Cybercrime could become the world's third-largest economy
900 segments
It's always a treat when I get outside
of Yahoo Finance HQ in New York City and
visit companies where they live and
breathe. Like I love doing this stuff.
This is just what I do and I'm in the
zone. For this episode of Power Players,
I am in Purchase New York, headquarters
[music] for Mastercard. You know
Mastercard. You've used their cards.
You've seen them on TV. You've seen
those priceless commercials. I'm going
inside the future of Mastercard with CEO
Michael Maybach. We're going to talk
about everything under the sun.
Michael, good to see you again. It's
been a while actually since I've seen
you in the flesh. So, thanks for doing
this. I appreciate it.
>> Yeah. Uh years. [laughter]
>> Years. Well, we still look both great.
>> Completely overdue. Yeah. Happy to uh
have you here and
>> this is like purchasing your This is the
uh this is the mothership for
Mastercard. I mean, how often
>> I mean, you spend a lot of time in here.
You're always traveling around, right?
>> I don't spend a lot of time here. Uh but
you know since it's the home of
pricelessness um I it's always good to
come back and reconnect at the
mothership with all my colleagues here
but then you know we're we're a super
global company.
>> Uh yes we're listed proudly listed here
in the US but we're a truly global
business and I want to be out there and
see what's going on in China, what's
going on in Europe, what's going in in
you know just recently in Africa.
>> What I think folks don't appreciate is
the history of your company. This is
what 60 years. 60 years. 20 years of our
IPO to celebrate it on the day after
Labor Day this year. 20 years.
>> What would surprise someone about the
history of Mastercard?
>> You know, it started off as a
proposition to pay a meal in New York.
Um, and now we are positioned since we
have our license in China, it' be the
most global way to pay. Nobody had could
have had an idea that that would ever
work like that. It was hard work for 60
years building a global financial
network, building one of the most
powerful consumer brands. I think is
surprise over surprise. But today um I
do come across surprises because we you
know we continue to innovate. We
continue to imagine how you know value
is exchanged how money moves and um you
know our brand doesn't even catch up
with this. So I talked to a customer and
they said let's talk about cards and
said well why don't we also talk about a
gen commerce? Why don't we also talk
about stable coins? And yeah, well, what
do you guys do? And they said, let me
tell you what we're all doing because
it's happening so fast. All of this just
started really last year.
>> Did the business start with a card?
>> It I think it did. Yes.
>> But you always like integral to the
plumbing of the
>> Yeah. Yeah.
>> We are today if you you look at it.
Plumbing is a great word. May maybe you
know the way we like to think about like
the operating system of the digitally.
>> I don't want to discount it by saying
plumbing. You said it fancy. I'm just
looking for words here. like we're
taking this in real time.
>> So, uh yeah, we're kind of the operating
system. So, like how is value exchange
today? Um 220 countries and territory.
So, we're that infrastructure, but we're
not an infrastructure company as such.
You know, we are also a data company.
We're an insights company. We help our
customers i.e., you know, banks for
example, FinTech make better decisions
to run their business. We're a customer
consumer experiences company. Priceless,
everybody knows priceless. And we enable
priceless experiences through our
partners for consumers. We do all of the
above and more.
>> So when you I I think I originally
talked to you kind of when you got this
job uh maybe 2022
>> feels like yesterday. I don't know what
it feels like for you.
>> Well, it feels like you know there's
this comparison between human years and
dog years. So it does feel this was an
intense period.
>> There were a few things other than co
that went on since.
>> How did you get ac acclimated so quickly
during that period? You know, it was
interesting and we announced the
leadership transition here in this
building on the 25th of February 2020
actually. So, it was only weeks later.
Nobody went anywhere. Nobody traveled.
And to get a climatized with this job to
to to pick up your your your term, the
team around the table
needed to Okay, here's a new leader.
We're all trying to figure this out. and
uh we all said to each other we don't
have a plan there is no playbook for a
pandemic that has a jelling function so
team rattly okay what do we have to do
we have to meet our customers where they
are so if anybody has a digital business
they're probably going to do better and
we have to accelerate that business if
you have a physical business with a shop
then nobody can leaves their house
that's a problem so we were adjusting to
that in real time um fortunately we have
a lot of data and we could how behaviors
were shifting. Um so we threw uh a lot
of um kind of established beliefs out of
the window at the time and said we got
to rethink this time. In those periods
in those years 21 22 digital only
businesses scaled like crazy. We um
because we're having a leg in the
physical economy as well as in digital
economy um our revenue got severely
impacted. You know what that does to a
team? You start to get very frugal. You
focus really on resiliency.
We said we cannot have that ever again.
So we invested in technology at that
time and said we have to be much more
flexible. This was just becoming our
sole obsession as a team and it really
jailed. How did you what did you learn
about yourself in those early days? Six
months into this job, first time CEO,
you're it's a pandemic. You're seeing
numbers that nobody's ever seen before.
And look, I I really firmly believe a
lot of executives that, you know,
managed to that period have set
themselves up for success five to six
years later because of that what they
went through.
>> It it was a big learning. Well, one of
one of the things that I picked up was
it's good to be in the office. So every
day I drove to the office including my
predecessor who was our exec chair for a
period of time. Every day we showed up
here and there was five of us. One
gentleman from our canteen company who
was brave enough to come in
>> in this office.
>> Yes. Yeah. It was five of us, security
person, uh, one of my colleagues who
brought his dog because his dog sitter
wasn't around any longer. And this was
the the think tank, the group being with
people was important at the time. But
the people aspect is the bigger point
that I want to make is
there was a lot there in in leadership
that came to the forefront where
everybody was dealing with fundamental
things in their lives. Um, you there was
fears and you know kids were at home and
people had to just adjust their lives in
dramatic ways. So the empathy part of
leadership just dialed up. You know, I
had a very technical job before as a
chief product officer and suddenly there
was this other element and it just in a
short period of time probably balanced
me out a bit. I hope for the better.
That was very helpful. You back to the
first uh your first question, we really
accelerated making this company more
resilient. We invested in the
fundamentals technology and saying
probably we we will have more change in
the coming years than we've seen in the
last 20 years since the IPO or 15 years
at that time or in the last 60 years
even. So it's accelerating more. We have
invested in those years from 22 to 23
completely rearchitecting our global
network. So the people side of it
investing in resilience and making our
technology much more flexible making the
fundamental point is not about the card
despite the fact that uh we are called
master card but when you see us out
there you don't see the word you see the
two interlocking circles that generally
stand for trust and we're becoming a
company that is basically involved in
driving value exchange of any kind.
>> How has the business changed
versus when you took over? What are some
of the biggest changes?
>> Uh diversification of our revenue is
kind of like for example something that
uh uh investors observe. Um so there's a
big part of our business that uh helps
us differentiate a mastercard payment
from another payment. let's say a local
payment network in country ABC
that will be that payment is most likely
not as secure as a mastercard payment
because we have more data to train our
models to approve decisions uh your
payment uh payments to be good or not
good in a much more effective way. So
those services we we sell uh we sell
them to our customers, we sell them to
other customers that use payment
networks and so forth. So this
diversification in cyber security space
massive that's a big change our
geographic spread we used the time to be
in more markets um and open more offices
around the world so that we are more
global most notably China we now have
domestic license in China that increases
our footprint absolutely dramatically in
the underlying infrastructure part of
payments there's something that you know
uh people in our industry call rails
>> so behind the terminal. Yeah, there's
this wire that goes into something
that's the card rail, which is our
global network.
>> Where does it even exist? Like, it's
just out there in the air somewhere.
>> It's the ether. It's in the ether,
[laughter] but you know, it is in a set
of data centers around the world. So,
it's very it's very physical in in a
way. So, we invested in in in that
network and that has much more reach
today. And if you take today's
geopolitical landscape and you compare
it to five years ago. So during co we
saw supply chain fragmentation generally
speaking with you know goods couldn't
flow. So countries were asking
themselves well what do I do if I can't
get what I need? So I need to be more
self-dependent.
Today we have that accelerating with
more geopolitical pressure that further
accelerates fragmentation uh in the
global political geopolitical landscape.
So imagine you're a global company like
ours. We need to be able to adjust more
flexibly in our network what a country
wants in their country and what a
country is quite happy to consume from
other countries. So that was all in the
in that year we basically the notion was
run anything anywhere. If we deal with
India and they want it like this great
then we can do that and if we in another
country yet again something else it's to
ensure that it's not thousand flowers
bloom but some sort of an organized
fashion to adjust to a more fragmented
world. That is how the business has
changed. So today we can do that. Um
just today we announced the partnership
with the UAE for exactly that. We're
going to be their national payment
switch. Um that's a big deal. um if we
hadn't done the homework back in the
years 22 23 we couldn't be able to do
that today in a world where um everybody
every company is trying to engage
consumers and compete for the for the
next company that's also trying to
engage that same consumer better offers
that come in your email some of them
feel super random and you just delete
them I do that
>> I assume they're coming from an AI bot
>> yeah yes but that would be a bad AI bot
most likely
>> so you know insights consumer engage
engagement big topic big part of our
business today. It was at the time but
we we grew that much more. We acquired
dynamic yield is a large company uh you
know it was originally busy in the
personalization space right offer at the
right time that feels if you permit the
data to be used in your personal context
with your personal preferences. Wouldn't
that be helpful? So you don't have to
delete everything. It just comes in the
right way.
>> Well I never delete anything from
Mastercard just because I'm sorry.
>> I never delete anything from Mastercard.
>> You know I think that's a good choice.
[laughter] I don't have to say that
because of No, I'm just kidding.
>> That's a good choice. So, yeah. So,
diversification, better technology and,
you know, we we had to change our talent
along with that or grow our talent
rather than change our talent. You know,
investing on our people to be able to,
you know, handle those different
offerings that we now have for our
customers. So, it's a fundamentally
different uh company. It changed with
the IPO. It changed again postco and
we're going to go through more cycles
right now with digital assets and crypto
and everything. Has it become harder to
be a global company like Mastercard
given the geopolitical headwinds and the
headwinds are such that the US is
becoming more insular?
>> Our mindset I I said is we are a global
company. Yeah. We're proudly a US
company but where we show up we we try
to be as local as needed and add as much
of the benefit of being global as
possible best practices from both sides.
That's not new. Um I recall a board
meeting in 2015 in Stockholm of all
places where we had a discussion what do
we do with rising nationalism where
every country this was you know 2015
long time ago this was a discussion so
we have learned to adjust
to find a balance between local and
global um global if you want technology
gives us more tools to do that be able
to run anything anywhere is a big
component onent of that. Now you need to
have some sort of a good starting point
and an understanding and relationship.
So we have people on the ground uh
generally local teams that understand
the market. We engage governments and it
turns out if I take a half a step back a
full step back today and say you know
when I take a range of global
governments we're generally aligned with
what governments want. Geopolitics is
one thing we don't deal in geopolitics.
But when it comes to financial inclusion
and building resilience and and you know
consistent growth in a country every
government wants that every uh
government without exception thinks a
big part of that is small business. So
how do you engage small business and
here we are there is a set of solutions
how we can enable a small business to
operate more digitally and therefore
compete in a better way. Um so you find
the common points of connection. Um and
then um
you zoom out and say ideally this is not
for one country but you see the common
points of connection across a range of
markets. Other things that are common
other than small business is resilience.
Everybody does not want one solution.
Yes, I want my own solution for my own
country but what if something goes
wrong? I need two or three solutions. So
I do want global partners. A common
point is security. Cyber security. You
know the fraudsters and the scammers
don't care about borders. That's a
global trait. It's a Yes. They just want
your money. It's a it's a battlefield
today. It's an ongoing arms race
particularly now since the rise of Gen
AI. Every government wants a partner
that can help with that
>> and you need global data sets to see
where are the threat factors, where is
the next threat going to come from. So
there's a range of commonalities. So we
find despite a you know somewhat
difficult and fastmoving geopolitical
landscape that there are fundamental
things that matter to everybody and it's
also true that global trade isn't done
uh yes there's you know trade policy
discussions going on nevertheless if I
just look at our crossber business and
people are traveling and they're
ordering things from elsewhere that
still keeps going so we focus on that
where we can help um and because we are
present in the country, we generally get
it right to understand what's on
people's minds.
>> Well, the flip side of that, has it
become easier from a regulatory front to
do business in the US?
>> So, the US has since I moved here um 10
years ago actually. Um since I moved
here 10 years ago, it's always been a
busy friend culture. um you know we just
celebrated 250 years and you look back
what's the American dream and it's kind
of like oh you can do attitude and you
know let's build something let's go uh
there's risk capital they can support
that all that has worked um and you know
subsequent uh you know administrations
they're very open to listen to business
where you know all you know many of my
peers u we ourselves are um part of the
BRT the business roundt the voice of
business is taken very seriously when we
have a BRT meeting, you generally have
bipartisan uh you know representation,
open very open dialogue like here that's
what's not working. That's what we need.
So that's working here. Um and then you
know we we try to take some of those
best practices and argue in other
countries it would be good to be more
open and and have that kind of business
engagement.
>> We've seen a real they call it the
K-shaped economy and I I always ask
economic questions. I have to remind
myself like he is not the chief
communist, you know, NASCAR, but we've
seen this K-shaped economy continue.
>> Mhm.
>> How long do you think it continues and
why?
>> You know, predicting the economic
outcome, you should really talk to our
chief economist about that. But when it
comes to the uh the K-shaped economy,
the lens that we have on that is so we
see a good part of consumer spending,
but we don't see all of consumer
spending. So, we're not the economy. Um
but on to the pretty large part of what
people spend on cards um we we can see
segments and general spending behavior
and what's been true and what's been
true for
go back the last year one and a half
years of those kind of data points that
I have pretty present in my mind is that
consumer spending on lower income bands
and consumer spending on higher income
bands continues to grow. So we have not
seen dramatic changes.
What we see is when you go to lower
income bands is you see savvy consumers.
So the digital economy comes with some
ability to understand what's your best
deal. You can shop around much easier.
You can see you know best deal over
here. Um I can do that. So people using
the information that the digital economy
makes available to make their dollar go
further. Uh that's number one. Um the
other thing that we're seeing is clearly
spending decisions that um balance
between discretionary
as in am I going to do this trip or
non-discretionary I have to fill my gas
tank. So that's happening and it it's
pretty fluid and it goes along with kind
of where gas prices are and so forth. So
these adjustments are pretty the
consumer does exactly that. So from that
perspective um the statement you know
affordability clearly is a topic um but
we don't see it coming through because
for now the consumer is is still
adjusting in general consumer spending
is growing that is true for the United
States that statement is generally true
for most other you know developed
countries in emerging markets the
dynamics are a little bit different
>> you mentioned uh cyber security several
times and I'm worried about it too I'm
worried about
>> you should be bots
wiping out my bank account. Like, h how
how how worried does the average person
need to be about the agentic AI era
sucking the money out of their account
at without them even realizing it?
>> So, fundamentally, let's just zoom out a
little bit. Um, when you if you were to
say that cyber crime is a country,
it would be so what's expected is that
cyber crime will add up to 15.6 trillion
by 2030. If you rank order that by
countries, GDP would be the third
largest country in the world. So, it's
big. It's an arms race. Generative AI,
you know, to name one technology that's
available to the fraudsters and scammers
as well as to the people who defend your
bank, for example, that's going to try
to protect you from that. So, it's an
arms race that's going on. Um, now very
specific to the point about agentic
commerce. So, so if you have a world
where you delegate decisions,
you know, with the best intention
because you don't want to deal with kind
of administrative stuff,
>> go buy me a shirt.
>> Um, I want to go and book a trip. You
want to book a trip and yeah, there's a
bunch of things that are behind that
trip from the hotel to the uh to the
airline to whatever some some gear that
you need to for your hike, etc., etc. If
you imagine a world where there's a
whole new payment ecosystem emerging
where uh one agent deals with another
and all of that that could go that needs
to establish itself and we're not there
yet and I don't think that's actually
going to come because what instead is
happening on on e-commerce is the
payment industry looked at this and said
all right so what do we have we have a
consumer that still wants to buy
something wants to just use a different
approach to do it you still have a shop,
probably more than one in this case
because you're going to buy these things
from different providers in one go and
you still have the bank of the shop and
you have your bank. So the participants
are still the same with one addition.
It's the agent.
>> Okay. So why don't we not undo the whole
thing because we have pretty good
security protection. you know, the the
the system is there, the standards are
there, the controls that check,
can you possibly make this uh
transaction that you're just about to do
because you've never ever done something
like that. Maybe we should ask a
question or you actually right now in
Mexico and this transaction is emanating
from an IP address that's somewhere else
in the world bad etc. There's all these
warning signs. So why would we undo
that? So let's use that. So the agent is
an additional party in this ecosystem.
Just didn't exist before. So in uh April
last year, we created something called
agent pay. Sounds very fancy out of like
a spy.
>> I want to use it already. [laughter]
>> You want to use that because who
wouldn't want agent pay. So agent pay
basically just recognizes there's an
additional party and that party needs to
go through the same vetting that the
person had to go through. Are you real?
And all of that be accredited in the
network as an entity that exists like
you are with your card number.
>> [snorts]
>> And then the same checks and balances
apply. So the one big advantage over um
the current card ecosystem is actually
even safer is that today you have
transactions particularly in the
physical space when you go in a store
that are not fully tokenized. So there's
still clear card numbers that your
16-digit number. There's some parts of
the world and some transactions where
that still is flying through the
internet. Instead of being tokenized in
a password like a wraparound can be only
used in one instance, all of these
transactions in the world of Agentic
will all be tokenized and they're extra
safe.
>> So no, no need to worry. Um no need to
worry that more than today. So you
should do it. Um I the world is just not
ready right now. There's not too many
agentic experiences at this point. we we
feel it's going to come. So,
>> this is where it's going. I'm gonna have
my own agent and I'm gonna talk to your
agent and they're going to talk and I'm
gonna get a trip out of this.
>> Yes, that's exactly how it's going to
go.
>> And you get a piece gets a piece of
those transactions.
>> So, those transactions would today
happen through a card and in this case
they would still happen through a card.
Uh but you delegate all the complex
stuff to an agent to do for you, but
it's still going through the card
network.
Now there's a different world adjacent
to this um that lives in the world of
B2B payments. So one company to another.
So today when a company consumes let's
say digital advertising space they buy
that. So the way this goes is today you
have some sort of contract contract with
the digital agent company and these are
aggregated payments and they happen in a
bulk and then somebody sends an invoice
and it's paid and pretty dated and
pretty uh complicated. You could see a
world where
on a real-time basis of small
microtransactions start to fly where
somebody's consuming digital content,
digital advertising space, a digital
compute uh you know the compute that you
use pay as you go fractions of a dollar
in real time that wouldn't necessarily
go through the system. The system has
not been built. It's been built for
consumer transactions. You can book your
trip. Um, but these transactions can
happen for intercomp payments and we
possibly will use the blockchain for
that. That's instant. It's programmable.
It can just run in the background. It'll
be the operating system of these kind of
payments. So, we're already thinking
about where this is going to go. But the
security standards have to be the same
with wherever technology goes. It really
comes down to trust. The stuff will only
be used. It will scale. And we're in the
business of scale. 120 countries 3 point
I think six billion cards out there or
card numbers rather so we're a scale
player and trust is key so there's an
equivalent of agent pay agent pay for
machines which we just put out we're the
first company that has done that it's
established that potter so how do you
introduce that safety there the
blockchain can be kept as just as safe
as regular payment seems are
are stable coins really going to be
transformational or are nice to of um
the the way I would frame that is
it's not ever to start with the
technology. So this is a tool to solve a
problem. So I would always think about
what's the use case we're talking about.
Is it about personal, you know, is a
personal payment, persontoperson
payment, person in person pays in the
shop and buys something your the trip
example or is this um a uh a payment u
like these machineto-achine payments
that I just talked about. So the answer
is not uniform. Uh we're not solving for
a problem, a consumer buying something.
There's no problem to be solved. So it's
not going to be transformation. It's not
even needed. you gonna do you really
think you're going to go and buy a
coffee with a with a crypto currency?
Why would you do that? So it just works
fine because right now in fact the
crypto companies they're all coming to
us and to have a co-brand so MetaMask
for example you going to go and do a
MetaMask masterard and buy the coffee
that's great.
>> So that vision of crypto supplanting the
dollar I mean that's just pie in the
sky.
>> So stable coins is a is a is an
interesting topic. So there there might
be people that live in countries with
high uh highly fluctuating currencies,
high inflation. They'd rather if you are
a supplier from that country and you're
shipping to another country and you want
to be paid in dollars, perfectly fine.
That is a very specific use case in the
world of generally crossborder uh
payments from one currency to another.
Um that's you know sometimes exotic
currencies. It's hard to to make these
payments, find the other party, have
predictable pricing, transparency. how
this is going to work. You could use uh
stable coins for that. So you turn the
dollar into stable coins and you turn
into fiat on the other side and this can
be pretty instant. So there are very
specific use cases uh where this will be
a great technology which is exactly why
we're investing in it. We're the
founding partner of open standard uh
which is a big stable coin consortium um
of 140 plus companies that have come
together to say we need a stable coin
that specific purpose of value exchange
and payments not for one to invest and
and use it as an asset. So
back to the answer, transformational,
not transformational. It will enable a
set of use cases that are not properly
enabled today. That's what it will do.
And we're all about choice and payments.
So we keep heavily investing in the
space.
>> Lastly, uh you know, if you look back at
the the tenures of Mastercard CEOs, I
mean, they're lengthy tenures, and I
hope you're here for a long time,
>> right?
>> Let's say for the next
>> I wonder where you're going to go with
this.
>> No, no, it's going to be good. I swear
it's going to be very this is going to
be very favorable. Let's say you're
around leading this company for another
5 to 10 years. 10 years from now,
>> what will be that next chapter or the
next stamp you will have left on
Mastercard?
>> So, I want to go come back to our
strategy to to answer that question.
>> I'm assuming you're going to be here for
another 10 years. Thank you. [laughter]
So um from from a strategy perspective
it's about we we have to have all
relevant payment choices that exist and
wherever the next payment choice goes
whatever is the technology reimagining
tech out how do you move money and we
will continue to do that and we will
continue to do the same thing in 10
years whatever we cannot imagine what
comes after digital assets and stable
coin whatever the next thing is we will
be there when it comes to ensuring that
a masterard payment is always the safest
and smartest payments that will also be
there in 10
The question about trust. The biggest
promise of our brand is that wherever
you see the Mastercard logo, you have to
never wor worry that you're protected.
The merchant, the shop, the company will
be paid and the person who is paying if
something goes wrong will not be liable.
Those are all the things that going to
be standard. The underlying technology
will change more diversification. But we
will always make sure as a company that
we're not going after the latest fad and
maybe we add this product. We always
come back to fundamental underlying
trends that will also be true in 10
years from now. Safety security will
always matter. So we have a big part of
our business in safety security and
insights will always matter. Everybody
in who is has anything to do with the
digital economy wants one thing to use
that data to make better decisions and
serve their customers better. So those
are the two pillars of our strategy.
I've not even said to you what we're
actually going to be doing differently.
>> Well, you could you could I believe that
these things hold true also in 10 years
from now and that is a very strong
strategy. We have you know been adapting
our strategy over the last two investor
days a little bit here and there but
fundamentally that's a huge opportunity
insights cyber security and providing
payment choices because that drives and
oper you know we're the operating system
of uh digital economy with that one
thing though that will be a significant
shift in balance of our business in 10
years from now is that payments that
relate to businesses and small
businesses today they're fairly
antiquated. They live in a world of
still some screen uh green screens. You
you can't believe it. Um ERP systems
that are in the back every you know
there's a change in generation of
treasurers and people in companies that
see this and say why is this so
different in my personal life? So I
think we're going to see a massive wave
of u rejuvenation
um in corporate payments. So our
business will shift to have a much
larger part of corporate payments in
particular small business. This is
great. So how big how big is the
partnership to to Mastercard? Like why
do you have these partnerships? I mean
of course I've seen you on McLaren,
you're involved with them. Like what do
they do for the business?
>> Our sponsorships are a way for us to
make priceless experiences available for
card holders. you know, a partner as
creative as McLaren, their interest in
the sport is to excite more people to
become a fan of the sport, not
necessarily even their team. Obviously,
they prefer McLaren over some other
team. Um, but so we are global consumer
brand, 3.6 billion cards out there. So,
the global reach and the fascination of
the sport, they go well together. So
this joint advertising, joint marketing,
fan experiences, they do a lot of videos
and they do surprise show ups whereas a
bunch of fans somewhere and suddenly
Oscar walks through the curtain like oh
my god. So [laughter]
um so they're very creative partnership.
>> How did you get into this field like
when you were a kid? Like did you I mean
>> did I wake up
payments are so exciting like I'm the
CEO of Master like where where did that
even come from?
>> In hindsight it was the right time at
the right place. I had a conversation
with my predecessor who I used to work
with at a bank. We both worked at the
same bank and he became the CEO elect of
Mastercard and said, "Do you want you
want to join and we do payments?"
And my initial reaction was not like,
"Yeah, this is great." [laughter]
And uh I think he conveyed in many
different ways that that would be stupid
not to do it. And uh I uh I made a
decision and then never looked back.
It's uh it's fascinating because we
truly we power economies. So when we
show up somewhere, there's never a
question of what we do makes sense.
There's a lot of conversation about
credit cards and we don't do lending. We
don't set interest rates. We make sure
that money flows and your hard money is
protected as it flows.
>> I've learned not to call it plumbing,
>> right? Yes. Exactly. Technical term.
Good. Good to see you. I appreciate I
appreciate
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An inside look at Mastercard's headquarters in Purchase, New York, where CEO Michael Maybach discusses the company's evolution from a simple credit card company to a global operating system for the digital economy. Maybach covers the company's response to the pandemic, diversification into cybersecurity, the future of AI-driven 'Agentic' payments, the practical applications of stable coins, and his strategic vision for corporate and small business payments over the next decade.
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