HomeVideos

The Flamin' Hot Lie (explained)

Now Playing

The Flamin' Hot Lie (explained)

Transcript

265 segments

0:00

in 2018 a woman by the name of lynn

0:02

greenfield came across an article that

0:05

made her uncomfortable it was the story

0:08

of richard montenez the man who invented

0:11

flamin hot cheetos it was a feel-good

0:13

story a poor janitor with a billion

0:16

dollar idea and lynn greenfield could

0:18

hardly believe what she was reading

0:21

richard was a hero and not just because

0:23

he invented flame and hot cheetos but

0:26

because of the inspiration he gave to

0:28

the millions of people who heard his

0:30

story his legacy was a viral sensation

0:33

and this made her uncomfortable you see

0:36

lynn greenfield isn't just some negative

0:39

person hating on a good story

0:41

she's the real inventor of flaming hot

0:44

cheetos

0:45

after this discovery lynn greenfield

0:48

contacted frito-lay to set the record

0:51

straight and this started a chain

0:53

reaction that led us to where we're at

0:55

today but before we go any further you

0:57

need to be familiar with richard's side

0:59

of the story and let me warn you

1:02

it's heartwarming

1:03

[Music]

1:04

in the 1980s richard montenez was a

1:07

janitor at a frito-lay plant outside of

1:10

los angeles roger enrico was the ceo at

1:13

the time and he sent out a company-wide

1:16

videotape encouraging employees to take

1:19

more initiative and to act like they

1:21

were owners now while most employees

1:24

just brushed this off as corporate fluff

1:26

richard took it seriously

1:29

he was at a local grocery store when he

1:31

found himself studying the frito-lay

1:33

products on the shelves he noticed they

1:36

were all plain and lacking real flavor

1:39

and that's when the idea hit him the

1:41

time had come to do a chip with some

1:44

heat some real spice he snagged some

1:46

plain cheetos from the factory and he

1:49

and his wife worked to get the perfect

1:51

mix of spices until he found the

1:53

ultimate concoction

1:55

richard had created the first flamin hot

1:58

cheeto in his own kitchen he jumped on

2:01

the phone and called the ceo roger

2:03

enrico now the secretary was a bit

2:06

confused by a janitor calling for a ceo

2:09

but surprisingly she sent his call

2:12

through enrico loved the idea he told

2:15

richard he'd be at the plant in two

2:17

weeks and asked him to prepare a

2:19

presentation for the executives now in

2:21

richard's own words he couldn't read or

2:24

write very well and he had no formal

2:26

business knowledge but that wasn't going

2:28

to stop him he went to the local library

2:31

studied marketing concepts and prepared

2:33

100 plastic baggies with his cheeto

2:36

invention on the day of the presentation

2:39

richard stepped into the boardroom here

2:41

i was a janitor speaking to some of the

2:44

most highly qualified executives in

2:46

america the presentation was going much

2:49

better than he expected but just as it

2:51

was about to end an executive asked him

2:54

how much market share his invention

2:56

could get now richard had no idea what

2:59

market share meant so he spread his arms

3:02

wide and said that much market share

3:05

richard's invention turned out to be one

3:07

of the most successful products in

3:10

frito-lay history making the company

3:12

billions of dollars he quickly rose

3:14

through the ranks became an executive

3:16

and went on to give many public speeches

3:19

about his story he has written multiple

3:21

books and has a feature-length movie

3:23

coming out about him and then the

3:26

internet made richard a viral sensation

3:28

which ultimately led to an article that

3:31

came across the eyes of lynn greenfield

3:35

according to greenfield the feel-good

3:38

story about richard was a lie

3:40

she claims that flamin hot cheetos was

3:43

her project so she got in touch with the

3:45

company's legal team and let them know

3:47

what was happening this triggered a

3:49

company investigation which concluded

3:52

with frito-lay making this statement

3:54

none of our records show that richard

3:56

was involved in any capacity in the

3:59

flaming hot test market now you might be

4:01

thinking okay so he wasn't involved in

4:04

the test market but that doesn't mean he

4:06

didn't come up with the idea right well

4:09

richard claims that he came up with the

4:11

idea in a grocery store in california

4:13

but according to the investigation the

4:16

idea didn't come from california it

4:18

didn't even come from the corporate

4:19

office in texas

4:21

six former employees said the idea came

4:23

from corner stores in chicago and

4:26

detroit salesmen were noticing that

4:28

spicy snacks were selling well in that

4:30

area so they relayed this information

4:33

back to corporate who tasked the project

4:35

to the marketing department which

4:36

ultimately landed on the desk of lynn

4:39

greenfield

4:40

but wait a minute in richard's defense

4:43

he had that big presentation where he

4:45

pitched the idea of flamin hot cheetos

4:47

he describes this dramatic event as

4:49

having over 100 people most of whom were

4:52

top executives of the company so

4:54

regardless of where the idea supposedly

4:57

came from richard should have at least

4:59

100 people who can come to his defense

5:01

and verify his story right

5:04

well the la times tracked down 20 of

5:07

those executives and none of them

5:09

remember this famous presentation

5:12

one former project manager was recorded

5:14

as saying if that story existed believe

5:17

me

5:18

we would have heard about it now for the

5:20

sake of the argument let's assume that

5:22

these 20 individuals just have terrible

5:25

memories maybe this presentation did

5:27

happen but richard exaggerated a little

5:30

making it seem more dramatic than it

5:32

actually was i mean the man was writing

5:34

books and giving speeches it's

5:36

understandable that he might fluff this

5:38

up a little and besides richard still

5:40

has a very important card up his sleeve

5:44

the man who first believed in him

5:46

the former ceo roger enrico is a main

5:49

character in richard's story he's the

5:51

one who sent out the company-wide

5:53

videotape that inspired richard he was

5:55

the ceo who accepted the call from the

5:58

janitor he was the one who planned the

6:00

famous presentation and he's the one who

6:02

approved the development of flamin hot

6:05

cheetos in richard's latest book he

6:07

mentions roger enrico by name 60 times

6:12

so regardless of these other

6:13

inconsistencies richard has the former

6:16

ceo as his alibi

6:18

but there's just one problem

6:21

roger enrico wasn't the ceo at the time

6:25

his career with frito-lay started in

6:27

early 1991 and this was six months after

6:31

flamin hot cheetos were already

6:33

developed

6:35

enrico passed away in 2016 without ever

6:38

mentioning flamin hot cheetos publicly

6:41

now the evidence is clearly stacked

6:44

against richard at this point at the

6:46

conclusion of the investigation frida

6:48

lay came out with this statement we

6:50

value richard's many contributions to

6:52

our company especially his insights into

6:55

hispanic consumers but we do not credit

6:58

the creation of flamin hot cheetos or

7:00

any flamin hot products to him

7:03

how in the world did richard montenez

7:06

mislead so many people well in order to

7:09

answer these questions there's another

7:11

part of this story that's really

7:13

important do you remember when richard

7:15

said he called up the ceo roger enrico

7:18

to pitch him his idea and supposedly the

7:21

secretary actually sent his call through

7:24

well that phone call actually happened

7:27

this is that secretary her name is patty

7:30

and she vividly remembers richard

7:32

calling but she says this happened in

7:34

1993 after flamin hot cheetos were

7:37

already on the shelves so if that were

7:39

the case if flame and hot cheetos were

7:41

already developed then what was that

7:44

phone call about

7:45

this is where the story gets even more

7:48

complicated the la times found a

7:50

newspaper article about richard from the

7:53

early 90s this was while he was still a

7:55

plant worker the article said that

7:57

richard had developed a new snack that

8:00

was aimed at the hispanic market it goes

8:03

on to say that he even tested recipes

8:06

and came up with a marketing strategy

8:08

sounds pretty familiar well the article

8:10

goes on to tell us the name of the

8:12

product that richard developed

8:14

flamin hot popcorn

8:18

this snack hit shelves in march of 1994

8:21

as an extension of flamin hot cheetos

8:24

richard went on to develop an entire

8:26

line of products called sabritas and

8:29

this was a big project so frida lay

8:31

hired this guy as a consultant his name

8:34

is roberto sochinski and he remembers

8:36

richard specifically and this is

8:39

important he recalls richard designing a

8:41

marketing strategy with a local network

8:44

of women hosting tupperware parties now

8:47

this was a unique approach and roberto

8:50

who was hired on specifically for the

8:52

sabritas line remembers it well

8:55

richard talks about the tupperware

8:56

parties in his book but as you might

8:59

have guessed

9:00

he says it was for flamin hot cheetos

9:03

you might be starting to see a pattern

9:05

here there seems to be a lot of little

9:08

nuggets of truth in richard's story as

9:10

far as i can tell there are three

9:12

possible explanations to this whole mess

9:15

the first is that richard lied and i

9:17

would guess this happened over the span

9:19

of a few years maybe a decade richard

9:22

slowly started to conflate flamin hot

9:24

cheetos with his own true story with

9:26

these other products flamin hot cheetos

9:29

flamin hot popcorn what's the difference

9:32

the second possible explanation is that

9:34

richard has memory problems there's an

9:37

area of study in psychology called the

9:39

misinformation effect and it deals with

9:41

how easily our memories can be

9:43

influenced over time i don't want to

9:46

speculate too much on this but in my

9:48

research it seems like this could easily

9:50

apply to richard's situation the third

9:53

and last possible explanation is that

9:56

richard is telling the truth when the la

9:58

times article dropped it caused a pr

10:01

nightmare for frito-lay a lengthy

10:03

statement was quickly issued defending

10:06

richard reiterating his importance to

10:08

the company and people took this as a

10:10

win for richard saying that the l.a

10:12

times article was debunked and that

10:14

richard was in fact telling the truth

10:17

the only problem is that the statement

10:19

never addressed the real issue it danced

10:22

around the only question that actually

10:24

mattered did richard montenez invent

10:27

flamin hot cheetos additionally

10:30

frito-lay never raised any issues with

10:32

the la times article they never asked

10:34

for corrections or amendments but

10:37

regardless maybe this entire

10:39

investigation was rigged against richard

10:42

maybe he did in fact invent flaming hot

10:44

cheetos after all

10:47

the man is a genius i'm a genius

Interactive Summary

The video investigates the origin story of Flamin' Hot Cheetos, contrasting the popular narrative of Richard Montañez, a janitor who claimed to have invented the snack, with findings from an internal Frito-Lay investigation and journalistic inquiry by the L.A. Times, which suggest the product was developed by marketing teams. It explores the possibility that Montañez, while a successful Frito-Lay employee who did develop other products, may have conflated his actual contributions with the invention of Flamin' Hot Cheetos over time.

Suggested questions

4 ready-made prompts