what happens is I see rigidity. There's

52:28

a new rigidity happening for both men

52:30

and women, but a lot of women too where,

52:32

oh, I can't go on that date because I

52:35

have to do my morning routine. I can't

52:38

do that thing because I have to get my

52:40

workout in. And I think that we are

52:42

putting our connections in last place.

52:44

When actually, if we want to know what's

52:46

really good for our health and our

52:47

longevity, it's our relationships. We

52:50

get the most of the good chemicals of

52:52

the good h happy laughs and the

52:54

endorphins when with other people and we

52:55

keep putting it last. You must meet

52:57

people though that they've been on like

52:58

a 100 dates and they they tell you that

53:01

they just can't find the person and you

53:03

go 100 dates like 100 years ago you

53:05

wouldn't even know 100 people. Yeah. And

53:07

you'd be happily married. Yes. Yes. I

53:09

also think our checklists are getting in

53:11

the way. Checklist. So many single

53:13

people I know they'll tell me they have

53:14

a list. They have a list of things that

53:16

they really want. I when I met my

53:19

husband, I did not have a list, but

53:22

there was just a connection there. And

53:24

even though we're very different on

53:25

paper, it just worked. And so I think

53:28

that when people have a checklist, it

53:30

actually blinds them to seeing a

53:33

connection right in front of their face.

53:35

Yeah. And she said to me, I don't know

53:37

if this is on camera or not, so

53:38

hopefully it's okay if I share it, but

53:39

she's like, you know, I just I don't

53:40

know if he's as career oriented as I

53:42

was. Like that's really important to me.

53:44

And I knew that was on her list. On her

53:46

list, on her internal list, career is

53:48

right up top. Now, they didn't even talk

53:50

about career. So, I said, "Well, do you

53:52

did you even know what he does?" Well,

53:53

no. So, she was judging him based on his

53:56

personality. That's it. And it didn't

53:59

check the list. And so, what can happen

54:00

on these dates is they become very

54:02

conversationally transactional. What do

54:04

you do? Check. Where are you from? Don't

54:07

know. Check. So, you're trying to get

54:08

You want kids? Mhm. So this these

54:11

checklists I think are creating a lot of

54:13

rigidity and then you add in the

54:15

busyiness the busyiness trap which is

54:18

I'm so successful I'm so busy busy is

54:20

not a mark of success. Do you think

54:22

there's also an element that we've got

54:23

more and more ambivalent with if we the

54:26

more and more we date the more it

54:27

becomes transactional the more we show

54:29

up with without passion or interest or

54:32

curiosity.

54:34

I I don't know if that's ambivalence. I

54:37

think that is

54:38

um numbness.

54:41

Like people have gotten really

54:43

attractive. I don't know if you've

54:45

noticed this. Yeah, they have. My

54:46

goodness, people are so pretty. Like I'm

54:49

on Instagram and I'm like, "How does

54:50

everyone look so good?" Like I I didn't

54:53

really know anyone with an eight pack

54:55

when I went to school. Like did you like

54:58

No. No. Cuz that wasn't really a thing.

55:00

I'm like old, right? Like I No, no one

55:02

had that. There was no social media. So

55:03

like people had like, you know, normal

55:06

looks. Now people are extremely

55:09

attractive. And so I think that the bar

55:11

has gone up so that we're all like numb

55:12

to how beautiful people are, how funny

55:15

people are, how kind people are because

55:17

we've been on a thousand dates or the

55:19

funniest best thing they ever did is on

55:21

their Instagram and we saw it. So

55:23

anything else is like h

55:26

seen it

55:27

like nothing is impressive

55:29

anymore. Like I there's two challenges I

55:32

recommend for people who are in like

55:33

kind of a funk. Like if you're in like a

55:36

you're burnt out or you're feeling

55:38

lonely or you're like things are not

55:39

working, there's two challenges you

55:41

could consider. The first one is really

55:44

hard and it's the no mirror challenge.

55:47

It's you go 30 days without looking in a

55:50

mirror. Something really crazy happens

55:52

when you cannot see yourself and see how

55:54

good you look and see what you look

55:56

like. And it's especially powerful for

55:57

women. I did it for 30 days. Um and I

56:00

went, you have to do all your normal

56:01

things. You have to go to meetings. You

56:03

have to go out but without looking in a

56:05

mirror which means you usually you don't

56:06

wear makeup, you know, you don't do your

56:08

hair, you kind of just go out as you

56:10

are. First you realize that people still

56:12

like you even if you don't look perfect.

56:15

So no mirror challenge can give you a

56:16

lot of confidence and also can show you

56:18

where your true relationships, your true

56:20

friends are. The second challenge is a

56:22

social media or an online blackout

56:25

challenge which is if you don't have any

56:28

dopamine from your phone, you have to go

56:30

get dopamine oxytocin from inerson

56:32

relationships. So if you have a blackout

56:34

where you cannot go on any social media

56:36

or have any kind of interactions on your

56:38

phone and you have to go out in person,

56:40

you actually do. Like I remember when I

56:42

used to travel for work and I'd get to a

56:44

city and there was nothing to do. Like

56:47

there was no phone in my hotel. I did

56:48

not have an iPad. You could read a book

56:51

or you could try to go out. And that's

56:53

what I would do. I would like get to a

56:54

city and I'd be like, "Well, I have

56:55

nothing to do in the hotel room." There

56:56

was literally nothing to do. I had my

56:59

book or I could go to the hotel bar or I

57:01

could go walk around the city. And I met

57:03

more people in that time of my life than

57:05

I do now, even though I'm connected to

57:08

more people than ever. I was just

57:09

thinking then about something someone

57:11

said to me a couple of days ago, which

57:12

links to what you're saying. Someone

57:13

said to me

57:15

that much of the cause of the insult

57:19

culture is these young men spend lots of

57:22

time playing video games and the video

57:24

games gives them the sense of

57:25

accomplishment, the sense of building.

57:26

It also gives them the like dopamine hit

57:28

when you like win a sword or some coins

57:29

or something. And so I was just also

57:32

thinking about that in the context of

57:33

being like a workaholic. Like if I'm

57:35

working all day every day on a screen

57:37

and I'm constant, which is what I do,

57:39

when it comes to like going out and

57:41

meeting people and networking, for me

57:43

it's like hell. And I'm wondering if

57:45

there's a link there. I'm like maybe if

57:46

I wasn't on the screen all for like 12

57:48

hours a day, I'd have more dopamine left

57:50

over to go speak to somebody. Dopamine.

57:53

And also the energy flip wouldn't be so

57:56

massive. The energy that you're using on

57:58

your computer is very much output,

58:01

right? like you're you're putting your

58:02

energy into your machine to create

58:03

content of some kind. When you go out,

58:06

it's a feedback. It's back and forth.

58:08

Yeah. Go having your brain switch from

58:11

one to the next is very jarring. And if

58:14

you already get dopamine from your

58:15

screen, why what's the motivation for

58:17

going out in person? There's only

58:18

downside. My computer has never

58:20

energized me, but these conversations

58:22

always do. Mhm. Yeah. Why would you go

58:23

out? You're already having the best

58:25

conversations you can do, and you're in

58:26

control. And look, I don't know. Just

58:28

saying. I think you like control. Do you

58:31

think I like control? In what context do

58:34

you think I like control in? The reason

58:35

I I bring up the control thing is if you

58:38

are on social media, you are in complete

58:40

control. You decide how often you

58:42

scroll. You decide where you click. You

58:44

decide when you're done with someone,

58:45

you just exit their video. Well, you

58:46

know, in conversation, if I don't like

58:47

your answer, I can't go off.

58:51

I can't turn your volume down. I can't

58:53

double click on your like. I actually

58:55

have to sit and listen to you. And I

58:57

think that, you know, if you're in

58:58

control of your conversations and even

59:00

like at this table, you are in control.

59:02

Like I'm talking a lot, but like you

59:04

could interrupt me anytime you want and

59:05

I will answer whatever question you ask

59:07

me. And so I wonder, don't be mad at me.

59:11

If in like real conversation, like I

59:14

could ask you anything that I want. Like

59:16

right now I have a thousand questions

59:18

for you, but I'm trying to not ask them.

59:20

Ask me the questions. Well, I asked you

59:22

the one about control, but you didn't

59:24

really answer. You attached it back to

59:26

me.

59:28

You don't think you're a control freak?

59:31

Probably. Okay, thank you. Yeah,

59:33

probably. It's all context dependent

59:35

because when you said control freak, I

59:36

was like, well, I don't have any control

59:37

in that part of my life. That's like a

59:38

democracy. But typically in in business,

59:40

I think that I'm a control freak. Yeah.

59:43

If you ask my team, they'd say, "Yeah,

59:44

he's a control freak." So, I would

59:46

control freak. Am I? He's laughing.

59:50

He was already laughing about it.

59:54

Thank you, Jack. You're welcome. So, I'm

59:56

not a control freak. This is this is No,

59:59

I am. Yeah. So, I think look, I don't

60:01

know. But my guess would be why you

60:03

don't want to go, you know, out with

60:04

people is because you have to give up

60:06

control and you you you have to be in a

60:08

conversation where you might be asked

60:09

something that might be boring or you

60:11

don't like it. And like why? Why? I do

60:13

struggle. I really struggle with like um

60:15

going to like networking events and

60:17

stuff. I really struggle with that

60:19

stuff. I don't love a networking event,

60:22

but I've found that if I have a very

60:24

specific goal, yeah, it's better. So,

60:27

like for example, if I like I'm

60:30

researching my next book. I'm looking

60:31

for conversational case studies. So, if

60:34

I am going to the event and I'm like,

60:35

okay, tonight I'm going to try a new

60:38

question and see how it goes. You know,

60:40

I'm then I'm like, okay, I have a

60:42

purpose. Or if I'm like, I'm going to

60:44

practice some new jokes. or if I'm like

60:46

I'm looking from a a new you know

60:48

business inspiration like that helps me.

60:50

So I think no one really likes

60:51

networking events but if you have a goal

60:52

it makes it a little bit better. Just

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steen10. We're talking about business

61:59

there. If I want to communicate more

62:01

effectively as a leader in business, are

62:04

there any ways that I can become a

62:06

little bit

62:07

more I guess there's different types of

62:09

leaders that struggle with different

62:10

things, but how do great leaders

62:12

communicate? What do they do? Well, oh,

62:14

this is my favorite

62:15

topic. As a leader, especially if you're

62:18

trying to get meet people and new

62:20

people, especially your what do you do

62:23

needs to be I am a who

62:26

helps. A lot of leaders struggle with

62:29

building the right connections and so

62:31

they'll be very either like intellectual

62:33

with their answer. So like or very

62:35

vague. So like I've heard business

62:37

leaders say, "Oh, you know, um I run a

62:39

tech

62:40

company." That that is a dream killer

62:42

for a conversation. People don't know

62:43

what to do with that. So what you're

62:45

better off saying is, "I have a tech

62:46

company and we help aspiring cooks." So

62:50

this kind of actually pulls us to

62:51

another conversation you had in our fake

62:54

date scenario. Yeah. If you click on the

62:56

first link there with the with the

62:59

gentleman whose name is Tim. Tim. Oh

63:02

yeah, Tim. I found it really fascinating

63:04

watching you help Tim introduce his

63:07

profession. I love Tim. So Tim is my

63:09

person. Okay. Tim is my person. Like he

63:11

he Let me tell you about Tim. So Tim is

63:14

a code monkey/software engineer which

63:16

we'll watch that video in a second. He

63:17

is highly technical. He's very kind. He

63:20

loves what he does. And on the date, he

63:23

was actually the only person of the four

63:25

speed daters who showed warmth the

63:28

entire time. And I didn't know. I even

63:31

said to Jack, I was like, "I think he's

63:32

into her." And I asked him afterwards. I

63:34

said, "Are you into her?" And he said,

63:36

"No." And I was very impressed with him

63:38

because he still showed warmth,

63:41

congeniality, and kindness even though

63:44

he wasn't physically into her. And I was

63:46

like, "This is magic."

63:48

I also think that Tim came across as a

63:51

little bit nervous and a little bit

63:52

awkward and I was like, "Oo, Tim, if we

63:55

could just dial up your confidence and

63:56

add that to your warmth, you are going

63:58

to find your person." And so, I love

64:00

Tim. We can watch his interaction. The

64:03

first clip of Tim there, I thought was

64:05

fascinating. That one there. Okay.

64:07

You're going to have a great date.

64:09

First, I can I help you out with some

64:11

some advice? Yeah. Okay. So, ignore the

64:14

cameras completely. Okay. Um, you're

64:15

making great eye contact, which I love.

64:17

Um, she's probably going to ask you,

64:19

"What do you do?" Okay. What is your

64:21

answer to that question? I am a code

64:24

monkey or a software engineer. Okay,

64:27

cool. So, anytime I meet a software

64:29

engineer, it's a good answer, but it's a

64:31

conversational dead end. Yeah. Because

64:32

unless I'm a software engineer, I don't

64:34

know what to say. So, I'm like, so what

64:36

I want you to do is actually create a

64:37

hook. So, you're going to say, um, so

64:39

what kind of coding do you do? Uh, I do

64:42

a lot of backend stuff. That's probably

64:44

too much. Nope. Don't even know what

64:46

that is. You have to think of a hook to

64:48

give me so that you don't have this.

64:50

What do you do? Software engineer. What

64:53

do you do? Teacher, cuz we have to have

64:55

a We can't You can't say I'm a software

64:57

engineer. Do you like art? We can't do

64:59

that, right? How long have you been

65:00

doing it? How about that? I've been

65:01

doing it for five to six years and been

65:04

loving my team so far. So Oh, do you

65:06

lead a team? Uh, I hope to one day, but

65:09

not right now. But you love your team.

65:10

Okay. So I think that that could be your

65:11

hook. So, I think you could say like I'm

65:13

a code monkey aka software engineer. Um,

65:15

the best part of my job is playing with

65:17

code all day, but also like hanging out

65:19

with my team. Yes. Then you're giving me

65:20

a lot of hooks that I can then say next.

65:23

Any body language questions for me. Your

65:24

body language looks great. You're making

65:25

eye contact. I love your visible hands.

65:27

You already watched my Stephen

65:28

interview. Oh, sometimes. Okay. Okay.

65:31

Perfect. So, I think it's great. Mutual

65:33

laughing is really good, too. So, like

65:34

that's great. If you're ever nervous,

65:36

just just laugh. Okay. It's gonna go

65:37

really well. Okay. You got this. Okay.

65:41

So this is exactly what happens with

65:43

highly competent folks is they have an

65:45

answer to the question that's just the

65:46

answer. That's not how good conversation

65:49

works. Master communicators make it very

65:51

easy for people to ask a follow-up

65:52

question or to get hooked in. So

65:54

whatever your answer is as a leader. You

65:57

want to give people enough hook to be

65:59

able to be like, "Oh, I want to know

66:01

more about that." Software engineer

66:03

didn't do that for Tim. Now her response

66:05

to this question is

66:06

terrible. Terrible. Did you see what

66:08

happened in the date? No. Oh my

66:10

goodness. So, uh, what do you do?

66:12

Cheers. Cheers to you as well.

66:16

Um, I am an AI consultant and I make

66:19

tech content. Oh, okay. Yes. In the tech

66:23

space. In the tech space. Yes. Awesome.

66:25

What about you? I am a code monkey or

66:29

code monkey? Yeah. Oh, no. No. Software

66:32

engineer. No. I love my job. Tell them

66:34

something good. Okay.

66:38

Yeah, we love code monkeys. Yeah. No. Uh

66:42

I used to be a code monkey. No way.

66:44

Yeah. You used to um for like six years,

66:46

seven maybe. Yeah. Did you like it? Um I

66:51

did, but I Okay. I thought I liked it

66:54

and then I realized I didn't. No way.

66:57

Yeah. It was like one of those things

66:58

where after it's over you're like, "Wait

67:00

a second. I wasn't that happy." Do you I

67:03

have to say I don't think he should call

67:04

himself a code monkey. Yeah. Yeah, it's

67:05

a bit it's demeaning. Yeah. And also

67:08

people people don't know what it is

67:09

really. Like I didn't even really know

67:10

what it was. I was like what? But it

67:12

sounds kind of you her reaction was

67:13

telling. She went oh no I know. And so

67:16

so so she says oh no. So first of all I

67:19

said to her afterwards why did you do

67:21

that? If you disagree with someone, you

67:23

can disagree with them but then give

67:24

them something else. So she was

67:25

basically like oh no. And then he's like

67:27

yeah I love what I do.

67:30

Yeah. But I think he has responsibility

67:32

there because he shouldn't describe

67:33

himself as a code a monkey anything.

67:35

Yeah. The minute you you sound like you

67:38

are

67:38

a like

67:40

a involuntary like slave to something

67:44

against your will. Totally. If I said I

67:46

was a podcast monkey, you wouldn't think

67:48

you wouldn't think, "Oh, amazing. I'm so

67:50

happy for you." Would you? No. I'd be

67:52

like weird. Exactly. It's the word

67:54

monkey that they're adding makes it seem

67:56

painful. I I think you're right. He He

67:58

came up with a better answer. And this

67:59

is like this is the takeaway for leaders

68:01

is what question are you asked all the

68:03

time? I know people in business are

68:05

asked the same questions all the time

68:06

either networking or in their business

68:08

pitches. I always think this when I

68:10

watch Dragons Den or Shark Tank is like

68:12

you were you knew this question was

68:14

coming. You want to have a really really

68:16

good answer. And so making sure that

68:18

you're ready for the answer and the more

68:19

stories you can use the better, right?

68:21

Like that's why I'm like I want you to

68:22

start that note in your phone of all the

68:23

stories of all the different topics that

68:24

come up is it's so important to have

68:26

good answers with those questions that

68:27

you know are coming your way. What's a

68:29

great answer then? Give me an example of

68:31

a great answer. So if I'm the CEO of a

68:33

media company, what's a great answer? If

68:35

someone says, "What do you do?" Yeah.

68:37

I'm the CEO of a media company. So you

68:38

want to start with clarity. So what is

68:41

it exactly you do? I I don't like people

68:42

who have like these crazy weird metaphor

68:44

metaphors for like Right. Right. So tell

68:46

them what you I'm a CEO of a media

68:48

company and uh you know we work with

68:50

amazing clients like so tell me who's

68:53

the best client you worked for the most

68:55

interesting client you worked for what's

68:56

the most interesting project you worked

68:57

for like tell me that story or tell me

69:00

how you moonlight so if your job is

69:02

boring be like oh you know I'm a CEO of

69:04

a media company but um I garden on my

69:07

free time like like give me the the side

69:09

hustle so I can say oh what kind of

69:11

media or tell me about the gardening so

69:14

give an interesting story about who it

69:16

is you work for or give me a side hustle

69:18

that's really interesting or a passion.

69:20

And I heard you say that using the word

69:22

because as a leader is important to

69:25

getting people to come with you. Humans

69:27

need reasons. When there is a reason,

69:30

even if it's a silly reason, it helps us

69:32

feel more motivated. So, it's a very,

69:34

very silly study that was done that

69:35

looked at this where they had people go

69:37

up to a copy machine in a library and

69:40

ask, "Can I make copies?" Now, everyone

69:43

who's in the line for the copy machine

69:44

has to make copies. Mhm. They found that

69:46

people who went up to the line to to cut

69:48

the line and said, "Um, excuse me. Can I

69:50

make some copies?" They got rejected.

69:52

They were like, "No, dude. Get in the

69:53

back of line. We're all making copies."

69:55

But if someone said, "Excuse me, can I

69:58

make copies? I really have to copy

69:59

this." Like, with a reason, people were

70:02

more likely let them cut. Even though it

70:03

was exactly the same thing as the first

70:05

thing. The point of the study was to

70:06

show that if you have a because, even if

70:08

it's a silly because, people are more

70:10

likely to do things for you. Now, I

70:12

don't love this idea, but I think the

70:13

important point for us is you want to

70:16

know your why. That's why I said tell

70:19

people who you help. So, if you're a CEO

70:21

of a media company, who you help is your

70:24

most interesting client. Or if you're a

70:26

life coach, don't just say, I'm a life

70:28

coach or I'm a a consultant. I'm a life

70:32

coach. I help women who really want to

70:34

get their nutrition under control. Then

70:36

I know who you work for. That's your

70:37

why. And that gives someone a reason. or

70:40

you know, I'd really love to work with

70:42

you. I think that I could really really

70:44

change your nutritional outlook and put

70:45

you in more control of your of your

70:47

nutrition. That because even though it's

70:49

implied, even though I already heard it,

70:51

it hooks someone in to go, "Ah, if they

70:53

have a why, I can buy into that why."

70:55

Mhm. And I don't think he did a very

70:56

good job on that. However, he was very

70:58

warm with her even though he wasn't into

71:00

it. I thought that was very respectful.

71:01

How are either of them supposed to know

71:03

if the other person is attracted to

71:04

them?

71:05

Exactly. This is why I'm doing what I'm

71:08

doing. The number one thing that is

71:10

causing loneliness is we are withholding

71:13

our liking both with friends and in

71:15

romance. With all of these daters, none

71:18

of them, 0% showed any kind of obvious

71:22

liking. How are we going to have babies?

71:24

How are we going to have marriages if

71:26

we're withholding our liking? How are we

71:28

going to have friends if we don't know

71:29

if someone likes us? I think we should

71:31

be going around showing, amplifying our

71:33

likes to people that we're with. So, how

71:35

do I signal that I like someone? and how

71:37

do I know if they like me? Okay, so

71:40

verbally I think it's very easy, right?

71:42

You can be very direct and be like, "Oh

71:43

my gosh, this is so much fun." So like

71:45

my magic phrases, right? If someone is

71:47

interesting, funny, likable, fun, say in

71:51

that moment, h this is so fun. This is

71:54

so interesting. Being with you is always

71:56

so interesting. So that's one way you

71:58

can do it is affirming the adjective

72:01

that you're already feeling and saying

72:02

it out loud, right? Like I think that

72:04

Kendrick was very funny. And I actually

72:06

said to him in our like pre-in I was

72:08

like, "Oh, you're really funny. That

72:10

must be a double-edged sword." He was

72:12

the first guy. The first guy. Yeah. I

72:14

said, "You're really funny." And that

72:15

made him feel really good. I was like,

72:16

"Oh, yeah. Yeah, I am." And I was like,

72:18

"I think that's good, but also probably

72:20

it's harder to get depth." He's like,

72:21

"Yes, that's true." So if someone is

72:23

funny, interesting, delightful, a good

72:25

conversationalist, tell them. That's the

72:27

first thing is like don't withhold that.

72:28

We don't tell people, do we? Never. We

72:30

don't tell people. Just thinking about a

72:31

meeting I had last week and I was

72:33

thinking God if id started that meeting

72:34

just by telling the person what I

72:36

thought of them really positive thing it

72:38

would have completely probably made them

72:41

feel good. Yes. Goes back to your point

72:42

about giving them serotonin or and it

72:44

makes you more likable. Like we like

72:47

people who like us. So the more obvious

72:49

you are with your liking actually just

72:51

makes you more likable. So affirming

72:53

them, making sure that they know that

72:55

you were thinking of them. So like I was

72:56

just thinking of you. I was so looking

72:57

forward to this. I was looking forward

72:58

to this all day. And then non-verbal

73:00

liking. So for men, vocalizations. H oh,

73:05

we love those. We love a triple nod. We

73:07

love a head tilt. We love a lean. All of

73:10

those. Yeah.

73:11

Seem, oh, you know, I there was

73:13

something funny that I read recently,

73:15

which is

73:17

women list humor as a number one trait

73:20

they want in a man. Men don't care as

73:23

much about humor in a woman. They want a

73:25

woman who laughs at their

73:27

jokes. Of course, I thought this was so

73:31

good and so helpful that that for a man,

73:34

yes, it's good if you can work on being

73:35

funny because women do like it. But if

73:37

you're a woman, you actually don't have

73:39

to be that funny. You just have to be

73:40

willing to laugh. And that brings me

73:42

back to liking. Being an easy laugher,

73:46

like being ready to laugh is one of the

73:48

most likable complimentary things you

73:50

can do for someone else.

73:52

If that was good, thank you. I like,

73:57

was this real or not real? We like it. I

74:01

like it. You couldn't even tell. Well,

74:04

that's a very believable laugh. It was

74:06

good. There's sometimes people will like

74:07

withhold their laughing or like they'll

74:09

be like, "Oh, that's funny." Right? So,

74:12

being an easy laugher is also like the

74:13

fastest way to tell someone, "I like

74:15

you." When we laugh, we are absolutely

74:16

showing we like someone. So, non-verbal

74:18

and verbal liking is like very What if

74:19

you're not funny? Because a lot of

74:21

people, we've sort of categorize

74:22

ourselves as being a funny person or a

74:24

not funny person. So, is there a way if

74:26

you're not funny to be funny?

74:29

Yes. And it's being the best passenger

74:32

ever. If you're not a joke teller, the

74:35

joke teller is the driver, right? In a

74:36

conversation. They're telling funny

74:38

stories. They're telling funny

74:39

anecdotes. They're very funny. They're

74:40

driving. Well, drivers need passengers

74:44

to laugh at their jokes. So, you are

74:46

going to be the best passenger ever.

74:48

You're going to laugh at the joke.

74:49

You're going to bang on the table. I

74:50

love table bangers. You know, I have

74:52

people in my life who are not very

74:53

funny, but they love to bang on the

74:55

table when I tell a funny joke and that

74:56

makes me feel so good. They don't need

74:57

to be funny. I'm happy to try. Right?

75:00

So, if you're not funny, just be very

75:02

good at hyping up other funny people.

75:05

You also could be a curator of funny.

75:07

You find the best funny gifts. You find

75:09

the best funny clips. You share the best

75:11

funny posts. Like, you don't have to be

75:13

funny to be a curator of funny. Like, I

75:15

have a friend who's not that funny, but

75:17

he has the best clips and memes that he

75:19

sends me. And so I think of him as funny

75:21

even though he's never told a joke. He's

75:23

just passing on other people's funny

75:24

totally. But it it it's associated with

75:26

him. But that does make him funny cuz he

75:28

knows how to select funny. Cuz I've got

75:30

a friend who sends like the worst gifts

75:34

like they're never funny ones. But

75:35

doesn't it make you laugh?

75:37

Gifts. What do I mean? The gifts are so

75:41

sad. I've got one friend. My friend

75:43

Ashley sends five gifts. But I got this

75:44

other friend who I can't name. Yeah.

75:46

Please don't name them. No. Just in case

75:47

everyone's listening. He literally sends

75:48

not funny gifts. We've all got a friend

75:50

that sends like the bad meme and you

75:52

there's like they drop it in the chat

75:53

and everyone's like thumbs up, you know?

75:56

But like, doesn't it make you kind of

75:57

laugh? Don't you love them for it? I

76:00

love them, but I think could they

76:02

improve their meme game? Yeah. Like I I

76:05

wouldn't take the

76:06

risk. I had hit me fire emojis in a long

76:09

time. I wouldn't be without conviction.

76:11

Okay. I If that was them, if that was

76:13

me, if I'm like I'm not that funny, I

76:14

can learn to be funny. Do you think you

76:16

can learn to be funny? I I think I have.

76:18

Like I think I I've learned to be a

76:20

little bit funny with like my sense of

76:21

humor. I think um take an improv class.

76:24

Like really really take an improv class.

76:25

A lot of humor is just trying things and

76:27

seeing if they land. So if you're not

76:30

funny and you want to be and like

76:31

something good to work on, take an

76:33

improv class and work on being funny on

76:35

stage. I also think you can study funny

76:37

people and see how they make their

76:38

jokes. Like and you can have the same

76:40

jokes. For example, I have a friend who

76:42

whenever he's over at our house and I

76:44

say, "Babe," to my husband, he goes,

76:46

"Yes." And it's always funny. It's

76:48

always funny. It's the only joke he

76:50

really makes, but I love it. And so, I

76:52

think that you can also have like sort

76:54

of jokes that you figured out that you

76:55

just use over and over again. And touch,

76:57

is that a cue of interest? Yes, I love

77:00

touch, but you have to be a little bit

77:02

careful with it because if you do it

77:03

inauthentically or awkwardly, it's like

77:05

a total fail and looks terribly,

77:08

horribly wrong. I love a high five. Like

77:10

I love like, "Oh my gosh, that was

77:11

great." Yes. Oh my gosh, we're both into

77:13

that. Like I love like you're making you

77:17

can pull off high fives. What? Like I

77:21

don't know whether this is a British

77:22

thing or not, but if I started

77:23

high-fiving people in in meetings,

77:26

people would think I was very strange.

77:28

No, I think people would like it. No, I

77:30

think I think it's I think people have

77:32

like a model of you. Okay. I think they

77:34

understand like the upper limits of your

77:36

enthusiasm when you're excited, who you

77:38

know, your playfulness. I think

77:40

high-fiving it's outside your bubble.

77:42

Jamaima, do you know Jamaima out there?

77:44

She could high five. She'd get away with

77:45

it because that's like I think I have

77:46

high five Jamaima. There you go. Yeah.

77:48

Okay. So, all right. Find your thing.

77:50

You have a flavor. Yeah. Right. Everyone

77:51

has a flavor. Your flavor is not

77:53

high-fiving, but it's probably something

77:55

else like a dry sense of humor. In fact,

77:57

they they did a study where they looked

77:58

at worriers and not worriers, like

78:00

neurotics and non neurotics. Neurotics

78:02

are known for making self-deprecating

78:04

jokes, and we like it about them. Like,

78:06

they're constantly making fun of

78:07

themselves, and we like it. Whereas low

78:09

neurotics, people who are not warriors,

78:10

who are like really confident, they love

78:12

to make jokes about other things but

78:14

never about themselves. So like everyone

78:15

has like their flavor and that's good.

78:17

You got to find it. And you should study

78:19

people who are like you, right? Like

78:20

there has to be like I love to watch um

78:22

like uh those talk shows like you know

78:25

Jimmy Kimmel or whatever. And I pay

78:27

attention to the interviews that have

78:29

more than one laugh every 30 seconds. So

78:31

my goal in a keynote like I give a lot

78:33

of keynotes for organizations. I try to

78:35

have a laugh every minute if I can. I

78:38

think that if you have a laugh every

78:39

minute, you're considered funny and that

78:41

actually opens up the brain to more

78:42

learning. So on interviews, I pay

78:44

attention to who are the interviews,

78:47

what are the interviews where they're

78:48

getting a laugh every 30 seconds, 30 to

78:49

60 seconds. And I'm paying attention to

78:51

how are they doing it? And that is how

78:53

I've learned to be funny. Like for

78:55

example, like a really easy one for for

78:56

humor I've learned is like if you have

78:58

like one, two, three things and the

79:00

third thing is weird, people almost

79:01

always laugh. So, if you're like, "Oh,

79:04

you know, Texas is great. What's the

79:06

land of uh tacos, cowboy hats, and hot

79:10

girls?" Like, if you make the third

79:12

thing a weird one, people kind of like,

79:13

"Ha." Like, they think it's funny. And

79:15

so, like, if you have like you can begin

79:17

to play with those things if you learn.

79:18

But, I've noticed that as a pattern just

79:19

like anecdotally by watching people. So,

79:22

I think you could find someone who's

79:23

like you. Like, you should find a a

79:25

British smart guy. Who's a British smart

79:28

guy who's funny?

79:30

Jack. Jack's smart. Okay. D and just

79:32

like see what kind of jokes they're

79:33

making. I bet you those jokes will work

79:35

for you too. They do. Yeah. Yeah. I like

79:37

steal jokes from British Mafia for sure.

79:38

So like that works. I also think there

79:40

was a study that was done about like

79:41

charisma and we're talking about master

79:43

communicators especially leaders. I work

79:45

with a lot of leaders and what I tell

79:46

them is you can actually channel your

79:48

role model that will completely change

79:50

your body language. They asked

79:52

presenters to present on stage a little

79:54

one minute presentation which by the way

79:56

very hard to do if you're not a

79:57

presenter. So they had have them give a

79:59

little presentation on stage and they

80:01

took them off and they said, "Okay, now

80:03

we want you to channel Steve Jobs and

80:05

give another presentation." Now don't

80:06

tell anyone what you're doing, but just

80:08

in your mind just just channel him. When

80:10

they got on stage, they were more

80:12

charismatic. They used more vocal

80:13

variety. They used more hand gestures.

80:14

They were more confident. They spent

80:16

almost double the amount of time on

80:17

stage and they liked it more simply by

80:20

channeling Steve Jobs. So, I share this

80:22

because I think you don't necessarily

80:24

have to be funny or charismatic on your

80:26

own, but if you're channeling the most

80:28

funny person you know or the most

80:30

charismatic person you know, it can

80:32

transform your vocal and non-verbal cues

80:34

to be more like that person. Micro

80:36

expressions. Yes. Okay. I feel like when

80:39

I ask you a question, every question is

80:40

your favorite question. I have some that

80:42

are not my favorites, but you haven't

80:43

asked them yet. Okay, good. Okay, good.

80:44

This is what got me into into this work

80:46

was actually micro expressions. So there

80:49

are many people, especially if you have

80:52

um narcissists in your life, who

80:55

misinterpret neutral expressions as

80:58

negative. So one of the problems I had

81:00

early on that caused me to be awkward is

81:02

I thought everyone hated me. I thought

81:03

everyone was angry at me. So I would

81:05

misinterpret the expression. I would

81:06

think they hate me, which made me even

81:08

more awkward. It was a very bad cycle.

81:10

So what one of the first things I

81:12

discovered with this work where I was

81:13

like, why doesn't everyone know this? I

81:15

was 20 years old and I stumbled upon

81:17

this idea that some of our expressions

81:20

are universal that across cultures and

81:22

genders and races we make the same

81:24

facial expressions for the same

81:25

emotions. Now there's some some

81:27

controversy about microp expressions and

81:29

how universal they are but there are

81:31

seven that we've found have a lot of

81:34

universal applications and I would love

81:35

to teach you those seven please. Okay,

81:38

let's actually start with fear. So fear

81:41

is a universal response and when we make

81:43

this face it helps keep us safe. It's

81:45

when we widen our eyes so our eyelids

81:47

our upper whites show we raise our

81:49

eyebrows up and we usually open our

81:50

mouth like that. The reason we make this

81:53

face innately is because if we see a

81:56

tiger like back from caveman days our

81:58

mouth opens takes in oxygen and opens in

82:02

case we have to yell for help or run for

82:04

our lives. Our eyebrows and our eyelids

82:07

lift up so we can take up as as take in

82:09

as much of the space as possible. The

82:11

safest face I can make as a human is

82:13

this

82:14

one. Right? I can say anything. I can

82:16

take in oxygen. I can see as much as

82:18

possible. That is why we make that

82:19

expression expression when we feel fear.

82:22

When we see it and you see it a lot in

82:25

business environments, you are spotting

82:27

oh I just tapped into a little bit of

82:30

nervousness and it typically happens

82:32

around confusion. So, I will sometimes

82:34

be giving a presentation and I'll notice

82:36

someone will

82:37

go and I know I just said something that

82:39

they didn't like or they made them

82:41

nervous or that makes them feel a little

82:42

bit afraid and I can say, "This makes

82:44

sense. Are we all good? Let me rewind

82:46

and reexlain that again." So, I spot the

82:49

fear and I immediately address it. So,

82:50

what you want to look for is those upper

82:51

whites of someone's eyes. That's how you

82:53

know that someone just triggered you

82:54

triggered a little bit of nervousness in

82:55

them. When you say upper whites of

82:57

someone's eyes, what you what you mean?

82:59

I literally mean the upper whites up

83:00

here. So, not lower. Like when I'm

83:02

afraid, my eyes peel up so you can see

83:04

the upper whites of my eyes. It's very

83:06

unnatural to do that, right? Like you

83:08

would never do that normally. We do that

83:10

when we're actually feeling afraid. Now

83:12

I I tend to raise my eyebrows up to show

83:14

like a punctuation, but this is like

83:16

it's a much bigger expression. Yeah. So

83:18

when you see it, make sure that you

83:20

immediately address it so you calm that

83:22

fear. Okay. So fear is the first one.

83:25

The second one that I want to talk about

83:26

is disgust. So disgust is a very

83:29

negative emotion. We make it when we

83:31

don't like something. So, it's when we

83:33

crinkle our nose up and flash the upper

83:35

whites of our

83:36

teeth. Yeah, it's a space. We do it to

83:39

inhibit our nasal passages, like when we

83:42

smell something bad or taste something

83:43

bad. But, interestingly, we also do this

83:46

when we don't like something we hear or

83:49

see. I I see this a lot with lie

83:52

detection. So, we do a lot of lie

83:53

detection research and I've noticed

83:55

lying makes people feel dirty. We do not

83:58

like to lie. And so people will often

84:01

lie as they'll make the disgust

84:03

expression as they're lying. So I'll

84:04

say, you know, so what do you think of

84:05

the new guy? Oh, yeah. Yeah, you know,

84:08

he's pretty good. And they hold this

84:11

expression up. Look for secret disgust.

84:14

If you ask someone a preference-based

84:16

question, if they are lying, they will

84:18

often show disgust because they're

84:20

literally disgusted with themselves for

84:22

having to make that distinction. So it's

84:25

an inhibitor. And you always want to

84:26

look up here. We don't do that

84:27

naturally, right? We don't do that

84:28

naturally at all. So, that's a really

84:30

good one to look out for. Also, you can

84:32

predict behavior better with disgust,

84:34

right? So, if you ask someone a question

84:36

and they go,

84:38

um, you know that they're not in a good

84:40

headsp space. That's when you

84:42

immediately want to give permission.

84:43

Hey, look, I'm on your side. I'd rather

84:45

just know what you really think. I have

84:48

prevented lies. Yeah. By giving someone

84:50

full permission to just tell me the

84:52

truth. Yeah. I think I'm I pull that

84:54

sometimes when I don't want to do

84:55

something. So, someone might say, "Do

84:56

you want to go to this restaurant?" I

84:57

go,

84:58

Yeah. And you don't even realize you're

85:01

doing it because we make it

85:02

accidentally. It looks like a mulling

85:03

but actually I've given away that I

85:05

actually don't want to go. And why not

85:07

be in relationships where we can say,

85:08

"Hey, look, we're good. We don't have to

85:10

go to dinner." Yeah. Like I'd much

85:12

rather say that. Okay, that's disgust.

85:13

Anger is a really interesting one. So

85:15

anger, they did computerenerated faces

85:17

and they found that when you make the

85:19

components of anger, it makes your face

85:21

look stronger. People perceive you as

85:23

stronger. So the reason we make this

85:25

from an evolutionary perspective is

85:27

because when we are angry it makes us

85:28

look physically strong which makes sense

85:30

before we get into a fight. So anger is

85:32

when we usually uh tense our lids, we

85:35

pinch our shoulders together and we

85:36

harden our lips and we often jut our jaw

85:39

out. So jut your jaw at mem like before

85:42

a fight people often will be like what's

85:44

up? What's up? They jut their jaw out

85:46

because it makes you look stronger. It's

85:47

a way of like showing territorial

85:49

gestures. And we also tense our lips and

85:52

tense our eyes. This makes us see

85:53

better. So, right before a fight. No,

85:56

you look confused. Okay. I'm sorry. I'm

85:57

trying to Okay. So, so, um, harden your

86:01

lips. Yeah. I thought I had a heart on

86:03

my legs. Oh, you actually did it

86:04

perfectly just a second ago. Yeah. Yeah.

86:06

Yeah. And then, um, you see those

86:07

vertical lines appear and then tut your

86:10

chin out at me. Yeah. That's like, what

86:12

are you doing? I don't like this. And if

86:14

you hold that expression, you'll begin

86:15

to feel angry and defensive. Isn't that

86:18

weird? Yeah. So, it makes you look

86:19

strong. That's why we make that face. I

86:21

always look out for in the business

86:23

environment. You don't often see that

86:24

full anger, right? But you will often

86:26

see a chin jut. So if I'm like in a

86:28

meeting or I'm a team call and I'm

86:30

looking and someone goes,

86:33

"Yeah, I know that I've just made them a

86:35

little bit angry." Typically in anger,

86:37

people do two things. They go on the

86:40

offensive or the defensive. I want to

86:43

prevent either. So when someone's angry,

86:44

they go, "It's not my fault, it's your

86:46

fault." Offensive. Or they go on the

86:48

defensive. Not my fault. I don't want

86:50

that. Right? So they'll often attack or

86:52

they get very defensive and I want to

86:53

disengage that completely. So I'll say

86:55

hey look we are on the same page. If you

86:57

see someone in anger you want to

86:58

immediately go into shared mutual

87:00

understanding mutual goals. Mhm. Okay.

87:02

So that's anger. Let's talk about a good

87:04

one which is happiness. So happiness

87:06

we've talked about before which is the

87:08

only true expression of happiness is

87:09

when the happiness reaches all the way

87:10

up into our upper cheek muscles all the

87:12

way up here.

87:15

I know I've tried so hard with the

87:16

smiling thing since we last met but it's

87:18

really not going well for me. I know.

87:20

But when you are happy, like when you

87:21

laughed earlier authentically, it does

87:23

it automatically. It already does it. So

87:25

it's this upper cheek muscles. When we

87:26

reach those upper cheek muscles, don't

87:28

fake smile. I'd rather you real smile.

87:30

That looks good. Does it actually? Yeah.

87:31

Yeah, that was good. That looks good.

87:33

Oh, yes. I like it. I'm always on the

87:35

lookout for fake smiles, right? Like

87:37

especially in in the work setting is if

87:39

someone especially in sales, I do a lot

87:41

of sales trainings. If someone's like,

87:42

"Oh yeah, I I love this, but they don't

87:44

love it. You're not done selling." Like

87:46

keep building rapport. So you're looking

87:48

for the absence of real happiness.

87:50

That's what you really want. And that's

87:50

really You said it's about this section.

87:52

Yeah. This section of your face. So this

87:54

should go up and the eyes all the way

87:55

up. Yes. And you remember anyone can

87:58

fake smile. It's all in your upper cheek

88:00

muscles. All in your upper cheek

88:02

muscles. Okay. Here. Yeah. Like

88:05

that. That's it. That's why you have to

88:08

be careful with Botox because um there's

88:11

a lot of I could talk a lot about Botox

88:12

if you want to, but when people um Botox

88:14

their smile wrinkles, they actually feel

88:16

less happy. So there's a feedback

88:18

hypothesis of when you show an emotion,

88:22

you actually begin to feel the emotion.

88:24

So people who have Botox their smile

88:26

wrinkles can't make a true happy face

88:29

and actually feel less happy. It's also

88:31

the same with negative emotions. So if

88:33

you Botox your anger, you'll actually

88:35

feel less angry. They've started to use

88:37

it for anger management is if you botox

88:39

your anger muscles, you actually are

88:41

less volatile. So there's all kinds of

88:43

things that happen with our face when we

88:44

begin to change it. Damn. Okay, so

88:48

that's anger. Um, sadness. Yeah, sadness

88:51

is the most contagious of all the

88:52

expressions. So, sadness is the hardest

88:55

one to fake. It's It's really hard to

88:57

do. So, the first thing is you pull your

88:58

mouth down into a frown and then you

89:01

puff out your lower lip. Mhm. And then

89:03

you pinch your eyes together and kind of

89:05

droop your lids. Mhm. Uh-oh. Made you

89:07

yawn. You know what's funny is if you

89:09

make a sadness expression, it will

89:11

either make you yawn or cry. Oh, your

89:13

eyes watering. Yeah, it worked. I think

89:15

the yawn made the eyes water. But it's

89:16

all but it's all part of the same

89:17

system. Oh, right. Isn't that crazy? So

89:19

funny. Yeah. Isn't that weird how that

89:21

happens? So, you know you've made a good

89:22

facial expression or a good sadness

89:23

expression when you actually begin to

89:24

tear up. Mhm. They found that when

89:27

babies want attention, they pout out

89:28

their lower lip because we find it quite

89:31

cute, right? Like when babies do that,

89:32

we're like, "Oh, we need to we need to

89:34

help you." So, it's actually

89:35

evolutionary that when we do that, it

89:37

actually is a way that we get help. So,

89:38

when I see that that downward frown,

89:41

he'll pull their mouth into a downward

89:43

frown. I know that something is going on

89:45

for them. And I'm careful with this at

89:47

work especially. It's empathy,

89:50

compassion, or space. Like if someone's

89:53

going through something at work, you

89:55

don't always want to be like, "Well,

89:57

tell me about your divorce. Go ahead and

89:58

tell me about that." No, you might want

89:59

to be like, "Look, if this is not a good

90:01

time for a meeting, we can reschedule.

90:04

We don't have to do this right now." So,

90:05

I think that space is sometimes the best

90:07

thing. Or can I help? But it's hard to

90:09

tell the difference. It's hard to tell.

90:11

So I guess you you've just got to ask.

90:13

Yeah. And I think like that's the the

90:15

mistake that people make when coding

90:16

emotions is they think that they have to

90:18

rely completely on their own reading.

90:20

No. If you see an expression you don't

90:22

know what it means, be like, "Hey, all

90:24

good. Are you good? You want to tell me

90:27

anything?" Like asking for clarity, no

90:29

matter what the emotion is, whether it's

90:31

good or bad, is always good. A little

90:32

trick I also use, if you want to calm

90:35

someone down and you're not sure what's

90:37

bothering them, name an emotion you

90:40

think it is and have them correct you.

90:42

So, I will often use the word upset

90:44

because people will almost always

90:45

correct you. So, I'll say, "Are you

90:46

upset?" "No, I'm not upset. I'm angry."

90:49

"Oh, good. Now, we're at least on the

90:50

same page. I know that you're angry."

90:52

Interesting. And that really works well.

90:53

Sometimes that winds people up a little

90:56

bit. Yeah. But at least you hit the

90:57

truth. True. It does start the

90:58

conversation. Yes. And it gets you to

90:59

the truth of like, what are they

91:00

actually feeling? Okay, we did those

91:01

ones. Um, contempt. Contempt and

91:04

surprise, I believe, are last. So, we'll

91:06

do contempt last. Surprise is a very

91:08

easy one. It's actually the longest of

91:09

the micro expressions because we want to

91:11

see it from far away.

91:12

So, right, we just like go as wide as

91:15

possible. Um, surprise is not positive

91:16

or negative. The most important thing

91:18

about surprise is the difference between

91:19

surprise and fear. Here's why. If I say

91:22

to you, did you know about that email

91:24

that was going to be sent out on Monday

91:25

to the whole team? Surprise, I had no

91:28

idea.

91:29

versus fear I didn't know. So surprise

91:33

versus fear is very important when

91:34

you're trying to gauge um does someone

91:36

know something or not know something. It

91:38

works really well with kids and

91:39

teenagers too because they're bad at

91:41

hiding it, right? They're really bad at

91:42

hiding it. And so like if you're like

91:44

did did you did you take my

91:46

phone? Probably not. Or probably did,

91:50

right? Like you know another I think did

91:51

I tell you my favorite one with kids is

91:52

also nodding. Nodding cues work really

91:54

well with kids and partners. if you

91:56

didn't hear it from me. Where if we when

91:58

we nod yes in this culture it means yes.

92:01

When you nod no it means no

92:03

horizontally. With a kid you can often

92:05

be like do you want to go to the

92:07

playground or do you want to stay here?

92:10

Often times they will pick the one that

92:11

you associated with positive cues

92:13

because they are reading your cues to

92:15

figure out what the better choice is. So

92:16

oftent times with my kids I'll be like

92:19

do you want to wear this shirt or do you

92:21

want to wear that shirt? and I'll show

92:23

discuss and they're like well this one

92:24

obviously. So you can also associate

92:27

cues if you want to encourage someone to

92:29

make a choice if you know that both

92:30

choices are the same with kids it works

92:32

really well. Okay the last one is

92:35

contempt.

92:36

Contempt is scorn, disdain, pessimism.

92:41

It's a mark of superiority and that's

92:43

why it's so dangerous. When someone

92:45

feels contemptuous, they're often

92:47

feeling better than you or they know

92:49

better than you or they think better

92:51

than you. In marriages, it's

92:53

particularly damaging. Dr. John Gottman

92:56

found that when he observes silent

93:00

videos of a couple, he can predict with

93:04

93.6% accuracy if that couple will get

93:06

divorced within 30 years. If one member

93:09

of the couple shows contempt towards the

93:10

other, that basically if you're in a

93:13

relationship and someone is contemptuous

93:15

of the other person, they show a

93:16

one-sided mouth raise. Contempt is a

93:18

one-sided mouth raise or a smirk. Yeah.

93:21

Mhm. If they show that, it means they

93:23

feel better than that person. And if

93:25

that is not addressed, it fers and it

93:27

grows into disrespect and hatred. So

93:29

Gottman looks for contempt because he

93:32

knows if someone in the couple feels

93:34

contemptuous of the other person, they

93:35

feel better than that person. And that

93:37

is not an equal marriage. Is that the

93:39

only way that it comes out? The the

93:42

smirk is the most reliable way that

93:43

contempt can come out. Okay. Measurably,

93:45

right? Like what about the eye roll? You

93:47

know, an eye roll can be sort of silly,

93:50

but like I could like contempt no matter

93:53

the context is not good, right? Like if

93:56

someone is like, I don't think so. You

93:59

know, they feel better than that's never

94:00

a good thing. And I roll, you could be

94:01

like, ugh, you're being so silly, right?

94:04

So like contempt is the one expression

94:06

where one, you don't want to

94:08

accidentally show it in your profile

94:09

picture, so never show an an

94:11

asymmetrical smile. And two, if someone

94:14

is showing you contempt, you have some

94:16

rapport building to work on. Now, you

94:18

don't know what that contempt is. It

94:19

could be about you, could be about the

94:20

relationship. It even could be about

94:22

self-contempt, right? But you want to

94:24

immediately be like, "What is going on?

94:27

What are you feeling? What's going

94:28

through your mind? What questions do you

94:29

have for me to make sure you're

94:30

addressing whatever the reason for that

94:32

contempt is so it doesn't fester?" It

94:34

builds though, doesn't it, with

94:35

relationships. Is there do you think

94:37

there's any turning back when you've bu

94:39

because people will think about the

94:40

people they know in their lives and

94:41

there'll be some relationships where

94:42

they've kind of built up contempt over

94:44

time. So the minute you see this person

94:46

again, you're already kind of on edge.

94:48

You're probably already smirking, eye

94:50

rolling, whatever. The only way the only

94:52

way is shared experience. Talking more

94:54

usually doesn't get it. like you can

94:56

talk more, but if you have shared

94:58

experiences where you're building

95:00

oxytocin or you're building adrenaline,

95:02

you're doing something new together that

95:03

scares you both a little bit, it creates

95:05

all kinds of chemical connections and

95:07

bonds. I think that's why sometimes when

95:08

people go on like a couple's retreat or

95:10

a big couple's uh trip, it resets them.

95:13

It really resets them chemically. If you

95:16

are showing contempt, you might

95:17

disrespect that person. You have to go

95:20

into shared activities where you can

95:21

build respect back.

95:23

Can we change? Can we I guess this is a

95:26

question that a lot of people well like

95:29

it's quite foundational to learning from

95:31

you and listening to you is this like

95:33

deep belief that we can change who we

95:35

are because so many of us think that

95:36

we're kind of stuck in our personalities

95:40

and that they are rigid and that they

95:41

come from our trauma, our childhood, our

95:43

genetics. But as it relates to like my

95:45

personality, I guess what is my what is

95:47

a personality and can I change my

95:50

personality? Should I change my

95:52

personality? you can kind of change your

95:55

personality. That's probably not the

95:57

answer that you want, but they've

95:59

actually researched this and when you

96:01

look at personality, it's composed of

96:03

five main traits known as ocean.

96:05

Openness, conscientiousness,

96:08

extraversion, agreeableness, and

96:10

neuroticism. Every person on the planet

96:12

Earth has these five traits and they

96:14

fall on a spectrum high, medium or low.

96:17

These traits are somewhat heritable,

96:20

somewhat genetic. So there is a portion

96:22

of our gen genetics we cannot change.

96:24

For example, personality traits are

96:25

somewhere between 42 to 57% heritable.

96:29

Meaning some of it is just literally our

96:30

genes expressing themselves. But that

96:32

still gives us quite a bit of wiggle

96:34

room. What I like to focus on is if you

96:36

are low on the spectrum and let's say

96:38

neuroticism, which is how you worry, you

96:41

cannot become low. You cannot become

96:44

highly neurotic. It's too big of a it's

96:45

too big of a swing. But you could

96:47

probably dial up to medium if you wanted

96:49

to. or if you were high you could

96:50

probably dial down to medium. So you

96:52

have let's say 30 to 40% potential for

96:55

change. So if you want to change your

96:57

mindset, your goals, your personality,

96:59

you have about 30 to 40% I think freedom

97:03

to grow or change in a way that you want

97:04

to if you're purposeful. Can you give me

97:07

the definition of those five? Yes. Okay.

97:09

So openness. Openness is how curious you

97:13

are, how open to new experiences you

97:14

are, how creative you are. I think it's

97:16

why you're willing to have new people in

97:18

this setting is you like having new

97:20

questions. You're highly open people are

97:22

extremely curious. Okay. The opposite is

97:26

low open. Low open folks love habit,

97:30

tradition, routine. Jack, just said I

97:32

was a control freak though. Yeah.

97:34

Control is not about openness. Okay.

97:36

Right. Like you're willing to move

97:38

around the world. You're willing to meet

97:39

a lot of new people. Low open people

97:41

want to everything to be the same. They

97:44

don't want to travel. They don't want to

97:45

experience new things. And the reason

97:47

for this is actually they found that

97:49

highly open people have a certain form

97:51

of gene called DRD4, which means that

97:53

when they experience something new, they

97:55

get an extra load of dopamine. That is

97:58

why extremely high open people are

97:59

adrenaline junkies. They seek really new

98:03

experiences all the time because they

98:05

want that dopamine hit. They actually

98:07

get more dopamine when they try new

98:08

things. Low open people have less

98:10

dopamine for new experiences. So they're

98:12

like, "Why would I go travel when I have

98:14

my perfect setup right here?" They are.

98:17

I think what's really important about

98:18

personality is there is no bad, there's

98:20

no wrong. We want diversity of

98:23

personality because our high opens, they

98:25

explore. They're the ones trying all the

98:28

new things. Our low opens honor our

98:30

traditions and our rituals. So in terms

98:32

of finding a partner, very important. If

98:37

I were dating right now, I would

98:38

probably make the dator take a

98:40

personality test so we could see if

98:41

we're

98:43

matched. I would literally I put up this

98:45

test for free. So, I have a personality

98:47

test. It is up for free. I think every

98:50

single person should take it. Know your

98:52

own personality and also know your best

98:54

friend's personality, your partner

98:55

personality. What would you be looking

98:56

for? Okay. So, I know what ma what

98:59

matches really well together. A high

99:01

open and a low open are going to have

99:02

trouble. Okay. So someone who is

99:04

spontaneous, wants to try new things,

99:07

new experiences versus someone who just

99:09

wants to sit at home and do the same old

99:10

things, go to the same restaurant. Yes.

99:12

So let's talk about this very

99:13

practically. I know very quickly. So

99:15

yes, you can have hopefully have people

99:17

take the test and then look at the

99:18

results. Like you should actually

99:19

screenshot it and look. If you're not

99:21

sure, ask someone, "What do you usually

99:23

do for

99:24

lunch?" A high open will be like, "H, I

99:27

love trying new places. The new thing,

99:29

they always order the special every

99:31

time." A low open person wants to go to

99:33

the same restaurant with the same

99:34

waiter, order the same meal and they

99:35

would never try the special why risk

99:38

it. Very different approaches to the

99:40

same thing. So in a relationship every

99:43

single meal they're going to have a

99:44

problem. Like it's really easy if you

99:46

have the same level of approach to new

99:48

experiences. Entrepreneurs as a leader

99:51

leaders very good leaders are typically

99:53

higher in openness. So it tracks for you

99:56

that you're high and open because you're

99:57

willing to try new things. You're

99:58

willing to risk it for the biscuit.

100:00

You're willing to say, "Okay, I'm going

100:01

to risk this new idea to see if it's

100:02

going to work." I love risking it for

100:03

the biscuit. I know. And that's because

100:05

you're driven towards more high

100:06

dopamine. However, high open

100:09

entrepreneurs have shiny object syndrome

100:12

where they are constantly chasing new

100:13

ideas. No. And it doesn't always work.

100:16

No, not me. Okay. I'm joking. Of course,

100:20

you do it right. You don't. Yes.

100:21

Exactly. And that can be very

100:23

distracting. So, if you are working with

100:25

a high open leader, you are probably

100:27

extremely frustrated. They keep wanting

100:29

to try new projects. Do you think if I'm

100:31

building a company, I should look for

100:33

people that are equal in openness to me

100:35

or should I look for counterbalances?

100:36

That's it. Okay. But god, they're going

100:38

to frustrate me. They are going to

100:39

frustrate you, but they're going to keep

100:40

you in check. True. Right. Like you

100:42

should never have your C CFO as a high

100:45

open person. True. That's true. That's

100:47

so interesting. So true. So like the

100:49

best people like diversity of hiring is

100:51

so important in personality. The mistake

100:53

I see in corporate because I do

100:55

personality trainings for corporate is

100:56

managers hire their same personality and

100:59

they're all having the same problems.

101:01

They can never have followrough. And

101:03

that brings me to conscientiousness.

101:04

Yeah. Conscientiousness is where I think

101:07

opposites attract. This is where I think

101:09

that works. Conscientiousness is your

101:11

approach to detail. So it's high

101:14

conscious people love like I'm high

101:16

conscientious. I love alphabetizing. I

101:19

love color

101:20

coding. Office supplies make me so

101:24

happy. I love Post-it notes and files. I

101:27

like purses with 15 different

101:29

compartments.

101:31

Am I losing you? Yeah, you've lost me.

101:33

Okay, I've lost you. Yeah, cuz you're

101:34

medium open. I mean, sorry. You're

101:36

medium conscientious. I mean, all the

101:37

things you just described, I'm

101:39

absolutely none of those things, right?

101:40

Cuz you're medium. But I like detail in

101:42

work. Like, I like work to be great and

101:45

like us to care about details, but I'm

101:46

not like organized in the way that you

101:48

described. Right. And also, you're not

101:49

doing all the details. No. Right. You

101:51

have a team doing the really difficult

101:53

details of the research or the editing

101:55

because you can do it, but you're not

101:57

super super conscientious. I'm super

101:59

super high conscientious. So, I love the

102:01

details. I have a color-coded calendar

102:02

for my family, for example. I'm the only

102:04

one who looks at it. I wish I was more

102:05

like that. So, highly successful people

102:08

typically are more conscientious. And

102:10

this is what we have to remember is

102:12

they've studied this. Two low

102:14

conscientious people in a marriage have

102:16

more financial problems. Yes.

102:18

So unfortunately, this is one where high

102:21

conscientiousness can help you a lot in

102:24

marriage, with finances, in business.

102:26

But medium is okay. So if you're low,

102:28

you can work on dialing up your

102:30

conscientiousnesses with tools, with

102:32

training, with habits books. That's why

102:34

habits books are always on the

102:35

bestseller list. It's because all the

102:36

low conscientious and medium conscious

102:38

people of the world know, oo, if I want

102:40

to be successful, I just have to get

102:41

more habits. By the way, on the first

102:43

date with Ashley and Kendrick, Ashley

102:46

said that she had a spreadsheet for how

102:48

she spends her days. And he was like,

102:51

"Whoa, a spreadsheet." And she showed in

102:54

that answer that she was super high

102:55

conscientious. That is really good to

102:57

know in a new relationship is someone's

102:59

high or low conscientious. A high

103:00

conscientious person, they will never be

103:02

late, but they get very mad if you're

103:03

late. So, it's really good to know the

103:05

conscientiousness of your team and of

103:07

your partner so you can better predict

103:09

their behavior. Is there an element of

103:10

neurode divergence here as well? Because

103:12

I'm thinking if someone has ADHD or Yes,

103:14

I think that they're actively studying

103:16

this now. I think neurode divergence,

103:19

neurodiversity, there is personality

103:21

trends with that. I don't know exactly

103:23

what they are yet, but I know that

103:24

they're looking at how does the neurode

103:26

divergent community deal with

103:27

conscientiousness or openness. I know

103:29

that also, for example, neurode

103:31

divergent folks have a different

103:32

chemical response to even eye contact.

103:34

So like I talk about eye contact a lot,

103:36

but I have to be very aware for my

103:37

neurode diverent community. Eye contact

103:38

is harder for them and that is because

103:40

when they're connecting they want to be

103:42

processing and thinking. So it's much

103:43

harder, more distracting for them if

103:45

they're making eye contact. So there's a

103:47

lot of ways in which they are having a

103:49

different response to um an interaction

103:52

or a

103:53

connection. Okay, extraversion. So this

103:55

is the one that this is the cool kid. I

103:56

call it the cool kid of personality is

103:58

that everyone talks about extroverts and

103:59

introverts but actually ambberverts are

104:02

much more interesting to me and most

104:04

people are ambberverts. They fall

104:05

somewhere in between extrovert and

104:06

introvert. Introverts get energy from

104:09

being alone. Extroverts get energy from

104:11

being with others. Ambiverts can dial up

104:14

into extroverted energy, but they need a

104:16

lot of recharge time. Like I slept like

104:17

11 hours last night in preparation for

104:19

this interview, right? Like I knew that

104:21

it was going to be a lot of intense like

104:23

interaction time. So I wanted like a lot

104:25

of flat laying in bed time because I'm

104:27

ambervert leaning towards introvert. I

104:30

get energy from the right people, but I

104:32

can't do a lot of socializing. Are you

104:34

like this off camera? Like if I asked

104:36

your husband what you're like when if I

104:37

said to your husband, "Do an impression

104:39

of Vanessa." Show me what that

104:41

impression would look like. Vanessa at

104:42

home. It would be this but weirder. Like

104:44

I'm like I'm like a weird person at

104:46

home. It would be totally like this but

104:48

but bigger. Cuz at home I'm really

104:49

comfortable. Like I'm a silly mom. Like

104:51

with my girls like I'm dressing like a

104:53

dinosaur. I'm doing dance routines. Like

104:55

I'm very silly at home. He would

104:57

probably say bigger if you were to ask

104:59

him. Bigger. Yeah. Like more animated

105:01

than more animated. Oh my gosh. Do you

105:04

think I'm that animated? I thought you

105:05

were pretty animated. Oh my gosh. I'm

105:07

even more animated probably at home.

105:09

Really? Yeah, cuz I'm even more

105:11

comfortable. Okay. I'm putting on plays

105:13

with my girls. Like I'll I'll do the

105:14

whole Frozen soundtrack. I wouldn't do

105:16

that for you here, but at home I would.

105:18

How many episodes we got to do before

105:19

you do the Frozen soundtrack? A billion.

105:22

Okay. A million. No one will be with us

105:24

if we do a billion episodes. Okay. So

105:26

extraversion is important. Now this

105:27

happened on the date as well is he said,

105:29

"I'm a super extrovert." and she said,

105:31

"Oh, I don't go out that much." This can

105:33

also be an issue in a relationship. If

105:35

someone is super extroverted, they need

105:37

lots of people time versus someone who

105:39

is very introverted. They don't want the

105:41

people time. That is constant tension in

105:43

a relationship. You also have roles in a

105:46

company where I'll notice that people

105:49

will hire for a role where the role

105:52

requires extroverting. For example, if

105:55

you're in sales, you cannot be

105:57

introverted. It's very hard to be

105:58

introverted because you're having a cold

106:00

call. you'll have him to smoo and build

106:01

rapport. You have to enjoy those

106:02

networking events. So, it's important to

106:04

factor in what is the ideal personality

106:07

for this role. So, for example, I have

106:09

roles in my company where I actually

106:11

don't want an extrovert. Like, I don't

106:13

want to chitchat. I don't want you

106:15

socializing. Like, I want you to be

106:17

super high conscientious and really

106:19

direct. I I we've we've had this where

106:22

I've had a role where I had to let

106:24

someone go because she wanted to chat

106:26

too

106:28

much. And I was like, I can't I can't

106:32

chat. I don't I don't have capacity to

106:34

chat. I just like let's let's work right

106:36

side by side, but don't talk to me. Kind

106:39

of not really. Do you know what I mean?

106:40

You know what I mean? Where like I I

106:42

knew that our team wasn't extroverted

106:44

enough for her. And so you want to

106:47

really be careful about hiring a role

106:48

for your personality. So, extroverts.

106:50

Okay. Interesting. Oh, by the way, um

106:51

the best leaders are high extroverts.

106:54

They found this. High extroverts.

106:57

Yeah. What am I? Two stars out of three.

107:00

Middle. Middle. Makes sense. Like I

107:03

think that if you were out sch smoozing

107:05

more, it might help your business, but

107:06

might not. Might be distracting to you.

107:09

But that's what the research says. I

107:11

think if I was more extroverted, I'd be

107:12

a better better leader. I think my

107:14

business would be more successful cuz I

107:16

think it' be you'd be find it easier to

107:17

form new relationships and you know and

107:19

we could dial that up for you but you

107:21

couldn't completely change right like we

107:22

could dial up your extraversion but it

107:24

would take a lot of energy that's the

107:25

thing is we have we can change anything

107:26

we want but you probably can only change

107:28

it 30 to 40% it's going to take a lot of

107:30

energy and the question is like do you

107:32

want to do that okay agreeableness

107:35

agreeableness is the hardest one to get

107:37

agreeableness is your approach to

107:40

teamwork highly agreeable people want

107:43

everyone to like them and typically say

107:45

yes to everything. They're agreeable. So

107:47

the problem with agreeable people on a

107:49

team is you ask them for something and

107:50

they're like, "Oh, sure. Yes. Yeah, I

107:52

know these people." But they shouldn't

107:54

say yes. Yeah. And that is because they

107:56

so want to be liked and they they so

107:58

struggle with people pleasing and

108:00

boundaries. They don't have enough um

108:02

value in their own boundaries. They'll

108:04

say yes to anything, but then they can't

108:05

really do it. You have to be careful

108:07

with a highly agreeable person because

108:08

they often overcommit. Yeah. I tend to

108:11

find someone that's very agreeable. They

108:14

especially in the context of business

108:16

where you're trying to figure out what

108:17

the correct answer is. So you have a

108:19

problem and you're trying to pass out

108:20

what the correct answer is. You never

108:21

end up going to them because they will

108:24

say either what they think you want to

108:26

hear or they'll just take whatever your

108:27

idea was. You never get good feedback

108:29

from an agreeable person. Exactly. You

108:31

never get honesty. Yes. Because they

108:32

they can't. I have trouble with highly

108:34

agreeable people as friends. And that's

108:36

because they'll often I'll be like,

108:38

"Hey, do you want to go to this concert

108:39

in two weeks?" Oh yeah. And they cancel

108:41

me last minute always. Yeah. Cuz in

108:44

their minds like maybe but probably not.

108:47

But they're afraid to tell me. You don't

108:48

want your CFO to be agreeable. No. Now

108:52

let's talk about low agreeableness. Low

108:54

agreeableness. Those folks default to

108:56

no. They are highly skeptical. They

108:59

don't usually want they will not do

109:01

something for getting along. And because

109:03

they default to no, they typically can

109:06

be dream killers. Yeah. So if you're in

109:08

a pitch or a presentation, they're like,

109:09

"Nah, it never work. No, it'll never

109:12

work." Or you know you're with a highly

109:14

a low agreeable person if they Google

109:16

fact check everything you say. Mhm. Now

109:18

you have to know when to leverage them,

109:20

right? Like I know when to leverage my

109:21

low agreeable people. I know when I want

109:22

to go to them. Like my husband can be

109:24

very low agreeable. In fact, leaders are

109:26

often low agreeable because they can't

109:29

say yes to everything. They have to be

109:30

willing to say no. They have to willing

109:31

to have people be angry at them. So, I

109:33

know when I go to my husband for an

109:34

idea, I have to be ready. Ready for the

109:37

dream killing because he's going to be

109:38

hard on me and that's good. The last

109:41

one, my favorite neuroticism.

109:44

Neuroticism is how you approach worry.

109:47

So, you're medium. A high neurotic is a

109:50

worrier. This is me. High neurotics

109:54

believe that worrying is an investment

109:57

in failure prevention. Yeah. We worry to

110:00

protect ourselves. And here's what's

110:02

really important to know. Low neurotics

110:04

are very emotionally stable. They

110:06

usually don't worry. They say things

110:07

like, "Don't worry about it." or "It'll

110:09

all work

110:10

out." They do that because they actually

110:13

have a different chemical response to

110:15

negative events. What they found is that

110:17

high neurotics, like me, we carry the

110:19

short form of the serotonin transporter

110:22

gene. Serotonin makes us feel calm. It

110:25

makes us feel like everything's going to

110:26

be okay. High neurotics, we produce less

110:29

serotonin more slowly. So if something

110:32

bad happens to me, let's say I get a bad

110:33

email, my adrenaline shoots up, my

110:35

cortisol shoots up, I begin to worry, my

110:38

body is slow to respond with the

110:40

serotonin that will say, "It's okay.

110:42

It'll be okay." So I literally have a

110:45

negative response for longer. That is

110:47

why we worry. High neurotics chemically

110:50

feel things worse than lonerics. So in a

110:54

relationship, lonerics are like, "Why

110:56

are you worrying about this? You can't

110:57

do anything about it anyway." And the

110:59

hierotic is like because if it happens

111:01

it will feel very bad and my serotonin

111:03

hasn't kicked in yet. So my husband is

111:05

low neurotic. I'm high neurotic. This is

111:07

a great match. Is there a gender

111:10

stereotype here? Yes. So women are

111:13

typically higher in eroticism and higher

111:15

in agreeableness. So they've actually

111:16

studied the difference between genders.

111:18

Women are higher in neuroticism and

111:20

agreeableness than men. Men are also

111:22

typically higher in extraversion. So

111:23

women are typically higher in worrying.

111:25

Yes. And yes, people and people

111:28

pleasing. Yes. And men are typically

111:30

lower in worrying and less likely to

111:31

care about pe people pleasing and more

111:33

extroverted by by nature. Typically, we

111:35

take our time when it comes to hiring at

111:37

Flight Story because I fundamentally

111:39

believe the success of a business is

111:40

directly linked to how good you are at

111:42

hiring. And better hiring starts with

111:44

smarter insights. LinkedIn, who's a

111:46

sponsor of this podcast, has some of the

111:48

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111:50

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111:51

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111:54

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111:55

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112:02

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112:04

about finding the most qualified person,

112:06

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112:07

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112:08

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112:10

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112:12

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112:29

linkedin.com/dac. So if I'm sat

112:31

listening to this conversation right now

112:32

and I'm sat next to somebody and I'm

112:34

like I think they might be a narcissist.

112:37

Oh no. And I I'll turn to them now. So

112:40

if you're sat next to someone you

112:41

think's a narcissist, just turn to them

112:42

and say, "Hey, we should do this

112:44

personality test on Vanessa's website.

112:46

What what score on the personality test

112:49

would I be looking for to spot a

112:50

narcissist? Oh goodness. So narcissists

112:53

tend to be uh higher in extroversion.

112:55

They typically love to be around people

112:57

because it feeds their narcissism.

112:59

Again, that does not mean that all

113:01

extroverts are

113:03

narcissists. I don't know about

113:04

conscientiousness. I don't know if that

113:06

correlates. Typically, narcissists are

113:08

lower in agreeableness because they

113:10

believe in themselves so much that they

113:11

don't they're like, I don't need people

113:13

to agree with me. I'm totally great by

113:14

myself. Typically, they are lower in

113:16

neuroticism because they don't worry.

113:18

They're like, "Everyone likes me. I'm so

113:20

great. Why should I be worried?" And I

113:22

don't know about openness. So, luckily,

113:25

whatever their answer is, you don't have

113:27

to be too worried, but you do want to

113:29

have a conversation that goes like

113:31

this. I see that you're really low in

113:34

neuroticism, which means you don't worry

113:35

about things. When has that served you

113:38

and when has that not served you? The

113:40

most important thing about personality

113:42

is first analyzing yourself. knowing

113:45

where you fall. Second is analyzing

113:47

someone else. How do they fit with you?

113:48

And the last step is do you optimize or

113:51

compromise. A narcissist will not

113:54

compromise with you. So you'll find out

113:56

if they're a narcissist. If as you talk

113:58

about the compromises, they won't.

114:01

When they talk about how they're

114:02

neurotic, they never had a problem with

114:04

it. Oh, their agreeableness, it's always

114:06

been great. Oh, their extraversion,

114:08

they're perfect. Their

114:09

conscientiousness, they do everything

114:10

right. They've never made a mistake.

114:11

Their openness, their way is the better

114:13

way. A narcissist typically believes

114:15

their personality traits are perfect

114:18

typically. So, it's actually not their

114:20

score, it's how they relate to the

114:22

score. Interesting. That should be a red

114:24

flag. And you said at the start of the

114:25

conversation, certain personality traits

114:27

correlate with longevity. Yes, they've

114:29

studied this. So, you want to guess

114:31

which personality traits last the live

114:33

the longest? Well, I'd say if you're

114:36

high conscientious, then you're going to

114:38

live pretty long because you're not

114:39

going to take many risks. You're not

114:40

going to [ __ ] up. But there's a close

114:41

second. Health. Um, so high conscious

114:43

people are very good at habits,

114:44

exercising, brushing teeth, taking their

114:46

medication, and there's one more that

114:48

correlates to longevity. I'm going to

114:50

say high extroverts because you make

114:53

more friends. That's it. You have a

114:55

partner. That's it. So, if you are a

114:57

high extrovert, you have a support

114:58

system. You invest in your support

114:59

system and you're getting a constant

115:02

dose of oxytocin and serotonin, which

115:03

makes you feel so good, which makes you

115:05

feel belonging, which means you seek out

115:06

people when you needed help. So, who

115:08

want advice? Extroverts live longer.

115:10

Yeah. Extroverts and high conscious

115:13

people live longer. You want to know who

115:14

lives the shortest? Can you guess? You

115:18

tell me. The people who live the

115:20

shortest, who have the lowest lifespan

115:21

are high neurotics. We worry ourselves

115:23

to death. We have more chronic stress,

115:26

more anxiety, and more depression. So,

115:28

neurotics have a an issue. And this is

115:31

me. We have a problem with our

115:33

serotonin, right? Serotonin is very

115:35

complicated. There's doing a lot of

115:36

research on this. If I don't produce as

115:39

much serotonin and I produce it more

115:41

slowly, I am having far more negative

115:44

experiences than the same person in the

115:45

room. Like if I'm in a car and we almost

115:47

get in a car accident and I'm the high

115:49

neurotic that affects me all day long.

115:53

I'm like jittery and jumpy all day and

115:55

people earlier like what are you talking

115:56

about? We didn't even get in an

115:57

accident. It's cuz their serotonin

115:59

kicked in right away began producing.

116:00

They're like, "Oh, we're good." Whereas

116:02

mine is like a slow faltering car. It's

116:05

like I know people like that. I feel

116:07

sorry for them. Exactly. And they don't

116:09

live as long. So I am working very very

116:12

hard in my life to one dial up my

116:14

extraversion to have a really strong

116:16

support system because I know that

116:17

supports me both mentally and longevity

116:20

wise. But I'm also working on how to

116:22

curb my neuroticism to dial down my

116:24

worry to know that it's not an

116:26

investment in worry prevention. Worrying

116:28

more does not prevent bad things from

116:30

happening but having resilience does.

116:32

What about optimism and pessimism? You

116:34

know, optimism is not a part of the

116:36

personality spectrum. However, high

116:39

neurotics tend to be more pessimistic.

116:42

Okay? Right? So, the more you worry, the

116:44

more you think bad things will happen.

116:47

Did you read hear about that study a

116:49

study in 2015 um where they looked at

116:51

the blood test results of extroverts

116:53

found that they had stronger immune

116:54

responses than introverts? It doesn't

116:57

make doesn't that make so much sense?

116:59

So, extroverts, there's a lot of things

117:00

happening for extroverts. one is they're

117:02

exposing themselves to lots of different

117:04

immune systems. So, they're getting more

117:06

antibodies by exposing themselves to

117:07

lots of different immune systems. But

117:09

two, when they're with people, they're

117:11

happier. If you're an introvert and

117:13

you're with someone and you're unhappy

117:14

and stressed, your cortisol is up, your

117:17

adrenaline is up, you're not having as

117:19

good of a time. Whereas, an extrovert is

117:20

getting all this energy, getting all

117:22

this dopamine, which is fueling them,

117:23

which is making them feel better, which

117:25

makes them stronger. I was reading about

117:27

something a couple years ago as well

117:28

that showed um that if you have stronger

117:31

social connections, it's like an

117:32

insulator of stress. Yes. So then if

117:34

you're lonely and you experience stress,

117:36

you physiologically feel it worse. It's

117:38

stress insurance. Yeah. Like investing

117:41

in your friendships, the reason why I

117:42

talk about it so much, it is stress

117:44

insurance. And by the way, lifelong

117:46

singles, they can predict lifelong

117:48

singles. So lifelong singles typically

117:52

low in openness, which means they don't

117:55

want to try new things. They don't want

117:56

to go to new places. They don't want to

117:57

go to new restaurants. They won't go out

117:59

and meet new people because they're low

118:00

in openness. Low in extraversion, so

118:03

they don't get energy from being around

118:04

people. And they're low in

118:05

conscientiousness. They can't even plan

118:07

it. That is a trifecta of you're going

118:10

to have a hard time meeting your

118:11

friends, meeting your people because you

118:14

don't get energy from people. You're not

118:15

open to meeting new people. And you

118:17

cannot have follow-through with trying

118:18

to get the habit to get those new

118:20

people. This episode is really important

118:23

for those people because it means a

118:25

you're not alone. There's other people

118:27

who have this. Two, it could be your

118:28

genetics at work, right? I think that

118:30

sometimes people get like down on

118:32

themselves for it. I'm like, look, like

118:33

it could be how you're wired. You're not

118:36

set up right to be getting energy from

118:38

people. Okay, we have to work on that.

118:41

That means we have to find the right

118:42

people in the right situation. So if I

118:43

have that person, I have a lot of

118:44

lifelong singles who are my students. I

118:47

say, "Okay, we can do this. We can do

118:49

this." Okay, you don't get energy from

118:50

people. You're a low extrovert. Where do

118:52

you get energy? Knitting, okay, books,

118:56

great. Hiking, great. Extreme sports,

118:58

great. That's where I want you to hang

119:01

out. I want you to get energy from the

119:02

activity, not the people. So that way,

119:05

you're getting all this good stuff from

119:06

the activity. Meeting people becomes a

119:08

side effect. And it's easier to be

119:10

extroverted, to fight with that

119:11

extroversion because you're like, "Oh,

119:12

they're doing the same activity." And

119:14

you don't even have to be high open

119:16

because if you love that extreme sport,

119:17

go to the same place every week at the

119:19

same time, but do it all over the city.

119:22

Mhm. That way, the first time is going

119:24

to be hard, but it's a ritual. It's a

119:26

habit. And then whoever is coming in

119:27

new, that's your that's your app. That's

119:30

your people. So, there's ways to do

119:32

this. You just have to invest a little

119:33

bit in it. I I I truly believe that

119:36

lifelong singles can find their person.

119:38

They just have to be looking in the

119:39

right ways. Is it important for me to

119:41

know someone else's personality type

119:43

when I meet them? When you first meet

119:45

them, you don't have to know their

119:46

personality right away. However, they

119:49

found that you can tell many of the

119:51

personality traits from a

119:53

handshake. From a handshake. So, like if

119:55

we if we handshake I'm I'm like

119:57

overthinking it now. Like he like didn't

120:00

shake my hand. I was like overthinking

120:01

it cuz I was going to do What are you

120:03

going to do? Don't do anything crazy.

120:04

Okay. Okay. Like pretend that we just

120:06

met. Okay. Just pretend. Pretend. Oh,

120:08

it's so good to meet you. Okay, so

120:11

extroverts shake firmer. I usually do

120:13

this as well. So, sometimes I do this.

120:15

Very good. And that's typically a mark

120:16

of extraversion. So, like that speaks to

120:18

like a little bit higher on the scale.

120:20

We tell from handshake of the firmness,

120:23

of the length, of the amount of pumps

120:25

that happen. All of those things are

120:27

informing that sort of like uh our

120:29

brains like like figuring out someone's

120:31

personality. So, you can actually pay

120:32

attention to what your instinct is. It's

120:34

probably right. They've even found um

120:36

the weirdest, this is like the weirdest.

120:39

They did a study where they observed

120:40

people shaking hands and they filmed

120:42

them and found that in that minute after

120:45

shaking hands, almost everyone touched

120:46

their nose or their face and they found

120:49

that their nasal dilation increased.

120:52

Meaning when we shake someone's hand,

120:53

we're kind of smelling their

120:55

hand like I smell you. It's so weird.

120:58

It's so weird. But that's what we're

121:00

doing. It's cuz we're stressing out

121:03

something about their personality.

121:04

There's a lot I think under the surface

121:05

that we don't even realize is happening.

121:07

Like I swear that when I shake a nervous

121:10

person's hand and I smell my hand, I get

121:11

a little bit nervous. Really? Yes. Like

121:13

I don't like to be around nervous people

121:14

because they like trigger my own

121:15

nervousness. Yeah. Weirdest weirdest

121:17

thing ever. That's a really interesting

121:19

thing. Like you get a vibe off people

121:20

when you meet them. The vibe is real.

121:22

Yeah. It's so real, isn't it? That's

121:24

that first impression. That vibe is so

121:25

real. Yes. That's why I encourage people

121:27

to not go to places where they're

121:29

uncomfortable because people will pick

121:30

up on that vibe. Like go places where

121:32

you thrive. like go to the go to the

121:34

activities, do the things that you

121:35

actually like because that's going to

121:37

come across. It's going to affect your

121:38

vibe. This is so true. I I did something

121:40

the other night actually with the team.

121:42

Do you remember that thing we did the

121:43

other night? I probably shouldn't say

121:44

it, but I went to a place which I'm like

121:45

really uncomfortable in. Oh, why'd you

121:47

do that? Because I They told me I had to

121:49

go. Yeah. But you didn't like it. I

121:52

hated every minute of it. Right. I Your

121:53

vibe was for sure off. And I looked at

121:55

myself in the photos after. I was like,

121:56

"Fucking hell, you're having a terrible

121:58

time. Like you really don't want to be.

122:00

You cannot hide it. It's like my little

122:02

thing was like I was like you like

122:03

terrified. You were probably like really

122:05

afraid. So, I think that like energy

122:07

curation is important here. Yeah, it's

122:08

so important. You can't fake it very

122:10

easily, can you? When you and I don't

122:11

think we should try to fake it, right?

122:13

Like I would much rather you set

122:14

yourself up for success and say no to

122:15

the things that don't work for you. And

122:17

there's one way that I kind of

122:18

understand what I think about a person

122:20

is is my vibe because it's so

122:21

interesting doing this podcast. I've met

122:22

hundreds and hundreds and hundreds and

122:24

hundreds of people and within the first

122:27

five seconds I can feel them. Yes. And I

122:31

don't know how to explain it other than

122:33

it's almost because I sit in my little

122:34

room doing my research and then I'll

122:35

come out, I walk around the corner and

122:37

within like 3 to 5 seconds I know

122:41

whether we're good to go and we're ready

122:44

and we're calm and we're or if there's

122:46

something off. Yes. Yeah. Yeah. That is

122:49

real. There's something off. That is

122:50

real. So when you feel that anywhere on

122:54

a date, with someone you're hiring, on a

122:57

team, you should trust that feeling

122:59

because it is something that we cannot

123:00

we have not explained with science yet.

123:02

It's pherommones. It's the shape of your

123:04

face. It's the feeling of your hand and

123:06

mine. It's there is something happening

123:08

chemically, physically, and you should

123:11

trust it. Like, have you ever been led

123:13

astray from that? We have a closing

123:15

tradition, as you know, on this podcast

123:16

where the last guest leaves a question

123:18

for the next, not knowing who they're

123:19

leaving it for. And the question that's

123:21

been left for you

123:22

is, what are you doing on a daily basis

123:26

to improve the life of someone else? And

123:30

how can you serve others better?

123:36

This is weird. Of course, of course it

123:39

is.

123:40

Um, I knew I wanted to write books. I

123:44

actually think of myself as a writer.

123:45

Like I want to be I wanted to be a

123:47

writer. I've always wanted to be a

123:48

writer. When I started to be a writer in

123:51

2007, social media did not exist. Your

123:55

job as a writer back then was to write

123:58

books. And maybe if you were lucky, you

124:00

had a three-month book tour. To be

124:02

totally honest with you, I did not know

124:04

I was signing up for

124:05

this. I did. I did not. If you had told

124:09

me that being a writer would

124:12

mean sharing videos of my home and my

124:15

personal

124:16

life every day, I probably wouldn't have

124:19

done it. I don't love that part of my

124:22

job to be honest with you. And so, um, I

124:25

know though that I have to share on

124:27

video every day, every day, right, to be

124:31

able to get people to read my books.

124:32

Which part of it don't you like? All of

124:34

it. I mean, all of it. Which part do you

124:37

hate the most? Um, trying to synthesize

124:40

something very complicated into 60

124:43

seconds. I don't like it. I think

124:46

communication is very complex, but I

124:48

know it's essential to boil down a tip

124:51

into a hook and then a framework and I

124:54

don't love that. And so um when my

124:57

career started to change like I was

124:59

writing books and then it was like oh

125:01

it's you know 20% of your job is

125:03

marketing now 30% of your job is

125:04

marketing now 50% of your job is

125:06

marketing now writing books is six

125:09

months of writing and the rest of your

125:11

life is marketing.

125:14

I did not sign up for that. So um I get

125:17

up every day and I post videos on my

125:19

stories and on my social media and I do

125:22

that to serve. I do not do that because

125:24

I like it and if I could skip it I would

125:27

but I can't. It's how I'm able to write

125:28

books and so that is how I serve.

125:32

Vanessa, you are um you are an extremely

125:36

rare force in this art form. Thank you.

125:39

You really are. It's I I loved it's so

125:42

funny on the podcast when I love having

125:43

I love the conversation I have with

125:45

somebody and I walk away with it feeling

125:47

like I need to watch it back again and

125:48

take notes because there's so many new

125:50

concepts that that feel so valuable to

125:52

me. But then to see the way that the

125:53

world reacted to you, oh my gosh, it was

125:55

incredible. It was like unbelievable. It

125:57

was insane. I feel like I met like 8

126:00

million new best friends. That's kind of

126:03

what it felt like. I mean, as of now, I

126:04

think the the video is like 8 million. I

126:06

don't even That doesn't even count

126:07

audio. It's the most downloaded audio

126:09

episode we've ever had of all time. So,

126:11

it means that's probably another six or

126:13

six or seven million people or

126:14

something. And it it really did feel

126:16

like I found my people. Like I felt like

126:20

literally it was like finding 8 million

126:21

new friends where I fel I met 8 million

126:25

recovering awkward trying to connect

126:27

trying to figure it out people who are

126:29

like learners and we were just flooded

126:32

with love and it re-energized everything

126:35

that I do cuz I was like I have got to

126:37

help everyone like I have got to be more

126:39

helpful and so like it was just such a

126:41

gift like thank you for giving me the

126:43

space and asking the questions because I

126:45

just have met the most amazing

126:47

You deserve it. Oh, it's a special gift.

126:49

Thanks. It's blown my mind how desperate

126:52

and hungry people are for this

126:54

information. Yes. Vanessa, thank you so

126:56

much for being here again. I really

126:57

appreciate you and thank you for the you

126:59

had a profound impact on our show. You

127:00

brought millions of new people to our

127:02

show that had never listened before. So,

127:04

we owe you tremendously and thank you

127:05

for what you're doing. You're a very

127:06

unique person. You're you have all the

127:08

right balance of like wisdom,

127:10

articulation. You're challenging but in

127:11

the in the best possible way. So, and

127:14

you're weird and you know you are and

127:15

you you you own it, which makes it um

127:18

admirable, endearing, and uh a force for

127:21

for change cuz so many other people out

127:22

there are struggling to step into their

127:25

own sort of weird authenticelves.

127:26

Vanessa, thank you so much for being so

127:28

generous with your time. It's wonderful

127:29

to see you again. Thank you. Thank you

127:30

for the from the gazillions of people

127:32

that stopped me in the streets and in

127:34

the gyms and everywhere I went and sent

127:35

me messages and just like overwhelmed me

127:38

with this like wave of appreciation

127:40

because of that episode and shared it

127:42

with their friends like crazy. Thank you

127:43

on behalf of all of them too. Please

127:45

keep doing what you're doing. Okay.

127:46

Yeah, I will. Thank you. The hardest

127:48

conversations are often the ones we

127:49

avoid. But what if you had the right

127:51

question to start them with? Every

127:53

single guest on the diary of a co has

127:55

left behind a question in this diary.

127:58

And it's a question designed to

127:59

challenge, to connect, and to go deeper

128:01

with the next guest. And these are all

128:03

the questions that I have here in my

128:05

hand. On one side, you've got the

128:07

question that was asked, the name of the

128:10

person who wrote it. And on the other

128:11

side, if you scan that, you can watch

128:14

the person who came after who answered

128:16

it. 51 questions split across three

128:18

different levels. The warm-up level, the

128:20

open up level, and the deep level. So,

128:23

you decide how deep the conversation

128:24

goes. And people play these conversation

128:26

cards in boardrooms at work, in

128:28

bedrooms, alone at night, and on first

128:31

dates, and everywhere in between. I'll

128:33

put a link to the conversation cards in

128:35

the description below, and you can get

128:36

yours at the diary.com.

128:40

[Music]

128:52

Wow. Wow.

Interactive Summary

Vanessa Van Edwards discusses the science of human behavior, focusing on how communication, body language, and personality traits can be consciously developed to improve personal and professional relationships. She emphasizes the importance of making strong first impressions, overcoming social awkwardness, and the role of 'chemical gifting' in conversation to build trust and connection. Van Edwards also explains how understanding personality traits—specifically the Big Five—and breaking social scripts can lead to more meaningful interactions and better long-term relationship outcomes.

Suggested questions

4 ready-made prompts