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Cybercrime could become the world's third-largest economy

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Cybercrime could become the world's third-largest economy

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900 segments

0:00

It's always a treat when I get outside

0:01

of Yahoo Finance HQ in New York City and

0:03

visit companies where they live and

0:05

breathe. Like I love doing this stuff.

0:07

This is just what I do and I'm in the

0:08

zone. For this episode of Power Players,

0:10

I am in Purchase New York, headquarters

0:13

[music] for Mastercard. You know

0:15

Mastercard. You've used their cards.

0:16

You've seen them on TV. You've seen

0:18

those priceless commercials. I'm going

0:20

inside the future of Mastercard with CEO

0:23

Michael Maybach. We're going to talk

0:24

about everything under the sun.

0:30

Michael, good to see you again. It's

0:31

been a while actually since I've seen

0:32

you in the flesh. So, thanks for doing

0:34

this. I appreciate it.

0:36

>> Yeah. Uh years. [laughter]

0:38

>> Years. Well, we still look both great.

0:39

>> Completely overdue. Yeah. Happy to uh

0:41

have you here and

0:42

>> this is like purchasing your This is the

0:44

uh this is the mothership for

0:46

Mastercard. I mean, how often

0:48

>> I mean, you spend a lot of time in here.

0:49

You're always traveling around, right?

0:50

>> I don't spend a lot of time here. Uh but

0:52

you know since it's the home of

0:53

pricelessness um I it's always good to

0:56

come back and reconnect at the

0:58

mothership with all my colleagues here

1:00

but then you know we're we're a super

1:01

global company.

1:03

>> Uh yes we're listed proudly listed here

1:05

in the US but we're a truly global

1:07

business and I want to be out there and

1:09

see what's going on in China, what's

1:10

going on in Europe, what's going in in

1:12

you know just recently in Africa.

1:14

>> What I think folks don't appreciate is

1:16

the history of your company. This is

1:19

what 60 years. 60 years. 20 years of our

1:23

IPO to celebrate it on the day after

1:26

Labor Day this year. 20 years.

1:28

>> What would surprise someone about the

1:30

history of Mastercard?

1:31

>> You know, it started off as a

1:33

proposition to pay a meal in New York.

1:36

Um, and now we are positioned since we

1:39

have our license in China, it' be the

1:41

most global way to pay. Nobody had could

1:44

have had an idea that that would ever

1:45

work like that. It was hard work for 60

1:48

years building a global financial

1:50

network, building one of the most

1:51

powerful consumer brands. I think is

1:54

surprise over surprise. But today um I

1:56

do come across surprises because we you

1:59

know we continue to innovate. We

2:01

continue to imagine how you know value

2:03

is exchanged how money moves and um you

2:06

know our brand doesn't even catch up

2:07

with this. So I talked to a customer and

2:10

they said let's talk about cards and

2:12

said well why don't we also talk about a

2:15

gen commerce? Why don't we also talk

2:17

about stable coins? And yeah, well, what

2:18

do you guys do? And they said, let me

2:20

tell you what we're all doing because

2:21

it's happening so fast. All of this just

2:23

started really last year.

2:25

>> Did the business start with a card?

2:28

>> It I think it did. Yes.

2:30

>> But you always like integral to the

2:32

plumbing of the

2:33

>> Yeah. Yeah.

2:34

>> We are today if you you look at it.

2:36

Plumbing is a great word. May maybe you

2:38

know the way we like to think about like

2:40

the operating system of the digitally.

2:41

>> I don't want to discount it by saying

2:42

plumbing. You said it fancy. I'm just

2:44

looking for words here. like we're

2:45

taking this in real time.

2:47

>> So, uh yeah, we're kind of the operating

2:49

system. So, like how is value exchange

2:51

today? Um 220 countries and territory.

2:54

So, we're that infrastructure, but we're

2:57

not an infrastructure company as such.

2:59

You know, we are also a data company.

3:01

We're an insights company. We help our

3:03

customers i.e., you know, banks for

3:05

example, FinTech make better decisions

3:06

to run their business. We're a customer

3:09

consumer experiences company. Priceless,

3:11

everybody knows priceless. And we enable

3:13

priceless experiences through our

3:14

partners for consumers. We do all of the

3:16

above and more.

3:18

>> So when you I I think I originally

3:19

talked to you kind of when you got this

3:22

job uh maybe 2022

3:24

>> feels like yesterday. I don't know what

3:25

it feels like for you.

3:26

>> Well, it feels like you know there's

3:27

this comparison between human years and

3:29

dog years. So it does feel this was an

3:31

intense period.

3:32

>> There were a few things other than co

3:34

that went on since.

3:35

>> How did you get ac acclimated so quickly

3:38

during that period? You know, it was

3:40

interesting and we announced the

3:42

leadership transition here in this

3:44

building on the 25th of February 2020

3:48

actually. So, it was only weeks later.

3:51

Nobody went anywhere. Nobody traveled.

3:54

And to get a climatized with this job to

3:57

to to pick up your your your term, the

4:01

team around the table

4:04

needed to Okay, here's a new leader.

4:06

We're all trying to figure this out. and

4:09

uh we all said to each other we don't

4:12

have a plan there is no playbook for a

4:14

pandemic that has a jelling function so

4:18

team rattly okay what do we have to do

4:21

we have to meet our customers where they

4:23

are so if anybody has a digital business

4:25

they're probably going to do better and

4:26

we have to accelerate that business if

4:28

you have a physical business with a shop

4:30

then nobody can leaves their house

4:31

that's a problem so we were adjusting to

4:34

that in real time um fortunately we have

4:37

a lot of data and we could how behaviors

4:39

were shifting. Um so we threw uh a lot

4:43

of um kind of established beliefs out of

4:47

the window at the time and said we got

4:49

to rethink this time. In those periods

4:52

in those years 21 22 digital only

4:55

businesses scaled like crazy. We um

4:59

because we're having a leg in the

5:01

physical economy as well as in digital

5:03

economy um our revenue got severely

5:06

impacted. You know what that does to a

5:09

team? You start to get very frugal. You

5:12

focus really on resiliency.

5:14

We said we cannot have that ever again.

5:17

So we invested in technology at that

5:19

time and said we have to be much more

5:20

flexible. This was just becoming our

5:22

sole obsession as a team and it really

5:24

jailed. How did you what did you learn

5:26

about yourself in those early days? Six

5:28

months into this job, first time CEO,

5:30

you're it's a pandemic. You're seeing

5:32

numbers that nobody's ever seen before.

5:34

And look, I I really firmly believe a

5:36

lot of executives that, you know,

5:38

managed to that period have set

5:39

themselves up for success five to six

5:42

years later because of that what they

5:43

went through.

5:44

>> It it was a big learning. Well, one of

5:46

one of the things that I picked up was

5:48

it's good to be in the office. So every

5:52

day I drove to the office including my

5:53

predecessor who was our exec chair for a

5:55

period of time. Every day we showed up

5:57

here and there was five of us. One

5:59

gentleman from our canteen company who

6:01

was brave enough to come in

6:02

>> in this office.

6:03

>> Yes. Yeah. It was five of us, security

6:06

person, uh, one of my colleagues who

6:09

brought his dog because his dog sitter

6:11

wasn't around any longer. And this was

6:13

the the think tank, the group being with

6:15

people was important at the time. But

6:17

the people aspect is the bigger point

6:19

that I want to make is

6:22

there was a lot there in in leadership

6:24

that came to the forefront where

6:25

everybody was dealing with fundamental

6:27

things in their lives. Um, you there was

6:29

fears and you know kids were at home and

6:31

people had to just adjust their lives in

6:32

dramatic ways. So the empathy part of

6:35

leadership just dialed up. You know, I

6:37

had a very technical job before as a

6:39

chief product officer and suddenly there

6:41

was this other element and it just in a

6:43

short period of time probably balanced

6:45

me out a bit. I hope for the better.

6:47

That was very helpful. You back to the

6:50

first uh your first question, we really

6:53

accelerated making this company more

6:56

resilient. We invested in the

6:57

fundamentals technology and saying

6:59

probably we we will have more change in

7:02

the coming years than we've seen in the

7:04

last 20 years since the IPO or 15 years

7:06

at that time or in the last 60 years

7:08

even. So it's accelerating more. We have

7:10

invested in those years from 22 to 23

7:14

completely rearchitecting our global

7:15

network. So the people side of it

7:19

investing in resilience and making our

7:21

technology much more flexible making the

7:23

fundamental point is not about the card

7:26

despite the fact that uh we are called

7:28

master card but when you see us out

7:31

there you don't see the word you see the

7:32

two interlocking circles that generally

7:34

stand for trust and we're becoming a

7:37

company that is basically involved in

7:38

driving value exchange of any kind.

7:40

>> How has the business changed

7:43

versus when you took over? What are some

7:46

of the biggest changes?

7:47

>> Uh diversification of our revenue is

7:49

kind of like for example something that

7:51

uh uh investors observe. Um so there's a

7:54

big part of our business that uh helps

7:56

us differentiate a mastercard payment

7:58

from another payment. let's say a local

8:00

payment network in country ABC

8:03

that will be that payment is most likely

8:05

not as secure as a mastercard payment

8:07

because we have more data to train our

8:09

models to approve decisions uh your

8:12

payment uh payments to be good or not

8:14

good in a much more effective way. So

8:17

those services we we sell uh we sell

8:21

them to our customers, we sell them to

8:23

other customers that use payment

8:25

networks and so forth. So this

8:27

diversification in cyber security space

8:29

massive that's a big change our

8:32

geographic spread we used the time to be

8:34

in more markets um and open more offices

8:37

around the world so that we are more

8:40

global most notably China we now have

8:43

domestic license in China that increases

8:45

our footprint absolutely dramatically in

8:47

the underlying infrastructure part of

8:49

payments there's something that you know

8:52

uh people in our industry call rails

8:55

>> so behind the terminal. Yeah, there's

8:57

this wire that goes into something

8:59

that's the card rail, which is our

9:00

global network.

9:01

>> Where does it even exist? Like, it's

9:02

just out there in the air somewhere.

9:04

>> It's the ether. It's in the ether,

9:05

[laughter] but you know, it is in a set

9:07

of data centers around the world. So,

9:08

it's very it's very physical in in a

9:11

way. So, we invested in in in that

9:14

network and that has much more reach

9:16

today. And if you take today's

9:20

geopolitical landscape and you compare

9:22

it to five years ago. So during co we

9:26

saw supply chain fragmentation generally

9:29

speaking with you know goods couldn't

9:31

flow. So countries were asking

9:32

themselves well what do I do if I can't

9:34

get what I need? So I need to be more

9:36

self-dependent.

9:38

Today we have that accelerating with

9:39

more geopolitical pressure that further

9:41

accelerates fragmentation uh in the

9:44

global political geopolitical landscape.

9:47

So imagine you're a global company like

9:49

ours. We need to be able to adjust more

9:51

flexibly in our network what a country

9:54

wants in their country and what a

9:55

country is quite happy to consume from

9:57

other countries. So that was all in the

9:59

in that year we basically the notion was

10:02

run anything anywhere. If we deal with

10:04

India and they want it like this great

10:05

then we can do that and if we in another

10:07

country yet again something else it's to

10:11

ensure that it's not thousand flowers

10:12

bloom but some sort of an organized

10:14

fashion to adjust to a more fragmented

10:16

world. That is how the business has

10:18

changed. So today we can do that. Um

10:21

just today we announced the partnership

10:22

with the UAE for exactly that. We're

10:24

going to be their national payment

10:25

switch. Um that's a big deal. um if we

10:29

hadn't done the homework back in the

10:30

years 22 23 we couldn't be able to do

10:33

that today in a world where um everybody

10:37

every company is trying to engage

10:39

consumers and compete for the for the

10:41

next company that's also trying to

10:43

engage that same consumer better offers

10:45

that come in your email some of them

10:47

feel super random and you just delete

10:49

them I do that

10:50

>> I assume they're coming from an AI bot

10:52

>> yeah yes but that would be a bad AI bot

10:54

most likely

10:55

>> so you know insights consumer engage

10:57

engagement big topic big part of our

10:59

business today. It was at the time but

11:01

we we grew that much more. We acquired

11:04

dynamic yield is a large company uh you

11:06

know it was originally busy in the

11:08

personalization space right offer at the

11:11

right time that feels if you permit the

11:13

data to be used in your personal context

11:15

with your personal preferences. Wouldn't

11:17

that be helpful? So you don't have to

11:18

delete everything. It just comes in the

11:20

right way.

11:21

>> Well I never delete anything from

11:22

Mastercard just because I'm sorry.

11:23

>> I never delete anything from Mastercard.

11:24

>> You know I think that's a good choice.

11:26

[laughter] I don't have to say that

11:27

because of No, I'm just kidding.

11:28

>> That's a good choice. So, yeah. So,

11:30

diversification, better technology and,

11:33

you know, we we had to change our talent

11:35

along with that or grow our talent

11:36

rather than change our talent. You know,

11:38

investing on our people to be able to,

11:40

you know, handle those different

11:43

offerings that we now have for our

11:44

customers. So, it's a fundamentally

11:46

different uh company. It changed with

11:48

the IPO. It changed again postco and

11:50

we're going to go through more cycles

11:52

right now with digital assets and crypto

11:53

and everything. Has it become harder to

11:55

be a global company like Mastercard

11:58

given the geopolitical headwinds and the

12:00

headwinds are such that the US is

12:02

becoming more insular?

12:05

>> Our mindset I I said is we are a global

12:08

company. Yeah. We're proudly a US

12:10

company but where we show up we we try

12:13

to be as local as needed and add as much

12:17

of the benefit of being global as

12:19

possible best practices from both sides.

12:22

That's not new. Um I recall a board

12:25

meeting in 2015 in Stockholm of all

12:28

places where we had a discussion what do

12:30

we do with rising nationalism where

12:33

every country this was you know 2015

12:36

long time ago this was a discussion so

12:38

we have learned to adjust

12:41

to find a balance between local and

12:43

global um global if you want technology

12:47

gives us more tools to do that be able

12:50

to run anything anywhere is a big

12:52

component onent of that. Now you need to

12:55

have some sort of a good starting point

12:57

and an understanding and relationship.

12:58

So we have people on the ground uh

13:00

generally local teams that understand

13:02

the market. We engage governments and it

13:05

turns out if I take a half a step back a

13:07

full step back today and say you know

13:10

when I take a range of global

13:12

governments we're generally aligned with

13:14

what governments want. Geopolitics is

13:17

one thing we don't deal in geopolitics.

13:19

But when it comes to financial inclusion

13:21

and building resilience and and you know

13:23

consistent growth in a country every

13:24

government wants that every uh

13:27

government without exception thinks a

13:29

big part of that is small business. So

13:31

how do you engage small business and

13:33

here we are there is a set of solutions

13:36

how we can enable a small business to

13:38

operate more digitally and therefore

13:40

compete in a better way. Um so you find

13:44

the common points of connection. Um and

13:48

then um

13:50

you zoom out and say ideally this is not

13:52

for one country but you see the common

13:55

points of connection across a range of

13:58

markets. Other things that are common

13:59

other than small business is resilience.

14:02

Everybody does not want one solution.

14:04

Yes, I want my own solution for my own

14:06

country but what if something goes

14:08

wrong? I need two or three solutions. So

14:10

I do want global partners. A common

14:13

point is security. Cyber security. You

14:16

know the fraudsters and the scammers

14:17

don't care about borders. That's a

14:20

global trait. It's a Yes. They just want

14:22

your money. It's a it's a battlefield

14:24

today. It's an ongoing arms race

14:27

particularly now since the rise of Gen

14:28

AI. Every government wants a partner

14:30

that can help with that

14:32

>> and you need global data sets to see

14:34

where are the threat factors, where is

14:36

the next threat going to come from. So

14:37

there's a range of commonalities. So we

14:39

find despite a you know somewhat

14:42

difficult and fastmoving geopolitical

14:44

landscape that there are fundamental

14:46

things that matter to everybody and it's

14:49

also true that global trade isn't done

14:51

uh yes there's you know trade policy

14:54

discussions going on nevertheless if I

14:56

just look at our crossber business and

14:58

people are traveling and they're

14:59

ordering things from elsewhere that

15:01

still keeps going so we focus on that

15:04

where we can help um and because we are

15:08

present in the country, we generally get

15:10

it right to understand what's on

15:12

people's minds.

15:13

>> Well, the flip side of that, has it

15:15

become easier from a regulatory front to

15:17

do business in the US?

15:19

>> So, the US has since I moved here um 10

15:24

years ago actually. Um since I moved

15:26

here 10 years ago, it's always been a

15:28

busy friend culture. um you know we just

15:31

celebrated 250 years and you look back

15:33

what's the American dream and it's kind

15:34

of like oh you can do attitude and you

15:36

know let's build something let's go uh

15:39

there's risk capital they can support

15:41

that all that has worked um and you know

15:44

subsequent uh you know administrations

15:47

they're very open to listen to business

15:49

where you know all you know many of my

15:51

peers u we ourselves are um part of the

15:54

BRT the business roundt the voice of

15:57

business is taken very seriously when we

16:00

have a BRT meeting, you generally have

16:02

bipartisan uh you know representation,

16:04

open very open dialogue like here that's

16:07

what's not working. That's what we need.

16:09

So that's working here. Um and then you

16:13

know we we try to take some of those

16:15

best practices and argue in other

16:16

countries it would be good to be more

16:18

open and and have that kind of business

16:20

engagement.

16:22

>> We've seen a real they call it the

16:24

K-shaped economy and I I always ask

16:27

economic questions. I have to remind

16:28

myself like he is not the chief

16:29

communist, you know, NASCAR, but we've

16:32

seen this K-shaped economy continue.

16:33

>> Mhm.

16:34

>> How long do you think it continues and

16:35

why?

16:36

>> You know, predicting the economic

16:37

outcome, you should really talk to our

16:39

chief economist about that. But when it

16:42

comes to the uh the K-shaped economy,

16:45

the lens that we have on that is so we

16:48

see a good part of consumer spending,

16:51

but we don't see all of consumer

16:52

spending. So, we're not the economy. Um

16:55

but on to the pretty large part of what

16:58

people spend on cards um we we can see

17:03

segments and general spending behavior

17:06

and what's been true and what's been

17:07

true for

17:10

go back the last year one and a half

17:12

years of those kind of data points that

17:14

I have pretty present in my mind is that

17:17

consumer spending on lower income bands

17:19

and consumer spending on higher income

17:21

bands continues to grow. So we have not

17:25

seen dramatic changes.

17:28

What we see is when you go to lower

17:30

income bands is you see savvy consumers.

17:33

So the digital economy comes with some

17:36

ability to understand what's your best

17:38

deal. You can shop around much easier.

17:41

You can see you know best deal over

17:42

here. Um I can do that. So people using

17:46

the information that the digital economy

17:48

makes available to make their dollar go

17:50

further. Uh that's number one. Um the

17:53

other thing that we're seeing is clearly

17:55

spending decisions that um balance

17:58

between discretionary

18:00

as in am I going to do this trip or

18:03

non-discretionary I have to fill my gas

18:05

tank. So that's happening and it it's

18:08

pretty fluid and it goes along with kind

18:10

of where gas prices are and so forth. So

18:12

these adjustments are pretty the

18:14

consumer does exactly that. So from that

18:16

perspective um the statement you know

18:20

affordability clearly is a topic um but

18:23

we don't see it coming through because

18:24

for now the consumer is is still

18:27

adjusting in general consumer spending

18:28

is growing that is true for the United

18:30

States that statement is generally true

18:33

for most other you know developed

18:35

countries in emerging markets the

18:36

dynamics are a little bit different

18:38

>> you mentioned uh cyber security several

18:40

times and I'm worried about it too I'm

18:43

worried about

18:43

>> you should be bots

18:45

wiping out my bank account. Like, h how

18:47

how how worried does the average person

18:50

need to be about the agentic AI era

18:54

sucking the money out of their account

18:56

at without them even realizing it?

18:58

>> So, fundamentally, let's just zoom out a

19:01

little bit. Um, when you if you were to

19:03

say that cyber crime is a country,

19:07

it would be so what's expected is that

19:09

cyber crime will add up to 15.6 trillion

19:13

by 2030. If you rank order that by

19:16

countries, GDP would be the third

19:17

largest country in the world. So, it's

19:19

big. It's an arms race. Generative AI,

19:22

you know, to name one technology that's

19:24

available to the fraudsters and scammers

19:27

as well as to the people who defend your

19:29

bank, for example, that's going to try

19:30

to protect you from that. So, it's an

19:33

arms race that's going on. Um, now very

19:36

specific to the point about agentic

19:38

commerce. So, so if you have a world

19:40

where you delegate decisions,

19:43

you know, with the best intention

19:45

because you don't want to deal with kind

19:48

of administrative stuff,

19:50

>> go buy me a shirt.

19:51

>> Um, I want to go and book a trip. You

19:53

want to book a trip and yeah, there's a

19:54

bunch of things that are behind that

19:56

trip from the hotel to the uh to the

19:59

airline to whatever some some gear that

20:01

you need to for your hike, etc., etc. If

20:04

you imagine a world where there's a

20:05

whole new payment ecosystem emerging

20:09

where uh one agent deals with another

20:11

and all of that that could go that needs

20:14

to establish itself and we're not there

20:16

yet and I don't think that's actually

20:17

going to come because what instead is

20:19

happening on on e-commerce is the

20:22

payment industry looked at this and said

20:25

all right so what do we have we have a

20:27

consumer that still wants to buy

20:28

something wants to just use a different

20:30

approach to do it you still have a shop,

20:33

probably more than one in this case

20:34

because you're going to buy these things

20:36

from different providers in one go and

20:38

you still have the bank of the shop and

20:40

you have your bank. So the participants

20:42

are still the same with one addition.

20:44

It's the agent.

20:47

>> Okay. So why don't we not undo the whole

20:49

thing because we have pretty good

20:51

security protection. you know, the the

20:52

the system is there, the standards are

20:54

there, the controls that check,

20:57

can you possibly make this uh

21:00

transaction that you're just about to do

21:02

because you've never ever done something

21:03

like that. Maybe we should ask a

21:04

question or you actually right now in

21:06

Mexico and this transaction is emanating

21:08

from an IP address that's somewhere else

21:10

in the world bad etc. There's all these

21:12

warning signs. So why would we undo

21:15

that? So let's use that. So the agent is

21:18

an additional party in this ecosystem.

21:20

Just didn't exist before. So in uh April

21:23

last year, we created something called

21:25

agent pay. Sounds very fancy out of like

21:28

a spy.

21:28

>> I want to use it already. [laughter]

21:30

>> You want to use that because who

21:32

wouldn't want agent pay. So agent pay

21:34

basically just recognizes there's an

21:35

additional party and that party needs to

21:37

go through the same vetting that the

21:38

person had to go through. Are you real?

21:41

And all of that be accredited in the

21:42

network as an entity that exists like

21:44

you are with your card number.

21:46

>> [snorts]

21:47

>> And then the same checks and balances

21:50

apply. So the one big advantage over um

21:54

the current card ecosystem is actually

21:56

even safer is that today you have

21:58

transactions particularly in the

21:59

physical space when you go in a store

22:01

that are not fully tokenized. So there's

22:03

still clear card numbers that your

22:06

16-digit number. There's some parts of

22:08

the world and some transactions where

22:09

that still is flying through the

22:11

internet. Instead of being tokenized in

22:14

a password like a wraparound can be only

22:16

used in one instance, all of these

22:18

transactions in the world of Agentic

22:20

will all be tokenized and they're extra

22:23

safe.

22:25

>> So no, no need to worry. Um no need to

22:28

worry that more than today. So you

22:30

should do it. Um I the world is just not

22:32

ready right now. There's not too many

22:34

agentic experiences at this point. we we

22:36

feel it's going to come. So,

22:37

>> this is where it's going. I'm gonna have

22:38

my own agent and I'm gonna talk to your

22:40

agent and they're going to talk and I'm

22:42

gonna get a trip out of this.

22:43

>> Yes, that's exactly how it's going to

22:45

go.

22:45

>> And you get a piece gets a piece of

22:46

those transactions.

22:48

>> So, those transactions would today

22:49

happen through a card and in this case

22:52

they would still happen through a card.

22:54

Uh but you delegate all the complex

22:56

stuff to an agent to do for you, but

22:59

it's still going through the card

23:00

network.

23:01

Now there's a different world adjacent

23:04

to this um that lives in the world of

23:07

B2B payments. So one company to another.

23:11

So today when a company consumes let's

23:14

say digital advertising space they buy

23:16

that. So the way this goes is today you

23:19

have some sort of contract contract with

23:21

the digital agent company and these are

23:22

aggregated payments and they happen in a

23:25

bulk and then somebody sends an invoice

23:26

and it's paid and pretty dated and

23:29

pretty uh complicated. You could see a

23:31

world where

23:33

on a real-time basis of small

23:35

microtransactions start to fly where

23:38

somebody's consuming digital content,

23:39

digital advertising space, a digital

23:41

compute uh you know the compute that you

23:43

use pay as you go fractions of a dollar

23:46

in real time that wouldn't necessarily

23:49

go through the system. The system has

23:51

not been built. It's been built for

23:52

consumer transactions. You can book your

23:54

trip. Um, but these transactions can

23:56

happen for intercomp payments and we

24:00

possibly will use the blockchain for

24:02

that. That's instant. It's programmable.

24:05

It can just run in the background. It'll

24:06

be the operating system of these kind of

24:08

payments. So, we're already thinking

24:11

about where this is going to go. But the

24:13

security standards have to be the same

24:15

with wherever technology goes. It really

24:17

comes down to trust. The stuff will only

24:18

be used. It will scale. And we're in the

24:20

business of scale. 120 countries 3 point

24:23

I think six billion cards out there or

24:25

card numbers rather so we're a scale

24:28

player and trust is key so there's an

24:31

equivalent of agent pay agent pay for

24:33

machines which we just put out we're the

24:35

first company that has done that it's

24:36

established that potter so how do you

24:38

introduce that safety there the

24:40

blockchain can be kept as just as safe

24:42

as regular payment seems are

24:46

are stable coins really going to be

24:48

transformational or are nice to of um

24:53

the the way I would frame that is

24:56

it's not ever to start with the

24:58

technology. So this is a tool to solve a

25:02

problem. So I would always think about

25:03

what's the use case we're talking about.

25:05

Is it about personal, you know, is a

25:07

personal payment, persontoperson

25:09

payment, person in person pays in the

25:11

shop and buys something your the trip

25:13

example or is this um a uh a payment u

25:18

like these machineto-achine payments

25:20

that I just talked about. So the answer

25:22

is not uniform. Uh we're not solving for

25:24

a problem, a consumer buying something.

25:27

There's no problem to be solved. So it's

25:29

not going to be transformation. It's not

25:30

even needed. you gonna do you really

25:33

think you're going to go and buy a

25:34

coffee with a with a crypto currency?

25:36

Why would you do that? So it just works

25:38

fine because right now in fact the

25:40

crypto companies they're all coming to

25:41

us and to have a co-brand so MetaMask

25:44

for example you going to go and do a

25:46

MetaMask masterard and buy the coffee

25:48

that's great.

25:48

>> So that vision of crypto supplanting the

25:50

dollar I mean that's just pie in the

25:52

sky.

25:52

>> So stable coins is a is a is an

25:56

interesting topic. So there there might

25:58

be people that live in countries with

26:00

high uh highly fluctuating currencies,

26:02

high inflation. They'd rather if you are

26:04

a supplier from that country and you're

26:06

shipping to another country and you want

26:07

to be paid in dollars, perfectly fine.

26:10

That is a very specific use case in the

26:13

world of generally crossborder uh

26:15

payments from one currency to another.

26:17

Um that's you know sometimes exotic

26:20

currencies. It's hard to to make these

26:22

payments, find the other party, have

26:24

predictable pricing, transparency. how

26:26

this is going to work. You could use uh

26:28

stable coins for that. So you turn the

26:30

dollar into stable coins and you turn

26:32

into fiat on the other side and this can

26:34

be pretty instant. So there are very

26:36

specific use cases uh where this will be

26:39

a great technology which is exactly why

26:41

we're investing in it. We're the

26:42

founding partner of open standard uh

26:44

which is a big stable coin consortium um

26:47

of 140 plus companies that have come

26:49

together to say we need a stable coin

26:51

that specific purpose of value exchange

26:53

and payments not for one to invest and

26:56

and use it as an asset. So

27:01

back to the answer, transformational,

27:02

not transformational. It will enable a

27:05

set of use cases that are not properly

27:08

enabled today. That's what it will do.

27:09

And we're all about choice and payments.

27:11

So we keep heavily investing in the

27:13

space.

27:13

>> Lastly, uh you know, if you look back at

27:16

the the tenures of Mastercard CEOs, I

27:19

mean, they're lengthy tenures, and I

27:20

hope you're here for a long time,

27:21

>> right?

27:22

>> Let's say for the next

27:23

>> I wonder where you're going to go with

27:24

this.

27:24

>> No, no, it's going to be good. I swear

27:25

it's going to be very this is going to

27:26

be very favorable. Let's say you're

27:27

around leading this company for another

27:29

5 to 10 years. 10 years from now,

27:32

>> what will be that next chapter or the

27:34

next stamp you will have left on

27:35

Mastercard?

27:36

>> So, I want to go come back to our

27:37

strategy to to answer that question.

27:39

>> I'm assuming you're going to be here for

27:40

another 10 years. Thank you. [laughter]

27:42

So um from from a strategy perspective

27:45

it's about we we have to have all

27:48

relevant payment choices that exist and

27:49

wherever the next payment choice goes

27:51

whatever is the technology reimagining

27:53

tech out how do you move money and we

27:55

will continue to do that and we will

27:57

continue to do the same thing in 10

27:58

years whatever we cannot imagine what

28:00

comes after digital assets and stable

28:02

coin whatever the next thing is we will

28:04

be there when it comes to ensuring that

28:06

a masterard payment is always the safest

28:08

and smartest payments that will also be

28:10

there in 10

28:11

The question about trust. The biggest

28:13

promise of our brand is that wherever

28:15

you see the Mastercard logo, you have to

28:16

never wor worry that you're protected.

28:19

The merchant, the shop, the company will

28:22

be paid and the person who is paying if

28:24

something goes wrong will not be liable.

28:27

Those are all the things that going to

28:28

be standard. The underlying technology

28:30

will change more diversification. But we

28:33

will always make sure as a company that

28:35

we're not going after the latest fad and

28:39

maybe we add this product. We always

28:41

come back to fundamental underlying

28:42

trends that will also be true in 10

28:44

years from now. Safety security will

28:46

always matter. So we have a big part of

28:48

our business in safety security and

28:51

insights will always matter. Everybody

28:53

in who is has anything to do with the

28:55

digital economy wants one thing to use

28:57

that data to make better decisions and

28:59

serve their customers better. So those

29:01

are the two pillars of our strategy.

29:02

I've not even said to you what we're

29:04

actually going to be doing differently.

29:06

>> Well, you could you could I believe that

29:08

these things hold true also in 10 years

29:11

from now and that is a very strong

29:13

strategy. We have you know been adapting

29:15

our strategy over the last two investor

29:17

days a little bit here and there but

29:19

fundamentally that's a huge opportunity

29:22

insights cyber security and providing

29:24

payment choices because that drives and

29:26

oper you know we're the operating system

29:28

of uh digital economy with that one

29:31

thing though that will be a significant

29:34

shift in balance of our business in 10

29:36

years from now is that payments that

29:39

relate to businesses and small

29:42

businesses today they're fairly

29:44

antiquated. They live in a world of

29:46

still some screen uh green screens. You

29:49

you can't believe it. Um ERP systems

29:52

that are in the back every you know

29:55

there's a change in generation of

29:56

treasurers and people in companies that

29:58

see this and say why is this so

30:00

different in my personal life? So I

30:02

think we're going to see a massive wave

30:03

of u rejuvenation

30:06

um in corporate payments. So our

30:08

business will shift to have a much

30:10

larger part of corporate payments in

30:12

particular small business. This is

30:14

great. So how big how big is the

30:16

partnership to to Mastercard? Like why

30:17

do you have these partnerships? I mean

30:19

of course I've seen you on McLaren,

30:20

you're involved with them. Like what do

30:22

they do for the business?

30:23

>> Our sponsorships are a way for us to

30:27

make priceless experiences available for

30:30

card holders. you know, a partner as

30:33

creative as McLaren, their interest in

30:35

the sport is to excite more people to

30:38

become a fan of the sport, not

30:40

necessarily even their team. Obviously,

30:41

they prefer McLaren over some other

30:43

team. Um, but so we are global consumer

30:47

brand, 3.6 billion cards out there. So,

30:49

the global reach and the fascination of

30:51

the sport, they go well together. So

30:54

this joint advertising, joint marketing,

30:56

fan experiences, they do a lot of videos

31:00

and they do surprise show ups whereas a

31:02

bunch of fans somewhere and suddenly

31:03

Oscar walks through the curtain like oh

31:05

my god. So [laughter]

31:07

um so they're very creative partnership.

31:10

>> How did you get into this field like

31:11

when you were a kid? Like did you I mean

31:14

>> did I wake up

31:16

payments are so exciting like I'm the

31:17

CEO of Master like where where did that

31:19

even come from?

31:20

>> In hindsight it was the right time at

31:21

the right place. I had a conversation

31:23

with my predecessor who I used to work

31:25

with at a bank. We both worked at the

31:27

same bank and he became the CEO elect of

31:30

Mastercard and said, "Do you want you

31:32

want to join and we do payments?"

31:35

And my initial reaction was not like,

31:37

"Yeah, this is great." [laughter]

31:40

And uh I think he conveyed in many

31:43

different ways that that would be stupid

31:44

not to do it. And uh I uh I made a

31:47

decision and then never looked back.

31:49

It's uh it's fascinating because we

31:51

truly we power economies. So when we

31:53

show up somewhere, there's never a

31:54

question of what we do makes sense.

31:57

There's a lot of conversation about

31:58

credit cards and we don't do lending. We

32:00

don't set interest rates. We make sure

32:02

that money flows and your hard money is

32:04

protected as it flows.

32:06

>> I've learned not to call it plumbing,

32:07

>> right? Yes. Exactly. Technical term.

32:10

Good. Good to see you. I appreciate I

32:11

appreciate

Interactive Summary

An inside look at Mastercard's headquarters in Purchase, New York, where CEO Michael Maybach discusses the company's evolution from a simple credit card company to a global operating system for the digital economy. Maybach covers the company's response to the pandemic, diversification into cybersecurity, the future of AI-driven 'Agentic' payments, the practical applications of stable coins, and his strategic vision for corporate and small business payments over the next decade.

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