Robinhood wants to replace your bank
313 segments
So, our vision is we want to be the
financial super app or the family of
apps. And if you look at it, we can
serve customers across a wide variety of
products. So, Vlad actually demoed a lot
of our apps yesterday. So, everyone
knows the core app, that's where we got
started. We have a banking app now, you
can get checking, savings, credit card.
We have a non-custodial wallet where you
can uh use DeFi. And we have the Trump
accounts, which is doing really well to
help uh America's children start to
investing. And so, the more you look at
it, anything you want to do for your
financial lives, Robinhood should be
able to do that for you.
>> Do you still view the company as
fintech?
>> Uh you know, fintech is a little bit of
a misnomer. We are a technology company
that happens to be in finance. And so,
all of our product managers, all of our
engineers, everybody is there. We're
highly regulated, and we take that
seriously. But, for us, it doesn't
matter what the title is. Like, are we
serving customers' lives? And if you ask
them, many people say, "I bank with
Robinhood. I do my finances with
Robinhood." And that's what we're
focused on.
>> Who's the core customer nowadays?
>> Yeah, so if you look at our median
customer, 35 years old, tend to be
widely distributed across the US,
uh tend to be married, educated, one or
two kids, cat or a dog. Like, that is
[laughter] that is our prototical
prototypical customer. And they want to
use us for all their products. So, they
typically come in, I want to start my
first equities, I want to have a
retirement account, I want to get the
credit card. Then they discover
Robinhood Gold. Then they start to use
other products. And so, when I joined 8
years ago, our average customer was
actually 27, 28. Our customers are aging
with us, they're getting more wealthy.
Now, they want to use more and more of
our products. And so, that's how we're
building for them.
>> Where do you think is You talked a lot
about this on the on the earnings call.
Where do you think you're gaining market
share from?
>> Uh a lot of the legacy incumbents. And
so, uh for us, as I mentioned, we are a
technology company, we can move fast.
You can never get complacent. And so,
our view is you should be at
disadvantage if you're not trading on
Robinhood. That's why we're iterating,
that's why we're building AI products,
that's why we we keep coming out with a
lot of these newer uh vectors. And if
you do that, a lot of it comes from
incumbents, a lot of it's actually new
investors as well. So, we survey
customers, about 50% of them tell us we
are their first brokerage app. And so,
by design, 50% are coming from other
places, but 50% are also new to the
market. So, it's a little bit from all
over the place.
>> The S&P 500 is still, you know, even
with the the tech semiconductor route,
still trading near record highs. What
have you seen in terms of You just
mentioned it, too, a little bit, I
think, new investors.
>> Mhm.
>> Uh that those sub-25-year-olds, is that
bringing them into the market?
>> So, a lot of our investors, they tend to
be techno-optimists. So, they tend to
invest in technology, they tend to have
a long-term view. So, anytime you see
drawdowns, for example, so in Q2, we saw
some volatility, they actually use it as
an opportunity to invest. And so, they
invest in technology companies, chip
companies, AI, energy. They really
believe in America's future, and that's
where they put their money in. And I
think a lot of people think of Robinhood
as, "Hey, it's just a trading account."
We actually have a lot of people who put
in their retirement accounts or their
ETFs. And what we tend to see is they're
optimists, and they have a long-term
view, and so that's what we see a lot of
customers start with.
>> Mention America's future. Uh how are the
Trump accounts doing since launch?
>> Oh, it's it's going fantastic. And so,
really great partnership with the
Treasury, the National Design Studio,
BNY. Uh we shared some numbers
yesterday, but over 7 million people
have already signed up. A billion and a
half of assets have already flowed
through our system. But, the really nice
part is we are just getting started. So,
we're starting to build a great employer
portal. If you're an employer like
Robinhood, for example, we'll match our
employees, so we're building that out.
Donations, Michael and Susan Dell gave a
massive donation, and so we're building
that out. Um I think this is going to be
transformational for the next
generation, and this is just V1, but the
initial uptake has been really great.
>> How do you see that, you know, these
accounts evolving over time?
>> Yeah, so they're meant to be low-cost
ETFs, buy and hold. You can actually go
in the app and simulate what's going to
happen in 18 years and 60 years. What
we're trying to show is just the benefit
of compound interest. If you start
early, it's actually really powerful.
And then what we hope is it just keeps
people to discover investing, whether
it's the parents or whether it's the
children. Um and so, a lot of the
investment has been focused on
education. How do you explain the stock
market? How do you get to people to
start? And then once they get started,
it open up a lot of different doors.
>> Within those 7 million accounts, are
those new customers to Robinhood, or
those were folks already on the
platform?
>> So, these are people who have signed up
to use it either directly in the app or
on the
IRS website. So, we're not including
those in our customers today. We are the
sole trustee and custodian. So, all the
assets that come in, we custody. We
actually don't include those in our
numbers today.
So, for us, we're starting with let's
build the app, let's make sure it works,
and then what you'll see over time is
you know, how do we share it with our
KPIs going forward.
>> One business I think I know it surprised
me is the strength of this events
business. It has come on strong what 18
months since launch.
>> Mhm.
>> Where do you see that business going,
and what are the drivers behind that?
>> Yeah, it's it's been incredible to see
the uptick. So, a couple things we're
working on. We're adding more
selections. We have multiple thousands
of contracts today across economic,
sports, financial, lifestyle. So, making
that making the product better. If you
look at it, you mentioned it's only 18
months old. The app has got better, the
design has got better, discoverability
has got better, so we're working on
that. We also vertically integrated in
the quarter, meaning we bought our own
exchange. By doing that, we can actually
give customers better pricing. And so,
what you saw in this quarter is we
lowered our pricing for customers. So,
not only is the product getting better,
it's now cheaper to trade. I think we're
just scratching the surface. You know,
we said before we're at the beginning of
a a super cycle for this. What we're
seeing is customers want to use it.
We're seeing use cases we didn't even
expect. You know, I've given an example
before, but during weather storms, we've
seen people hedge their flights by
buying weather contracts. Like, that's
not something we're expecting.
>> different level.
>> Yeah, it's So, it's a really brand new
growing asset class, and I think we look
out 5 or 10 years, like this could be as
big as the equities market.
>> The passing of the Clarity Act, does
that reawaken crypto?
>> You know, I think it's nice to have. So,
we have come out and say we would like
it to pass. We believe it's important to
have legislation. Really, you don't want
it changing from administration to
administration. You just want to know
what the rules are. For us, it's not
existential. Like, it's great, it's
important, but if it doesn't, we have
other ways to give customers high yield
on their on their interest, whether it's
through banking or the brokerage. Um so
we're hoping it passes. Um but again,
it's it's a nice to have. And And what
are we focused on? We're focused on the
infrastructure layer. Tokenization, we
just announced the Robinhood chain,
fastest ever to 100 million
transactions, over 10 billion of DEX
swap volume. And so if you build great
infrastructure and products, the asset
class is going to move around. Uh but
that's what we're spending our cycles
on.
>> the last time you and I talked, it was
around or just before the SpaceX IPO.
And uh Robinhood gave access or what was
pre-IPO access for SpaceX. How do you
How do you assess the stock slide since
IPO? And what do you say to those retail
investors that now I mean they've gotten
burned by whatever I mean the stock's
down what, 40, 50% or whatever it is?
>> Yeah, it's a good question. So we don't
comment on any particular stock. So it's
a In general, you know, we stand for
access. Uh stocks can go up, stocks can
go down. It didn't seem right to us that
one of the most historic IPOs in
history, retail would be left out. So we
were really excited to be able to
support it. We had nearly a million
customers that put in orders. Um
and we'll see what happens on the long
term. Our customers, as I mentioned, are
long-term bullish. And so many of them
are probably still buying it right now.
Um and so we're going to continue to
support them.
>> I was just going to ask you. So you will
you will still support you will still do
what you did for SpaceX for other IPOs?
Even though, look, a year after a lot of
IPOs go public, they all I mean a lot of
them just don't do well.
>> Yeah, it's um it's a it's a mix. Like
some go up and some go down. We don't
want to be paternalistic. Like we're not
going to say you can't access this. I
think that's even worse. Customers
should do their own research. We think
it's important. These are riskier
assets. But for us, if you give
customers access, you give them the
education, they're adults, they should
be able to make decisions. So we're
going to continue to support a lot of
the uh the upcoming IPOs. We actually
just got our license to be an
underwriter now. So we actually want to
go even deeper in helping both companies
>> When was that?
>> Uh we announced this a few months ago.
And uh we haven't underwritten an IPO
yet, but we have our license. We're
FINRA approved. And so you should expect
in the near term, you may actually see
Robinhood underwriting IPOs.
>> So, that mean you mean going toe-to-toe,
going back to the bank question, going
toe-to-toe with my Morgan Stanley and
Goldman Sachs?
>> We will we will be up there and I hope
in a couple years the same way you think
about Goldman or Morgan Stanley
underwriting an IPO, you'll be thinking
about Robinhood.
>> How big is this team? I mean, how big is
the team you're hiring for these
>> We are hiring. You actually go to our
website, we have a lot of open roles
>> I'm applying right now. That's my prior
life. [laughter] That's my prior life.
>> Uh right now we are building it out.
It's nascent and I think we have said
later this year we'll be ready to do it.
But this is one of our long-term bets.
Like we want to be able to serve
companies from inception. Uh we have our
ventures fund business where we can
invest in new companies. We can then do
your growth rounds with Robinhood
Ventures Fund 1. We can help take you
public and then after you go public we
can support you as well. So, that's the
vision and it's just another step there.
>> well, that's cool stuff. Shir, good to
see you. Thanks for coming down.
Appreciate you having me.
Ask follow-up questions or revisit key timestamps.
Robinhood's leadership discusses the company's evolution into a 'financial super app' that serves a maturing customer base with products ranging from banking to DeFi. The company is aggressively expanding its market share by taking on legacy incumbents, growing its events-based trading business, and entering the IPO underwriting market to compete with major investment banks. With a focus on 'techno-optimist' investors, Robinhood aims to support the entire lifecycle of both retail users and the companies they invest in.
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