The family business behind America's largest Chinese restaurant
203 segments
Bobby, it is great to see you, baby.
Just start a a bit with the history of
your restaurant, Bobby. Bring viewers up
to speed how your family built it,
Bobby, into what it is today.
>> Well, it was it started in 1950 with my
grandparents. Um they start It was only
about a 40-seat restaurant. They took it
over and made it into the Mandarin House
restaurant.
In 1958, my parents bought it from them.
And they started the expansion at that
point. Um they did about four or five
different expansions. So, from 40 seats,
it now holds 1,200 seats.
And there's an outdoor venue that fits
another 600 for a big concerts and
things like that. So, at any moment,
especially in the summer and actually
with the outdoor venue, we could have
about 18 we can seat 18 people at one
time. 1,800 people.
>> So, 1,800 people, Bobby. I mean, is that
what you think separates your restaurant
from others? Just the sheer size and
scale? Is it certain dishes? Is it both?
What do you think?
>> I think it's a combination everything.
It becomes like um not only a dining
experience, but an entertainment
experience. And we kind of transform it.
Originally, it was just dining. And
as we grew, we we found that we could
use the additional spaces where there's
a upstairs function room where again,
outdoors was started during COVID. Then
we could use it the spaces for a big
entertainment. And we've been bringing
[clears throat]
in a lot of big name entertainments as
well. So, it's it's kind of like
somebody comes in and they feel like
they're in Disney World because there's
so much to do in one room. And each room
is a little bit different in terms of
the decor, too.
>> Uh Bobby, we are always looking for line
of sight into the consumer. And you
certainly have that. And I'm just
curious, you know, how healthy, Bobby,
how strong does the American consumer
look to you based on on what you see in
your business?
>> In terms of our our our
our public being able to still frequent
our restaurant, is that what you think
is important?
>> Exactly. Exactly.
>> Oh, yeah. um I think we've changed and
actually you do have to change over the
years because
the demographics change, the taste
change, so we started off with basic
Chinese food actually that people
uh
would not normally eat in the 1950s like
chow mein and chop suey, things like
that. And my fact parents took it over,
they added a Polynesian uh tilt to it.
So we had ended up with pupu platters,
uh
chicken fingers, spare ribs, which is
not really known as Chinese. So people
call it the um New England style Chinese
because of the fact that it has a lot of
influence with uh
with the Polynesian. Um and then we
started adding uh Thai Thai food when it
became very hot at the late '80s and
then we added sushi. And we're still
evolving in terms of things that we add
on because the the taste change in the
demographics change quite a bit um since
I started working there.
>> What about Bobby, food inflation? I'm
curious what kind of trends you're
seeing there. And and have you all had
to to raise prices, Bobby, to try and
offset some of that?
>> Yeah, we I and again restaurant tourists
tend to try to be
um conservative in terms of trying to
raise their prices, but there's a point
where you would have to. And we found
that if you raise prices while everybody
else is raising, it's kind of like
you're you're not going to be singled
out. Um
people that try to hold the line when
prices are going crazy and they can't
they don't want to raise prices, um they
they they could be caught in terms of
uh not being able to become profitable.
And
so I we we found that once prices start
to rise, we we have to go along with
what everybody else is doing. Otherwise
we we'll be behind
behind in terms of our profitability.
>> What about labor, Bobby? I'm curious,
are you able to to find and hire all all
the workers you need?
>> Um that's become much more of a
challenge. Years ago, you know, it was
basically a a Chinese uh
labor market for us and we had no
problem finding employment people coming
in for employment. Um, due to the
changes in terms of what the Chinese
immigrants want to do for work, they've
gone into construction, they've gone
into, you know, other types of work that
they find um a bit more appealing than
the long hours in a restaurant. So,
we've found that it's the labor pool has
shrunk and so we're going outside of the
normal Chinese uh labor market.
>> What about GLP-1 drugs, Bobby? I'm
curious. You see any impact from that in
your restaurant? You see, I don't know,
are diners ordering smaller portions,
Bobby? Maybe fewer appetizers?
>> Um, we've been fortunate. We've kept our
portions basically the same, so people
have been able to just order and because
our portions tend to be on the large
side, they can save it for another meal
or they can feed quite a bit at the
table when they do dine here. So, we've
been fortunate in terms of our model
hasn't changed. Um
we've kept the same size portions and
people just either share more or they
ended up using it for more than one
one uh dinner, so.
>> In the documentary, Bobby, just final
question, you did talk about the
possibility of downsizing. I'm curious,
you know, what does the future of your
family restaurant look like, Bobby? And
if you did downsize, would that make it
feel, I don't know, anyway less unique,
less special?
>> Um, no, well, we're looking at the
future and we didn't want to get caught
where we wake up one day and we can't do
this and we're stuck with a large
restaurant. So, we've kind of like put
our plans and planted the seeds for when
the time comes and we're where the
family's getting a little bit too old,
if you want to put it that way, as well
as the next generation not being as
involved in the restaurant as
we were. Um, so our goal was to get some
plans done and I guess plan A was to get
plans drawn up for apartment buildings
of this location and we would downsize
in one of the apartment buildings. So,
instead of 50,000 sq ft restaurant, we
end up with maybe a 20,000 sq ft
restaurant. And that was plan A and in
terms of keeping all my employees, a lot
of the employees were uh getting a
little nervous when we said we were
going to close and downsize and that was
a few years ago. So, plan A was to
have downsized but we'd have satellite
restaurants um that we can all we can
employ all the other restaurants uh
employees rather. So, that no one would
lose their job. And as well as that, we
were going to give uh the opportunity
for the employees that have been so
loyal to us to to buy shares and
participate in ownership in all those
little satellite restaurants. So, that's
where we are now. We've opened a couple.
Um naturally, that was plan A to be able
to funnel the employees to all these
other locations but because we haven't
been able to get our permits quite yet
but they're still doing the due
diligence in the in the town, um we've
found that we
kept our workforce here and I was
scrambling to get additional workforce
for the satellite restaurants.
>> Bobby, so good to have you on the show
today. Thanks for your time. Appreciate
it.
>> No, thank you very much. Appreciate it.
Thank you.
Ask follow-up questions or revisit key timestamps.
Bobby shares the history of his family's restaurant, the Mandarin House, which has evolved from a small 40-seat establishment in 1950 to a massive 1,800-seat entertainment and dining destination. He discusses how the menu has adapted over time, the challenges of labor shortages, the impact of food inflation on pricing, and his strategic plans to potentially downsize the venue while maintaining employment for his loyal staff through satellite restaurant locations.
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