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The family business behind America's largest Chinese restaurant

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The family business behind America's largest Chinese restaurant

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203 segments

0:00

Bobby, it is great to see you, baby.

0:01

Just start a a bit with the history of

0:03

your restaurant, Bobby. Bring viewers up

0:05

to speed how your family built it,

0:07

Bobby, into what it is today.

0:10

>> Well, it was it started in 1950 with my

0:12

grandparents. Um they start It was only

0:15

about a 40-seat restaurant. They took it

0:17

over and made it into the Mandarin House

0:19

restaurant.

0:21

In 1958, my parents bought it from them.

0:25

And they started the expansion at that

0:27

point. Um they did about four or five

0:30

different expansions. So, from 40 seats,

0:32

it now holds 1,200 seats.

0:35

And there's an outdoor venue that fits

0:37

another 600 for a big concerts and

0:40

things like that. So, at any moment,

0:43

especially in the summer and actually

0:44

with the outdoor venue, we could have

0:45

about 18 we can seat 18 people at one

0:48

time. 1,800 people.

0:50

>> So, 1,800 people, Bobby. I mean, is that

0:53

what you think separates your restaurant

0:55

from others? Just the sheer size and

0:57

scale? Is it certain dishes? Is it both?

1:01

What do you think?

1:02

>> I think it's a combination everything.

1:04

It becomes like um not only a dining

1:06

experience, but an entertainment

1:08

experience. And we kind of transform it.

1:10

Originally, it was just dining. And

1:12

as we grew, we we found that we could

1:14

use the additional spaces where there's

1:16

a upstairs function room where again,

1:18

outdoors was started during COVID. Then

1:21

we could use it the spaces for a big

1:24

entertainment. And we've been bringing

1:25

[clears throat]

1:26

in a lot of big name entertainments as

1:28

well. So, it's it's kind of like

1:30

somebody comes in and they feel like

1:31

they're in Disney World because there's

1:33

so much to do in one room. And each room

1:35

is a little bit different in terms of

1:36

the decor, too.

1:38

>> Uh Bobby, we are always looking for line

1:40

of sight into the consumer. And you

1:42

certainly have that. And I'm just

1:43

curious, you know, how healthy, Bobby,

1:45

how strong does the American consumer

1:47

look to you based on on what you see in

1:49

your business?

1:50

>> In terms of our our our

1:53

our public being able to still frequent

1:55

our restaurant, is that what you think

1:56

is important?

1:57

>> Exactly. Exactly.

1:58

>> Oh, yeah. um I think we've changed and

2:00

actually you do have to change over the

2:02

years because

2:03

the demographics change, the taste

2:05

change, so we started off with basic

2:08

Chinese food actually that people

2:10

uh

2:11

would not normally eat in the 1950s like

2:13

chow mein and chop suey, things like

2:15

that. And my fact parents took it over,

2:17

they added a Polynesian uh tilt to it.

2:20

So we had ended up with pupu platters,

2:22

uh

2:23

chicken fingers, spare ribs, which is

2:25

not really known as Chinese. So people

2:27

call it the um New England style Chinese

2:29

because of the fact that it has a lot of

2:31

influence with uh

2:33

with the Polynesian. Um and then we

2:36

started adding uh Thai Thai food when it

2:39

became very hot at the late '80s and

2:41

then we added sushi. And we're still

2:44

evolving in terms of things that we add

2:45

on because the the taste change in the

2:48

demographics change quite a bit um since

2:51

I started working there.

2:52

>> What about Bobby, food inflation? I'm

2:55

curious what kind of trends you're

2:56

seeing there. And and have you all had

2:58

to to raise prices, Bobby, to try and

3:00

offset some of that?

3:02

>> Yeah, we I and again restaurant tourists

3:04

tend to try to be

3:06

um conservative in terms of trying to

3:09

raise their prices, but there's a point

3:10

where you would have to. And we found

3:13

that if you raise prices while everybody

3:15

else is raising, it's kind of like

3:16

you're you're not going to be singled

3:18

out. Um

3:20

people that try to hold the line when

3:21

prices are going crazy and they can't

3:24

they don't want to raise prices, um they

3:27

they they could be caught in terms of

3:30

uh not being able to become profitable.

3:32

And

3:33

so I we we found that once prices start

3:35

to rise, we we have to go along with

3:37

what everybody else is doing. Otherwise

3:39

we we'll be behind

3:41

behind in terms of our profitability.

3:43

>> What about labor, Bobby? I'm curious,

3:45

are you able to to find and hire all all

3:49

the workers you need?

3:51

>> Um that's become much more of a

3:52

challenge. Years ago, you know, it was

3:55

basically a a Chinese uh

3:57

labor market for us and we had no

3:59

problem finding employment people coming

4:02

in for employment. Um, due to the

4:05

changes in terms of what the Chinese

4:08

immigrants want to do for work, they've

4:10

gone into construction, they've gone

4:12

into, you know, other types of work that

4:14

they find um a bit more appealing than

4:16

the long hours in a restaurant. So,

4:19

we've found that it's the labor pool has

4:22

shrunk and so we're going outside of the

4:24

normal Chinese uh labor market.

4:27

>> What about GLP-1 drugs, Bobby? I'm

4:29

curious. You see any impact from that in

4:32

your restaurant? You see, I don't know,

4:33

are diners ordering smaller portions,

4:36

Bobby? Maybe fewer appetizers?

4:39

>> Um, we've been fortunate. We've kept our

4:41

portions basically the same, so people

4:44

have been able to just order and because

4:46

our portions tend to be on the large

4:47

side, they can save it for another meal

4:50

or they can feed quite a bit at the

4:52

table when they do dine here. So, we've

4:54

been fortunate in terms of our model

4:56

hasn't changed. Um

4:58

we've kept the same size portions and

5:00

people just either share more or they

5:02

ended up using it for more than one

5:04

one uh dinner, so.

5:06

>> In the documentary, Bobby, just final

5:08

question, you did talk about the

5:09

possibility of downsizing. I'm curious,

5:12

you know, what does the future of your

5:14

family restaurant look like, Bobby? And

5:16

if you did downsize, would that make it

5:18

feel, I don't know, anyway less unique,

5:20

less special?

5:22

>> Um, no, well, we're looking at the

5:24

future and we didn't want to get caught

5:26

where we wake up one day and we can't do

5:28

this and we're stuck with a large

5:29

restaurant. So, we've kind of like put

5:32

our plans and planted the seeds for when

5:34

the time comes and we're where the

5:36

family's getting a little bit too old,

5:38

if you want to put it that way, as well

5:40

as the next generation not being as

5:42

involved in the restaurant as

5:43

we were. Um, so our goal was to get some

5:47

plans done and I guess plan A was to get

5:50

plans drawn up for apartment buildings

5:53

of this location and we would downsize

5:55

in one of the apartment buildings. So,

5:57

instead of 50,000 sq ft restaurant, we

5:59

end up with maybe a 20,000 sq ft

6:02

restaurant. And that was plan A and in

6:04

terms of keeping all my employees, a lot

6:07

of the employees were uh getting a

6:09

little nervous when we said we were

6:10

going to close and downsize and that was

6:12

a few years ago. So, plan A was to

6:15

have downsized but we'd have satellite

6:17

restaurants um that we can all we can

6:19

employ all the other restaurants uh

6:21

employees rather. So, that no one would

6:24

lose their job. And as well as that, we

6:26

were going to give uh the opportunity

6:28

for the employees that have been so

6:29

loyal to us to to buy shares and

6:32

participate in ownership in all those

6:34

little satellite restaurants. So, that's

6:36

where we are now. We've opened a couple.

6:38

Um naturally, that was plan A to be able

6:41

to funnel the employees to all these

6:43

other locations but because we haven't

6:45

been able to get our permits quite yet

6:47

but they're still doing the due

6:48

diligence in the in the town, um we've

6:52

found that we

6:53

kept our workforce here and I was

6:55

scrambling to get additional workforce

6:57

for the satellite restaurants.

6:59

>> Bobby, so good to have you on the show

7:00

today. Thanks for your time. Appreciate

7:02

it.

7:02

>> No, thank you very much. Appreciate it.

7:03

Thank you.

Interactive Summary

Bobby shares the history of his family's restaurant, the Mandarin House, which has evolved from a small 40-seat establishment in 1950 to a massive 1,800-seat entertainment and dining destination. He discusses how the menu has adapted over time, the challenges of labor shortages, the impact of food inflation on pricing, and his strategic plans to potentially downsize the venue while maintaining employment for his loyal staff through satellite restaurant locations.

Suggested questions

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