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Robinhood wants to replace your bank

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Robinhood wants to replace your bank

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313 segments

0:00

So, our vision is we want to be the

0:01

financial super app or the family of

0:03

apps. And if you look at it, we can

0:05

serve customers across a wide variety of

0:07

products. So, Vlad actually demoed a lot

0:08

of our apps yesterday. So, everyone

0:09

knows the core app, that's where we got

0:11

started. We have a banking app now, you

0:12

can get checking, savings, credit card.

0:15

We have a non-custodial wallet where you

0:16

can uh use DeFi. And we have the Trump

0:18

accounts, which is doing really well to

0:19

help uh America's children start to

0:21

investing. And so, the more you look at

0:23

it, anything you want to do for your

0:24

financial lives, Robinhood should be

0:26

able to do that for you.

0:27

>> Do you still view the company as

0:28

fintech?

0:29

>> Uh you know, fintech is a little bit of

0:31

a misnomer. We are a technology company

0:33

that happens to be in finance. And so,

0:35

all of our product managers, all of our

0:36

engineers, everybody is there. We're

0:38

highly regulated, and we take that

0:40

seriously. But, for us, it doesn't

0:42

matter what the title is. Like, are we

0:43

serving customers' lives? And if you ask

0:46

them, many people say, "I bank with

0:47

Robinhood. I do my finances with

0:49

Robinhood." And that's what we're

0:50

focused on.

0:51

>> Who's the core customer nowadays?

0:52

>> Yeah, so if you look at our median

0:54

customer, 35 years old, tend to be

0:56

widely distributed across the US,

0:58

uh tend to be married, educated, one or

1:00

two kids, cat or a dog. Like, that is

1:02

[laughter] that is our prototical

1:04

prototypical customer. And they want to

1:06

use us for all their products. So, they

1:08

typically come in, I want to start my

1:09

first equities, I want to have a

1:11

retirement account, I want to get the

1:12

credit card. Then they discover

1:14

Robinhood Gold. Then they start to use

1:16

other products. And so, when I joined 8

1:18

years ago, our average customer was

1:19

actually 27, 28. Our customers are aging

1:22

with us, they're getting more wealthy.

1:24

Now, they want to use more and more of

1:25

our products. And so, that's how we're

1:26

building for them.

1:26

>> Where do you think is You talked a lot

1:28

about this on the on the earnings call.

1:29

Where do you think you're gaining market

1:30

share from?

1:31

>> Uh a lot of the legacy incumbents. And

1:33

so, uh for us, as I mentioned, we are a

1:35

technology company, we can move fast.

1:37

You can never get complacent. And so,

1:39

our view is you should be at

1:40

disadvantage if you're not trading on

1:42

Robinhood. That's why we're iterating,

1:44

that's why we're building AI products,

1:45

that's why we we keep coming out with a

1:46

lot of these newer uh vectors. And if

1:49

you do that, a lot of it comes from

1:51

incumbents, a lot of it's actually new

1:53

investors as well. So, we survey

1:54

customers, about 50% of them tell us we

1:57

are their first brokerage app. And so,

1:58

by design, 50% are coming from other

2:00

places, but 50% are also new to the

2:02

market. So, it's a little bit from all

2:03

over the place.

2:04

>> The S&P 500 is still, you know, even

2:06

with the the tech semiconductor route,

2:09

still trading near record highs. What

2:10

have you seen in terms of You just

2:12

mentioned it, too, a little bit, I

2:13

think, new investors.

2:14

>> Mhm.

2:14

>> Uh that those sub-25-year-olds, is that

2:17

bringing them into the market?

2:19

>> So, a lot of our investors, they tend to

2:20

be techno-optimists. So, they tend to

2:22

invest in technology, they tend to have

2:23

a long-term view. So, anytime you see

2:25

drawdowns, for example, so in Q2, we saw

2:27

some volatility, they actually use it as

2:29

an opportunity to invest. And so, they

2:30

invest in technology companies, chip

2:32

companies, AI, energy. They really

2:34

believe in America's future, and that's

2:36

where they put their money in. And I

2:37

think a lot of people think of Robinhood

2:39

as, "Hey, it's just a trading account."

2:40

We actually have a lot of people who put

2:42

in their retirement accounts or their

2:43

ETFs. And what we tend to see is they're

2:45

optimists, and they have a long-term

2:46

view, and so that's what we see a lot of

2:48

customers start with.

2:49

>> Mention America's future. Uh how are the

2:51

Trump accounts doing since launch?

2:52

>> Oh, it's it's going fantastic. And so,

2:54

really great partnership with the

2:55

Treasury, the National Design Studio,

2:57

BNY. Uh we shared some numbers

2:59

yesterday, but over 7 million people

3:01

have already signed up. A billion and a

3:03

half of assets have already flowed

3:04

through our system. But, the really nice

3:06

part is we are just getting started. So,

3:08

we're starting to build a great employer

3:09

portal. If you're an employer like

3:10

Robinhood, for example, we'll match our

3:12

employees, so we're building that out.

3:13

Donations, Michael and Susan Dell gave a

3:15

massive donation, and so we're building

3:17

that out. Um I think this is going to be

3:19

transformational for the next

3:20

generation, and this is just V1, but the

3:22

initial uptake has been really great.

3:24

>> How do you see that, you know, these

3:25

accounts evolving over time?

3:27

>> Yeah, so they're meant to be low-cost

3:29

ETFs, buy and hold. You can actually go

3:31

in the app and simulate what's going to

3:32

happen in 18 years and 60 years. What

3:35

we're trying to show is just the benefit

3:36

of compound interest. If you start

3:38

early, it's actually really powerful.

3:40

And then what we hope is it just keeps

3:41

people to discover investing, whether

3:43

it's the parents or whether it's the

3:44

children. Um and so, a lot of the

3:46

investment has been focused on

3:47

education. How do you explain the stock

3:49

market? How do you get to people to

3:50

start? And then once they get started,

3:52

it open up a lot of different doors.

3:53

>> Within those 7 million accounts, are

3:56

those new customers to Robinhood, or

3:58

those were folks already on the

3:59

platform?

4:00

>> So, these are people who have signed up

4:01

to use it either directly in the app or

4:04

on the

4:06

IRS website. So, we're not including

4:08

those in our customers today. We are the

4:10

sole trustee and custodian. So, all the

4:11

assets that come in, we custody. We

4:13

actually don't include those in our

4:14

numbers today.

4:15

So, for us, we're starting with let's

4:17

build the app, let's make sure it works,

4:19

and then what you'll see over time is

4:20

you know, how do we share it with our

4:21

KPIs going forward.

4:23

>> One business I think I know it surprised

4:24

me is the strength of this events

4:26

business. It has come on strong what 18

4:29

months since launch.

4:30

>> Mhm.

4:31

>> Where do you see that business going,

4:32

and what are the drivers behind that?

4:33

>> Yeah, it's it's been incredible to see

4:35

the uptick. So, a couple things we're

4:36

working on. We're adding more

4:37

selections. We have multiple thousands

4:39

of contracts today across economic,

4:41

sports, financial, lifestyle. So, making

4:43

that making the product better. If you

4:45

look at it, you mentioned it's only 18

4:46

months old. The app has got better, the

4:48

design has got better, discoverability

4:50

has got better, so we're working on

4:51

that. We also vertically integrated in

4:54

the quarter, meaning we bought our own

4:55

exchange. By doing that, we can actually

4:57

give customers better pricing. And so,

4:59

what you saw in this quarter is we

5:00

lowered our pricing for customers. So,

5:02

not only is the product getting better,

5:03

it's now cheaper to trade. I think we're

5:05

just scratching the surface. You know,

5:06

we said before we're at the beginning of

5:07

a a super cycle for this. What we're

5:09

seeing is customers want to use it.

5:11

We're seeing use cases we didn't even

5:12

expect. You know, I've given an example

5:14

before, but during weather storms, we've

5:17

seen people hedge their flights by

5:18

buying weather contracts. Like, that's

5:19

not something we're expecting.

5:21

>> different level.

5:22

>> Yeah, it's So, it's a really brand new

5:24

growing asset class, and I think we look

5:26

out 5 or 10 years, like this could be as

5:27

big as the equities market.

5:29

>> The passing of the Clarity Act, does

5:30

that reawaken crypto?

5:32

>> You know, I think it's nice to have. So,

5:34

we have come out and say we would like

5:35

it to pass. We believe it's important to

5:37

have legislation. Really, you don't want

5:39

it changing from administration to

5:40

administration. You just want to know

5:41

what the rules are. For us, it's not

5:43

existential. Like, it's great, it's

5:45

important, but if it doesn't, we have

5:46

other ways to give customers high yield

5:48

on their on their interest, whether it's

5:49

through banking or the brokerage. Um so

5:51

we're hoping it passes. Um but again,

5:53

it's it's a nice to have. And And what

5:55

are we focused on? We're focused on the

5:56

infrastructure layer. Tokenization, we

5:58

just announced the Robinhood chain,

5:59

fastest ever to 100 million

6:00

transactions, over 10 billion of DEX

6:02

swap volume. And so if you build great

6:04

infrastructure and products, the asset

6:06

class is going to move around. Uh but

6:08

that's what we're spending our cycles

6:09

on.

6:09

>> the last time you and I talked, it was

6:10

around or just before the SpaceX IPO.

6:13

And uh Robinhood gave access or what was

6:15

pre-IPO access for SpaceX. How do you

6:20

How do you assess the stock slide since

6:22

IPO? And what do you say to those retail

6:24

investors that now I mean they've gotten

6:25

burned by whatever I mean the stock's

6:28

down what, 40, 50% or whatever it is?

6:30

>> Yeah, it's a good question. So we don't

6:31

comment on any particular stock. So it's

6:33

a In general, you know, we stand for

6:35

access. Uh stocks can go up, stocks can

6:38

go down. It didn't seem right to us that

6:39

one of the most historic IPOs in

6:41

history, retail would be left out. So we

6:43

were really excited to be able to

6:44

support it. We had nearly a million

6:46

customers that put in orders. Um

6:48

and we'll see what happens on the long

6:50

term. Our customers, as I mentioned, are

6:51

long-term bullish. And so many of them

6:53

are probably still buying it right now.

6:55

Um and so we're going to continue to

6:57

support them.

6:57

>> I was just going to ask you. So you will

6:59

you will still support you will still do

7:00

what you did for SpaceX for other IPOs?

7:03

Even though, look, a year after a lot of

7:05

IPOs go public, they all I mean a lot of

7:07

them just don't do well.

7:08

>> Yeah, it's um it's a it's a mix. Like

7:10

some go up and some go down. We don't

7:12

want to be paternalistic. Like we're not

7:13

going to say you can't access this. I

7:15

think that's even worse. Customers

7:16

should do their own research. We think

7:18

it's important. These are riskier

7:19

assets. But for us, if you give

7:21

customers access, you give them the

7:22

education, they're adults, they should

7:24

be able to make decisions. So we're

7:25

going to continue to support a lot of

7:27

the uh the upcoming IPOs. We actually

7:29

just got our license to be an

7:29

underwriter now. So we actually want to

7:31

go even deeper in helping both companies

7:33

>> When was that?

7:34

>> Uh we announced this a few months ago.

7:36

And uh we haven't underwritten an IPO

7:38

yet, but we have our license. We're

7:39

FINRA approved. And so you should expect

7:41

in the near term, you may actually see

7:42

Robinhood underwriting IPOs.

7:43

>> So, that mean you mean going toe-to-toe,

7:45

going back to the bank question, going

7:46

toe-to-toe with my Morgan Stanley and

7:48

Goldman Sachs?

7:48

>> We will we will be up there and I hope

7:50

in a couple years the same way you think

7:51

about Goldman or Morgan Stanley

7:53

underwriting an IPO, you'll be thinking

7:54

about Robinhood.

7:55

>> How big is this team? I mean, how big is

7:57

the team you're hiring for these

7:58

>> We are hiring. You actually go to our

7:59

website, we have a lot of open roles

8:00

>> I'm applying right now. That's my prior

8:02

life. [laughter] That's my prior life.

8:03

>> Uh right now we are building it out.

8:04

It's nascent and I think we have said

8:06

later this year we'll be ready to do it.

8:07

But this is one of our long-term bets.

8:09

Like we want to be able to serve

8:10

companies from inception. Uh we have our

8:12

ventures fund business where we can

8:13

invest in new companies. We can then do

8:15

your growth rounds with Robinhood

8:16

Ventures Fund 1. We can help take you

8:18

public and then after you go public we

8:19

can support you as well. So, that's the

8:21

vision and it's just another step there.

8:22

>> well, that's cool stuff. Shir, good to

8:24

see you. Thanks for coming down.

8:25

Appreciate you having me.

Interactive Summary

Robinhood's leadership discusses the company's evolution into a 'financial super app' that serves a maturing customer base with products ranging from banking to DeFi. The company is aggressively expanding its market share by taking on legacy incumbents, growing its events-based trading business, and entering the IPO underwriting market to compete with major investment banks. With a focus on 'techno-optimist' investors, Robinhood aims to support the entire lifecycle of both retail users and the companies they invest in.

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