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Gap CEO explains the story that the brand wants to tell

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Gap CEO explains the story that the brand wants to tell

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261 segments

0:01

And for our work on Gap with the veteran

0:03

denim campaign. So, I think it's

0:05

validation

0:06

that our work is working and most

0:08

importantly that we're driving a

0:09

cultural conversation and a lot of that

0:11

happens here in Cannes.

0:12

>> Y'all were so out of the cultural

0:14

conversation before you came to this

0:15

company. All right, let's just be

0:16

honest. Let's just call it what it is.

0:18

And we would everybody you would hop on

0:19

this earnings call for Gap and people

0:20

would be like the analysts would ask,

0:22

are you going to be on TV for the

0:24

holiday season for Gap? That was the big

0:25

question. But you've said, look, there's

0:28

other stories we could be telling. Like

0:29

what is the story of Gap you're trying

0:32

to tell at this point in its life?

0:33

>> Well, first of all, Gap is one of our

0:35

brands, but it is the flagship brand of

0:38

the company. It's the origin story of

0:40

the company. And and to your point, I

0:41

think, you know, with the history that

0:43

we have, which is incredible history, we

0:45

went from being kind of a a great

0:48

storyteller to selling stuff. And we had

0:51

to get back to storytelling and go back

0:53

to the origin story of what made Gap

0:55

brand so great to begin with. It was all

0:58

about celebrating individuality,

1:00

originality, and inclusiveness. And it

1:02

had a primary

1:04

sort of calling card with music and

1:07

artistry. And so we brought that back.

1:09

And in the context of that conversation,

1:11

we've worked with incredible artists.

1:13

Cats Eye, which is of course, you know,

1:14

one of the great works that we've done

1:16

recently. Troye Sivan, Jungle 74,

1:19

Miko, Young Miko was an incredible

1:21

campaign. But it's the mixture of

1:23

content and commerce and product. The

1:26

product has elevated, the storytelling

1:29

has elevated, and we're driving a

1:31

cultural conversation that's relevant.

1:32

And that ultimately is what's working.

1:34

And that's the flywheel that we've got

1:36

to keep going with. Working at the speed

1:38

of culture,

1:39

not easy.

1:40

>> Especially when you're an apparel

1:41

company and you're doing business all

1:42

over the world. And oh yeah, you have a

1:43

supply chain.

1:44

>> That's right. Oh yeah, the supply chain.

1:46

And thousands of doors and getting the

1:47

right product with the right fit at the

1:49

right value proposition at the right

1:51

time. So, it's a complex business, but

1:53

our team is working incredibly hard and

1:55

we're driving, you know, better

1:56

performance. And we just got to keep it

1:58

going.

1:58

>> I I told you this. Um

2:01

it was off camera at some point when I

2:02

talked to you like I have not really

2:03

heard a lot of people you signed these

2:04

deals with. And I've dated myself and

2:07

I've aged myself out. But all these

2:10

deals have seemed to pay off well and

2:11

they've drive a lot of notoriety. How

2:13

are you finding some of these creative

2:14

folks to work with? Like is there some

2:16

secret data lab you have inside of Gap

2:18

saying, I need to work with this brand

2:20

because they're about to to break out,

2:22

this creator because they're about to

2:23

break out in a big way? Because look,

2:24

I've never heard of these folks. Maybe I

2:25

just need to get cooler. Yeah.

2:27

>> You're pretty cool, Brian, but you know,

2:28

you can

2:29

a little notch it up.

2:30

>> Look, I think first of all, our team is

2:32

on it. And I and I think, you know, to

2:34

the extent that we're out in the world

2:37

meeting people here at Cannes. You know,

2:39

we're meeting people, we're we're

2:40

developing partnerships, we're on the,

2:42

you know, recognized emerging talent

2:44

list and with the work that we're doing,

2:46

we're actually courting conversations.

2:49

But authenticity is a really important

2:51

part of that dialogue. I mean, there's a

2:53

lot of collaborations out there. I think

2:55

that that's a marketing methodology that

2:56

everybody's doing. But it's authenticity

2:59

that actually resonates most. And I

3:01

think what I'm most proud of is our

3:03

team's ability to really dialogue with

3:06

creative and creative communities that

3:07

create that authenticity that customers

3:10

today recognize and value. Not

3:13

everything goes perfectly, but that is

3:15

part of the creative conversation and

3:17

sometimes it's a little creative chaos.

3:19

But I think our consumer really

3:21

appreciates that and and certainly it's

3:23

resonating.

3:23

>> So you're not going to we're not going

3:24

to find the the Gap and Old Navy name

3:25

plastered on the F1 cars. Because look,

3:27

I mean there's no more space on these F1

3:29

cars. I mean this is like all the space

3:31

is taken. And what's the return on that

3:32

stuff?

3:32

>> That's that's probably not our space,

3:34

actually. But I think that's a good

3:35

example, you know, is is the brand

3:37

filter F1 or is it something else? And I

3:39

think, you know, you can get really as a

3:41

brand

3:43

owner, if you will, you you you want to

3:45

see your brand everywhere. But really

3:47

what you want to see your brand is

3:48

everywhere with precision that makes

3:51

sense to the customer that you're trying

3:52

to court. And so, that is a careful

3:55

curated marketing and media, I'd say,

3:57

adventure, which obviously, you know,

3:59

we're we're starting to do a lot better

4:00

with.

4:00

>> You quickly turned into a Gap historian

4:03

when you took over this job. How far do

4:05

you want to take Gap back to that

4:07

initial store? I I get you're not going

4:09

to sell music because you go on Spotify

4:11

and use that. But, is that store still

4:13

an inspiration for you? And if it is,

4:16

what will a Gap store look like next

4:18

year?

4:18

>> Yeah. Well, I I can tell you we we we

4:20

find our inspiration with the origin

4:22

stories of every one of our brands. You

4:24

know, these were brands that

4:26

uh broke through not because people

4:28

needed it, but because we created the

4:30

want. And in the context of Gap's story,

4:33

again, when you think about the origin

4:35

story of bridging the generation gap, we

4:37

brought generations together, and music

4:39

was a key component of that. And so, I

4:42

think as we venture into the space of

4:44

relevance for today and drive revenue

4:46

associated with that, it is music, it is

4:48

storytelling, and it's great product.

4:50

And so, when you go into a Gap today,

4:52

and certainly the ones that we've

4:54

remodeled, you feel that energy, you

4:56

feel that vibe. Uh you see great product

4:59

and great storytelling with great music

5:01

and great service. That is a model that,

5:03

by the way, is not easy to replicate

5:05

into the context of real scale, but it

5:07

is the quest that we have to be

5:09

high-performing. And as Gap evolves, and

5:11

we drive categories like beauty and

5:14

accessories, and we relaunch favorites

5:16

like Gap Body, you know, Gap will

5:18

continue to propel itself and create Gap

5:21

world. And that is essentially what

5:23

we're so excited about is that now that

5:25

we have momentum and connectivity,

5:27

really the sky's the limit in terms of

5:29

how much more we can do with Gap.

5:31

>> I've uh

5:32

I've talked to a couple consumer CEOs

5:34

here. Uh e.l.f. Beauty CEO Tarang Amin,

5:36

he he told me

5:38

that they have cut prices and the

5:39

lower-income

5:40

uh shopper has responded positively.

5:42

Checked on, that's cool. Marriott CEO

5:44

Anthony Capuano I me that July 4th

5:47

weekend bookings look strong. Checked

5:49

out it looks good too as well.

5:50

Have you seen any improvement in the in

5:52

how your consumer is shopping the store

5:55

this summer?

5:56

>> Yeah, we we've seen I'd say steady and

5:58

consistent behavior from our, you know,

6:00

consumer base. I mean we we've reported

6:03

in our earnings we've been growing

6:04

across all income cohorts, low, middle,

6:06

and high. We've seen a steadiness uh in

6:09

the context of uh consumer reaction to

6:11

our business. I would say, you know,

6:13

with all the things happening in the

6:15

world today, you know, and and to some

6:16

extent all the uncertainty that we all

6:18

deal with, the consumer's reaction is

6:20

pretty steady. And ultimately, you know,

6:22

it's our job to create that demand and

6:25

want and need in the in the sea of

6:27

competitive, if you will, landscape. But

6:30

um but the consumer's out there. And

6:32

when you offer great product at great

6:33

price with great branding, they respond.

6:36

And so, it's our job to continue to do

6:38

that.

6:38

>> Lastly, I walk, you know, I go into

6:40

Banana. I buy a lot of my clothes at

6:42

Banana Republic. And I've told you this

6:43

before, I went in there recently and

6:45

things felt Look, I'm not tracking

6:47

prices. It felt a little more expensive,

6:48

okay? Especially on the bathing suit

6:49

side. What type of cost pressures is

6:51

your company still dealing with at this

6:53

point in the tariff drama?

6:56

>> So, I think we're all dealing with the

6:57

tariff uh situation, but I think in in

7:00

terms of our case, our team has

7:01

mitigated the tariffs really well.

7:02

>> And also, I'm not knocking you, but

7:03

stuff is higher quality. So, I just

7:05

wanted to get that off my chest.

7:06

>> that. I'm surprised you're not wearing a

7:07

bathing suit today.

7:08

>> the shirt.

7:09

>> [laughter]

7:09

>> No, I don't want to You know, I I I I do

7:10

I I actually have it in my bag.

7:11

>> I'm glad it's working for you. Look, we

7:13

we have with precision taken price

7:15

increases where we believe the quality

7:17

and the value proposition remains intact

7:19

uh given the breadth of our portfolio

7:21

and the size of these brands, um it is a

7:24

very careful orchestration and arguably

7:27

with precision pricing, we've been able

7:29

to mitigate. Um it's not the only form

7:31

of mitigation. Obviously, behind the

7:33

scenes there's a lot of cost savings,

7:34

there's partnerships with our

7:35

manufacturers that we work

7:37

uh in tandem with. But ultimately,

7:39

again, as we present our portfolio, it's

7:42

a really important aspect to present the

7:44

right value and the right quality

7:45

equation. Occasionally, it's too high.

7:47

Occasionally, we're selling things at

7:49

too low and then that's the sort of art

7:51

and the science combined in the in doing

7:52

what we do.

7:53

>> As always, rolling up to Yacht Beach, uh

7:55

the best dressed men uh here at

7:56

Cadillac. Good to see you, Richard. I

7:58

appreciate it.

Interactive Summary

The video features a discussion with Gap's leadership about the brand's revitalization strategy. Key topics include returning to the company's roots in storytelling, music, and individuality to drive cultural relevance. The conversation covers the challenges of balancing a complex global supply chain with creative marketing, the importance of authentic partnerships, and the brand's approach to pricing and quality in a challenging economic landscape.

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