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The Decline of Family Dollar...What Happened?

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The Decline of Family Dollar...What Happened?

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309 segments

0:00

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Dollar stores have become a major part

0:09

of American retail to a point where

0:11

millions of people across the country

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rely on them. I'm guessing that a lot of

0:14

the people watching this shop at them

0:16

regularly. Now, the specific strategies

0:19

vary quite a bit between the different

0:20

chains, but the overall idea is to open

0:23

a bunch of smaller locations in

0:25

communities that may have trouble

0:26

accessing those large big box stores. In

0:29

the United States, the top three dollar

0:31

store chains combined for 37,000

0:34

locations. And I think that almost

0:36

anyone would agree that Family Dollar

0:38

has stood out lately as the least

0:40

successful of those three. Dollar

0:42

General has way more locations than any

0:45

other retailer in the country,

0:46

surpassing 20,000 of them in 2024.

0:49

Dollar Tree opened its 9,000th location

0:52

in 2025. That, keep in mind, tend to

0:55

have more square footage than the other

0:57

dollar store chains. Meanwhile, Family

0:59

Dollar has been closing locations,

1:02

recently becoming the smallest of the

1:04

three. I mean, just looking at that

1:06

graph, you can tell that Family Dollar

1:07

has been moving in the wrong direction.

1:09

But potentially the biggest evidence of

1:11

a decline is the fact that Family Dollar

1:13

has lost a lot of its value. In 2015, it

1:17

was acquired by Dollar Tree for over $8

1:19

billion. Dollar General was actually

1:22

bidding more money for it, but there

1:23

were fears concerning regulatory

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approval given the fact that Dollar

1:26

General was already so big. So, the sale

1:28

ultimately went to Dollar Tree. For the

1:30

next decade, they struggled to operate

1:32

the two brands alongside each other

1:34

until 2025 when they sold it to a couple

1:37

of private equity firms for a little

1:39

over $1 billion, considerably less than

1:42

they had paid for it and helping to

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expose how much the brand had fallen.

1:46

So, in this video, I would like to

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explore the history of Family Dollar

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while identifying what I believe to be

1:52

some of the biggest reasons behind its

1:54

decline. Starting off the list with

1:56

maybe the most direct reason, economic

1:58

factors. See, much like Dollar General,

2:01

Family Dollar has always tried to

2:03

attract lower income customers. That has

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been their entire thing. Way back when

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seeking out places to build a new store,

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I guess the founder, Leon Lavine, would

2:12

search for oil stains in the parking lot

2:14

because that likely meant people who

2:15

could not afford to fix their car were

2:17

living nearby. And as you could imagine,

2:19

there's always been controversy

2:20

surrounding this approach, specifically

2:22

when they started selling tobacco

2:24

products in 2012 and then alcohol

2:26

products in 2019. Lately, as you may

2:29

already know, lowerincome individuals

2:31

have been dealing with inflation and

2:33

stricter requirements for SNAP benefits.

2:35

So, they simply cannot afford to spend

2:37

as much at Family Dollar or any other of

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the dollar stores for that matter.

2:42

Dollar General has been having its own

2:44

issues and 99 cents only stores even

2:46

filed for bankruptcy in 2024. That same

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year, the CEO of Dollar Tree, which

2:51

remember was the owner of Family Dollar,

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said Family Dollar is a victim of the

2:55

macro environment out there. and

2:57

consider that when times are tough,

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people are more willing to overlook

3:00

convenience and travel a little further

3:02

to somewhere else that might have better

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prices. It is pretty straightforward

3:06

that their customer base has been facing

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tough times and that has led to lower

3:09

sales at Family Dollar. So, moving on to

3:12

the next reason behind their decline,

3:14

Walmart. And there are so many ways that

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we can look at this. I would argue that

3:18

historically the main competition for

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dollar store chains has not been other

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dollar store chains. It has been

3:25

Walmart. Throughout the 1980s, Walmart

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was aggressive and grew to become the

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country's number one retailer, partially

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by targeting smaller communities, many

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of which already had a family dollar.

3:37

The idea there was that Walmart would

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build a store that was maybe 10 times

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bigger, offering a better selection at

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better prices, and that would motivate

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people to overlook the convenience of

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their local Family Dollar and travel a

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little bit further to the Walmarts. So

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then Family Dollar responded by opening

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a bunch of stores in higher population

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urban areas. Pretty much the exact

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opposite of what they were doing before.

4:00

And to this day, if you are in a bigger

4:02

city, your chances of seeing a Family

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Dollar are much higher than any other of

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these dollar stores. Despite having

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fewer locations overall, they were the

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only ones to do this in a big way, and

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the strategy remains questionable,

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partially because of the specific

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placement of these new stores. There may

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have been a bit of a rush to scale the

4:20

business so that they can keep up with

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Walmart's prices, leading to poorly

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researched decisions and stores that are

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simply too close to each other. Think

4:28

about that. If a new family dollar is

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stealing sales away from an existing

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Family Dollar, that becomes an

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inefficient operation and is part of the

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reason that they have been closing

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locations. Not to mention the fact that

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real estate and rent expenses tend to be

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more costly in urban areas and crime

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rates tend to be higher. So now

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shoplifting and security costs have

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become an issue for them. To summarize

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here, Walmart kind of threatened their

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original plan and the adjustments that

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they made have led to some ongoing

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issues. Going back to the list, I do not

4:58

think that being acquired by Dollar Tree

5:00

was the best thing that could have

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happened to them. Despite being

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categorized as dollar stores, I would

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not say that the two of them are all

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that similar. Dollar Tree targets

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comparatively higher inome individuals

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in suburban communities. They sell fewer

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essentials and they have always been

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much more concerned with that $1 or I

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guess now $125 price point. Given the

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fact that the two are more different

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than it might initially seem, it was

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difficult to integrate the businesses

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and to find potential operational

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efficiencies. It might be boring to go

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into too many details here, but in 2020,

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they even started opening combo

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locations. You have to admit that is

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kind of a cool idea to have two stores

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under one roof like that. But much like

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the companies themselves combining, I do

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not think that there was ever much

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benefit to doing it. And now that they

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are separating, it looks like most of

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those are going to become family

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dollars. In the end, I think most people

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can look back and say that the merger

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was a bad idea for both companies. In

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fact, I would argue that the biggest

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impact from it is the next reason on my

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list, the departure of the Lavine

6:02

family. Family Dollar was a fitting name

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because for over 50 years, it was very

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much a family company. Let me tell you

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that the Lavine family has an extensive

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history in the retail industry. Starting

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out with Harry Lavine, who operated an

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old general store in Rockingham, North

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Carolina for many years before he died

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in 1947. And at that point, his wife and

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kids took it over, specifically his son,

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Leon Lavine, who was only 12 years old

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at the time. By 1955, the first Dollar

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General opened in Scottville, Kentucky.

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It was considered to be the first ever

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dollar store and it sparked a bit of a

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craze throughout the South where people

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started opening their own versions of

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dollar stores. Leon Lavine saw one of

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these stores while visiting Tennessee

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and was motivated to invest $6,000 to

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open his own dollar store near his

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hometown in Charlotte, North Carolina.

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He says that for the first 10 years

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leading up to it becoming a public

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company, he would commonly work 16 hours

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a day and he remained dedicated long

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after that. Now, his son, Howard Lavine,

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who was less than a year old when he

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opened that first store, took over as

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CEO in 1998, and he took over as

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chairman of the board 5 years later when

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Leon officially retired from the

7:14

business. By the time Leyon left, Family

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Dollar was a Fortune 500 company with

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around 5,000 locations. My point here is

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that the Lavine family clearly had a

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longtime personal attachment to the

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business. Of course, not all the

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decisions were ideal during that time,

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and it can be debated that Howard had

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trouble living up to his father's

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legacy. But at the very least, there was

7:36

consistency and passion behind the

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scenes. Well, in 2014, famous investor

7:41

Carl Icon bought a 9.4% stake in Family

7:44

Dollar. He essentially criticized

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Howard's leadership and pushed for major

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changes within the company. That is what

7:51

led to the Dollar Tree acquisition and

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Howard leaving shortly after. Moving on

7:55

to my next reason behind the decline of

7:57

Family Dollar, and that is the fact that

7:59

the stores have been poorly maintained.

8:02

Now, you might be thinking that is kind

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of the case with all of these dollar

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stores, right? They're not known for

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being the cleanest or the most

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organized, but I think Family Dollar has

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developed a little bit more of a

8:12

reputation for it. I would be curious to

8:15

hear about your experiences, but Family

8:17

Dollar has had issues keeping the

8:18

shelves stocked and orderly with the

8:20

appropriate products. A lot of it stems

8:22

back to supply chain issues involving

8:24

shipping and distribution centers. The

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big thing that stands out here would be

8:28

a $42 million fine paid in 2024 that the

8:32

Justice Department described as the

8:34

largest ever monetary criminal penalty

8:36

in a food safety case. Disturbingly,

8:39

inspectors from the FDA found a bunch of

8:42

rodents at one of their warehouses in

8:44

Arkansas, and part of that report said

8:46

that there were dead rodents of various

8:48

states of decay. You might want to look

8:51

a little further into that one because

8:52

there are some surprising parts to it

8:54

and it represents a bigger issue of

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neglecting to maintain their facilities

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and some of their stores. All of it

9:00

giving customers further reason to

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travel a little bit further to get to

9:04

that Walmart or wherever else. My final

9:07

reason on the list is really going to be

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more of a reflection of the other

9:10

reasons and that is low profit margins.

9:14

More than the others, Family Dollar

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emphasizes the sale of essential items

9:18

like groceries that tend to have lower

9:20

profit margins, meaning they have to

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sell more of those items to make the

9:24

same amount of money. Do you see what I

9:27

mean? And how that can make things more

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difficult? On average, they only make 24

9:31

cents for every dollar sold, whereas

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Dollar General makes 30 and Dollar Tree

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makes 36. So that margin has always been

9:40

thin and most of this video has been

9:42

about factors that have complicated that

9:44

issue. Family Dollar is comparatively

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more vulnerable to falling sales and

9:48

rising costs. So this has been a

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dangerous combination of factors that

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have led to closing inefficient stores

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and a sizable reduction in value. Family

9:57

Dollar is being left behind by those

9:59

other companies and it sure seems like

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it would take some major changes for

10:02

them to reverse that trend. Let me know

10:05

in the comments what do you think about

10:07

Family Dollar. Specifically, is it a

10:09

good option for when you need something

10:11

quick or do not want to travel too far?

10:13

It just seems like there are not many

10:15

fans of Family Dollar out there anymore.

10:17

Their reputation has declined so much.

10:18

So, for anyone who prefers them over the

10:20

others, what do you like about it? Or on

10:23

the other end, it would still be

10:24

interesting to hear about something that

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makes you dislike them more than the

10:27

others. I also want to mention really

10:29

quick that I made a video about all

10:30

these dollar stores a few years ago, so

10:32

I recommend watching that one if you

10:34

want to hear more about the others and

10:35

how they all compare to each other. And

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finally, the big question is, what do

10:39

you see for the future? Will Family

10:41

Dollar recover under this new ownership

10:43

or will it continue to fall? And any

10:46

other thoughts you have about Family

10:47

Dollar, leave them in the comments. I'd

10:50

like to hear what you have to say. Thank

10:53

you for watching.

Interactive Summary

The video discusses the decline of Family Dollar, a major American dollar store chain, examining the reasons behind its struggles compared to competitors like Dollar General and Dollar Tree. Family Dollar's strategy of targeting lower-income communities, its historical competition with Walmart, its problematic acquisition by Dollar Tree, the departure of its founding family, poor store maintenance, and low profit margins are identified as key factors contributing to its downfall. The narrative highlights how economic downturns and changing consumer behaviors have disproportionately affected Family Dollar's customer base, leading to decreased sales and store closures. The video concludes by questioning the future of Family Dollar under new ownership.

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