The Decline of Family Dollar...What Happened?
309 segments
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Dollar stores have become a major part
of American retail to a point where
millions of people across the country
rely on them. I'm guessing that a lot of
the people watching this shop at them
regularly. Now, the specific strategies
vary quite a bit between the different
chains, but the overall idea is to open
a bunch of smaller locations in
communities that may have trouble
accessing those large big box stores. In
the United States, the top three dollar
store chains combined for 37,000
locations. And I think that almost
anyone would agree that Family Dollar
has stood out lately as the least
successful of those three. Dollar
General has way more locations than any
other retailer in the country,
surpassing 20,000 of them in 2024.
Dollar Tree opened its 9,000th location
in 2025. That, keep in mind, tend to
have more square footage than the other
dollar store chains. Meanwhile, Family
Dollar has been closing locations,
recently becoming the smallest of the
three. I mean, just looking at that
graph, you can tell that Family Dollar
has been moving in the wrong direction.
But potentially the biggest evidence of
a decline is the fact that Family Dollar
has lost a lot of its value. In 2015, it
was acquired by Dollar Tree for over $8
billion. Dollar General was actually
bidding more money for it, but there
were fears concerning regulatory
approval given the fact that Dollar
General was already so big. So, the sale
ultimately went to Dollar Tree. For the
next decade, they struggled to operate
the two brands alongside each other
until 2025 when they sold it to a couple
of private equity firms for a little
over $1 billion, considerably less than
they had paid for it and helping to
expose how much the brand had fallen.
So, in this video, I would like to
explore the history of Family Dollar
while identifying what I believe to be
some of the biggest reasons behind its
decline. Starting off the list with
maybe the most direct reason, economic
factors. See, much like Dollar General,
Family Dollar has always tried to
attract lower income customers. That has
been their entire thing. Way back when
seeking out places to build a new store,
I guess the founder, Leon Lavine, would
search for oil stains in the parking lot
because that likely meant people who
could not afford to fix their car were
living nearby. And as you could imagine,
there's always been controversy
surrounding this approach, specifically
when they started selling tobacco
products in 2012 and then alcohol
products in 2019. Lately, as you may
already know, lowerincome individuals
have been dealing with inflation and
stricter requirements for SNAP benefits.
So, they simply cannot afford to spend
as much at Family Dollar or any other of
the dollar stores for that matter.
Dollar General has been having its own
issues and 99 cents only stores even
filed for bankruptcy in 2024. That same
year, the CEO of Dollar Tree, which
remember was the owner of Family Dollar,
said Family Dollar is a victim of the
macro environment out there. and
consider that when times are tough,
people are more willing to overlook
convenience and travel a little further
to somewhere else that might have better
prices. It is pretty straightforward
that their customer base has been facing
tough times and that has led to lower
sales at Family Dollar. So, moving on to
the next reason behind their decline,
Walmart. And there are so many ways that
we can look at this. I would argue that
historically the main competition for
dollar store chains has not been other
dollar store chains. It has been
Walmart. Throughout the 1980s, Walmart
was aggressive and grew to become the
country's number one retailer, partially
by targeting smaller communities, many
of which already had a family dollar.
The idea there was that Walmart would
build a store that was maybe 10 times
bigger, offering a better selection at
better prices, and that would motivate
people to overlook the convenience of
their local Family Dollar and travel a
little bit further to the Walmarts. So
then Family Dollar responded by opening
a bunch of stores in higher population
urban areas. Pretty much the exact
opposite of what they were doing before.
And to this day, if you are in a bigger
city, your chances of seeing a Family
Dollar are much higher than any other of
these dollar stores. Despite having
fewer locations overall, they were the
only ones to do this in a big way, and
the strategy remains questionable,
partially because of the specific
placement of these new stores. There may
have been a bit of a rush to scale the
business so that they can keep up with
Walmart's prices, leading to poorly
researched decisions and stores that are
simply too close to each other. Think
about that. If a new family dollar is
stealing sales away from an existing
Family Dollar, that becomes an
inefficient operation and is part of the
reason that they have been closing
locations. Not to mention the fact that
real estate and rent expenses tend to be
more costly in urban areas and crime
rates tend to be higher. So now
shoplifting and security costs have
become an issue for them. To summarize
here, Walmart kind of threatened their
original plan and the adjustments that
they made have led to some ongoing
issues. Going back to the list, I do not
think that being acquired by Dollar Tree
was the best thing that could have
happened to them. Despite being
categorized as dollar stores, I would
not say that the two of them are all
that similar. Dollar Tree targets
comparatively higher inome individuals
in suburban communities. They sell fewer
essentials and they have always been
much more concerned with that $1 or I
guess now $125 price point. Given the
fact that the two are more different
than it might initially seem, it was
difficult to integrate the businesses
and to find potential operational
efficiencies. It might be boring to go
into too many details here, but in 2020,
they even started opening combo
locations. You have to admit that is
kind of a cool idea to have two stores
under one roof like that. But much like
the companies themselves combining, I do
not think that there was ever much
benefit to doing it. And now that they
are separating, it looks like most of
those are going to become family
dollars. In the end, I think most people
can look back and say that the merger
was a bad idea for both companies. In
fact, I would argue that the biggest
impact from it is the next reason on my
list, the departure of the Lavine
family. Family Dollar was a fitting name
because for over 50 years, it was very
much a family company. Let me tell you
that the Lavine family has an extensive
history in the retail industry. Starting
out with Harry Lavine, who operated an
old general store in Rockingham, North
Carolina for many years before he died
in 1947. And at that point, his wife and
kids took it over, specifically his son,
Leon Lavine, who was only 12 years old
at the time. By 1955, the first Dollar
General opened in Scottville, Kentucky.
It was considered to be the first ever
dollar store and it sparked a bit of a
craze throughout the South where people
started opening their own versions of
dollar stores. Leon Lavine saw one of
these stores while visiting Tennessee
and was motivated to invest $6,000 to
open his own dollar store near his
hometown in Charlotte, North Carolina.
He says that for the first 10 years
leading up to it becoming a public
company, he would commonly work 16 hours
a day and he remained dedicated long
after that. Now, his son, Howard Lavine,
who was less than a year old when he
opened that first store, took over as
CEO in 1998, and he took over as
chairman of the board 5 years later when
Leon officially retired from the
business. By the time Leyon left, Family
Dollar was a Fortune 500 company with
around 5,000 locations. My point here is
that the Lavine family clearly had a
longtime personal attachment to the
business. Of course, not all the
decisions were ideal during that time,
and it can be debated that Howard had
trouble living up to his father's
legacy. But at the very least, there was
consistency and passion behind the
scenes. Well, in 2014, famous investor
Carl Icon bought a 9.4% stake in Family
Dollar. He essentially criticized
Howard's leadership and pushed for major
changes within the company. That is what
led to the Dollar Tree acquisition and
Howard leaving shortly after. Moving on
to my next reason behind the decline of
Family Dollar, and that is the fact that
the stores have been poorly maintained.
Now, you might be thinking that is kind
of the case with all of these dollar
stores, right? They're not known for
being the cleanest or the most
organized, but I think Family Dollar has
developed a little bit more of a
reputation for it. I would be curious to
hear about your experiences, but Family
Dollar has had issues keeping the
shelves stocked and orderly with the
appropriate products. A lot of it stems
back to supply chain issues involving
shipping and distribution centers. The
big thing that stands out here would be
a $42 million fine paid in 2024 that the
Justice Department described as the
largest ever monetary criminal penalty
in a food safety case. Disturbingly,
inspectors from the FDA found a bunch of
rodents at one of their warehouses in
Arkansas, and part of that report said
that there were dead rodents of various
states of decay. You might want to look
a little further into that one because
there are some surprising parts to it
and it represents a bigger issue of
neglecting to maintain their facilities
and some of their stores. All of it
giving customers further reason to
travel a little bit further to get to
that Walmart or wherever else. My final
reason on the list is really going to be
more of a reflection of the other
reasons and that is low profit margins.
More than the others, Family Dollar
emphasizes the sale of essential items
like groceries that tend to have lower
profit margins, meaning they have to
sell more of those items to make the
same amount of money. Do you see what I
mean? And how that can make things more
difficult? On average, they only make 24
cents for every dollar sold, whereas
Dollar General makes 30 and Dollar Tree
makes 36. So that margin has always been
thin and most of this video has been
about factors that have complicated that
issue. Family Dollar is comparatively
more vulnerable to falling sales and
rising costs. So this has been a
dangerous combination of factors that
have led to closing inefficient stores
and a sizable reduction in value. Family
Dollar is being left behind by those
other companies and it sure seems like
it would take some major changes for
them to reverse that trend. Let me know
in the comments what do you think about
Family Dollar. Specifically, is it a
good option for when you need something
quick or do not want to travel too far?
It just seems like there are not many
fans of Family Dollar out there anymore.
Their reputation has declined so much.
So, for anyone who prefers them over the
others, what do you like about it? Or on
the other end, it would still be
interesting to hear about something that
makes you dislike them more than the
others. I also want to mention really
quick that I made a video about all
these dollar stores a few years ago, so
I recommend watching that one if you
want to hear more about the others and
how they all compare to each other. And
finally, the big question is, what do
you see for the future? Will Family
Dollar recover under this new ownership
or will it continue to fall? And any
other thoughts you have about Family
Dollar, leave them in the comments. I'd
like to hear what you have to say. Thank
you for watching.
Ask follow-up questions or revisit key timestamps.
The video discusses the decline of Family Dollar, a major American dollar store chain, examining the reasons behind its struggles compared to competitors like Dollar General and Dollar Tree. Family Dollar's strategy of targeting lower-income communities, its historical competition with Walmart, its problematic acquisition by Dollar Tree, the departure of its founding family, poor store maintenance, and low profit margins are identified as key factors contributing to its downfall. The narrative highlights how economic downturns and changing consumer behaviors have disproportionately affected Family Dollar's customer base, leading to decreased sales and store closures. The video concludes by questioning the future of Family Dollar under new ownership.
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