what's up guys welcome back to the

nursing channel so today

i will be showing you guys how to

interview

for a nursing case manager position

without having any case management

experience okay

so i actually have with me a list of

questions

that they will most likely ask you

in an interview for a case manager

position

okay now i don't have a panel with me

that's going to be asking me questions

but i'm just going to role play

and pretend like i'm in an actual

interview

and i'm also going to interrupt myself

just to explain to you guys

why i'm giving that specific answer okay

or how to conduct yourself in an

interview okay

so obviously in an interview it's very

important

to show up presentable show up in a nice

attire

for us guys wear a suit uh a button-up

shirt

uh for you women you know dress nice

decent

respectful and uh don't forget because

uh

first impression is everything make sure

you take take a shower

the morning of the interview okay

so you smell good um and make sure you

comb your hair

for uh you you smile okay if you have a

nice smile if you don't have a nice

smile it's okay you don't have to

show your teeth but just should be

polite and

and be a friendly individual when you

when you greet the

the interview panel okay first

impression is

very important even if people tell you

it's not

it's super important because we we as

human beings

judge each other based on the first few

seconds of our interaction

okay so now i'm just gonna um role play

and act like

i'm coming into the interview

hi my name is sam nice to meet you

sam nice to meet you

okay the first question is why did you

pursue this career

so i uh pursued um

so i'm pursuing uh this case manager

position

just because uh i want to work i want to

stray away from

doing direct patient care i feel like

the case manager position will allow me

to still be able to interact with

patients

still get to know them and i can still

you know provide care to them in a

different way

i may not be giving them medication i

may not

be doing wound care or taking vital

signs but i at least can

help patients by giving them the

resources that they need

and making sure that they have a safe

discharge

disposition to go to which is very

important

so that's one of the reasons why i got

interested in doing case management

also i feel like case management is a

career where i can

dedicate myself to long term as a

bedside

nurse it's really hard to commit to it

long term because

the human body gets gets starts

as years go by you know you start to get

older and you don't have the same

strength

as you did when you were younger and so

i don't you know i don't think that

doing direct

patient care is a is a career

long term so that's why i

chose case case management because i

think i can still contribute

in the care of patients and and i plan

on doing it long term

so sam what attracts you to this role

so what attracted me to this role is

that i can still contribute to patients

care

to patient care by like i said being

giving the patient resources and the

adequate support that they need for

example if

if a patient

does not have a safe place to go to

or or if a elderly patient is being

abused at home you know we can make sure

that

that elderly patient has a safe place to

go to once he gets discharged from the

hospital

we can always contact cps and make sure

that

we work on getting giving him a safe

discharge plan

even if that's you know getting the

patient to a skilled nursing facility

why did you leave your last job so

i left my last job primarily because i

wanted a different

change in scenery um i

wanted to move out of the city you know

the city is very

busy there's a lot of traffic and all

the pollution that you have to deal with

and

it's just i feel like it's really

crowded the city and so

uh i decided to um

leave my job and move to the country and

that's why i

decided to apply to this hospital and

and specifically to this position

because this hospital is obviously in a

rural area

and yeah that's that's primarily the

reason why

what did you like about our company from

what you've earned so far during the

hiring process

so so far what i like about this company

is that you guys are really big on

customer satisfaction

and uh or patient satisfaction you guys

make sure that

patient needs are being fulfilled and

patients are

being taken care of and they're

satisfied with the care that they're

receiving here

um and uh

this company which is kaiser i actually

uh

grew up i was raised in the kaiser

system

my mom had health insurance for all of

us with

with kaiser and i always liked you know

coming to the hospital because the

kaiser nurses were always friendly and

always greeted you with a smile and

every time i got my lab draws

or my blood draws um they would always

give me a lollipop at the end so i

always

i always really liked coming to the

hospital specifically the kaiser

hospital

should you get hired what do you think

would be most challenging in this role

uh for me i think the most challenging

thing would be just to know where

all the resource for me the most

challenging thing would be was

just to uh make just to become familiar

with where things are at like where are

all the forms located um all the phone

numbers that i need to remember

like the phone numbers for the doctors

and the different floors in the hospital

um just familiarizing myself with with

my new

work setting and um

yeah i think i just knowing where

where things are located where which

resources what

what resources i have access to here in

the hospital

what skills or qualities do you possess

that will support

contribute to this company's mission so

um i think i can contribute to this

company's mission just

by uh being my friendly self

and just uh being compassionate with

with patients as i interact with them

and uh just being just trying to be a

resource to

to my staff and be able uh to my

fellow staff members just being

resourceful to my fellow staff members

and

helping them in whatever way i can and i

hope that you know they can help me out

in return as well and just being

friendly with

with my co-workers and uh supporting

them if they need my help and just being

available

what experience do you have that will

make you a great fit for

this position or role so i think that

um the nursing experience that i

that i bring that that i have

from working on the floor on med surg

and telemetry

i think i can bring that experience with

me over to the case management

role because i can as a as a nurse

i can anticipate what patient needs are

because i've worked with patients

directly so i can

i can kind of figure i can i can figure

out what what they would need

discharging from the hospital for

example if if a patient is newly

diagnosed with

copd i can anticipate that they're most

likely going to need

oxygen or if a patient just came off of

a

knee surgery or hip surgery and they

don't have really good

and they don't have enough support at

home i can anticipate that they're going

to need home health services

so um yeah that's i feel that's the type

of experience that i bring to to this

role

what would you say are your weaknesses

as an employee

i think my weaknesses as an employee are

i like to ask a lot of questions

and so uh i guess sometimes uh that can

be overwhelming but

it's just primarily it's just initially

when i first start a new role

i like to ask a lot of questions because

i want to gain as much knowledge as i

can so i can be

skillful in my position

what would he say are some of your

strengths as an employee

i think some of my strengths are my

organization

and another strength would be just my

ability to prioritize

patients and and and just being able to

figure out which

patient i should tend to first and then

which one comes second and which one

comes third

what have you done in the past in order

to calm an

upset patient and their family

so in the past to calm down an upset

patient or a family member i will first

listen to them

and be empathetic and just let them know

hey

i'm here for you i'm sorry that things

aren't going your way but

i'm i am available to you and i'm

wanting to work with you as much as i

can

as long as you know it is appropriate

and usually when i say that to a patient

patients kind of calm down and they

de-escalate

and they're more they're more

approachable

describe an emergency situation in which

you had to act quickly

would you do anything different

differently if you had to do it again

so i remember working on the floor i had

a patient that coded

on the bed so i had to react quick i i

activated the cold the cold blue button

and then i just went in straight into uh

checking if the patient had a pulse and

then i started

um doing uh compressions and i and i

called for help obviously

so that was a one moment i can remember

when i had to act quickly and on my feet

what is the great greatest challenge

that you faced on the job

i think uh the greatest challenge that i

face on the job

that is actually a good question hmm i

kind of got to think about that one

so i think i the one one challenge that

comes to my mind from my nursing

experience is when i

had to share with a family member um

that their

loved one was deceased and they passed

away in the hospital so that was

pretty challenging because uh i i had to

i had to share you know

news that i knew would hurt the family

member the news that

was uncomfortable to hear but you know

i'm grateful for that opportunity

because i was able to be there for the

fam patients family members

i was able to allow them to cry on my my

shoulder

i was able to hold their hand and just

let them know that i'm here for them

and that and i was just grateful that i

was able to spend

the uh the last few minutes with their

loved one

and so that was very special to me

how would you manage a heavy caseload so

the way i would manage a heavy caseload

is

usually when i start my day i like to

take a look at my patients and

look at what their needs are and try to

prioritize them

obviously we don't live in a in a

perfect world so

things are always changing and shifting

so uh i just gotta

learn how to prioritize my patients

and uh make sure that you know the

patient that is of high priority i

address them first and then i go

down uh the chain of command or i go

down the priority scale

to also um with a heavy caseload i will

try to use the help

of my of my co-workers if they're

available

or i will try to delegate certain tasks

tell me three positive things your

co-workers might say about you

so they might say i have a great sense

of humor i'm respectful

and i'm responsible

how would you deal with an upset

physician so with the

upset physician i would try to listen to

the physician

and try to hear their side of the story

and try to hear why they're frustrated

or

upset and i would always just be

respectful

and i would not let myself my tonality

change

i will try to stay neutral and just let

the patient the physician know that hey

i know you're upset but i'm here i'm

trying to do my job and

i would like to work with you and i want

to

let you know that um this patient needs

both of our help and if we can't

communicate

uh properly then you know this we're

compromising

the patient's care so that's what i

would tell the doctor and let them know

that

i i'm here to help in whatever way i can

and please use me as a resource and

if i see that and usually when i say

those words or i

i approach a physician that way they

usually calm down and they

they're more uh approachable but if i

feel that the physician is still

being upset and angry and not wanting to

communicate with me for whatever reason

then

and that would lead me to uh go up the

chain of command and try to report it to

a supervisor or

a director and then last question for

you sam how would you deal with an upset

co-worker that is difficult to work with

so with an upset co-worker that is

difficult to work with i would try to

approach them

and let them know hey this is a problem

this

this is the problem that i see can we

work on it

is there anything that i i can do to

work on it

to make things better to make our

relationship better here at work

and uh i'm the type of person that

does not hold an ego or a grudge so i'm

very easy going and i try to work with a

co-workers that are difficult to work

with as much as i can

but if i feel that you know they're

still giving me resistance and it's

still becoming

an issue and patient care can be

potentially compromised

then obviously that would lead me to

take it to a supervisor take the issue

to a supervisor or a director

and follow the chain of command after

that but usually my first

uh my first reaction is to try to work

things out with that

co-worker directly

all right so guys that's how i would

answer these questions for an

interview um let me know um

what you guys think i hope this guy this

helps you

for all you uh nurses that are looking

to transition into

nursing case management i hope this

video

helps you and it suits you guys uh

put a comment below and give me your

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talk about

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