BCG's Mark Abraham Says CMOs Are Taking Charge Of AI Strategy
101 segments
So, if there's one skill that CMOs need
to have in the future, it's curiosity.
I don't think we have all the answers,
and no CMO does.
But, the curious CMO will find them.
>> [music]
>> They're setting up teams of AI wizards
who are testing and learning the new
tools and
>> [music]
>> constantly moving forward the way they
do marketing. And then they take the
best of those experiments and scale them
quickly.
I think that spirit of curiosity will
have to start at the top, but also
permeate the entire marketing
organization [music]
of the future. So, this year at Cannes,
CMOs are really feeling in the hot seat.
For the first time ever, more than half
of CMOs told us in our annual CMO survey
that they're in the driver's seat of
their own AI transformation. That means
they're making the decisions on the AI
investments in the marketing function.
But, with great power comes great
responsibility. They actually have to
deliver on the ROI and the results now.
So, in Cannes, they're looking to have
the real conversations. They're looking
to dig into what works and what doesn't,
and how [music] they can close the gap
between a transformation illusion and
transformation reality. So, a great
example of how a generative marketing is
playing out is in the beauty industry.
Beauty brands are investing in new
[music] tools and new approaches, not
just in content creation, but in
insights generation, how [music] they
write briefs, then they how they create
the content, and how they optimize and
activate [music] that content.
So, what it means for marketers is a
much more strategic process, where they
get [music] to spend time not on the
manual work, but on the joy of creating
great campaigns with strategic
targeting, [music]
with better ideas and better back and
forth with the agencies spent on the
creative [music] process.
And for customers, that means much
sharper targeting of what the brand
stands for, much easier discovery
including in the LLMs and on the
websites and
>> [music]
>> ads of brands themselves, so they can
find the products they love more easily.
Brands are having to build an entirely
new capability around discoverability in
LLMs.
And they're setting up new teams around
AEO and GEO to do that. That means they
have to rethink their entire content
strategy, not just on their own website,
but also around the entire internet.
Because LLMs at the end of the day look
at the brand in all the places that they
show up, not just to consumers, but also
in a way that a machine can read.
Now, I think strategic brands are not
just trying to
optimize their content. They're actually
thinking about what part of the journey
customers should have in the LLMs, how
they provide the best information, the
best context for [music] that, where
they even think about advertising
directly inside the LLMs, and then where
they want to own that conversation
themselves in their own channels.
In the age of agent of commerce, brands
have to develop a strategic capability
around how they want to be discovered,
have conversations with customers, and
then actually transact with customers
inside and outside of LLMs. They're
setting up AEO teams that curate content
across the internet and their own
websites so that LLMs can help customers
discover them, but then they're making
strategic choices on where they want to
continue that conversation inside the
LLMs versus directed to their own
websites and channels they directly
control. These are some of the most
strategic choices brands are making now
for the future.
Ask follow-up questions or revisit key timestamps.
This video explores the evolving role of CMOs in the era of AI, emphasizing the importance of curiosity and strategic adaptation. It highlights how CMOs are taking charge of AI transformation, moving beyond manual tasks toward creative and strategic processes. Furthermore, the video discusses the emergence of generative marketing and the critical need for brands to develop new capabilities in 'discoverability' and search optimization within Large Language Models (LLMs) to effectively reach customers.
Videos recently processed by our community