Hey everyone. Thank you so much for

joining me today for GrokBot for post

sales. My name is Blake and I am an AI

deployment manager here at SpaceX AI and

I'm really really looking forward to

chatting with you all about GrokBot

today.

All right, so let's set the stage. What

are we going to be doing for the next 45

minutes?

One, I said hi, welcome, done. Then

we're going to talk about GrokBot. We'll

introduce it, why GrokBot is great,

specific post sales use cases. So post

sales is kind of determined by anything

if your customer facing after that sale

gets done. It can include a lot of teams

and really excited to talk about those

use cases. We'll do a demo, get in the

product, learn about what we learned,

recap that, do a Q&A, and then for those

of folks in here, we are going to build.

All right. Okay, so this is the AI

maturity curve. This may look familiar

to some of you. We've been talking about

this a lot, especially at SpaceX AI,

because AI is moving so quickly, we're

finding that a lot of folks are in very

different places along this maturity

curve. But this is kind of where we're

at. So it started off with just chat.

All right, you were asking a chatbot

coming in and maybe asking one simple

question.

And the next evolution is actually

really clear to us at SpaceX AI. We're

moving from chat to co-pilots, to bots,

to having full teams of bots that can

support you in all the work that you do

from start to finish.

And that's where I think GrokBot becomes

really powerful. So a lot of you

probably have been in GrokBot before,

but those of you who haven't, let's talk

about a little overview.

This is GrokBot. May look familiar, it

looks a little bit like iMessage if

you're an Apple user.

I do feel bad for all the Android users

out there cuz we really did copy

iMessage here.

But this is GrokBot and it works as a

team of agents. So, you have a bunch of

different bots who have different

skills. They can take tasks, work them

from complete start to finish here. They

have MCPs, APIs, and they actually even

have their own virtual computers. So,

think of them as like a teammate that

can really get anything you want done,

and we'll take some use cases and put

them through Grockbot to show you

exactly what that means.

So, like I said, easy as iMessage. You

have your bots on the left-hand side.

You have you can pin people to the top.

They're also on 24/7. So, that's one of

my favorite things. You can go to sleep,

you can go out of the office, you can

shut your laptop. I've seen feel like we

went through a stage here where people

are walking around the office with open

computers. Uh with Grockbot, no longer.

You don't need to do that anymore. They

use the tools just like you. Like I

said, they have their own virtual

computers. They finish their work, they

can send you screenshots, screen

recordings, listen to podcasts.

Really, the sky is the limit. I feel

like sometimes the hardest part is

thinking about what you actually want to

get done with Grockbot, and think big

here. So, we'll be doing that a little

bit today.

All right. So, let's talk about

post-sales. So, post-sales. So, I'll

give you a little bit of like context

into my role because a lot of these are

very personal to me and the things that

I found really successful. So, I said

I'm an AI deployment manager, and that

means after the sale is done and they

come on to the SpaceX AI platform, I

work with a bunch of customers to make

sure that they see ROI, they're

successful. So, what does that mean? It

means lots of emails, lots of Slacks,

Teams messages, meetings, conversations,

and I have a lot of things going on. So,

for those of you who are in post-sales

watching this, that probably sounds

familiar to you.

Um so, here are my specific use cases. I

could have probably made 20 of these

slides. So, if you ever want to talk

more about these, you let me know.

So, first one, this is one of my

favorites, morning status board. I wake

up the same time every day. I check my

GrokBot. I look and I can see exactly

what's going on for the day. Any fires

happen overnight? Who do I have meetings

with? What did I say that I was going to

do yesterday that I didn't do? Not that

that ever happens. Um what's going on

for the day and how can I get set up?

So, that's one of my morning status

board pieces. Then I have call prep.

This is a great one because it's very

much just in time in the sense that 15

to 20 minutes before a call, it pings me

who's on the call, what their title is,

what we talked about last time, a

suggestion of maybe something new that

launched since we talked previously, and

maybe a suggestion for something to

bring up to them, and then anything that

I need unblocked.

So, instead of taking the time to go

review your notes, check through, you

can actually just get your call prep

from GrokBot.

Another one is a follow-up desk. This is

actually one of my favorites and we're

going to walk through it live today.

So, what happens is

let's say my day is 9:00 to 5:00. I

would say 75% of that is usually spent

in meetings because it's what I find

most energizing. I love talking to my

customers. I love strategizing, being

there personally. Um but a lot of the

work in between those gets piled up if

you don't have time to actually come

back. So, the follow-up desk is a really

great option for the second a call ends,

my bots get the granola notes,

transcript,

they pull all the context that they

need. They draft my reply. They create

materials that I may need. So, it

basically takes care of all that in

between work,

drafts it for me. I'll check it out and

then decide if I want to send.

So, that's one of my favorite use cases

up here.

We also have a promise keeper. Um this

one's important to me because I want to

make sure that I do what I say I'm going

to do. So, if I say I'm going to do

something, Promise Keepers always

watching to make sure it lets me know to

actually follow through with that. Um

that's one of my favorites. On the other

side is an ask watch. So, if I've asked

someone else to do something and they

don't get back to me, back in the day,

you know, that gets like sucked into the

abyss of emails or slacks and gets lost.

Uh but no longer because ask watch has

my back. And then finally, account

reset. That we're actually going to walk

through this today. If you're in post

sales or work with a good amount of

customers, sometimes it feels like

there's a lot of things in motion. And

so, what we like to do is talk to my

bots, say, "Hey, I need just an update

on where this is at." It knows exactly

like the kind of response that I'm

looking for and sends me a full download

of everything. It also actually tells me

a joke in the beginning cuz usually if I

send the account reset, I'm feeling a

little stressed. And it's always a space

joke. So, we'll see what it comes up

with today. Um so, these are my six main

use cases. Like I said, many more in in

the head. Uh can share those out with

those of you live today.

Okay. So, let's meet my team.

Gus is my best friend. All right. So,

Gus is my chief of staff. Gus and I are

homies. So, we talk all day long. And I

actually only I I think this is maybe a

little bit unique in the sense that I

only talk to Gus. So, a lot of people

how they use their bots is they talk to

a lot of their specialists. And I tried

this, but I'm very distractible and I

needed one best friend to get me through

everything. I didn't want to manage a

team of 10. So, Gus manages a team of

10. I'm in a team of one to two,

depending on the day. Um so, Gus is my

chief of staff. We'll work through with

him a lot today on the demo.

Then we have Frankie. I have a lot of

follow-ups to do. So, Frankie's my

specialist on follow-ups. We have Wally

who knows my voice. Specifically, I

sent, you know, a ton of emails and

Slacks and things that I've written in

the past, so it really knows what I'm

doing. So, if you're setting up your

Grok bot, definitely make sure that you

go in and send it things that you've

written, so you don't have to start from

scratch.

Um but it also knows different personas.

So,

it knows who I'm talking to. If I'm

creating or if it's drafting an internal

Slack for me, it's not going to be super

formal. It's going to probably be in all

lowercase, maybe add an emoji here or

there,

uh keep it very casual. If it's

messaging an exec or emailing an exec,

it's going to be short, to the point,

formal, and it also knows kind of like a

little bit of my style. So, we'll work

with Wally today, too.

Then we have Trudy, my source of truth.

Uh Trudy's fabulous because specifically

at Scale 6 AI, we have lots of

platforms, lots of documentation, and I

want to make sure that I ask a question

that I get the right answer. And so, I

have Gus go to Trudy if we really need

specific information, I need sources for

it, and he'll send it back to me.

Then we have Scout. This is another good

one. One of my I guess I love them all.

I'm saying they're all my favorites, but

they're all great. Uh Scout is my

internal radar. So, I feel like one of

the things that comes up, especially at

Scale 6 AI, is we launch a lot of new

things, updates come up, there's a lot

happening internally. And before I was

juggling probably 30, 40 Slack channels,

also email updates for really important

things. And so, actually every day Scout

updates me, and that's why I said one to

two, I manage a team of one to two

depending on the day, cuz Scout usually

updates me directly on what's new, what

I need to know, link me directly to that

Slack channel, um and just keep me in

the loop.

And then account, that's not actually

its name. You can come up with a fun

name def- based on the account. But

since we're talking about post-sales

today, we're assuming you probably have

a book of accounts or specific accounts,

and my best way my favorite way to do it

is to have an account specialist for

each account. So, the account specialist

knows everything that they need to know.

They have all the context. And so, you

can basically have your own employee who

has dialed in on that specific account.

And so, I suggest you make one for all

of the accounts you have. If you're

working at scale and you have 1,500,

there's probably a better way to do

that. Uh but, these for medium to small

books, definitely suggest.

So, this is my dream team takeaway. Gus

is my best friend.

All right. Should we do a demo?

Woo! All right.

So, let's hop into

Grockbot right now.

So, to avoid

let's just anchor, I guess, on this

right now. So, this is what Grockbot

looks like.

And Grockbot is very simple in the sense

that you have your bots on the left-hand

side.

You have pinned bots. So, if I wanted to

right-click and pin someone, I can pin

them to the top if I know I'm talking to

them a lot.

You also have your marketplace. So, this

is where you can grab bots from other

people, or you can connect to different

plugins like Gmail, Google Calendar,

Slack, etc.

And then, each bot has their own

computer, which we talked about a second

ago. So, you'll see over here on the

right, it has its own computer to open.

So, you can specifically grab things in

Google Chrome. It can open PowerPoints.

Um there's even this button on the top

that says teach a task. Very cool skill.

You can come in and it can watch you,

remember what you did, and then repeat

that for you.

So, those are the VMs. All right, so you

can see the team that I just introduced

you to on the left. We have Franny,

Wally, Trudy, Frankie, and Scout.

Down here, you'll see we have my my

account bots.

And then, we have staff meeting, which

we'll use in a little bit.

So,

to get us started, I'm really busy right

now. So, I'm going to tell Gus, I'm

going to say, "Can you join the internal

learnings call for me right now?

Send takeaways when it's done."

So, I can actually have Gus join my

internal learnings call, and I wouldn't

have it do it for just any call, so you

want to be protective over what it does

for this. Um but, sometimes there's a

lot of new things coming out. And so,

what I know is this upcoming meeting is

a branding update for my company,

Flywheel, in this demo situation.

And it's going to come in and start

joining the Google Meet. So, you can see

it's clicking around.

It's muting. It's turning up its camera.

I'll let it do its thing, and we can

come back to it.

But, it's going to put in my name, and

then it's going to actually write in the

chat, "Hey everybody, this is Gus

Blake's bot."

And we are going to I'm going to sit

here and send takeaways.

All right, so thank you, Gus. He's

joined the chat. He's going to send a

few updates when he's done.

All right. So, let's move to the next

thing. So, I told you and promised you

that we would talk about post-call

follow-ups. I think again, in

post-sales, this is really important.

You want to make sure that uh your bots

are working for you while you don't have

extra time. And so, these are the

perfect opportunities to do that. So,

one of my accounts is named Harbor. So,

I'm going to write into Gus, and I'm

going to say,

"I'm done."

Okay, we won't sign in cuz this is going

to take too long, but he can join the

the call. It's very cool. Um I'm going

to say, "I'm done with

the Harbor call.

And usually this would happen

automatically, but for the demo use

case, I decided I would prompt it to

move.

Um I also it just sent a because the

handoff was dismissed and I told GrokBot

that I was doing a demo today, which is

actually this is a cool example, is it

sent what an outcome would be after it

left the call just in case. So, it went

into the call

and then shared what decisions were

made. There's this new branding, sent me

the link to the new branding,

put it in the asks and owners and things

that it needed to work on.

So,

cool outcome of that.

So, I said I'm done with the Harbor

call. It's going to work on the Harbor

pack.

Here's what you'll notice. As I said, I

like to only talk to Gus, but Gus

doesn't have the expertise that

everybody else has. So, Gus has messaged

Wally,

Gus has messaged Frankie and Harbor. So,

since it was a Harbor call, we have to

do a follow-up and we have to do some

writing.

He's going to message those three bots.

And just like that, I get a pack back.

Um and it gives me everything that I

need to do with the click of a button.

So, Harbor post-call pack is ready,

drafts only. I've made it very clear

that I only want drafts. I never want it

to send anything on its own.

So, it dropped it something in Gmail.

Let's check out Gmail.

Great. All right, so it knew that I

needed to talk to Maya, it knew that I

needed to talk to Priya. It wrote a full

message for me. Hey Maya, exclamation

point. Like that's clearly me. I'm such

an exclamation point person. And wrote

it all out in my voice with everything

that I needed to do. So, what I'll

probably do in like realistically, tweak

a few things, and then we'll talk about

how this improves the system after. But

I'll tweak a few things, press send, and

it's done.

Let's see what else it did.

All right, it's writing a Oh, it's

slacking Alex. So, Alex is the AE on the

account. So, we're going to look at a

draft in Slack.

Let's see.

Perfect. Okay, so it's going to put it

into the post-sales account, updating

Alex. Hey Alex, just chatted with

Harbor. We're going to meet with the new

champions next week. Working on a ROI

PDF.

Perfect. So, I'll tweak that. So, one

out two out of three done. And then,

during the call, we they requested an

ROI one-pager. How to How to manage ROI,

how to measure ROI.

And it actually went in, worked with

Frankie to use the Flywheel branding

to build a fully beautiful

ROI collection document.

So,

one, it does that very quickly. Two, it

takes all your contacts, works with your

account specialist, works with all your

other bot specialist, and builds what

you need to kind of get you through

the follow-up that probably used to take

at least 45 minutes before.

All right. So, we're feeling good so

far.

Um this one, I'm going to go into Franny

directly, just because we've been in Gus

a lot, and I will show you how to go

into other uh other bots.

So, for Franny, I want to see another

virtual machine use case. I think that

would be fun to look at. So, I'm going

to say, "Make me an ROI form

for Northwind."

Northwind is one of my accounts.

Also, why this is While this is loading,

you'll see that you can actually add

labels to different accounts. Um which

is really helpful when it comes to

just figuring out who they are. Like, I

have this labeled as as chief of staff.

So, if you ever want to add a label, you

can do that in its description.

So, what it's actually going to do is

open up forms

and start building

a draft of our ROI form.

So, you can see it's opened up a form.

It's going to start clicking around.

The speed of these tasks depends on what

the task is. Um but I know at SpaceX AI,

it's been a big focus of us to make sure

our models are really good at VM work.

Um so I'm very excited to see where that

goes. All right, so we've added in

Northwind Logistics,

Flylow check-in.

Things are looking good.

All right, we'll let this work. We'll

check back on Franny in a second.

Another use case I gave you earlier that

I wanted to talk about and demo is where

they say the the space joke. Aren't we

curious to see what space joke they have

for us? So I'm going to say,

"Where are we at with Harbor?"

Okay? It knows that when I say where are

we at, it could be "I'm stressed about

Harbor." You know, you can have it you

can say whatever you want, but Gus knows

when I say where are we at with Harbor,

I need space joke pronto, and I need an

update on where the account is.

So let's let it do its thing.

It's going to reply to me, and usually

it'll message other agents. Oh, yep.

Okay, so it messaged some other bots. We

have Harbor, Frankie follow-up, and

Scout. Wants to make sure it collects

the full picture,

so we know exactly where we are.

You can also track and see what's

happening with messages here.

It updated me, still waiting on Frankie

and Scout.

Now it's just waiting on Scout, and

we'll get a response this way.

So while we're waiting on that, let's

check back in on this form. It's

probably not done yet. You can see it's

starting to enter in

different questions. So it knew it was

for Northwind. It knows usually how we

like to collect ROI, and it's starting

to build that out here.

Sometimes I like to watch the VM cuz I

just think it's really cool and how it

can click around.

If this is something you do often, and

you don't want it to guess on the

different steps that it does, again the

teach a task button is a really good

option.

Okay.

Let's go back to Gus and see where we

are at with Harbor.

Here's a joke because life's not that

serious. How do you organize a space

party? You planet.

Thanks, Gus. You're the best. Um all

right, so it tells me what's at risk,

who the people are, blockers, open

promises, Slack, what's happening, and

what to do next. I don't know about you,

but like clearly since I only really

talked to one agent, I need very

specific things sent to me all in one

beautiful pack, and this has been one of

my favorite things to use. Um and so you

can easily set this up with your bot,

tell it what you want the output to be,

and you don't have to do the joke, but

it's fun.

Um and then it will do that for you.

All right. Franny form is still working.

But you'll notice something interesting.

So, it's actually messaged Frankie. It's

messaged Harbor. None of these people

have See how this guy has a little green

circle on it? It'll be blue kind of like

iMessage when it's ready for me to open.

None of these people have pinged them to

me because I don't want to be bothered

with my 10-person team. I want to be

bothered with who I'm just talking to.

Franny will talk to me directly if I

talk directly to Franny, but otherwise

it's all going to go through Gus. And I

find that really cool and convenient,

and you can just really build it in the

way that you want.

So, while it's doing this, I'll show you

one last demo use case, and then I'll

talk about pulling this all together and

building it as a system.

So, let's use a staff meeting. So, I use

staff meetings for when it can pull in

different bots to have a conversation

about something that requires a lot of

different perspectives. This is good for

honestly a lot of different types of

roles. You can check for bias. So, if

you want to say like, you know, I don't

want you to always bias towards a

specific customer,

um it's good to bring all the voices

into the room.

So, let's run a staff meeting. We can

say,

um, start a staff meeting

to talk about what I should spend the

next

and only free hour of my day

today.

And what you'll see, too, is

Grockbot's really good at multitasking.

So, even if it was still working with

Frankie and Scout on this follow-up

about our update about Harbor, it would

also be able to work with me and work

with the staff meeting. So, Grock can uh

bot can juggle a lot of pieces at once,

which is great.

So, the staff meeting is live.

Let's look at the tab for their takes.

All right. So, Gus called a staff

meeting. Gus said, "Blake has one free

hour left. What are the one to two top

priorities we want to focus focus on?"

And I tell them to always disagree. It's

not helpful, and especially with AI, you

don't want them always just agreeing on

everything. So, come in, disagree, fight

for my time, and then tell me what makes

the most sense.

So,

it looks like Harbor, oops,

looks like Harbor has said some stuff on

SSO first tracks. I actually ran one

earlier to, um,

show this as well, but you can see that

they'll like literally have a

conversation with each other.

Northwind comes in and says, "Don't

spend the time on us.

There was a usage dip, but everything's

fine. Soft later only if you have time."

Uh, Brightline also says, "Don't spend

it on us." Which is great. I bet Harbor

has something to focus on. It seems like

Harbor has something for SSO.

Frankie follow-up says, "Protect the

cap. This needs to go out now.

And if you have more time, focus on the

SSO problems."

And Scout agrees.

So, they're coming in, they're having a

conversation, and Gus will usually

return back to me once the staff meeting

is over,

and

tell me what the final takeaway is and

what we want to focus on.

Okay, let's check back on Frannie.

I bet the form's almost done.

Great. Looks like it's done. It was

starting to publish.

The The form is done. We have what team

and role are you on? What are your

primary use cases? What does done look

like? Great. So, we're collecting that.

So, you can see that we have a lot of

things moving at once, right? So, you

want to design your system to be one

that is able you're able to track

easily. So, play around with it as

you're setting up bots, and do what

works for you because everyone's really

different.

So, it's finished. It told me the

questions that it wrote, the share link,

and the edit link. It asked if it wanted

me to send it for me. So, very exciting.

And then,

all right, staff meeting's in. Go first.

So, we need to focus on the SSO. Next,

we're going to send Maya the next step

email, which they actually already

drafted in my Gmail. We saw that

earlier. And then, we can hold and park

a few of these other things that we

don't need to focus on right now.

All right. So, that's the majority of

what I wanted to show you inside

Grokbot.

I hope you're feeling pretty confident.

Let's just quickly rewind on how to get

to this end state and what I suggest.

I think one of the most intimidating

things about something so possible like

Grokbot is that feeling of a blank page.

Usually, people do some research, and

they go in, and they're like, what have

other people made, or what can I do? Um

I'm going to tell you what I did. It was

actually really, really helpful for me.

So, I actually took 10 to 15 minutes,

and I put a voice memo on my phone. can

also click this

voice uh to talk on Grokbot directly,

but I'm a pacer, so I have my phone. I'm

pacing around, and I spent 10 to 15

minutes talking about what I do for

work.

Hi, my name is Blake. This is my job.

Here's what I like about my job. Here's

what I'm struggling with right now. Here

are the processes that I think are

broken. Here are the things that I feel

like we could do better.

And so, I went and talked through It was

a very long transcript. I copied and

pasted this transcript. I sent it to my

first bot. He wasn't even Gus yet. Hard

to think in the back of the day. Um sent

it to him, said, "Hey,

I need a system that's going to work for

me. Help me build it."

So, sent it.

Gus, I'll call him Gus. Gus came back

and said, "All right. Seems like you

love doing things directly, talking to

customers. Let's make sure we have

enough time for you on your calendar to

do that.

Seems like this process is broken, or

you're constantly checking Slack

messages. Let's take that off your

plate." So, if you want something

specifically built for you, no matter

what role you're in, my biggest piece of

advice is to start with context. There's

so much that lives in your head, and

it's really, really powerful. So, you

want to take that out of your head, give

it to Grokbot, and Grokbot will do the

rest.

Another thing about getting set up and

started is if you get stuck, or if you

have questions, Grokbot usually has the

answer. If you wanted to really push

through things and try to figure it out,

say like, "Don't stop until you figure

this solution out." Um

so, getting

started with maybe some of these use

cases, a voice memo, I think you're

going to be in really good shape.

The second piece of advice I have is uh

creating this and making it into a

system. So, something really cool about

Grokbot is it learns what you like, it

learns what you don't like, it starts to

adapt and change with you. You almost

invest in Grockit like you invest in

another co-worker or direct report.

And

so it's going to do that. But I also

built systems on top of this setup that

will actually take care of that a little

bit more.

So on the right you'll see some of my

routines. These are things that run

automatically. So weekly at 8:30 I'll

get my daily brief or my unfinished

promises that I was telling you about

earlier, 9:00 a.m., 1:00 p.m.

or Friday dashboard.

But one of my favorites is this thing

called a self-improvement scan.

And the one part of it that I actually

really really love is number two. So

one, it creates a full system audit. So

if I'm doing things manually and I'm

sending them or it's checking my Slack

and it's noticing that I'm doing a lot

of things that I'm not asking bot for

help with, it's going in and saying,

"Hmm, seems like we could automate this.

I have an opportunity." and sends it

back to me every single Wednesday.

But number two is I feel like the piece

that has really helped me the most is

the voice learning. So the less I have

to edit my drafts, edit my Slacks, edit

my emails, the better. And

what it does is it goes in and takes the

delta of what it drafted versus what I

sent,

finds the delta of that, sends it back

to Wally, Wally updates its rules, and

so continuously gets better and better

and better. And so one of my other

pieces of advice for you is to make sure

that you make this a system.

All right.

So let's go back for a second,

jump out of the demo,

and do a quick recap on what we learned.

We just talked about a few of these.

One, start with a voice dump.

I feel like also I usually say this and

I call this the imagination gap. Grockit

is so capable, all right? The thing

probably holding back your Grok bot is

you thinking about what is actually

possible. So, have it push itself. How

can you make this better? What could we

do? Think outside of the box. Um you

don't need to have all the answers. So,

start with that voice dump, give it the

context, you're going to be in great

shape.

Two, personal suggestion, a little bit

biased, put a bot in front. All right?

Gus has saved my chaotic self

um from getting overwhelmed in a bunch

of different chats, and Gus manages a

team. So, you don't have to manage a

team of 10, you can manage a team of

three managers.

Build it how you want, just tell the

agents, they'll take care of it for you.

And then three is make it that living

system. So, you want to make sure Grok

bot 90% of that Grok bot's going to do

on its own. It's really good at that.

But put a little bit of extra in the

things that you really find important.

Like for me, I need my voice.

I love an exclamation point. You know,

Grok bot didn't initially love an

exclamation point, and so I have taught

it to have a little bit of personality.

Maybe tell a joke about space.

Okay, that was really fun. I hope you

learned something.

I'd like to take the next 15 minutes to

answer a few questions.

Um we can do it