Gap CEO explains the story that the brand wants to tell
261 segments
And for our work on Gap with the veteran
denim campaign. So, I think it's
validation
that our work is working and most
importantly that we're driving a
cultural conversation and a lot of that
happens here in Cannes.
>> Y'all were so out of the cultural
conversation before you came to this
company. All right, let's just be
honest. Let's just call it what it is.
And we would everybody you would hop on
this earnings call for Gap and people
would be like the analysts would ask,
are you going to be on TV for the
holiday season for Gap? That was the big
question. But you've said, look, there's
other stories we could be telling. Like
what is the story of Gap you're trying
to tell at this point in its life?
>> Well, first of all, Gap is one of our
brands, but it is the flagship brand of
the company. It's the origin story of
the company. And and to your point, I
think, you know, with the history that
we have, which is incredible history, we
went from being kind of a a great
storyteller to selling stuff. And we had
to get back to storytelling and go back
to the origin story of what made Gap
brand so great to begin with. It was all
about celebrating individuality,
originality, and inclusiveness. And it
had a primary
sort of calling card with music and
artistry. And so we brought that back.
And in the context of that conversation,
we've worked with incredible artists.
Cats Eye, which is of course, you know,
one of the great works that we've done
recently. Troye Sivan, Jungle 74,
Miko, Young Miko was an incredible
campaign. But it's the mixture of
content and commerce and product. The
product has elevated, the storytelling
has elevated, and we're driving a
cultural conversation that's relevant.
And that ultimately is what's working.
And that's the flywheel that we've got
to keep going with. Working at the speed
of culture,
not easy.
>> Especially when you're an apparel
company and you're doing business all
over the world. And oh yeah, you have a
supply chain.
>> That's right. Oh yeah, the supply chain.
And thousands of doors and getting the
right product with the right fit at the
right value proposition at the right
time. So, it's a complex business, but
our team is working incredibly hard and
we're driving, you know, better
performance. And we just got to keep it
going.
>> I I told you this. Um
it was off camera at some point when I
talked to you like I have not really
heard a lot of people you signed these
deals with. And I've dated myself and
I've aged myself out. But all these
deals have seemed to pay off well and
they've drive a lot of notoriety. How
are you finding some of these creative
folks to work with? Like is there some
secret data lab you have inside of Gap
saying, I need to work with this brand
because they're about to to break out,
this creator because they're about to
break out in a big way? Because look,
I've never heard of these folks. Maybe I
just need to get cooler. Yeah.
>> You're pretty cool, Brian, but you know,
you can
a little notch it up.
>> Look, I think first of all, our team is
on it. And I and I think, you know, to
the extent that we're out in the world
meeting people here at Cannes. You know,
we're meeting people, we're we're
developing partnerships, we're on the,
you know, recognized emerging talent
list and with the work that we're doing,
we're actually courting conversations.
But authenticity is a really important
part of that dialogue. I mean, there's a
lot of collaborations out there. I think
that that's a marketing methodology that
everybody's doing. But it's authenticity
that actually resonates most. And I
think what I'm most proud of is our
team's ability to really dialogue with
creative and creative communities that
create that authenticity that customers
today recognize and value. Not
everything goes perfectly, but that is
part of the creative conversation and
sometimes it's a little creative chaos.
But I think our consumer really
appreciates that and and certainly it's
resonating.
>> So you're not going to we're not going
to find the the Gap and Old Navy name
plastered on the F1 cars. Because look,
I mean there's no more space on these F1
cars. I mean this is like all the space
is taken. And what's the return on that
stuff?
>> That's that's probably not our space,
actually. But I think that's a good
example, you know, is is the brand
filter F1 or is it something else? And I
think, you know, you can get really as a
brand
owner, if you will, you you you want to
see your brand everywhere. But really
what you want to see your brand is
everywhere with precision that makes
sense to the customer that you're trying
to court. And so, that is a careful
curated marketing and media, I'd say,
adventure, which obviously, you know,
we're we're starting to do a lot better
with.
>> You quickly turned into a Gap historian
when you took over this job. How far do
you want to take Gap back to that
initial store? I I get you're not going
to sell music because you go on Spotify
and use that. But, is that store still
an inspiration for you? And if it is,
what will a Gap store look like next
year?
>> Yeah. Well, I I can tell you we we we
find our inspiration with the origin
stories of every one of our brands. You
know, these were brands that
uh broke through not because people
needed it, but because we created the
want. And in the context of Gap's story,
again, when you think about the origin
story of bridging the generation gap, we
brought generations together, and music
was a key component of that. And so, I
think as we venture into the space of
relevance for today and drive revenue
associated with that, it is music, it is
storytelling, and it's great product.
And so, when you go into a Gap today,
and certainly the ones that we've
remodeled, you feel that energy, you
feel that vibe. Uh you see great product
and great storytelling with great music
and great service. That is a model that,
by the way, is not easy to replicate
into the context of real scale, but it
is the quest that we have to be
high-performing. And as Gap evolves, and
we drive categories like beauty and
accessories, and we relaunch favorites
like Gap Body, you know, Gap will
continue to propel itself and create Gap
world. And that is essentially what
we're so excited about is that now that
we have momentum and connectivity,
really the sky's the limit in terms of
how much more we can do with Gap.
>> I've uh
I've talked to a couple consumer CEOs
here. Uh e.l.f. Beauty CEO Tarang Amin,
he he told me
that they have cut prices and the
lower-income
uh shopper has responded positively.
Checked on, that's cool. Marriott CEO
Anthony Capuano I me that July 4th
weekend bookings look strong. Checked
out it looks good too as well.
Have you seen any improvement in the in
how your consumer is shopping the store
this summer?
>> Yeah, we we've seen I'd say steady and
consistent behavior from our, you know,
consumer base. I mean we we've reported
in our earnings we've been growing
across all income cohorts, low, middle,
and high. We've seen a steadiness uh in
the context of uh consumer reaction to
our business. I would say, you know,
with all the things happening in the
world today, you know, and and to some
extent all the uncertainty that we all
deal with, the consumer's reaction is
pretty steady. And ultimately, you know,
it's our job to create that demand and
want and need in the in the sea of
competitive, if you will, landscape. But
um but the consumer's out there. And
when you offer great product at great
price with great branding, they respond.
And so, it's our job to continue to do
that.
>> Lastly, I walk, you know, I go into
Banana. I buy a lot of my clothes at
Banana Republic. And I've told you this
before, I went in there recently and
things felt Look, I'm not tracking
prices. It felt a little more expensive,
okay? Especially on the bathing suit
side. What type of cost pressures is
your company still dealing with at this
point in the tariff drama?
>> So, I think we're all dealing with the
tariff uh situation, but I think in in
terms of our case, our team has
mitigated the tariffs really well.
>> And also, I'm not knocking you, but
stuff is higher quality. So, I just
wanted to get that off my chest.
>> that. I'm surprised you're not wearing a
bathing suit today.
>> the shirt.
>> [laughter]
>> No, I don't want to You know, I I I I do
I I actually have it in my bag.
>> I'm glad it's working for you. Look, we
we have with precision taken price
increases where we believe the quality
and the value proposition remains intact
uh given the breadth of our portfolio
and the size of these brands, um it is a
very careful orchestration and arguably
with precision pricing, we've been able
to mitigate. Um it's not the only form
of mitigation. Obviously, behind the
scenes there's a lot of cost savings,
there's partnerships with our
manufacturers that we work
uh in tandem with. But ultimately,
again, as we present our portfolio, it's
a really important aspect to present the
right value and the right quality
equation. Occasionally, it's too high.
Occasionally, we're selling things at
too low and then that's the sort of art
and the science combined in the in doing
what we do.
>> As always, rolling up to Yacht Beach, uh
the best dressed men uh here at
Cadillac. Good to see you, Richard. I
appreciate it.
Ask follow-up questions or revisit key timestamps.
The video features a discussion with Gap's leadership about the brand's revitalization strategy. Key topics include returning to the company's roots in storytelling, music, and individuality to drive cultural relevance. The conversation covers the challenges of balancing a complex global supply chain with creative marketing, the importance of authentic partnerships, and the brand's approach to pricing and quality in a challenging economic landscape.
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