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Trial Lawyer: This Is A Sign You’ll Divorce in 10 Years!

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Trial Lawyer: This Is A Sign You’ll Divorce in 10 Years!

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4846 segments

0:00

What are the five most important things

0:02

for anyone who's striving to be a

0:04

masterful communicator to get what they

0:06

want out of life?

0:07

>> The first is authenticity and presence

0:10

is the highest form of authenticity.

0:12

>> Okay, on that point, I'm going to play

0:13

this video on the screen that went viral

0:15

of Marley Cyrus and Amy Campbell.

0:16

>> Oh, I haven't seen this.

0:19

That's painful to watch.

0:20

>> Number two,

0:21

>> reduce the amount of distraction. Three,

0:24

stop overexplaining.

0:26

>> Number four, know how to deal with their

0:28

sadness. And I'll go through all of

0:30

these in detail, but number five is you

0:32

have to know how to handle the

0:34

narcissist and the gaslighter. What do I

0:36

do? Let me show you. First, you need to

0:39

come.

0:40

>> Yeah. For a lot of people, that kind of

0:41

blows their mind. Jefferson Fiser is

0:44

back and the board certified trial

0:46

lawyer is using his expertise in

0:47

conflict resolution and communication

0:49

>> to teach couples, friends, employees,

0:52

>> and everyone in between how to master

0:54

difficult conversations.

0:55

>> Here's the truth. You have to invest in

0:57

your communication. If I don't say what

0:59

needs [music] to be said at work, I'll

1:01

lose that promotion. Same thing in

1:02

relationships. Most relationships don't

1:04

fall apart because they fell out of

1:06

love. They fell out of communication

1:08

because of a 100 moments where repair

1:09

could have happened and it didn't. Cuz

1:11

you said, "Ah, this is so stupid. This

1:12

so small." Like there's a recent study

1:14

showing that the biggest predictor of

1:16

the child's well-being within the

1:17

parental relationship is not whether

1:19

they were married or divorced. It was

1:20

how they deal with conflict. But people

1:22

are definitely afraid of the conflict

1:24

that they're in cuz they don't know what

1:26

to say. And so I want to help them feel

1:28

controlled in this, feel confident in

1:29

this. And it's knowing things like being

1:31

right is overrated. If I respond first

1:33

with frustration, I'm going to lose

1:34

every time. Or if you want to know how

1:37

to handle the insults, the patronizing,

1:39

the dismissive, the first thing you have

1:41

to do is the mistake I've made multiple

1:44

times.

1:47

>> I see messages all the time in the

1:49

comment section that some of you didn't

1:50

realize you didn't subscribe. So, if you

1:52

could do me a favor and double check if

1:54

you're a subscriber to this channel,

1:55

that would be tremendously appreciated.

1:56

It's the simple, it's the free thing

1:58

that anybody that watches this show

2:00

frequently can do to help us here to

2:02

keep everything going in this show in

2:03

the trajectory it's on. So, please do

2:05

double check if you've subscribed and uh

2:07

thank you so much because in a strange

2:08

way, you are you're part of our history

2:11

and you're on this journey with us and I

2:12

appreciate you for that. So, yeah, thank

2:14

you.

2:16

[music]

2:17

[singing]

2:18

Jefferson Fisher.

2:20

>> What do you do professionally?

2:23

>> What is your How do you sort of

2:24

characterize your profession?

2:26

>> Well, I'm a trial attorney by trade.

2:28

>> What does that mean?

2:29

>> That means I help clients with legal

2:32

needs. I'm board certified in personal

2:34

injury. So, when people get hurt, I have

2:38

trials. So, that means there are other

2:40

attorneys that don't ever go to a

2:41

courtroom. I go into a courtroom.

2:43

>> Then you stand before a judge

2:45

>> and a Yeah. You have a judge, you have a

2:47

jury, you have a court reporter, a

2:49

baiff, you have opposing attorneys.

2:50

There are people in the room

2:51

>> and you try and convince those people of

2:53

your point of view to get a particular

2:55

outcome.

2:56

>> I advocate my client's facts in order to

2:58

get the result that they want.

2:59

>> So, why did you think it was important

3:01

to write a book about conversation

3:04

talking, getting what you want from

3:08

the conversations we have with people we

3:09

care about? Because I have seen time and

3:12

time again that when I am training a

3:14

client is what I call I'm preparing them

3:16

for cross- examination for deposition

3:19

they really don't know how to engage in

3:22

conflict. And so I can't think of any

3:24

other profession that is more entrenched

3:27

in conflict maybe outside of a a boxer

3:30

or some you know UFC something that

3:33

deals with actual conflict and sits

3:35

there and listens to it all than in the

3:38

legal world in a trial attorney. And so,

3:40

yeah, it's my job to advocate based on

3:42

my clients facts to to get them the

3:45

result that they want. The reason why I

3:46

wrote that book and how that book

3:48

applies is I took a lot of the lessons

3:50

that I teach every one of my clients and

3:53

put them in that book because I'm

3:55

sitting there preparing them for

3:56

cross-examination and realizing, oh,

3:58

wait, they are deathly afraid of the

4:01

conflict that they're in. is most of the

4:02

time it's the most

4:06

emotional, stressful, overwhelmed they

4:09

are ever in their life. They've they're

4:11

in a place they've never been. They

4:13

don't know what it's like. They've only

4:14

seen it on TV. And so it's my job to

4:16

kind of take their hand and say, "This

4:18

is how we're going to this is how we're

4:20

going to do it."

4:21

>> And how does that apply to the average

4:22

person in their life?

4:23

>> People think that

4:26

the goal of any argument or any

4:28

conversation is to win. And same for a

4:32

trial. They say you want to win a trial.

4:34

I've seen it so many times where I've

4:35

gotten the result that they want and

4:36

I've realized they still have the

4:39

problem. They still wanted the apology.

4:41

It all would have been resolved. There'd

4:43

be no case if somebody had just said,

4:45

"I'm sorry." And so you find that for

4:48

the everyday person, it's my job now and

4:52

and passion to be able to help them get

4:56

into conflict and say, "I feel

4:58

controlled in this. I feel confident in

5:01

this now. I know exactly where I'm going

5:03

in this because I've been there before

5:05

and it is not a skill that comes

5:07

naturally. It is a skill that is

5:09

learned.

5:11

And what do you think is the the sort of

5:13

variance and outcome? How would my life

5:15

change if I became an absolute master in

5:18

this? You know, if I started from zero

5:21

in this regard and then I became a

5:23

master in dealing with conflict and

5:25

dealing with difficult people and

5:26

dealing with people that gaslight me and

5:28

dealing with narcissists and all these

5:29

kinds of things, why would my life be

5:31

different and and in what domains?

5:34

>> It's quite a lot.

5:35

>> Yeah. First would be you would be

5:37

equipped for outside of necessary

5:41

expertise anywhere you wanted to be in

5:43

life. People feel like communication is

5:47

zero cost. It costs you something. If

5:50

I'm not speaking up in that

5:51

relationship, it costs my own sense of

5:54

worth. If I don't say what needs to be

5:56

said at work, I might have lost that

5:59

promotion. I I everything the bill

6:02

always comes due. If you can think of

6:04

every time you didn't say the thing as

6:07

like a receipt at a restaurant, every

6:09

time it's it's a bill of what I am not

6:12

putting into my life because I chose to

6:15

either say something or not say

6:16

something at the right time. And when

6:18

you realize that if I can speak with

6:20

confidence, well, that's me gaining a

6:23

little bit more. If if I can say things

6:25

with control, that's me gaining just a

6:27

little bit more. A second benefit of it

6:30

is that you realize

6:33

being right is overrated.

6:35

You can, if you tell me the sky is

6:37

purple, knock yourself out, Stephen. It

6:40

doesn't have to touch anything with me

6:42

on on who I am or any of my opinions.

6:44

We're we're opinion-making machines. I

6:47

feel that's all on social media. It's to

6:49

be set up to give your opinion on things

6:51

that most of the time will rarely ever

6:53

touch you. And if you can have the peace

6:57

of mind of knowing

6:59

I don't need to agree with you to

7:01

understand you.

7:03

If you have an opinion, I don't have to

7:05

give one back. If you say something, I

7:08

can choose not to say anything at all.

7:10

And for a lot of people, that kind of

7:12

blows their mind of, "You mean I don't

7:14

have to respond?" No, you don't have to

7:16

say anything. If somebody's talking

7:18

really fast, you can talk really slow.

7:20

They forget that you have full autonomy

7:23

in it. And when you realize that it's

7:25

you who's taking the wheel, you take the

7:27

wheel of your life.

7:30

>> But what about justice, Jefferson?

7:32

>> Yeah.

7:33

>> Do you know justice? Like this person

7:35

has wronged me. They've said something

7:37

wrong. They've I don't know, they

7:39

tweeted at me something which is

7:40

incorrect. I need to correct the record.

7:42

Justice. I think we all have a sort of

7:44

an an innate sense of justice. We want

7:49

things to be fair and right.

7:50

>> Yes, justice is an inherent value that

7:54

is high priority for a lot of people for

7:56

good reason. You might say, well,

7:58

they've they've wronged me. This isn't

7:59

right. That's all well and good. The

8:02

question is going to be, how long do you

8:03

want to carry it? How long do you want

8:06

to carry that feeling? Because I can

8:08

either choose to let it go. I can choose

8:10

to say the thing. It's it's not at all

8:12

my position that you should be stepping

8:14

on eggshells and not say the thing and

8:17

be a wallflower. No, it's the opposite.

8:19

I'm saying you you say what you need to

8:21

say in a way that is controlled, in a

8:24

way that is signaling I don't I'm saying

8:27

this because it needs to be said, but

8:29

not because I have to say it. There's a

8:32

lot of people who feel like, well,

8:33

something needs to be said, but am I

8:36

maybe you're not the one to say it.

8:38

Maybe you you're the one that needs to

8:40

maybe needs doesn't need to be said

8:42

right now because if they're not willing

8:44

to listen, well then what good is it

8:46

ever do? What I like to say is, you

8:49

know, for you to learn how to stand up

8:52

for yourself, you first have to learn

8:54

who's worth getting out of your chair

8:55

for. I'm not going to be making big

8:58

moves for something that is not at all

9:02

worth my my time. So yeah, justice is

9:05

absolutely worth it. But when you go,

9:08

I'm the one that has to be carrying

9:09

this. A lot of the times people do

9:11

things to you and it's nothing to them,

9:14

but yet it's everything to you and now

9:16

you're just you're walking around for 20

9:18

years with a comment that you could have

9:20

said something way long ago and decided

9:22

to drop it, but you you chose to to

9:24

carry it and now you're the only one

9:26

that has the the weight of that. If I'm

9:28

dealing with someone who's in a position

9:29

of power, someone who's a I don't know a

9:32

senior to me at my company or even

9:34

someone who in my social group is a bit

9:36

more higher up in the sort of social

9:37

pecking order and they're continually

9:38

putting me down or being difficult or

9:40

even a partner that I'm romantically

9:42

involved in.

9:43

>> What are the hallmarks of someone who

9:45

has control over their communication?

9:46

And what are the hallmarks of someone

9:48

that doesn't like what is it that makes

9:50

because when you speak it's very feels

9:52

very composed and controlled. What are

9:54

you intentionally doing to achieve that

9:56

effect?

9:57

I'm wanting you to match my rhythm. I'm

10:00

wanting you to come to my frequency.

10:03

People get it wrong when they go big

10:04

time to an 11. Big emotional reaction.

10:07

If I have a big emotional outburst, am I

10:09

signaling that I'm somebody who's

10:11

trustworthy, reliable, and confident? Or

10:14

am I signaling that I am out of my

10:16

depth? I don't know what I want, and I

10:19

am not to be believed. Right? because

10:23

it's when you have an emotional

10:24

outburst, everybody thinks this is

10:26

you're just being emotional and they

10:28

don't all of a sudden you're not

10:30

credited for the truth of what you're

10:32

saying. So sometimes emotions can get in

10:35

the way of what needs to be said because

10:38

of how you're delivering it. So when I

10:40

say I'm going to talk to you in a way

10:42

that's going to sound more controlled,

10:44

it's I'm slowing down my words. I'm

10:46

lowering my volume. Why? Because I want

10:48

to pull you down here.

10:51

And if I can pull you down here, well

10:52

then we can talk about a lot harder

10:54

things rather than feeling like I have

10:57

to to rush. So if you want to talk to

10:59

somebody in your relationship or

11:00

somebody that's kind of higher up on the

11:02

pecking order, so to speak, when you can

11:05

show them that

11:07

change doesn't bother you, when you can

11:09

show them that you don't have to rush

11:13

through this situation, people feel that

11:17

you are giving them a sense of comfort.

11:19

In other words, in conversation,

11:21

everybody is looking for an anchor.

11:24

When you go to a meeting, we listen to

11:26

the person who's the anchor. They're

11:28

usually the person who says a lot less,

11:30

the person who's observing and listening

11:32

rather than always giving their opinion

11:34

about what you should be doing. Those

11:36

are the people you don't listen to. As

11:37

soon as you, if you've ever heard

11:39

somebody say, "You know what I think you

11:40

should do?" Does that ever make you want

11:42

to do what they said? No. It's because

11:44

they they've made it their idea. Now

11:47

they're telling you what to do. If I

11:49

were to say to you, you can't do that.

11:51

What's the first thing you think of?

11:53

Yes, I can.

11:55

>> You know, it's it's the same kind of

11:57

concept where it's me lowering to be the

12:00

anchor in the conversation.

12:01

>> And when you're in a case in front of a

12:04

judge, is is there anything else that

12:06

you're intentionally thinking about

12:07

with, I don't know, your body language

12:08

or the eye contact or any of these other

12:11

things that you've learned over time are

12:12

really important to get your message

12:14

heard?

12:15

>> I'm speaking like I've been there

12:16

before.

12:17

>> Explain that to me. walk into a room

12:19

like you've been there before, as if

12:21

everybody else is just visiting. So,

12:23

what I do before every trial is I will

12:26

go in there before the jury comes in,

12:29

the judge comes in, everybody comes in

12:31

and I say to myself, this is my living

12:34

room and everybody else is just

12:35

visiting. And so, I will touch the

12:38

chairs. I will put my hands on the

12:41

banisters. I will walk around. I will

12:43

feel that space and and feel it in a way

12:47

of saying I have been here before. And

12:50

when I can exude that kind of confidence

12:53

that every juror that watches,

12:56

all of a sudden it calms them down. They

12:57

go, who can I rely on here? Who's more

13:00

trustworthy? Who's more credible?

13:02

Because that's what it is when you're

13:03

when you're persuading, when you are

13:06

advocating your case, it's who

13:08

ultimately it comes down to who is more

13:10

credible. And so when I can

13:13

not get emotionally flustered, like I've

13:15

seen it so many times where a judge

13:19

rules against me

13:21

and I act as though that's exactly what

13:24

I wanted. You know, I am I'm acting as

13:27

though, thank you, judge. And the jur

13:30

the juryy's never going to know really

13:31

any different. But I've seen on other

13:34

attorneys where the judge rules against

13:35

them and they go [sighs]

13:38

or they roll their eyes or they act

13:39

frustrated. And what does the juror

13:41

think? Oh, they must not have wanted me

13:42

to hear this information or this must

13:45

have been bad for their case. So, if you

13:47

are always reacting to situations in

13:49

which you have to be emotional with in a

13:53

sense that you're not paying attention

13:55

to who's watching you.

13:57

>> Okay. On that point,

13:58

>> Yeah. Yeah. Yeah.

13:59

>> So, when you say rules against you, you

14:00

mean during the trial

14:02

>> there's something you request, the judge

14:04

might say no, and you say, "Thank you,

14:05

judge."

14:06

>> You act as if

14:07

>> you're not defeated. you act as though

14:09

that's exactly what you expected, right?

14:11

It's it's the whole idea of that's not

14:14

going to shake shake me. So, a lot of

14:16

the times you'll see in real court, not

14:18

TV, uh the judge will say, "Counsel, can

14:21

you approach?" And both attorneys come

14:23

up and they play some kind of noise

14:25

cancellation to where only the the

14:26

attorneys can hear the judge and the

14:28

judge is making a decision at that time

14:30

that we don't want to hear to let the

14:31

jury know. Why? Because it's information

14:33

that might sway the case in some way and

14:36

not be as objective.

14:38

And you have to pay attention to who's

14:40

how the attorneys are walking away after

14:42

that meeting's done. If somebody looks

14:43

defeated, it just signals, oh, this is

14:46

information that they must not want or

14:49

they're objecting. I've seen so many

14:51

cases where there's one attorney who

14:54

objects to everything.

14:56

It's my rule if I really want to have

14:58

one objection the whole trial because to

15:01

the jury, an objection is me keeping

15:04

evidence out. So, if you always object,

15:06

always object, always object, you're

15:07

just signaling there's information I

15:09

don't want you to hear. But if I have

15:10

the confidence of knowing there's really

15:12

one objection I know that's going to be

15:14

material to my case,

15:16

that way they know I've been there

15:18

before. This is not something that's

15:20

going to be making or breaking my case.

15:23

It's it's all of credibility. If they

15:25

don't trust me, they're not going to

15:27

trust my client or my client's case.

15:29

>> I think also it illuminates to me how

15:31

much of a communication is nonverbal.

15:33

Because in that example, you're just

15:34

talking about how they're watching your

15:35

body language and how you've received

15:37

something,

15:38

>> right?

15:39

>> And the, you know, if you were

15:40

defensive, you know, with all those

15:42

objections or if you were defeated in

15:44

the judge's ruling,

15:46

>> that would work against you even though

15:48

it's really nothing was said, like

15:50

nothing significant was said.

15:52

>> Yeah. It's it's a balance of knowing

15:56

am I going to

15:59

choose to react because of personal ego

16:02

of I didn't get in my way or am I having

16:04

the better mindset of I'm advocating on

16:06

behalf of my client like I I've been

16:09

let's say you're a witness and you're

16:12

opposed to me and I'm asking you a

16:14

question and I think you said something

16:16

that's contrary contrary to the evidence

16:18

that I have right here rather than me

16:20

getting messed up saying are you are you

16:21

sure about that, Mr. Barl. Let me go.

16:23

You know, I have this piece of paper

16:24

here and I get really worked up versus

16:27

me putting you said something and I put

16:28

my hand on the the paper. I said, "You

16:31

sure?" Like all of a sudden, it's a

16:34

moment of it kind of peaks their

16:36

interest of like, "What's happening? Oh,

16:37

this attorney knows. This attorney is

16:40

somebody who's confident and has this

16:43

what I call in the pocket presence. I'm

16:46

not trying to be too forward. I'm not

16:48

trying to be too pack. I'm just in the

16:49

pocket like a a jazz band." Like

16:51

everybody is on everybody's on beat and

16:54

so I'm not I'm not rushing. I'm not

16:56

slowing down. I'm just right in the

16:57

pocket.

16:58

>> In the pocket. Is that what people call

17:00

aura?

17:01

>> Swagger maybe as some people call it.

17:03

Yeah. Aura. You you could have it for

17:05

anything in any context. I like to say

17:07

in the pocket because it just reminds me

17:09

of

17:11

the right timing is my timing. And that

17:14

is I'm I'm going to match

17:16

how I need to be of what's most

17:19

authentic, what's most genuine to me. If

17:21

you were to ask me to read something

17:22

really fast, it wouldn't sound that

17:24

great because that's not that's not my

17:26

personality. And so if I know that I am

17:29

acting and speaking in accordance with

17:31

the values that I hold and I'm saying

17:33

everybody here is just is just visiting.

17:36

This is I've been here before. Let me

17:38

y'all don't know where to go. Let me

17:39

show you. And I I have that kind of

17:41

mentality,

17:43

people will listen to you forever.

17:46

They'll they'll find that attractive,

17:48

saying, "How does this person know where

17:49

they're going? Well, I can I can follow

17:51

them." It's just it's natural leadership

17:53

to speak in a way that says, "I know

17:55

where I've I'm going. I've been here

17:57

before."

17:58

>> I think that's probably good advice for

17:59

people who um have important meetings or

18:02

are going on dates.

18:03

>> Yeah.

18:03

>> To maybe get there ahead of time and

18:05

familiarize yourself with the location.

18:07

>> Yes. just so you you know you don't have

18:09

the added anxiety of like stumbling

18:11

through the physical environment like

18:13

looking for the thing or trying to find

18:14

the toilet or

18:16

>> I don't know trying to figure out how to

18:17

make the PowerPoint presentation airdrop

18:19

onto the screen and all those kinds of

18:20

things which we've all seen before.

18:22

>> Yeah. I always anytime I go to speak um

18:24

I I spoke this past week uh in Santa

18:27

Barbara.

18:28

>> I went ahead of time before my speaking

18:30

time to to go I want to see what the

18:32

room looks like. I want to see how how

18:34

can I touch and say hi to the people

18:36

that are working AV. How can I meet

18:38

them? How can I if you really want to be

18:40

better as a professional speaker? Talk

18:42

to people in the crowd before you speak.

18:45

>> Get to know people's names. It's going

18:46

to naturally lower you. Get to know

18:49

their names. Ask them why they're here.

18:51

Say, "I'm so thankful that you're here.

18:52

I'm really looking forward to the

18:54

message and getting to talk to you

18:55

today." when you when you can go in and

18:57

touch people, it's a different sense

19:00

than if I'm going into a room totally

19:02

cold because you don't really have the

19:03

vibe. You don't really know how that is.

19:05

So, yeah, going into a restaurant ahead

19:06

of time, that's great. Not bringing your

19:08

phone, even better. You know, getting

19:10

able to be a sense of knowing

19:14

I I've been here before. I want to

19:16

welcome you to to my space. When we talk

19:19

about um people that have aura, you must

19:21

have met a lot of people in your career

19:22

and your life generally that you felt

19:24

had a sense of aura.

19:26

>> Yes.

19:27

>> What was it about them that gave them

19:30

that aura? What is it? It's a frequency

19:34

of

19:36

peace for me. I think of people and you

19:40

think of people in your life who you

19:43

have felt most

19:45

comfortable with. the person you feel

19:47

like I I can just be myself. I can

19:49

finally let everything down. Like for

19:51

me, it was my my grandparents house. As

19:54

soon as I walk in, it's a different

19:56

feeling of time kind of stands still.

20:00

They want to know about me. They want to

20:02

know how am I doing? They It's It's that

20:05

feeling. I could talk about people who

20:07

seem like they have aura and they just

20:09

have a a glow about them. It's usually

20:12

of they're not trying to prove anything

20:14

to anybody. They just naturally exude

20:18

that kind of charisma because of the

20:21

security of knowing who they are and

20:24

what they can do. And I guess what

20:26

what's the opposite of that then?

20:28

Sometimes it's easier to understand

20:29

something by understanding the opposite.

20:31

What would that look like?

20:33

>> I would say that

20:35

authentic people,

20:37

authentic aura as you said, doesn't come

20:41

from people

20:43

securing themselves to you. That's for

20:46

insecure people.

20:48

The people who are authentic know that I

20:52

am good exactly where I'm at. Oh, you

20:54

want to rush? I'm I'm in really no rush.

20:56

I'm What happens today happens today. Is

20:59

it really due today or could it be done

21:02

tomorrow if I I had to? if it's a slower

21:05

pace. I I find that there is so much

21:08

kind of what they call cowboy wisdom on

21:11

these kind of things where and I'm from

21:14

Texas in the south. So it's it's kind of

21:15

this

21:17

knowing that the right time will come

21:19

when that time is right and not having

21:22

to push that. So if you want to look at

21:23

the opposite, it's the it's the opposite

21:26

of aura is insecure. It's named

21:30

dropping. It's having to be friends

21:32

immediately. It's having to prove to you

21:35

how much money I have or what. It's

21:37

everything else

21:40

being everything to everybody else

21:41

except myself.

21:44

Like people who have a sense of style,

21:46

their own sense of style naturally have

21:48

an aura. Why? Because they don't care

21:50

what in the world anybody else is

21:51

wearing. This is what I like. My

21:54

daughter, all right, she's six. We tried

21:57

setting out clothes. Forget [snorts] it.

21:59

She she can come down in a leopard print

22:03

tutu and her sunglasses and whatever she

22:05

wants. And you know what? She thinks she

22:06

is the flyest thing in the world. I mean

22:08

that's I never want to take that out of

22:11

her. The people who have a sense of

22:13

fashion, a sense of who I am and they

22:17

didn't have to look cool to anybody

22:18

social standard, but it's do they really

22:21

care what anybody else thinks? Usually

22:23

the people with aura do not. Mhm.

22:27

>> And sometimes when you come up against I

22:30

mean we were talking before we started

22:31

recording about since this book's

22:34

publication what have been people saying

22:36

to you what have the chapters um what

22:38

are the chapters that have stood out the

22:39

most to people and you mentioned that it

22:40

tends to be things around dealing with

22:43

difficult conversations dealing with

22:44

difficult people.

22:46

>> Right.

22:46

>> And one of the phrases that's been

22:48

arguably overused a lot in society is

22:50

this phrase gaslighting.

22:52

>> Yeah. And the definition of gaslighting

22:54

that I managed to pull was gaslighting

22:56

is psychological manipulation where one

22:58

person purposefully lies or manipulates

23:00

the other to make them doubt their own

23:02

reality, memory, or sanity.

23:04

>> Mhm.

23:04

>> Do people talk to you about gaslighting

23:06

a lot?

23:07

>> Yes.

23:07

>> Now that you've written this book?

23:08

>> Yes.

23:09

>> And what do you think gaslighting? It's

23:11

one of those things that's been used so

23:12

often that we almost have to like pause

23:13

for a second just to define it again.

23:15

>> Yes. Well, let me put it this way. The

23:17

difference between

23:19

gaslighting and lying. Lying is a

23:22

surface level of

23:27

I could tell you instead of having a

23:28

silver cup, this is a red cup. Well,

23:30

that would be a lie. Gaslighting is I'm

23:34

trying to alter your reality into mine.

23:38

I'm I'm trying to make you question how

23:41

other people perceive you, including

23:43

myself. How you perceive yourself. If

23:46

anybody's ever questioned, "Am I crazy?

23:48

Am I the crazy one? Is it Is it me? Is

23:51

it is everybody most likely you're

23:53

probably being gas and here's the truth.

23:57

I have been the gaslighter.

24:00

Everybody has been the gaslighter

24:02

whether they intentionally know it or

24:04

not. Because it's all that feeling of

24:07

preservation of defensiveness of I don't

24:10

want people to know the truth of of

24:12

what's happening in my life so I'm going

24:14

to mislead. In gaslighting, the intent

24:17

is to alter your reality, to make you

24:20

question what is real and what is not.

24:25

So, I might do something wrong and then

24:26

I might come home and know that I've

24:28

done something wrong and intentionally

24:30

try and sell my partner a version of

24:32

reality that makes them fundamentally

24:34

question what they know to try and spare

24:36

me

24:36

>> the critique or to control them.

24:40

>> Yes. To protect yourself. It's it's it's

24:43

selfpreservation.

24:44

Say, let's say you and your partner had

24:46

come home from a a dinner, all right?

24:48

And you're just in a very critical mood

24:50

and maybe you're trying to to distract

24:53

from something else that's going on in

24:54

your life and you're being critical of a

24:57

story that she shared at dinner and

24:59

you're like, why did you why would you

25:01

ever say that? And she goes, everything

25:03

was fine. You're like, fine. No, no, it

25:05

was not. Did you not see how they

25:06

reacted? No, no, no, no. Listen, I know

25:10

you don't want to hear this, but

25:12

everybody feels that, you know, you're a

25:15

little bit much. You and I and I'm I'm

25:18

the one that needs to tell you this. You

25:20

see how you're all of a sudden is

25:21

starting to alter how she feels in that

25:24

moment. And I've seen the the other side

25:26

of that. And it is it is not at all

25:29

something that you can come back from

25:31

without serious relationship work to be

25:35

able to find a way to say okay what's

25:38

how are we really walking in truth

25:40

because you get so far away from radical

25:42

honesty in conversation. So gaslighting

25:44

is is is not something to be taken

25:47

lightly. But I will say people often

25:48

apply to the wrong thing. They'll use it

25:51

as a sense of saying you're saying

25:54

something I don't like so you're

25:55

gaslighting me. You know, we're in an

25:57

argument and you're pointing out

25:58

something that hurt your feelings. Oh,

25:59

that's gaslighting, you know, and and

26:01

they they they use it as an excuse.

26:03

>> It's almost a form of gaslighting.

26:05

>> Exactly. That's exactly right. And it in

26:08

a weird way, it can reverse that way.

26:09

But imagine me saying something hurtful

26:11

to you and you go, "That really hurt my

26:13

feelings." I go, "That's just my

26:14

boundary. I just I have a boundary about

26:15

everything." Or, "This is you're just

26:17

gaslighting me." You know, I've never

26:18

met somebody who talked about their ex

26:21

without saying my narcissistic ex. you

26:24

know, I finally just got out of a

26:25

narcissistic relationship. It's never

26:27

us, right? It's always the other It's

26:29

always the other person. And so, there's

26:30

these words that we can kind of pepper

26:33

insult into sentences that are also

26:36

still another form if we look at it, a

26:38

form of self-preservation. Look at all

26:40

their bad and don't look at mine.

26:42

>> Why is it important that we don't

26:43

gaslight others? And I asked this

26:45

question because everybody listening now

26:47

is probably going to want the answer to

26:48

the question, which is what what do I do

26:50

about a gaslighter? Yeah. Yeah,

26:51

>> but this is avoiding the responsibility

26:54

that we all have a like a tendency or at

26:58

some point in our life have gaslighted

26:59

somebody else

27:01

>> and you know I don't think my audience

27:04

is just the gaslighted [laughter]

27:08

>> statistically clearly you're also all

27:09

the gaslighters

27:10

>> right

27:11

>> so how do um why is it important that we

27:14

don't gaslight other people and is there

27:15

a way for us to avoid

27:18

you know getting into a situation where

27:19

our back's against the wall and we end

27:20

up gaslighting one,

27:22

>> it's important not to gaslight somebody

27:25

because every time you do, you're

27:28

removing

27:29

yourself further and further from the

27:31

truth, the truth of how you feel, the

27:34

truth of your relationship. You are

27:36

withholding

27:38

reality from that other person rather

27:40

than having radical radical honesty

27:42

about what's what's happening. So it it

27:45

degrades the relationship. It degrades

27:47

another person's selfworth. And in many

27:49

ways, gaslighting steals their reality.

27:55

It's not something you can give back

27:57

without a lot of work. It it's it's

28:00

taking in some sense. Now, it can be

28:02

absolutely

28:04

intentional and it can also be

28:06

unintentional as a form of

28:07

self-preservation.

28:09

And if you feel like you are being

28:12

gaslit,

28:13

the secret to knowing is slowing down

28:17

the conversation.

28:19

If I am staying still in the

28:23

conversation, meaning you could say

28:25

something to me that's a form of

28:27

gaslighting, making me question, did I

28:29

oh my goodness, did I really say that?

28:30

Did I really hurt their feelings? No, I

28:31

did I and get into my head and I start

28:35

kind of jumping around and trying to

28:37

change what I did. But if I were to say,

28:40

"Stephen, I remember that differently."

28:43

And that's where I stop.

28:46

Then you can try other things. And I'm

28:47

going to repeat, "Yeah, I remember that

28:50

differently."

28:51

It's standing in the truth of what you

28:53

know rather than being concerned

28:57

and misled

28:58

by giving someone the reins and the

29:00

leash to drag you around.

29:03

And if I um if I think about I think

29:06

it's thinking about all the times where

29:07

I've I think I might have gas gas gas

29:08

gas lit someone you know in

29:10

relationships backs against the wall um

29:13

and you're having an argument with

29:15

someone or

29:17

>> it's quite difficult in my head to know

29:18

the difference between the word like

29:19

just tell saying something that isn't

29:21

necessarily true or is that is your

29:22

perception of things versus like

29:24

gaslighting

29:26

>> is the is the difference in your mind

29:27

intention

29:28

>> like is if I if I give my version of

29:30

reality

29:31

>> yeah We were at that party. You said

29:34

this thing. I saw the person roll their

29:36

eyes and then they walked away. I think

29:37

they're really offended. I think you

29:38

offended them,

29:39

>> right?

29:39

>> What's the difference between that and

29:41

me gaslighting someone

29:43

>> of between lying and gaslighting or it's

29:45

>> Yeah. Like I'm trying to understand in

29:47

in that context you gave about going to

29:48

a party, someone said something and then

29:50

they walk up. What's the difference

29:51

between if that's how you saw reality

29:54

and you're communicating it versus

29:55

gaslighting someone?

29:56

>> It to the intention.

29:58

>> It's the intention. The tension is I'm

30:00

the one in control, not you.

30:02

>> Okay.

30:03

>> So, you are trying to control the

30:05

narrative. You are trying to be both

30:08

director, producer, and actor

30:10

>> for your own agenda.

30:11

>> That's right. For your own film

30:13

>> and for control.

30:14

>> I'm I'm the character in my own movie.

30:16

I'm the main character. And you need to

30:20

behave this way. You need to believe

30:22

this. You need to act upon that. And so

30:25

the more I can try to manipulate that

30:29

reality

30:31

and what's so wild is it becomes so

30:34

manipulated that you believe it too. Now

30:37

now that that falsehood has now become

30:40

your fact in some sense that the really

30:42

good liars convince themselves that that

30:45

lie is is the truth. Is there a certain

30:48

type of person that's more susceptible

30:50

to being gaslit or to being victimized

30:53

in any way with conversation in your

30:54

view?

30:55

>> Anxious attachment. The ones that are

30:57

they

30:59

people who can't regulate by themselves,

31:01

they have to co-regulate.

31:03

Meaning

31:05

most of the time men are were good

31:09

self-regulators. Just give me some time

31:12

by myself. Give me an evening. Give me

31:16

an hour. Let me walk outside. I'll and

31:18

I'll regulate myself.

31:21

Most of the time, it's been my

31:22

experience. Women are not like that.

31:24

They co-regulate most of them. They they

31:27

need you to also make them feel good.

31:30

They can't be good if you're not good.

31:32

We're not good. I'm not good if if

31:34

you're not okay. So, it's it's that

31:36

whole I'm not okay if you're not okay.

31:38

And so in many ways they need you to be

31:42

able to calm down themselves and they

31:46

they don't self-regulate as well. And so

31:50

the people who are most susceptible to

31:52

gaslighting are ones who need

31:54

co-regulation.

31:55

People who are anxious anxious

31:57

attachment meaning they they need uh are

32:01

you okay? Are you good? Do you need

32:02

anything? Are you sure you're not okay?

32:04

and versus the people who are more

32:08

avoidant and three the the people who

32:10

are are typically more insecure.

32:12

>> So do you think women get gas lit more

32:13

than men?

32:14

>> Yes.

32:17

>> But women still gaslight women, right?

32:19

>> Of course.

32:20

>> But just men are more

32:21

>> when you're talking relationships. When

32:23

you're talking relationships, that's my

32:24

personal opinion is because from my

32:26

feedback from the people that have read

32:29

my book and the people who give me

32:31

feedback on my book, Yeah. It's majority

32:34

vast majority are are women. I'm not

32:36

saying that's some empirical study on

32:38

it. But what I will say is

32:42

women are just as capable of gaslighting

32:48

and gas women can certainly gaslight

32:49

women. And it's I I'm saying this with

32:53

the mindset of everybody gaslights

32:56

whether they know it or not. And they

32:58

have in the past. Most likely they can

32:59

think of a time in the past where they

33:01

did without knowing it. But it is that

33:05

would be my opinion that most of the

33:07

time men are the ones that do it to

33:09

women.

33:09

>> Just reading some research here that

33:11

says multiple studies on emotional abuse

33:12

in heterosexual relationships show women

33:14

report higher rates of gaslighting and

33:16

coercive control than men. Men do report

33:19

gaslighting too, but less frequently and

33:21

usually in different forms. Um, and as

33:24

it relates to workplace data, surveys

33:26

from management and organizational

33:27

psychology show women are more likely to

33:29

have their competence questioned, their

33:30

memory doubted, or their experience

33:33

dismissed.

33:35

Women in male-dominated fields report

33:37

the highest rates of gaslighting, and

33:39

women of color report even higher rates

33:41

of being told their perception is wrong

33:43

or misinterpret or that they're

33:44

misinterpreting things.

33:47

>> Sounds like that tracks.

33:50

And also in medical settings, women are

33:52

less likely to be to be believed about

33:54

their symptoms. Women's pain is

33:56

underestimated. Women get later

33:58

diagnoses for multiple conditions like

34:00

heart disease and autoimmune disorders,

34:01

ADHD and autism. And the list goes on

34:04

and on and on. If I had to say who does

34:08

more, you know, I'm not trying to put

34:10

some kind of like headline of men do it

34:13

more than women. In my experience, it

34:16

tends to be the guy. And you know what

34:18

does that that information show me? It

34:22

shows me that that sounds about right. I

34:26

do think from the people that follow my

34:28

content, listen to my content because I

34:30

stay very connected to my community of

34:34

so many women say I feel like I'm in

34:36

this workplace and they are doubting my

34:38

competence. They're doubting my ability

34:39

to make decisions. I'm not being

34:42

believed. I'm putting I'm I'm being put

34:44

down. I'm whether it's not even their

34:46

experience. it's just because of their

34:49

gender. And those are real those are

34:52

real questions. Does that mean that

34:53

that's gaslighting? Probably not all the

34:56

time. But for me to say, ah, that's

34:59

that's a dumb complaint. Uh, you know,

35:01

that's just complaining. In many ways,

35:03

when you start denying that reality,

35:05

then you have the same problem. Do you

35:07

know I am I've I've hired thousands of

35:08

people over the last decade and I have

35:12

to say sometimes it's it's difficult to

35:15

understand the plight of someone else

35:16

when you haven't lived their experience

35:18

like you haven't been a woman or

35:20

whatever. It's like very difficult. So,

35:22

you kind of just have to take them for

35:23

their word sometimes if you've not lived

35:24

it yourself or you can look at data or

35:26

whatever else.

35:27

>> And I do have to say that I have

35:29

experienced

35:31

>> male executives who were

35:35

extremely dismissive of their female

35:37

peers in a way that was 100%

35:41

inconsistent as it relates to genders.

35:43

What I mean by that is I can think of

35:45

several male executives over the years

35:47

who I observed

35:50

dismissing or diminishing or not giving

35:52

the woman in the room the same credit

35:54

really for no other reason than she was

35:56

a woman. And so it's a very real thing.

35:58

And it's not every man, I have to say

36:00

this, but there is a certain particular

36:01

type of person

36:03

>> who for some reason in my experience

36:06

would see a woman in the in the

36:08

workplace or in the high sort of upper

36:09

echelons of the professional um uh

36:11

environment as being less than them just

36:14

because of her gender. So when I hear,

36:16

you know, what you're saying about women

36:18

are predominantly come, you know, coming

36:19

to you talking about these issues of

36:20

gaslighting, it does kind of track with

36:22

what I've seen. I'll tell you this. I've

36:24

never had a man come to me in all this

36:27

time that I've been from my book to my

36:29

content this number of years ever say I

36:31

think I'm being gaslit. It is it has

36:34

always been the woman.

36:36

>> Never.

36:37

>> Never.

36:38

>> What about the conversation around like

36:40

dealing with narcissists? Cuz this feels

36:41

like it's kind of one and the same. The

36:43

words are used in the same sort of

36:45

vernacular but

36:46

>> Yeah.

36:47

>> Do you have men coming to you saying

36:48

that I think my partner's a narcissist?

36:50

Yes, you do.

36:50

>> Yeah, that I do have. Yeah, it's always

36:53

it's always they're married to one or

36:56

just got out of a relationship with one,

36:57

but it's never them.

36:59

>> And what what do you say to someone who

37:00

is dealing with an artist who is dealing

37:02

with someone who repeatedly gas

37:03

gaslights them? Let's say it's in the

37:04

context of work.

37:05

>> Yeah.

37:06

>> What are they meant to do? Quit their

37:08

job.

37:09

>> Well, that is an option. So, let's not

37:11

rule that out.

37:12

>> Okay.

37:12

>> Um if it's if it's worth it to you

37:14

because that's that's the question of

37:16

what's your what's your purpose here?

37:17

And this is where you're going to be

37:18

forever. Then there's some things we

37:21

need to put in place. But what are you

37:23

to do? You are to limit the interaction

37:26

like limit the exposure. Talk less

37:29

neutral statements.

37:32

So if you can many ways you can just

37:36

limit the amount of physicality of I

37:38

don't have to see you. I don't have to

37:40

communicate with you. I know you work

37:42

three doors down but I don't have to be

37:45

your best friend and you certainly don't

37:47

have to be mine. Two is understanding

37:49

the game that you're in. It's a it's a

37:52

game for narcissists of praise or

37:54

provoke. Meaning, if I am not showering

37:58

you with praise, then the narcissist

38:01

will turn to provoke in order to create

38:03

an argument for the same effect. They

38:06

they delight in frustration just as may

38:08

just as much as they delight in your

38:10

praise because they get the same type of

38:13

control. I have seen so many expert

38:16

witnesses in my field that are that I

38:19

what I would term are narcissists. They

38:21

they they can never possibly be wrong.

38:24

They they don't do empathy. And again,

38:27

this is me with the understanding of

38:30

hey, we all have narcissistic

38:31

tendencies. You know, we all have

38:33

narcissistic traits and narcissism is a

38:36

diagnosible condition that you can have.

38:38

I think more people would qualify more

38:41

than they think. But how do you handle

38:43

it daytoday is know knowing what kind of

38:46

game you're in and it's a game you're

38:47

just not going to play. I know I don't

38:49

have to say anything to that person.

38:50

Two, I'm going to limit my distance to

38:53

them. And three, I'm going to use

38:55

neutral statements. I'm going to use

38:57

neutral statements like that's good to

38:58

know. Thanks for sharing. Noted and

39:02

things that they can't grab on to and

39:04

continue to have in a conversation. When

39:07

you think of like the hallmarks of of of

39:09

a really really one of these types of

39:12

people, what are the way the

39:14

characteristics that I could should be

39:15

looking out for? If I'm dealing with one

39:18

such person who is is going to try and

39:19

manipulate me, it's going to try and

39:21

gaslight me. What what do they do? They

39:25

can never be happy for anybody but

39:27

themselves.

39:29

They can't be happy for you. They can't

39:30

be happy for other people. These are the

39:33

type that if you were to say, "Hey, did

39:35

you see that Stephen just got this

39:36

award? Isn't that so great? You just

39:38

nominated for whatever." And they go, "I

39:39

mean, that's I guess that's fine. You

39:41

know, I when I did this," and they start

39:43

talking about themselves.

39:45

They can never be happy for somebody

39:46

else. They can't be happy for you. It's

39:49

they have to find some way to turn the

39:51

conversation of why the world is so hard

39:54

and so pitiful for them that the world

39:56

was against them and they couldn't get

39:57

it, but they were just as deserving. I

39:59

mean, I guess that's fine. And I mean,

40:01

you know, I do this, but nobody nobody

40:03

listens. Nobody really cares. They find

40:04

that they have a very victim mentality.

40:07

So, two is a victim mentality.

40:08

Everything happens to them in some way.

40:11

And three, they can't feel for other

40:13

people. They don't do emotion. It's it's

40:18

always about the perception of what

40:20

others would think. They're very very

40:24

sensitive to how others might portray

40:27

them. So, they're going to give you a

40:28

different view than they give other

40:31

people. And so, the couple might be

40:33

terrible,

40:35

but for a narcissist, they're going to

40:37

put on face that the relationship is

40:38

perfect to everybody else. And everybody

40:40

goes, "You you must be so blessed to be

40:42

married to that person." And you're

40:43

going, "You kidding me? They're they're

40:46

fooling everybody." And it's a very

40:47

helpless position.

40:48

>> Have you ever had a narcissist try and

40:50

pray on you?

40:51

>> Yeah. Yeah. Yeah. I'm in the legal

40:54

field, man. Expert witnesses have

40:57

opinions to them that are

40:59

unquestionable. You can't this is their

41:01

opinion and nobody else could ever argue

41:03

with it when I have another expert who

41:05

says just the opposite. So a lot of the

41:07

times they are very condescending

41:11

you know that's fine and they have their

41:13

opinion and this is all there is and how

41:16

dumb of you to ever question me. And

41:18

usually what gives it away is if I feel

41:22

like this is somebody that okay they're

41:24

they can't be reasonable. They're never

41:26

going to give an inch on what's

41:27

reasonable.

41:29

I will ask this. I'll say this is

41:31

typically in a deposition. I'll say and

41:33

you think the juryy's going to like

41:34

that.

41:35

And or you think other people are going

41:37

to agree with you and all of a sudden

41:39

they kind of change in an instant to be

41:42

able to match what the jury is going to

41:44

think. So, if I were to say, and you

41:46

think and you think that's okay, and you

41:47

think others are going to find that

41:48

okay, and you think that the jury when

41:50

they hear this, they're they're all

41:52

going to agree with this very hardline

41:55

opinion. I've seen it every time. Or

41:58

they that's it's only when I reference

42:00

other people, the presentation of

42:03

themselves to other people that they

42:05

kind of put on a a show.

42:07

>> Why?

42:08

because they know that

42:11

the perception of the crowd is

42:15

everything. They need everybody to like

42:17

them, to fawn over them. They they want

42:20

their idea to to be the best. And so

42:23

they will manipulate the situation to be

42:25

the chameleon to to make sure that

42:27

everybody loves them at least in in

42:30

their mind. It's not a it's not a

42:32

reasonable thought. So they will

42:34

typically change their opinion to sound

42:36

more palatable even though they could

42:38

have admitted to that you know two hours

42:41

into the deposition.

42:42

>> Do they tend to talk more or less than

42:44

the average person in the room?

42:45

>> Much more.

42:48

>> Is there a thin line between just being

42:49

insecure and being a narcissist? Because

42:52

you know one of the things I was

42:53

thinking about is you said earlier that

42:54

they tend to bring everything back to

42:55

themselves. And I was thinking about all

42:57

the people that I know that if we were

42:59

having a conversation about your book

43:00

doing really really well, the first

43:02

response to that would be their mention

43:05

of their own book like they would

43:06

immediately bring it straight back to

43:07

something about them. And I was

43:08

wondering some of those people I just

43:09

have in the category of just being a

43:10

little bit insecure and that they just,

43:13

you know, they're a search for

43:14

validation. So I'm wondering where where

43:16

you think the line might be between sort

43:18

of narcissistic behavior and just like

43:20

extremely insecure. Maybe there's not a

43:22

line. Maybe extreme insecurity is

43:23

narcissism.

43:24

>> Both can be true. You know, I' I'd say

43:26

that

43:28

not all insecure people are narcissists,

43:30

but all narcissists are insecure.

43:32

[clears throat]

43:32

>> Um, I would I would say that if I had to

43:36

give some kind of line, it would be the

43:40

interest for growth.

43:43

Insecure people are looking for ways to

43:45

grow and to secure and attach.

43:48

Narcissists, they're not looking for

43:50

anybody to attach on to. They're looking

43:54

for people to support them, you know, to

43:57

please them. And so it they have no

44:00

interest in growth. They to them they've

44:03

learned all they've have to learn. I I

44:05

am the best. I I cannot improve anymore.

44:07

That to me would be the difference.

44:09

>> When you dealt with narcissists in your

44:11

own life and in the courtroom,

44:14

what is the reason why they couldn't

44:15

prey on you? What did you do as defense

44:18

to stop their games, their typical games

44:20

working on you? I don't chase their

44:23

words.

44:26

Often, one of the biggest things I see

44:27

wrong in conversation

44:31

is a narcissist will, same for a

44:32

gaslighter, they'll dig a hole. All

44:35

right? And then they expect you to fill

44:38

it.

44:39

Meaning, they're going to say something

44:41

to frustrate you and you go, "No, no,

44:42

that's not what happened. Don't you

44:43

remember?" and you start chasing it and

44:45

then they just dig another hole and you

44:48

keep going and you keep going and you're

44:50

exhausted because all you've been doing

44:51

is trying to plug holes. You're not

44:53

having a real conversation.

44:55

And when I can give it a very clear

44:58

definition, a very clear signal of

45:02

noted, you know, I'm just going to stay

45:04

right there. I'm going to see I'm going

45:06

to put down the shovel and stay right

45:09

there with them. and maybe I'll say

45:11

something as neutral as got it. I don't

45:15

have to chase it. I don't have to say

45:16

anything. And and to me, the the people

45:20

that have those narcissistic traits,

45:22

once they realize that they're going to

45:23

have no game with you, that you're not

45:25

going to play, they find somebody else.

45:28

They find somebody. If you've ever had

45:30

somebody come to you and they're the

45:33

more emotionally toxic type of person,

45:36

they always have some kind of problem.

45:37

They come with you and they have this

45:38

problem. and you go, I I just I can't

45:39

right this moment. I will. And 10

45:42

minutes later, what's happened? They

45:43

don't have that issue. They've already

45:44

gone to talk to somebody else.

45:46

>> I was watching uh Dame Dash on the

45:48

Breakfast Club. I don't know if you've

45:50

seen it, [laughter]

45:51

>> but it's really

45:51

>> another Breakfast Club,

45:52

>> but it's it's Dame Dash is on there

45:54

because he he was um he filed for

45:56

bankruptcy and Charlemagne is sat there

45:58

>> and Charlemagne [clears throat] is I've

46:00

actually interviewed both of them, both

46:01

Dame and Charlemagne. And Charlemagne is

46:04

very relaxed and every once in a while

46:07

just tells Dame Dash that he thinks he's

46:09

broke. And then Dame Dash is like very

46:13

like hotaded and like trying to prove

46:15

prove all the reasons why he's not broke

46:16

and like really like you know gassing

46:18

him. And I it was it was an interesting

46:20

it's an interesting video to watch. I

46:22

think it's the more recent one that came

46:23

out within the last year because it does

46:26

show in my view how to deal with someone

46:28

who has a very has a significant ego.

46:33

>> Yeah.

46:33

>> Which is Charlemagne just never changes

46:36

state. Like no matter what the volume

46:38

is, no matter how much emotion, no

46:40

matter when he starts calling him some

46:43

quite personal insults, Charlemagne's

46:46

demeanor, his tone, his posture,

46:49

>> yeah,

46:49

>> doesn't change.

46:50

>> Unbothered. unbothered. And you can see

46:52

it's super triggering that you just

46:54

can't get to this guy. Like it looks

46:56

like Dame is like really annoyed that he

46:57

and he tries to say more offensive

46:58

things. He calls you're a you're this,

47:00

you're that, the other.

47:01

>> And it's funny cuz I was watching it

47:02

this morning and it for me it kind of

47:04

tracks with a lot of the stuff you're

47:06

saying about like just not going with

47:07

them.

47:07

>> Yeah.

47:08

>> Just not following them where because

47:10

they want you to go somewhere and

47:12

there's a certain conflict they want to

47:14

get in with you and if you just kind of

47:15

refuse and just stay anchored to

47:17

whatever your point of view is, it's

47:18

it's funny to watch. They want to push

47:20

you.

47:21

>> Yeah.

47:21

>> Yeah. My my dad I can remember growing

47:24

up I'd be in the passenger seat. He's

47:26

driving

47:28

>> and you ever had it where somebody

47:30

you're in the passenger seat and

47:31

somebody's just rearing the bumper right

47:34

on them

47:34

>> and and I and I'd be looking in the side

47:36

mirror. I'm like I kind of start

47:38

stressing out for him. You know,

47:40

somebody's really riding the bumper, you

47:42

know, right behind him.

47:43

>> And I mean just like clockwork. what he

47:46

would do, we have shoulders on our in on

47:48

the roads there in Texas, and rather

47:51

than trying to speed up or get mad, he

47:53

would just kind of pull over to the

47:54

shoulder and he would say this every

47:55

time. He'd say, "Go on with your bad

47:57

self." Every time he go, "Go on with

47:59

your bad self in the rearview mirror."

48:00

Like, that's how unbothered he was by

48:03

that of I feel like so many people get

48:06

road rage as so many people talk out

48:08

loud to the cars while they're while

48:10

they're driving.

48:12

And he it just never got him worked up.

48:14

And realizing

48:16

my value and my worth of knowing who I

48:20

am is not at all determined

48:23

by

48:25

where you feel I should go. It goes back

48:27

to that idea of if you want to tell me

48:29

the sky is purple, knock yourself out.

48:32

You know, I I don't have to be right and

48:35

you don't have the ability to to push

48:37

me. I can move and you have your own. I

48:40

I know my lane. I know my speed. I don't

48:43

have to match anybody else's. So when

48:45

somebody is unbothered, it's not because

48:48

they don't care. It's not for lack of

48:50

care.

48:52

It's an understanding. It's discernment

48:55

of knowing

48:57

I know who I am in this moment and why

48:59

in the world would I try to be anybody

49:01

else?

49:02

>> Wouldn't life be amazing if we could all

49:04

be untriggerable?

49:06

It'd be more peaceable, that's for sure.

49:08

>> It's interesting because again, just

49:10

reflecting on that interview I watched

49:11

this morning, when Dame Dash calls

49:13

Charlemagne something really, really

49:15

offensive, I noticed that as a viewer, I

49:17

immediately look at Charlemagne

49:19

to see his reaction to figure out if

49:22

what Dame Dash just said was true.

49:25

And do you see what I'm saying? So he he

49:26

turned to him and said, "You're ex,

49:28

>> right?"

49:29

>> And then Charlemagne just kind of

49:31

laughed and like

49:32

>> it just it was like water off a duck's

49:34

back. So immediately as the viewer I go,

49:35

"Well, that can't be true then because

49:36

Charlemagne doesn't seem to care."

49:38

>> Exactly. Well, it's it's not the lack of

49:41

a care. It's

49:44

it's just the opposite. It's all the

49:46

more care of knowing who he is. So, if I

49:52

were to tell you right now, I hate your

49:55

purple shirt. It's the most ugliest

49:58

purple shirt I've ever seen, Stephen.

50:00

Like your shirt is so ugly in that

50:02

purple. Does it affect you whatsoever?

50:06

>> No, because I'm not wearing a purple

50:07

shirt for anyone that's an apple.

50:09

>> That's right. [laughter]

50:10

That's a good point. Right. But you see

50:12

how you you already know the

50:14

characteristics of of you. You already

50:16

know what you're wearing.

50:18

>> And it's not just your clothes. I'm I'm

50:20

wearing my confidence. I'm wearing

50:23

everything that your parents, your your

50:26

loved ones have instilled and put on

50:27

you. I am I am wearing the armor of my

50:30

faith. I I am I have all these other

50:32

things that I'm wearing. And if you want

50:35

to say my shirt's purple, that that

50:38

doesn't affect me at all because that's

50:39

that's not who I am. And so so often

50:42

people get mixed up of arguing about no,

50:45

I don't have a purple shirt on.

50:48

>> When why would you ever argue with that?

50:51

They they it's that quote by Abraham

50:54

Lincoln that I love.

50:57

if never argue with a fool because an

50:59

onlooker

51:01

>> can never know the difference, right?

51:03

And so it's it's knowing no, I I know

51:06

exactly who I am and what I'm wearing.

51:09

>> And this sort of speaks to the fact that

51:10

your reaction determines how onlookers

51:13

will interpret everything that's

51:15

happening.

51:17

>> Like, you know,

51:18

>> oh, the worst thing you could do to

51:19

somebody who insults you is laugh. I

51:21

mean, what does it do? It I mean, it it

51:23

it infuriates them, right? But when the

51:26

same thing with a bully, a bully says

51:28

something to you that they know is meant

51:31

to hurt you.

51:33

And if I were to turn around and say,

51:35

"Did you say that to to embarrass me?" I

51:38

mean, what are they going to do? They

51:39

they could say yes, they could say no.

51:41

But either way, you're realizing I'm not

51:43

going to get any reaction. What you're

51:45

showing them is for you to do this, it's

51:47

just not going to be fun for you. It's

51:49

going to be zero fun whatsoever for you.

51:51

And so, they'll find that with somebody

51:53

somebody else. It's it's always your

51:55

reaction that's going to determine how

51:59

the conversation goes forward.

52:01

>> There's a lot of people listening right

52:02

now that are a long way away from that.

52:04

Very easily triggered.

52:05

>> Yeah.

52:06

>> Seeking justice, you know, whatever it

52:09

might be. For those people, is it like a

52:11

muscle they have to build or is there

52:13

what is the journey to getting to this

52:15

level of sort of mastery?

52:16

>> It's a discipline. It is in the same way

52:20

that people invest in so many other

52:22

things in our life. We invest in our

52:24

health. We invest in self-help books. We

52:27

invest in the podcasts that we listen

52:29

to. It is the same. You have to invest

52:31

in your communication. We don't get

52:33

taught in school. We don't, you know, I

52:36

I went to law school. People think I

52:38

learned this in law school. No. Law

52:40

school teaches you how to read the law.

52:41

It doesn't teach you how to read people.

52:43

You had to. To me, if you are somebody

52:47

that is in a position of expertise and

52:49

to share something, it either came at

52:51

great personal cost or you're making it

52:53

up like it it it is something that you

52:56

have learned, right? [laughter]

52:58

>> It's true. And so I mean whether it's

53:01

through skill, knowledge, training, it's

53:04

I've you want to know how that I know

53:06

these things because I've lived it. You

53:08

know, I I have been on the bad side.

53:09

I've been on the good side. And it's it

53:14

is not it's never something that's just

53:15

going to come to you.

53:17

>> We are emotional creatures and we're

53:19

hormonal creatures.

53:20

>> Mhm. So, how do how do you think about

53:22

our emotions, our hormones, our health,

53:24

our physical, cognitive state as it

53:26

relates to like walking into the

53:28

courtroom and being ready? Like how much

53:30

of it, you know, because if I've had

53:31

zero hours sleep and I'm, I don't know,

53:33

hungry and whatever else and I'm had an

53:36

argument, I'm stressed about something,

53:37

it's going to be significantly harder to

53:39

show up and be a great communicator and

53:40

win the argument against somebody,

53:42

>> right?

53:43

>> So, do you think about these things

53:45

>> all the time? I mean, the emotions are

53:47

are right there connected to the words.

53:49

And what do you how do you prepare to be

53:51

ready for battle?

53:54

>> It's an emotional awareness of how I'm

53:57

feeling

53:59

and also how the other person is because

54:01

if I just respond me Yeah. If I respond

54:04

to their emotional reaction, I'll miss

54:06

it every time. Same thing in

54:08

relationships. If I respond to the

54:11

reaction, I'll lose that moment to

54:13

actually speak to the need. So even in

54:16

the courtroom for me, if I know that I'm

54:20

a little sleepy, I know I'm a little

54:22

hungry, I'm a little grumpy, you know

54:24

what? I can either try and pretend that

54:26

I'm not. Or I might get up in front of

54:29

the jury and say, "Good morning,

54:30

everybody. I have to admit to you, I'm a

54:32

little grumpy. I didn't need all that

54:33

much this morning. Anybody else grumpy?"

54:35

And everybody starts to kind of nod. And

54:36

now, hey, we all kind of relate, not to

54:39

my words, but now to the feeling. And

54:41

now you trust me more. I trust you more

54:45

because I'm being more authentic.

54:47

>> And do you think people should do that

54:49

in their own interpersonal relationships

54:51

which is just call out their state?

54:53

>> Absolutely. Because perfection is not

54:55

relatable. Struggle is emotions are. If

54:59

I were to come to you and say and you

55:02

say how are you and I go good

55:03

everything's good when it is not. Am I

55:06

being authentic or am I being fake? But

55:08

if I were to say, "Let me tell you, I've

55:11

had a morning and it's tested me in a

55:13

way I was not expecting and my mind is

55:16

just not here." Does that make you trust

55:18

me more or trust me less?

55:20

>> Trust me more

55:20

>> every time.

55:22

>> So, when you can share your struggles

55:23

with people, I'm not talking about your

55:24

deepest inner desire struggles. I'm

55:27

saying, let me put it this way. Sierra

55:31

and I check in with each other every

55:32

morning. It's my wife.

55:35

And it's only about 10 minutes after she

55:38

drops the kid off, uh, kids off. And

55:42

we kind of run through how we're doing.

55:44

And the number one thing she asks me or

55:46

tells me, he goes, "You told me a lot

55:48

about what you're doing. You haven't

55:50

told me about how you're feeling." And

55:52

that's that's the truth of the default,

55:55

I think, of a lot of men and a lot of

55:56

people. I'm going to tell you what's

55:57

going on, what's on my agenda, what I'm

56:00

doing. I haven't told you a lot about

56:01

how I'm feeling. And we store all that

56:04

stuff up because it's still there. But

56:06

if I can share with you,

56:09

what is my struggle? What's happening?

56:12

Not just the good, but more importantly

56:13

the the bad.

56:16

I mean that it's always going to bring

56:18

that authenticity into the play.

56:20

>> Women and men are very different in many

56:22

ways. And [laughter]

56:24

>> yeah,

56:24

>> we're very different in many ways. Men

56:26

are I I don't know. It feels like men

56:28

just, you know, and again, I'm I'm

56:30

stereotyping here, so it's not all men

56:32

and

56:32

>> of course people are different, but just

56:34

speaking generally, the stereotype is

56:37

that men are a typically a bit more

56:39

emotionally composed or should I say

56:42

flat and women have uh more emotional

56:45

fluctuations. One could look at hormone

56:47

changes throughout the month and talk

56:49

about why that might be, etc., etc. I've

56:50

had many scientists here talk to me

56:52

about hormone fluctuations and how that

56:53

impacts how someone feels. But what this

56:56

means in our romantic relationships is

56:59

sometimes we meet each other on very

57:02

different wavelengths.

57:03

>> Yeah.

57:03

>> So in my relationship, my partner's

57:06

probably seen me cry once,

57:08

>> right?

57:09

>> In seven years, maybe twice, but

57:12

probably once.

57:14

I've probably seen her cry

57:17

500 times, [laughter] maybe more.

57:19

>> Yeah.

57:19

>> So it feels it almost feels like I'm

57:22

just going to be completely honest

57:23

because I just think it's helpful. So

57:23

you can [ __ ] me up online if you want.

57:25

But I it sometimes feels like

57:29

we're we're a different species.

57:32

>> Like the way that I interact with my guy

57:33

friendss and the way that the sort of

57:36

wavelength that my romantic partner my

57:38

my my girlfriend operates on are very

57:41

very different. So it's very easy to

57:42

like misunderstand. And we spend a lot

57:44

of time talking about how men need to be

57:46

more emotional and more I don't know men

57:49

need to change how the how they are.

57:51

Yeah. Because it's the problem. But

57:54

what about the like what about the other

57:56

side of that which is

57:59

[laughter]

58:01

do

58:03

do women also need to think about

58:06

do we need to meet in the middle

58:07

[laughter]

58:08

is what I'm saying

58:10

>> there certainly is space to meet in the

58:12

middle

58:13

>> like who's right in that I don't know is

58:14

is is there a person that's right in

58:16

this configuration am I meant to be way

58:18

more emotional and be or or is she meant

58:21

to be way more composed cuz I I think

58:22

that's often how both sides feel. They

58:25

feel like, why aren't you coming to my

58:26

wavelength on this issue? But I think

58:28

here's what you're missing. She would be

58:29

much more composed if you would be more

58:31

emotional.

58:34

>> And so a lot of the times what I find in

58:37

my own marriage is when I show emotion,

58:41

the more composed she is.

58:43

>> I mean, if I start screaming and crying,

58:45

I I think my girlfriend's

58:46

>> I'm not saying screaming. I'm I'm saying

58:48

show emotion. What kind of emotion

58:51

>> of being in it with her?

58:52

>> And what does that look like?

58:54

>> That means you're going to say things

58:56

that make her feel it. There's a

59:00

difference if I just go static. That's

59:02

what happens to me a lot. Uh truthfully,

59:04

is let's say we're in an argument about

59:06

something or something came up and see

59:10

emotional about it. If I dismiss it,

59:14

okay, this is so dumb really right now.

59:16

This is because arguments never come at

59:17

the most opportune time. They come at

59:19

the worst possible time. Yeah, that's

59:21

hello. That's all relationships. If I

59:23

dismiss it, right, does that make her

59:25

come closer to me or further away from

59:27

me? And if I'm pushing her further away

59:29

from me, why would she not be more

59:31

emotional? Why why would she why would

59:33

she not be further away from me if I

59:36

dismiss that? For every woman to be more

59:40

emotional as a man, tears are not

59:42

necessary.

59:44

connection is being in it is saying

59:47

things that make her feel that you're

59:49

you're genuinely feeling it. The

59:51

difference I find with men and what I

59:53

struggle with is I can say that I'm sad.

59:56

I have a hard time expressing sad. I can

59:59

say that I'm really regretful. I have a

60:01

hard time

60:03

expressing that. I think that is

60:06

something that happens a lot with most

60:09

relationships and I think that happens a

60:10

lot with men of we were emotional and we

60:14

got taught early that

60:17

you you were not to cry. We I couldn't

60:19

even tell you how many times I ever saw

60:20

my dad cry.

60:22

>> I think this is it. The modeling we had

60:24

as well is my dad was either angry or

60:27

completely static. And when I say angry,

60:29

he was very very rarely angry. But but

60:31

when I saw him engage with my mom on an

60:34

emotional level, it would be

60:36

>> him yelling back,

60:38

>> right?

60:39

>> If he wasn't yelling back, he was

60:41

completely just like he was just very

60:43

calm, static, emotional. There was no in

60:46

between.

60:46

>> Yeah. It's it all comes down to repair.

60:50

How quickly you get to repair. That

60:54

means can I validate the feeling that

60:57

she has?

60:59

Validation

61:00

is repair. It's not weakness. It's

61:03

repair. In my world,

61:06

relationships don't fall apart because

61:08

of one big failure. They fall apart

61:10

because of a hundred moments where

61:14

repair could have happened and it

61:16

didn't. You just chose not to. Or you

61:19

could have said, "I'm sorry," but you

61:20

withheld it. I could have chose to

61:22

validate how you're feeling, but I said

61:23

that's stupid. And it's it's those the

61:26

hundreds of those little bitty moments

61:28

where all of a sudden, no wonder your

61:31

your world's apart because you chose in

61:33

those little bitty moments not to do the

61:35

repair because you said, "Ah, this is so

61:36

stupid. This so small." Yeah, it is

61:38

small. All the more reason why you

61:40

should repair pretty quickly. And so

61:42

when you can validate those concerns,

61:46

even when you say she's being emotional,

61:48

you're not.

61:50

When you go into that static mode, when

61:51

I go into that static mode, it's a

61:53

choice by me to do something different,

61:57

not say the thing I always say, not be

61:59

dismissive, not find ways to try and

62:02

convince her that she shouldn't feel

62:04

this way, but if I validate, if I say

62:08

things like, I can see how you feel that

62:10

way. If that's how you interpreted it,

62:14

you know what? I don't blame you for

62:15

feeling that way. I I can see that. That

62:17

sounds scary. That sounds frustrating.

62:19

If I can choose that it's it's this like

62:24

this isn't the key for me and trust me

62:26

I'm talking to myself here.

62:28

>> Yeah.

62:28

>> Right. Because every every guy I feel

62:30

like can be like, "Okay, this is right."

62:32

And if I can

62:35

make the hard choice in that moment to

62:36

put aside my frustration just for a

62:38

moment, put aside my personal

62:40

frustration

62:42

and validate the feeling and say words

62:46

that speak to her need, the need to feel

62:50

heard, the need to feel safe, the need

62:52

to feel like she's not being too much.

62:55

Then all of a sudden, it all shrinks.

62:58

And you know what? my frustration kind

63:00

of goes away. Why? Because everything's

63:02

better now. We've we've had moments of

63:04

repair. And then if I still am really

63:06

frustrated, then I can bring it up. Hey,

63:09

can I can I bring up something to you

63:10

that you said that's really bothering

63:12

me? And then you do it.

63:14

>> How as a man do you know that you're not

63:18

setting a bad precedence for the future?

63:21

And what I mean here is

63:22

>> Yeah. if I constantly, you know, justify

63:25

how she's feeling and I and I seek

63:27

repair and then when she's happy, I just

63:28

let it go. There's I think sometimes

63:31

there's a worry as a man that if you

63:36

just lay down and take everything, then

63:37

you're just going to get more stuff in

63:38

the future. Like you're setting a bad

63:40

precedence for the future of this

63:41

relationship where no, sometimes

63:42

actually no, I wasn't in the wrong or oh

63:44

no, I did I I do disagree with this.

63:46

>> Right? And I think I've observed a lot

63:49

of relationships, especially with some

63:50

of my guy friends where because they

63:52

like never stood up for themselves,

63:54

they're now like living in a prison,

63:56

>> right?

63:56

>> They like never stood up for themselves.

63:59

>> Yes.

63:59

>> And so they're they've kind of lost all

64:01

of their autonomy and agency and control

64:03

and they,

64:04

>> you know, even when you're listening to

64:05

this, there's probably people you can

64:06

think of in your life where the guy has

64:08

always opted for an easy life in the

64:10

short term and now over the long term,

64:12

he has a really hard one.

64:13

>> Yes.

64:14

>> And again, men and women,

64:15

>> of course. So this is the balance I'm

64:18

trying to understand in your view is you

64:20

know when do you pick the fight and when

64:21

do you say no that's not

64:24

versus just laying down and taking it.

64:26

This is quite [laughter] per this is

64:27

quite personal to me as well because I

64:29

think my dad did that a bit too much. I

64:30

think my dad, he never he never chose to

64:33

fight. And then I look I look at how

64:35

that played out over 20 years and I'm

64:36

like, damn, it's completely changed me

64:39

because it means that I will now go

64:42

through the conflict

64:45

>> and stand up for myself when I hit a

64:47

place where I'm like that I'm not going

64:49

to be able to honor that for you for the

64:51

next 30 years. I will stand my ground.

64:54

Do you know if there's like an area

64:55

where um we might my say my girlfriend's

64:57

unhappy about a certain thing I do.

64:59

>> Yeah. If I don't think that I'm I'm

65:01

going to be able to promise to not do

65:02

that for the next like 10, 20, 30 years,

65:04

if I if I'm unwilling to change, Yes. I

65:07

have to stand my ground because if I

65:09

concede today, it's hell tomorrow.

65:11

>> Yeah. What what I'm hearing what I'm

65:14

hearing is fear of autonomy, fear of my

65:20

rights, fear of my

65:23

>> dominance.

65:24

>> Yeah. Like my freedom being Yeah. Well,

65:26

it's it's you want to hear the probably

65:28

the number one word you'll hear with

65:31

relationships that are on the brink.

65:33

It's caged. Men feels caged. You know,

65:36

the man feels caged. And really all that

65:39

is, it's a lack of confidence

65:42

of knowing

65:45

if I am willing to do something

65:49

different,

65:52

then I can't have anything else. So it's

65:54

it's it's thinking in terms of

65:59

zero sum. See, both can be true. I can

66:03

you can still validate how she's feeling

66:07

and not at all touch what you still know

66:09

to be true. So you can still disagree

66:11

with her, but every time we go into a

66:14

conversation, we walk in with a need, a

66:17

need to feel loved, understood, it is

66:19

always depth. Like you think of um like

66:23

a kid, right? My son, my daughter, if

66:27

when she was small and she screamed or

66:31

she cried or told me no, still tells me

66:33

no, you know, of all these things and I

66:35

just said no. Are you kidding me? You're

66:37

going to tell me and I you're crying

66:38

right now? Really? And I get all upset

66:40

when she screams. But with kids, we

66:43

don't do that. We go she's hungry. She's

66:45

tired. She's scared. M

66:48

>> and we just forget that we're all just

66:50

big kids and we all have those like

66:52

hidden needs underneath us and so you

66:56

still can stand your ground and say

67:00

so let's run it. So let's say for

67:02

example

67:03

>> an example a specific example from my

67:04

ex-girlfriend I was on my phone in bed

67:06

and I was sending a message cuz there's

67:07

something going on my in my business

67:08

back in the UK and I was in I was in

67:10

Asia at the time.

67:11

>> Yeah. And she said to me that she wanted

67:14

to make a rule where there was never any

67:16

phones in bed ever. I could never touch

67:19

my phone in the bedroom.

67:20

>> Right?

67:20

>> And as I thought this through, I

67:21

thought, God, I thought about all the

67:23

scenarios where I might need to touch my

67:24

phone in the bedroom. And what would I I

67:28

realized that what would end up

67:29

happening is I just wouldn't come into

67:30

the bedroom. I'd like go and do it in

67:32

the in [clears throat] the toilet or the

67:33

shower or I just like I wouldn't come to

67:34

bed if I needed to do something on my

67:36

phone,

67:36

>> right? And so the conversation went

67:39

where I was like I I realized in this

67:41

moment I had to kind of like not lay

67:44

down on this issue because I would

67:45

disappoint her in the future.

67:47

>> I was setting myself up to fail in the

67:49

future if I if I accepted this and made

67:51

her some kind of promise or you know

67:53

agreed that we I wasn't going to touch

67:54

my phone ever again in the bedroom.

67:57

>> And so that was one such example where

67:58

I'm like I think [clears throat] I

67:59

actually need to stand my ground a bit

68:01

here or I'm setting myself up for a

68:02

future expectation I can't meet.

68:05

So in that moment, what did you think

68:07

her need was?

68:08

>> Her need was connection. And she was

68:10

interpreting me being on the phone in

68:12

that space as a disconnection in some

68:14

way.

68:15

>> And could it possibly be perceived as

68:18

that?

68:18

>> 100%.

68:19

>> Okay.

68:19

>> But it wasn't the phone. It was the it

68:21

was the it was me not it was her not

68:25

feeling connected I in my view it at

68:27

that moment in time in that particular

68:29

week because I was so busy in that

68:31

particular week that I think she was

68:33

trying to find a a symptom or a tool or

68:37

a guarantee or a promise to express the

68:40

feeling of disconnection. So that's why

68:41

I look back on it and go it was actually

68:42

something else that was just a symptom

68:43

of a feeling she had at that moment in

68:45

time probably.

68:45

>> Right. But that was an example where

68:47

like I if id conceded it would have it

68:51

would not have been sustainable. There

68:52

would have been arguments in the future.

68:53

>> I'm not saying you concede. I'm saying

68:56

there are times that if you want the key

68:59

to the relationship, it is putting her

69:02

comfort over your inconvenience.

69:04

>> So what should I have done in that

69:05

situation? Give me some advice. Do you

69:07

think?

69:09

>> Well, you've already kind of named it.

69:11

one, she's it's not you saying what the

69:14

wrong thing to say is, "Well, you were

69:16

just on your phone. I mean, you just I

69:18

mean, you're on your phone all your

69:19

time. You're on the phone all the time.

69:20

What are you talking about?" And you

69:21

start arguing because now you're you're

69:24

responding to the reaction. You're not

69:26

addressing the need. If you were to slow

69:28

down

69:29

and say, "Look, I I still want to be

69:33

connected with you. Is there any kind of

69:36

place where I can still take care of

69:38

what I need to take care of?" and also

69:41

be connected to you. Or if there's a

69:43

situation where you say, "Well, what

69:45

about this?"

69:47

Before I just get my phone and grab it,

69:49

I'm going to tell you what I'm doing

69:50

ahead of time or I'm going to ask.

69:54

Maybe that's where it is. You don't want

69:55

to ask, "Hey, I

69:58

Greg is supposed to email me some

70:01

slides or a deck or whatever. Can I

70:04

check that out real quick?" You hear how

70:05

she's probably going to say yes. But the

70:07

fact that you are saying, "Hey, I'm

70:09

acknowledging our connection right now."

70:12

And see, it might make you uncomfortable

70:13

saying, "No, I don't I don't like

70:14

anybody telling me what to do. I don't

70:16

have to I don't want to report to

70:17

anybody." Okay, that's that's fine.

70:19

Well, then you just know that connection

70:22

is always going to be weak. And so, you

70:23

you're signing your name to that. I

70:26

don't think I mean there's I have lots

70:28

of thoughts on phones in houses and

70:31

where they should go, but if you were to

70:34

have instead of arguing the what are you

70:37

talking about? You're on your phone all

70:38

all the time. And instead said,

70:42

I can see how that would make you feel

70:45

like I'm not paying attention to you.

70:47

And letting her respond to that and you

70:49

saying, look, I don't want to me being

70:51

on this. This is not at all me trying to

70:53

signal that I'm not trying to be here

70:56

with you. I'm trying to escape on you

70:58

and have that conversation. And that's

71:00

where you can say it is important to me

71:02

that I have these things and for me to

71:04

be able to connect with you and kind of

71:05

rest my brain. I need to take care of

71:07

these things. What's the best way that I

71:10

can do that? I think then that's when

71:12

you actually are able to have a

71:13

conversation of like let's make a g game

71:15

plan that makes sense because

71:18

if you you put your inconvenience over

71:21

her comfort she will always discredit

71:25

that to you your bank account will

71:26

always continue to to go low

71:30

and if but if you say look I I'm willing

71:32

to do a little bit of inconvenient

71:34

things to make you feel better make you

71:37

more comfortable I mean that that only

71:39

grows your account I mean that that when

71:42

when you have a relationship that can

71:45

last a whole lot longer.

71:47

>> I think I'm slightly traumatized because

71:49

um [laughter]

71:50

I I think the model that I had of

71:53

relationships meant that someone can

71:56

increasingly sort of encroach on your

71:57

freedom.

71:58

>> Yes.

71:59

>> Until you are virtually powerless.

72:01

>> I think that's a lot of guys. And

72:03

>> I've felt that. I've certainly felt

72:04

that.

72:05

>> Yeah. So I I try and fight back and

72:07

sometimes I think I overdo it. And this

72:09

is what this is one such example where

72:11

actually objectively when I hear myself

72:12

say she asked me not to like be in on my

72:16

phone in bed. I'm like well it's kind of

72:17

a reasonable request to be honest. Like

72:19

the bedroom can be a place where we just

72:20

like go on the phones. I could just do

72:21

it in my office and then come to bed

72:22

when I'm ready.

72:23

>> Right.

72:24

>> But I think my I get my backup because

72:26

I've just got so many examples of men

72:28

who like didn't stand up for themselves.

72:30

>> Yes.

72:30

>> And then were rendered powerless down

72:31

the line. So it's like if I give you

72:33

this then tomorrow you're going to say

72:34

maybe you can't be on my phone in the

72:36

kitchen

72:36

>> and then maybe I can't be on my phone in

72:38

the bathroom. And then so I just

72:39

thought, well, if I just stand up for

72:40

myself here, then I just hold hold off.

72:43

>> What I'm not at all saying is that the

72:45

guy go, "Yeah, sure. That's fine." And

72:47

then she asks for something. I go,

72:48

"Yeah, sure. That's fine." And you just

72:49

you're super passive with everything.

72:51

That's where I think you do feel like

72:52

you're just you look around, you you've

72:54

given up everything to where you don't

72:56

feel like I I have anything to to grab

72:58

on to.

72:59

>> I want to throw in another example that

73:00

a lot of people relate to. A lot of men

73:01

have like a hobby with with their guy

73:03

friends, right?

73:04

>> Like watching the football, talking [ __ ]

73:06

in a group chat. I think it's so

73:09

important to defend those things.

73:10

>> Absolutely.

73:11

>> Even for her attraction to you.

73:13

>> Like I think I I have no evidence to say

73:15

that this is true. It's just a feeling.

73:17

I think to some degree that my partner

73:18

likes the fact that I'll stand up for

73:20

myself in certain in certain areas and

73:22

that I'll say, "No, no, no, no. This is

73:23

me time. This is for me."

73:24

>> I agree.

73:25

>> And I can imagine the opposite, the

73:26

pacivity or kind of rolling over as

73:29

being a really like unattractive thing.

73:31

>> Absolutely. I I think where you are

73:34

laying yourself down or just rolling

73:36

over that is that can be very

73:38

unattractive that it's you need to have

73:40

a backbone. At the same time, you can't

73:42

be so extreme that your way is the only

73:44

way. But when you choose to say, "No,

73:45

no, this is I'm going to willing to take

73:47

a stand here." Then that's I think to me

73:50

it sends a signal of strength, right?

73:52

Strength of mind, strength of will. But

73:54

for me, when you have those things that

73:56

are your hobbies, the things that you

73:58

really like, a sign of a good

74:00

relationship is that she's going to be

74:02

happy, you get to do those because they

74:04

make you happy. Even though she might

74:06

hate it and think it's annoying and it's

74:08

weird and you know, you're taking up

74:09

that space in the garage and whatever,

74:12

but if it makes you happy and they know

74:15

that this is your space and this is your

74:17

time because I I you have to have those

74:20

things that fill you up, right? And the

74:24

truth is the marriage isn't enough. The

74:26

kids aren't enough. Your job's aren't

74:27

enough. You have to have things that

74:30

personally for you by yourself. If your

74:32

thing is to go to a pond and go feed

74:35

ducks, go do it. You know, to to be able

74:37

to fill yourself up. If you if

74:41

like I I I know for parents, early

74:43

parents, there's this this mindset of I

74:46

have to be with my kid all the time. I I

74:48

can't ever leave my kid. That I need to

74:49

just be there.

74:51

But what you find is you'll be so much

74:54

better when you actually go take care of

74:56

yourself and go on that guy trip, uh, go

74:59

play that round of golf or whatever it

75:01

is that's actually going to feed you and

75:03

fill you up and then I can be there for

75:06

you all the more.

75:07

>> I think some people's partners,

75:09

they don't they're not like that. Some

75:11

people are in a relationship where their

75:12

partner cuts out as much of these things

75:16

as they possibly can. Yeah.

75:17

>> So that they can control their partner.

75:19

I mean, we I think we've all got a

75:20

friend in a group chat.

75:22

>> Oh, yeah.

75:22

>> Who [laughter]

75:24

>> has kind of like seems to have lost all

75:25

their freedom and their autonomy and

75:27

agency since they've been in that

75:28

relationship.

75:28

>> They'd say they're on a leash.

75:29

>> Yeah. They're on a leash. Like they can

75:30

never come to the thing.

75:31

>> Mhm.

75:33

>> That's not okay.

75:34

>> And it appears to be a consequence of

75:37

boundaries, like not

75:40

reinforcing your boundaries early. It

75:44

appears to me to be a bit of a slippery

75:46

slope boundaries.

75:47

>> Oh, yeah. Do you know what I mean? Like

75:49

where you like you kind of make a

75:50

concession and because you've made a

75:52

concession, they're more likely to

75:53

pursue another concession,

75:55

>> right?

75:55

>> And then before you know it, you're

75:57

behind bars [laughter] alone.

76:00

>> Yeah. And and frustrated and wondering

76:02

how you how you got here. I know we've

76:04

spoke about boundaries in the past. To

76:07

me, it it ultimately comes comes down to

76:11

am I protecting the priority? So, if I

76:15

know that my marriage is the priority,

76:17

I'm going to set boundaries that protect

76:18

that. I mean, for me in my life right

76:21

now, whether I'm working on a book or

76:24

speaking or a podcast or whatever, it's

76:27

am I setting the boundary up to be

76:28

protecting my my family in my

76:31

relationship.

76:33

So, you have to first define what is the

76:36

priority here. So if the priority is

76:38

knowing that

76:41

we want to be you and your partner want

76:44

to be in a relationship and you know

76:46

make sure that Thursday is date night.

76:48

Okay, that's nothing gets scheduled on

76:50

date night. There's certain things that

76:52

just aren't movable. The answer is no.

76:54

And when you can have those really hard

76:55

nos, it makes feeling the time of

76:59

everything else all that much easier.

77:02

But that's it. I mean it ultimately

77:04

comes down to are you being real about

77:06

it? Are you being fake about it?

77:08

>> In your view, you talk about being nice

77:10

and being kind. Um, I've heard you talk

77:12

about this on your podcast. What's the

77:14

difference between being a nice person

77:16

and a kind person? And which one should

77:17

I aspire to be? Stop being nice at the

77:21

expense of being real. So nice is

77:25

something that we got taught really

77:26

early on. Hey, be nice. Play nice.

77:30

And if you believe forever and always

77:33

that being nice serves you well, you

77:36

will ultimately serve it. You will

77:38

people please. You will only choose to

77:40

say the nice thing. You will nice is

77:44

very surface.

77:46

If you went on a date with somebody and

77:48

I was like, "How was a date?" And you

77:50

said, "She was nice."

77:51

>> Yuck. Yuck.

77:53

>> Yeah. Does does that mean that was good?

77:55

No. Of course. But you're want to say

77:56

the nice thing. And so it becomes very

78:00

much about pleasantries of what's

78:03

something that that is politically

78:05

correct or whatever it is. Kind is very

78:09

deep. It's related to the word kin. It's

78:11

it's connection. So where nice is

78:14

concerned about surface, kind is worried

78:16

about connection. So

78:20

nice people say, "Oh, I can't tell them

78:21

the truth. That's that wouldn't be nice.

78:23

That wouldn't be nice. I can't say

78:25

that." kind says, "I care about you

78:28

enough to say the truth." That I I care

78:32

about you enough to tell you the truth.

78:34

So when you have the chance, don't

78:36

choose nice at the expense of being

78:39

real. Choose the kind thing. Like if you

78:42

and I were in a conversation and I was

78:46

like, I could really I could just go,

78:48

"Yeah, man. That sounds great with the

78:50

decision you're going to make because I

78:51

just I don't want to upset you. That

78:53

that wouldn't be nice." versus me

78:55

saying, "Stephen, I I have to tell you,

78:58

man,

78:59

this doesn't feel right to me." Which

79:01

one's the kind thing of of telling you

79:05

the actual truth? It's being authentic

79:06

to it. So, a lot of people, they they

79:08

look back and they're just people

79:09

pleasing. That's all they've they've

79:10

been because they've always chosen

79:12

what's nice, not what's kind.

79:14

>> You must get a lot of messages from a

79:16

lot of people pleasers

79:17

>> all the time.

79:18

>> And what is it they want from you?

79:20

They're wanting to know how to stop

79:22

pleasing other people and to start start

79:24

pleasing themselves. Like how to I

79:27

always say that there's not a problem

79:29

with people pleasing as long as you're

79:30

one of them. Yeah. Of of

79:33

it's okay to do things that other people

79:36

ask you to do and you want to serve

79:37

other people. I'm not saying it in a as

79:39

a servitude way of I can never have any

79:42

of my own voice. It's it's where you

79:47

constantly

79:48

are put yourself in inconvenient

79:53

places for the sake of other people

79:55

hoping that they will see your true

79:57

value. So they conflate

80:01

the pleasure of others with the value of

80:03

themselves.

80:04

And so meaning I mean nothing to myself

80:07

if you're not happy with me. I mean

80:10

nothing to myself if if I can't please

80:12

you. you you want this? Oh, okay. I'll

80:13

go get it. Oh, you need this. Let me do

80:15

this. Oh, I already thought about this.

80:16

You love this. And they've forgotten

80:20

their own sense. And so, I've met people

80:22

that have, you know, a lot of it's also

80:25

early childhood, right? They they

80:27

learned that to save the marriage

80:30

between mom and dad, they need to be

80:33

everything to everybody. They have to

80:34

give up. They they've missed childhood

80:36

in order to please everybody else. And

80:40

so it becomes a pattern of safety. It's

80:43

a survival skill of knowing for me to

80:45

have to survive in this, for me to have

80:48

worth, well, I can't do it unless

80:50

everybody else is happy with me.

80:52

>> Are there any case studies that come to

80:53

mind of people that have read your work

80:55

and have made real transformations that

80:57

have shocked you or made you happy or

81:01

proven to you the profoundity of being

81:03

able to take control of conversation?

81:06

We took a a survey poll within my

81:08

membership and it was already I think it

81:12

was like 93% of people with even in the

81:14

first

81:16

three chapters of my book it had already

81:20

significantly impacted them in their job

81:23

their family and exactly what they were

81:25

reading the book for because everybody

81:26

picks it up for the conversation they

81:28

have in their mind. you know, they

81:30

people don't watch my content to handle

81:32

to know how to handle the last

81:33

conversation. They watch to know how to

81:36

handle the the next one. And so to be

81:39

able to provide the results that they're

81:41

wanting

81:43

is a is a is a blessing.

81:46

I've just finished writing my third

81:47

book. I haven't firmed up the title yet,

81:49

but I have started mocking up some

81:51

different designs. And I've been doing

81:53

this with Adobe Express, which is one of

81:55

our sponsors. What I love about Adobe

81:56

Express is that it makes it so easy for

81:58

me to obsess over the tiniest details.

82:00

The typography, the font, the color, the

82:02

text placement, the stuff that might

82:04

sound petty to most people, but actually

82:06

compounds to create something that

82:08

stands out, something that's one better

82:11

than the rest. And designing my cover

82:12

art has reminded me of how many creative

82:14

things I've learned over the year. But

82:16

it's also reminded me that there are so

82:17

many creative minds around me that are

82:19

also sitting on their own secrets. So,

82:22

I've created the one better guide in

82:24

Adobe Express to bring those tips to

82:26

you. And in it, you'll find principles

82:28

from the very, very best in their

82:29

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82:31

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82:33

train yourself to create exactly like

82:35

the best performing teams in the world

82:36

do. Just head over to adobe./1

82:40

better to download Adobe Express now and

82:42

make sure you visit the learn tab to

82:44

discover how you can become one better

82:47

than the rest. Is there a particular

82:49

moment of conflict which you stays with

82:51

you the most when you think about a

82:54

difficult conversation in your life?

82:57

>> Yeah, there was one that I I talk about

83:01

in my book that was probably the most

83:03

gut-wrenching at that time was me

83:05

leaving the the law firm where I was at

83:07

and having to talk to my dad about

83:08

leaving that firm. But that's let's say

83:11

that's in the the book. What's fresh for

83:14

me now, you want to talk about that? I

83:16

mean, what's fresh for me now is

83:17

conversations that I've had with my

83:20

wife, with Sierra, and I'm having a hard

83:24

time

83:27

reaching and she's having a hard time

83:29

reaching for me, where I kind of just go

83:32

static

83:34

where I do feel sad, I do feel remorse,

83:37

or I I'm trying to and I have a hard

83:39

time expressing it. So the best thing I

83:41

can do in that mind is I use my words to

83:44

be able to say,

83:46

you know, I I feel regret for what's

83:49

happened or what I've done and I may not

83:52

be shown it right now, but I this is not

83:54

something I'm proud of. To be at least

83:56

able to show in my words how I'm

83:58

feeling. So it let's say for example

84:01

it's

84:03

about anything related to it could be

84:06

any argument really with a a husband and

84:09

a wife or a spouse or partner or

84:10

whatever it is. But we had one not too

84:14

long ago where we knew we were going to

84:17

be traveling for a bit and sometimes if

84:21

it's just the two of us what's going to

84:22

happen? You're going to you're going to

84:24

have some spats. about probably the

84:26

dumbest things you could probably have a

84:28

fight about, but that's what what

84:29

happens. And I said to her, I was like,

84:33

"Well, that, you know, if we do this and

84:36

do that, you we'll probably we're not

84:38

probably going to argue about it. It's

84:39

going to be fine." And she said to me,

84:42

she said, "Well,

84:44

either way, it's good."

84:46

Meaning, if you don't argue about

84:48

something, great. But if we do argue

84:50

about it, that's good, too. to be able

84:52

to see it as a chance to understand each

84:55

other a little bit more, to know each

84:56

other a little bit more. And

85:00

it's it's it's not without being

85:03

radically honest um with the person you

85:06

want to be with.

85:08

And that's that's hard for a lot of

85:10

people. I had a friend of mine say to me

85:12

the other day that the thing that annoys

85:13

him most about his wife is just like how

85:15

long she takes to get ready. And he like

85:16

really like offloaded it to me in a way

85:18

where I'm like this is a problem for

85:20

him. Yeah, she just takes so long to get

85:22

ready and she's like, which means

85:24

they're always late to things. A lot of

85:25

guys can relate to this, including

85:26

myself. But the way he said it to me was

85:28

was surprising. And I I remember

85:30

thinking, should he just go and have

85:32

this conversation with her or is this

85:35

like an illegitimate concern to raise?

85:37

And I think there sometimes with, you

85:39

know, because you were talking about

85:40

your experience with Sierra and her

85:42

saying like either way, it's a good

85:43

thing. Are all arguments

85:46

warranted? Like is that argument you

85:48

take too long to get ready and it's

85:49

pissing me off?

85:51

Is that a a valid thing to raise with

85:55

your partner?

85:57

>> In therapy, they say if it's hysterical,

85:59

it's historical.

86:01

Meaning, if it's really that big of a

86:03

deal, then there's probably something

86:04

deeper going on. If it's really

86:05

affecting you that much, it's like those

86:08

people who say, "Well, he's always

86:09

pushing my buttons." I ask, "Why is

86:10

there a button?" You know, it's if if

86:13

it's always getting you worked up,

86:15

there's probably something deeper that

86:16

you're not noticing. It's probably

86:19

related to something that happened when

86:21

he was a kid or something that maybe

86:24

it's

86:26

here. Let me give a good example. You

86:29

know, in in our marriage, I'm the

86:32

spender. She's the saber.

86:35

>> Okay?

86:35

>> She she can turn a penny into a dime,

86:38

right? You can pinch a penny to a dime.

86:42

And she got really frustrated with me of

86:44

like, why do you always need the nicest

86:45

thing, right? And that's typically if

86:48

she's has an option of several things,

86:51

even if I don't know the price tags, I

86:53

typically end up going with the one

86:54

that's most expensive. And it infuriates

86:56

her, right? Because she she wouldn't do

86:58

that. She's going to wait for it to go

86:59

on sale. It she could have something she

87:01

really wants and she's just going to

87:03

track it forever in her mind until it

87:04

goes on sale. And that's that gives her

87:06

satisfaction. Me, I'll just go buy it.

87:09

And I'm not saying I'm crazy what's I'm

87:12

not like some crazy spender, but this is

87:14

an issue that has always bothered her.

87:16

and bothered me.

87:19

And what we had come to find out, we had

87:22

actually used this with my AI actually,

87:24

but what we had come to learn is that

87:30

the reason why it affected me so much of

87:33

like why why do you always choose the

87:34

the nice thing is related to when I was

87:36

a kid as the oldest,

87:40

I I didn't get much of the the nice

87:43

thing. my my stuff was typically hand me

87:46

down from a friend or something else or

87:48

I I didn't get the nice thing. And at

87:51

some point along the way, you equate

87:53

that to your sense of worth. And so when

87:56

I first had the ability to pay for

87:58

anything for myself, yeah, I I I bought

88:00

the onbrand

88:02

cornflakes, you know, I bought the the

88:03

the onbrand

88:06

uh medication because to me that that

88:09

was equal to how I wanted others to

88:12

perceive me. And so when she realized

88:15

that, oh, it's not just me wanting to

88:17

splurge or have some kind of, you know,

88:20

you just think you

88:22

um have to buy the best. It was like,

88:24

no, that's actually it's a reflection of

88:26

when you buy me something nice, I feel

88:27

like you equate that to how much value I

88:31

I hold. I'm not worth buying something

88:33

nice for. And so it was related a lot to

88:36

my stuff. And we got to talk the same

88:38

about her stuff of why she doesn't want

88:41

to buy the thing. So, it's it's like

88:43

that having these super conversations

88:46

with your friend of why does it bother

88:47

her when she gets takes forever to get

88:50

dressed? Well, most likely it's related

88:52

to something in his past that's bothered

88:55

him that he's not seeing yet. Are the

88:58

conversation worth having? Yeah, I think

88:59

it's absolutely worth having. If it's

89:01

bothering you that much, yeah, if it's

89:04

hysterical, it's historical. I think

89:07

that's a really good point which is

89:08

we're all just dealing with

89:11

other people's inner child. Like we're

89:13

all dealing with it's just like me as a

89:14

child facing you as a child. I know we

89:16

look like adults now. I haven't got gray

89:18

hair but

89:18

>> yes

89:19

>> it's really still us just playing out

89:21

the stories and narratives from our

89:22

childhood oftent times.

89:23

>> You're exactly right. They they say in

89:24

therapy the worst thing about parents is

89:26

that they had parents. you know, I mean,

89:28

they they it's so easy for me just to

89:30

look at my mom and me forget that she

89:35

had parents, you know, that what they

89:37

did to her rather than me just looking

89:40

at what my parents have done to me, you

89:42

know, and and that's the definition of

89:44

the generational cycle. And it's

89:46

choosing to do something different with

89:50

with who you are and who you want to be

89:52

and who how you want to raise the next

89:54

generation. But we're it's it's all

89:56

survival skills. It's all childhood

90:00

trauma that's related. And when people I

90:02

have a section in my book of having

90:05

people define out

90:08

their own

90:10

the the communication skills they saw

90:12

growing up. Because most of the time if

90:14

you feel like arguments have to be this

90:17

big shouting match and everybody's

90:19

yelling and it's it's also typically

90:21

cultural, you know, of how certain

90:24

cultures how they argue and how loud it

90:26

is and if everybody versus there's some

90:29

cultures and families that it's very

90:32

quiet. Like I I I'll never forget going

90:35

to a friend's house when I was about

90:37

seven and his parents while we're eating

90:39

cereal like just had at it and I was

90:43

mortified like

90:44

>> arguing

90:45

>> arguing arguing

90:47

>> and I mean yelling at each other and I

90:51

am like bowling head mortified and my

90:53

friend is just eating cereal like hey

90:55

don't bother him whatsoever it's just

90:57

another Tuesday you know and whereas I

91:00

grew up with if my parents argued

91:03

it was going to be in their bedroom. You

91:05

know, I knew if they were going to they

91:07

went to close the door and they were

91:08

going to have a a conversation that they

91:10

didn't want us to hear. And so,

91:12

everybody has been modeled something

91:15

different where

91:17

like there's I've seen it on the

91:18

negative side where people feel like you

91:22

don't really love me unless you want to

91:23

fight with me. It's because that's all

91:26

they've been modeled, fights. They have

91:28

to say the most hurtful thing. They need

91:29

to be in tears. They need to be saying

91:31

horrible things to each other for them

91:33

to feel any kind of love. And I've also

91:36

seen it where people are wallflower.

91:38

They don't want to say anything. They

91:40

want to be really hesitant because bad

91:43

things happened when they spoke out at

91:45

home. They they realized that telling

91:48

the truth wasn't good for them. They

91:51

they they learned that lies protected

91:52

them.

91:53

>> It's interesting when you have one

91:54

parent that conducted themselves in a

91:56

certain way and the other parent was the

91:58

opposite.

91:58

>> Yeah. What then happens to you? Like

92:01

which communication style you then

92:02

adopt?

92:03

>> Which parent takes more of an interest

92:05

in you is where it typically goes. The

92:09

one you're most of the time with. And

92:12

see, I know people who their parents are

92:14

kind of absent, but they spend a lot of

92:16

time with their grandmother. And so I

92:18

know a guy who he sounds just like his

92:20

southern grandmother from Kentucky, you

92:23

know, because that's who he spent most

92:24

of his time with. And so it's it's who

92:28

takes the most interest in you. It's

92:30

it's where the parents

92:34

what I what I find so interesting in

92:38

communication we talk everything is

92:40

learned from how we were raised is at

92:44

one point in time there was utility to

92:45

what you were doing. There was a utility

92:47

to lying. It protected you. Protected

92:49

maybe your mom. It protected maybe your

92:51

dad. There's utility to it. There was a

92:53

utility to manipulating to be able to

92:56

say things weren't this way in order to

92:58

keep the family together. So there was a

93:01

utility to the very skill that you still

93:03

have and eventually it catches up with

93:04

you.

93:06

>> What is it about our communication do

93:08

you think that makes us accidentally

93:10

disliked by other people?

93:11

>> It sounds fake.

93:13

>> It sounds fake. And how does it sound

93:15

fake? Give me give me some color. Um, if

93:18

you want to know the secret if

93:20

somebody's being fake with you, there's

93:22

really three things that you got to

93:23

know. Number one, it's what I call

93:28

bestie bombing.

93:29

>> Bestie bombing.

93:30

>> Yeah. So, instead of like love bombing,

93:32

it's bestie bombing. I have people who

93:34

come to me all the time of I feel like

93:36

somebody's being fake with them. And

93:37

what they're doing is it's, "Oh my gosh,

93:39

I just we're we're literally the same

93:40

person. Oh, I think we're best friends."

93:42

And it's we just met. Like I just we I

93:45

already talked we're just standing next

93:46

to each other at the same party and

93:47

they're like, "Oh, we've got to go. Oh

93:49

my gosh, we you're my best. You're my

93:51

soulmate." And it's like they they give

93:53

way too much right out of the gate of

93:55

how much they love you.

93:57

>> Ah, yeah.

93:58

>> And it's it's nothing. It's not what

94:00

secure people do. Secure people don't

94:03

attach to you instantly.

94:04

>> Is that a form of manipulation?

94:06

>> No, it's a form of insecurity. It's it's

94:09

a form because if it would be

94:11

manipulation if they actually meant it,

94:14

but they don't. It's it's

94:17

these inauthentic relationships that all

94:21

of a sudden it's like, "Oh my gosh, we

94:23

we're going to be best friends. I I love

94:25

you so much." And you're like, I I I'm

94:28

don't even know I don't even know your

94:29

last name. What are you What are you

94:30

talking about? So, you see that a lot.

94:33

Two is the over compliments. We all have

94:36

this sixth sense to be able to sniff out

94:40

if that's real or not. Like nobody needs

94:43

to teach you if it's a fake laugh or

94:45

not.

94:46

You know what I mean? Like Yeah.

94:48

[laughter] Right. I don't know. Was that

94:50

real or not, Stephen? Yeah. Yeah.

94:51

>> It's so funny. Yeah. Because we we think

94:53

we can spot everyone else's fake laugh

94:54

and then conspars.

94:55

>> Exactly. [laughter] Exactly. Yeah. Yeah.

94:57

That's exactly right. It's like But

94:58

nobody had to teach that to you. Nobody

95:00

had to say, "Hey, if you hear like this,

95:01

it's a fake laugh." No, no, no. We all

95:03

as humans it's we have an ability a

95:06

sense to go nah that didn't sound real

95:08

that's not a real smile you know people

95:10

have their like photo smile and the real

95:13

smile

95:14

>> and the same with the the the laughter

95:18

or like that's not that wasn't that

95:19

funny or they overcomplent something

95:22

they compliment your shoes I mean and

95:25

then they have really they go oh my gosh

95:27

I I I love that outfit and then all of a

95:28

sudden they've turned their head you

95:29

know what I mean they're not really

95:31

truly engaged in what it is it's just

95:33

it's it's a ritual to them of that's how

95:36

they have learned because to me if you

95:39

have to perfectly curate yourself this

95:42

this sense of perfection you you're not

95:44

getting the real human you're getting a

95:48

person in character you're getting them

95:51

in and scene you know they have to like

95:54

get into it and so it's it's um it's

95:58

something that's so so fake every every

96:00

single time and then I the third that

96:03

you have to watch out for are the people

96:06

that aren't willing to actually have an

96:09

interest in you.

96:11

Meaning they never ask anything about

96:13

you. They're only wanting to talk about

96:15

themselves. Like have you ever been in a

96:18

I know you have and you're networking in

96:20

a big room and somebody's looking at you

96:21

and all of a sudden they're looking at

96:22

the room like they're they're looking

96:25

for who they're going to talk to next

96:27

and you've lost them. And so it's like,

96:29

why? We're both just kind of here saying

96:31

things. We're going to slow down our

96:33

words so it's not as awkward. And you

96:35

say things like, "Yeah, that's that's

96:37

crazy." Yeah. And like while you're both

96:40

looking for somebody else to talk to,

96:42

but that's what happens. You realize you

96:44

stay you come out of focus and they

96:45

they're looking for the next person. A

96:47

really um surprising point of uh

96:50

feedback or compliment someone gave me

96:52

once and it's surprising because I never

96:54

considered it to be something that

96:55

people were noticing is when I do like

96:57

meet and greets and you're meeting say

96:59

100 people before or after a talk or

97:00

whatever and they're coming up one one

97:02

at a time.

97:04

>> I will get DMs in the preceding days of

97:08

people telling me that they liked the

97:10

way that they watched me pay attention

97:13

to someone else.

97:14

>> Do you get this

97:15

>> all the time? Yeah. They're watching how

97:18

how interested you are in the person

97:20

that's talking to you.

97:21

>> And I didn't I didn't obviously it's not

97:23

something I'd thought about before until

97:25

probably had about 20 messages over the

97:26

last year or two from people saying and

97:29

do you know what I noticed even how much

97:31

you were paying attention to the person

97:32

that spoke to you. Not to them. They

97:34

were in the line waiting. [laughter] But

97:36

it's the per and I just thought that's

97:37

so interesting that we judge

97:39

>> other people by how they interact with

97:41

>> other people while we're watching as

97:43

well.

97:43

>> Right. And that being interested is seen

97:46

as makes you likable. I guess

97:49

>> presence is the highest form of

97:52

authenticity.

97:53

>> Like I can talk to you, but am I here

97:55

with you?

97:56

>> Am I do I have my eyes with you? Am I am

97:58

I interested in you? Am I going to am I

98:02

easily distracted? Am I have my phone?

98:04

Am I am I really paying attention? Or am

98:07

I making sure that you know you are the

98:09

most important thing that's happening in

98:11

this moment? Even if it's a glimmer and

98:13

even if it's for 30, 20 seconds and

98:16

you're doing a meet and greet and you're

98:18

saying hi or you're signing their book,

98:20

do you ask them their name? Do you use

98:23

their name? Do you look at them with

98:25

intent of true genuine thank you for

98:27

being here? None of this would happen if

98:29

not for you. People are watching the

98:31

whole time and they they they know. I

98:35

mean, it's it's it's such a

98:38

>> it's like what you know it when you feel

98:40

it kind of thing. And to me, it's it's

98:42

presence. Am I am I truly here with you?

98:44

Okay. Because even at the house, you

98:46

know, you can say, "Well, I'm home all

98:48

the time, but are you are you just

98:50

looking on your phone? Are you just

98:51

sitting on the couch? Are you always

98:53

reading? Are you that's not presence?"

98:56

>> I'm going to play this video on the

98:58

screen for anyone that's uh watching the

99:00

video. Okay.

99:00

>> But it it immediately made me think of

99:02

um this clip that went viral of Miley

99:05

Cyrus and Amy Campbell.

99:06

>> Oh, I haven't seen this. They were doing

99:08

a meet and greet

99:10

together and they were just chatting to

99:12

each other and kind of ignoring the

99:13

fans. And you can

99:17

be

99:25

>> I just remember thinking this is like

99:27

the antithesis of what we've just said.

99:30

>> It's painful to watch. I know it's

99:32

painful for the people. I mean I it's

99:34

several layers of where

99:38

one, it's an area of really little

99:41

forgiveness.

99:42

You know, if you think of somebody of of

99:44

her caliber, so to say, of like her

99:47

celebrity, right? Seen thousands,

99:49

millions, it's happened. And is there

99:52

really room for just having a

99:54

conversation with somebody like if I if

99:56

you're her, how do you what would be the

99:59

justification? Right? If you could just

100:00

pause and say, "What is it?" Maybe you

100:02

say, "Well, there isn't any." Okay,

100:04

that's fine. But let's say one, when it

100:06

comes to presence, there's really not

100:09

any room for

100:11

forgiveness. It's it's either you're

100:14

present with them or you're you're not

100:15

because this kind of thing can last

100:17

forever. Second of all, people will

100:21

forget what you did, but they'll never

100:23

forget how you made them feel.

100:26

And

100:27

people will remember you, Stephen, of

100:30

they will tell their kids and their

100:32

grandkids of the time that they met you

100:35

and how nice you were, how present you

100:37

were, and how you were genuinely

100:40

interested in them. And that makes all

100:43

the difference. If you have one slip up,

100:46

that's when I say it's it's it's not

100:48

very forgivable. When when you have one

100:50

slip up, it's showing applied to all

100:52

because if you can do it to them, you

100:54

can do it to me. The slip up will also

100:56

travel much further.

100:57

>> Faster too.

100:58

>> Yeah. Faster. F

100:59

>> because I guarantee you, you know, you

101:01

think of all the meet and greets that

101:03

somebody like that has had and has had

101:05

genuine real interest. They they mess up

101:07

one time, they get tired one time. Well,

101:10

then all of a sudden that's what travels

101:12

way faster. So, but the thing is that

101:15

that's why I say presence is the highest

101:17

form of authenticity because if you can

101:20

take that moment to be truly interested

101:22

in somebody because who am I? You know,

101:25

I'm I'm a guy from a small town who made

101:27

videos in my car and you're going to

101:29

come to my book signing and you traveled

101:31

and you flew in two hours. Like, why

101:33

would I not? Hold up. Take the line. Let

101:35

me spend three minutes with you. Can I

101:37

give three minutes of my life to talk to

101:38

you? What are you doing here? And so

101:41

when you have

101:44

that humility and there's several people

101:47

I know you know many names of they they

101:51

forgot how they got what they got.

101:53

>> Oh yeah. I have a really interesting

101:56

example of this recently where we

101:58

appointed a new chairman to our company.

102:00

>> He's called Nikki

102:02

>> and um incredible guy. He's been at like

102:05

he'd been proctor and gamble doing

102:07

product for I don't know 12 years. then

102:08

went to Boston Consulting Group and was

102:11

one of the senior figures at Boston

102:12

Consulting Group for 25 years. And you

102:15

know, he's in the the home stretch of

102:18

his career.

102:18

>> Mhm.

102:19

>> And he joined our company

102:22

and

102:24

he is, you know, he he's achieved so

102:26

much. He's he's worked with the biggest

102:27

the best in the world globally,

102:29

>> right?

102:30

>> So, he's got the right, one would say,

102:32

>> I like that,

102:33

>> to be a certain way. That's what someone

102:35

might say. But I'm over here in Los

102:38

Angeles. Um, he joins the company as

102:40

chairman. And the interesting thing, the

102:44

interesting feedback I got, I know 5,000

102:46

miles away was a very junior member of

102:49

the team came up to me and said, "Oh, I

102:51

love Nikki." And I was like, "Explain."

102:54

And he went, he sat down with me and

102:57

gave me an hour of his time.

102:59

That was the reason he loved him.

103:01

>> That was it.

103:01

>> That was it. It was presence. and and

103:04

what what I I [clears throat] later

103:06

found out was that Nikki went into the

103:07

company and there is hundreds of people

103:09

and he sat down with every single one of

103:11

them regardless of whether you're an

103:12

intern or whether you're the CEO and it

103:15

always it's always stayed with me how

103:16

much that has mattered how much that has

103:20

shaped his perception just disproport

103:21

he's brilliant and everything but

103:23

disproportionately shaped his perception

103:25

just by giving someone the most valuable

103:27

thing which is just their time.

103:28

>> Yes. And um I mean maybe it's a a story

103:32

of how to be a good partner. Maybe it's

103:35

a story of how to [laughter] be in the

103:37

public eye,

103:38

>> right?

103:38

>> Maybe it's also a story of how to be a

103:39

great colleague or team member or

103:40

leader.

103:41

>> Yeah. Or just a great human. Yeah.

103:43

[laughter] I I think there is um when

103:47

you're always in the habit of giving,

103:50

giving then feels a lot like receiving.

103:52

So when I'm giving my time, it also

103:55

feels like I'm receiving that time back.

103:58

when I can continually have that spirit

104:01

and you have that knowledge of

104:05

humility. They say, "What does humility

104:07

mean?" It it means you realize that you

104:09

are just as weird and terrible as

104:11

everybody else. When you realize I I'm

104:15

I'm the chief worst person there is. No,

104:18

I'm not better than a single person that

104:20

is in line to to do or attend something

104:23

or sit in an audience. I I am no better.

104:27

I've just been through a lot. Still been

104:30

through a lot. And so I know a lot. And

104:32

when you have that mindset of

104:35

I want to meet and touch every single

104:37

person. If I were to come in here

104:40

and

104:42

only talk to you, but not talk to your

104:45

team,

104:46

[clears throat] what's what do you think

104:47

that's going to do when you can go

104:50

somewhere and not just talk to who's the

104:53

most popular,

104:54

but also talk to who's the least? Like

104:57

it's it is you will always get way more.

105:01

and for yourself and for the other

105:03

person when you can lower yourself to

105:05

say, "Hey, we're just humans in a room.

105:08

How's it going?"

105:09

>> It's interesting that we um we're

105:11

figuring people out by how we observe

105:14

them vicariously. We were talking about

105:15

it in the context of like a meet and

105:16

greet a second ago. Yeah.

105:17

>> What you said there tracks perfectly

105:19

with with that, which is when you walked

105:21

in the room, you didn't just speak to

105:22

me, you also asked Berta, who's

105:25

recording the podcast today, what her

105:27

name was. And then you said to Berta,

105:29

you said, "Thank you for doing this."

105:31

right

105:31

>> now. Isn't it funny that I remember?

105:32

>> Yeah. Yeah.

105:33

>> Isn't it funny that that was like two

105:34

and a half hours ago and I remember

105:36

because it was really memorable to me

105:38

that you did that

105:39

>> because not everybody does that. Not

105:41

everybody will, you know, notice that

105:42

>> B is in the room with us and she's

105:44

running all these cameras and she's

105:45

putting it together. But for some

105:46

reason, just before we started

105:46

recording, you made a point of asking

105:48

her what her name was and then

105:50

>> and then thanking her for doing this

105:51

today. Yeah.

105:52

>> Most people don't do that.

105:54

>> And as you walk away from today, I'm not

105:56

going to remember like that you you

105:57

walked in and said something nice about

105:58

me or whatever. The most shocking thing

106:01

and therefore the most memorable because

106:02

it is the most unusual

106:04

>> because it is typically the most

106:05

overlooked is you acknowledging the

106:09

other people.

106:10

>> Yeah.

106:10

>> And um

106:13

I've noticed this as a paradox that I

106:15

almost need to put words to, but I I

106:16

remember

106:18

in something I wrote a long time ago

106:21

saying how useless absurdity will define

106:23

you more than useful practicality. And

106:25

what I mean by that is the example I was

106:27

giving was in the context of my old gym

106:30

where they have this massive climbing

106:31

wall in the entrance. And I came home to

106:33

my girlfriend and said, "There's this

106:34

incredible gym. It's massive. They even

106:37

have a 100 foot climbing wall in the

106:38

entrance." What I'm doing is I'm

106:40

pointing at the most absurd thing to

106:43

give you a shortcut that tells you

106:45

everything about that gym. Now, if I

106:48

point at the most absurd thing, you know

106:49

the gym is big.

106:50

>> Oh, I got chills. Yeah. Yeah. So good.

106:52

Yes. If I say there's 100 foot climbing

106:53

wall, you know, there's lots of running

106:54

machines,

106:55

>> right?

106:55

>> So, if I if I when I leave here and go,

106:57

he was so nice. He even spoke to Ber and

106:59

um thanked her for doing the podcast.

107:01

I'm using that as a shortcut because

107:03

it's the most standout absurd thing to

107:06

tell other people everything about you.

107:08

>> Yes. I love that.

107:09

>> And this is why we should value the the

107:11

seemingly petty and seemingly small and

107:12

seemingly inconsequential because other

107:14

people don't. Therefore, it creates

107:16

maximal impact.

107:18

>> Yes. That that's why the big

107:20

conversations rarely matter. the small

107:21

ones do. It's the small ones with

107:23

strangers. It's the conversations you

107:25

don't have on the stage. It's the

107:26

conversations you have in your driveway.

107:28

It's the conversations you have in your

107:29

backyard at the coffee shop. It's it's

107:31

the conversations you have to somebody

107:33

passing by in the elevator. Like, it's

107:35

those that that's what defines the human

107:39

experience. If I were to text you a

107:43

compliment, right? That's one thing. But

107:45

if I were to say, "Hey, I just finished

107:48

lunch with soand so who you also know. I

107:50

got to tell you, this person loves you

107:52

so much and and I share with you what

107:54

they said about you, you're going to

107:55

take that differently.

107:56

>> If I wanted to give you, let's say if

107:58

someone want to give me a gift, right?

108:00

But instead, they didn't give it to me,

108:01

they gave it to my kids.

108:04

>> I mean, that's h how much more would

108:06

that define how much they care,

108:08

>> right? It it's anytime I go on a a

108:11

stage, I make it a priority that I know

108:14

the guy who's or girl who's putting on

108:16

my the AV system, the lapel mic, the

108:19

everything. I want to know their name. I

108:21

know how how many times they've done

108:23

this today, how they're doing because

108:25

it's so easy just to turn and keep

108:28

talking to who's important while and act

108:29

like they're just doing it. Like it's

108:32

when you can truly talk to the people

108:37

that's just a regular person and forget

108:39

that you you don't have to just stick to

108:40

the somebodyodies. You don't have to

108:42

look always for the somebodyodies. I

108:44

used to say that I again this comes from

108:46

employing a lot of people that we all

108:47

have invisible PR

108:49

>> and it's and it shows up in the moments

108:51

that matters the most but it's built in

108:53

the moments that seem to matter the

108:54

least.

108:55

>> Yeah. And the example I always think of

108:57

is being working in the New York office

108:59

um many years ago and getting a message

109:02

from my team member just saying, "Oh,

109:03

Jenny's so nice. She just Tim tripped

109:06

over and Jenny immediately got up from

109:08

her desk and ran across uh to the first

109:10

aid kit and sorted him out. She's so

109:12

nice." And I'd hear that 3,000 miles

109:14

away. And then a year later, I'd be sat

109:16

with Jenny during her promotion

109:18

conversation.

109:19

>> Yeah. And that one thing she did, that

109:23

small thing she did was often the time

109:25

where I'd go, you know what, this person

109:26

is a certain type of person and we

109:28

should

109:29

>> double down on them. And then I've got

109:30

the opposite as well.

109:32

>> I've got the a little thing someone did

109:34

to someone who was not necessarily their

109:37

line manager or significant.

109:39

>> Yeah.

109:40

>> And it, you know, and even things that

109:43

happened to me years ago when I came up

109:45

to I walked up to someone famous. I've

109:48

told this story. It's so crazy. I told

109:49

this story on the podcast like episode

109:51

three [laughter] and no one listened and

109:54

then um like 3 four years later the

109:57

podcast got bigger and people started

109:58

listening to people go back to the old

110:00

episodes.

110:00

>> Mhm.

110:01

>> And this famous person tweeted me like

110:03

four years later I was like I heard

110:04

you're talking about me in the UK blah

110:05

blah blah blah blah.

110:07

>> But I was I was just sharing as an

110:08

example for like invisible PR where

110:10

someone I'd gone up to someone famous

110:11

and asked them a question and they just

110:14

like

110:15

>> bang. Yeah.

110:16

>> Like laid into me.

110:18

>> Right. And I and I, you know, I don't

110:20

know what they're going through that

110:20

day, but it it always, you know,

110:22

>> well, that's but that brings it around

110:24

like full circle because like we just

110:27

said, you can have those little moments

110:29

where it's it's the rock wall, right?

110:32

Where little moments of connection, of

110:34

presence, of real authenticity, of them

110:37

being with you that you'll remember

110:38

forever.

110:40

And I bet if I had to guess, there's a

110:42

moment in Steven at the playground

110:45

growing up that or a teacher, somebody

110:48

in your life said something that was

110:50

nice and you've remembered forever.

110:52

>> Oh, yeah.

110:54

>> But I

110:56

would also venture a bit.

110:57

>> Yes. Before you've even said, I could I

110:58

thought of the moment

111:00

>> that Okay.

111:01

>> Playground Steven where somebody said

111:03

something hurtful.

111:05

>> Yeah.

111:06

>> Or rude or said something about how you

111:08

look or your appearance. Maybe not even

111:10

recess, but sometime in your life.

111:11

>> Oh yeah.

111:12

>> And it was just something maybe it was

111:14

about for a lot of people it's like

111:16

their weight or their appearance or

111:17

their looks and they've carried that

111:20

around with them forever and that like

111:22

without knowing it that person gave you

111:24

an insecurity for the rest of your life.

111:27

And so it's so wild to me how the

111:30

positive is remembered,

111:32

the negative is remembered much longer

111:36

and travels a lot farther. And I mean

111:38

it's when I ask that to a group that I'm

111:41

talking to, those hands are always way

111:44

more raised for the negative, for the

111:46

one thing that the power of your words

111:49

lasts way longer than you'd ever think.

111:52

The ripple effect will affect people

111:54

you've never met. I mean, you think

111:56

think of the people who you've touched

111:58

and the people you've never met, but yet

112:00

they have a perception of you based

112:03

three persons down,

112:05

>> right? And how I talk to my kids will

112:08

affect how they talk to their kids and

112:09

their kids. Children I'll never meet.

112:12

And when you realize that how I talk to

112:15

the person behind the cashier affects

112:18

how he or she talks to their kids when

112:21

they go home based on what I said will

112:25

determine whether they come home and

112:26

say, "I had a really bad day. I had a

112:28

really hard day and it it's because of

112:30

what I said because I was rude or I was

112:33

impatient because they didn't get it to

112:35

me fast enough and all of a sudden

112:37

without knowing just as much as the

112:39

positive lasts so does the negative.

112:40

It's now I what I chose to say is

112:44

responsible for how they're treating

112:45

their own kids.

112:46

>> And that's what how we are as humans,

112:48

right? Like we um the reason why we

112:50

survived is because we're good at

112:51

gossip.

112:52

>> That too.

112:53

>> We're good at passing on stories. So,

112:55

you know, I could tell people before

112:56

they met you if you were a risk.

112:58

>> No. Yeah.

112:59

>> I could, you know, don't go near him.

113:00

Don't go near that cave. There's a

113:01

>> threat person in there that's going to

113:03

kill us. So,

113:04

>> right.

113:04

>> It's a survival adaptation, I guess, in

113:06

some respects to be gossipy and to pass

113:08

on people's reputations.

113:09

>> But we've always asked what's the news?

113:12

>> You know, people going through town from

113:13

town to town. You you didn't you didn't

113:15

really have a paper. It's do you have

113:16

any news?

113:18

So, I'm going to push you to close to

113:20

give me the five things that you think

113:22

are most important for anyone who's

113:25

striving to be a masterful communicator,

113:29

conversationalist

113:30

to get what they want out of life, which

113:33

is really what I think is it is the last

113:35

domino when we talk about body language

113:37

or communication tactics or all the

113:38

things we're talking about. I think

113:39

people are trying to get something out

113:40

of life, whether it's to have a better

113:42

relationship or to

113:45

be respected or what, get a promotion,

113:47

to be successful. I think that's

113:49

probably the the output we're looking

113:50

for

113:51

>> ultimately. Do you agree with that? I

113:53

don't want to like what is it that

113:55

what's the last domino that people are

113:57

looking for when they talk about this

113:58

stuff up here?

114:00

>> Selfworth.

114:01

>> Selfworth. Okay.

114:02

>> Am I Am I enough?

114:04

>> Am I enough? Okay.

114:07

So what are the what are the five most

114:09

important things to summarize if you had

114:10

to give me five.

114:12

>> The first is authenticity.

114:16

If I cannot be genuine with you, if I

114:18

cannot be real with you, then I can be

114:21

nobody to you.

114:22

>> And on authenticity,

114:24

you know, on your bad day, are you still

114:26

authentic at work?

114:28

>> Yes.

114:28

>> Like if you're if you're really, you

114:31

know, having a [clears throat] bad day,

114:32

do you show up to work as your authentic

114:33

self?

114:35

>> I would say yes. I mean, there's

114:36

obviously certain parameters that are

114:38

within social norms of just because I'm

114:41

having a a bad time and in a bad mood,

114:42

does that give me a right to rip you a

114:45

new one? Uh, just because you said hello

114:47

to me that morning, you know? No. But I

114:50

I think that there is certainly a space

114:52

to say, don't act h like you're happy

114:55

when you're not.

114:56

>> What about lying? Is that a violation of

114:58

authenticity? So, a colleague comes up

114:59

to me, they say, "What do you think of

115:01

my new

115:03

haircut?" And you think it's terrible?

115:05

Yeah.

115:05

>> What you What' you say?

115:08

>> It's an interesting choice. [laughter]

115:10

Probably is what I'd say.

115:11

>> So, you wouldn't lie.

115:12

>> No, I wouldn't. I would probably change

115:14

it to where it's I'm glad that they like

115:17

it. You know, I I don't have to like it

115:19

for you to give it any type of worth. If

115:21

you like it, that's awesome.

115:23

>> And authenticity as a strategy builds

115:26

trust over time. So, that's a long-term

115:28

game, I guess.

115:29

>> Yeah. No, I I came across some research

115:32

uh recently where it was in social

115:34

settings, those that are more authentic

115:36

are also the ones that are more trusted

115:38

and the ones you want to be around more.

115:41

>> Why do people struggle with

115:42

authenticity? It goes back to this point

115:43

about people pleasing, I guess. But

115:45

there is a certain type of person, I

115:47

think, that probably struggles to just

115:48

be,

115:51

you know, just to show up in all the

115:53

ways that they

115:55

they are to be themselves. They grew up

116:00

in places that weren't safe,

116:03

whether physically or emotionally.

116:06

They they grew up unsafe. And so they're

116:09

always tense. They're always anxious.

116:12

They're always worried about the next

116:13

shoe to drop. They can't rest.

116:17

You see people that had come from very

116:21

hard, harsh environments.

116:23

you'll see the survival skills that have

116:26

come out of that. Um,

116:29

it's because they they simply didn't

116:31

have a place to be safe.

116:35

>> Number two,

116:37

>> reduce the amount of distraction.

116:40

>> Reduce distraction. Is that the same as

116:43

saying like increase presence?

116:45

>> Well, that is the the benefit of it.

116:48

Yeah.

116:49

If you want to increase your presence,

116:51

you have to eliminate distractions. And

116:53

that means eliminate how often you're on

116:55

your phone.

116:56

>> I've got some thread here. Do you know

116:58

why this is here?

117:00

>> Yes.

117:01

>> Well, you explain.

117:02

>> Well, I mean, so just a piece of very

117:05

pretty red string. And this string is

117:09

going to represent the connection

117:10

between the two of us. So, give you the

117:12

end of it. What I just gave you is a

117:14

piece of string. And it connects between

117:18

your hand and my hand. And it's taught

117:19

right now. So this string right now

117:21

represents the connection between us in

117:24

conversation.

117:25

>> It's tight.

117:26

>> It's very tight. I'm going to ask

117:28

questions throughout this that don't

117:30

think about how what the right answer

117:33

is. Just go with what your gut instinct

117:36

of how it feels. So right now it's

117:38

tight. And if I look at you in the eye

117:40

and I say, "Stephen, how's it going,

117:42

man?"

117:43

>> It's going good. Yeah.

117:44

>> Yeah. What was something that frustrated

117:45

you yesterday?

117:46

>> My haircut didn't go to plan. Tell me

117:48

about it.

117:50

>> It's just not It's not good. I don't

117:51

like it.

117:52

>> Do you find that some of the the biggest

117:55

struggles you had yesterday was mostly

117:56

with business or personal or Tell me

117:59

something with business.

118:00

>> Um [sighs] the struggles with business

118:02

yesterday.

118:03

>> Yeah.

118:05

>> Oh, go ahead.

118:06

>> Okay. So, you're on your phone now and

118:08

the connection has been reduced.

118:12

>> Um

118:12

>> Yeah. So, I just pulled out my phone and

118:15

now I'm looking. And what did you feel

118:17

in the line?

118:18

>> I felt like the tightness went it went

118:21

loose.

118:21

>> Yeah, it went slack. Right. And but

118:23

that's the physical. What was

118:25

emotionally? How did that feel?

118:27

>> It felt disrespectful.

118:28

>> Yeah. And see if I had just both had

118:30

both hands on it like this. Now let's

118:34

put it taught again and I'm talking to

118:36

you and I say, "So what's what are you

118:38

looking forward to this weekend?"

118:40

>> I'm looking forward to

118:43

>> No, go ahead. And this is me just turn.

118:44

It's still tight. Don't worry. It's I

118:46

still am connected to you, you know.

118:47

Don't worry about it. I'm I'm right

118:48

here. Go ahead. Yeah. [laughter]

118:50

Exactly. You see how all of a sudden you

118:51

wanted to let go now.

118:52

>> Yeah. Yeah.

118:53

>> Yeah. For anybody listening. So you we

118:55

both had it tight. I look at my phone

118:57

while still holding it tight where I'm

118:58

saying, "No, no, I'm listening. Go right

119:00

ahead." And all of a sudden, you are the

119:02

one that let go of the line.

119:04

>> Yeah.

119:04

>> Isn't that something? Because all of a

119:05

sudden, you gave up on the conversation.

119:08

You didn't want to be in it anymore.

119:09

What do you typically do if somebody's

119:11

at dinner with you and they pull out

119:13

their phone?

119:14

>> I mean, you look away or you can speak

119:16

to someone else or you

119:17

>> or you pull out your phone.

119:18

>> Yeah. Yeah. Yeah.

119:19

>> Exactly. You It's like they've given you

119:21

permission to now pick up their phone.

119:24

Somebody gets on theirs and you don't

119:26

want to look awkward or odd. So, what

119:27

you you get out yours and next thing you

119:29

know, both of you are on your phones at

119:32

dinner where you're supposed to be

119:33

communicating with each other and you're

119:35

just staring at your phone. Do you think

119:38

I sometimes think this with me being an

119:40

interviewer having this iPad in front of

119:41

me, I'm like, should I get rid of the

119:42

iPad?

119:44

>> Maybe I should because I write things

119:45

down while someone's speaking to me and

119:47

I I do worry sometimes that if I'm like

119:50

looking at a particular point or fact or

119:52

whatever that I'm

119:53

>> It's a little bit different. So, there's

119:55

a part of this that is it's it's a

119:58

production. We have cameras. We have

119:59

lights. Like, this isn't a normal just

120:02

if you and I were having coffee. But

120:03

let's say you and I were having lunch

120:06

and I'm talking like this to you and I

120:09

put my phone right here.

120:12

>> Do you feel a difference?

120:13

>> Yeah, I do. Yeah.

120:13

>> Do you feel I'm more connected or less

120:14

connected?

120:15

>> Less connected.

120:15

>> Yeah. And if I

120:16

>> am mixed priorities, not the priority.

120:18

>> Do you feel any different if I flip it

120:20

over?

120:20

>> Yes, I do.

120:21

>> And my face is it's it's down.

120:22

>> Yes, I do. It's a signal

120:24

>> of

120:25

>> that you think this is more important

120:27

and you don't want to be distracted.

120:29

>> Imagine what would you feel like if

120:33

you were on a date or got together with

120:36

a friend

120:38

>> and you just said, "Hey, where's your

120:40

phone?" He said, "Oh, I just left it in

120:41

the car. I just wanted to sit with you."

120:43

>> Yes. Incredible.

120:45

>> Does anybody do that?

120:46

>> No.

120:46

>> No. Nobody does that. But imagine

120:48

imagine if right now there was uh let's

120:52

say a woman is about to go on a date and

120:55

she asked a guy, "Where's your phone?"

120:57

And he goes, "Oh, I left it in the left

120:59

it in the car."

121:00

I mean, what kind of

121:02

>> You think it was kind of weird?

121:03

>> Yeah. Almost like what? You mean you

121:05

want to be solely interested in me? I'm

121:08

signaling that there is nothing else

121:09

more important than what's going on

121:10

right here.

121:11

>> So, that's so such atypical behavior.

121:13

Some people might see it as a red flag.

121:14

>> I No, that's probably true. But if I

121:16

have it here, even if I put it face down

121:19

on the table and I'm talking to you,

121:21

>> I'm at least still having my world, my

121:24

business, my stress, my chaos. It's my

121:26

It's my pacifier. You don't you're not

121:28

going to ask me to take away my blanket,

121:29

are you?

121:30

>> Yeah.

121:30

>> And so I'm still it's still there in the

121:32

conversation with us. So even if I put

121:34

it down or I put it between my legs or I

121:36

put it in my pocket, which I think is

121:37

much better of not letting it come out

121:40

at all, but it's what's the strength of

121:44

the connection? Because we've all been

121:46

that person like we just showed with the

121:48

string where they get out their phone

121:50

while you're talking and like Mhm. Yeah.

121:52

Yeah. Uh-huh. Right. Go ahead. And you

121:54

go, I don't want this.

121:55

>> Yeah. you let go because it's like

121:57

that's this isn't real this isn't real

121:58

connection. So if you want to be a

122:00

better communicator, you have to

122:02

understand the definition of true

122:04

connection. It's keeping it taught.

122:06

>> I am so shocked when I go to restaurants

122:09

with my girlfriend cuz we have a rule

122:10

and this is actually a rule that I

122:11

completely agreed with.

122:12

>> Yeah.

122:12

>> Which is like when we go on a date or we

122:14

go to a restaurant, there's no phones.

122:15

>> Exactly.

122:16

>> We're not going to be on our phones in a

122:17

restaurant.

122:17

>> It's mind-blowing.

122:18

>> Mindblowing. We went to um when we were

122:21

we've been here all this week and and we

122:24

went to a restaurant Sier and I and I

122:26

saw so many couples and people and

122:28

friends and that were just at the table

122:30

and it it was it was dark evening and

122:33

all you see is the glow of phones just

122:36

everybody just sitting there on their

122:37

phone. It's just it's it's crazy to me.

122:40

or or the people that are on their couch

122:43

with the TV on both of them are on their

122:46

phones and and they're supposed to be

122:48

watching a movie together.

122:49

>> You know, everyone people watches a

122:51

little bit and restaurants. Yeah. So,

122:53

I'm not going to pretend we don't.

122:54

>> Yeah. At least I'm not going to do that.

122:55

I'm

122:56

>> But we we will be in a restaurant and we

122:57

just sometimes play a little game where

122:59

we kind of guess how long people have

123:00

been together based on how they're

123:02

behaving.

123:02

>> Oh, I like that. Yeah, that's fun. And

123:03

so it's it tends to be the case that

123:05

it's the younger couples where there's a

123:08

man and a woman and they're both on

123:09

their phone and I just can't believe

123:12

what I'm seeing.

123:12

>> Yeah.

123:13

>> Like I'm look I got my phone a lot but

123:15

if I'm on a date I am not going to be

123:18

sat there looking at a screen while

123:19

she's sat there looking on a screen just

123:20

in total silence.

123:22

>> Even if I've known this woman for 35

123:24

years.

123:25

>> Yeah. It's become so much of a an

123:28

emotional pacifier when I don't like the

123:30

angst of having to wait in line by

123:32

myself. I don't like having to sit on

123:34

the the subway or the tube or the metro

123:37

or whatever by myself. I I get out I get

123:40

out my phone. I don't it it prevents me

123:42

from having to have dialogue. So

123:45

instead, I'd rather just look at my

123:46

phone and watch and scroll versus

123:49

communicating. Like there's imagine

123:52

waiting for your haircut and everybody

123:55

in the room is actually talking to one

123:57

another like they used to and it would

123:59

just be wild to you. Everybody in a

124:01

doctor's office in the waiting room

124:02

everybody's looking at their phone. So

124:06

yeah, to me it's such a distraction and

124:08

that means even at the house too I think

124:10

even more so when it comes to the house.

124:12

>> So that was point number two which was

124:13

reducing distraction and therefore

124:16

increasing presence. Three, stop over

124:20

explaining.

124:22

You have to invest in the right words.

124:25

Meaning, if you are constantly just

124:29

gushing words the whole time,

124:32

>> does it make you want to listen to that

124:34

person more or less?

124:36

>> Oh, yeah. I mean, you just kind of

124:38

discount it.

124:38

>> Yeah. Yeah. All of a sudden, it's it's

124:40

kind of like the that story about the

124:42

boy who cried wolf. like you you you

124:44

talk so much that the message gets lost.

124:47

If I'm always

124:49

talking a lot, it's easy to tune it out.

124:52

It's like it becomes its own static. But

124:55

if you choose your words, if I'm going

124:57

to slow down, so how do you how do you

124:59

stop yourself from overexlaining

125:02

instead of being a waterfall? Be a well.

125:05

Meaning rather than trying to gush out

125:07

information, get them swept away in your

125:10

message, you have a confidence in

125:13

holding your knowledge. If they have a

125:14

question, they'll ask. You're available

125:16

for the question should they want to

125:18

ask. But I'm going to give you always

125:20

exactly what you need if I choose to be

125:22

a well with my information rather than

125:24

just gushing. Because when I overexlain,

125:28

all somebody's doing is indicating that

125:30

I don't really know if I believe what

125:31

I'm saying or you believe what I'm

125:32

saying, so I need to say more. I notice

125:34

there's such power in when someone asks

125:36

you a question, taking a moment to

125:39

think. And actually sometimes I notice

125:41

some people will actually say, "Let me

125:42

just think about that."

125:43

>> And the minute they do that, I'm I'm

125:46

immediately doing the opposite of

125:47

discounting what they say. I'm now

125:48

actually at baited breath to think about

125:51

to hear this very thoughtful, considered

125:53

thing they're about to share with me.

125:54

>> Right.

125:55

>> Whereas you see a lot of people do the

125:56

opposite. The minute they're asked

125:57

anything, it's just like the floodgates

125:59

open and they start filling the silence

126:00

with and they start thinking out loud.

126:02

>> Exactly. They're they're external

126:04

thinkers. What I teach is let your first

126:06

word be your breath. Meaning when you

126:11

put a breath where the first word should

126:13

be,

126:16

everything else flows. If I start

126:19

gushing, what I'm signaling is,

126:24

you know, I don't Most people wait until

126:26

they're talking to figure out what they

126:28

want to say.

126:28

>> Yeah. [sighs]

126:29

And so they say, "Well, what I mean to

126:31

say is,"Well, I say all that to say

126:33

because they're still trying to figure

126:34

it out." But if you were to ask me a

126:37

really hard question and rather than

126:39

having that knee-jerk reaction, I go,

126:41

"That's a good question.

126:44

Let me think." Then you're going to be

126:47

you're going to be in it. You're going

126:48

to know whatever is about to come out

126:50

has actually been thought about, is

126:52

actually going to be something you want

126:54

to listen to. Now you're going to be

126:55

more curious. Now you wait with baited

126:58

breath of what's gonna happen. So when

127:00

you think of business meetings,

127:03

the person who goes, "Oh, actually, you

127:05

know, I I disagree with that." If you

127:06

look at our latest studies and they just

127:07

start

127:09

versus when somebody asks, you know,

127:11

Stephen, what do you think? And you go

127:14

and you just hold that silence, it's

127:16

like a cliffhanger. Everybody wants to

127:18

hear what you said. People who are

127:21

confident, they don't have to say

127:25

something to show they know something.

127:28

They choose their moment. They choose

127:32

their timing.

127:34

>> It appears they're also the people that

127:35

are most likely to turn around and say,

127:36

"I don't have the answer to that."

127:38

>> Yep. People who are truly confident

127:42

know they don't always have to get it

127:43

right. They know that they will get it

127:45

wrong. Confident people, Confidence does

127:48

not mean you have to know all the

127:49

answers. Confidence means you know that

127:51

you don't. When you have the confidence

127:53

of knowing I don't know everything,

127:56

all of a sudden you sound a lot more

127:57

real. There's also something about you

128:00

just being the type of person that's

128:01

willing to sit in silence but also just

128:03

take up more space and time that signals

128:05

respect. The very fact that you would

128:07

have the audacity to say someone asks me

128:09

a question and I go hm let me just think

128:12

about that for a second.

128:13

>> It it means that I'm not you talked

128:15

about rushing earlier. I don't rush. And

128:18

there's something about quite aura about

128:21

that. There we go.

128:22

>> About the fact that you you you're not

128:23

the type of per you're the type of

128:24

person that can just take seven seconds,

128:26

>> right?

128:26

>> Because you are it's you're you're kind

128:27

of stealing 7 seconds from everyone

128:31

there,

128:32

>> right?

128:32

>> So that you can think.

128:34

>> And you would think that the the harder

128:36

the issue, the more time that is

128:38

necessary.

128:39

>> You would think. Yeah.

128:39

>> And instead everybody's equated it to

128:41

immediate. it it think when let's say

128:45

we're on a a ship and it we're in the

128:48

middle of a storm. Who's the person that

128:50

they all look to to say, "I'm freaking

128:53

out. I'm scared." But the captain isn't.

128:57

You know, they he this person knows. He

128:59

she knows. And we're constantly looking

129:01

for that person in times of emotional

129:04

stress. We're we're wanting someone to,

129:07

you know, I I'm too anxious, but I can

129:09

go to this person because in times of

129:11

crisis, they say, "You walk, don't run."

129:14

You know, I I'm When I act like I've

129:17

been there before, and I've seen this,

129:20

I'm telling everybody else, "Oh, oh, if

129:24

he's not worried, I shouldn't be

129:25

worried. If he's not upset, I don't have

129:27

to be upset." A lot of doctors, a lot of

129:30

professionals that deal with conflict

129:32

and crisis management, it's their job to

129:36

be as calm as could be because if they

129:39

reacted in a way that set you off or sit

129:42

you on edge, well then there's no

129:44

there's no anchor and then it's and then

129:46

it's a bad place to be. But yeah, just

129:48

having that let me think about that for

129:49

a second has a different tune of oh wow

129:53

this person

129:55

they know who they are. They I don't

129:57

rush. That's just not what I do.

129:59

>> It reminds me of every time I've had

130:01

turbulence on a plane and I've looked at

130:02

the flight attendant to see if this

130:03

thing is going down.

130:04

>> That's [laughter] so good. Yes, I've

130:06

done that. I I can't tell you how many

130:08

times I've done that where I'm looking

130:09

at the the hostess like just walking

130:12

still passing out snacks and not bother.

130:14

I'm like, "Okay, if he's not bothered,

130:15

I'm

130:16

>> We do that in conversation every day.

130:18

We're we're looking for the calm flight

130:21

attendants. We're looking for the

130:22

anchors, the captains, the people who in

130:25

times of stress and turbulence in our

130:27

life, we can look to and say, "If

130:29

they're okay and if they're good, then

130:31

I'm then I can be good." And when you

130:32

can be that person for others,

130:34

>> you're a leader.

130:34

>> Yeah. Always.

130:35

>> You are the leader.

130:36

>> Mhm.

130:37

>> This is probably the defining trait of I

130:39

think people that I have employed over

130:40

the years that I would consider a leader

130:42

or not a leader is how different they

130:45

are when [ __ ] has hit the fan.

130:47

>> Yes. And if there is seemingly no

130:49

difference in the way they're conducting

130:52

themselves, leader,

130:53

>> yep,

130:54

>> emotional regulator. They bring the

130:56

temperature down.

130:57

>> And then you have the inverse

130:59

>> where the minute any kind of sign of

131:01

trouble, there's stress, there's

131:03

>> there's overwhelm and it's contagious.

131:05

And what they need is the calm flight

131:07

attendant to regulate them,

131:09

>> right? So I think a and people I think

131:11

who want to be leaders in their

131:13

professional lives should really think

131:14

about this like how do you show up when

131:16

things are hard. I I always tell the

131:19

story of one of my friends called Oliver

131:20

who when I employed him must have been

131:22

seven eight years ago. Okay he wasn't my

131:24

friend when I hired him but the defining

131:26

trait of Oliver was that

131:30

he would deliver me good and bad news

131:36

uh the same

131:37

>> Yeah. with the same sort of nonchalant

131:41

calm

131:43

demeanor. So he'd walk up to me and say,

131:45

you know, we've just signed Uber Across

131:47

America. We're going to be there. And

131:49

then the days where everything was on

131:51

fire, he'd walk up to me, Stephen,

131:52

Clever Chat. I say, yeah, yeah, cool.

131:54

He'd say, just so you know, and then

131:55

he'd deliver some of the worst [ __ ] I've

131:57

ever heard in my entire life. But he'd

131:59

do it in such a calm way that I both I

132:02

was calm and I thought he had it under

132:05

control,

132:05

>> right? And I remember always thinking, I

132:07

need to put more people under this guy

132:09

>> because he's going to bring us down. And

132:11

so I just think as employers, I I

132:13

wouldn't have known that my boss or my

132:15

employer is thinking this unless someone

132:17

had said it to me. They're watching how

132:18

I deal with with things when she hears

132:21

the fan.

132:21

>> They're always watching. And I mean, I

132:23

mean, you take people that are are

132:25

watching you and your team. You have a

132:26

large team. When when you are um upset

132:30

and anxious, everybody feels it. It

132:33

[clears throat] spreads. But if you're

132:34

the one that's calm, it that spreads

132:37

too. And so it's

132:40

and and you have to get to the situation

132:42

where if you're upset, then people know

132:45

it's something to be upset about of if

132:49

you know I had um a friend in college.

132:52

He was upset about everything. I mean,

132:54

he just was a hotthead and he got upset

132:56

about the smallest things. How can you

132:58

possibly tell the difference between

132:59

what is a small thing and a big thing if

133:01

you're always having the same level of

133:04

reaction? But if you have a calmness and

133:08

let's say then you have an explosion

133:10

because it happens because you're human.

133:12

That's when people know this is

133:14

something serious.

133:15

>> Mhm.

133:16

>> Because if you always operate at a 10,

133:18

nobody's going to appreciate it when

133:19

it's really an 11. When you think about

133:21

like military generals and leaders, they

133:23

also have this other side to them, which

133:25

is they do also protect the standard.

133:28

And I think this there's a there's a

133:30

balance that's almost needed here

133:32

between being nonchalant in those

133:34

moments where something bad's happened,

133:35

we can't control it now, and then how

133:38

you defend the standard. So like you

133:39

watch the military barracks or whatever

133:41

when they're going through training,

133:42

these leaders are like screaming at them

133:44

about the standards, about the buttons,

133:45

about iron your shirt, make your boots

133:47

clean.

133:49

And so it appears on one end that they

133:52

are petty about something and they are

133:54

em you know they are these leaders are

133:55

emotional. You look at football

133:57

managers.

133:57

>> Yeah.

133:58

>> Or sporting managers.

133:59

>> Yeah.

134:00

>> They they almost exist in a bit of a

134:01

dichotomy which is like knowing when to

134:04

be controlled and then knowing when to

134:08

be emotionally seemingly emotionally

134:11

irrational about something.

134:12

>> Yeah. And I think those

134:15

those um specific situations are also

134:18

part of a system. You know, this is a

134:19

system that they've seen produce the

134:21

outcome that they want. So they know

134:23

that there's a utility to having that

134:25

big reaction or there's a purpose behind

134:28

it. What I find is the negative is when

134:31

you have people who there's not a

134:34

utility. They just they don't have the

134:37

words. the leaders who let's say curse a

134:40

lot because they don't really have the

134:42

vocabulary, you know, they they would

134:45

rather have big emotional reactions.

134:49

But the but when you have that type of

134:51

language that is not going to show that

134:53

you're in control of your emotions,

134:55

you're just less believable.

134:58

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136:48

>> So that was number three.

136:49

>> Yeah.

136:50

>> Stop overexplaining yourself. Yeah,

136:52

>> the second one was reducing um

136:53

distractions and the first was

136:54

authenticity. Number four, [snorts]

136:57

>> know how to deal

137:00

with their sadness.

137:05

A lot of people are hurting that you

137:08

don't know are hurting. And a lot of

137:10

people are grieving that you don't know

137:11

are grieving. Whether it's the holidays,

137:14

whether it's a

137:16

an important date or event that you

137:18

don't know about in their life and

137:20

they're hurting and grieving. If you

137:22

really want to be a top level

137:24

communicator, you need to know not to

137:26

say not only when the times are good,

137:28

but also when the times are are bad.

137:31

>> And how does how does one be there for

137:32

someone when they're going through their

137:33

moments of sadness? Is there any

137:35

principles that one should think about?

137:36

>> Yeah. But when somebody is grieving,

137:40

what you do not do

137:42

is begin with let me know if

137:47

if you if if what you are about to say

137:50

begins with let me know if it's the

137:53

wrong thing to say. Let me know if you

137:55

need anything. Let me know if I can do

137:57

anything for you. Hey, just just let me

137:59

know. Anything you need, let me know.

138:02

All you're doing is giving them a chore.

138:05

This person's already grieving at this

138:07

moment. They

138:09

It's They're going through something you

138:10

don't even know how to feel and you're

138:13

now giving them a chore of they're

138:15

supposed to be on their own to have the

138:19

ability to pull out their phone, text

138:23

their need to you.

138:26

That's never going to happen. Have Have

138:28

you ever had somebody who say, "Let me

138:29

know if you need anything." actually let

138:31

you know that they needed something?

138:32

>> Never.

138:32

>> Never. Because you've now now you've

138:35

made it more comfortable on you and now

138:39

more of an obligation on them. And we

138:41

go, "Well, you know what? I said all I

138:43

need to say. I let me know if you need

138:45

anything. Let me know how I can help."

138:47

Right? When all you've done is just

138:50

given them an obligation. You've you've

138:52

burdened it even more. Of course, they

138:54

don't want to burden you. They don't

138:54

want they don't even want to they don't

138:56

even want to live in some of these

138:57

moments. They they don't want to exist.

138:59

and they don't know how to do it. And

139:01

saying, "Let me know if isn't going to

139:03

help them." Instead, here's what you do

139:05

when somebody's grieving. You do the

139:07

thing. Whatever you thought about doing,

139:10

go do it. If you wanted to bring them

139:12

dinner or said, "Let me know if you need

139:14

any food," just go get them food. Go do

139:16

the task. Go run the errand. Go show up

139:19

and do their laundry. Go mow their yard

139:22

for them. Go do the thing. If I really

139:25

want you to be there for me and you

139:27

really want to be there for the other

139:28

person, you don't have to ask. You just

139:32

go do. And second of all, I find a lot

139:35

of time people who are with somebody

139:37

who's grieving, they don't know what to

139:38

say. They want to say something like I I

139:40

want to say something, but I don't I

139:41

don't really know what to say. I just I

139:42

feel uncomfortable. What I say is not

139:45

going to be enough. And so they just

139:46

stare at their phone and they kind of

139:47

text out a sentence and they delete it

139:48

because they don't really know what to

139:49

say. The best thing to say is just to

139:52

validate how you would assume it's going

139:54

to be feeling for them. Nobody deserves

139:57

what hap that this is totally unfair. I

140:01

can't believe that this happened. Nobody

140:03

deserves this. Be be able to express and

140:07

confirm that what they're feeling is

140:11

exactly what they should be feeling.

140:12

Don't go in with the, well, at least

140:15

they're in a better place. Hey, you know

140:17

what? Everything happens for a reason.

140:18

That's not the right time to say that if

140:20

ever to to be able to try and make them

140:24

feel better of oh you know I just at

140:26

least they're you know not is there

140:28

anything I can do any of that kind of

140:31

stuff it's like yeah I know you can do

140:32

you can bring that person back that's

140:34

what you can do that's not going to

140:35

happen you can't do that and so you

140:37

catch yourself in a corner where you

140:38

genuinely have an interest like how many

140:40

times people say you're in our thoughts

140:42

you're my thoughts and prayers thoughts

140:44

and prayers you know praying for you and

140:47

they haven't once sent up a prayer,

140:49

right? They're just saying it. If you

140:52

really mean it, text out the prayer to

140:54

them.

140:56

Text the prayer. Dear God, I'm I just

140:58

ask that you be with Stephen right now.

140:59

And what? Send the prayer to them. Why

141:03

Why not encourage them in that versus

141:05

just saying, hey, just keeping you in my

141:08

thoughts. If you are, then text them

141:11

thinking about you. No need to respond.

141:14

You think just putting it in a Facebook

141:16

comment is going to do enough? Just here

141:18

in our prayers. That's that's not

141:21

connection and that's not authentic.

141:22

That that's that's the easy shortcut.

141:25

>> I think I've spent my whole life

141:27

struggling with those moments where some

141:28

something bad has happened to someone or

141:30

they've been through something and

141:31

>> yeah,

141:32

>> you you found out over text message and

141:34

you don't know what to say.

141:35

>> You don't know what to say. You're like,

141:38

"I'm so sorry." Um, and the amount of

141:42

times I've written something and then

141:43

deleted it and written something and

141:44

deleted it. And I [clears throat]

141:46

actually got some feedback from Samir,

141:48

um, who is a a very well-known YouTuber

141:51

creator, and he's he's part of a YouTube

141:53

channel called Colin and Samir. Their

141:56

their houses burnt down in the Palisades

141:57

fire.

141:58

And I'd say what, four, five, six months

142:01

later, he came up to me in New York and

142:02

said, um,

142:04

"Thank you for the message you sent me

142:07

because it was specific."

142:10

And I know there's a cl we have a clip

142:12

of it cuz we were recording at the time.

142:13

We were I just come off stage and he was

142:15

at his at his event in New York and he'd

142:17

come up to me and said it. And it always

142:19

stayed with me that he remembered 6

142:20

months later. I didn't even really

142:21

remember the message I sent. He

142:23

remembered 6 months later that when his

142:25

house had

142:26

>> burnt down, they both just had I think

142:28

they both had like less than

142:29

one-year-old kids

142:31

>> and both of the houses had burnt down. I

142:34

sent him something specific I could help

142:35

him with.

142:36

>> I can't I can't remember the details of

142:38

what I said, but he came up and said,

142:40

"Thank you for sending me something.

142:41

Lots of people sent me messages, but I

142:43

remember you sent me something

142:44

specific." That hits the theme of when

142:46

you stop trying to be

142:50

what's most convenient to you

142:53

and start doing what might be just a

142:55

slightly little bit more uncomfortable,

142:57

a little bit more work. The choice to do

143:00

something different and be more specific

143:02

in the thought to to not just say so

143:05

sorry to hear,

143:07

>> right? That's that's that's injustice to

143:10

be I mean that's that doesn't even touch

143:12

it. But if you were to say you were to

143:14

say

143:16

>> what is happening is totally unfair like

143:20

agree with it be specific with it. Same

143:23

thing with it's the same with

143:24

compliments. The more specific it is the

143:26

more genuine it is. The person that you

143:29

remember the longest is the person who's

143:31

able to be right there with you and say

143:34

exactly what you're feeling in that

143:36

moment

143:36

>> and make a genuine offer to to support a

143:39

real Yes. And also not as you said at

143:42

the start not an offer that they have to

143:44

accept

143:45

>> because no one accepts them.

143:47

>> Yeah. That or make it a condition that

143:50

they have to reach out to you in order

143:52

to you consider giving it

143:54

>> instead of just doing it or or even when

143:57

you feel that like I don't really know

144:00

what to to say but I'm you know what if

144:02

I were them this is what I'd want and go

144:06

do the thing. Otherwise, don't say it if

144:09

you don't mean it. I mean, that's just

144:11

the to me that's a sign of

144:15

you're you're not their person because

144:18

there's so many people that are just

144:20

fair weather friends that they they want

144:23

to be there and and be part of the

144:24

success, but when your face is on the

144:26

floor and you're at rock bottom, the

144:29

people you'll remember are the people

144:30

that show up.

144:32

>> Amen. I've heard that so many times from

144:34

my guests on this podcast where they

144:35

talk about their hardest moment

144:36

>> and it's always who who showed up in

144:38

that moment that

144:39

>> um number five. If you want to be a

144:42

better communicator, you have to know

144:44

how to handle the insults, the

144:47

backbiting, the dismissive, the

144:50

belittling, the patronizing, the words

144:53

that people use to try and inflict pain.

144:57

What do I do?

145:00

If you want to handle somebody who's

145:01

trying to hurt you with their words, the

145:04

first thing you have to do is have a

145:06

bunch of silence or it's five to seven

145:09

seconds of

145:12

nothing. Make it make it enough to where

145:14

it's uncomfortable where they they know

145:15

this is not going to be fun. Number two

145:18

is you ask them to repeat it. I need you

145:22

to say that again. I need you I I need

145:25

you to repeat that. Most of the time

145:27

people can't do it. And number three, if

145:30

I need to, I ask them, "Did you mean did

145:33

you mean for that to sound

145:37

rude? Did you mean for that to sound

145:39

short? Did you mean for that to sound

145:40

upsetting?" And what it does is allow

145:43

you to be able to

145:46

operate in a way that

145:50

doesn't allow their words to hurt you or

145:52

to touch you or that cut you.

145:56

Whenever somebody is saying something

145:57

that's to belittle you or insult you,

146:00

they're they're putting a big spotlight

146:02

on themselves and they're hoping to

146:03

throw it on to you to get your reaction.

146:05

So, they're going to I'm going to say

146:06

something hurtful to you and then it's

146:07

like they're turning the spotlight right

146:09

to you. And then when you ask a

146:12

question, when you have just silence, it

146:16

allows their words to kind of echo back

146:18

to them. And a lot of people will before

146:19

they even have to say anything, they'll

146:21

go, I I shouldn't have said that. When

146:23

the more silence you have, the more

146:24

awkward it becomes and they kind of have

146:26

to take it back. They realize you didn't

146:28

take the bait. But when you put the

146:30

spotlight and you ask the question, did

146:31

you do you mean for that to

146:34

embarrass me? Did you mean for that to

146:37

sound hurtful?

146:39

They can't bear the thought of saying

146:41

yes to that. So, they have to tweak it.

146:43

They have to fix it. They have to go,

146:45

"Oh, no, no, no. I mean, what I mean,

146:47

what I meant to say was and they they go

146:50

a different way." Now, if they were to

146:52

double down and say, "Yes, that's

146:53

exactly what I meant." You get to say,

146:55

"Thank you for letting me know."

146:56

>> I was thinking about like the

146:57

neuroscience of what's going on there.

146:59

>> Yeah.

146:59

>> When you get someone to admit that

147:01

they're hurtful, um I remember

147:04

interviewing some neuroscientists who

147:06

talked about this idea of cognitive

147:07

dissonance, which is where like we all

147:09

have a perception of who we are.

147:11

>> Mh. And I guess by what you're doing

147:13

there, you're

147:16

creating the cognitive dissonance, which

147:18

is the cognitive mental discomfort by

147:21

making me kind of look in the mirror at

147:22

who I

147:24

who I just acted like. If I I don't

147:27

think I'm a hurtful person.

147:28

>> If I say something super hurtful and

147:30

then you ask me if I meant to be

147:32

hurtful, you're immediately like

147:33

speaking to my identity.

147:35

>> Yes.

147:35

>> And I don't want I'm not a hurtful

147:36

person,

147:37

>> right? And that's causing the the

147:38

dissonance which is the sort of the

147:40

disparity between who I think I am and

147:42

how I just behaved.

147:43

>> Yes.

147:43

>> And so I have to alleviate one of them.

147:45

I have to make sense.

147:46

>> Nobody believes they're on the side of

147:48

bad. They always think they're in the

147:49

side of good.

147:50

>> So you by you saying that to me, I

147:52

immediately have to confirm

147:53

>> right

147:54

>> that I am a person who is intent on

147:56

hurting others.

147:57

>> Yes.

147:58

>> That's not at all what I want to do. I

147:59

just wanted to gaslight you a little

148:00

bit. [laughter]

148:01

>> I just want to cause you pain. Yeah. And

148:03

so at that moment, it's what they're

148:06

thinking and feeling is I want you to

148:07

hurt like I'm hurting. I want you I want

148:09

to feel the control because I don't have

148:11

a sense of control now and I'm feeling a

148:13

certain way. I'm upset. So if I can make

148:15

you upset, well then I can have now I

148:17

can feel better and more justified about

148:19

how I'm feeling. And so some people

148:21

will, especially the manipulative ones,

148:24

they'll be upset, say something to make

148:26

you upset, and then turn around and go,

148:28

I don't know why you're so upset.

148:30

>> I'm I'm fine. I'm just fine. I don't

148:31

know why you're you're so upset. And

148:33

because they've just left you in it now.

148:34

Now they all they've done is just pass

148:36

it on to you. Like I don't like this

148:38

feeling, so now I'm going to give it to

148:40

you and I'm I'm totally good. What are

148:41

you talking about?

148:43

>> I had a situation in a gym a long time

148:45

ago where I was on a machine and a guy

148:47

he said that these all these machines

148:49

were his so he wanted to use them all.

148:51

And he just came up to me. This was a

148:53

long long time ago. And he was so like

148:57

out of pocket like he was you talked

148:59

about being in the pocket.

149:00

>> Mhm. super emotional within like 15

149:02

seconds this sort of slightly older

149:04

gentleman and basically like asked me if

149:06

I wanted to have a fight and it was so

149:09

bizarre to me that I felt like an

149:11

observer and I genuinely

149:12

>> Anybody else seen this?

149:13

>> No, it was him in the gym and I was so I

149:15

was I felt like David Atenburgh like I

149:17

was just like

149:18

>> and I did it and I inadvertently did

149:20

what you said which is my tone didn't

149:22

change at all. I spoke to him like this.

149:23

I'm like

149:24

>> did you just ask me for a fight in the

149:25

gym? [laughter] I was like, and then the

149:28

more cuz I asked genuinely like like

149:29

genuine curious questions and it

149:32

immediately disarmed him.

149:33

>> Yes.

149:33

>> But don't do that to strangers in the

149:35

gym. Oh my god, my [laughter] tone was

149:36

so low.

149:37

>> Yeah, but that's what it is. It's are

149:39

you okay?

149:40

>> You know, it's you're having to like

149:41

have to check on them for a second

149:43

because most of the time when you're

149:44

hearing them yell and and say ugly

149:47

things, what they're truly signaling is

149:49

I'm not okay.

149:50

>> It's there's always something else

149:52

that's going on. I've done it before

149:53

where somebody said something hurtful

149:55

and I said, "How did you expect me to

149:58

respond to that?" Or, "How were you

150:00

wanting me to respond to that?" Or, "How

150:02

did you think I was going to respond?"

150:04

And it's I've never had it where they

150:08

go, "Well, I expected you to say an

150:09

insult." Like they it's always them

150:12

backpedaling and then trying to explain

150:14

how they're feeling in that moment

150:16

because they they don't know they don't

150:18

know how to to do it. But if I can stop,

150:21

put aside like you did your frustration

150:24

and say, "Are you asking me for a fight

150:26

right now?" [laughter] You know, are is

150:29

that what you're really asking for? That

150:30

kind of are you okay kind of thing?

150:33

That'll all of a sudden your frustration

150:34

now goes away.

150:36

>> You've changed the frame completely.

150:37

>> Absolutely.

150:38

>> Cuz the frame they wanted was

150:40

aggression. Maybe that's the the

150:41

language or the frame that they know as

150:43

the way to solve problems. But yours was

150:45

like in that scenario changed to

150:47

curiosity, which was like, "What? How

150:48

did that

150:49

>> Yeah. Anytime you actually have a

150:52

mindset of instead of having something

150:56

well don't have something to prove have

150:59

something to learn. And so in that

151:00

moment you could have easily tried to

151:02

prove something of who who do you think

151:04

you're talking to? Do you know what I

151:06

you could have played that card instead

151:08

you actually got

151:09

>> curious of what's going on here? Are you

151:11

asking me for questions are powerful

151:14

that way. questions are disarming for

151:15

somebody who's trying to be aggressive

151:17

with you because they're not looking for

151:19

that type of mirror. They don't want a

151:22

mirror. They don't want to see the ugly

151:25

that they're putting out there. But

151:26

anytime somebody has that very

151:28

aggressive, I have so many people who

151:30

go, if somebody said this to me and was

151:33

so ugly and said this horrible thing

151:36

and they're looking for a quick

151:37

comeback, which I can give it to them,

151:39

but if they really care about the

151:41

relationship, I say, "Okay, I assume

151:43

they said it at normal volume. What's

151:45

their need? Like, what are they what are

151:47

they really feeling?"

151:48

>> Because if you just respond to the

151:50

reaction,

151:51

you're you're not going to hear the end

151:53

of it.

151:54

>> And we all have triggers.

151:55

>> Same. I I I definitely have mine. I

151:57

can't I can't I can't say anything. I'll

151:59

tell you one of the biggest things that

152:01

has helped me too in

152:05

um any any if anybody's wanting to

152:08

improve their personal relationships

152:10

with a partner or anything. It's one is

152:13

understanding validate first.

152:17

Frustration comes le next. If I respond

152:19

first with frustration, I'm going to

152:21

lose every time. So it's validating.

152:23

It's saying of course you'd feel this

152:24

way. It totally makes sense. I can see

152:26

how you feel that way. Acknowledging

152:27

that it's okay for them to feel that

152:29

way. Otherwise,

152:31

the partner is going to feel like I'm

152:32

being too much. And if I'm being too

152:34

much, then you're going to leave, right?

152:36

It's the it's the same sense of

152:37

abandonment. So, if I can hit that,

152:38

you're not being too much. I have the

152:40

capacity and the I can be elastic in

152:43

this relationship because I'm not going

152:46

to be my best self all the time, too.

152:47

But if I can give you a safe space for

152:49

you to be messy and me to be messy, then

152:51

you're actually going to have that

152:52

relationship. Number two, it's

152:54

understanding that

152:57

resets is your

153:00

uno wild card. Asking for a reset for if

153:04

I were to say, you know what, I didn't

153:05

say that right.

153:07

You know what? Can I can I try that

153:08

again? I didn't say that the best way,

153:11

did I? You know, I I could have done

153:13

that better. As soon as I start and ask

153:15

for a reset, I've never had anybody told

153:17

me no. Nobody goes, "No, no, you have to

153:19

stick with it right now. Go ahead. Keep

153:20

failing." Like we in a video game, we

153:22

wouldn't Why would you keep playing if

153:24

you knew you're ultimately going to

153:25

lose? It's you restart. You try again.

153:27

And so giving yourself the grace and the

153:30

other person the grace to have the

153:31

ability to start over again is a

153:34

necessary part of communicating in

153:36

relationships. And three is slice it

153:38

thinner. A lot of the times if we're

153:42

having a big conversation,

153:44

we bring up somebody might bring up the

153:46

past that past thing and we just kind of

153:48

add it on and clummit on when we start

153:52

to kind of feel hopeless about it. But

153:53

if I can slice each issue by itself and

153:56

say, I do want to talk about this. I

153:59

want to address what's in front of us

154:00

first, that makes everything go a whole

154:03

lot better. But if I can slice each part

154:05

and see the need and validate that, I've

154:08

always seen that go better.

154:10

>> And on that first point about um how you

154:13

engage with your your partner during

154:16

conflict, one of the most useful things

154:18

I heard recently was a clip I actually

154:20

saw of Bnee Brown talking about when she

154:23

comes home after like a long day.

154:24

>> Yeah.

154:26

>> She will tell her partner how much she

154:28

has in the tank.

154:30

>> It's so good. And so she'll turn to her

154:31

partner and say, "Listen, I've got 10%.

154:34

>> I can't do this today."

154:36

>> Right?

154:36

>> And I remember getting the clip and

154:38

sending it to my partner because it's

154:41

those that's some of the vocabulary that

154:42

probably would have really helped a lot

154:44

of my relationships, which is just first

154:46

expressing where I'm operating from.

154:48

>> So good.

154:50

>> And I don't think anybody is going to be

154:52

on the receiving end of honestly, I've

154:53

got like 10% in the tank today and go,

154:55

"Nope, I want to do this now."

154:56

[laughter] Like

154:57

>> exactly. Well, using percentages in

154:59

conversation is incredibly helpful. Both

155:01

in relationships, like Bnee mentioned,

155:03

of saying, you know what, I got 10%, you

155:05

got 40%, let's put it together, and

155:07

we're going to make it work, but I at

155:08

least know where you're coming from.

155:10

Same thing at work, right? I've seen

155:12

what I encourage is when people are in a

155:15

meeting and they can put out an idea,

155:17

right? Rather than going, "What if?"

155:20

Because what happens is everybody just

155:21

starts to kill it, you know? They start

155:23

pointing arrows at it because it's

155:25

because it wasn't their idea. So, we

155:27

need to tank it down. But if they come

155:29

at it and say, "Look, I got 30% of an

155:32

idea," then what happens magically is

155:35

that everybody else wants to join in.

155:37

So, if I were to say, "Look, I Steve, I

155:39

got 20% of an idea. I need your help

155:42

with the other 80." All of a sudden, you

155:43

take it as a, "Oh, me? I can I can do

155:46

that." And then everybody else starts to

155:48

build it up rather than trying to tear

155:50

it down. Or even if in conversation, if

155:52

I say, "Look,

155:54

I know I'm not going to have the right

155:55

words. I'm going to have about 60% of

155:58

it. Like that. At least is me confirming

156:00

that I know what I'm saying is not going

156:02

to always be the right thing to say.

156:04

>> I wish I did that more. This is um I

156:06

believe this is the clip I'm talking

156:07

about. It was Tim Ferris.

156:08

>> Everyone says marriage should be 50/50.

156:10

It's the biggest crack of [ __ ] I've

156:12

ever heard. It's never 50/50.

156:13

>> Yeah.

156:14

>> Ever. And so what we do is we quantify

156:17

where we are. So if Steve comes home and

156:19

he'll be like, I got 20. Just in terms

156:21

of energy,

156:22

>> just energy, investment, kindness,

156:25

patience, I'm at a 20 and I'll be like,

156:28

I'll cover you. I got you, brother.

156:30

Like, I'll pull the 80. Sometimes we

156:32

come home, which we have done a lot. My

156:34

mom has been sick. And I'll say, I've

156:37

got 10. And Steo, like two days ago

156:39

said, I'm riding a solid 25. So, we know

156:43

that we have to sit down at the table

156:45

anytime we have less than 100 combined

156:47

and figure out a plan of kindness toward

156:49

each other.

156:49

>> Oh, I love that. Yeah, because the thing

156:51

is marriage is not something that's

156:53

50/50. A partnership works when you can

156:56

carry their 20 or they can carry your

156:58

20. And that when you both just have 20,

157:02

you have a plan where you don't hurt

157:03

each other.

157:04

>> So good.

157:05

>> That's the mistake I've made multiple

157:06

times.

157:06

>> Oh. I try and solve big problems with

157:08

10.

157:09

>> That's the mistake we make every day.

157:10

>> Yeah. I mean, for me and with Sierra and

157:12

I, it's usually if we're in a part of an

157:14

argument, typically our arguments end

157:16

pretty quickly, but the ones that go

157:18

long,

157:20

it's sometimes, you know, I just don't

157:22

feel like it. You know, I I could give

157:24

an apology, you could give an apology,

157:25

and some I just don't feel I don't feel

157:26

like being sorry right now. I will

157:28

later, but I in the moment, I'm just

157:31

>> I I I I just got this stuff in me and

157:33

I'm not ready yet. And so what happens

157:36

for me and what's been so helpful is

157:38

when I'm aggravated at that edge and I

157:40

don't want to give a thing is to say

157:44

my battery's in the red like we say in

157:45

the red because of

157:47

>> you know iPhone it's like I'm once I

157:49

know I'm in that place we know to time

157:51

out because it's or else you'd be two

157:53

hours in and you're still now you've

157:55

just said way worse things you know that

157:58

you're going to apologize for and so

157:59

often when the quicker you can get to a

158:02

timeout like if you want to know how

158:04

well a a relationship communicates. Look

158:07

how often they take timeouts because

158:09

timeouts are I mean they're

158:14

the the amount of value you get in just

158:17

a pause and then even five minutes

158:20

coming back to it. you have a different

158:22

like okay here we go like a fresh fresh

158:24

start like why would you leave somebody

158:27

on the field for three hours and never

158:30

give them a rest and you think I can't I

158:34

we do it physically but I'm not going to

158:35

do it mentally like if you if you want

158:38

to know

158:41

the key to the relationship

158:44

the metric that is the most valuable key

158:48

to a relationship is that the measure

158:52

The quality of the conversation

158:54

is equal to the quality of the

158:56

relationship. Said differently, the

158:59

quality of the relationship is equal to

159:01

the quality of the communication. You

159:04

look at all these couples that are

159:06

divorcing,

159:08

okay? Or the couples that are in bad

159:12

states.

159:14

It's because they were okay in the

159:16

positive, but they don't know how to

159:18

deal deal with the negative. So, it's

159:21

it's the measure of not just can we talk

159:23

about the happy stuff, the if you talk I

159:26

I talk to these elderly couples that

159:28

have been married for 50 years and I

159:30

say, "What's what's your secret?" It's

159:32

it's not can you be happy in the happy.

159:34

It's can you how long can you sit with

159:37

the hard and how how long can you be in

159:39

the in the sad times because those are

159:42

going to happen. And I see that so many

159:44

with the people. There's so many people

159:46

who communicate with me or message or

159:49

and they're going through a divorce or

159:50

they have been divorced and you realize

159:53

that it's it's not often that they fell

159:56

out of love. They fell out of

159:58

communication. They they stopped talking

160:01

to each other.

160:03

This is I think one of the great myths

160:04

we're sold when we get into our first

160:06

relationship is we think that the sign

160:08

of a good relationship is the lack of

160:10

conflict. But if you've ever been in a

160:12

long relationship, I think over time you

160:14

start to figure that it's not the amount

160:16

of conflict. It's like it's it's how one

160:19

manages the conflict. I read a quote

160:21

which I've never forgotten which said

160:23

you can predict the long-term health of

160:24

a relationship by whether each cut heals

160:26

to 101% or 99%.

160:29

>> I.e. does your conflict make you

160:31

stronger?

160:31

>> Yeah. And if I look back through the

160:33

conflict that I've had with like my

160:34

partner that I've been with a long time

160:35

now, I go it has actually

160:39

deepened the roots.

160:41

>> Yeah, it has to

160:42

>> like it's been productive conflict.

160:44

>> Mhm.

160:44

>> You know, which has made us stronger. Um

160:47

and that and that in part is because of

160:49

many of the things that you talk about

160:51

which is like trying not to win every

160:53

argument,

160:54

>> right?

160:55

>> And all the things in your book. It's

160:56

>> Yeah. Well, that's Sierra. That's what

160:59

Sierra talks about. Either way, it's

161:00

good. Like it's the conflict. You want

161:02

conflict in your relationship for the

161:05

growth. It is rare that you can have

161:07

individual growth alone.

161:09

>> It has to be relational

161:11

>> 100%.

161:11

>> It has to be with other people. I I I

161:13

can read a book on how to do something,

161:15

but until I do it,

161:18

>> it's it's a totally different game. So I

161:20

I I

161:21

learn relationally with things and with

161:24

other people and places, but for sure

161:26

relationship, I mean, there's just no

161:28

there's no other way to go around it.

161:30

you have to have the conflict if you

161:32

want to be if you want to be better. And

161:34

I I've seen so many times where the

161:36

people um they

161:40

face in their hands, they don't know how

161:41

to talk to one another because they gave

161:45

up on trying to repair, but they're

161:48

they're all in on trying to blame. Mhm.

161:50

>> And so when you are trying to

161:53

kind of undo what has to be done that

161:56

makes it all the more difficult because

161:57

it's just so many years where there

161:59

could have been repair but there there

162:02

hasn't been and in turn that really

162:04

hurts the relationship. I read a recent

162:06

study that the biggest predictor of the

162:11

child's well-being within the parental

162:13

relationship

162:15

is not whether they were married or

162:16

divorced. It was how they dealt with

162:19

conflict.

162:21

>> I mean, because how many people have had

162:22

parents that are still together but

162:24

fight terribly?

162:25

>> Yeah. Oh my god. Yeah.

162:26

>> And in in fact should probably maybe not

162:28

be together.

162:29

>> Yeah.

162:30

>> Or those that they're divorced but

162:33

communicate. Great.

162:35

>> Yeah.

162:35

>> And they never put their child in the

162:37

middle of it and didn't use the child as

162:39

a a male carrier between the two. to to

162:42

be able to do that is I mean you're you

162:45

get to change the whole trajectory of of

162:47

a child's life

162:48

>> at some point. We have to forgive our

162:49

parents, right?

162:50

>> Yeah, that's that's the truth.

162:52

>> Like you said, like they were they were

162:54

kids too, raised by parents that

162:57

>> this is their first time still doing it.

162:58

You know, [laughter]

163:01

>> you have a workbook on its way in March

163:02

10th called the next conversation

163:05

workbook.

163:05

>> Yeah. practical exercises for arguing

163:08

less and talking more, which really

163:09

takes everything that you wrote about

163:10

and turns it into an actionable

163:12

blueprint framework for people that

163:14

really want to embed these habits into

163:16

their lives. Um, I'm going to link that

163:19

below. Is that available for pre-order?

163:20

Will it be? Yeah, there'll be a

163:21

pre-order link. So, we'll put that in

163:22

the description below. You're also

163:23

working on some AI stuff, which I think

163:24

was interesting.

163:25

>> Yeah. Thank you. So, I'm about to

163:27

release an AI of just my content. So it

163:31

has my book, it has my podcasts, it has

163:33

my you any of my social clips of it has

163:36

it all. And so it's a small language

163:38

model to where it's everybody can have

163:41

their own personal communication expert,

163:43

you know, 247 kind of thing. It's what

163:45

they have on it, but where people get to

163:48

practice. So what I love about it the

163:50

most is let's say you you say I'm about

163:53

to go into a important meeting and I

163:55

want to sound really confident. What can

163:56

I do? or I'm about to have a my spouse

164:00

isn't listening or really upset. What

164:02

could I do? You apply those right in

164:05

that that moment and gives you a

164:07

different way of perspecting a different

164:09

way of seeing things from a different

164:11

view or what I definitely what I've uh

164:15

like is to tell it to be a boss. Be my

164:19

boss who's really mean and arrogant and

164:21

let's do an exercise of how to respond

164:23

to this situation. and you test is that

164:27

response going to be the best response

164:29

and allow it to kind of have a a

164:32

different way of practicing things that

164:34

maybe you need to be ready for cuz some

164:35

people need to be ready for the hard

164:36

response.

164:37

>> I'll link that below too.

164:39

>> Yeah.

164:39

>> So people can have a play with that and

164:41

sign up.

164:41

>> I'm excited.

164:42

>> We have a closing tradition where the

164:43

last guest leaves a question for the

164:44

next question left for you is who are

164:47

you most dying to meet and why?

164:50

>> Oh, that's a great one.

164:53

um

164:55

person I would love to meet right now

165:00

is probably Bnee Brown. That's probably

165:02

it. Really, the fact that you brought

165:04

her up. The reason why is because

165:07

>> I know that she's been in the space a

165:09

long time. And I feel that when she

165:12

shares stuff, it's very genuine. Like

165:15

there's no guessing that she's real.

165:18

>> Yeah. She's about as real and raw as

165:20

authentic as you can get. She's also a

165:23

Longhorn Texas Longhorn fan which I'm a

165:25

fan, but I feel like when and this is

165:28

just me personally, I kind of got pushed

165:30

into this field

165:33

and you you always look for people that

165:36

are your own anchors in life of who

165:38

you'd want to be a mentor kind of thing.

165:40

And that's somebody who's I feel like

165:43

has

165:44

been in the the world and and knows some

165:47

things and has just some incredible

165:48

knowledge that's helped a lot of people.

165:52

>> She's most certainly authentic. She's

165:54

incredible.

165:55

>> Yeah.

165:55

>> Well, I listen, if people haven't bought

165:57

your book, which is almost nobody, but

165:59

if there are still some people out there

166:00

that have haven't bought this book, I

166:02

highly recommend it. I think I um

166:03

included it in my Smith collection as

166:05

well in the UK. You did such a smash hit

166:09

success. It's a success on two

166:11

dimensions. It's sales and it's impact.

166:13

>> Thank you.

166:14

>> And um it's also incredibly accessible.

166:16

So it's not like a a complicated science

166:18

book and it's written for normal people

166:20

that are going through very real

166:21

relatable normal problems. And um I

166:24

think that's why it's been so

166:25

successful. I think you you approach

166:26

these challenges from a very real place.

166:29

And maybe that's in part why it's been

166:32

so wonderfully received and so relatable

166:34

is because, you know, you're a trial

166:37

attorney that's bringing this stuff to

166:39

the masses, but you're not like a PhD

166:42

scholar who might have draw thrown up

166:44

the drawbridge because they they they've

166:45

spent all their life in academia.

166:47

>> And I think the way that you communicate

166:49

is so relatable and resonant that it's

166:51

no wonder that you're you've been on an

166:53

absolute unbelievable terror over the

166:55

last couple years.

166:56

>> It's phenomenal. Like crazy crazy

166:58

incredible. So congratulations and thank

167:00

you from all the people that you've

167:01

given thanks man

167:02

>> a little bit of light to a little bit of

167:04

um

167:05

>> you've empowered them with information

167:07

so that they can live the life that they

167:08

um they deserve to live. That's a

167:09

special thing Jefferson.

167:10

>> I appreciate it. Thank you Ste. [music]

167:15

>> If there's anything we need it is

167:17

connection especially in the world we're

167:19

living in today. And that is exactly why

167:21

we created these conversation cards.

167:23

Because on this show, when I sit here

167:25

with my guests and have those deep,

167:27

intimate conversations, this remarkable

167:29

thing happens time and time again. We

167:31

feel deeply connected to each other. At

167:34

the end of every episode, the guest I'm

167:35

interviewing leaves a question for the

167:37

next guest, and we've turned them into

167:39

these conversation cards. And we've

167:41

added these twist cards to make your

167:43

conversations even more interesting. And

167:45

there are so many more twists along the

167:47

way with the conversation cards. This is

167:48

the brand new edition. And for the first

167:50

time ever, I've added to the pack this

167:52

gold card, which is an exclusive

167:54

question from me. But I'm only putting

167:57

the gold cards in the first run of

168:00

conversation cards. So get yours now

168:02

before the limited edition gold cards

168:03

are all gone. Head to the link in the

168:05

description below. [music]

168:13

[music]

168:22

>> [singing]

168:24

[music]

Interactive Summary

The speaker discusses essential communication skills for success, emphasizing authenticity, presence, reducing distractions, avoiding over-explanation, managing sadness, and handling difficult individuals like narcissists and gaslighters. They draw on their experience as a trial attorney to illustrate how mastering communication, even in conflict, can lead to better outcomes in both personal and professional life. Key takeaways include the importance of emotional regulation, choosing words carefully, setting boundaries, and understanding that true connection comes from genuine presence and empathy, not just politeness.

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