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Airport Lounges Are Everything Wrong With the Economy!

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Airport Lounges Are Everything Wrong With the Economy!

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370 segments

0:00

Airport lounges are the embodiment of

0:02

everything wrong with our modern

0:03

economy. [music] From the shifting

0:05

dynamics of what it means to be wealthy

0:07

to shipflation, financialization, and

0:10

conspicuous consumption, the exponential

0:13

proliferation of these little rims of

0:15

manufactured superiority are a great way

0:17

to measure some underappreciated changes

0:20

in the world over the last 20 years.

0:23

Now, you might think that the 500%

0:26

increase in the number of airport

0:28

lounges over the last two decades is

0:30

little more than yet another sign that

0:32

rich people are getting even richer,

0:35

which is not exactly shocking anymore.

0:37

But actually, it's the exact opposite of

0:39

that. Airport lounges are not for rich

0:42

people anymore. It's for people who

0:44

think this is how rich people travel. In

0:46

the year 2000, the market for luxury

0:49

travel was far smaller than it is today.

0:51

There were less than half as many

0:53

international tourists globally even

0:55

after accounting for the smaller overall

0:56

global population and the people who

0:58

were flying in premium classes were even

1:00

rarer still. Take the seat map of the

1:03

world's largest passenger jets as an

1:05

example. In the year 2000, this was the

1:08

standard seat configuration that

1:10

Singapore Airlines used on their Boeing

1:12

747 along popular mass market routes

1:15

like Changi to LAX. 3/4 of the floor

1:19

space and over 80% of the passengers

1:21

were flying in regular economy class.

1:24

The secondstory bubble was reserved for

1:26

business class passengers paying around

1:28

$3,000 for a one-way ticket. This was a

1:31

popular option with corporate travelers

1:33

who didn't have to pay out of their own

1:35

pocket, but still had companies willing

1:37

to cover the cost for them to arrive at

1:39

their destination refreshed and ready to

1:41

work. On top of that, at the very tip of

1:44

the plane, there was an ultra exclusive

1:46

first class, where tickets typically

1:47

went for around $6,500.

1:50

These seats offered lie flatbeds before

1:53

it became the industry standard in

1:54

business class and also typically

1:56

offered higher-end food and drink to

1:58

luxury focused travelers. For the 30 or

2:00

so passengers in these premium classes,

2:02

one of the biggest perks of these seats

2:04

was the lounge access that let them wait

2:06

for their flight in a separate quiet

2:07

area with some catered refreshments. Now

2:10

compare that to today. Singapore

2:13

Airlines has retired the 747 and instead

2:15

uses the Airbus A380 as their largest

2:18

jet in their fleet. So admittedly, it's

2:20

not a perfect apples to apples

2:22

comparison, but the trend is still

2:23

pretty clear. Regular economy seating

2:26

now only makes up around 40% of the

2:29

floor space and just under 60% of the

2:31

total passenger count. In its place has

2:34

been a substantial increase in business

2:36

class seating as well as the

2:38

introduction of a premium economy class

2:40

which when combined now take up half the

2:43

space aboard the massive aircraft.

2:45

However, the other extreme has also

2:47

shrunk. Even on this larger plane, there

2:50

are now only six firstass seats, half as

2:53

many as on the 747, but they're each

2:56

significantly larger and more luxurious

2:58

than they were 20 years ago. Now, with a

3:00

cursory glance, this almost seems like

3:02

the middle class of air travel has

3:04

expanded at the expense of those at the

3:06

very top. If this is true, it could help

3:09

explain some of the trends of airport

3:11

lounges becoming far more popular,

3:14

accommodating a larger share of larger

3:16

planes. Airlines have been proud to talk

3:19

about this as a growing market

3:20

opportunity. And for what it's worth,

3:22

air travel has become far more

3:24

affordable for the average person. But

3:26

this is missing the bigger picture. Back

3:29

in early 2000, a first class seat wasn't

3:32

truly the pinnacle of commercial

3:33

offerings. For ultra-wealthy individuals

3:36

or high-end business people traveling

3:37

along high value international routes,

3:39

there was the Concord. Tickets on the

3:42

most popular route between JFK and

3:44

Heathrow cost around $12,000

3:48

back in 2000. Adjusted for inflation,

3:51

that's more than $24,000

3:53

today. This was an extremely high-end

3:56

service that only appealed to the top

3:58

0.1% for whom the few hours they would

4:01

save on the crossing was worth more than

4:03

the 100% premium they would pay over a

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regular old firstass seat. The market

4:08

was so limited that it only made sense

4:10

to run this aircraft along very select

4:12

routes between the world's financial

4:14

capitals. This wasn't helped by the fact

4:17

that the plane couldn't go supersonic

4:19

over populated areas. Now, those planes

4:22

are no longer flying, but that hasn't

4:24

really mattered. In 2000, an

4:26

inflationadjusted $24,000 plane ticket

4:29

represented roughly 0.2% of the 14

4:33

million net worth you would have needed

4:35

to be in the top 0.1% of Americans.

4:38

Today, to be in that same group, you

4:40

would need a net worth of $55 million.

4:45

And 0.2% 2% of that is $110,000,

4:49

which is more than enough to charter a

4:50

transatlantic capable private jet to fly

4:53

exactly the same route. For comparison,

4:56

that same expenditure would be like the

4:58

median American spending 530 bucks on a

5:01

plane ticket. Not nothing, not something

5:04

that they could do every day, but also

5:06

not a huge expense in the grand scheme

5:07

of things. This is also just comparing a

5:10

single seat to an entire aircraft

5:12

capable of carrying up to 10 additional

5:14

passengers in a far higher level of

5:16

luxury. For wealthy people with a family

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or small entourage, this pushes the

5:21

economics even further in favor of

5:23

flying private. In the early 2000s, long

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range private aviation did still exist,

5:29

but it was a far smaller market than it

5:31

is today. Services like NetJets and

5:34

Flexjet have additionally made it far

5:36

easier for people who can't quite afford

5:38

to own their own plane outright to still

5:40

fly private when the need arises.

5:42

Compared to the Concord, private

5:44

aircraft are also still just as

5:46

timefficient. In the air, they're

5:48

obviously much slower, but passengers

5:50

can get to the airport less than 20

5:51

minutes before takeoff compared to the

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minimum 2 hours for commercial flights.

5:55

2 hours that would be spent in those

5:58

airport lounges. So, the first problem

6:00

that these airport cool kids clubs

6:01

reflect is not that rich people got

6:04

richer. It's that they got so much

6:06

richer that they left them behind

6:07

entirely. But that by itself isn't the

6:10

biggest problem. The biggest problem is

6:12

how everybody else is squeezing in. If

6:15

you often work on your laptop while you

6:17

travel, you might think that jumping on

6:18

the airport's free public Wi-Fi or your

6:21

airport loung's premium Wi-Fi would be

6:23

totally fine. But public Wi-Fi is one of

6:26

the number one ways that people get

6:27

their passwords stolen because anyone

6:29

with a bit of AI prompting can figure

6:31

out how to hack your computer and see

6:33

what you're doing when you're on an

6:35

unsecured network. That's why every time

6:37

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now. All right, so the very top of the

7:33

private market has moved out into

7:35

private aviation, which is why ultra

7:37

premium offerings have become rarer but

7:40

more luxurious. However, on the other

7:42

end of the market, while the share of

7:43

the economy seats may have shrunk on

7:45

planes like this, that doesn't

7:47

necessarily mean that most people have

7:49

moved up. They've just moved these

7:51

economy seats onto a different plane

7:53

entirely. Budget Airlines have been

7:55

growing almost as quickly in relative

7:57

terms as the chartered private jet

7:59

market. To use Singapore Airlines as an

8:01

example again, they now operate Scoot to

8:04

capture the growing market of highly

8:06

budgetconscious travelers. Most other

8:08

major airlines have similarly also

8:10

started budget focused subsidiaries.

8:12

What this has done is segment the market

8:15

far more than it's ever been before. In

8:17

the early days of aviation, classes

8:19

didn't really exist. Just flying at all

8:22

was only done by the wealthy. 20 years

8:24

ago, almost everybody was flying in

8:26

either economy, business, or first class

8:28

with big jumps in between each level.

8:31

But today there is budget economy,

8:33

mainline economy, premium economy,

8:35

business class, regular first class

8:37

seats, high-end first class seats, and a

8:39

rapidly growing market of private

8:41

aviation services. This wasn't some

8:44

accident. This was airline companies

8:46

identifying shifting market realities

8:48

and cashing in on two very distinct

8:50

groups of customers. The first are those

8:53

that need a way to treat themselves.

8:55

It's getting much harder for most people

8:57

in most economies to afford the

8:59

essential ingredients for normal life.

9:01

Housing, health care, and education,

9:03

starting a family, even saving for

9:05

retirement. All of these budget items

9:08

have moved out of reach for most people.

9:10

So, a lot of people are giving up and

9:12

shifting their spending towards an

9:13

alternative lifestyle, which takes

9:15

advantage of the few things that have

9:17

gotten cheaper. One of those areas is

9:19

travel. Ironically, this has given a lot

9:22

of consumers more disposable income to

9:24

treat themselves to an upgrade anywhere

9:26

on this spectrum. By offering smaller

9:29

incremental steps, it just makes the

9:31

leap a little easier for these customers

9:32

to make. One of the most cost-effective

9:35

ways for companies to let the customers

9:36

indulge is not even through premium

9:38

seats, but simply access to a lounge

9:41

before their flight. The best part is

9:43

that this upgrade doesn't even need to

9:45

be offered by the airline themselves.

9:47

The largest network of lounges belong to

9:50

third-party companies like American

9:52

Express and Priority Pass. These

9:54

companies either sell separate

9:55

memberships to access lounges across the

9:58

world or include it as a perk for having

10:00

a high-end credit card with a large

10:02

annual fee. American Express themselves

10:04

have openly acknowledged that they lose

10:06

money on their lounges, but they keep

10:08

them because they are the most effective

10:10

marketing tool to get people to sign up

10:12

to a high-end charge card like the

10:13

American Express Platinum. For the young

10:16

professionals struggling to get ahead,

10:18

this is an incredibly compelling

10:19

marketing pitch because it gives them

10:21

the image of status they will struggle

10:23

to find anywhere else. Marketeteers have

10:25

dubbed this affordable affluence. It's

10:29

no mistake that airports and credit

10:31

cards are one of the few places where

10:32

social rank is so clearly designated.

10:35

The idea of having a firstass grocery

10:38

store or premium economy social media

10:41

site sounds very strange although they

10:43

are trying. Does it make sense for an

10:46

average person to spend $895

10:49

in annual fees for a service that

10:51

effectively just lets them take on more

10:52

debt? Absolutely not. But a huge number

10:56

of people are still willing to pay it

10:58

just so they can get into the special

10:59

club before they board their Spirit

11:01

Airline flight. 20 years ago, having a

11:04

credit card made out of metal and access

11:06

to an airport lounge was a major flex.

11:09

Today, it's a marketing stunt. However,

11:11

it's still been so successful that these

11:14

companies have had to deal with a new

11:15

problem, overcrowding.

11:18

There are so many people willing to buy

11:20

into services like status credit cards

11:22

that a lot of lounges have had to

11:24

implement weight lists in shitifying

11:27

what was supposed to be a premium

11:28

service. The American Express lounges

11:31

have introduced a requirement that

11:32

people need to spend 75 grand a year on

11:36

their card before they get complimentary

11:38

access. And remember, that's on top of a

11:41

$900 fee they pay no [music] matter

11:43

what. Now, this seems like a potentially

11:45

reckless way to get people who are

11:47

already stretching themselves to go into

11:48

an irresponsible amount of debt. But

11:50

this move has also revealed a bigger

11:52

problem. It showed that there were

11:54

people holding these high-end charge

11:56

cards and not spending $75,000 a year on

12:00

them. Now, I'm not suggesting that

12:02

anybody should be spending this much,

12:04

but the only way the membership fees on

12:07

something like an Ammex Platinum makes

12:08

sense is if it's being used frequently

12:11

to book high-end hotels, restaurants,

12:13

flights, and experiences. Now, I know it

12:15

all sounds a bit silly, but this is a

12:18

multi-billion dollar market now fueled

12:21

largely by people who just want a taste

12:23

of what it feels like to be doing well

12:25

in the one environment where it's still

12:27

encouraged. Oh, and the points you get

12:29

from all this, they are worth less and

12:32

less every year. People like to tell

12:34

themselves that one day they'll be able

12:35

to cash in on their reckless spending

12:37

with a seat upgrade, but since 2020,

12:39

that's become next to impossible without

12:41

significant co-pays and timetable

12:43

flexibility. That's because it's easier

12:46

than ever for airlines to sell these

12:47

premium seats for cash. The second group

12:50

of people driving demand for premium

12:52

travel are those on the other end of the

12:54

spectrum. They may not have had high

12:56

income, but they've downsized from a

12:58

house and a spending through a

13:00

retirement portfolio that's largely been

13:02

carried by the longest bull run in

13:04

history. Splurgging on a business class

13:06

seat is a tree that their income

13:08

wouldn't typically allow, but their

13:09

lifetime of accumulated wealth can.

13:12

There were still wealthy retirees 20

13:14

years ago, but just not nearly as many

13:16

as there are today. So yeah, airport

13:18

lounges are a rapidly deteriorating

13:20

service that people are willing to make

13:22

an unreasonable financial decision to

13:24

get into. Ultimately supported by a

13:26

growing market of people who can't seem

13:28

to win financially and another group of

13:30

people who can't seem to lose

13:32

financially. If that's not everything

13:34

wrong with the world, then go watch this

13:35

video next and find out why your

13:37

internet probably sucks.

Interactive Summary

Ask follow-up questions or revisit key timestamps.

The video discusses the proliferation of airport lounges and how they reflect changes in the modern economy. Initially, lounges were a perk for the truly wealthy traveling in first or business class. However, over the past 20 years, the number of lounges has increased dramatically, not because the rich are getting richer, but because the definition of premium travel has broadened. This is exemplified by changes in airline seating configurations, the rise of premium economy, and the decline of ultra-exclusive options like the Concorde, which have been replaced by private jet services for the ultra-wealthy. The market has segmented significantly, with budget airlines catering to one end and luxury services, including private aviation, at the other. A large segment of the population, facing economic struggles in areas like housing and education, seeks affordable indulgence through travel upgrades, such as lounge access. This trend is fueled by marketing strategies, like those of credit card companies, offering a sense of status and 'affordable affluence.' The video also touches on the security risks of public Wi-Fi and the diminishing value of travel points. Ultimately, the rise of airport lounges signifies a polarized economy where some individuals struggle financially while others seem to have an unending capacity to spend.

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