Airport Lounges Are Everything Wrong With the Economy!
370 segments
Airport lounges are the embodiment of
everything wrong with our modern
economy. [music] From the shifting
dynamics of what it means to be wealthy
to shipflation, financialization, and
conspicuous consumption, the exponential
proliferation of these little rims of
manufactured superiority are a great way
to measure some underappreciated changes
in the world over the last 20 years.
Now, you might think that the 500%
increase in the number of airport
lounges over the last two decades is
little more than yet another sign that
rich people are getting even richer,
which is not exactly shocking anymore.
But actually, it's the exact opposite of
that. Airport lounges are not for rich
people anymore. It's for people who
think this is how rich people travel. In
the year 2000, the market for luxury
travel was far smaller than it is today.
There were less than half as many
international tourists globally even
after accounting for the smaller overall
global population and the people who
were flying in premium classes were even
rarer still. Take the seat map of the
world's largest passenger jets as an
example. In the year 2000, this was the
standard seat configuration that
Singapore Airlines used on their Boeing
747 along popular mass market routes
like Changi to LAX. 3/4 of the floor
space and over 80% of the passengers
were flying in regular economy class.
The secondstory bubble was reserved for
business class passengers paying around
$3,000 for a one-way ticket. This was a
popular option with corporate travelers
who didn't have to pay out of their own
pocket, but still had companies willing
to cover the cost for them to arrive at
their destination refreshed and ready to
work. On top of that, at the very tip of
the plane, there was an ultra exclusive
first class, where tickets typically
went for around $6,500.
These seats offered lie flatbeds before
it became the industry standard in
business class and also typically
offered higher-end food and drink to
luxury focused travelers. For the 30 or
so passengers in these premium classes,
one of the biggest perks of these seats
was the lounge access that let them wait
for their flight in a separate quiet
area with some catered refreshments. Now
compare that to today. Singapore
Airlines has retired the 747 and instead
uses the Airbus A380 as their largest
jet in their fleet. So admittedly, it's
not a perfect apples to apples
comparison, but the trend is still
pretty clear. Regular economy seating
now only makes up around 40% of the
floor space and just under 60% of the
total passenger count. In its place has
been a substantial increase in business
class seating as well as the
introduction of a premium economy class
which when combined now take up half the
space aboard the massive aircraft.
However, the other extreme has also
shrunk. Even on this larger plane, there
are now only six firstass seats, half as
many as on the 747, but they're each
significantly larger and more luxurious
than they were 20 years ago. Now, with a
cursory glance, this almost seems like
the middle class of air travel has
expanded at the expense of those at the
very top. If this is true, it could help
explain some of the trends of airport
lounges becoming far more popular,
accommodating a larger share of larger
planes. Airlines have been proud to talk
about this as a growing market
opportunity. And for what it's worth,
air travel has become far more
affordable for the average person. But
this is missing the bigger picture. Back
in early 2000, a first class seat wasn't
truly the pinnacle of commercial
offerings. For ultra-wealthy individuals
or high-end business people traveling
along high value international routes,
there was the Concord. Tickets on the
most popular route between JFK and
Heathrow cost around $12,000
back in 2000. Adjusted for inflation,
that's more than $24,000
today. This was an extremely high-end
service that only appealed to the top
0.1% for whom the few hours they would
save on the crossing was worth more than
the 100% premium they would pay over a
regular old firstass seat. The market
was so limited that it only made sense
to run this aircraft along very select
routes between the world's financial
capitals. This wasn't helped by the fact
that the plane couldn't go supersonic
over populated areas. Now, those planes
are no longer flying, but that hasn't
really mattered. In 2000, an
inflationadjusted $24,000 plane ticket
represented roughly 0.2% of the 14
million net worth you would have needed
to be in the top 0.1% of Americans.
Today, to be in that same group, you
would need a net worth of $55 million.
And 0.2% 2% of that is $110,000,
which is more than enough to charter a
transatlantic capable private jet to fly
exactly the same route. For comparison,
that same expenditure would be like the
median American spending 530 bucks on a
plane ticket. Not nothing, not something
that they could do every day, but also
not a huge expense in the grand scheme
of things. This is also just comparing a
single seat to an entire aircraft
capable of carrying up to 10 additional
passengers in a far higher level of
luxury. For wealthy people with a family
or small entourage, this pushes the
economics even further in favor of
flying private. In the early 2000s, long
range private aviation did still exist,
but it was a far smaller market than it
is today. Services like NetJets and
Flexjet have additionally made it far
easier for people who can't quite afford
to own their own plane outright to still
fly private when the need arises.
Compared to the Concord, private
aircraft are also still just as
timefficient. In the air, they're
obviously much slower, but passengers
can get to the airport less than 20
minutes before takeoff compared to the
minimum 2 hours for commercial flights.
2 hours that would be spent in those
airport lounges. So, the first problem
that these airport cool kids clubs
reflect is not that rich people got
richer. It's that they got so much
richer that they left them behind
entirely. But that by itself isn't the
biggest problem. The biggest problem is
how everybody else is squeezing in. If
you often work on your laptop while you
travel, you might think that jumping on
the airport's free public Wi-Fi or your
airport loung's premium Wi-Fi would be
totally fine. But public Wi-Fi is one of
the number one ways that people get
their passwords stolen because anyone
with a bit of AI prompting can figure
out how to hack your computer and see
what you're doing when you're on an
unsecured network. That's why every time
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now. All right, so the very top of the
private market has moved out into
private aviation, which is why ultra
premium offerings have become rarer but
more luxurious. However, on the other
end of the market, while the share of
the economy seats may have shrunk on
planes like this, that doesn't
necessarily mean that most people have
moved up. They've just moved these
economy seats onto a different plane
entirely. Budget Airlines have been
growing almost as quickly in relative
terms as the chartered private jet
market. To use Singapore Airlines as an
example again, they now operate Scoot to
capture the growing market of highly
budgetconscious travelers. Most other
major airlines have similarly also
started budget focused subsidiaries.
What this has done is segment the market
far more than it's ever been before. In
the early days of aviation, classes
didn't really exist. Just flying at all
was only done by the wealthy. 20 years
ago, almost everybody was flying in
either economy, business, or first class
with big jumps in between each level.
But today there is budget economy,
mainline economy, premium economy,
business class, regular first class
seats, high-end first class seats, and a
rapidly growing market of private
aviation services. This wasn't some
accident. This was airline companies
identifying shifting market realities
and cashing in on two very distinct
groups of customers. The first are those
that need a way to treat themselves.
It's getting much harder for most people
in most economies to afford the
essential ingredients for normal life.
Housing, health care, and education,
starting a family, even saving for
retirement. All of these budget items
have moved out of reach for most people.
So, a lot of people are giving up and
shifting their spending towards an
alternative lifestyle, which takes
advantage of the few things that have
gotten cheaper. One of those areas is
travel. Ironically, this has given a lot
of consumers more disposable income to
treat themselves to an upgrade anywhere
on this spectrum. By offering smaller
incremental steps, it just makes the
leap a little easier for these customers
to make. One of the most cost-effective
ways for companies to let the customers
indulge is not even through premium
seats, but simply access to a lounge
before their flight. The best part is
that this upgrade doesn't even need to
be offered by the airline themselves.
The largest network of lounges belong to
third-party companies like American
Express and Priority Pass. These
companies either sell separate
memberships to access lounges across the
world or include it as a perk for having
a high-end credit card with a large
annual fee. American Express themselves
have openly acknowledged that they lose
money on their lounges, but they keep
them because they are the most effective
marketing tool to get people to sign up
to a high-end charge card like the
American Express Platinum. For the young
professionals struggling to get ahead,
this is an incredibly compelling
marketing pitch because it gives them
the image of status they will struggle
to find anywhere else. Marketeteers have
dubbed this affordable affluence. It's
no mistake that airports and credit
cards are one of the few places where
social rank is so clearly designated.
The idea of having a firstass grocery
store or premium economy social media
site sounds very strange although they
are trying. Does it make sense for an
average person to spend $895
in annual fees for a service that
effectively just lets them take on more
debt? Absolutely not. But a huge number
of people are still willing to pay it
just so they can get into the special
club before they board their Spirit
Airline flight. 20 years ago, having a
credit card made out of metal and access
to an airport lounge was a major flex.
Today, it's a marketing stunt. However,
it's still been so successful that these
companies have had to deal with a new
problem, overcrowding.
There are so many people willing to buy
into services like status credit cards
that a lot of lounges have had to
implement weight lists in shitifying
what was supposed to be a premium
service. The American Express lounges
have introduced a requirement that
people need to spend 75 grand a year on
their card before they get complimentary
access. And remember, that's on top of a
$900 fee they pay no [music] matter
what. Now, this seems like a potentially
reckless way to get people who are
already stretching themselves to go into
an irresponsible amount of debt. But
this move has also revealed a bigger
problem. It showed that there were
people holding these high-end charge
cards and not spending $75,000 a year on
them. Now, I'm not suggesting that
anybody should be spending this much,
but the only way the membership fees on
something like an Ammex Platinum makes
sense is if it's being used frequently
to book high-end hotels, restaurants,
flights, and experiences. Now, I know it
all sounds a bit silly, but this is a
multi-billion dollar market now fueled
largely by people who just want a taste
of what it feels like to be doing well
in the one environment where it's still
encouraged. Oh, and the points you get
from all this, they are worth less and
less every year. People like to tell
themselves that one day they'll be able
to cash in on their reckless spending
with a seat upgrade, but since 2020,
that's become next to impossible without
significant co-pays and timetable
flexibility. That's because it's easier
than ever for airlines to sell these
premium seats for cash. The second group
of people driving demand for premium
travel are those on the other end of the
spectrum. They may not have had high
income, but they've downsized from a
house and a spending through a
retirement portfolio that's largely been
carried by the longest bull run in
history. Splurgging on a business class
seat is a tree that their income
wouldn't typically allow, but their
lifetime of accumulated wealth can.
There were still wealthy retirees 20
years ago, but just not nearly as many
as there are today. So yeah, airport
lounges are a rapidly deteriorating
service that people are willing to make
an unreasonable financial decision to
get into. Ultimately supported by a
growing market of people who can't seem
to win financially and another group of
people who can't seem to lose
financially. If that's not everything
wrong with the world, then go watch this
video next and find out why your
internet probably sucks.
Ask follow-up questions or revisit key timestamps.
The video discusses the proliferation of airport lounges and how they reflect changes in the modern economy. Initially, lounges were a perk for the truly wealthy traveling in first or business class. However, over the past 20 years, the number of lounges has increased dramatically, not because the rich are getting richer, but because the definition of premium travel has broadened. This is exemplified by changes in airline seating configurations, the rise of premium economy, and the decline of ultra-exclusive options like the Concorde, which have been replaced by private jet services for the ultra-wealthy. The market has segmented significantly, with budget airlines catering to one end and luxury services, including private aviation, at the other. A large segment of the population, facing economic struggles in areas like housing and education, seeks affordable indulgence through travel upgrades, such as lounge access. This trend is fueled by marketing strategies, like those of credit card companies, offering a sense of status and 'affordable affluence.' The video also touches on the security risks of public Wi-Fi and the diminishing value of travel points. Ultimately, the rise of airport lounges signifies a polarized economy where some individuals struggle financially while others seem to have an unending capacity to spend.
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